CONTENT ANYWHERE FAQS

Transcription

1 CONTENT ANYWHERE FAQS INDEX p. 1 General FAQs p. 2-4 Windows Desktop Client FAQs p. 5-6 Mac Desktop Client FAQs p. 7-9 Web Client FAQs p ios Client FAQs p Android Client FAQs

2 General FAQs Q: What is Content Anywhere? Frontier Secure s Content Anywhere solution is designed to allow you to backup, sync, restore, create and share your valuable content across smartphones, tablets, computers and other connected devices --- accessible from anywhere at any time. Q: Why should I use Content Anywhere? The fear of losing personal data is growing rapidly as more and more of consumers' digital lives are stored on mobile devices. The Content Anywhere solution provides the capability to backup, access, sync, manage, and create content from any device running any mobile operating system. Having your content backed up makes it easy to upgrade your device and protect your data if your device is ever lost, stolen, or damaged. Storing your content in Content Anywhere allows you to access your data anywhere and on any device. Content Anywhere keeps your digital life safe and secure. Page 1 of 17

3 Windows Desktop Client Q: What is the Windows Desktop Client? The Content Anywhere Windows Desktop Client allows you to backup, restore, synchronize and share content on your PC within Content Anywhere and across other connected devices. To sync files to Content Anywhere, just move or copy them into the Content Anywhere folder in Windows Explorer. Q: How do I install the desktop client for Windows? The Content Anywhere Desktop Clients can be downloaded by visiting the Web client, then clicking on your name, and finally selecting Get the Desktop App in the menu. Q: How do I access my Content Anywhere files from my Windows Desktop Client? You can access your files in Windows Desktop Client by clicking on the Summary tab of the Content Anywhere dashboard and then selecting Open Content Anywhere. Q: How does the automatic upload of files work? Files and folders are automatically uploaded to the Content Anywhere by placing them in the Content Anywhere folder on your PC. Q: What is the Sync folder on my Windows Desktop Client and how does it work? The Sync folder allows you to choose which folders on each of your devices you would like to access across all of your devices. Note: Selected folders will sync across all your devices. Unselected folders will not sync across your devices, but will remain in your Content Anywhere application on your desktop. Q: How can I stop content syncing to my computer? The Sync tab allows users to prevent the syncing of Content Anywhere content onto a specific computer. By unchecking a folder, it prevents that folder syncing to that computer but the folder remains on the server. Q: How can I delete files from Content Anywhere? You can delete a file by opening the Content Anywhere folder within Windows Explorer, selecting the file you would like to delete. All files deleted from this folder will be deleted from the Content Anywhere. Deleted files can be restored from the Trash via the Content Anywhere web application, under My Activity. Q: Where can I access the Content Anywhere web app? Open the application menu from the system tray menu arrow (down near your clock), right click on the Content Anywhere, and select Content Anywhere Website. Page 2 of 17

4 Q: How do I share my content? You can share a file by following the instructions below: 1. Clicking on the Summary tab of the Content Anywhere dashboard 2. Select Open Content Anywhere 3. Right clicking on the file you would like to share 4. Select Content Anywhere and then Get Public Link. 5. You can then copy the link and share it via , social media, etc. Q: How can I get more file space? In order to get more file space, please contact our 24/7 US-based technical support team at Q: What are the system requirements for Content Anywhere? You must have the following Windows Desktop OS versions in order for Content Anywhere to function correctly: Windows 7; Windows 8; Windows 10 Q: How can I manage and organize my files? You can manage and organize the files within Content Anywhere by accessing the files and folders through the Open Content Anywhere button located on the Summary tab within the Windows Desktop Client. Q: What are Smart Folders and how do they work? Smart Folders allows you to organize your photos into folders on the computer and have those same folders automatically converted into photo albums once the folder has been backed up to Content Anywhere. By creating photo albums from these folders, you can view your photos in the Photos view in the web and mobile applications with richer photo browsing experience over the standard Folder list view. Once a Smart Folder has been created in Content Anywhere, you can add and remove content within the album, similarly to any album you have created yourself. Smart Folders can be disabled in the Settings screen of the dashboard. Q: How do I add folders to backup? You can add folders to backup by going to the Backup section of the Content Anywhere Dashboard and selecting Add Folder. Note: The content in the Backup folder is the content that you chose to backup and this content will remain even if you were to delete it from your computer. Q: What is the Content Anywhere Desktop Dashboard and how do I access it? The Content Anywhere Desktop Dashboard provides you with key information regarding the desktop client including what content has been backed up and when. It also allows you to select which folders to sync from Content Anywhere to your computer, manage your desktop backup folders, perform music uploads from your itunes music collection and configure desktop client settings. You can access the Dashboard by clicking on the Hidden Icons tool in the notification area of the task bar in the bottom right hand corner of your desktop. Once the Hidden Icons menu has opened, click on the Content Anywhere icon and then select Show Dashboard. By the way, you can drag the icon to move it to your preferred position so that it's always visible. Page 3 of 17

