BlackBerry Link for Windows. Version: User Guide

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1 BlackBerry Link for Windows Version: User Guide

2 Published: SWD

3 Contents Getting started...5 About BlackBerry Link... 5 Getting to know BlackBerry Link...5 Connecting to BlackBerry Link... 6 Set up your computer with BlackBerry Link... 7 Set up your device with BlackBerry Link... 8 About BlackBerry ID and BlackBerry Link...8 Change the display name of your computer or device Set automatic processes for BlackBerry Link View information about your device Remove your device from BlackBerry Link...11 Import your contacts and calendar appointments from Microsoft Outlook Related resources...12 Troubleshooting: Getting started Backing up and restoring device data...15 About backing up and restoring data Set backup preferences Back up your device data Change the location of backup files on your computer Restore your device data...16 Troubleshooting: Backing up and restoring device data Accessing files on your computer from your device About accessing files on your computer from your device Turn off remote file access Troubleshooting: Accessing files on your computer from your device Syncing content between your device and your computer Syncing music, pictures, videos, and documents... 21

4 Syncing contacts and calendars Troubleshooting: Syncing media, documents, contacts, and calendars Updating your device software About updating your device software...33 Update your device software Switching to a new device About switching to a new device...34 Switch to a new device Restore your device to its factory default settings...36 Troubleshooting: Switching to a new device...36 System requirements System requirements: BlackBerry Link for Windows...38 Legal notice... 39

5 Getting started Getting started About BlackBerry Link With devices running BlackBerry 10 OS, you can use BlackBerry Link on a computer to: Import contacts and calendar appointments from Microsoft Outlook to your BlackBerry smartphone. Sync music, pictures, videos, and documents between your BlackBerry device and your computer over a USB connection or a Wi-Fi connection. Back up and restore your device data. Transfer supported settings and data to your new device. Manage multiple devices that use the same or a different BlackBerry ID. Update or reinstall your device software. BlackBerry Link supports BlackBerry smartphones running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2.1. With devices running BlackBerry 10 OS version 10.1 or later, you can: Allow remote file access, so that your smartphone can access files stored in the libraries on your computer. Sync contacts and calendar appointments between your device and your computer. Getting to know BlackBerry Link BlackBerry Link displays the BlackBerry devices and the computer you have set up with BlackBerry Link at the bottom of the screen. You can see the devices that are connected using a USB cable or over a Wi-Fi network. Disconnected devices are hidden. You can click the icon at the bottom of the screen to view the devices that you have set up but that are disconnected. The icon also allows you to switch to a new device. The main views in BlackBerry Link are the Content view and the Settings view. You can click the screen to switch between the two views. icon at the top of the You can open the Content view and the Settings view for your computer and for each device you set up with BlackBerry Link. View Content Description This view displays the music, pictures, videos, and documents on your device or your computer. You can sync files between your computer and device by selecting a category and dragging the files to your computer or your device. 5

6 Getting started View Settings Description This view displays your settings for backup and restore, synchronization, remote file access, and wireless syncing. In the Settings view for your computer, you can view the version of BlackBerry Link you have installed. In the Settings view for your device, you can view the device software version installed on your device. If an update is available for BlackBerry Link or for your device software, the update is available in the Settings view. Connecting to BlackBerry Link About connecting to BlackBerry Link To connect your BlackBerry device to BlackBerry Link you can use a USB cable or a Wi-Fi connection. Connection method USB cable Wi-Fi network Description When you use a USB cable to connect your device to your computer, you can access all of the features in BlackBerry Link. Certain actions, such as updating your device software, backing up and restoring device data, and syncing your contacts and calendar, can only be completed when you connect your device to your computer using a USB cable. When your device is connected to the same Wi-Fi network as your computer, you can sync your music, pictures, videos, and documents. You can also access your files from your device. For information about how to connect your device to a Wi-Fi network, tap the Help app on the home screen of your device. By default, BlackBerry Link allows Wi-Fi connections. If your computer doesn't have a Wi-Fi network or you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off this feature. Related information Turn off Wi-Fi connections to BlackBerry Link,7 6

