THH02 HOSPITALITY TRAINING PACKAGE & THT02 TOURISM TRAINING PACKAGE

Transcription

1 THH02 HOSPITALITY TRAINING PACKAGE & THT02 TOURISM TRAINING PACKAGE VOLUME 1: QUALIFICATIONS, ASSESSMENT GUIDELINES AND SUPPORTING INFORMATION This is the first of five volumes which comprise the endorsed components of the Tourism and Hospitality Training Packages. This volume must be used in conjunction with other relevant volumes, as follows: Volume 2 Volume 3 Volume 4 Volume 5 General Competency Standards for Tourism and Hospitality Competency Standards for Tourism Competency Standards for Hospitality E-business Competency Standards for Tourism and Hospitality Note: For ease of use, the common components of the two industry Training Packages have been combined. Volume 1 contains the Qualifications, Assessment Guidelines and Supporting Information for both the Tourism and Hospitality Training Packages. Volumes 2 and 5 contain general competency standards which are applicable to both Tourism and Hospitality.

2 Australian National Training Authority (ANTA), 2002 Level 11, AMP place 10 Eagle Street BRISBANE, QLD 4000 Phone: (07) Fax: (07) All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through ANTA. This work is copyright, but permission is given to teachers, trainers and assessors to make copies by photocopying or other duplicating processes for use within their own training organisation or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. For permission outside of these guidelines, apply in writing to the Australian National Training Authority. This work is the result of wide consultations with many industry participants throughout Australia. Consequently it is a collaborative view not necessarily representing any specific body and no single body warrants its content or accepts any liability. Published by: Australian Training Products Ltd Level 25, 150 Lonsdale St Melbourne 3000 Phone: Fax: sales@atpl.net.au First Published March, 2002 STOCKCODE: S ISBN: THH02 Hospitality Training Package & THT02 Tourism Training Package - Common V1 of 2 Printed for Australian Training Products Ltd by Mercury Printeam, Melbourne, Australia AESharenet: P Version /05/2010

3 THT02 Tourism Training Package THH02 Hospitality Training Package This volume contains part of the endorsed component of the Tourism and Hospitality Training Packages. It is one of four volumes and must not be used in isolation from those other volumes. Volume 1 Volume 2 Volume 3 Volume 4 Volume 5 Qualifications, Assessment Guidelines and Supporting Information General and Cross-industry Competency Standards Tourism Competency Standards Hospitality Competency Standards E-business Competency Standards Introduction Tourism Qualifications Hospitality Qualifications Assessment Guidelines Tourism and Hospitality Competency Standards Tourism and Hospitality Supporting Information Appendices Common Core Customer Service, Sales and Marketing Hygiene, Health, Safety and Security General Administration Financial Administration Computer Technology Technical and Maintenance Services Tourism Core Planning and Product Development Meetings and Events Sales and Office Operations Tour Operations Guiding Attractions and Theme Parks Wine Tourism Hospitality Core Food and Beverage Gaming Front Office Housekeeping Commercial Cookery Commercial Catering Patisserie Asian Cookery Opportunity Analysis Strategy Development Customer Service Website Development & Management Marketing Information Management E-business Trading Systems Administration Languages Other than English Communication Merchandise Sales Training and Assessment Leadership and Management

4

5 List of Qualifications in the Tourism and Hospitality Training Packages Tourism Qualifications: National Codes and Titles Indigenous Culture Qualification THT10102 Certificate I in Tourism (Australian Indigenous Culture) Cross-Industry Tourism Qualifications (Cert II III) THT20502 Certificate II in Tourism (Operations) THT31002 Certificate III in Tourism (Operations) Sector-Specific Tourism Qualifications (Cert III and IV) THT30202 Certificate III in Tourism (Retail Travel Sales) THT30302 THT30502 THT30602 THT30702 THT30902 THT40302 THT40402 Certificate III in Tourism (International Retail Travel Sales) Certificate III in Tourism (Tour Wholesaling) Certificate III in Tourism (Visitor Information Services) Certificate III in Tourism (Attractions and Theme Parks) Certificate III in Tourism (Guiding) Certificate IV in Tourism (Guiding) Certificate IV in Tourism (Natural and Cultural Heritage) Meetings and Event Management Qualifications THT30102 THT50203 Certificate III in Meetings and Events Diploma of Event Management Cross-Industry Tourism Qualifications (Cert IV Advanced Diploma) THT40102 Certificate IV in Tourism (Sales & Marketing) THT40202 THT50102 THT50302 THT60102 Certificate IV in Tourism (Operations) Diploma of Tourism (Marketing and Product Development) Diploma of Tourism (Operations Management) Advanced Diploma of Tourism Management