5 Q: How do I move my itunes music to Content Anywhere? Open the Music tab in the dashboard of the Content Anywhere Desktop Client. Click on Find Music. If you have itunes installed and you're logged into your account, the Content Anywhere client will present all the music in your itunes library. Simply select which songs to upload to Content Anywhere. Note: if you do not have itunes installed on the computer, the Music tab may not be visible in the dashboard. Q: How do I change the location of my Content Anywhere folder? You can change the location of your Content Anywhere folder by going to the Settings section of the Content Anywhere Dashboard and selecting Change in the Location section of this menu. Page 4 of 17

6 Mac Desktop Client Q: What is the Mac Desktop Client? The Mac Desktop Client allows you to backup, restore, synchronize and share content on your Mac within Content Anywhere and across other connected devices. To sync files to the Content Anywhere, just move or copy them into the Content Anywhere folder in Finder. Q: How do I install the desktop client for Mac? The Content Anywhere Desktop Client can be downloaded by visiting the Web client, then clicking on your name, and finally selecting "Get the Desktop App" in the menu. Q: How do I access Content Anywhere from the Finder? You can access the Content Anywhere folder from the Finder by clicking on the Content Anywhere icon in the Apple Menu bar at the top of the screen and then selecting Open Content Anywhere. Content Anywhere can also be found in your Favorites list in Finder. Q: How does the automatic upload of files work? Files and folders are automatically uploaded to the Content Anywhere by placing them in the Content Anywhere folder. Q: What is the Sync folder on my Mac Desktop Client and how does it work? The Sync folder allows you to choose which folders on each of your devices you would like to access across all of your devices. Note: Selected folders will sync across all your devices. Unselected folders will not sync across your devices, but will remain in your Content Anywhere application on your desktop. Q: How can I stop content syncing to my computer? The Sync tab allows users to prevent the syncing of Content Anywhere content onto a specific computer. By unchecking a folder, it prevents that folder syncing to that computer but the folder remains on the server. Q: How can I delete files from Content Anywhere? You can delete a file by opening the Content Anywhere folder, selecting the file you would like to delete and moving it to the trash. Q: Where can I access the Content Anywhere web app? You can access the web app by clicking on the Content Anywhere icon in the Apple Menu bar at the top of the screen and then selecting Content Anywhere Website or by clicking here. Q: How do I share my content? You can share a file by opening the Content Anywhere folder, right clicking on the file you would like to share, selecting Content Anywhere and then Share Content Anywhere Link. Q: How can I get more file space? In order to get more file space, please contact our 24/7 US-based technical support team at Page 5 of 17

