CUSTOMER-SUPPLIER RELATIONSHIPS AS A MEANS OF VALUE CREATION LES RELATIONS CLIENT-FOURNISSEUR COMME OUTILS DE CRÉATION DE VALEUR

Size: px
Start display at page:

Download "CUSTOMER-SUPPLIER RELATIONSHIPS AS A MEANS OF VALUE CREATION LES RELATIONS CLIENT-FOURNISSEUR COMME OUTILS DE CRÉATION DE VALEUR"

Transcription

1 AURELIA LEFAIX-DURAND CUSTOMER-SUPPLIER RELATIONSHIPS AS A MEANS OF VALUE CREATION LES RELATIONS CLIENT-FOURNISSEUR COMME OUTILS DE CRÉATION DE VALEUR Thèse présentée à la Faculté des études supérieures de l Université Laval dans le cadre du programme de Doctorat en Administration pour l obtention du grade de Philosophiae Doctor (Ph.D) MANAGEMENT SCIENCES DE L ADMINISTRATION UNIVERSITÉ LAVAL QUÉBEC 2008 Aurélia Lefaix-Durand, 2008

2 ii Abstract This dissertation argues that customer-supplier relationships are a means of value creation and represent a solution for organizations to increase their competitiveness. The research conducted to validate this thesis targets Canadian wood products manufacturers and follows the steps of exploration, theory building and empirical assessment. An exploratory study first documents the critical trends reshaping the supply chain of structural wood products for residential construction in North America and provides empirical data on procurement strategies of the largest U.S. homebuilders. Findings ground the necessity to focus on value creation and interfirm relationships to help Canadian wood products manufacturers capitalize on the changes detected in the business environment. A theoretical model is then built to identify and relate the key elements of the phenomenon of interfirm relationships as a means of value creation. This step leads to, on the one hand, extending the emergent construct of relationship value to measure value creation in relationships, and on the other hand, developing a new construct, exchange orientation, to position the nature and governance of relationships on the transactional/relational continuum. Finally, a multiple-case study investigates interfirm relationships in the North American supply chain for structural wood products through the lens of this new orientation/value approach to relationships. The findings indicate that a relational exchange orientation is associated with a superior relationship value for customers and with a competitive edge for suppliers. While the findings do not suggest abandoning a transactional orientation altogether, they do advocate that customer-supplier relationships should be strategically managed according to their value and the appropriate exchange orientation.

3 iii This work thus underlies the future development of a general theory of business relationships. Such a theory will support the strategic management of customer-supplier relationships, likely to be one of the most powerful sources of value creation and competitive advantage in the next decades. Keywords Customer-supplier relationships; relationship value; relationship management; value creation; competitiveness; wood products.

4 iv Résumé La thèse soutenue dans cette étude établit les relations clients-fournisseurs comme des outils de création de valeur à privilégier pour améliorer la compétitivité des organisations. La recherche conduite pour valider cette thèse repose sur le cas particulier des fabricants canadiens de produits du bois et s articule autour des étapes suivantes : exploration, théorisation et investigation empirique. Tout d abord, une étude exploratoire documente les principales tendances qui transforment le commerce des produits du bois structuraux en Amérique du Nord et fournit des données empiriques sur les stratégies d approvisionnement des plus gros constructeurs aux Étatsunis. Les résultats soulignent la nécessité de placer la création de valeur et les relations interentreprises au cœur de la réflexion stratégique des fabricants canadiens de produits du bois pour leur permettre de réagir adéquatement aux changements détectés dans l environnement d affaires. En deuxième lieu, un modèle théorique est élaboré pour identifier les éléments clés du phénomène de création de valeur au sein des relations interentreprises et expliquer les liens entre ces éléments. Cette étape conduit à développer d une part, le concept émergent de valeur des relations pour mesurer la création de valeur au sein des relations d affaires et d autre part, à développer un nouveau construit, l orientation d échange, afin de positionner la nature et la gouvernance des relations dans le continuum transactionnel/relationnel. Finalement, une étude de cas multiple est entreprise dans la chaîne d approvisionnement nord-américaine des produits du bois structuraux pour examiner cette nouvelle approche valeur/orientation des relations interentreprises. Les résultats obtenus indiquent qu une orientation d échange relationnelle est associée à une valeur des relations supérieure pour les clients et à un avantage compétitif pour les fournisseurs. Les résultats n incitent toutefois pas les gestionnaires à abandonner toute orientation transactionnelle mais à gérer stratégiquement leurs relations d affaires en fonction de la valeur de ces relations et de l orientation d échange adéquate.

5 v Ainsi, cette étude fonde le futur développement d une théorie générale des relations d affaires qui est nécessaire pour implanter une gestion stratégique des relations. La gestion stratégique des relations client-fournisseur est en effet perçue comme l une des plus puissantes sources de création de valeur et d avantage compétitif dans les décennies à venir. Mots-clés Relations client-fournisseur; valeur des relations; gestion des relations; création de valeur; compétitivité; produits du bois.

