MDM User Guide June 2012

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1 June 2012 Sy mantec Corporation, 2012 Page 1

2 Purpose of Document This document provides a guide for users of App Center to set up and use Mobile Device Management (MDM) capabilities. MDM allows the App Center administrator to make use of the operating system on your device to perform certain functions, such as setting password policies, locking your device, restricting certain capabilities of your device or wiping your device if it is lost or stolen. Devices Supported App Center MDM supports both ios (Apple) and Android MDM. You will need to be running the following operating systems on your device: ios v4.3 or greater (excluding 6.0) Android v2.2 or greater Blackberry v6-7 The process is slightly different depending on which type of device you are using. Page 2 Sy mantec Corporation, 2012

3 Installing App Center on ios You will receive a link in an from your App Center administrator. Make sure you click on the link from your mobile device. You will then be taken to the following installation screen: Click on the Install App Center button. When asked to confirm, click Install : Page 3 Sy mantec Corporation, 2012

4 The App Center app will then be downloaded and installed on your device. Once fully downloaded, click on the App Center icon: <Note: the icon may be customized for your organization look out for your company logo> When launched you may be asked if the App Center can send you push notifications. If so, click Allow. You ll then be taken to the Login screen. If your administrator has provided you with a Username and Password, enter those and click Login. If not, you will be asked to pick a Username and Password: Enter your credentials and click Login. After you have logged in for the first time, App Center will show a warning informing you that you will be allowing the App Center administrator to access the MDM capabilities on your device. Click Accept. Page 4 Sy mantec Corporation, 2012

5 This will then take you to the Install Profile screen: Click Install. You will see another warning, this time from ios, regarding the MDM capabilities being enabled. Click Install again. You will then be asked to enter a passcode. This is the regular passcode for your device (assuming that you have one set up) that you use when the device is booted up or locked and is required by ios any time that you are changing the device settings. Enter the passcode. A number of status messages related to keys and certificates will appear during the profile installation process. Don t worry about these it s normal. Page 5 Sy mantec Corporation, 2012

6 Once the profile has been successfully installed, you will see the following screen: Click Done. You may be asked to update your device password based on the password policy set by your administrator. If so, update your password accordingly. That s it you are now good to go! Page 6 Sy mantec Corporation, 2012

7 Installing App Center on Android You will receive a link in an from your App Center administrator. Make sure you click on the link from your mobile device. If you have not used App Center before, you will be asked to create a Username and Password: You will then be taken to the following download screen: Page 7 Sy mantec Corporation, 2012

8 Click Download App Center. You ll be notified that the download has started and to look for a file including AppCenter.apk in your downloads folder. Make sure that you have non-marketplace apps allowed in your Settings. Go to the Downloads folder (e.g. for an Android phone, swipe down from the top of your device s screen) and click on the AppCenter.apk file to download and install the App Center. You will be asked if you want to install the application and allow it to do a number of things: Page 8 Sy mantec Corporation, 2012

9 Click Install. After the installation is complete, click Open : If you have not already logged in, this will take you to the App Center login screen. If your administrator has provided you with a Username and Password, enter those and click Continue. If not, you will be asked to pick a Username and Password: Page 9 Sy mantec Corporation, 2012

10 After you have logged in for the first time, App Center will show a warning informing you that you will be activating the device administrator, i.e. allowing the App Center administrator to access the MDM capabilities on your device. Click Continue (or Accept ). You will then be asked to confirm that you are activating a device administrator on your device. Click Continue. This will take you to a screen with a list of the MDM functions that will be enabled. Click Activate. Page 10 Sy mantec Corporation, 2012

11 You may be asked to update your device password based on the password policy set by your administrator. If so, update your password accordingly. Click Continue. That s it you are now good to go! Support If you have any questions, comments or suggestions, please Page 11 Sy mantec Corporation, 2012

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