7 Q: What are the system requirements for Content Anywhere? You must have the following OS versions in order for the Personal Content Anywhere to function correctly: MAC Desktop: 10.9, Q: How can I manage and organize my files? You can manage and organize the files within Content Anywhere by accessing the files and folders through the Content Anywhere folder. Q: What are Smart Folders and how do they work? Smart Folders allows you to organize your photos into folders on the computer and have those same folders automatically converted into photo albums once the folder has been backed up to Content Anywhere. By creating photo albums from these folders, you can view your photos in the Photos view in the web and mobile applications with richer photo browsing experience over the standard Folder list view. Once a Smart Folder has been created in the Content Anywhere, you can add, remove and re-order content within the album, similarly to any album you have created yourself. Q: How do I add folders to backup? You can add folders to backup by going to the Backup section of the Content Anywhere Dashboard and selecting Add Folder. Note: The content in the Backup folder is the content that you chose to backup and this content will remain even if you were to delete it from your computer. Q: What is the Content Anywhere Desktop dashboard and how do I access it? The Content Anywhere Desktop Dashboard provides you with key information regarding the desktop client including what content has been backed up and when. It also allows you to select which folders to sync from Content Anywhere to your computer, manage your desktop backup folders, perform music uploads from your itunes music collection and configure desktop client settings. You can access the dashboard by clicking on the Content Anywhere icon in the Apple Menu bar at the top of the screen, and then selecting Show Dashboard. Q: How do I move my itunes music to Content Anywhere? Open the Music tab in the Content Anywhere Dashboard. Click on Find Music. If you have itunes installed and you're logged into your account, the Content Anywhere client will present all the music in your itunes library. Simply select which songs to upload to Content Anywhere. Note: If you do not have itunes installed on the computer, the Music tab may not be visible in the dashboard. Q: How do I change the location of my Content Anywhere folder? You can change the location of your personal Content Anywhere folder by going to the Settings section of the Content Anywhere Dashboard and selecting Change in the Location section of this menu. Page 6 of 17

8 Web Client Q: What is My Activity? My Activity is the home screen of the Web Client. Broken down by what you did today, the last 7 days, and the last 30 days, you can see all your recent Content Anywhere activity. You will also see a backup summary of the total photos, songs, docs, and contacts you've backed up across all your devices for today, last 7 days, and the last 30 days. Q: What data classes can I view on the Web? You can view all of your files from the web application. There are specific views for contacts, photos, videos, music and documents on the Web. If you wish to browse by folder or files, you can do this in the All Files section under the My Activity dropdown. Q: I backed up my videos but can't find a videos section. Videos are located within the Photos section of the Web Client. Simply roll the mouse arrow over My Activity at the top of the screen to show the navigation. Then select Photos. Q: I backed up my messages and call logs but can't find them on the web? Because we don't allow the editing or deletion of messages or call logs, they are not displayed in the Web Client. Messages and call logs can only be backed up and restored from the mobile applications. Q: How do I upload files? Select Upload in the upper right hand corner of the Web Client to upload files. Then drag and drop files onto the screen or select Browse your Computer to manually select what you would like to upload. Q: How do I search for files? Select Search in the upper right hand corner of the Web Client and type what you're looking to search for. Q: How can I download files from Content Anywhere? Click the check mark of the file you would like to download. Once a file is selected, a More menu will appear above. Select More > Download. Q: How do I install the app for Windows? Click on your name in the upper right corner and select Get the Desktop App. Q: How can I delete files from Content Anywhere? Click the checkbox for the file you would like to delete and then click More > Delete > Move to Trash Can. If you would like to delete the file permanently from the Content Anywhere (delete forever), click Main Navigation Menu (to the right of the logo) > Trash. Select the checkbox next to the file and click Delete Forever. Q: How can I retrieve files from the trash can? From the Main Navigation (to the right of the logo), select Trash, select the checkbox for the file you would like to retrieve from the Trash and then select Restore. Page 7 of 17

9 Q: How do I share my content on Social Media and with other people? Click the checkbox of the file you would like to share, select Share and choose By , By public link, or to a Social Media site. Q: How do I revoke a shared file? From the Main Navigation Menu (to the right of the logo), select Shared Files. Then click the checkbox of the file you would like to revoke. Select unshared and click OK. Q: How can I get more file space? In order to get more file space, please contact our 24/7 US-based technical support team at Q: What are the system requirements for Content Anywhere? Content Anywhere supports the following Web browsers: Microsoft Internet Explorer - 10 & 11; Mozilla Firefox - latest version; Apple Safari 8 (Mac only); Google Chrome - latest version Q: How can I view a document? From the Main Navigation Menu (to the right of the logo), select Documents. Then click on the file name of the document you would like to view. Q: How do I create a new Photo Album? From the Main Navigation Menu (to the right of the logo), select Photos. Click the checkbox on the upper right hand corner of the photos/videos you would like to include in the Album, then select Add to Album, and name the new Photo Album you would like to create. Q: What are Smart Folders and how do they work? Smart Folders allows you to organize your photos into folders on the computer and have those same folders automatically converted into photo albums once the folder has been backed up to the Content Anywhere. By creating photo albums from these folders, you can view your photos in the Photos view in the web and mobile applications with richer photo browsing experience over the standard Folder list view. Once a Smart Folder has been created in the Content Anywhere, you can add and remove content within the album, similarly to any album you have created yourself. Q: How do I view photo slide shows? From the Main Navigation Menu (to the right of the logo), select Photos. Click the checkbox on the upper right hand corner of the photos/videos you would like to include, then select Slideshow. Q: How do I favorite content? Check the file you would like to make favorite(s) and then select Favorite. Q: How do I create or add to Playlists? From the Main Navigation Menu (to the right of the logo), select Music. Check the song(s) you would like to include in the playlist, select Add to Playlist. Select the playlist you would like to add the songs to or select Add to a new Music Playlist to create a new playlist for the selected songs. Page 8 of 17