6 vi Foreword This dissertation contributes to knowledge in strategic management, in close association with interests in strategic marketing, relationship marketing, and supply chain management. This work has been designed specifically to answer strategic issues in the Canadian wood products industry but the results can be extended to other business contexts. Following the logics of exploration, theory building and empirical assessment, the present dissertation includes three papers which have resulted from an extensive collaboration with scholars and professionals in administration and forest sciences. Papers #1, #2 and #3 are inserted in the dissertation as Chapters 2, 4 and 5, respectively. The first paper is inserted as published by the Journal of Forest Products Business Research (2006). An English translation of the second paper, published in the French Management Review [in French: Revue Française de Gestion] (2006), is inserted. Finally, the third paper is inserted in a version prior to submission to the Journal of Industrial Marketing Management (December 2007). References for these papers are as follows: Paper #1: Lefaix-Durand A., Robichaud F., Beauregard R., Kozak R., Frayret J.M., and Poulin D., Procurement Strategies in the Homebuilding Industry: An Exploratory Study on the Largest Builders in the United States. Journal of Forest Products Business Research, Volume 3, Article No. 6, June 2006 (www.forestprod.org/jfpbronline.html); Paper #2: Lefaix-Durand A., Poulin D., Beauregard R., and Kozak R. Relations interorganisationnelles et création de valeur : Synthèse et perspectives [Interfirm relationships and Value Creation: Synthesis and Perspectives]. Revue Française de Gestion, ed. Lavoisier, Volume 32, Issue 164, May 2006, pp ;

7 vii Paper #3: Lefaix-Durand A., Kozak R., Poulin D., and Beauregard R. Superior Relationship Value in the Trade of Structural Wood Products: a Transactional or Relational Exchange Orientation? Submitted to Industrial Marketing Management (December 2007). Affiliations of co-authors for these papers are as follows: Diane Poulin is Professor at the Faculté des sciences de l administration, Université Laval (Québec, Canada); Robert Beauregard is Dean at the Faculté de foresterie et de géomatique, Université Laval (Québec, Canada); Robert Kozak is Associate Professor at the Faculty of Forestry, University of British Columbia (Vancouver, Canada); Jean-Marc Frayret is Assistant Professor at the Department of Mathematical and Industrial Engineering, University Polytechnique (Montreal, Canada); François Robichaud is Market Analyst at Forintek Corp., the Canadian Research Institute on Wood Products (Quebec, Canada), and a Ph.D. Student at the Faculty of Forestry, University of British Columbia (Vancouver, Canada). As a first author on these papers, I have been in charge of the research design, the literature review, the manuscript redaction, and most of the data analyses. For Paper #1, François Robichaud had a significant contribution in the research design, and in the data collection and analysis. The other co-authors who are also members of my thesis committee advised me according to their respective field of expertise and have carefully reviewed the manuscripts.

8 viii Abstracts (Inserted Papers) Paper #1 Title Procurement Strategies in the Homebuilding Industry: An Exploratory Study on the Largest Builders in the United States. Abstract In a context of market orientation, the softwood lumber and composite panel industries have little choice but to consider the needs of homebuilders. In view of the consolidation of the homebuilding industry and of their position as leaders, large homebuilders are considered to be gaining particular purchasing power, as well as influence over building techniques and preferred business relationships with suppliers. Increasingly, large builders are looking for easy-to-install products, engineered wood products and more off-site construction solutions. However, strategies they employ in developing and shaping business relationships with suppliers are not yet well understood. This exploratory study investigates the large U.S. homebuilders with respect to changes in procurement sources and arrangements, collaborative practices and information technology use. This study underlines a need for further research to focus on interfirm relationships and the possible emergence of value-creating networks for structural wood products. Keywords Residential construction; wood products industry; value-added wood products; interfirm relationships; cooperation; electronic business; building techniques.

9 ix Paper #2 Title Interfirm Relationships and Value Creation: Synthesis and Perspectives. Abstract This study provides a better understanding of interfirm relationships (IRs) as a means of value creation. Based on a comprehensive cross-disciplinary literature review, a conceptual framework is put forth which integrates aspects of the nature, governance, and outcomes of IRs, as well as of the business environment. The linkages between these four key elements indicate that value creation within relationships varies according to the exchange orientation (transactional/relational) between organizations and the coherence between the nature and the governance of IRs. Relationship management and the development of a relational competence emerge as the next sources of competitive advantage. Keywords Value creation; interfirm relationships; marketing orientation; relationship marketing; governance; customer-supplier relationships management.

10 x Paper #3 Title Superior Relationship Value in the Trade of Structural Wood Products: a Transactional or Relational Exchange Orientation? Abstract Relationship marketing assumes that relational exchange generates greater value than transactional exchange. This conjecture warrants particular attention in the trade of wood products where exchange is traditionally transaction-based. This study addresses whether a transactional or relational exchange orientation (EO) leads to a higher relationship value (RV) between suppliers and customers. A multiple-case study was used to investigate such relationships in the North American supply chain of structural wood products for residential construction. The results suggest that RV is superior in a relational EO due to the occurrence of longer-term relationships and higher degrees of interdependence, commitment, trust, communication, cooperation, and coordination between organizations. The results indicate that a relational EO can lead to a superior value for customers and a competitive edge for suppliers. While the findings do not support abandoning a transactional EO altogether, they do speak to the need for managers in the wood products industry to strategically manage business relationships according to RV and the appropriate EO. Keywords Customer-supplier relationships; relationship value; exchange orientation; competitiveness; wood products.

