Where do you go to get started? Please see the table below to find the web address for your division.

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1 hcare Access Upgraded We have heard the call of physicians and providers across HCA and are pleased to introduce you to the new, improved hcare Access. Enjoy login times reduced by nearly 70% as you access hcare from your home PC, Mac, or ipad. Your Starting Point Where do you go to get started? Please see the table below to find the web address for your division. Division Name Capital Central/West Texas Continental Delta East Florida Far West Gulf Coast Midwest Mountain North Florida North Texas San Antonio South Atlantic TriStar West Florida Alaska External URL for User Access ( Your hcare Access Experience Which of the following best describes you? I m enrolled in hcare Access, and have signed in from this computer before. I m enrolled in hcare Access, but HAVE NOT signed in from this computer before. I m new to hcare Access; I haven t enrolled at all yet.

2 I m Enrolled in hcare Access, and I ve signed in from this computer before You ve got it the easiest of all! All you have to do is visit the URL in Your Starting Point up above and you ll be presented with a desktop. See below for what that will look like, but first, are you using a PC, Mac, or ipad? PC Mac ipad Go to My Starting Point

3 PC Login View First: Then: And Voilà!

4 Mac Login View First: Then: And Voilà!

5 ipad Login View First: Then: And Voilà!

6 I m Enrolled in hcare Access, but I haven t signed in from this computer before Great! You won t have to create any security answers again. But because this is your first time signing on using this computer, you will need to install a piece of software called Citrix before you ll be able to get on to hcare Access. First, a question: Are you on a PC, Mac, or ipad? Choose one below: PC Mac ipad

7 Citrix Installation for PC Step 1 Type your division s hcare Access URL, found above in Your Starting Point, into Internet Explorer If you don t know your hcare Access URL, click on Go to My Starting Point to find it. Go to My Starting Point Step 2 Sign in with your 3/4 and password Step 3 Check License Agreement Box and Click Download

8 Step 4 Click Run to install the software from Citrix Quick Tip! You may need to allow Internet Explorer to install this software. You ll see a bar just below the address bar with a warning. Click on that bar and choose Allow Step 5 Choose Run again when prompted Internet Explorer is just trying to make sure you really want to install this. You do! At this point, you re more or less done with your part of the install. A progress bar will appear, followed by a notification of successful installation.

9 Did you say this was your first time using hcare Access? If so, click below to see what s next for you. Go to Security Questions If you ve already enrolled, you ll move on to answering your security questions. Step 6 Answer your two security questions Step 7 Is this your personal device? If so, choose Yes. Otherwise, if this is a public of shared machine, choose No. Quick Tip: If you choose No, you will answer security questions each time you sign in from this device. If you choose Yes, this is the last time you ll need to answer those questions (unless you delete your cookies).

10 Great job! Your sign-in will advance now, as seen in the screenshots below: Success! You ve installed Citrix, and the process will be much simpler next time. You ll just sign in!

11 Citrix Installation for Mac Step 1 Type your division s hcare Access URL, found above in Your Starting Point, into Internet Explorer If you don t know your hcare Access URL, click on Go to My Starting Point to find it. Go to My Starting Point Step 2 Sign in with your 3/4 and password Step 3 Click Download

12 Step 4 Download Begins You can watch the progress on the far right hand side of the Address Bar Step 5 Click the Downloads Icon and Click on the File The following screen will appear:

13 Step 6 Right-Click on Install Citrix Online Plug-in.pkg and choose Open Quick Tip: If you happen to just click or double-click on Install Citrix Online Plug-in.pkg you may get the following message. Just click Ok and right-click instead. Step 7 When the warning pop-up appears, have no fear and choose Open Although the image shows the cursor over Cancel, you must choose Open to proceed.

