WD Improves Productivity and Cuts Phone Costs with VoIP Communication

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "WD Improves Productivity and Cuts Phone Costs with VoIP Communication"

Transcription

1 Microsoft Office System Customer Solution Case Study WD Improves Productivity and Cuts Phone Costs with VoIP Communication Overview Country or Region: United States Industry: High-tech and electronics manufacturing Customer Profile Headquartered in Lake Forest, California, the 45,000 employees at Western Digital design, manufacture, and sell hard drives. In the 2007 fiscal year, the company earned $U.S.5.5 billion in revenue. Business Situation In 2007, the company began looking for ways to reduce phone costs and boost communication among employees with technologies like voice over IP and instant messaging. Solution WD deployed a unified communications solution built on Microsoft Office Communications Server 2007 and Microsoft Exchange Server Benefits Facilitates communication Increases mobility Accelerates productivity Reduces costs Office Communications Server 2007, with its voice and conferencing features, will certainly help us drive costs down. Tee Lay Kern, Senior Principal Engineer, Information Technology, WD Western Digital (WD), a leading hard drive manufacturer, employs more than 45,000 people in 38 offices around the world. Frequent travel and geographic distance make it challenging for employees to communicate and the sheer size of manufacturing facilities often make it difficult to locate people. To overcome these obstacles, WD relied on mobile phones and several third-party conferencing services, which resulted in substantial costs. To help reduce expenditures and boost communication, WD deployed a unified communications solution built on Microsoft Office Communications Server 2007 and Microsoft Exchange Server The new solution provides features such as voice over IP, instant messaging, and Web conferencing. Such capabilities help WD reduce costs, facilitate communication, increase mobility, and accelerate productivity.

2 Situation Founded in 1970, Western Digital (WD) designs, manufactures, and sells hard drives to leading systems manufacturers, resellers, and retailers. The company s products are marketed under both the Western Digital and WD brand names. Approximately 45,000 people work for the company from eight major global locations that include the corporate headquarters in Lake Forest, California. In fiscal 2007, the company earned U.S.$5.5 billion in revenue. As one of the lowest-cost manufacturers in the global hard drive industry, WD has continuously sought ways to improve efficiency and productivity and to reduce communication costs. For example, WD Malaysia spends a large sum annually on fixed-line and mobile telephone services, in addition to a voice bridge service for audio conferencing. A major portion of the telephone calls were made between employees in the United States and Asia. In addition, with many employees traveling, some found it easier to call a person s mobile phone rather than guess which location they were at. And the sheer size of facilities made it challenging to locate people, so employees often used their mobile phones to make contact. Employees also used to communicate, but only had access to instant messaging on their mobile phones. Without an enterprise instant messaging solution, many employees used free instant messaging services like MSN Messenger. Some employees also used Web telephony services like Skype to make voice over IP (VoIP) calls. The company did not support the free communication methods for several reasons. Not only did they lack administrative controls, but because the free services were not used by all employees, people wasted time determining which method of communication should be used , IM, standard phone, mobile phone, or Skype. And perhaps more importantly, Services like Skype were not allowed because they took up too much Internet bandwidth, explains Tee Lay Kern, Senior Principal Engineer, Information Technology at WD. WD realized it needed a solution that could reduce telephony costs, boost communication among employees, and deliver services employees wanted like IM and VoIP while also providing for greater levels of administrative control. In early 2007, the information technology (IT) department at WD Malaysia was tasked with selecting and implementing technologies that could meet these goals. Solution Soon after it began to evaluate offerings, WD learned about Microsoft Office Communications Server 2007 and Microsoft Exchange Server Office Communications Server 2007 provides an integrated suite of unified communications technologies that include instant messaging, VoIP telephony, on-premise Web conferencing, and presence. Presence gives employees immediate insight into their coworkers availability through a color-coded icon that appears in all Microsoft Office applications, including Microsoft Office Communicator 2007 the client application for Office Communications Server The icon s color indicates people s availability status. Additional information about the person displays in the Office Communicator 2007 window, such as the person s contact information and preferred method of contact whether IM, , or phone. The integrated VoIP telephony functionality works with existing Private Branch Exchange (PBX) systems so that users can make, receive, and manage phone calls from their computers using Office Communicator 2007, or from their existing PBX phones.