11 xi Résumés (articles insérés) Article 1 Titre Les stratégies d approvisionnement dans l industrie de la construction : une étude exploratoire auprès des gros constructeurs de maisons aux États-Unis. Résumé Dans le cadre d une orientation marché, l industrie des produits du bois n a d autre choix que de considérer attentivement les besoins du secteur de la construction résidentielle. En raison du mouvement de consolidation et de leur statut de meneurs de jeu, les gros constructeurs aux États-Unis gagnent considérablement en pouvoir d achat et en influence sur les techniques de construction et sur les relations d affaires. Toutefois, leurs stratégies d approvisionnement et leurs relations avec les fournisseurs sont encore méconnues. Cette étude vise à explorer les changements en cours concernant les sources et les ententes d approvisionnement, les pratiques de collaboration et l utilisation des technologies de l information dans la construction résidentielle à grande échelle aux États-Unis. Elle met à jour le besoin pour la recherche future de focaliser davantage sur les relations clientsfournisseurs et suggère l émergence de réseaux de création de valeur pour les produits du bois structuraux. Mots-clés Construction résidentielle; industrie des produits du bois; produits du bois à valeur ajoutée; relations interentreprises; coopération; affaires électroniques; techniques de construction.

12 xii Article 2 Titre Relations interorganisationnelles et création de valeur Synthèse et perspectives. Résumé Cette étude aide à mieux comprendre comment et pourquoi les relations interorganisationnelles (RIO) créent de la valeur. Sur la base d un état de l art pluridisciplinaire, un cadre conceptuel intègre les retombées, la nature, la gouvernance et l environnement d affaires des RIO. L examen des liens entre ces quatre éléments clés indique que la création de valeur varie en fonction de l orientation d échange (transactionnelle/relationnelle) entre les organisations et de la cohérence entre la nature et la gouvernance des RIO. La gestion des RIO et le développement d une compétence relationnelle sont alors mis en relief comme étant les sources de l avantage concurrentiel de demain. Mots-clés Création de valeur; relations interorganisationnelles; orientation marketing; marketing relationnel; gouvernance; gestion des relations client-fournisseur.

13 xiii Article 3 Titre Pour une valeur des relations d affaires supérieure en contexte de commodités : une orientation d échange transactionnelle ou relationnelle? Résumé Le marketing relationnel pose pour acquis qu un échange de type relationnel crée davantage de valeur qu un échange transactionnel. Cette supposition mérite tout particulièrement d être validée dans le cadre du commerce des produits du bois, développé sur une base transactionnelle. Une étude de cas multiple est conduite dans le but d analyser l impact de l orientation d échange (relationnelle ou transactionnelle) sur la valeur des relations d affaires entre clients et fournisseurs au sein de la chaîne d approvisionnement des produits du bois structuraux pour la construction résidentielle en Amérique du Nord. Les résultats montrent qu une orientation d échange relationnelle conduit à une création de valeur supérieure pour les clients et à un avantage compétitif pour les fournisseurs. Toutefois, ces résultats n incitent pas les gestionnaires à abandonner toute orientation transactionnelle mais à gérer stratégiquement leurs relations d affaires en fonction de la valeur de ces relations et de l orientation d échange appropriée. Mots-clés Relations clients-fournisseurs; valeur des relations d affaires; orientation d échange; compétitivité; produits du bois.

14 xiv Acknowledgments The author deeply thanks the persons involved in the following organizations: CIRRELT (Centre Interuniversitaire de Recherche sur les Réseaux d Entreprise, la Logistique et le Transport / Joint Research Center on Networks, Logistics and Transportation), Université Laval, Université de Montréal, École Polytechnique de Montréal, HEC Montréal, UQAM (www.cirrelt.ca); and particularly Diane Poulin, Egide Karuranga, and Connie Van Horne of Université Laval; CIBISA (Chaire Industrielle sur les Bois d'ingénierie Structuraux et d'apparence, / Industrial Chair on Engineered Wood Products for Structural and Appearance Applications), Université Laval (www.cibisa.ulaval.ca); and particularly Robert Beauregard and Benoit St Pierre of Université Laval; C-BOM (Collaborative for Business and Operation Management), University of British Columbia (www.forestry.ubc.ca/cbom); and particularly Rob Kozak and Anne-Hélène Mathey of University of British Columbia; FORAC (Consortium de recherche sur les affaires électroniques dans l'industrie forestière / Research Consortium on Electronic Business in the Forest Industry), Université Laval (www.forac.ulaval.ca); and particularly Sophie d Amours and Marie-Josée Roy of Université Laval, as well as Jean-Marc Frayret of École Polytechnique de Montréal; Forest Business Solutions group, College of Forestry, Oregon State University (www.forestry.oregonstate.edu); and particularly Pablo Crespell, Eric Hansen, and Chris Knowles; FPInnovations - Forintek (Canada s Wood Products Research Institute); and particularly Chris Gaston and François Robichaud; Institution Financière DESJARDINS, and particularly Jacqueline Bédard and Richard Boursier; The Faculty and Ph.D. Program in Business Administration at Université Laval; especially Michel Audet, Karine Barquin, Marie-Claude Beaulieu, Mario Cayer, Anne Falardeau, André Gascon, Antoine Gautier, Réjean Landry, Johanne Nadeau, and Marie-Josée Roy of Université Laval;