6 Hospitality Qualifications: National Codes and Titles Hospitality Operations Qualifications (Cert I IV) THH11002 Certificate I in Hospitality (Operations) THH21802 THH33002 THH42602 Certificate II in Hospitality (Operations) Certificate III in Hospitality (Operations) Certificate IV in Hospitality (Supervision) Kitchen Operations Qualifications (Cert I IV) THH11102 THH22002 THH21702 THH31502 THH32902 THH31602 THH33102 THH41302 THH42502 THH41402 THH42702 Certificate I in Hospitality (Kitchen Operations) Certificate II in Hospitality (Kitchen Operations) Certificate II in Hospitality (Asian Cookery) Certificate III in Hospitality (Commercial Cookery) Certificate III in Hospitality (Catering Operations) Certificate III in Hospitality (Patisserie) Certificate III in Hospitality (Asian Cookery) Certificate IV in Hospitality (Commercial Cookery) Certificate IV in Hospitality (Catering Operations) Certificate IV in Hospitality (Patisserie) Certificate IV in Hospitality (Asian Cookery) Cross Industry Qualifications (Cert IV Advanced Diploma) THH51202 THH60202 Diploma of Hospitality Management Advanced Diploma of Hospitality Management

7 Use of Current Version Important Training Packages are not static documents. Changes are made periodically to reflect the latest industry practices. Before commencing any form of training or assessment, you must ensure delivery is from the current version of the Training Package. To ensure you are complying with this requirement: check the Print Version Number found just below the copyright statement on the imprint page of your current Training Package; access the ATP website ( ) and check the latest Print Version Number which is displayed in the sample of the Training Package; in cases where the Print Version Number is later than yours, the Print Version Modification History in the Training Package sample on the ATP website will indicate the changes that have been made. The Modification History is also available on the website of the developer of the Training Package ( The National Training Information Service ( also displays any changes in Units of Competency and the packaging of qualifications.

8

9 Version Date of Release Authorisation: Print Version Modification History MODIFICATION HISTORY ENDORSED MATERIALS Please refer to the National Training Information Service for the latest version of Units of Competency and Qualification information ( Combined THH02 Hospitality Training Package & THT02 Tourism Training Sheet: 1 of 1 Package Comments 1997 NTFC THH97 Original, Version 1998 NTFC THT98 - Original version 20/03/2002 NTQC Primary Release revised versions 31/10/2002 NTQC Secondary Release, inclusion of 28 E-business competency standards Category One changes: Correct grammatical and typographical errors. 09/03/2005 ANTA Update the Diploma of Event Management to THT Update THTLANO1_A with four new languages and their respective codes. Include the Innovation Standards from the Caravan Industries Training Package in Volume 5. 31/05/2010 DEEWR Corrections Made Forms control: All endorsed training packages will have a version number displayed on the imprint page of every volume constituting that training package. Every training package will display an up-to-date copy of this modification history form, to be placed immediately after the contents page of the first volume of the training package. Comments on changes will only show sufficient detail to enable a user to identify the nature and location of the change. Changes to training packages will generally be batched at quarterly intervals. This modification history form will be included within any displayed sample of that training package and will constitute all detail available to identify changes.

10

11 Table of Contents Section One Section Two Section Three Section Four Section Five Section Six Introduction Tourism Qualifications Hospitality Qualifications Assessment Guidelines Competency Standards Supporting Information Appendices Appendix A: Relationship between Qualifications and Units of Competence in THH97/THT98 (old) and THH01/THT02(new) Appendix B: Australian Qualifications Descriptors Appendix C: Tourism and Hospitality Competency Standards: AQF Packaging and Summary of Content Appendix D: Tourism and Hospitality Competency Standards: Pre-requisite Units Appendix E Tourism and Hospitality Competency Standards: Generic Skill Units Appendix F: New Zealand - Australia Hospitality Qualifications Equivalences Appendix G: Tourism and Hospitality Training Packages: Suggested Equipment and Resource Lists Appendix H: Mapping to Business Services Units Appendix I Glossary

12

13 Tourism Qualifications Introduction Training Packages are a key feature of vocational education and training in Australia. They are part of the National Training Framework that aims to make training and regulatory arrangements simple, flexible and relevant to the needs of industry. The Hospitality and Tourism Training Packages were first developed and endorsed in 1997 and 1998 respectively. This current version has been reviewed and reproduced as an integrated publication comprising four volumes. This User Guide contains assessment guidelines, qualifications and industry requirements applicable to both Hospitality and Tourism. The review included widespread and extensive consultation with industry and training providers. As a result, some key changes have been made in this version. An overview is as follows: increased flexibility in qualifications, addition of new qualifications for Event Management, Natural and Cultural Heritage Tourism and merging of qualifications to better reflect industry needs expanded industry guidance for packaging qualifications through the inclusion of examples of elective groups for particular job outcomes expanded industry requirements for assessment development of a range of support information in the User Guide such as a summary of unit content, guidance on AQF packaging, and mappings of pre-requisite units and generic skills general enhancement of all competency standards, including more detailed guidance on knowledge requirements, improved guidance on assessment, and more specific and rigorous assessment requirements minor changes to some competency standards in codes, titles and/or content development or incorporation of competency standards to cover areas such as espresso coffee, wine tourism, technology, languages other than English, event management and specialist guiding knowledge the provision of examples within each competency standard on the application of Key Competencies and suitable assessment methods. Details of specific changes are found in Appendix A. Training Packages are developed by industry for industry This Package has been funded by the Australian National Training Authority which funds National Industry Training Advisory Bodies (ITABs) and Recognised Bodies to develop Training Packages. Extensive consultation occurs during development to ensure that the Training Package is relevant and useable. And before the completed Training Package is endorsed for use, the developer or ITAB must validate it and show that it has broad industry support. Training Packages encourage training at work Training may occur at the workplace, off the job, at a training organisation, during regular work, or through work experience, work placement or work simulation. Usually it involves a combination of these methods, depending on what suits the learner and the type of learning and particular vocational outcome. Training Packages provide many pathways to competency Australians can achieve vocational competency in many ways. Training Packages acknowledge this by emphasising what the learner can do, not how or where they learned to do it. For example, some Australian National Training Authority Vol 1 Page 1 THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