3 The fact that Office Communications Server 2007 only requires a media gateway to communicate with our legacy PBX system has made it very easy for us to introduce VoIP into the organization. Tee Lay Kern, Senior Principal Engineer, Information Technology, WD Exchange Server 2007 provides unified messaging by delivering and voice mail to users inboxes. Users can manage that information from familiar clients like the Microsoft Office Outlook 2007 messaging and collaboration client, or from mobile devices and ordinary telephones. By deploying both Office Communications Server 2007 and Exchange Server 2007, users would be able to move seamlessly between , IM, VoIP phone calls, and multiparty audio, video, or Web conferencing. Impressed by the capabilities of the products, WD decided to deploy Office Communications Server 2007 and Exchange Server 2007 to 500 employees at the WD Malaysia office in Petaling Jaya. In addition, the company would deploy Web conferencing and instant messaging supported by Office Communications Server to another 2,400 employees at the WD Malaysia facilities in Penang, Johor, and Kuching. In March 2007, the company engaged Microsoft Certified Partner VADS Berhad to help. A team of engineers from VADS Berhad and WD deployed Office Communications Server 2007 and Exchange Server 2007 on HP DL380 server computers. To facilitate communication between the company s existing PBX system and Office Communications Server 2007, the team deployed a Dialogic DMG2030DTI Media Gateway. Dialogic offers a range of enterprise-class media gateway products to support Microsoft unified communications solutions. Dialogic media gateways are designed for simplicity, PBX interoperability, and price performance and they are backed by a worldwide distribution and support organization. The fact that Office Communications Server 2007 only requires a media gateway to communicate with our legacy PBX system has made it very easy for us to introduce VoIP into the organization, Tee notes. We didn t need to replace the PBX system, which would have been very costly about $295 per extension. Initially, WD Malaysia deployed the new solution to 80 people who accessed it from their desktops using Office Communicator 2007 or from mobile phones, such as the Palm Treo smartphone, using Microsoft Office Communicator Mobile. Palm Treo smartphones deliver rich, intuitive, and seamless communication capabilities that enhance productivity and collaboration by streamlining how people communicate. Palm Treo smartphones connect directly with Exchange Server 2007 to deliver access to wireless voice, , the Web, and Microsoft Office Mobile applications while minimizing total cost of ownership. The 80 employees also selected a VoIP device to make and receive phone calls from their desktop and portable computers. Commenting on the amount of choice employees had in selecting a device, Tee notes, Office Communications Server 2007 allows us to use telecommunication equipment from different manufacturers in our facilities. We don t have to be tied down to a particular manufacturer because of proprietary restrictions. WD Malaysia will continue to deploy Office Communications Server 2007 to the remaining 2,920 employees at its Malaysian facility by the end The company will then consider deploying the solution to its facilities in the United States and Thailand. Benefits After its initial deployment of Office Communications Server 2007 and Exchange Server 2007, WD has found that the solution facilitates communication, increases mobility, accelerates productivity, and reduces costs.