15 xv The industrial partners of C-BOM, CIBISA and FORAC; particularly Abitibi Consolidated, Ainsworth, Canfor, Cascades, Freneco, Jager Building Systems, Nordic-Chantiers Chibougameau, TBS, Ultratec; and especially the incognito primary informants in the case study (Adrian, Chris, David, Jim, Brian, and Richard) as well as their valuable customers. The author also warmly thanks Taïeb Hafsi of HEC Montréal, Dorothy Paun of University of Washington, Wolfgang Ulaga of HEC Paris, and Richard Vlosky of Louisiana State University. This study was partly funded by CIBISA, FORAC and Institution Financière DESJARDINS.

16 Alexandra, Amy, Anne-Hélène, Antje, Bastien, Caroline B, Caroline L, Céline, Claude, Diane, Denise, Élyse, Égide, Eva, François, Frédérique, Jean-François, Jochen, Leila, Maman, Marlène, Martin, Matei, Papa, Pablo, Rob, Sophie, Rodolphe, Tom, Véronique, Vincent et aux nombreuses improbabilités qui ont rendu ce doctorat possible.

17 xvii Table of Contents Abstract... ii Résumé...iv Foreword...vi Abstracts (Inserted Papers)... viii Résumés (articles insérés)...xi Acknowledgments...xiv Table of Contents... xvii List of Tables...xx List of Figures...xxi 1. Introductory Chapter Purpose of the Study Research Context Strategic Issues in the Canadian Forest Sector Supply Chain for Structural Wood Products Canada-U.S Structure of the Dissertation Exploratory Study Introduction and Purpose Theoretical Background Overview of the U.S. Housing Sector The evolving U.S. Housing Sector Suppliers Attempt to Adapt in Procuring Wood Products New Business Practices in the Forest Products and Construction Sectors Methods Targeted Population Data Collection Method and Analysis Results Respondents Profile Sector Overview Emerging Issues Discussion and Future Research Conclusion Literature Review Value Creation Overview Conceptualization and Operationalization Development of the Value Literature Key-influences (1980s) Recent Developments (1990s) Newest Developments (late 1990s) Interfirm Relationships as a Means of Value Creation A Cross-Disciplinary Perspective Theories Explaining the Phenomenon...78

18 4. Theoretical Framework Introduction Key Elements of Interfirm Relationships Outcomes of Interfirm Relationships Nature of Interfirm Relationships Governance of Interfirm Relationships The Business Environment Integration into a Theoretical Model Links between Factors Characterizing the Nature of IRs Links between Factors Characterizing the Governance of IRs Links between Nature and Governance of IRs Links between Nature, Governance, and Outcomes of IRs Links between Environment, Nature, and Governance of IRs Discussion and Future Research Case Study Introduction Background Research Objectives Methods Findings Value of customers Value for customers How suppliers perceive their value offerings and competitiveness Impact of exchange orientation on relationship value Discussion Research and managerial implications Study limitations Conclusion Concluding Chapter Summary of results General Discussion Contributions and Limitations Concepts Methods Managerial Practices Research Evaluation Future Research Towards a General Theory of Business Relationships Towards a Strategic Relationship Management (SRM) Bibliography Annex 1 Exploratory Study / Survey Instrument Introduction Use of Building Systems Relationships / Strategic Alliances Information and Communication Technologies Use Procurement Sourcing Annex 2 Case Study / Methodological Developments xviii

19 1. Measures Relationship Value (RV) Exchange Orientation (EO) Detailed Research Protocol Phase #1. Adaptation of the Measure of RV Phase #2. Selection of Relationships Phase #3. Evaluation of the Relative Importance of RV Dimensions Phase #4. Assessment of Relationship Value Phase #5. Assessment of Exchange Orientation Annex 3 Case Study / Interview Guide Value of customer Value for customer Annex 4 Case Study / Questionnaire A Annex 5 Case Study / Questionnaire B Benefits Costs Annex 6 Case Study / Questionnaire C Proximity Interdependence Time Orientation Communication Trust Commitment Cooperation Regulation Coordination Structure xix

20 xx List of Tables Table 1 Respondents range of closings and revenues for Table 2 Estimated consumption by U.S. Top 100 homebuilders...32 Table 3 Procurement sources for large U.S. homebuilders surveyed...35 Table 4 Procurement channels for structural wood products...37 Table 5 Indicators of value creation in interfirm relationships...90 Table 6 Characterization of exchange orientation (EO) Table 7 Sample characteristics Table 8 Research Protocol Table 9 Criteria, methods and results for evaluating the research Table 10 Measure for relationship value (RV) Table 11 Measure for exchange orientation (EO)...200