7 Getting started Turn off Wi-Fi connections to BlackBerry Link By default, the option to connect your BlackBerry device to BlackBerry Link over a Wi-Fi network is turned on when you add your device to BlackBerry Link. If you don't want to allow Wi-Fi connections to BlackBerry Link, you can turn off Wi-Fi connections. Turning off Wi-Fi connnections doesn't turn off Wi-Fi on your device. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Wireless Sync. 5. Clear the Turn on wireless connections to my computer checkbox. To turn on wireless connections, select the Turn on wireless connections to my computer checkbox. Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer in BlackBerry Link and on your BlackBerry device. BlackBerry Link displays the default libraries on your computer that contain pictures, videos, and documents that you can sync with your device, and access from your device. You can select your music library and sign in with your BlackBerry ID, or if you don't have a BlackBerry ID, you can create one. Before you begin: To set up your BlackBerry ID with BlackBerry Link make sure your computer is connected to the Internet. 2. Type a display name for your computer. Click Next. 3. From the Music drop-down list, select the music source on your computer. Click Next. 4. If you have an Internet connection, do one of the following: If you have a BlackBerry ID, type your BlackBerry ID login information. Click Sign In. If you don't have a BlackBerry ID but you want one, click Create New. Complete the instructions on the BlackBerry ID website. In BlackBerry Link, type your BlackBerry ID login information. Click Sign In. 5. If you sign in with your BlackBerry ID and your device is running BlackBerry 10 OS version 10.1 or later, select the checkboxes beside the devices you want to grant remote file access to. 6. Click Finish. Related information About BlackBerry ID and BlackBerry Link,8 About syncing music, pictures, videos, and documents,21 About your music, pictures, videos, and documents libraries,25 Change the libraries on your computer,25 7

8 Getting started Set up your device with BlackBerry Link When you set up your BlackBerry device with BlackBerry Link, you can give your device a display name that identifies your device in BlackBerry Link and appears as your device name on your device. You can also set whether or not you want to automatically sync music, pictures, videos, and documents between your computer and your device. If you have a BlackBerry smartphone that is running BlackBerry Device Software 5.0 or later or a device that is running BlackBerry 10 OS and you want to transfer your data to a new device running BlackBerry 10 OS, you can transfer supported data when you set up your new device with BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the bottom of the screen, click your device. 4. If necessary, type the password for your device. 5. Type a display name for your device. 6. Do one of the following: To establish a permanent connection with your computer, select the Link this device and this computer checkbox. To establish a one-time connection with your computer, select the Do not link this device and this computer. This is a one-time connection checkbox. 7. Do one of the following: To add your device to BlackBerry Link without transferring data from an old device or updating the device software, click Next. To transfer data before you add your device to BlackBerry Link, choose which data you want to transfer from a previous device, and click Next. Follow the instructions on the screen. For more information, see Switch to a new device. 8. If necessary, do the following: If existing data is found on your new smartphone, select specific content types,such as music, pictures, videos, or documents that you want to transfer to your computer. Click Finish. About BlackBerry ID and BlackBerry Link Your BlackBerry ID is an username ( address) and password that you can use to access BlackBerry products that support BlackBerry ID, such as Print To Go and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your user name and password. You might have created a BlackBerry ID when you set up your BlackBerry device or when you purchased apps for your device. If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link. 8

9 Getting started When you sign in with your BlackBerry ID in BlackBerry Link, your computer becomes another device that is associated with your BlackBerry ID. Your devices running BlackBerry 10 OS or that are associated with your BlackBerry ID appear in BlackBerry Link. On devices running BlackBerry 10 OS version 10.1 or later, you can set up remote file access to allow your device to access the music, pictures, videos, and documents libraries on your computer. Sign in to a different BlackBerry ID If you have more than one BlackBerry ID or if other people use BlackBerry Link on your computer to manage their BlackBerry devices, make sure you sign in with the correct BlackBerry ID to manage the devices running BlackBerry 10 OS that are associated with that BlackBerry ID. 2. At the top of the screen, beside the active BlackBerry ID, click Sign Out. 3. At the top of the screen, click Sign In. 4. Type your BlackBerry ID login information. 5. Click Sign In. Create and sign in with your BlackBerry ID The first time you open BlackBerry Link, if you don't have an Internet connection you can't create or sign in with your BlackBerry ID. That's okay. When you have an Internet connection, you can open the BlackBerry ID website from BlackBerry Link and create a BlackBerry ID. After you create your BlackBerry ID, you can sign in with your BlackBerry ID on your BlackBerry device and from BlackBerry Link. 2. At the top of the screen, click Sign In. 3. Click Create New. Complete the instructions on the BlackBerry ID website. 4. On your device, sign in with your BlackBerry ID. For information about how to sign in with your BlackBerry ID from your device, tap the Help app on the home screen of your device. 5. In BlackBerry Link, type your BlackBerry ID login information. 6. Click Sign In. Recover your BlackBerry ID password If you forget the password for your BlackBerry ID, you can have password recovery instructions sent to the address that you use as your BlackBerry ID username. For security reasons, your password recovery can only be viewed on a computer, and it is not delivered to your BlackBerry device. 9