4 Office Communications Server 2007 will transform the way we communicate. Employees will be able to call any Western Digital facility in the world and it will be just like calling an extension in the same factory. Tee Lay Kern, Senior Principal Engineer, Information Technology, WD Facilitates Communication In the past, employees often found it challenging to contact each other. Today, employees can quickly determine the availability of another user through presence, and get in touch with them using the preferred method of contact. As long as the user is logged into the system, we can communicate by instant messaging or a voice call through Office Communicator 2007, says Tee. WD employees previously conducted phone conferences using a third-party service. However, Office Communication Server 2007 provides for multiparty phone conferences and multimedia Web conferences that are hosted internally. In addition, system users can participate in desktop video conferences. As a result, employees can communicate more effectively, and the company can minimize third-party conferencing costs. Office Communicator 2007 can potentially replace much of the communication that currently goes through the voice bridge service, notes Tee. Increases Mobility Office Communications Server 2007 provides a virtual office environment that employees can take with them wherever they travel. Once users have logged into the system, they can gain access to all Office Communicator 2007 features, including presence, instant messaging, Web conferencing, and VoIP telephony. For example, when employees who usually work at a facility in Malaysia travel to a factory in Bangkok, they can still receive all the calls made to their regular extensions; Office Communications Server 2007 simply routes the calls to the system or mobile device that they log in from. With Office Communications Server 2007, we are no longer confined to a certain location, explains Tee. Our office has become virtual. This is a more efficient way of working. People can be contacted regardless of where they are, and colleagues don t have to guess where people are or how best to contact them. There s no looking back for us, continues Tee. Office Communications Server 2007 will transform the way we communicate. Employees will be able to call any WD facility in the world and it will be just like calling an extension in the same factory. Accelerates Productivity In the past, employees had to use disparate systems to manage voice mail, , and phone conferences. In addition, employees used unsupported applications such as MSN Messenger and Skype or relied on their mobile phones to IM. Today, employees can use the new unified solution to manage all their digital communications. The key benefit of Office Communications Server 2007 is that it makes communication seamless for our employees, says Tee With Office Communications Server 2007, all of the tools that you need to communicate are accessible from any Microsoft Office application. For example, if you want to schedule a meeting, just open your calendar. To make a call, just click a person s presence icon. To schedule a conference call or Web conference, just click the toolbar. At the end of the day, the level of integration among Microsoft applications makes the system very user-friendly. That translates into improved productivity and accelerated collaboration and decision making. Reduces Costs The new solution gives WD greater control over its digital communications, and this results in reduced costs. For example, WD spends a large sum of money each year on its mobile phone bill. However, once WD Malaysia deploys Office Communications

5 Server 2007 to all its employees, the company expects to cut its mobile phone bill by at least 30 percent. We have many users who rely on mobile phones, and they often make international calls, Tee says. Now with Office Communicator 2007, they have another, more cost-effective, option. As long as you can get WiFi or Internet access, you can make and receive calls with your computer or mobile device. Office Communications Server 2007 will also reduce the company s reliance on external conferencing services. When the solution is fully deployed, WD Malaysia expects to cut its annual voice bridge service charges by 50 percent to 60 percent over time. Another area that WD expects to realize cost savings is in its small office telephony costs. Not only can the company save money by using VoIP telephony rather than the Public Switched Telephone Network (PSTN), but the administrators can also rapidly setup the system themselves. If we are setting up a sales office with four to five staff, there s no justification for a key telephone system, says Tee. Instead, we can deploy Office Communications Server 2007 in a day or two, compared with a key telephone system, which may take two to three weeks. The potential cost savings from the new unified communications solution will help WD strengthen its position as one of the world s lowest-cost hard drive manufacturers. WD is a very cost-conscious company, concludes Tee. Office Communications Server 2007, with its voice and conferencing features, will certainly help us drive costs down.

6 For More Information For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) In Canada, call the Microsoft Canada Information Centre at (877) Customers who are deaf or hard-ofhearing can reach Microsoft text telephone (TTY/TDD) services at (800) in the United States or (905) in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: Microsoft Office System The Microsoft Office system is the business world s chosen environment for information work, providing the programs, servers, and services that help you succeed by transforming information into impact. For more information about the Microsoft Office system, go to: For more information about VADS Berhad products and services, call (603) or visit the Web site at: For more information about Western Digital products and services, call (949) or visit the Web site at: Software and Services Microsoft Office Microsoft Office Communications Server 2007 Microsoft Office Communicator 2007 Microsoft Office Communicator Mobile Microsoft Office Outlook 2007 Microsoft Server Product Portfolio Microsoft Exchange Server 2007 Hardware Dialogic DMG2030DTI Media Gateway Palm Treo smartphones HP DL380 server computers This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published October 2007