21 xxi List of Figures Figure 1 Overview of the research context...14 Figure 2 A flowchart of the study...16 Figure 3 Respondents geographic markets in the U.S...31 Figure 4 Current cooperation between large U.S. homebuilders and their suppliers...39 Figure 5 IT applications used by large homebuilders to interact with their suppliers...40 Figure 6 Large U.S. homebuilders opinions on trends over the next five years...42 Figure 7 A possible value-creating network for structural wood products...48 Figure 8 Characterization of the environment, nature and governance of IRs...98 Figure 9 Integrative theoretical model of IRs Figure 10 Conceptual model of the impact of EO on RV Figure 11 Positions of analyzed relationships in the orientation/value matrix Figure 12 Dimensions of RV: suppliers and customers opinions Figure 13 Overall RV, benefits, and cost reductions compared to competition Figure 14 Suppliers perceptions of RV components related to costs and benefits Figure 15 Profile of customer relationships according to RV and EO...135

22 xxii List of Symbols and Abbreviations B2B Business-to-business B2C Business-to-consumer CAD Computer-aided design CDVC Customers desired value change CLV Customer lifetime value CRM Customer relationship management DFMA Design for manufacture and assembly EDI Electronic data interchange EO Exchange orientation ERP Enterprise resource planning (systems) EWP Engineered wood products GDP Gross domestic product ERV Expected relationship value HRM Human resources management IMP Industrial marketing and purchasing (group) I/O Industrial organization theory IOIS Inter-organizational information system IOS Inter-organizational system IRs Interfirm relationships IS Information system IT Information technology LVL Laminated veneer lumber NAHB National Association of Home Builders NAICS North American industry classification system (since 2002) NPD New product development OSB Oriented strand board RBV Resource-based view RV Relationship value RET Relational exchange theory SCM Supply chain management SET Social exchange theory SIC Standard industrial classification (until 1997) SIPs Structural insulated panels SRM Strategic relationship management SME Small and medium enterprise SWOT Strengths-weaknesses-opportunities-threats model TCA Transaction costs analysis U.S. United States

23 1 1. Introductory Chapter The author of this study believes that one core objective of research in strategic management is to support sustainable development of businesses. To this end, research should target a better understanding of evolving business environments and develop conceptual and operational tools for practitioners. The present study has been designed with this objective in mind Purpose of the Study The research has been initiated in the early 2000s to better understand how businesses are to navigate the combined effects of accelerating globalization and fast developing information technologies. The Canadian forest industry seemed especially relevant for grounding a study in this objective. Indeed, its long-term survival as a major contributor to the Canadian economic, social, and environmental wealth is currently threatened. This chapter later presents rationales supporting this premise and explains choices to reduce the scope of the study to structural wood products for residential construction between Canada and the United States (U.S.). Focusing on the supply chain for structural wood products in North America has required a better understanding of strategic issues at stake in this business area. Because of a gap in knowledge with respect to changes impacting the end-users for structural wood products, an exploratory study was undertaken investigating the large U.S. homebuilders procurement strategies. This exploratory study empirically documents various trends (e.g., consolidation, factory-built methods, value-added wood products, strategic partnerships, electronic business, and supply chain management) and the evolving linkages between the

24 2 homebuilding and wood products industries. The study highlights the need for Canadian wood products suppliers to add value to both their products (to adapt to industrialization and prefabrication in construction) and their business practices (to address anticipations of shorter supply chains and increased cooperation and use of information technologies with suppliers). The general question guiding the research thus emerged from the exploratory study as: How can Canadian wood product manufacturers add value to both their products and business practices in order to face current strategic issues detected in their business environment? Answering this question, the dissertation supports the following thesis: Suppliers can increase their value offerings and hence their competitiveness by strategically managing their business relationships according to the value of these relationships and the appropriate exchange orientation. Accordingly, the general objective of the research is to show why and how customersupplier relationships are to be used as tools to enhance suppliers value offerings and competitiveness. The phenomenon under study is: interfirm relationships as a means of value creation. Answering the general research question has required a broad understanding of value creation. A cross-disciplinary literature review was conducted to develop this understanding (in the fields of strategic management, marketing, operations management, research and development, logistics, and information systems). This review of the literature shows the breadth of research as regards value creation and highlights important challenges in defining and operationalizing the concept of value. Overall, this review reveals the central role played by interfirm relationships in value creation.

25 3 Yet, the diversity of approaches to the phenomenon sheds confusion. Existing publications fail to offer a broad yet clear understanding about how and why interfirm relationships can create value. To close this gap, the present research offers a theoretical framework integrating four key elements of interfirm relationships: their nature, their governance, their outcomes, and their business environment. Building on the emergent concept of relationship value (RV), this framework structures the many positive outcomes (i.e., value creation) associated with customer-supplier relationships. In addition, this framework supports the development of a new concept, exchange orientation (EO), proposed in this study to characterize the nature and governance of business relationships along the transactional/relational continuum. In particular, one research proposition drawn from the theoretical framework suggests that RV is influenced by EO. An explanatory case study was then conducted to examine empirically this proposition. The multiple-case study investigates relationships between three Canadian wood products suppliers and their customers in the North American supply chain for residential construction. The purpose of this case study is to determine whether a relational or a transactional EO generates superior RV. Methodological developments provide empirically tested tools that help measure and monitor EO and RV. Results of this case study suggest that RV is superior in a relational EO due to the occurrence of longer-term relationships, and higher degrees of interdependence, commitment, communication, trust, cooperation, and coordination between firms. These findings indicate that a relational EO can lead to superior value for customers and with a competitive edge for suppliers. While the findings do not support abandoning a transactional EO altogether, they do speak to the need for managers in the wood products industry to strategically manage their business relationships according to RV and the appropriate EO. Finally, implications of this study at the theoretical, methodological, and managerial levels are outlined, as well as opportunities for future research towards the development of a

