Parcel Post Compendium Online Instituto PT de Venezuela IPOSTEL. VE - Venezuela VEA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained Nature of this evidence After the addressee pay respective customs taxes, he receives the parcel and then he must sign as a proof he has received. 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Page 1 of 9

2 Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Supplementary charges - Customs 21 n-dutiable parcels Outbound parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance Consignment service 16 Consignment service by bilateral agreements provided 23 Customs clearance fee collected for for all items declared at customs Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 24 Administration fees collected for parcels subject to export customs clearance Name: Function: Address: Ms ANIRENY YEPEZ DIRECTOR (E) DE RELACIONES INTERNACIONALES Av. José Angel Lamas, Centro Postal Caracas piso 3. Dirección de Relaciones Internacionales Tel: 1: (+58212) : (+58212) Fax: (+58212) ayepez2@ipostel.gob.ve srobles@ipostel.gob.ve Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival 26.1 Amount of charge Local currency SDR 0.27 Special charges Poste restante 27 Poste restante service provided Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only All items are subject to verification by customs authorities. therefore these are not distributed. Page 2 of 9

3 Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only tre pays ne fait aucune collecte au bureau de poste pour les colis. 35 Requests for withdrawal from the post accepted Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed Spanish Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Period of retention 32 Period of retention for parcels 32.1 rmal period 90 Day(s) 32.2 Exceptional period 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 33.2 Exceptional period Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: Unidad de Encomiendas Postales (Bultos) Ms Lisset Mas y Rubi Jefe de la Unidad de Encomiendas Postales Address: Centro Postal Internacional Instalaciones del Aeropuerto viejo al lado de DHL. Maiquetía. Estado Vargas. Venezuela. Tel: 1: (+58212) : (+58212) Fax: (+58212) lmas@ipostel.gob.ve yalbornoz@ipostel.gob.ve Requests for withdrawal from the post or alteration, or correction of address Service to customers 39 On-line tracking provided Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Name: División de Reclamaciones Nacionales e Internacionales Ms Maria Cadenas Function: Jefe (E) Reclamaciones Nacionales e Internacionales Address: Av. José Angel Lamas, Centro Postal Caracas planta baja, Oficina de Reclamaciones Tel: 1: (+58212) : (+) Fax: (+58212) mcadenas@ipostel.gob.ve Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-16:30 Tuesday 08:00-12:00 13:00-16:30 Wednesday 08:00-12:00 13:00-14:30 Thursday 08:00-12:00 13:00-16:30 Page 3 of 9

4 Friday 08:00-12:00 13:00-16:30 Saturday - - Sunday - - Languages Spanish National Holidays 41.1 National holidays National holiday in 2016 Month Day(s) National Holidays - Description January 1 New Year January 6 Postal Telegraph Building Institute of Venezuela February 8 Carnival January 9 Carnival March 21 national holiday March 22 national holiday March 23 national holiday March 24 holy Thursday March 25 Good Friday April 19 Declaration of Independence May 1 work day June 24 Carabobo's battle July 5 Independence Day July 24 Birth of Simon Bolivar October 12 Day of Indigenous Resistance December 24 Christmas Eve December 25 Christmas party December 31 Silvester Month Day(s) Regional/Local Holidays Localities and description January 14 Lara state Divina Pastora Day January 20 Tachira San Sebastian International Fair February 2 Day of the Virgin of Candelaria,estado Falcon March 10 April 2 Feria de San Francisco de Yare, Miranda April 29 Festivities of San Felipe, Yaracuy State. May 22 Day of the Virgin of Santa Rita, state Guarico June 13 San festivities of Padua, Lara. September 8 Apparition of the Virgin of Coromoto - - Guanare, Portuguesa State. January vember 18 Day of the Virgin of Our Lady of the Rosary Chiquinquira,Zulia State December 18 The crazy candle - - La Vela de Coro (Falcon) Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) National holiday in 2015 Month Day(s) National Holidays - Description December 24 Christmas Eve December 25 Christmas Day December 31 Silvester Regional Holidays 41.2 Regional holidays Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Regional holiday in 2016 Office(s) of exchange handling parcels Page 4 of 9

5 45 Details of office(s) of exchange responsible for handling parcel post Office name: Dirección General de Inspección de los Servicios IMPC codel: Name: Function: Mr Yarson Albornoz Director de Inspección de los servicios Address: Caracas Municipio Libertador Parroquia San Juan Av. José Ángel Lamas, Centro Postal Caracas Tel: 1: (+58212) : (+58212) Fax: (+58212) VEMAIA Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 13:00-16:30 Tuesday 08:00-12:00 13:00-16:30 Wednesday 08:00-12:00 13:00-16:30 Thursday 08:00-12:00 13:00-16:30 Friday 08:00-12:00 13:00-16:30 Saturday - - Sunday - - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name CENTRO POSTAL INTERNACIONAL IMPC Code VEMAIA Tel (+58212) /3467/3260 Fax (+) Hours of operation Mon - Fri: 8:00 am - 12:00 am and 13:00 pm - 16:30 pm From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Friday+1 Friday Tuesday 00:00-23:59 Friday+1 Monday --- Wednesday 00:00-23:59 Tuesday Tuesday --- Thursday 00:00-23:59 Wednesday Wednesday Friday 00:00-23:59 Thursday+1 Thursday Saturday 00:00-23:59 Friday+1 Friday Sunday 00:00-23:59 Friday+1 Friday Definition of zones Zone 1: Zone 2: Zone 3: All postcodes belonging to the capital and surburbs Centro Llano, Central Andina, Orient and Occident. Arrival at office of exchange: Customs clearance times: 12 hours Les opérations de dédouanement n ont pas lieu, jusqu'à que ce que le destinataire paie les taxes. Items subject to customs duty: Items not subject to customs duty: hours Page 6 of 9

7 - Annexes he addressee can give the order for returning the parcel to the sender up to 90 days, with no payment of the customs' taxes or according to the National Law if the item is not picked up, after 90 days it is returned to the origin administration. Customs intervenes after notifying the recipient client. All items are subject to verification by customs authorities. operation on Sat, Sun nor public holidays Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name CENTRO POSTAL DE CARACAS IMPC Code VEMAIA Tel (+58212) / / Fax (+) Hours of operation Mon - Fri: 8:00 am - 12:00 am and 13:00 pm - 16:30 pm From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Friday+1 Friday Tuesday 00:00-23:59 Friday+1 Monday --- Wednesday 00:00-23:59 Tuesday Tuesday --- Thursday 00:00-23:59 Wednesday Wednesday Friday 00:00-23:59 Thursday+1 Thursday Saturday 00:00-23:59 Friday+1 Friday Sunday 00:00-23:59 Friday+1 Friday Definition of zones Zone 1: Zone 2: Zone 3: All postcodes belonging to the capital and surburbs Centro Llano, Central Andina, Orient and Occident. Arrival at office of exchange: Customs clearance times: 12 hours Les opérations de dédouanement n ont pas lieu, jusqu'à que ce que le destinataire paie les taxes. Items subject to customs duty: Items not subject to customs duty: hours Page 8 of 9

9 - Annexes The addressee can give the order for returning the parcel to the sender up to 90 days, with no payment of the customs' taxes or according to the National Law if the item is not picked up, after 90 days it is returned to the origin administration. Customs intervenes after notifying the recipient client. All items are subject to verification by customs authorities. operation on Sat, Sun nor public holidays Last validation date: Page 9 of 9