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Microsoft Office System Customer Solution Case Study Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Overview Country or Region: Switzerland Industry: Nonprofit Customer

More information

Institute Cuts Costs, Boosts Efficiency with Exchange Server Unified Messaging

Institute Cuts Costs, Boosts Efficiency with Exchange Server Unified Messaging Microsoft Exchange Server 2007 Customer Solution Case Study Institute Cuts Costs, Boosts Efficiency with Exchange Server Unified Messaging Overview Country or Region: United States Industry: Education

More information

Energy Company Reduces Costs by Upgrading Communications Solution

Energy Company Reduces Costs by Upgrading Communications Solution Microsoft Lync Server 2010 Customer Solution Case Study Energy Company Reduces Costs by Upgrading Communications Solution Overview Country or Region: Indonesia Industry: Energy Customer Profile MedcoEnergi

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

Unified Communications Partner Helps Telecom Partner to Expand Revenue Streams

Unified Communications Partner Helps Telecom Partner to Expand Revenue Streams Microsoft Office System Partner Solution Case Study Unified Communications Partner Helps Telecom Partner to Expand Revenue Streams Overview Country or Region: United States Industry: Professional services

More information

Unified Communications Powers Global Collaboration at Energy Trading Company

Unified Communications Powers Global Collaboration at Energy Trading Company Microsoft Lync Server 2010 Customer Solution Case Study Unified Communications Powers Global Collaboration at Energy Trading Company Overview Country or Region: United Kingdom Industry: Oil and gas Customer

More information

Unified Communications Solution Helps Network Solutions Provider Collaborate Globally

Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Microsoft Office System Customer Solution Case Study Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Overview Country or Region: United States Industry: Telecommunications

More information

Visual Communications Company Delivers Scalable Solution for Unified Communications

Visual Communications Company Delivers Scalable Solution for Unified Communications Partner Solution White Paper Visual Communications Company Delivers Scalable Solution for Unified Communications Overview Country or Region: United States Industry: Information technology Partner Profile

More information

Choosing a Microsoft Web Conferencing Solution. Published: August 2007 For the latest information, please see http://www.microsoft.

Choosing a Microsoft Web Conferencing Solution. Published: August 2007 For the latest information, please see http://www.microsoft. Choosing a Microsoft Web Conferencing Solution Published: August 2007 For the latest information, please see http://www.microsoft.com/uc/ Introduction In today s global economy, companies need to communicate

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging

Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging Microsoft Office 365 Customer Solution Case Study Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging Overview Country or Region: United States Industry: Professional

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution

Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit

More information

Lync 2013 Customer Solution Case Study

Lync 2013 Customer Solution Case Study Lync 2013 Customer Solution Case Study Fitness Giant Upgrades Conferencing Solution to Improve Communications and Collaboration Overview Country or Region: United States Industry: Health Customer Profile

More information

Axxess. Converged Communications Platform

Axxess. Converged Communications Platform Axxess Converged Communications Platform 2006 Connecting Business and Technology Businesses are constantly searching for better ways to help them overcome the difficult challenges they face in meeting

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate Introducing the Logicalis Communication and Collaboration Transformation Journey The business world isn t just changing it s accelerating. Things are moving faster than ever before on an unprecedented

More information

Global Consumer Goods Manufacturer Gains Value from Enterprise Resource Planning

Global Consumer Goods Manufacturer Gains Value from Enterprise Resource Planning Microsoft SQL Server Customer Solution Case Study Global Consumer Goods Manufacturer Gains Value from Enterprise Resource Planning Overview Country or Region: United States Industry: Consumer goods manufacturing

More information

Telecom Firm Cuts Costs, Speeds Provisioning, by Using Desktop Virtualization

Telecom Firm Cuts Costs, Speeds Provisioning, by Using Desktop Virtualization Microsoft Virtualization: Data Center to Desktop Customer Solution Case Study Telecom Firm Cuts Costs, Speeds Provisioning, by Using Desktop Virtualization Overview Country or Region: Italy Industry: Telecommunications