PERSONAL INFORMATION EDUCATION. 2002 January 2000 to June 2002 September 1996 to June 2000. M.B.A., Department of Management, University Laval,

PERSONAL INFORMATION EDUCATION. 2002 January 2000 to June 2002 September 1996 to June 2000. M.B.A., Department of Management, University Laval, PERSONAL INFORMATION Aurelia LEFAIX-DURAND Faculty of Administration Sciences University Laval, Quebec City, Canada E-mail: aurelia.lefaix-durand.1@ulaval.ca Postal mail: 2170 West 44th Avenue, App. 203

More information

Procurement Strategies in the Homebuilding Industry: An Exploratory Study on the Largest Builders in the United States

Procurement Strategies in the Homebuilding Industry: An Exploratory Study on the Largest Builders in the United States Procurement Strategies in the Homebuilding Industry: An Exploratory Study on the Largest Builders in the United States Aurelia Lefaix-Durand François Robichaud Robert Beauregard Robert Kozak Jean-Marc

More information

Impact of Katrina on U.S. Housing Markets: Building Codes Change in Response to Catastrophic Risk

Impact of Katrina on U.S. Housing Markets: Building Codes Change in Response to Catastrophic Risk Impact of Katrina on U.S. Housing Markets: Building Codes Change in Response to Catastrophic Risk 49 th Annual Convention Society of Wood Science and Technology Delton Alderman USDA Forest Service Al Schuler

More information

A value based innovation model

A value based innovation model A value based innovation model Constance Van Horne 1, Jean-Marc Frayret 1 and Diane Poulin 1 (1) FOR@C Research Consortium and CENTOR (Centre de Recherche sur les Technologies de l Organisation Réseau),

More information

Sources of Competitive Advantage for Wood Products Distribution Suppliers To Home Center Retailers

Sources of Competitive Advantage for Wood Products Distribution Suppliers To Home Center Retailers Sources of Competitive Advantage for Wood Products Distribution Suppliers To Home Center Retailers Working Paper #12 Louisiana Forest Products Laboratory Louisiana State University Agricultural Center

More information

GLOBAL WOOD AND WOOD PRODUCTS FLOW

GLOBAL WOOD AND WOOD PRODUCTS FLOW ITEM 5 GLOBAL WOOD AND WOOD PRODUCTS FLOW TRENDS AND PERSPECTIVES Table of Contents GLOBAL WOOD AND WOOD PRODUCTS FLOW - TRENDS AND PERSPECTIVES... 1 SUMMARY... 2 INTRODUCTION... 3 INTERNATIONAL TRADE...

More information

BUSINESS PROCESS OPTIMIZATION. OPTIMIZATION DES PROCESSUS D ENTERPRISE Comment d aborder la qualité en améliorant le processus

BUSINESS PROCESS OPTIMIZATION. OPTIMIZATION DES PROCESSUS D ENTERPRISE Comment d aborder la qualité en améliorant le processus BUSINESS PROCESS OPTIMIZATION How to Approach Quality by Improving the Process OPTIMIZATION DES PROCESSUS D ENTERPRISE Comment d aborder la qualité en améliorant le processus Business Diamond / Le losange

More information

EVALUATING POLICY OUTCOMES: FEDERAL ECONOMIC DEVELOPMENT PROGRAMS IN ATLANTIC CANADA

EVALUATING POLICY OUTCOMES: FEDERAL ECONOMIC DEVELOPMENT PROGRAMS IN ATLANTIC CANADA LA REVUE The CANADIENNE Canadian Journal D'ÉVALUATION of Program Evaluation DE PROGRAMME Vol. 15 No. 2 Pages 57 68 57 ISSN 0834-1516 Copyright 2000 Canadian Evaluation Society EVALUATING POLICY OUTCOMES:

More information

AgroMarketDay. Research Application Summary pp: 371-375. Abstract

AgroMarketDay. Research Application Summary pp: 371-375. Abstract Fourth RUFORUM Biennial Regional Conference 21-25 July 2014, Maputo, Mozambique 371 Research Application Summary pp: 371-375 AgroMarketDay Katusiime, L. 1 & Omiat, I. 1 1 Kampala, Uganda Corresponding

More information

Office of the Auditor General / Bureau du vérificateur général FOLLOW-UP TO THE 2010 AUDIT OF COMPRESSED WORK WEEK AGREEMENTS 2012 SUIVI DE LA

Office of the Auditor General / Bureau du vérificateur général FOLLOW-UP TO THE 2010 AUDIT OF COMPRESSED WORK WEEK AGREEMENTS 2012 SUIVI DE LA Office of the Auditor General / Bureau du vérificateur général FOLLOW-UP TO THE 2010 AUDIT OF COMPRESSED WORK WEEK AGREEMENTS 2012 SUIVI DE LA VÉRIFICATION DES ENTENTES DE SEMAINE DE TRAVAIL COMPRIMÉE

More information

Internet Business Opportunities in the Forest Products Industry

Internet Business Opportunities in the Forest Products Industry Internet Business Opportunities in the Forest Products Industry Richard Vlosky, Ph.D. Professor-Forest Products Marketing Interim Director-Louisiana Forest Products Laboratory School of Renewable Natural

