Parcel Post Compendium Online OPT - Nouvelle Calédonie. NC - New Caledonia NCA
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1 Parcel Post Compendium Online OPT - uvelle Calédonie Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 20 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Page 1 of 11
2 Parcel Post Compendium Online OPT - uvelle Calédonie Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency 3000 USD Threshold for merchandise is 3000 XPF. Threshold for gifts is XPF. 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency 450 USD Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 23 Customs clearance fee collected for for all items declared at customs Name: Function: Address: Ms BONNET Cécile Directrice du Courrier et du Colis 2 Rue Monchovet uméa Cedex uvelle-calédonie Tel: 1: (+687) : (+) Fax: (+687) cecile.bonnet@opt.nc Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency 200 SDR 25.2 Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency 75 SDR Page 2 of 11
3 Parcel Post Compendium Online OPT - uvelle Calédonie 27.2 Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Office name: Name: Function: Address: NCNOUA Ms BONINO Serenella Chef de Centre 17 Rue de l Alma uméa Cedex uvelle-calédonie Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 1 Month(s) 33.2 Exceptional period Tel: 1: (+687) : (+) Fax: (+687) opt-agencectc-responsables@opt.nc Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: Name: Function: Service Clientèle Mr LASIMAN Johnny Chef de Centre Address: BP nouméa cedex Tel: 1: (+687) : (+) Fax: (+687) service-clientele@opt.nc Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Service to customers 39 On-line tracking provided 39.1 Web site address to access information Page 3 of 11
4 Parcel Post Compendium Online OPT - uvelle Calédonie Languages in which track and trace information is available French Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries July 14 Fête nationale August 15 Assomption September 24 Fête uvelle-calédonie September 25 Pont du 24 septembre vember 1 Toussaint vember 11 Armistice du 11 novembre 1918 December 25 ël Office name: Name: Service Clientèle Mr LASIMAN Johnny Function: Chef de Centre Address: BP nouméa cedex Tel: 1: (+687) : (+) Fax: (+687) johnny.lasiman@opt.nc National holiday in 2016 Month Day(s) National Holidays - Description January 1 Jour de l'an March 28 Lundi de Pâques May 1 fête du travail May 5 Jeudi de l'ascension May 8 Fête du 8 mai 1945 Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-16:00 - Tuesday 07:30-16:00 - Wednesday 07:30-16:00 - Thursday 07:30-16:00 - Friday 07:30-16:00 - Saturday - - Sunday - - Languages National Holidays 41.1 National holidays National holiday in 2015 French English Month Day(s) National Holidays - Description January 1 Jour de l'an January 2 Pont jour de l'an April 6 Lundi de Pâques May 1 Fête du Travail May 8 Fête du 8 mai 1945 May 14 Jeudi de l'ascension May 15 Pont de l'ascension May 25 Lundi de Pentecôte July 13 Pont du 14 juillet May 15 Pentecôte July 14 Fête Nationale August 15 Assomption September 24 Fête uvelle-calédonie vember 1 Toussaint vember 11 Armistice du 11 novembre 1918 December 25 el Regional Holidays 41.2 Regional holidays Regional holiday in 2016 Month Day(s) Regional/Local Holidays Localities and description January 2 pont du 1er de l'an May 6 pont de l'ascension July 15 pont de la fête nationale October 31 pont de la Toussaint Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Page 4 of 11
