OLD TRAFFORD THE THEATRE OF DREAMS VISITING SUPPORTERS GUIDE

Transcription

1 OLD TRAFFORD THE THEATRE OF DREAMS VISITING SUPPORTERS GUIDE

2 BEFORE THE MATCH GETTING TO OLD TRAFFORD BY CAR We advise all supporters travelling by car to arrive at the Stadium early, as traffic around Old Trafford becomes very congested nearer to kick-off time. Post Code for SAT NAV: M16 0RA From the North: Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round to Trafford Wharf Road, then left at the traffic lights onto Sir Alex Ferguson Way. Continue through the lights to reach the Stadium. From the South: Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (Leeds/Liverpool). Leave the M60 at Junction 7 (A56 Chester Road) and continue through the lights until you reach the Stadium. BY METROLINK The Metrolink service operates a frequent service from the city centre (including Victoria & Piccadilly Stations) to several stations around Old Trafford, all within walking distance of the Stadium. Metrolink enquiries: PLEASE NOTE: From three hours prior to kick-off, access to Sir Matt Busby Way from Chester Road is closed due to police instructions. Supporters with Car Park Permits will be directed around the traffic system to the opposite end of Sir Matt Busby Way for access.

3 BEFORE THE MATCH GETTING TO OLD TRAFFORD BY TRAIN CAR PARKING North Western Trains operate a service from city centre stations direct to Old Trafford. The station is located beside the South Stand. Please note that this station is currently not accesible to customers in wheelchairs, or those with severe mobility difficulties. National Rail enquiries: / There are several official car parks around the Stadium which are safe and secure. Spaces can be booked in advance at manutd.com/tickets by clicking on the BUY CAR PARKING icon for the desired fixture. Coach spaces are supplied to each visiting club free of charge; please contact your club directly if you wish to travel by coach. BY BUS Access to car parks E1 & E2 can only be gained via Wharfside Way, Sir Matt Busby Way is a no through road. Transport for Greater Manchester operates a regular bus service to Old Trafford from the city centre. TFGM enquiries: / BY TAXI Manchester Airport: 20 minutes under 20* Piccadilly Station: 15 minutes under 10* *Estimated prices and journey time dependant on traffic. Please check with the driver before travelling. TICKETING & MEMBERSHIP SERVICES If you need to speak to us regarding your ticket, Ticketing & Membership Services is located in car park W2. You can also call our contact centre with any enquiries on Our contact centre is open from 8am-8pm, Monday to Friday and 9am-5pm on Saturdays, Sundays and public/bank holidays. On matchdays the contact centre is open from 9am until 1 hour after the game (8am for games before 2pm). 3

4 MATCHDAY INFORMATION CASH MACHINES PROGRAMMES There s a free to use cash machine outside the East Stand near the Munich tunnel. Other ATM machines can be found on Chester Road including the local Tesco store. The official Manchester United programme, United Review, costs Programmes can be purchased from the Official Programme Booths in and around the Stadium. SMOKING HERE TO HELP BOOTHS Old Trafford is a smoke-free Stadium. Smoking (including electronic cigarettes) is prohibited in ALL areas. Stewards are briefed to be vigilant for anyone in breach of this rule and offending supporters will be asked to leave the Stadium. Our Here to Help booths are located outside the Stadium at the Sir Alex Ferguson Stand, East, South and West Stands. See a member of the Supporter Assistance Team or any of our Stewards who will be on hand to help with directions or any issues you may have. 4

5 MATCHDAY INFORMATION TURNSTILES Turnstiles open 2 hours before kick-off, so you can enter the ground and feel the atmosphere build as you treat yourself to some food and drink whilst watching the players warm up. PROHIBITED ITEMS For everyone s safety there is a list of items which you can/cannot bring into the Stadium. Please check this list carefully before you travel. In particular, please note that large electronic devices (exceeding 150mm x 100mm dimensions) including laptops and tablets have now been added to the list of prohibited items for matchdays at Old Trafford as a result of the latest security advice. Smartphones and cameras are permitted provided they do not exceed the dimensions described above. We advise that you travel light, however, if you bring a bag with you please be aware that it will be subject to searches and, if permitted to take inside the Stadium, must fit under your seat. If you bring any large bags or luggage with you please speak to a Steward who will inform you where they can be stored and then collected after the game. Please note that any assistive devices, as agreed by MUDSA, used by supporters with disabilities are not considered to be prohibited items. Standard searching procedures apply on entry. 5