More information

Caroline Dufour. Associate professor, School of Public Policy and Administration, Faculty of Liberal Arts and Professional Studies, York University

Caroline Dufour. Associate professor, School of Public Policy and Administration, Faculty of Liberal Arts and Professional Studies, York University Caroline Dufour Associate professor School of Public Policy and Administration York University 4700 Keele St., Toronto, Ontario, Canada M3J 1P3 Tel.: 1-416-736-2100, ext. 33813 DEGREES AND EDUCATION PhD

More information

PRESS RELEASE February 4, 2016 SIMPSON MANUFACTURING CO., INC. ANNOUNCES FOURTH QUARTER RESULTS

PRESS RELEASE February 4, 2016 SIMPSON MANUFACTURING CO., INC. ANNOUNCES FOURTH QUARTER RESULTS PRESS RELEASE February 4, 2016 SIMPSON MANUFACTURING CO., INC. ANNOUNCES FOURTH QUARTER RESULTS Pleasanton, CA - Simpson Manufacturing Co., Inc. (the Company ) (NYSE: SSD) today announced its fourth quarter

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

E-business in the Quebec forest products industry: perceptions, current uses and intentions to adopt

E-business in the Quebec forest products industry: perceptions, current uses and intentions to adopt 1 E-business in the Quebec forest products industry: perceptions, current uses and intentions to adopt Égide Karuranga, Jean-Marc Frayret, Sophie D Amours Working Paper DT-2005-JMF-3 Research Consortium

More information

direction participative / gestion participative / gestion participative par objectifs / «management» participatif

direction participative / gestion participative / gestion participative par objectifs / «management» participatif DÉFINITIONS TITRE CHAPITRE DU MANAGEMENT EN FRANÇAIS Titre Management chapitre en definitions anglais conduite / direction / gestion / management / organisation management Management is the process of

More information

Canadian universities and international student mobility

Canadian universities and international student mobility Canadian universities and international student mobility August 2007 International student mobility is one of the cornerstones of the growing internationalization of Canadian universities. It encompasses

More information

World blueberry production and consumption/production et consommation mondiale du bleuet Rémy Lambert, Ph.D. George K. Criner, Ph.D.

World blueberry production and consumption/production et consommation mondiale du bleuet Rémy Lambert, Ph.D. George K. Criner, Ph.D. World blueberry production and consumption/production et consommation mondiale du bleuet Rémy Lambert, Ph.D. George K. Criner, Ph.D. Wild Blueberry Producers Association Nova Scotia, 2014 World blueberry

More information

DIRECTIVE ON ACCOUNTABILITY IN CONTRACT MANAGEMENT FOR PUBLIC BODIES. An Act respecting contracting by public bodies (chapter C-65.1, a.

DIRECTIVE ON ACCOUNTABILITY IN CONTRACT MANAGEMENT FOR PUBLIC BODIES. An Act respecting contracting by public bodies (chapter C-65.1, a. DIRECTIVE ON ACCOUNTABILITY IN CONTRACT MANAGEMENT FOR PUBLIC BODIES An Act respecting contracting by public bodies (chapter C-65.1, a. 26) SUBJECT 1. The purpose of this directive is to establish the

More information

Creating value with innovation: From centre of expertise to the forest products industry

Creating value with innovation: From centre of expertise to the forest products industry Creating value with innovation: From centre of expertise to the forest products industry Authors: Constance Van Horne* Jean-Marc Frayret Diane Poulin *connie.van-horne@forac.ulaval.ca FORAC Research Consortium

More information

M. Jean-Paul AGON. Chief Executive Officer. February 16 th 2010

M. Jean-Paul AGON. Chief Executive Officer. February 16 th 2010 M. Jean-Paul AGON Chief Executive Officer February 16 th 2010 COSMETICS MARKET Worldwide cosmetics market* Estimates** Sell-in 2009 (shipments) MASS MARKET PHARMACIES LUXURY HAIR SALONS TOTAL *excluding

More information

18 avenue Antonine-Maillet miguel.rojas@umoncton.ca. +1-506 858-4093 (Fax)

18 avenue Antonine-Maillet miguel.rojas@umoncton.ca. +1-506 858-4093 (Fax) 18 avenue Antonine-Maillet miguel.rojas@umoncton.ca E1A 3E9 Moncton, NB +1-506 858-4219 (Office) Canada +1-506 858-4093 (Fax) Languages: English, French, Spanish EDUCATION Ph. D., Administration (Finance,

More information

Millier Dickinson Blais

Millier Dickinson Blais Research Report Millier Dickinson Blais 2007-2008 National Survey of the Profession September 14, 2008 Contents 1 Introduction & Methodology... 3 2 National Results... 5 3 Regional Results... 6 3.1 British

More information

International Diversification and Exchange Rates Risk. Summary

International Diversification and Exchange Rates Risk. Summary International Diversification and Exchange Rates Risk Y. K. Ip School of Accounting and Finance, University College of Southern Queensland, Toowoomba, Queensland 4350, Australia Summary The benefits arisen

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Measuring Policing Complexity: A Research Based Agenda