10 Q: Can I play music while still navigating through Content Anywhere? Yes, you can play music and navigate to a different screen of Content Anywhere while your music continues to play. Q: How do I create a contact? From the Main Navigation Menu (to the right of the logo), select Contacts. Click Create contact; enter the contact's information, then select Save on the top right hand. Q: How do I import contacts from Google, Twitter, Yahoo, etc.? From the Main Navigation Menu (to the right of the logo), select Contacts. Click Import contacts, then select the service you would like to import from. Enter your credentials to import your contacts. Q: How do I de-duplicate my contacts? From the Main Navigation Menu (to the right of the logo), select Contacts. Click Clean contacts. Content Anywhere will search and look for all duplicates. Select the contacts you would like to de-duplicate and click Clean. Page 9 of 17

11 ios Client Q: What do I see on the home screen? On the home screen, you can view how many contacts, new shares, photos/videos, songs, and documents you've backed up in Content Anywhere in the last day, 7 days and 30 days. Q: What content can I view on ios? You can access any file that is in Content Anywhere from the mobile application. You can browse by Photos/Videos, Documents or Music or you can browse by folder in the All Files view. Q: What content can I backup on ios? You can backup Photos, Videos & Contacts. Q: How do I backup my phone? 2. Select Home 3. Click on the Action Menu (three dots in the upper right hand corner) to back up the latest content on your phone Q: How do I restore content to my phone? 2. Select Tools, and then click on Content Restore 3. Select the device that you would like to restore content from and then select Next 4. Choose the media to restore and the network connection to use while restoring and then select Restore Q: I backed up my videos but can't find a videos section. Videos are located within the Photos section of the mobile app. Click the Navigation Menu (three lines in upper left corner), then select Photos. Q: How do I upload files from my ios device to Content Anywhere? 2. Select Home 3. Click on the Action Menu (three dots in the upper right hand corner) and press Upload. 4. Select what type of file you would like to upload. 5. Select which document(s) or folder you would like to upload. 6. Select Upload at the bottom of your screen. Q: How do I search for files? Click the Navigation Menu (three lines in upper left corner), then select All Files. Then click on the Search Bar and start typing what you're searching for. Page 10 of 17

12 Q: How can I download a file from Content Anywhere? 1. Navigate to the file you would like to download 2. To download one file: a. Select the file b. Click on the Action Menu (three dots in the upper right corner) c. Click Download. 3. To download multiple files a. Navigate, for example to Photos, then to an album b. Select the Action Menu, then Select. c. Select the files you would like to download. d. Then Select the Action Menu again and click Download. Note: On ios devices, you can only download photos and videos. Q: How does the automatic backup of files work? Content Anywhere keeps your content safe automatically. What to Backup: 1. Click Navigation Menu (three lines in upper left corner) 2. Select Settings > What to Backup 3. Toggle on the Auto Backup feature to ensure your content is always safe in Content Anywhere How to Backup: 2. Select Settings > How to Backup 3. Choose either WiFi Only or WiFi + Cellular When to Backup: 2. Select Settings > When to Backup 3. Enable Reminder for either Daily or Weekly reminders 4. Choose what time you would like to receive the reminder Q: How can I delete files from Content Anywhere? 1. Select the file you would like to delete 2. Click on the Action Menu (three dots in the upper right corner) 3. Select Delete Q: How can I retrieve files from the trash? In order to retrieve a deleted file, sign-in to the Web Client. 1. Select My Activity (to the right of the Content Anywhere logo) 2. Select Trash 3. Select the checkbox for the file you would like to retrieve from the Trash 4. Select Restore Page 11 of 17