5 Parcel Post Compendium Online OPT - uvelle Calédonie Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) Barcode 48 Barcode sample used on all outward international postal parcels. The price to prepayment of postage is missing. Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: Address: uméa CTC NCNOUA Ms BONINO Serenella Chef de Centre 17 Rue de l Alma uméa Cedex uvelle-calédonie Tel: 1: (+687) : (+) Fax: (+687) opt-agencectc-responsables@opt.nc Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-16:00 - Tuesday 07:30-16:00 - Wednesday 07:30-16:00 - Thursday 07:30-16:00 - Friday 07:30-16:00 - Saturday 07:30-11:30 - Sunday - - Observations/Comments pas d'ouverture au public le samedi Delivery standards See the annexes. Page 5 of 11
6 OPT - uvelle Calédonie Parcel delivery standards - Air parcel OE Name umea CTC IMPC Code NCNOUA Tel (+687) Fax (+687) Hours of operation du lundi au vendredi de 7:30 à 16:00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-06:00 Wednesday Thursday Friday Monday 06:01-23:59 Thursday Friday Monday+1 Tuesday 00:00-06:00 Thursday Friday Monday Tuesday 06:01-23:59 Friday Monday Tuesday+1 Wednesday 00:00-06:00 Friday Monday Tuesday Wednesday 06:01-23:59 Monday Tuesday Wednesday+1 Thursday 00:00-06:00 Monday Tuesday Wednesday Thursday 06:01-23:59 Tuesday Wednesday Thursday+1 Friday 00:00-06:00 Tuesday Wednesday Thursday Friday 06:01-23:59 Wednesday Thursday Friday Saturday 00:00-23:59 Wednesday Thursday Friday+1 Sunday 00:00-23:59 Wednesday Thursday Friday+1 Definition of zones Zone 1: NOUMEA CTC (OE) Zone 2: Page 6 of 11
7 OPT - uvelle Calédonie NOUMEA / Postcode for Home address: Postcode for P.O box: BOULOUPARIS / BOURAIL / DUMBEA / Postcode for Home address: Postcode for P.O box: FAYAOUE / HIENGHENE / HOUAILOU / Poro / KAALA GOMEN / KONE / Postcode for Home address: Postcode for P.O box: KOUMAC / LA FOA / Farino / Moindou / Sarramea / MONT DORE / Postcode for Home address: Postcode for P.O box: Pont des Francais / Plum / PAITA / POINDIMIE / PONERIHOUEN / POUEMBOUT / POYA / Nepoui / TADINE / La Roche / TONTOUTA / TOUHO / VAO / VOH / WE / Chepenehe / Mou / Zone 3: THIO / CANALA / KOUAOUA / OUEGOA / POUEBO / POUM / YATE / BELEP / Ouaco / Arrival at office of exchange: Page 7 of 11
8 OPT - uvelle Calédonie Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 1 jour Page 8 of 11
9 OPT - uvelle Calédonie Parcel delivery standards - Surface parcel OE Name umea CTC IMPC Code NCNOUA Tel (+687) Fax (+687) Hours of operation du lundi au vendredi de 7:30 à 16:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Monday+1 Tuesday Tuesday 00:00-23:59 Tuesday+1 Wednesday Wednesday 00:00-23:59 Wednesday+1 Thursday Thursday 00:00-23:59 Thursday+1 Friday Friday 00:00-23:59 Friday+1 Monday Saturday 00:00-23:59 Monday+1 Tuesday Sunday 00:00-23:59 Monday+1 Tuesday Definition of zones Zone 1: NOUMEA CTC (OE) NOUMEA / Postcode for Home address: Postcode for P.O box: Zone 2: Page 9 of 11
10 OPT - uvelle Calédonie BOULOUPARIS / BOURAIL / DUMBEA / Postcode for Home address: Postcode for P.O box: FAYAOUE / HIENGHENE / HOUAILOU / Poro / KAALA GOMEN / KONE / Postcode for Home address: Postcode for P.O box: KOUMAC / LA FOA / Farino / Moindou / Sarramea / MONT DORE / Postcode for Home address: Postcode for P.O box: Pont des Francais / Plum / PAITA / POINDIMIE / PONERIHOUEN / POUEMBOUT / POYA / Nepoui / TADINE / La Roche / TONTOUTA / TOUHO / VAO / VOH / WE / Chepenehe / Mou / THIO / CANALA / KOUAOUA / OUEGOA / POUEBO / POUM / YATE / BELEP / Ouaco / Zone 3: Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 1 jour Page 10 of 11
11 OPT - uvelle Calédonie Last validation date: Page 11 of 11
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