14 Tourism Qualifications experienced workers might be able to demonstrate competency against the standards and gain a qualification without completing a formal training course. TRAINING PACKAGE COMPONENTS A Training Package comprises two components; endorsed material and support materials. The Australian National Training Authority s National Training Quality Council oversees the endorsed component. ENDORSED MATERIALS Endorsed components of a Training Package consist of three parts: Competency Standards, National Qualifications, and Assessment Guidelines. Each of these components is outlined below. Competency Standards Competency Standards provide an industry benchmark for training and assessment. They specify the scope of knowledge and skills to be covered in the Training Package. They enable enterprises to accurately define particular roles within industry, and are a useful guide when designing job classifications, workplace appraisal, and skill development. They are the basis for designing vocational education and training courses and assessment approaches for delivery off the job by registered training providers. Key Features Each Unit of Competency identifies a discrete workplace requirement. Units incorporate the knowledge and skills that underpin competency. They encompass relevant values and attitudes, language, literacy and numeracy, and occupational health and safety requirements. Key Competencies are identified at the unit or qualification level. Units are flexible in how they can be applied, but they are sufficiently detailed to guide registered training organisations (RTOs) and assessors, and to provide consistent outcomes. National Qualifications National Qualifications within the Australian Qualifications Framework (AQF) are awarded when a learner (who might be an employee) has been assessed as achieving a combination of Units of Competency that provides a meaningful outcome at an industry or enterprise level. Each qualification consists of a number of core and/or elective Units of Competency that industry representatives consider workers require to perform a particular job. Where an individual achieves one or more Units of Competency without completing a qualification, a Statement of Attainment is issued that recognises their achievement. Key Features Each qualification (comprising specified Units of Competency) is aligned directly against the AQF. The qualifications covered within a Training Package may range from Certificate I to Advanced Diploma, and will include the national title for each qualification. New Apprenticeship pathways will be identified within the Training Package. The Qualification will display the Nationally Recognised Training logo. Vol 1 Page 2 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1.

15 Tourism Qualifications A Statement of Attainment is issued to individuals who have been assessed and deemed competent against a Unit of Competency. Statements of Attainment issued by one RTO must be recognised by other RTOs. Accrual of specified Statements of Attainment can eventually lead to a learner meeting all the requirements of a qualification. Key Features Statements of Attainment will identify the Units of Competency for which the individual has been assessed and is deemed competent by the RTO. They will display the Nationally Recognised Training logo. They will identify the RTO. Assessment Guidelines Assessment Guidelines provide a framework for accurate, reliable and valid assessment of the applicable Competency Standards. They ensure that all assessments are thorough, consistent and valid. They provide important quality assurance in the issuing of qualifications. Endorsed components of a Training Package may be complemented and supported by the development of optional learning strategies, assessment tools and professional development materials. SUPPORT MATERIALS Support materials to be used in conjunction with Training Package can be produced by RTOs, private and commercial developers, DETYA, State Training Authorities or through ANTA. They can consist of: learning strategies that assist training providers to design specific training programs that will help trainees attain the required competencies; assessment materials that can be used by assessors to gather sufficient evidence of competency to make reliable judgements about whether a person has met the required Competency Standard; professional development materials that provide information, hints and resources for trainers and assessors that will help them successfully implement the Training Package. RTOs will usually develop their own supporting resources. They can also draw upon any other resources developed specifically to support the Training Package. Support materials that have passed successfully through ANTA s official Noting process can use the official logo to indicate that they meet specified quality criteria. The logo is depicted here. Noted support materials are listed on the National Training Information Service (NTIS), together with a detailed description and information on their availability and the type of product. NTIS can be located on Although the noting process has been adopted as a guide to quality-assured supporting resources, it is not compulsory for RTOs to submit their support resources to ANTA. They are at liberty to use whatever resources are available to them to meet the requirements of a qualification or a Unit of Competency. Australian National Training Authority Vol 1 Page 3 THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