13 Q: How do I share my content on Social Media and with other people? 1. Navigate to the file you would like to share. 2. Select the Action Menu (three dots in the upper right corner) then Select. 3. Select one or more pictures, documents, etc. 4. Click on the Action Menu again and click Share. 5. Click the + to add recipients. Then Add a Message (Optional). To add additional files, click the + next to "Add Additional Files." Select the files you would like to add. Once completed tap Done. Note: If you would like to share the file(s) by a method other than , click Other methods for Sharing at the bottom of the screen and select your preferred method. Q: How do I revoke a shared file? 2. Select Shares 3. Click the down arrow next to the share you would like to revoke 4. Select Remove Share Q: How do I see what's "shared by others" and what was "shared by me"? 2. Select Shares 3. Select Shared by Others to view what other people shared with you 4. Select Shared by Me to view what you shared with other people Q: How can I get more file space? In order to get more file space, please contact our 24/7 US-based technical support team at Q: What are the OS requirements for Content Anywhere? Content Anywhere provides clients for the following ios mobile platforms: Q: How can I view a document? 2. Select Documents 3. Select the document you would like to view. Page 12 of 17

14 Q: How do I create Photo Albums? 2. Select Photos 3. Select the Action Menu (three dots in the upper right corner) then Select 4. Select the photo/video(s) you would like to add 5. Select the Action Menu again, and select Add To Album 6. Select the album you would like to add the photo/video to or create a new album by clicking Add Note: If creating a New Album, simply name the new album and click Save. Q: What are Smart Albums and how do they work? Smart Albums are automatically created when photos are taken in close proximity of each other in a specific time period, as is the case when you are taking photos at a particular event like a party or concert. Once the Smart Album has been created, you then have the ability to add or remove content from the album and share the album with others. Q: How do I favorite content? 1. Navigate to the content you would like to favorite 2. Select the Action Menu (three dots in the upper right corner) then Select 3. Select the file(s) you would like to favorite 4. Select the Action Menu again, then Favorite Q: How do I create or add to a Playlists? 2. Select Music 3. Select the Action Menu (three dots in the upper right corner) then Select 4. Select the song you wish to add 5. Select Action Menu > Add to Playlist 6. Select the playlist you would like to add the song to then select the Checkmark Note: If you would like to create a new playlist select the +, name the playlist, and hit Save Q: Can I play music while still navigating through Content Anywhere? Yes, you can play music and navigate to a different screen while the music is playing. Q: Can I tell Content Anywhere when, what, and how to backup my device? 2. Select Settings 3. Select What to Back Up to select the type of data you would like to back up 4. Select How to Back Up to determine what network will be used to back up. (The options are Wi-Fi Only or Wi-Fi & Cellular.) 5. Select When to Back Up to schedule regular backups a. Toggle on Enable Reminder and choose either Daily or Weekly Reminder Intervals. Page 13 of 17

15 Android Client Q: What do I see on the home screen? On the home screen, you can view how many contacts, new shares, photos/videos, songs, and documents you've backed up in the Content Anywhere in the last 30 days. Q: What content can I view on Android? You can access any file that is in your Content Anywhere from the mobile application. You can browse by Photos/Videos, Documents or Music or you can browse by folder in the All Files view. You cannot view messages or call logs, only back them up or restore them. Q: What content can I backup on Android? Documents, Music, Photos, Videos, Contacts, Messages, and Call Logs. Q: How do I backup my phone? 2. Select Home 3. Click on the Back Up icon (circle with two arrows in the upper right corner) to back up the latest content on your phone Q: How do I restore content to my phone? 2. Select Tools 3. Click on Content Restore 4. Select the device that you would like to restore content from 5. Choose the media to restore 6. Select Restore. Q: I backed up my videos but can't find a videos section. Videos are located within the Photos section of the mobile app. Click the Navigation Menu (three lines in upper left corner), then select Photos to view your videos. Q: How do I upload files from my Android device to Content Anywhere? 2. Select Home 3. Click on the Action Menu (three dots in the upper right hand corner) and press Upload. 4. Select what type of file you would like to upload. 5. Select which document(s) you would like to upload. 6. Select Upload at the bottom of your screen. 7. Content is now available across all synched devices. Page 14 of 17

