Parcel Post Compendium Online Empresa de Correos de Bolivia (ECOBOL) BO - Bolivia BOA

Transcription

1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME EMF EMG EMJ EMK Held by Customs Out of Customs/Departure from inward office of exchange Arrival at delivery office Arrival at transit office of exchange Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained Nature of this evidence Identity card, military service record, passport 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Page 1 of 13

2 Parcel Post Compendium Online Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency Bs Bs. USD 0,41 Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 23 Customs clearance fee collected for for all items declared at customs Name: Function: Address: Ms Silvia Sandy Nuñez del Prado COORDINADORA GERENCIA DE OPERACIONES POSTALES EMPRESA DE CORREOS DE BOLIVIA PALACIO DE COMUNICACIONES 1ER. PISO LA PAZ - BOLIVIA Tel: 1: (+591) : (+591) Fax: (+591) goperaciones@correosbolivia.com silvia_sandy3@hotmail.com Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency 2.00 Bs. SDR Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival 26.1 Amount of charge Local currency 10.0 SDR 1.5 Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency 5.00 Bs. Page 2 of 13

3 Parcel Post Compendium Online SDR Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection Please note that 29.2 is "". 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 60 Day(s) 32.2 Exceptional period 60 Day(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 60 Day(s) 33.2 Exceptional period 60 Day(s) Office name: Name: DIVISION DE PROCESOS OPERATIVOS LA PAZ - SANTA CRUZ Mr Johnny Benavides - Alfredo Negrete Function: JEFE DE DIVISION OPERACIONES POSTALES DE LA PAZ - SANTACRUZ Address: EMPRESA DE CORREOS DE BOLIVIA EDIFICIO PALACIO COMUNICACIONES AV. MARISCAL SANTA CRUZ LA PAZ - BOLIVIA EMPRESA DE CORREOS DE BOLIVIA CALLE JUNIN Nº 150 SANTA CRUZ - BOLIVIA Tel: 1: (+591) : (+591) Fax: (+591) (3) gregional.lpz@correosbolivia.com operaciones.srz@correosbolivia.com Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: Name: EMPRESA DE CORREOS DE BOLIVIA Mr NAVIA JULIO Function: JEFE SECCIÓN ENCOMIENDAS POSTALES, LA PAZ Address: EDIFICIO PALACIO DE COMUNICACIONES EMPRESA DE CORREOS DE BOLIVIA- SUBSUELO AV. MARISCAL SANTA CRUZ. LA PAZ - BOLIVIA Tel: 1: (+591) : (+591) Fax: (+591) gregional.lpz@correosbolivia.com endas.lpz@correosbolivia.com Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed Spanish 2 3 Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Page 3 of 13

4 Parcel Post Compendium Online 38.1 Documents attached to the parcels bill February 17 CARNAVAL Service to customers 39 On-line tracking provided 39.1 Web site address to access information Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) Office name: Name: Function: EMPRESA DE CORREOS DE BOLIVIA Ms SANDRA BRACAMONTE JEFE RECLAMOS INTERNACIONALES Address: EMPRESA DE CORREOS DE BOLIVIA EDIFICIO PALACIO DE COMUNICACIONES 1ER. PISO AV. MARISCAL SANTA CRUZ LA PAZ - BOLIVIA Tel: 1: (+591) : (+591) Fax: (+591) reccentral@correosbolivia.com Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Languages in which track and trace information is available Spanish 40.1 Details of office(s) responsible for handling parcel post inquiries Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 14:30-18:30 Tuesday 08:00-12:00 14:30-18:30 Wednesday 08:00-12:00 14:30-18:30 Thursday 08:00-12:00 14:30-18:30 Friday 08:00-12:00 14:30-18:30 Saturday 08:00-13:00 13:00-18:00 Sunday 09:00-12:00 - Languages Spanish National Holidays 41.1 National holidays National holiday in 2015 Month Day(s) National Holidays - Description January 1 AÑO NUEVO January 22 DÍA DE LA FUNDACIÓN DE BOLIVIA February 16 CARNAVAL April 3 VIERNES SANTO May 1 DÍA DEL TRABAJADOR June 4 CORPUS CHRISTI June 22 AÑO NUEVO AYMARA DÍA OFICIAL 21(domingo) - EL FERIADO SE RECORRE AL 22 August 6 DÍA DE LA INDEPENDENCIA vember 2 DÍA DE LOS MUERTOS (TODO SANTOS) December 25 NAVIDAD National holiday in 2016 Month Day(s) National Holidays - Description January 1 AÑO NUEVO January 22 FUNDACIÓN DE BOLIVIA February 8 LUNES DE CARNAVAL February 9 MARTES DE CARNAVAL March 25 VIERNES SANTO May 1 DÍA DEL TRABAJADOR May 26 CORPUS CHRISTI June 21 AÑO NUEVO AYMARA August 6 DÍA DE LA INDEPENDENCIA vember 2 DÍA DE LOS MUERTOS December 25 NAVIDAD Regional Holidays 41.2 Regional holidays Regional holiday in 2014 Month Day(s) Regional/Local Holidays Localities and description February 10 ANIVERSARIO DEL DEPARTAMENTO DE ORURO April 15 ANIVERSARIO DEL DEPARTAMENTO DE TARIJA May 25 ANIVERSARIO DEL DEPARTAMENTO DE CHUQUISACA July 16 ANIVERSARIO DEL DEPARTAMENTO DE LA PAZ September 14 ANIVERSARIO DEL DEPARTAMENTO DE COCHABAMBA September 24 ANIVERSARIO DEL DEPARTAMENTO DE SANTA CRUZ, ANIVERSARIO DEL DEPARTAMENTO DE PANDO vember 10 ANIVERSARIO DEL DEPARTAMENTO DE POTOSI Page 4 of 13