10 Getting started 2. At the top of the screen, click Sign In. 3. Click Forgot password. 4. Complete the instructions on the BlackBerry ID website. Change the display name of your computer or device You can change the display names that you defined when you set up your computer and your BlackBerry device with BlackBerry Link. Your display names identify your computer and your device in BlackBerry Link and on your device. 2. At the bottom of the screen, click your computer or device. 3. Click the icon. 4. In the Settings view, in the left pane, click the icon beside the display name. 5. Delete the display name and type a new display name. Press Enter. Set automatic processes for BlackBerry Link You can set up some processes to start automatically when you connect your BlackBerry device to your computer, when you log in to your computer, or when you open BlackBerry Link. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click General. 5. Do any of the following: To open BlackBerry Link when you log in to your computer, select the Open BlackBerry Link when you log in to your computer checkbox. To open BlackBerry Link when you connect your device to your computer, select the Open BlackBerry Link when a device is connected checkbox. To move BlackBerry Link to the notifications area when minimized, select the Minimize to notifications area checkbox. To check for and download software updates when you have an Internet connection, select the Automatically download updates for your device software and BlackBerry Link checkbox. 10

11 Getting started View information about your device You can view information in BlackBerry Link about your BlackBerry device, including: Device model PIN number Device software version Date and time stamp for your most recent backup file Date and time stamp for when you last synced your music, pictures, videos, and documents 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, in the left pane, click the icon beside the name of your device. Related information Updating your device software,33 Backing up and restoring device data,15 Syncing music, pictures, videos, and documents,21 Remove your device from BlackBerry Link If you want to stop associating your BlackBerry device with BlackBerry Link, you can remove your device from BlackBerry Link. After a device is removed from BlackBerry Link, you can't use BlackBerry Link to sync the data between that device and your computer, or use the remote file access feature to access files on your computer from that device. Note: If your device is associated with a BlackBerry ID, sign out of BlackBerry ID first 2. If necessary, sign out of BlackBerry ID. 3. At the bottom of the screen, click your device. 4. Click the icon. 5. In the Settings view, in the left pane, click Remove Device. 6. Click OK. Tip: To remove your device, you can also click beside your device at the bottom of your screen. Click Remove Device. 11

12 Getting started Import your contacts and calendar appointments from Microsoft Outlook If your Microsoft Outlook contacts and calendar appointments are synced with a web-based account added to your device, or if your device is running BlackBerry 10 OS version 10.1, this import isn't required. With BlackBerry 10 OS version 10.1 you can perform a 2-way sync of your contacts and calendar data. See the related link below. You can import the contacts and calendar appointments from Microsoft Outlook to your device running BlackBerry 10 OS or later. This import is a one-way transfer of data from your computer to your BlackBerry device. CAUTION: It is important to know that every time you import this data from your computer, the most up-to-date data on your computer replaces what is currenty on the device. Contacts and calendar appointments on your device won t remain synced if you choose to import this data again. 2. Connect your BlackBerry device to your computer with a USB cable. 3. In BlackBerry Link, click the icon. 4. Click Import Contacts/Calendar. 5. Follow the instructions on the screen to transfer your contacts and appointments to your device. Related information About syncing contacts and calendar appointments,28 Manually sync your contacts,28 Related resources For more information about BlackBerry Link, see the following resources: blackberry.com/linksupport: Find support information, including knowledge base articles and forums. docs.blackberry.com: Read the latest help and documentation for this release. Download the latest version of BlackBerry Link. Download the latest version of BlackBerry Desktop Software for BlackBerry smartphones running BlackBerry 7.1 or earlier, or for BlackBerry PlayBook tablets running BlackBerry PlayBook OS or earlier. 12

13 Getting started Troubleshooting: Getting started I don't see my device in BlackBerry Link Try the following: If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can access your device with BlackBerry Link. If you're using a USB cable to connect your BlackBerry device to your computer, verify that the USB cable isn't damaged. Disconnect and reconnect the USB cable to your device. If you're using a Wi-Fi network to connect your device to your computer, verify that your Wi-Fi network is turned on, that you have allowed Wi-Fi access in BlackBerry Link, and that your device is turned on. On your computer, turn off synchronization applications or antivirus applications temporarily. If you have a BlackBerry ID, try the following: Confirm that you have entered the correct username and password, and that you signed in with a valid BlackBerry ID. Verify that you are signed in with the same BlackBerry ID on your computer and on your device. Sign out of BlackBerry Link and sign in again. Verify that you are connected to and are able to browse the Internet. If you re using antivirus software on your computer, check that the firewall is not blocking your connection to BlackBerry Link. Reset your BlackBerry ID username and password at If your device is not running BlackBerry 10 OS, try the following: If you are trying to transfer data from your old BlackBerry smartphone to your new device, verify that your old smartphone is running BlackBerry Device Software 5.0 or later. If you are trying to sync your media files, back up or restore your device data, or update your device software, visit to download and install BlackBerry Desktop Software. (BlackBerry Link doesn't support smartphones running BlackBerry Device Software, or BlackBerry PlayBook tablets running BlackBerry PlayBook OS or earlier.) BlackBerry Desktop Software can be installed on the same computer as BlackBerry Link. Related information Sign in to a different BlackBerry ID,9 Connecting to BlackBerry Link,6 13

14 Getting started I need to generate a log file for a support representative A support representative might ask you to send log files and other information to help troubleshoot a problem you are experiencing. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click Log Files > Create Log File. The location and file name for the log files are displayed at the top of the screen. 5. the log file to your support representative. 14

15 Backing up and restoring device data Backing up and restoring device data About backing up and restoring data You can back up and restore most of the data on your BlackBerry device, including settings, phone history, fonts, saved searches, browser bookmarks, messages, organizer data, and media files. If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Set backup preferences You can set up BlackBerry Link to automatically back up your BlackBerry device data when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file. 2. At the bottom of the screen, click your device. 3. Click the icon. 4. In the Settings view, click General. 5. To set up BlackBerry Link to automatically back up your device data, do the following: Select the Back up my device checkbox. In the drop-down list, select how often you want to back up your device data and settings. By default, BlackBerry Link backs up all of your device data. 6. To back up specific data, do the following: Select the Select data to include in your backup files checkbox. Select the checkboxes beside the data you want to include in your backup files. 7. To change the backup file name, click the icon beside the File name field and type a new backup file name. Press Enter. 15

16 Backing up and restoring device data Back up your device data You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link backs up all of the data on your device. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify. 2. Connect your device to your computer using a USB cable. 3. At the bottom of the screen, click your device. 4. Click the icon. 5. In the Settings view, in the left pane, click Back Up Now. Tip: To back up your device data, you can also click Related information Set backup preferences,15 beside your device at the bottom of your screen. Click Back Up. Change the location of backup files on your computer By default, BlackBerry Link saves your backup files to My Documents\BlackBerry\Backup on your computer. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click General. 5. Beside the Device backup location field, click. 6. Browse to a new backup file location and click OK. Restore your device data You can restore a backup file that you created from your BlackBerry device running BlackBerry 10 OS or from your BlackBerry smartphone running BlackBerry Device Software 5.0 or later. 2. At the bottom of the screen, click your device. 3. Click the icon. 16

17 Backing up and restoring device data 4. In the Settings view, in the left pane, click Restore Data. 5. Click Restore from backup file. 6. Do one of the following: To restore all of the data in a backup file to your device, click a backup file. To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore. To restore data from a backup file that is not listed, click Open another backup folder. Navigate to the.bbb file or.ipd file. Click OK. 7. Click Restore Data. Tip: To restore your device data, you can also click Related information Restore your device to its factory default settings,36 beside your device at the bottom of your screen. Click Restore. Troubleshooting: Backing up and restoring device data I can't create a backup file that contains all of my device data Try the following: Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't back up the data in your personal space. If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following: Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data in your work space if your work space is locked. Verify with your administrator that you can back up your device data. I can't restore a backup file to my device Try the following: 17

18 Backing up and restoring device data Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. Verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space. Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file. If your device is activated on a BlackBerry Enterprise Server or on BlackBerry Enterprise Service 10, try the following: Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked. Verify with your administrator that you can restore data to your device. 18

19 Accessing files on your computer from your device Accessing files on your computer from your device About accessing files on your computer from your device Imagine arriving at a meeting, only to discover that a document you need is on your computer. With remote access, you can use the File Manager app on your BlackBerry device to view, download, and delete music, pictures, videos, and documents that are on the computer that BlackBerry Link is installed on. For information about how to use the File Manager, tap the Help app on the home screen of your device. By default, devices running BlackBerry 10 OS version 10.1 that you set up with BlackBerry Link can access the files in your music, pictures, videos, and documents libraries on your computer if they are associated with the same BlackBerry ID that you are signed in to BlackBerry Link with. You can turn off remote access for specific devices. Related information About connecting to BlackBerry Link,6 About your music, pictures, videos, and documents libraries,25 Turn off remote file access By default, if you are signed in toblackberry ID in BlackBerry Link, remote file access is turned on when you set up your BlackBerry device with BlackBerry Link. You can turn off remote file access for devices that you have added to BlackBerry Link. 2. At the bottom of the screen, click your computer. 3. Click the icon. 4. In the Settings view, click Remote File Access. 5. Do one of the following: To turn off remote file access for a specific device, clear the checkbox beside the device name. To turn off file library access for all devices, clear the checkbox beside each of the device names. To turn on remote file access for a device, select the checkbox beside the device name. 19

20 Accessing files on your computer from your device Troubleshooting: Accessing files on your computer from your device I can't access my computer files from my device Try any of the following actions: Verify that the computer that has BlackBerry Link installed on it is turned on and has an active Internet connection. Confirm that you are signed in to your BlackBerry ID in BlackBerry Link. Confirm that you are signed in to your BlackBerry ID on your BlackBerry device. You must be signed in with the same BlackBerry ID on your device and in BlackBerry Link. Verify that your device is connected to a wireless network. For information about how to connect your device to a Wi-Fi network, tap the Help app on the home screen of your device. Verify that you have music, picture, video, or document files in the libraries on your computer. If there are no files in the libraries, add supported files or add folders to your library. Confirm that you are using a device running BlackBerry 10 OS version 10.1 or later. You can't access the files on your computer by using a BlackBerry PlayBook tablet running BlackBerry PlayBook OS 2.1. Related information Turn off Wi-Fi connections to BlackBerry Link,7 Sign in to a different BlackBerry ID,9 About your music, pictures, videos, and documents libraries,25 20

21 Syncing content between your device and your computer Syncing content between your device and your computer Syncing music, pictures, videos, and documents About syncing music, pictures, videos, and documents BlackBerry Link lets you keep the media files and documents on your device and your computer in sync so that you can relive your memories or share them with friends wherever you are. By default, automatic sync is turned on for the new music, pictures, videos, and documents on devices that are linked with your computer. You must manually set the sync relationships for the music, pictures, videos, and documents that existed on your computer or on your device before you set up BlackBerry Link. After you manually sync your existing files, updates automatically sync between your computer and your device for anything new that you add. If you don't want to automatically sync all of your media files and documents, you can turn off automatic sync. Instead, you can manually drag individual files or collections of files between your computer and your device. If automatic sync is turned off, BlackBerry Link doesn't sync changes to the files that you manually sync between your computer and your device. If there are changes to the files you have manually synced, you must re-sync those files. If your device loses its connection to BlackBerry Link (when connected by either by USB cable, or over a Wi-Fi network), your music, pictures, videos, and documents continue to sync when your connection is re-established. About deleting music, pictures, videos, and documents After you sync your music, picture, video, or document files between your computer and your BlackBerry device, if you delete a file or a collection of files, the following actions occur: If you delete files from your computer, BlackBerry Link doesn't delete the file or collection from your device. If you delete files from your device, BlackBerry Link doesn't delete the file or collection from your computer. For information about how to delete a file from your device, tap the Help app on the home screen of your device. Sync icons Icons help you identify the sync relationship that exists between the music, picture, video, and document files on your BlackBerry device and the files on your computer. 21

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