Voice Over Internet Protocol (VoIP)

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2 Voice Over Internet Protocol (VoIP) What s all the fuss about? Flat fee per month for unlimited domestic long distance Over 32 million IP phone lines in use today 40 to 80 percent less expensive than digital key systems (install and future maintenance) Big business appearance at a small business price

3 VoIP for Businesses 101 What VoIP is: Phone calls over the internet vs the Plain Old Telephone System POTS. A way, using the internet to save money on toll charges. A way to leverage computers and other applications to increase productivity in your business.

4 VoIP for Businesses 101 What VoIP is NOT: A new, unreliable phone service Just fancy computer programs that work with existing digital key systems (beware the bait/switch from analog/digital salespeople) A fad that will soon go away

5 Specialized s Fonality VoIP Solution Runs our business, and we definitely can t afford to lose calls. Carefully selected : Specifically for the needs of our most trusted customer base: SMB Market proven : solution serves over 5,000 businesses in 100 countries Most affordable : serves an office of 1 to 500+ {Flash Demo} Hybrid Hosted

6 SMBs: Standing Out From a Crowd Put your best foot forward and play the part as a big business. The big guys have had these features for years, now so can you! Conference bridges, distributed call centers, fourdigit dialing between branches, customizable call queues, remote workers, outlook integration, and more

7 More Core Features Telecommuter capable: working from home and no one s the wiser Web-based based configuration: no more scheduling a site visit to change the clocks FindMe with Bomerang Auto-Attendant Automatic, free software upgrades Private Instant Messaging

8 HUD: Heads up Display Saves time, saves money Runs on all network computers, home offices, laptops, etc (Windows/Mac/Linux) Incredibly easy to use, anyone can pick it up {Flash Demo}

9 Change the Way You Do Business As a small business competing against larger companies, you need to work smarter and efficiently. Improve your level of customer service by gaining immediate efficiencies in how you interact with customers. Maximize your phone system and CRM by gaining immediate productivity from your staff. Make intelligent/strategy decisions based off realtime customer interactions.

10 The Playing Field Has Been Leveled Price and complexity have limited CRM and telephony integration to larger companies in the past. Improve Your Level Of Service Account Owner Routing Route customers/prospects to their account owner Route customers/prospects to their account owner instead of whoever picks up the phone.

11 Maximize Sales Effort Integration with Salesforce.com Deal-Size ($) Alert: HUD shows your sales team name, company, and opportunity size while phone is ringing. Click-to-Call: automatically dial, connect the call, and log that call. Frees up time! Improved Screen Pop: auto-launch all important customer records: no more taking notes and entering later.

12 Manage Sales More Efficiently Automated Call History: view a customer record and see every call made to-and-from a contact. Integrated Call Recording: record from HUD, automatically attached to CRM. Agent Call Reports: more visibility of overall sales activity. Lead Reporting: Accurate, up-to-minute statistics on Lead Reporting: Accurate, up to minute statistics on agent activity.

13 Is Your Network Ready for VoIP? The Local Area Network (LAN) Business class switch with QOS Power over Ethernet (optional) The Wide Area Network (WAN) Business class firewall with QOS Adequate bandwidth for VoIP calls and data traffic

14 Options for the WAN SIP Trunk PSTN Voice T1 / PRI Overall Price Very Low* Average Very High Uptime High Very High Very High Scalable Very High Low Average Long Distance Charges Additional Setup Costs None Average Average None High Very High * Average SIP Trunk cost (per line per month): $29

15 Upgrading g for VoIP: 4 Approaches 1. Best and Most Expensive: Separate LANs and separate WANs 2. Less Expensive: Single LAN, separate WANs 3. Even Less: Single LAN, Single WAN both using QOS 4. Least Expensive: Single LAN, Single WAN no QOS

16 Specialized s Solution Take the best elements of each and customize it to fit into each business budget and network SonicWALL firewalls offer great VoIP support for both LAN and WAN at a fraction of equivalent competition s hardware. Use Virtual LANs to lower costs of separate networks. Empower our clients to manage the system after install: much lower maintenance costs!

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18 UNBOUND vs Hosted-Hybrid On-Premise Phone System Own your system buy or lease Unified Communications (HUD) Use any phone service provider Works with or without Internet Ideal for employees Fully Hosted Business Service Low monthly payments No server,,plug in phones and go! Unlimited domestic calls (no surprise bills) Requires always-on Internet Best for less than 20 employeesees

19 Finding More Information Specialized, our area s approved Fonality reseller and VoIP specialists Youtube.com, search fonality