16 Tourism Qualifications GENERAL INFORMATION The components of an endorsed Training Package are illustrated in the following diagram: Endorsed National Competency Standards Assessment Guidelines National Qualifications Supporting resources are generally produced to directly relate to a single or multiple units of competency, industry sector, qualification or the total Training Package. They tend to fall into one or more of the categories illustrated below. Learning Strategy Supporting Resources Assessment Materials Professional Development Materials VERSION CONTROL ANTA has a system for tracking changes across subsequent editions of Training Packages and their constituent components. Anyone using a Training Package should follow ANTA s recommended procedure for determining the currency of the information in their edition. Training Package Each Training Package has been assigned a unique five-character code, for example THH97. The final two characters (the version identifier) represent the year the Training Package was initially endorsed. Units of Competency and qualifications originating in that Training Package will have their own longer codes, which will commence with the first three letters of the Training Package code (THH in this example). Units of Competency Whereas the first three characters of the code assigned signify the Training Package, the last character will always be a letter representing the version identifier. The code for a Unit of Competency is assigned when the initial Training Package is endorsed, or when new sectors or new units are added to an existing endorsed Training Package. A typical code consists of up to 12 Vol 1 Page 4 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1.

17 Tourism Qualifications characters. These characters normally consist of a mixture of capital letters and numbers. A typical style of code may be THHBFB023A. The first three characters are always letters and are the same letters used to code the original Training Package of which the unit was part. In the example, the code for the original Training Package commenced with THH. The last letter (A) in the Unit of Competency code is the letter used for the version control. The A indicates that this is the original unit. If one lot of changes has been incorporated since the unit was first endorsed, but without a significant change (ie. 80% commonality) to the unit outcomes, the version identifier will be a B. The different version identifier usually means that minor changes have been incorporated without affecting the overall unit outcome. Typically this would mean that wording has changed in the Range Statement or the Evidence Guide, providing clearer intent. The next batch of minor changes would result in a C, and so on throughout the life of the unit. Any letters or numbers (this can be up to eight characters) between the first three characters and the version control letter are assigned by the developer of the unit and may relate to an industry sector, function or skill area. Where changes are incorporated that alter the unit outcome, a new code is assigned and changes are made to the unit title. Differences in the version identifier of Units of Competency on Statements of Attainment issued by RTOs are not significant, as outcomes of the unit have not changed significantly. Qualifications All qualifications are assigned a unique eight-character code. The last two characters (version identifier) are always numbers and represent the year in which the qualification was endorsed. In all instances, qualifications included and endorsed in the original Training Package have an identical version identifier to those of the originating Training Package. In cases where qualifications are added after the initial endorsement of the Training Package, they are assigned a version identifier denoting the year they were endorsed. This may not be the year the original Training Package was initially endorsed. Review Date On the title page and in the footer of each Training Package page there is reference to a review date. This date is determined at the time of endorsement of the Training Package and indicates when the Training Package is to be reviewed in the light of changing technologies, circumstances, industrial relations etc. The review date is not to be regarded as an expiry date as the Training Package and its components remain current until they are reviewed or replaced. Australian National Training Authority Vol 1 Page 5 THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

18 Tourism Qualifications National Tourism Qualifications 1 WHAT ARE THE NATIONAL QUALIFICATIONS? 1 Qualifications, Not Courses 1 Statement of Attainment 2 TOURISM QUALIFICATIONS AT A GLANCE 3 ALIGNMENT TO THE AUSTRALIAN QUALIFICATIONS FRAMEWORK 4 PACKAGING UNITS OF COMPETENCY FOR A QUALIFICATION 5 QUALIFICATION TITLES 6 FORMAT OF QUALIFICATIONS 7 PATHWAYS TO QUALIFICATIONS 7 CUSTOMISATION OF QUALIFICATIONS 7 LINKAGES TO OTHER UNITS AND PRE-REQUISITES 8 NEW APPRENTICESHIPS 8 INDIGENOUS CULTURE QUALIFICATION (CERT I) 10 THT10102: Certificate I in Tourism (Australian Indigenous Culture) 11 CROSS-INDUSTRY TOURISM QUALIFICATIONS (CERT II - III) 12 THT20502: Certificate II in Tourism (Operations) 13 THT31002: Certificate III in Tourism (Operations) 16 SECTOR-SPECIFIC TOURISM QUALIFICATIONS (CERT III AND IV) 20 THT30202: Certificate III in Tourism (Retail Travel Sales) 21 THT30302: Certificate III in Tourism (International Retail Travel Sales) 23 THT30502: Certificate III in Tourism (Tour Wholesaling) 25 THT30602: Certificate III in Tourism (Visitor Information Services) 27 THT30702: Certificate III in Tourism (Attractions and Theme Parks) 29 THT30902: Certificate III in Tourism (Guiding) 31 THT40302: Certificate IV in Tourism (Guiding) 33 THT40402: Certificate IV in Tourism (Natural and Cultural Heritage) 35 MEETINGS AND EVENT MANAGEMENT QUALIFICATIONS 38 THT30102: Certificate III in Meetings and Events 39 THT50203: Diploma of Event Management 41 CROSS-INDUSTRY TOURISM QUALIFICATIONS (CERT IV ADVANCED DIPLOMA) 46 THT40102: Certificate IV in Tourism (Sales & Marketing) 47 THT40202: Certificate IV in Tourism (Operations) 49 THT50102: Diploma of Tourism (Marketing and Product Development) 52 THT50302: Diploma of Tourism (Operations Management) 55 THT60102: Advanced Diploma of Tourism Management 59