16 Q: How do I search for files in Content Anywhere? 2. Select All Files 3. Click on the folder you would like to search 4. Click the Magnify Glass icon to start your search Q: How can I download files from Content Anywhere? 1. To download single file(s): a. Navigate to the file you would like to download b. Select the file(s) you want to download c. Click on the download icon 2. To download multiple files: a. Navigate to the folder where your albums reside b. Select Action Menu c. Select Select Albums d. Select Album you would like to download e. Click on download icon Q: How does the automatic upload of files work? Content Anywhere keeps your content safe automatically. When to Backup: 2. Select Settings > When to Backup 3. Select either Hourly, During the Day, or At night How to Backup: 4. Click the Navigation Menu (three lines in upper left corner) 5. Select Settings > How to Backup 6. Choose either WiFi Only or WiFi and Mobile Networks What to Backup: 2. Select Settings > What to Backup 3. Select what content to backup a. Contact Sync b. Photos Sync c. Videos Backup d. Music Backup e. Documents Backup Q: How can I delete files from Content Anywhere? 1. Select the file you would like to delete 2. Select Delete within Action Menu (three dots in the upper right corner) Page 15 of 17

17 Q: How can I retrieve files from the trash? In order to retrieve a deleted file, sign-in to the Web Client. 1. Select My Activity (to the right of the Content Anywhere logo) 2. Select Trash 3. Select the checkbox for the file you would like to retrieve from the Trash 4. Select Restore Q: How do I share my content on Social Media and with other people? 1. Navigate to the file you would like to share 2. Select the Action Menu (three dots in the upper right corner) then Select 3. Select one or more pictures, documents, etc. 4. Click on the Action Menu again and click the Share icon 5. Click the + to add recipients. Then Add a Message (Optional). To add additional files, click the + next to "Add Additional Files." Select the files you would like to add. Once completed tap Done. Note: If you would like to share the file(s) by a method other than , click Other methods for Sharing at the bottom of the screen and select your preferred method. Q: How do I revoke a shared file? 2. Select Shares 3. Click the down arrow next to the share you would like to revoke 4. Select Remove Share Q: How do I see what's "shared by others" and what was "shared by me"? 2. Select Shares 3. Select Shared by Others to view what other people shared with you 4. Select Shared by Me to view what you shared with other people Q: How can I get more file space? In order to get more file space, please contact our 24/7 US-based technical support team at Q: What are the OS requirements for Content Anywhere? Content Anywhere provides clients for the following mobile platforms: Android (OS version from 4.0 to 6.0) - Smartphones and Tablets. Page 16 of 17

18 Q: How can I view a document? 2. Select Documents 3. Select the document you would like to view Q: How do I create Photo Albums? 2. Select Photos 3. Select the Action Menu (three dots in the upper right corner) then Select Photos 4. Select the photo/video(s) you would like to add 5. Select + icon to add to an album 6. Select the album you would like to add the photo/video to or create a new album by selecting New Album and then select Add Note: If creating a New Album, name the new album and click OK Q: What are Smart Albums and how do they work? Smart Albums are automatically created when photos are taken in close proximity of each other in a specific time period, as is the case when you are taking photos at a particular event like a party or concert. Once the Smart Album has been created, you then have the ability to add or remove content from the album and share the album with others. Q: How do I favorite content? 1. Navigate to the content you would like to favorite 2. Select the Action Menu (three dots in the upper right corner) then Select 3. Select the file(s) you would like to favorite 4. Select the star icon on the upper selection bar Q: How do I create or add to Playlists? 2. Select Music 3. Select Songs 4. Select the Action Menu (three dots in the upper right corner) then Select Songs 5. Select the song you wish to add 6. Select + icon 7. Select the playlist you would like to add the song to then select the Checkmark Note: If you would like to create a new playlist select the +, name the playlist, and hit Save. Q: Can I play music while still navigating through Content Anywhere? Yes you can play music and navigate to a different screen while the music is playing. Page 17 of 17