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

Mitel MiCollab Client

Mitel MiCollab Client Mitel MiCollab Client Making In the Moment Communications More Dynamic In today s fast-paced, competitive world of business how can employees work together efficiently & effectively to help drive the success

More information

Retailer Improves Collaboration and Gains Licensing Flexibility with Office 365

Retailer Improves Collaboration and Gains Licensing Flexibility with Office 365 Microsoft Office 365 Customer Solution Case Study Retailer Improves Collaboration and Gains Licensing Flexibility with Office 365 Overview Country or Region: France Industry: Retail Customer Profile L'Occitane

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM Business Challenges Today Ever-changing complex business needs Teams that are not in the same physical location Telecommuting and mobile staff The need

More information

Manufacturer Adopts Cloud Solution to Reduce Costs by 40 Percent

Manufacturer Adopts Cloud Solution to Reduce  Costs by 40 Percent Microsoft Office 365 Customer Solution Case Study Manufacturer Adopts Cloud Solution to Reduce Email Costs by 40 Percent Overview Country or Region: United States Industry: Manufacturing Customer Profile

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Shipper Switches from IBM Lotus Notes to Microsoft Solution, Improves Productivity

Shipper Switches from IBM Lotus Notes to Microsoft Solution, Improves Productivity Microsoft Office System Customer Solution Case Study Shipper Switches from IBM Lotus Notes to Microsoft Solution, Improves Productivity Overview Country or Region: United States Industry: Transportation

More information

State Government Moves to Hosted Solution to Improve Cross-Agency Collaboration

State Government Moves to Hosted Solution to Improve Cross-Agency Collaboration Microsoft Office 365 Customer Solution Case Study State Government Moves to Hosted Solution to Improve Cross-Agency Collaboration Overview Country or Region: United States Industry: Government Customer

More information

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation This year By 2013. which is more than the a third world s of the mobile world s worker workforce

More information

Mitel Mobility Solutions

Mitel Mobility Solutions Mitel Mobility Solutions Freedom is A Single Cloud-Ready Software Stream An In-Office Experience Anywhere Freedom From Walled Garden Architectures Freedom of Commercial Offerings slide 2 Freedom Architecture

More information

Lync Mobile Client Features

Lync Mobile Client Features Lync Mobile Client Features Contents Lync Mobile Client Features... 1 General Features... 1 Instant Messaging... 2 Contacts and Contact Groups Support... 3 Conferencing Support... 4 Telephony Support...

More information

Banking Corporation Provides Unified Communications with Cloud-Based Services

Banking Corporation Provides Unified Communications with Cloud-Based Services Microsoft Office 365 Customer Solution Case Study Banking Corporation Provides Unified Communications with Cloud-Based Services Overview Country or Region: United States Industry: Financial Customer Profile

More information

HP Unified Communications Solutions

HP Unified Communications Solutions HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

More information

MITEL MiVOICE FOR LYNC

MITEL MiVOICE FOR LYNC BROCHURE MITEL MiVOICE FOR LYNC ENTERPRISE-CLASS VOICE MADE EASY FOR MICROSOFT LYNC ENVIRONMENTS Whatever platform you ve chosen for your general unified communications (UC) client, effective voice communication

More information

Collaboration Solution Helps Law Firm Bolster Relationships, Streamline Processes

Collaboration Solution Helps Law Firm Bolster Relationships, Streamline Processes Microsoft Office System Customer Solution Case Study Collaboration Solution Helps Law Firm Bolster Relationships, Streamline Processes Overview Country or Region: United States Industry: Professional Services

More information

Mitel MiCollab Client

Mitel MiCollab Client Mitel MiCollab Client Revolutionize communication and collaboration with colleagues, customers, and business partners Mitel MiCollab Client provides a single access point for all your business communication