19

20

21 Tourism Qualifications National Tourism Qualifications WHAT ARE THE NATIONAL QUALIFICATIONS? The National Qualifications represent one of the endorsed components of the Tourism Training Package. National Competency Standards describe the skills needed by people working in all sectors of the industry. The National Qualifications show the required packaging of competencies to achieve qualifications in particular areas and at different levels. When a person has been assessed, either in the workplace or in a training institution, they can receive formal recognition of their competencies. This formal recognition of competencies leads to a Statement of Attainment or a qualification. To achieve a qualification, a person must achieve the full set of units of competence as specified in this document. The national tourism qualifications: are based directly on national industry competency standards are based on jobs in the industry and workplace requirements rather than courses and curriculum allow training to be structured and delivered through a range of pathways can be achieved on-the-job allow for the recognition of existing competencies of workers. The National Qualifications: identify the full range of national tourism qualifications show the titles for each of the national qualifications set down the competency units that make up each of the qualifications QUALIFICATIONS, NOT COURSES The National Qualifications are not courses and the standards are not curriculum documents. The qualifications combine groups of competencies required to perform work at each qualification level. Courses provide one learning pathway to a qualification. Teachers and trainers can use their professional judgement to construct training programs that suit the needs of students, training organisations and enterprises. Teachers decide on the delivery methods and resources they will use. The Training Package allows training organisations to decide what they will teach, when and how. It describes the outcomes of training but leaves the detailed decision-making and implementation to Registered Training Organisations (RTO s). Depending on how an RTO structures its course, a course may lead to the achievement of more than one national qualification. Vol 1 Page 1 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

22 Tourism Qualifications STATEMENT OF ATTAINMENT If a qualification is only partly achieved, a Statement of Attainment can be issued for successful achievement of a single unit or for a group of units. At a later date, the person can undertake further skill development or training and be assessed against additional competencies until he/she has achieved all the competencies required for a full qualification. RTOs must recognise and give credit for the competencies that have been recorded on a Statement of Attainment. Australian National Training Authority Vol 1 Page 2 THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

23 Tourism Qualifications TOURISM QUALIFICATIONS AT A GLANCE ADVANCED DIPLOMA OF TOURISM MANAGEMENT DIPLOMA OF TOURISM /(OPERATIONS MANAGEMENT) DIPLOMA OF EVENT MANAGEMENT DIPLOMA OF TOURISM /(MARKETING & PRODUCT DEVELOPMENT) CERTIFICATE IV IN TOURISM (OPERATIONS) CERTIFICATE IV IN TOURISM (SALES AND MARKETING) CERTIFICATE IV IN TOURISM (GUIDING) CERTIFICATE IV IN TOURISM (NATURAL AND CULTURAL HERITAGE) CERTIFICATE III IN TOURISM (OPERATIONS) CERTIFICATE III IN TOURISM (RETAIL TRAVEL SALES) (INTERNATIONAL RETAIL TRAVEL SALES) CERTIFICATE III IN TOURISM (TOUR WHOLESALING) CERTIFICATE III IN TOURISM (VISITOR INFORMATION SERVICES) CERTIFICATE III IN TOURISM (ATTRACTIONS & THEME PARKS) CERTIFICATE III IN MEETINGS AND EVENTS CERTIFICATE III IN TOURISM (GUIDING) CERTIFICATE II IN TOURISM (OPERATIONS) CERTIFICATE I IN TOURISM (AUSTRALIAN INDIGENOUS CULTURE)

24 Tourism Qualifications ALIGNMENT TO THE AUSTRALIAN QUALIFICATIONS FRAMEWORK The Tourism Training Package covers vocational education and training qualifications at six levels: Certificate I Certificate II Certificate III Certificate IV Diploma Advanced Diploma These qualifications comply with the guidelines of the Australian Qualifications Framework. The Australian Qualifications Framework is a nationally consistent system for all qualifications issued in Australia. There are twelve qualifications in the Australian Qualifications Framework, with six being relevant to vocational education and training. The twelve AQF qualifications are: SCHOOLS SECTOR VET SECTOR HIGHER EDUCATION SECTOR Senior Secondary Certificate of Education Advanced diploma Diploma Certificate IV Certificate III Certificate II Certificate I Doctoral degree Masters degree Graduate diploma Graduate certificate Bachelor degree Advanced diploma Diploma In practice, it is not unusual for the Schools Sector to be delivering Certificate I or higher, for the VET Sector to deliver Graduate Certificates and for the Higher Education Sector to be involved in the delivery of Certificate IV. Vol 1 Page 4 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

