Community Banks of Colorado Mobile Banking Frequently Asked Questions Page Topic

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From this document you will learn the answers to the following questions:

  • What type of message will a person receiving payment receive?

  • What would you do if you were to confirm a payment?

  • What is the name of the online banking app that Cobnks is a part of?

Transcription

1 1 Community Banks of Colorado Mobile Banking Frequently Asked Questions Page Topic 2 How do I install the Cobnks app? 2 How do I log in to the Cobnks app? 3 How do I view Account Balances? 4 How do I view Transactions? 5 How do I transfer money from one account to another? 6 How do I pay bills? 7 How do I change or cancel a payment? 7 How do I locate the nearest banking center? 8 What is Popmoney? 8 How do I pay someone with Popmoney? 11 How do I view/deposit incoming payments with Pomoney? 12 How do I view recent activity with Popmoney? 13 How do I use Text Messaging Service? 15 How do I use my mobile browser?

2 2 Install Community Banks of Colorado Mobile Banking App On your mobile device, use the app store and search for Cobnks Mobile Install the app on your device The Cobnks icon should now appear in your apps Log In The first time you log in you must enter your user name that you use with online banking Then you must answer one of your security questions If you recognize your security picture, then enter your password Accept the Terms and Conditions The next time you open the app, you will only need to log in with your password iphone Android

3 3 View Account Balances Once you have logged in, you will immediately see your accounts and balances From here, you can click on an account to view Account Details as well as Transaction History iphone Android

4 4 View Transactions In Account Details, select Transaction History under Current Balance From here, you can view transaction history iphone Android

5 5 Transferring Money To transfer money from one account to another, select the Transfers tab Select the account to transfer from Select the account to transfer to Enter the amount you want to transfer Select Next Then select Yes to confirm the transfer It will then show updated balances and provide a confirmation number iphone Android

6 6 Paying Bills In order to pay bills, you must have Online Bill Pay set up through Online Banking Select the Payments tab Select Make a Payment Select the Payee Select which account to pay from Enter amount to pay Select Next You will then be able to review the payment information and confirm you would like the payment to take place by selecting Yes

7 7 Cancel or Change a Payment Select the Payments tab Select Change or Cancel Payments Locate the Nearest Banking Center Select the Locations tab Search by address or by ZIP Select Search A list of banking centers with addresses will appear You also can select Map View iphone Android

8 8 Popmoney Popmoney is an option within Online Bill Pay that allows you to send funds to individuals. All that is needed is an address or the mobile phone number of the person receiving funds. No exchange of bank or personal information is necessary. Pay Someone with Popmoney Within the Payments tab, select Pay Other People to access the Popmoney menu Select Send Money

9 9 To add a contact, select Add New Contact o You will be prompted to add first name, last name and send method o With the app, you can add a new contact from your device contact list After choosing the recipient, select the following: o Which account to pay from o Amount o Message (optional) Select Continue to complete payment

10 10 Review your information and select Yes to proceed Once you have confirmed payment, a confirmation screen will appear The person receiving payment will receive a text message or (whichever send method you chose) with instructions on how to deposit payment

11 11 View/Deposit Incoming Payments with Popmoney From the Pay other People screen, select To Do s On the To Do s page, you can view any incoming payments and select which ones to deposit

12 12 Once you select which account you want to deposit payment, select Accept Payment View Recent Activity with Popmoney From the Pay Other People screen, select Activity On the Activity screen, you can view all recent activity and current status A maximum of 90 days of activity is available to view

13 13 Using SMS Text Messaging Service You can use the SMS text messaging service to: Check account balances Review recent account activity Find ATM and branch locations Requirements To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with Mobile Money. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received. View Account Balances Send B, BALANCE or BALANCES to the short code received after activating the mobile device You will receive a text message displaying the balances for the accounts enrolled in Mobile Money View Transaction History Send STMT, TRAN or HIST plus the nickname for the account (e.g. HIS Free Checking) to the short code received after activating the the mobile device A text message is returned displaying the transaction history for the account Reply to the transaction history text with the word NEXT or MORE to view the next group of transaction Locate ATM Locations Send ATM plus zip code, city or state for the ATM (e.g. ATM 78738) to the short code received after activating the mobile device A text message is returned displaying the ATM location(s) for the institution Locate Banking Center Locations Send BRANCH plus the zip code, city or state for the ATM (e.g. BRANCH Austin, TX) to the short code received after activating the mobile device A text message is returned displaying the banking center location(s) for the institution

14 14 Locate ATM and Banking Center Locations Send BOTH plus the zip code, city or state for the ATM (e.g. BOTH Austin, TX) to the short code received after activating the mobile device A text message is returned displaying both the banking center and ATM location(s) for the institution Request Help Send HELP or HLP to the short code received after activating the mobile device A text message is returned displaying a list of acceptable keywords

15 15 Using Mobile Browser You can use your mobile browser to: Check account balances Review recent account activity Transfer money between accounts Pay bills Change and cancel pending payments Find ATMs and branch locations Requirements To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. You access the Mobile Money website using the link sent by SMS test message during the enrollment process. View Accounts Log into Mobile Money using your current online banking login Select View Accounts, then the Account Balances page should display Select the account balance to view a list of transactions for the appropriate account Select Transaction to view transaction history of the appropriate account Use these selections to navigate through Mobile Money o Prev to view the previous transaction o Next to view the next transaction o Back to return to the history page o Menu to return to the Main Menu o Log Off to close Mobile Money Pay Bills Select Pay Bills Select Make a Payment from the Main Menu page Select appropriate payee The Biller Information page is displayed asking if you want to pay this biller Verify the information is accurate then select Yes On the Enter Payment Information page, select the account to debit for payment, enter the amount of the payment and enter the date of the payment The Confirm Payment page is displayed asking if you want to make this payment Verify payment information is accurate then select Yes

16 16 Changing a Bill Payment Select Change or Cancel Payments from the Main Menu page Select the bill payment to change Select ChangePmt and the Enter Your Changes page will display Make the necessary updates and select Next The Confirm Changes page is displayed asking if you want to make this payment Verify payment information is accurate then select Yes Cancelling a Bill Payment Select Change or Cancel Payments from the Main Menu page Select the bill payment to cancel Select CancelPmt The Cancel Bill Payment page is displayed asking if you want to cancel this payment Verify information is accurate then select Yes Transfer Funds Select Transfer Money Select the account to debit for the transfer, select the account to credit for the transfer and enter the amount of the transfer then select Next The Confirm Transfer page is displayed Verify information is accurate and select Yes Locate ATM or Banking Center Locations Select Find ATM/Banking Center Select Search by Current Location, Search by Address or Search by Category Enter the appropriate search criteria and select Search Enter the appropriate ATM or banking center Select Map It for directions to the ATM or banking center For one-on-one help, call Client Service associates are available from 7 a.m. to 7 p.m., Monday through Friday and 7 a.m. to 3 p.m. Saturday.

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