Parcel Post Compendium Online Hellenic Post SA (ELTA SA) GR - Greece GRA

Transcription

1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 20 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted 4 Maximum size admitted 4.1 Surface parcels 4.2 Air parcels Metres for any one dimension 1,50 Metres for length & greatest circumference 4,00 Metres for any one dimension 1,50 Metres for length & greatest circumference Parcels service features 5 Electronic exchange of information 4, Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON CARDIT RESDIT Pre-advice of international consignment origin post Response to a PRECON destination post Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained Nature of this evidence driving licence, passport 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels Page 1 of 14

2 Parcel Post Compendium Online 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: for ordinary parcels SDR for insured parcels SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): 11.4 Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for SDR 13.1 ordinary parcels 13.2 insured parcels 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Name: Function: Address: Mr THEODOR TOUNTAS HEAD OF DIVISION OF INTERNATIONAL AGREEMENTS AND ACCOUNTS HELLENIC POST - ELTA S.A. DIRECTION OF INTERNATIONAL MAIL DIVISION OF INTERNATIONAL AGREEMENTS AND ACCOUNTS 100 EOLOU STREET ATHENS GREECE Tel: 1: (+30210) : (+30210) Fax: (+30210) Th.Tountas@elta-net.gr Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD 45 EURO Page 2 of 14

3 Parcel Post Compendium Online 45euro for C2C and 22EURO for B2B and B2C 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency USD 12euro * the above amount is collected for parcels which are subject to import duties and/or taxes 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance 28.2 For parcels wrongly accepted, action taken on a case-by-case basis Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR 25.2 Period of charge, if not daily 0,20 euro after 4th day of the arrival maximum amount 8 euro Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 27.2 Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender 28.1 If not, parcel delivered to addressee under conditions prescribed by your country legislations Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 2 for parcels are accompanie d by customs clearence document Month(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 1 Month(s) 33.2 Exceptional period 2 for parcels are accompanie d by customs clearence Month(s) Page 3 of 14

4 Parcel Post Compendium Online Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: Address: Mr Tel: 1: (+) 2: (+) Fax: (+) Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: Name: Function: HELLENIC POST (ELTA) Customer Service Ms BAKOGIANNIS MARIA RESPONSIBLE FOR INQUIRIES Address: 45 ADRIANOUPOLEOS STREET KAISARIANI GREECE Tel: 1: (+30210) : (+) Fax: (+30210) M.Bakogi@elta-net.gr kepep07@elta-net.gr Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English GREEK 1 according to the number required of the country of final destination Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Name: Function: HELLENIC POST (ELTA) Customer Service Ms BAKOGIANNIS MARIA RESPONSIBLE OF INQUIRIES Address: 45 ADRIANOUPOLEOS STREET KAISARIANI GREECE Tel: 1: (+30210) : (+) Fax: (+30210) M.Bakogi@elta-net.gr kepep07@elta-net.gr Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-15:00 - Tuesday 07:30-15:00 - Wednesday 07:30-15:00 - Thursday 07:30-15:00 - Friday 07:30-15:00 - Saturday - - Sunday - - Languages Languages in which track and trace information is available English National Holidays 41.1 National holidays National holiday in 2015 French English GREEK Month Day(s) National Holidays - Description January 1 NEW YEAR'S DAY January 6 EPIPHANY February 23 ASH MONDAY March 25 NATIONAL HOLIDAY Page 4 of 14

5 Parcel Post Compendium Online April 10 GOOD FRIDAY April 11 EASTER April 12 EASTER April 13 EASTER MONDAY May 1 LABOUR DAY June 1 HOLY SPIRIT'S DAY August 15 ASSUMPTION DAY October 28 NATIONAL HOLIDAY December 25 CHRISTMAS December 26 DAY AFTER CHRISTMAS National holiday in 2016 Month Day(s) National Holidays - Description January 1 NEW YEAR'S DAY January 6 EPIPHANY March 14 ASH MONDAY March 25 NATIONAL HOLIDAY April 29 GOOD FRIDAY April 30 EASTER May 1 EASTER May 2 EASTER MONDAY May 3 LABOUR DAY June 20 HOLY SPIRIT August 15 ASSUMPTION October 28 NATIONAL HOLIDAY December 25 CHRISTMAS Month Day(s) Regional/Local Holidays Localities and description February March October vember Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) According to domestic fees - Redirection fees depend of the weight of the parcel Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities December 26 DAY AFTER CHRISTMAS Office(s) of exchange handling parcels Regional Holidays 41.2 Regional holidays Regional holiday in 2015 Month Day(s) Regional/Local Holidays Localities and description February March October vember Regional holiday in Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: Address: ATHENS AMU Mr ATHENS INTERNATIONAL AIRPORT SPATA ATHENS GREECE Tel: 1: (+30210) : (+30210) Fax: (+) THA P.Ramiotis@elta-net.gr Page 5 of 14

6 Parcel Post Compendium Online Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 00:00-23:59 - Tuesday 00:00-23:59 - Wednesday 00:00-23:59 - Thursday 00:00-23:59 - Friday 00:00-23:59 - Saturday 00:00-23:59 - Sunday 00:00-23:59 - Observations/Comments Office name: IMPC codel: Name: Function: THESSALONIKI DOUANE Mr Address: Industrial Park (VI.PE) of Oraiokastro THESSALONIKI GREECE Tel: 1: ( ) : (+) Fax: (+) GRSKGB Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-15:00 - Office name: IMPC codel: Name: Function: PIREEFS DOUANE Mr Address: AKTI IETIONOS PIREEFS GREECE Tel: 1: (+30210) : (+30210) Fax: (+30210) THE F.Deligiannh@elta-net.gr Tuesday 07:30-15:00 - Wednesday 07:30-15:00 - Thursday 07:30-15:00 - Friday 07:30-15:00 - Saturday - - Sunday - - Observations/Comments Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-14:00 - Tuesday 07:00-14:00 - Wednesday 07:00-14:00 - Thursday 07:00-14:00 - Friday 07:00-14:00 - Saturday - - Sunday - - Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Observations/Comments Page 6 of 14

7 Parcel delivery standards - Air parcel OE Name ATHENS AMU IMPC Code THA Tel (+30210) Fax (+30210) Hours of operation 00:00-24:00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-15:00 Tuesday Wednesday Thursday Monday 15:01-23:59 Wednesday Thursday Friday Tuesday 00:00-15:00 Wednesday Thursday Friday Tuesday 15:01-23:59 Thursday Friday Monday Wednesday 00:00-15:00 Thursday Friday Monday Wednesday 15:01-23:59 Friday Monday Tuesday Thursday 00:00-15:00 Friday Monday Tuesday Thursday 15:01-23:59 Monday Tuesday Wednesday Friday 00:00-23:59 Monday Tuesday Wednesday Saturday 00:00-23:59 Monday Tuesday Wednesday Sunday 00:00-23:59 Tuesday Wednesday Thursday Definition of zones Zone 1: , EXCEPT:18010, 18020, 18030, 18040, 18050, Zone 2: 18010, 18020, 18030, 18040, 18050, 18900, , , , Zone 3: REST OF THE COUNTRY Arrival at office of exchange: Page 7 of 14

8 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: In principle generaly 24 hours, depending of the availability of customs authorities. 24 hours 2 hours Page 8 of 14

9 Parcel delivery standards - Air parcel OE Name ATHENS AMU IMPC Code THC Tel (+30210) Fax (+30210) Hours of operation 00:00-24:00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-15:00 Tue Wed Thu Fri Mon 15:01-23:59 Wed Thu Fri Mon Tue 00:00-15:00 Wed Thu Fri Mon Tue 15:01-23:59 Thu Fri Mon Tue Wed 00:00-15:00 Thu Fri Mon Tue Wed 15:01-23:59 Fri Mon Tue Wed Thu 00:00-15:00 Fri Mon Tue Wed Thu 15:01-23:59 Mon Tue Wed Thu Fri 00:00-23:59 Mon Tue Wed Thu Sat 00:00-23:59 Mon Tue Wed Thu Sun 00:00-23:59 Tue Wed Thu Fri Definition of zones Zone 1: ; ; ; ; ; ; ; ; ; Zone 2: ; ; ; ; ; 18900; ; ; ; Zone 3: ; ; ; Zone 4: Page 9 of 14

10 ; ; ; ; ; ; ; Zone 5: Zone 6: Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: In principle generally 24 hours, depending on the availability of customs authorities 24 hours 2 hours EPG PARCELS ONLY Page 10 of 14

11 Parcel delivery standards - Surface parcel OE Name THESSALONIKI DOUANE IMPC Code GRSKGB Tel (+30210) Fax (+30210) Hours of operation 07:30-15:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-11:00 Thursday Monday 11:01-23:59 Friday Tuesday 00:00-11:00 Friday Tuesday 11:01-23:59 Monday Wednesday 00:00-11:00 Monday Wednesday 11:01-23:59 Tuesday Thursday 00:00-11:00 Tuesday Thursday 11:01-23:59 Wednesday Friday 00:00-11:00 Wednesday Friday 11:01-23:59 Thursday Saturday 00:00-23:59 Thursday Sunday 00:00-23:59 Thursday Definition of zones Zone 1: , 37-38, 40-41, 40-41, 43, 50, 51, 53, 58, 59, 60, 61, 62, 63, 64-65, 64, 66, 67, 68, 69. Zone 2: THESSALONIKI, VOLOS, LARISSA, TRIKALA, KARDITSA, KOZANI, GREVENA, KASTORIA, FLORINA, EDESSA, VERIA, KATERINI, KILKIS, SERRES, POLYGYROS, KAVALA, DRAMA, XANTHI, ALEXANDROUPOLI, KOMOTINI. Zone 3: Arrival at office of exchange: Page 11 of 14

12 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 24 or 48 hours 3 hours Page 12 of 14

13 Parcel delivery standards - Surface parcel OE Name PIREEFS DOUANE IMPC Code THE Tel (+30210) Fax (+30210) Hours of operation 07:30-14:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-11:00 Thursday Monday 11:01-23:59 Friday Tuesday 00:00-11:00 Friday Tuesday 11:01-23:59 Monday Wednesday 00:00-11:00 Monday Wednesday 11:01-23:59 Tuesday Thursday 00:00-11:00 Tuesday Thursday 11:01-23:59 Wednesday Friday 00:00-11:00 Wednesday Friday 11:01-23:59 Thursday Saturday 00:00-11:00 Thursday Sunday 11:01-23:59 Thursday Definition of zones Zone 1: Zone 2: WHOLE COUNTRY Zone 3: Arrival at office of exchange: Customs clearance times: Items subject to customs duty: 24 TO 48 HOURS Page 13 of 14

14 Items not subject to customs duty: 3 HOURS Last validation date: Page 14 of 14