More information

Architectural Firm Simplifies Processes and Cuts Costs with Unified Messaging

Architectural Firm Simplifies Processes and Cuts Costs with Unified Messaging Microsoft Exchange Server 2007 Customer Solution Case Study Architectural Firm Simplifies Processes and Cuts Costs with Unified Messaging Overview Country or Region: United States Industry: Architecture,

More information

PACIFIC CITY BANK CASE STUDY. Unified communications helps community bank focus on personalized service

PACIFIC CITY BANK CASE STUDY. Unified communications helps community bank focus on personalized service PACIFIC CITY BANK CASE STUDY Unified communications helps community bank focus on personalized service PACIFIC CITY BANK CASE STUDY COMPANY Pacific City Bank, a commercial bank with seven branches, headquartered

More information

Unified Communications In the Manufacturing Industry

Unified Communications In the Manufacturing Industry Unified Communications In the Manufacturing Industry Agenda Trends and Challenges in Manufacturing Microsoft s Unified Communications Solution Vision Unified Communications Solutions for Manufacturing

More information

Museum Avoids 92 Percent of Operating Costs for Messaging, Communications Service

Museum Avoids 92 Percent of Operating Costs for Messaging, Communications Service Customer Solution Case Study Museum Avoids 92 Percent of Operating Costs for Messaging, Communications Service Overview Country or Region: United States Industry: Nonprofit Customer Profile The Wildlife

More information

High-Tech Manufacturer Boosts Productivity by 20 Percent, Achieves ROI in Six Months

High-Tech Manufacturer Boosts Productivity by 20 Percent, Achieves ROI in Six Months Microsoft Dynamics Customer Solution Case Study High-Tech Manufacturer Boosts Productivity by 20 Percent, Achieves ROI in Six Months Overview Country or Region: United States Industry: Manufacturing High-tech

More information

Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services

Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services Microsoft Online Services Customer Solution Case Study Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services Overview Country or Region: United States Industry: Professional

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 There are many Session Initiation Protocol (SIP) phones on the market manufactured by IP PBX vendors and third parties. Selecting

More information

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking

HP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking HP Microsoft Unified Communications & Collaborations Francisco Martinez UC Architect Microsoft Alfredo Alvarez Solutions Architect HP Networking 2011Hewlett-Packard Development Company, L.P. The information

More information

Specialty Foods Retailer Simplifies Collaboration with Switch to Office 365

Specialty Foods Retailer Simplifies Collaboration with Switch to Office 365 Microsoft Customer Solution Customer Solution Case Study Specialty Foods Retailer Simplifies Collaboration with Switch to Office 365 Overview Country or Region: United States Industry: Retail Customer

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

Law Firm Automates Complex Workflows, Streamlining Processes and Development

Law Firm Automates Complex Workflows, Streamlining Processes and Development Microsoft Office System Customer Solution Case Study Law Firm Automates Complex Workflows, Streamlining Processes and Development Overview Country or Region: United States Industry: Professional services

More information

Options for Migrating to Lync Online

Options for Migrating to Lync Online Options for Migrating to Lync Online Most Office 365 plans will include the option to license users for Lync Online. Lync Online allows users to collaborate, share documents, desktops, and other content,

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions Alcatel-Lucent and IBM For Unified Communications and Collaboration Solutions Constant innovation has become a prerequisite for success in today s competitive business environment. A key enabler of that

More information

The Future of Business Collaboration. Delivered.

The Future of Business Collaboration. Delivered. Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified.

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified. Lukas Keller Unified Communications Business Lead Microsoft Western Europe Early Customer Adoption Partners Ready A growing ecosystem Performance of Hardware Broadband, Mobility, Form Factors Digitization

More information

Wiley Publishing, Inc.

