Mobile Banking App. Available on iphone or Android phones. Mobile Banking Enrollment and Ac4va4on

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1 Mobile Banking App Available on iphone or Android phones.

2 Frequently Asked QuesAons How much does this service cost? There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more informa4on. Is it secure? Yes, the mobile banking service u4lizes best prac4ces from online banking, such as HTTPS, 128- bit SSL encryp4on, or password access and applica4on 4me- out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addi4on, no account data is ever stored on your mobile device. And in the event your mobile device is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us. Which wireless carriers are supported? We support all the popular US wireless phone carriers, including AT&T, Sprint, T- Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web op4on, or check back later, as new carriers will be added over 4me. Do I need a text message or data plan on my phone? Yes, a text messaging and/or data plan is typically needed for your phone, as data usage can become expensive without them. Please check with your wireless carrier for more informa4on. I m not enrolled for online banking. Can I sall use this? You must first enable your bank account(s) for online banking before using mobile. What is acavaaon? Ac4va4on is a one- 4me process that helps ensure your security. An ac4va4on code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mobile banking if you don't use challenge ques4on(s) for online banking. If you use challenge ques4ons for online banking, you can enroll for mobile banking directly from your mobile device without an ac4va4on code. We recommend you print your ac4va4on code and installa4on instruc4ons for easy reference during installa4on. hfps://mbanking.firstdata.com/res/pbnnc/en/enrollment/faq.html?expand=true

3 First step: login to online banking and ac4vate mobile

4 Star4ng with mobile banking Start at Log in with your Access ID and passcode. To enroll in mobile banking, you must first be enrolled and ac4vated in desktop online banking. If you are logging in for the first 4me since March 15, 2013, your informa4on has changed: Your Access ID is the same as your old Login ID, entered as all lowercase le^ers (numbers and special characters such as symbols or punctua4on are unchanged.) You ve been assigned a temporary passcode. This passcode is your new Access ID followed by the last 4 digits of your Social Security or Tax ID number.

5 Star4ng with mobile banking Aaer a first- 4me login, you ll be prompted to change your passcode. First enter your temporary passcode that you used to login, then create the new passcode. NEW PASSCODES: Must be at least 8 characters long Must contain: 1 number 1 lowercase le^er 1 capital le^er 1 special character (such as a symbol or punctua4on) Cannot be the same as your Access ID What s a special character? Special characters are symbols or punctuaaon # $ % & * ;! +.,

6 Star4ng with mobile banking Choose security quesaons that are easy for you to remember but hard for others to guess. Security quesaon answers are case sensiave.

7 Star4ng with mobile banking Once you are logged in to Online Banking, go to the User Services menu and click Mobile Enrollment

8 Star4ng with mobile banking If prompted, click allow pop- ups for this site.

9 Star4ng with mobile banking FIRST STEP: Add your mobile device Enter your mobile service carrier and mobile number.

10 Star4ng with mobile banking (828) Your Carrier [Edit] Confirm your correct number and carrier Select Mobile Banking and click Con4nue

11 Star4ng with mobile banking Make a note of this acavaaon code or print this page. (828) Your Carrier This is an example code, your code will be different! You ll need it to complete the ac4va4on on your mobile device. (828)

12 iphone and Android Mobile Apps You ll receive a text message with a link to the Peoples Bank mobile banking website. Tap that link to open your mobile browser. Note: this is a courtesy text. If your phone doesn t receive texts, simply go to mobile.therealpeoplesbank.com from your mobile browser. Tap the link to download the Peoples Bank Mobile ApplicaAon

13 iphone and Android Mobile Apps Select to install the app to your mobile device. (The Real Peoples Bank Mobile app is currently only available for ios and Android devices.)

14 iphone and Android Mobile Apps Open the app and enter the acavaaon code you received online. This is an example code, your code will be different! (828) Your Carrier Remember the ac4va4on code you got online? Enter it and the phone number you used for enrollment.

15 iphone and Android Mobile Apps Enter the same Access ID and Passcode you use for your desktop online banking

16 iphone and Android Mobile Apps Use the app to check balances, transfer funds, pay bills and find locaaons.

17 Telephone support for online banking is available 24 hours a day. Call When calling aoer hours, select opaon #1. AddiAonal informaaon and frequently asked quesaons are online. Log in to online banking on your computer, click User Services and Mobile Enrollment, or go to: hfps://mbanking.firstdata.com/res/pbnnc/en/enrollment/faq.html?expand=true