5 Parcel Post Compendium Online vember 18 ANIVERSARIO DEL DEPARTAMENTO DEL BENI Regional holiday in 2016 Month Day(s) Regional/Local Holidays Localities and description February 10 ANIVERSARIO DEL DEPARTAMENTO DE ORURO April 15 ANIVERSARIO DEL DEPARTAMENTO DE TARIJA May 25 ANIVERSARIO DEL DEPARTAMENTO DE CHUQUISACA July 16 ANIVERSARIO DEL DEPARTAMENTO DE LA PAZ September 14 ANIVERSARIO DEL DEPARTAMENTO DE COCHABAMBA September 24 ANIVERSARIO DEL DEPARTAMENTO DE SANTA CRUZ, ANIVERSARIO DEL DEPARTAMENTO DE PANDO vember 10 ANIVERSARIO DEL DEPARTAMENTO DE POTOSI vember 18 ANIVERSARIO DEL DEPARTAMENTO DEL BENI Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) 0,28 Per each kg. 45 Details of office(s) of exchange responsible for handling parcel post Office name: LA PAZ IMPC codel: Name: Function: Address: Mr Julio Navia Jefe de Encomiendas internacionales EMPRESA DE CORREOS DE BOLIVIA- SUBSUELO EDIFICIO PALACIO DE COMUNICACIONES AV. MARISCAL SANTA CRUZ. LA PAZ - BOLIVIA Tel: 1: (+5912) : (+) Fax: (+5912) BOLPBA gregional.lpz@correosbolivia.com Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-20:00 - Tuesday 07:00-20:00 - Wednesday 07:00-20:00 - Thursday 07:00-20:00 - Friday 07:00-20:00 - Saturday 07:00-18:00 - Sunday 08:00-12:00 - Observations/Comments Office name: IMPC codel: Name: Function: SANTA CRUZ - BOLIVIA Mr Alfredo Negrete Jefe Division Operaciones Postales Address: EMPRESA DE CORREOS DE BOLIVIA CALLE JUNIN Nº150 SANTA CRUZ - BOLIVIA Tel: 1: (+5913) : (+) Fax: (+5913) BOSRZA comercialregsantacruz@hotmail.com Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Office(s) of exchange handling parcels Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-20:00 - Tuesday 07:00-20:00 - Wednesday 07:00-20:00 - Thursday 07:00-20:00 - Friday 07:00-20:00 - Saturday 07:00-18:00 - Sunday 08:00-12:00 - Page 5 of 13

6 Parcel Post Compendium Online Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Page 6 of 13

7 Parcel delivery standards - Air parcel OE Name LA PAZ IMPC Code BOLPBA Tel (+591) Fax (+591) Hours of operation Mon-Fri: 08:00-12:00 and 14:30-18:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-10:00 Wednesday Thursday Friday Monday 10:01-23:59 Thursday Friday Saturday Tuesday 00:00-10:00 Tuesday Friday Monday Tuesday 10:01-23:59 Friday Saturday Monday Wednesday 00:00-10:00 Friday Saturday Monday Wednesday 10:01-23:59 Saturday Monday Tuesday Thursday 00:00-10:00 Saturday Monday Tuesday Thursday 10:01-23:59 Monday Tuesday Wednesday Friday 00:00-23:59 Tuesday Wednesday Friday+1 Saturday 00:00-23:59 Tuesday Wednesday Saturday+1 Sunday 00:00-23:59 Wednesday Thursday Friday Definition of zones Zone 1: LPB, CBB, SRZ. Zone 2: SRE, TJA, POI, ORU. Zone 3: TDD, CIJ, CAM, RIB, TPZ, UYU, GYA, VZN, BYC, PSZ. LA PAZ, COCHABAMBA, SANTA CRUZ. SUCRE, TARIJA, POTOSI, ORURO. TRINIDAD, COBIJA, CAMIRI, RIBERALTA, TUPIZA, UYUNI, GUAYARAMERIN, VILLAZON, YACUIBA, PUERTO SUAREZ. Arrival at office of exchange: Customs clearance times: 09:00 A 16:00 Items subject to customs duty: 2 hours Page 7 of 13