14 Step 8 Follow the Blue Arrows on the following screens to complete the installation Quick Tip: This is your computer User/Pass, not your 3-4 ID

15 Step 9 (If prompted) Tell Safari you want to Trust the Citrix Plug-in Did you say this was your first time using hcare Access? If so, click Go to Security Questions to see what s next for you. Go to Security Questions If you ve already enrolled, you ll move on to answering your security questions. Step 10 Answer your two security questions Step 11 Is this your personal device? If so, choose Yes. Otherwise, if this is a public of shared machine, choose No. Quick Tip: If you choose No, you will answer security questions each time you sign in from this device. If you choose Yes, this is the last time you ll need to answer those questions (unless you delete your cookies).

16 Great job! Your sign-in will advance now, as seen in the screenshots below: Success! You ve installed Citrix, and the process will be much simpler next time. You ll just sign in!

17 Citrix Installation for ipad You ll love using hcare Access on the tablet; nothing is more portable! But we do want to give you a heads-up that getting started on an ipad has a few more steps. Here are the overall steps, in a nutshell: Step 1. Step 2. Step 3. Step 4. Install Citrix Receiver App on your ipad Perform your first ipad sign-in via the ipad s Safari Browser, and answer security questions. After questions are answered via the browser, your Citrix Receiver app will launch and take you to the desktop. The next time you use your ipad for hcare Access, you ll go straight to the app. Let s get started! Step 1. Install Citrix Receiver App If you don t have the Citrix Receiver App already, you ll be installing Citrix through the Apple itunes Store. Here s a link straight to it: Step 2. Perform your first ipad sign-in via the ipad s Safari Browser, and answer security questions. Do you need your division s URL? You can find it under Your Starting Point. Click the button below: Go to My Starting Point The below screenshot is from Safari on a Mac, but you should have a similar view on the ipad:

18 If this is your personal ipad, be sure to click Yes when asked whether you would like your computer to be remembered. Quick Tip: If you choose No, you will answer security questions each time you sign in from this device. If you choose Yes, this is the last time you ll need to answer those questions (unless you delete your cookies). Step 3. After questions are answered via the browser, your Citrix Receiver app will launch and give you the chance to select your desktop. Click the + sign to get to your desktop. Step 4. The next time you use your ipad for hcare Access, you ll go straight to the app. See Step 3 Screenshot.

19 Having Some Trouble? Check out the two tips below: Quick Tip: If you re having some trouble here, select Options and then select Manual setup Quick Tip: Did you get the gibberish below? This is RSA s (our security software) attempt to ask you your security questions through the Citrix App. That doesn t work yet, unfortunately. You ll need to go through the browser to sign in if you see this.

20 I m new to hcare Access, where do I start? Since you re new you ll need to do two things to get underway: Install a piece of software called Citrix, and create security questions. Citrix Installation Installing the Citrix software is easy stuff. For the instructions, click which system you re using below. PC Mac ipad Creating Security Questions When you re done with Citrix, you ll set up security questions before you get to your desktop. You only need to do this one time! Step 1 Select Security Questions and enter in your answers Step 2 Are you on a personal computer or tablet? If so, choose Yes below. If this is a public or shared computer/tablet, choose No. Then click the Continue button. Quick Tip: If you choose No, you will answer security questions each time you sign in from this device. If you choose Yes, this is the last time you ll need to answer those questions (unless you delete your cookies).

21 Step 3 Confirm your questions and answers. If something looks out of place, choose Update Your Settings to fix it, otherwise choose Finish to move on. That s all! Your sign-in will complete and deliver you to your desktop, as the screenshots below demonstrate: Did you say you re on an ipad?

22 New hcare Access User on an ipad You said you re not yet enrolled with hcare Access, and you re on an ipad right? Unfortunately, ipads require several more steps to get setup right now, and we hate to say it, but New Enrollees on ipads have a few extra still. We re very sorry for the inconvenience, but don t worry, you ll only have to do all of this one time! Here s what to expect. Step 1. Step 2. Follow the New hcare Access User process on either a Mac or a PC. This will allow you to create your 4 security questions. Follow the process for installing Citrix for Enrolled Users Step 1. Which will you use, Mac or PC? PC Mac Step 2. ipad Instructions on getting Citrix setup on your ipad: