Scoot (TZ) Available in the GDS

Transcription

1 GDS Participation Scoot (TZ) is available on the following GDS provider: Abacus (1B) Infini (1F) Galileo (1G) Amadeus (1A) * Other options will be updated once available. PRODUCT TZ offers FlyBag and ScootBiz through the GDS FARE TPE FLBAG SCOOTBIZ Fare Classes S B E M H W Q N X O T G K V L U Z C J D I Fly & FlyBagEat fares are not available through the GDS. TZ does not accept waitlist bookings. TZ does not support PNR reduce or reduce in party. 1

2 PAMENT TPES Credit card TZ accepts payments by the following credit cards in the following currencies: Currency Visa MasterCard American Express AUD N CN N JP N SGD THB N TWD N KRW N HKD N Country Ticketed Ticketless NOTES: Australia Singapore China Taiwan Thailand Japan Korea Hong Kong TZ is BSP Participating airline in Australia, Singapore, Japan, Taiwan & China. Travel Agent must not use NRCC for credit card payments until further notice from Scoot. Scoot s partnership with Hahn Air (HR) enables Travel Agents to book TZ flights using HR s ticket stock (169). For more info, please visit Hahn Air s website by clicking here. 2

3 Ticketless Transaction For bookings paid using Ticketless Transaction, a Payment Processing Fee applies per passenger per segment with the following amount: Currency Flights less than 5 hours Flights 5 hours or more SGD 9 10 AUD 8 9 TWD JP CN KRW 8,100 9,000 THB HKD - - CHANGING SCOOT FLIGHTS Flight, date and time changes can be made through the GDS. To change a flight you should: Delete the old and add the new flight in the same transaction in order to be charged correctly. ou can then end the record and a confirmation response (HK status) should be received against the new flight. If you get a negative response, then we will send a note back to the GDS booking explaining why. Generally it s because the class you sold is not available, so you may need to select another class. If you are experiencing any abnormal issues with the booking changes, you can contact sales@flyscoot.com to investigate. For any changes to bookings made within 12 hours of booking confirmation, standard change fees will not apply, and only the fare difference top up will be required. Beyond 12 hours, all changes will incur standard change fees and fare difference top up. Any changes must be paid for by Credit Card or Cash payment at the time of the change. There will be no reissuance of tickets for Ticketless Transactions; agents would just need to pay the penalty fee + the fare difference returned via the SSR OTHS line. 3

4 SGD AUD THB *Up to 14 days before departure ,875 2,500 **13 days up to 2days before departure ,875 2,500 TWD CN JP *Up to 14 days before departure 1,800 2, ,000 8,000 **13 days up to 2days before departure 1,800 2, ,000 8,000 KRW HKD Short-Haul Long-Haul Short-Haul Long-Haul Up to 14 days before departure 67,500 90, **13 days up to 2days before departure 67,500 90, * Fees will be charged and collected via OD tax code. ** Fees will be charged and collected via OC tax code Short-Haul Flight Long-Haul Flight From To From To SIN TPE BKK HKG TPE ICN NRT vice versa SIN ICN OOL NKG NRT SHE SD TAO TSN vice versa 4

5 Name Changes Passenger name changes can only be made through the GDS. Name Change is permitted and subject to Name Change Fee 12 hours after booking creation. There will be no reissuance of tickets for Ticketless Transactions; agents would just need to pay the penalty fee + the fare difference returned via the SSR OTHS line. *Name Change Fees SGD AUD THB ,125 TWD CN JP 1,800 3, ,000 10,000 KRW HKD Short-Haul Long-Haul Short-Haul Long-Haul 67, , * Fare difference applies. * Name Change Fee will be charged and collected via NC tax code. * Ticket reissuance is required if name change is done after ticketing. 5

6 REFUNDS FlyBag Cancellations, refunds and credits are not permitted Flight date, time and/or name changes are permitted up to two days before departure for a fee, plus any applicable fare difference BOOKING RESTRICTIONS SSR Ensure passenger name has a title. If a party has two passenger with the same name, differentiate them (e.g. By adding different title or middle initial), as booking will be rejected if this occurs. The following special services can be requested on TZ through the GDS with an SSR entry: SSR INFT WCHR WCHS WCHC BLND DEAF DOCS DOCA DOCO CHLD OTHS TKNA TKNE TKNM CKIN FOID Description Adding an infant under 2 years of age to a booking. Pax are unable to walk to the Aircraft gate. Pax are required to be able to ascend and descend stairs without assistance. Pax are unable to ascend or descend stairs without assistance. May require assistance to the aircraft. Pax are chair bound and may require assistance onto the Aircraft. Blind passenger. Deaf passenger. Adding passenger passport data to the booking. Passenger Address information Passenger Other travel related information Child Other Request Ticket Automated Ticket Electronic Ticket Manual Check In Form of Identification 6

7 For a list of Scoot s Call Center numbers, you may contact us at the most convenient number listed in ANCILLAR SERVICES Ancillaries can be booked and/or purchased through Scoot s Call Centre. SEATING All Scoot flights have allocated seating. Seat preferences for FlyBag fares can be requested through the Call Centre for a fee. Seat preferences for ScootBiz fares are free of charge and can be requested via the Call Centre. NB: Call Centre will only execute request made by travel agent for all GDS bookings. FARES & SCHEDULES Fares are loaded through ATPCO by our Planning team. ATPCO generally take under 24hrs to action updates. Updates to schedules are sent by our schedules team to OAG and Innovata. They should display in all GDS providers. 7