6 MATCHDAY INFORMATION MATCHDAY SNACKS Refreshments are available from catering vans outside the Stadium as well as from the kiosks on the Stadium concourses, which open 2 hours before kick-off. The kiosks are cash only so please consider this before you enter the Stadium. There s a wide selection to choose from, and food/drink items can be purchased individually or as part of a multi-buy deal as described below. 3 ITEMS FOR 7 Make a selection of one hot item (Meat & Potato Pie, Steak Pie, United Pie, Pasty, Sausage Roll or Hot Dog), one snack (Crisps, Mars Duo or Twix Extra) and one drink (Coca-Cola, Diet Coca-Cola, Fanta, Oasis, Water, Singha, John Smith s, Bulmers or any hot drink) for 7. 6 ITEMS FOR 12 Choose two of each of your favourite hot items, snacks and drinks (listed above) and get six items for 12. 6

7 INFORMATION FOR DISABLED SUPPORTERSSALFORD QUAYS TRAVELLING TO OLD TRAFFORD T PARKING RA Manchester United welcomes visiting disabled supporters to Old FF WA O R TE Trafford. Our facilities are highly in receipt RS regarded, culminatingd W ID TICKETING H E AR of SCOPE s highest accessibility accolade, the Platinum Award. & MEMBERSHIP F If you obtain a ticket as a wheelchair user you will automatically be granted a free parking place. You will not receive a parking permit but your name will be entered onto a Match Invitation List which is issued to all relevant Stewards. Make your way to the Stadium giving your name to the Stewards and enter the E2 car park opposite the front of the Stadium (East Stand) on Sir Matt Busby Way. Blue badge parking can be purchased in advance of the game by calling RO AD SERVICES SO NW AY ENTRANCE TO STADIUM VIC TO R IA PL ACCESSIBLE FORMAT PROGRAMMES AC E TR AF FO MEGASTORE EAST STAND WEST STAND RD A matchday audio programme is normally provided to all visually impaired supporters please speak to the nearest Steward for details. WH AR F RO AD REFRESHMENTS Refreshments for disabled supporters are available from the Ability Suite, which has a low-level accessible kiosk. Please note that we can only accept cash payments at this kiosk. SBY WAY SOUTH STAND U SIR MATT B GPS SIR MAT TB US BY WA Y AY W SIR ALEX NE FERGUSON STAND QUAD SIR E NW QUAD AL EX FE RG U All visiting disabled supporters with a ticket in the Wheelchair User BRI DG EW or VisuallyATImpaired sections shouldwhenter the Stadium at entrance B3. ER AR CA FS N ID Its location can Abe corner of the Stadium. L found in the South-East B3 ENTRANCE FIRST AID The Ability Suite contains the largest First Aid room in the Stadium along with 8 accessible toilets which are also situated in the same area; please feel free to seek any medical advice if needed. CONTACT US For any enquiries please contact disability@manutd.co.uk or call

8 GENERAL INFORMATION RED CAFE MEGASTORE Coffee bar open 09:00-16:30 (09:00-14:00 on midweek matchdays) Breakfast menu available 09:00-11:00 Restaurant open 11:00-16:00 (11:00-13:00 on midweek matchdays) Monday - Saturday 09:30 to 18:00 Sunday 11:00 to 17:00 (Open for browsing from 10:30) *The Red Cafe is not open for weekend matchdays as it is used for hospitality packages. MUSEUM The Museum is open 7 days a week from 09:30 to 17:00^. Stadium Tours start at 09:40 with the last tour beginning at 16:30 except on matchdays and some school holidays*. The tour lasts approximately 70 minutes. *Tours are not available on matchdays and are subject to change at short notice. ^The Museum will be closed on all weekend matchdays. For midweek matches last entry to the Museum will be 14:30 and it will close at 15:00. On matchdays the Megastore is closed during the game and open 1 hour after the final whistle. Due to Sunday trading laws the Megastore is limited to 6 hours trading. For all enquiries relating to the Megastore please contact ManchesterUnited.Megastore@nike.com. CONTACT US If you have any questions or feedback from your visit to Old Trafford, do get in touch: Manchester United Sir Matt Busby Way Old Trafford Manchester M16 ORA enquiries@manutd.co.uk +44 (0)

9 ENJOY THE GAME