25 Tourism Qualifications The following table provides a brief description of the skills performed at each level of the Australian Qualifications Framework. Qualification and Brief Description of the Competencies Used at Each Level Certificate I Certificate I represents a limited qualification used in some industries as a baseline entry point. It often comprises generic industry competency requirements with a limited technical range where work is routine and closely supervised. Certificate II Certificate II represents a base operational qualification that encompasses a range of functions/activities requiring fundamental operational knowledge and limited practical skills in a defined context. Certificate III Certificate III represents a qualification of the skilled operator who applies a broad range of competencies within a more varied work context, possibly providing technical advice and support to a team including having team leader responsibilities. Certificate IV Certificate IV represents a qualification that is based on more sophisticated technical applications involving competencies requiring increased theoretical knowledge, applied in a non-routine environment and which may involve team leadership and management and increased responsibility for outcomes. Diploma The Diploma represents a qualification that assumes a greater theoretical base and consists of specialised, technical or managerial competencies used to plan, carry out and evaluate work of self and/or team. Advanced Diploma The Advanced Diploma represents a qualification involving technical, creative, conceptual or managerial applications built around competencies of either a broad or specialised base and related to a broader organisational focus. More detailed descriptions of each qualification level are found in Appendix B. PACKAGING UNITS OF COMPETENCY FOR A QUALIFICATION Qualifications may be achieved in a number of ways but, however they are gained, they must be based on the achievement of a package of competency standards. Each qualification is made up of core and elective units: the core units for each qualification ensure the integrity of the qualification Australian National Training Authority Vol 1 Page 5 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1

26 Tourism Qualifications the choice from a wide range of elective units provides flexibility The units of competency to be achieved at each level have been determined in consultation with the industry. Any RTO issuing a qualification will need to comply with this framework. However, training organisations may design learning pathways; to decide what they will teach, when and how. The qualifications are designed to be as flexible as possible to allow for the variety of work situations in the tourism industry. Electives should be selected so that the qualification outcome is in accordance with the distinguishing features of each qualification as outlined in the AustralianQualifications Handbook. Each competency unit is not placed at an Australian Qualifications Framework level, but may be appropriate at a number of levels. It is the combination of units that determines the level of a qualification rather than the individual units. Thus, a unit may appear in various qualifications. Regardless of the level of the qualification, the scope and depth of skills and knowledge in particular units remains the same and must be assessed as such. For example, the unit Work with colleagues and customers, which deals with fundamental customer service skills, is included in all qualifications. Where additional or higher level service-related skills are required, the qualification will require achievement of other units such as Promote products and services to customers, or Manage quality customer service. Please refer to Appendix C for advice on appropriate packaging of units within qualifications. QUALIFICATION TITLES Each qualification has a title which meets the required format of the Australian Qualifications Framework. The titles have been determined by industry to ensure that they describe meaningful and easily-recognised industry outcomes. These titles must be used by RTOs responsible for issuing qualifications. These are listed in this document and include the words: Certificate I, II, III, IV, Diploma or Advanced Diploma to reflect the level of the qualification industry descriptor (Tourism), except in the area of Meetings and Events where the word Tourism has been removed to reflect the cross-industry focus. main functional area or specialist stream (eg Tour Wholesaling, Visitor Information Services) Some examples are: Certificate III in Tourism (Retail Travel Sales) Certificate IV in Tourism (Sales and Marketing) Diploma of Tourism (Marketing and Product Development) The qualifications issued by an RTO must list of all the units of competency achieved, as detailed in the Assessment Guidelines document for this training package (refer to Reporting Assessment Outcomes ). Vol 1 Page 6 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

27 Tourism Qualifications FORMAT OF QUALIFICATIONS Each qualification clearly lists all the units of competence required for that particular qualification. This means, for example, that the core units of competence required for a Certificate II in Tourism (Operations) still appear as core units of competence for a Diploma of Tourism (Operations Management) This embedding or nesting has been done for two reasons: to articulate the complete range of skills required to achieve each qualification rather than relying on references to pre-requisites or entry requirements for each successive qualification, to ensure that higher level qualifications focussing on management or supervisory skills also contain the required hands-on or practical skills. PATHWAYS TO QUALIFICATIONS There are many different ways in which a person may gain a national qualification. Existing employees, trainees, apprentices, or pre-employment students may obtain qualifications. The achievement of competence is what matters, not the way in which it is achieved. For example, a young person entering the industry may benefit most from a mixture of onthe-job and off-the-job learning while an experienced worker may choose an assessmentonly pathway. Possible pathways are as follows: Assessment-only pathway Combination of on-the-job training and institution based training Institution-based training programs On-the-job training The tourism industry favours training which maximises workplace experience. RTOs are strongly encouraged to form close links with industry to increase learning benefits and employment outcomes for pre-employment students. CUSTOMISATION OF QUALIFICATIONS Tourism Industry national qualifications may be customised by including elective units of competency from a range of areas, including other relevant training packages. Within the Tourism Training Package, it is possible to achieve a general or a specialist outcome by selecting either units focussed on a particular specialist area or units covering a wider range of skills. The packaging maximises choice, giving individuals and enterprises the opportunity to combine competencies in ways that suit them. For example, the Tourism (Operations) qualifications are specifically designed for those seeking maximum choice and flexibility. A qualification like the Certificate III in Tourism (International Retail Travel Sales), on the other hand, is quite prescriptive in nature to reflect the very specific skills required in that sector of the industry. In addition to Tourism Industry competency standards, the Training Package allows for the selection of relevant units of competence from other industry packages. For example: Australian National Training Authority Vol 1 Page 7 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1