Wiley Publishing, Inc. by Tony Bradle Foreword by Eric Swift General Manager, Unified Communications, Microsoft Corporation WILEY Wiley Publishing, Inc. Table of Contents O O O O O» @ O O O «O #» O O * O O O O O O O O O 0 O»

More information

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Cost Reduction with a Unified Communications Solution Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Agenda The Economics of Software-Powered Communications Forrester Consulting

More information

Implementing Live Meeting with Microsoft Office Communications Server 2007

Implementing Live Meeting with Microsoft Office Communications Server 2007 Implementing Live Meeting with Microsoft Office Communications Server 2007 Product Group - Enterprise Dell White Paper By Ananda Sankaran Farrukh Noman April 2008 Contents Introduction... 3 Microsoft Office

More information

Subaru Canada. Simplified deployment and tight-knit integration with Lync presence capabilities wins over automotive distributor.

Subaru Canada. Simplified deployment and tight-knit integration with Lync presence capabilities wins over automotive distributor. Subaru Canada Simplified deployment and tight-knit integration with Lync presence capabilities wins over automotive distributor Subaru Canada Subaru Canada is responsible for the nation-wide distribution

More information

Humanitarian Group Expects to Save 20 Percent in Overall Costs with Hosted Services

Humanitarian Group Expects to Save 20 Percent in Overall Costs with Hosted Services Microsoft Online Services Customer Solution Case Study Humanitarian Group Expects to Save 20 Percent in Overall Costs with Hosted Services Overview Country or Region: Sweden Industry: Nonprofit organizations

More information

Australian Bank Improves File Services and Software Deployment for its Branch Offices

Australian Bank Improves File Services and Software Deployment for its Branch Offices Australian Bank Improves File Services and Software Deployment for its Branch Offices Overview Country or Region: Australia Industry: Financial services Banking Customer Profile Based in Melbourne, National

More information

Hosting Provider Gains Advantage with Hybrid Cloud Flexibility, Self-Service Portal

Hosting Provider Gains Advantage with Hybrid Cloud Flexibility, Self-Service Portal Hosting Provider Gains Advantage with Hybrid Cloud Flexibility, Self-Service Portal Overview Country or Region: France Industry: Hosting Customer Profile ikoula hosts more than 40,000 websites for 5,000

More information

UC Desktop Suite. NEC Corporation of America www.necam.com

UC Desktop Suite. NEC Corporation of America www.necam.com UC Desktop Suite NEC Corporation of America www.necam.com UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization

More information

UC Desktop Suite. NEC Corporation of America

UC Desktop Suite. NEC Corporation of America UC Desktop Suite NEC Corporation of America www.necam.com UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization

More information

The Avaya Aura Platform Bringing the Era of Engagement to today s enterprise

The Avaya Aura Platform Bringing the Era of Engagement to today s enterprise The Avaya Aura Platform delivers a different approach to engaged communications, transforming traditional, singlepurpose solutions for voice, video, e-mail and instant messaging into a true multimedia,

More information

Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools

Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools Microsoft Office 365 Customer Solution Case Study Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools Overview Country or Region: Australia Industry: Other services

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

AudioCodes One Voice for Skype for Business

AudioCodes One Voice for Skype for Business AudioCodes One Voice for Skype for Business AudioCodes One Voice for Skype for Business One source for all voice network elements One expert team for voice professional services One point of contact for

More information

ComUnity. Move your organization s telephony from servers to service

ComUnity. Move your organization s telephony from servers to service ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

Collaboration solutions for midsized businesses Buyer s guide

Collaboration solutions for midsized businesses Buyer s guide Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources

More information

MITEL BUSINESS COMMUNICATIONS SOLUTIONS

MITEL BUSINESS COMMUNICATIONS SOLUTIONS BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing

More information

Microsoft Lync 2013. Work from Anywhere

Microsoft Lync 2013. Work from Anywhere Microsoft Lync 2013 Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations technology investments,

More information

Case Study. Accenture. Solution Overview. Accenture Makes Strategic Choice for Integrated Messaging and Collaboration. Situation

Case Study. Accenture. Solution Overview. Accenture Makes Strategic Choice for Integrated Messaging and Collaboration. Situation Click Here to Install Silverlight United States Change All Microsoft Sites C ase Studies Browse Case Studies By: Product Indus try C ountry/region O rganization Name Partner Name Case Study Accenture Accenture