8 Items not subject to customs duty: 30 minutes Page 8 of 13

9 Parcel delivery standards - Surface parcel OE Name LA PAZ IMPC Code BOLPBA Tel (+) Fax (+) Hours of operation Mon-Fri: 08:00-12:00 and 14:30-18:30 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Friday Saturday Monday+1 Tuesday 00:00-23:59 Friday Saturday Tuesday+1 Wednesday 00:00-23:59 Monday Tuesday Wednesday+1 Thursday 00:00-23:59 Wednesday Tuesday Wednesday Friday 00:00-23:59 Thursday Friday Saturday+1 Saturday 00:00-23:59 Friday Saturday Monday Sunday 00:00-23:59 Thursday Friday Friday Definition of zones Zone 1: LPB, CBB, SRZ. Zone 2: SRE, TJA, POI, ORU. Zone 3: TDD, CIJ, CAM, RIB, TPZ, UYU, GYA, VZN, BYC, PSZ. LA PAZ, COCHABAMBA, SANTA CRUZ. SUCRE, TARIJA, POTOSI, ORURO. TRINIDAD, COBIJA, CAMIRI, RIBERALTA, TUPIZA, UYUNI, GUAYARAMERIN, VILLAZON, YACUIBA, PUERTO SUAREZ. Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 2 hours 30 minutes Page 9 of 13

10 Parcel delivery standards - Air parcel OE Name SANTA CRUZ IMPC Code BOSRZA Tel (+5913) Fax (+5913) Hours of operation Mon-Fri: 08:00-12:00 and 14:30-18:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-10:00 Thursday Friday Saturday Monday 10:01-23:59 Friday Saturday Monday Tuesday 00:00-10:00 Friday Saturday Monday Tuesday 10:01-23:59 Saturday Monday Tuesday Wednesday 00:00-10:00 Saturday Monday Tuesday Wednesday 10:01-23:59 Monday Tuesday Wednesday Thursday 00:00-10:00 Monday Tuesday Wednesday Thursday 10:01-23:59 Tuesday Wednesday Thursday Friday 00:00-23:59 Tuesday Wednesday Friday Saturday 00:00-23:59 Tuesday Wednesday Saturday Sunday 00:00-23:59 Wednesday Thursday Friday Definition of zones Zone 1: Zone 2: Zone 3: SANTA CRUZ, LA PAZ, COCHABAMBA. SUCRE, TARIJA, POTOSI, ORURO. TRINIDAD, COBIJA, CAMIRI, RIBERALTA, TUPIZA, UYUNI, GUAYARAMERIN, VILLAZON, YACUIBA, PUERTO SUAREZ, TODO EL TERRITORIO. Arrival at office of exchange: Customs clearance times: 09:00 A 16:00 Items subject to customs duty: 2 hours Page 10 of 13

11 Items not subject to customs duty: 30 minutes Page 11 of 13

12 Parcel delivery standards - Surface parcel OE Name SANTA CRUZ IMPC Code BOSRZA Tel (+5913) Fax (+5913) Hours of operation Mon-Fri: 08:00-12:00 and 14:30-18:30 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-23:59 Thursday Friday Monday Tuesday 00:00-23:59 Friday Saturday Tuesday Wednesday 00:00-23:59 Monday Tuesday Wednesday Thursday 00:00-23:59 Wednesday Tuesday Wednesday Friday 00:00-23:59 Thursday Friday Saturday Saturday 00:00-23:59 Friday Saturday Monday Sunday 00:00-23:59 Thursday Friday Friday Definition of zones Zone 1: Zone 2: Zone 3: SANTA CRUZ, LA PAZ, COCHABAMBA. SUCRE, TARIJA, POTOSI, ORURO. TRINIDAD, COBIJA, CAMIRI, RIBERALTA, TUPIZA, UYUNI, GUAYARAMERIN, VILLAZON, YACUIBA, PUERTO SUAREZ, TODO EL TERRITORIO. Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 2 hours 30 minutes Page 12 of 13

13 Last validation date: Page 13 of 13