28 Tourism Qualifications Hospitality Food Processing (wine sector) Transport Sport and Recreation Retail Business Services Assessment and Workplace Training When units are selected from other packages the assessment requirements of those packages must be met. Some units from the National Assessment and Workplace Training Package should be achieved in holistic clusters which will count as one elective within a qualification. This encourages the acquisition of training and assessment skills within qualifications without inhibiting the selection of sufficient industry-specific units. The following clusters apply: BSZ405A plus BSZ407A plus BSZ408A (= one elective) BSZ401A plus BSZ402A plus BSZ403 (= one elective). A full list of standards in both the Tourism and Hospitality Training Packages is found in this volume. Standards from other industries not published in this package may be obtained from the relevant national ITAB, the National Training Information Service website or from Australian Training Products. LINKAGES TO OTHER UNITS AND PRE-REQUISITES The requirement to achieve some competency standards prior to or in conjunction with other units is identified in the evidence guides for individual units of competence. However, these pre-requisites have been kept to a minimum to give RTOs flexibility in packaging the qualifications and to ensure that the requirements for each qualification can be understood easily. Where there is a pre-requisite requirement, this is reflected in the National Qualifications, so that all required units are explicitly stated in the core of each qualification. When RTOs select electives, they should carefully check for any pre-requisite requirements when structuring a course. A table showing pre-requisite requirements for all units is found in Appendix D. In determining how they will implement the training package, RTOs will select appropriate learning strategies, identify the sequence in which units of competence will be achieved and identify any pre-requisites. The evidence guides for each unit also identify other units that are closely linked and may be assessed concurrently. The recommended linkages are provided as a non-prescriptive guide to assessors. NEW APPRENTICESHIPS The term new apprenticeships incorporates both apprenticeships and traineeships. Trainees or apprentices may be employed full time or part time. Generally, they will undergo a combination of training and assessment at work and at a training institution, or undertake all their training in the workplace. Trainees and apprentices are employed by Vol 1 Page 8 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

29 Tourism Qualifications an enterprise under a training contract which sets out the training to be provided. Alternatively, the employer can be a group training company, which employs trainees and rotates them between a number of employers. Training can be provided at set times (such as one day a week), in negotiated blocks of time or through other arrangements agreed by the enterprise and the training organisation. This industry training package offers traineeships and apprenticeships at any qualification level. While the package does not preclude any of the qualifications being achieved via this pathway, it is unlikely that the industry will offer apprenticeships and traineeships at the higher levels of Diploma and Advanced Diploma in the foreseeable future. All Certificate II and III and IV level qualifications listed in this training framework would be appropriate for apprenticeships and traineeship delivery. A training and assessment pathway combining on and off-the-job components is defined by the industry as the most suitable pathway for those undertaking formal traineeships or apprenticeships. In cases, where training is provided on-the-job followed by assessment off-the-job, it may be appropriate for assessment to be supported by a portfolio of evidence which demonstrates workplace performance. Supporting evidence of competency from the employer would also be appropriate. Development of apprenticeships and traineeships should take account of the characteristics of the industries at local level. Estimation of the time taken to complete an apprenticeships or traineeship pathway to a qualification should be negotiated at State/Territory level and, more meaningfully, on a case by case basis. Local and enterprise consultation will ensure that apprenticeships and traineeships are linked to local industry needs, to particular job functions for which specific units can be chosen and to specified training and assessment pathways. Australian National Training Authority Vol 1 Page 9 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1

30 Tourism Qualifications INDIGENOUS CULTURE QUALIFICATION (CERT I) Vol 1 Page 10 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

31 Tourism Qualifications THT10102: CERTIFICATE I IN TOURISM (AUSTRALIAN INDIGENOUS CULTURE) Core Units THHCOR01B THHCOR02B THHCOR03B THTTCO01B THTFTG08B Work with colleagues & customers Work in a socially diverse environment Follow health, safety and security procedures Develop and update tourism industry knowledge Interpret aspects of local Australian indigenous culture Elective Units One (1) unit selected from the Tourism Training Package or any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Guidance on Selecting Electives for the Certificate I in Tourism (Australian Indigenous Culture) The Certificate I in Tourism (Australian Indigenous Culture) is designed to reflect the very specific role of an Australian Indigenous person or other individual approved of by local elders who shares aspects of his or her culture with visitors in an informal way. Examples of areas of the Tourism Training Package relevant to this qualification are as follows: Guiding Attractions and Theme Parks Sales/Office Operations Examples of other Training Packages relevant to this qualification are as follows: Museums Outdoor Recreation Entertainment Local Government Land Management A full list of all units in the Tourism and Hospitality Training Packages can be found in the Competency Standards section of this volume and in relevant Appendices. Examples of Elective Units relevant to specific job outcomes and tourism contexts at this level are as follows: Storyteller THHGCS01B Develop and update local knowledge Australian National Training Authority Vol 1 Page 11 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1