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Setting Up a One-Click Meeting

Setting Up a One-Click Meeting Chapter 10 10 Setting Up a One-Click Meeting If you want to... get an overview of starting a One-Click Meeting from your WebEx service Web site specify settings for your One-Click Meeting install WebEx

More information

The Cisco Smart Business Communications System

The Cisco Smart Business Communications System The Cisco Smart Business Communications System Connect Your Employees to Suppliers and Customers, and Your Business to the World. For a small business like yours to communicate effectively with suppliers

More information

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems

More information

Postal Agency Reduces Costs by 20 Percent with Automated Deployments and Private Cloud

Postal Agency Reduces Costs by 20 Percent with Automated Deployments and Private Cloud Microsoft System Center 2012 Customer Solution Case Study Postal Agency Reduces Costs by 20 Percent with Automated Deployments and Private Cloud Overview Country or Region: United Kingdom Industry: Government

More information

Consultancy Integrates Business Management Technology and Boosts Government Sales

Consultancy Integrates Business Management Technology and Boosts Government Sales Microsoft Dynamics Customer Solution Case Study Consultancy Integrates Business Management Technology and Boosts Government Sales Overview Country or Region: United States Industry: Professional Services

More information

administrative system with Microsoft Active Directory directory service.

administrative system with Microsoft Active Directory directory service. Microsoft Windows Server SystemTM Customer Solution Case study Faster Access to Identity Data and Self-Service Administration Reduces Costs and Improves Productivity The Microsoft solution implemented

More information

Enterprise Solutions with REAL PURPOSE. Working together, we can achieve extraordinary things

Enterprise Solutions with REAL PURPOSE. Working together, we can achieve extraordinary things Enterprise Solutions with REAL PURPOSE Working together, we can achieve extraordinary things Solutel Service company that provides your business technology expertise as solutions. Services Reduce costs!.

More information

Solutions Brief for Financial Institutions A Solutions Brief By Shoretel

Solutions Brief for Financial Institutions A Solutions Brief By Shoretel Solutions Brief for Financial Institutions A Solutions Brief By Shoretel S O L U T I O N S B R I E F S SOLUTIONS BRIEF FOR FINANCIAL INSTITUTIONS For financial institutions, change is constant increasing

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

ZervicePoint Provides Automated, End-to-End Provisioning of Accounts, Services, and Material

ZervicePoint Provides Automated, End-to-End Provisioning of Accounts, Services, and Material ZervicePoint Provides Automated, End-to-End Provisioning of Accounts, Services, and Material Overview Partner Description Zipper by Enfo is an IT solutions provider and Microsoft Gold Certified Partner

More information

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM Saves You Money Switchvox comes standard with more features and is more affordable than proprietary systems that have fewer features!

More information

Successful Partnership Breeds New Opportunities in the Mobile Market

Successful Partnership Breeds New Opportunities in the Mobile Market Windows Mobile Customer Solution Case Study Successful Partnership Breeds New Opportunities in the Mobile Market Overview Country or Region: Australia Industry: Software development Customer Profile Anthem

More information

SC PRIVATE LETTER RULING #14-4

SC PRIVATE LETTER RULING #14-4 State of South Carolina Department of Revenue 300A Outlet Pointe Blvd., Columbia, South Carolina 29210 P. O. Box 12265, Columbia, South Carolina 29211 Website Address: http://www.sctax.org SC PRIVATE LETTER

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

Software-Powered Communications: Laying the Foundation for the Next Phase of the Digital Technology Revolution By Todd Campbell

Software-Powered Communications: Laying the Foundation for the Next Phase of the Digital Technology Revolution By Todd Campbell UC Launch White Paper November 20, 2007 Software-Powered Communications: Laying the Foundation for the Next Phase of the Digital Technology Revolution By Todd Campbell During the last 30 years, dramatic

More information