32 Tourism Qualifications CROSS-INDUSTRY TOURISM QUALIFICATIONS (CERT II - III) Vol 1 Page 12 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

33 Tourism Qualifications THT20502: CERTIFICATE II IN TOURISM (OPERATIONS) Core Units THHCOR01B THHCOR02B THHCOR03B THTTCO01B THHGCS01B Work with colleagues & customers Work in a socially diverse environment Follow health, safety and security procedures Develop and update tourism industry knowledge Develop and update local knowledge Elective Units Six (6) units with at least two (2) from one or more of the areas of the Tourism Training Package specified below: Sales/Office Operations Guiding Tour Operations Attractions and Theme Parks Wine Tourism Meetings and Events Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification. Guidance on Selecting Electives for the Certificate II in Tourism (Operations) The Certificate II in Tourism (Operations) is designed to reflect the role of individuals who work in a tourism context, who perform a range of mainly routine tasks and who work under direct supervision. This entry-level qualification is flexible and broadly-based and is designed to meet a broad range of industry needs. In some sectors of the industry, there are no job outcomes at Certificate II and Certificate III qualifications should be selected (eg. guiding, travel consultancy). The tourism context for this qualification will vary and this context must guide the selection of elective units. The types of enterprise to which this qualification may apply include any business that operates in a tourism context including: Tour Operators Attractions Visitor Information Centres Cruise Operators Museums Australian National Training Authority Vol 1 Page 13 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1

34 Tourism Qualifications Examples of other areas of the Tourism and Hospitality Training Packages relevant to this qualification are as follows: Food and Beverage Front Office Languages Merchandise Sales Computer Technology Technical and Maintenance Services Examples of other Training Packages relevant to this qualification are as follows: Food Processing (Wine Sector) Museums Outdoor Recreation Sport Entertainment Horticulture Film, TV, Radio and Multimedia Business Services Information Technology A full list of all units in the Tourism and Hospitality Training Packages can be found in the Competency Standards section of this volume and in relevant Appendices. Examples of Elective Units relevant to specific job outcomes and tourism contexts at this level are as follows: Office Assistant in a Small Tour Operation THHGGA01B Communicate on the telephone THHGGA02B Perform office procedures BSBCMN205A Use business technology BSBCMN213A Produce simple wordprocessed documents THTSOP06B Receive and process reservations THTSOP09B Process non-air documentation THHGFA01B Process financial transactions Receptionist/Office Assistant in a Professional Conference Organiser THHGGA01B Communicate on the telephone THHGGA02B Perform office procedures BSBCMN205A Use business technology BSBCMN213A Produce simple wordprocessed documents THHGFA01B Process financial transactions THTSOP15B Process and monitor event registrations THTFME03B Develop and update events industry knowledge THHGFA02B Maintain financial records Retail Sales Assistant in an Attraction THTFAT01B Provide on-site information and assistance THTFGT01B Work as a guide WRRS1B Sell products and services WRRS2B Advise on products and services WRRCS2B Apply point of sale handling procedures Vol 1 Page 14 Australian National Training Authority THH02 Hospitality Training Package & THT02 Tourism Training Package Version 2.1

35 Tourism Qualifications WRRLP2B THHGGA01B THHGGA02B Minimise theft Communicate on the telephone Perform office procedures Animal Attendant THTFAT01B Provide on-site information and assistance THTFAT10B Operate animal enclosure/exhibit THTFAT11B Provide general animal care THTFAT13B Provide customers with information on animals THTGTM01B Carry out general maintenance THHGHS02B Clean premises and equipment THHGGA01B Communicate on the telephone Meet and Greet Guide THTFTG01B Work as a guide THTFTG03B Develop and maintain the general knowledge required by guides THTFTG02B Offer arrival and departure assistance THHGCS02B Promote products and services to customers THHGGA01B Communicate on the telephone THHGFA01B Process financial transactions Museum Attendant CULMS205A Observe and report basic condition of collection CULMS207A Assist with the presentation of public activities and events CULMS203A Assist in maintaining public areas THTFAT01B Provide on-site information and assistance THTFAT07B Provide a site briefing or scripted commentary WRRS1B Sell products and services WRRS2B Advise on products and services WRRCS2B Apply point of sale handling procedures THHGFA01B Process financial transactions Australian National Training Authority Vol 1 Page 15 THH01 Hospitality Training Package & THT01 Tourism Training Package Version 2.1