Measuring Policing Complexity: A Research Based Agenda ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Account Manager H/F - CDI - France

Account Manager H/F - CDI - France Account Manager H/F - CDI - France La société Fondée en 2007, Dolead est un acteur majeur et innovant dans l univers de la publicité sur Internet. En 2013, Dolead a réalisé un chiffre d affaires de près

More information

An Overview of the Lumber Industry in Canada, 2004 to 2010

An Overview of the Lumber Industry in Canada, 2004 to 2010 Catalogue no. 11-621-M, no. 89 ISSN 1707-0503 ISBN 978-1-100-19666-4..Analytical Paper... Analysis in Brief An Overview of the Lumber Industry in Canada, 2004 to 2010 by Benoit Germain Manufacturing and

More information

A web-based multilingual help desk

A web-based multilingual help desk LTC-Communicator: A web-based multilingual help desk Nigel Goffe The Language Technology Centre Ltd Kingston upon Thames Abstract Software vendors operating in international markets face two problems:

More information

SUPPLEMENT N 4 DATED 12 May 2014 TO THE BASE PROSPECTUS DATED 22 NOVEMBER 2013. BPCE Euro 40,000,000,000 Euro Medium Term Note Programme

SUPPLEMENT N 4 DATED 12 May 2014 TO THE BASE PROSPECTUS DATED 22 NOVEMBER 2013. BPCE Euro 40,000,000,000 Euro Medium Term Note Programme SUPPLEMENT N 4 DATED 12 May 2014 TO THE BASE PROSPECTUS DATED 22 NOVEMBER 2013 BPCE Euro 40,000,000,000 Euro Medium Term Note Programme BPCE (the Issuer ) may, subject to compliance with all relevant laws,

More information

THE ACCOUNTABILITY CHALLENGE IN HEALTH CARE: THE CONTRIBUTION OF A HEALTH OMBUDSMAN

THE ACCOUNTABILITY CHALLENGE IN HEALTH CARE: THE CONTRIBUTION OF A HEALTH OMBUDSMAN THE ACCOUNTABILITY CHALLENGE IN HEALTH CARE: THE CONTRIBUTION OF A HEALTH OMBUDSMAN Catherine Régis* Résumé............................... 89 Summary............................... 90 Introduction.............................

More information

NOTES POUR L ALLOCUTION DE M

NOTES POUR L ALLOCUTION DE M NOTES POUR L ALLOCUTION DE M. RÉJEAN ROBITAILLE, PRÉSIDENT ET CHEF DE LA DIRECTION, À LA CONFÉRENCE DES SERVICES FINANCIERS CANADIENS LE 31 MARS 2009, À 11H AU CENTRE MONT-ROYAL, À MONTRÉAL Mise en garde

More information

CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION

CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA by Leon du Plessis MINOR DISSERTATION Submitted in partial fulfilment of the requirements for the

More information

REQUEST FORM FORMULAIRE DE REQUÊTE

REQUEST FORM FORMULAIRE DE REQUÊTE REQUEST FORM FORMULAIRE DE REQUÊTE ON THE BASIS OF THIS REQUEST FORM, AND PROVIDED THE INTERVENTION IS ELIGIBLE, THE PROJECT MANAGEMENT UNIT WILL DISCUSS WITH YOU THE DRAFTING OF THE TERMS OF REFERENCES

More information

Current Status of Electronic Data Interchange in the U.S. 1 -SUMMARY-

Current Status of Electronic Data Interchange in the U.S. 1 -SUMMARY- Current Status of Electronic Data Interchange in the U.S. 1 -SUMMARY- Conducted by: Richard P. Vlosky, Ph.D., FIWSc. 2 Director and Professor June 9, 2014 INTRODUCTION Electronic data interchange (EDI)

More information

COURSE TITLE: LOGISTICS PRINCIPLES OF LOGISTICS MANAGEMENT DEPARTMENT: MIS & LOGISTICS CODE: SIL 501

COURSE TITLE: LOGISTICS PRINCIPLES OF LOGISTICS MANAGEMENT DEPARTMENT: MIS & LOGISTICS CODE: SIL 501 COURSE TITLE: LOGISTICS PRINCIPLES OF LOGISTICS MANAGEMENT The purpose of this module is to present the main logistical terms and methods. Students: May acquire a global view of the logistical context

More information

General Certificate of Education Advanced Level Examination June 2012

General Certificate of Education Advanced Level Examination June 2012 General Certificate of Education Advanced Level Examination June 2012 French Unit 4 Speaking Test Candidate s Material To be conducted by the teacher examiner between 7 March and 15 May 2012 (FRE4T) To

More information

Activity Report Accomplishments of the Project Management Chair Team from January 1 st to April 30 th 2011

Activity Report Accomplishments of the Project Management Chair Team from January 1 st to April 30 th 2011 Activity Report Accomplishments of the Project Management Chair Team from January 1 st to April 30 th 2011 CONTENTS Awards and Recognition Visibility Research Grant Conference Open to the Public Conferences

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

REQUEST FORM FORMULAIRE DE REQUETE

REQUEST FORM FORMULAIRE DE REQUETE REQUEST FORM FORMULAIRE DE REQUETE ON THE BASIS OF THIS REQUEST FORM, AND PROVIDED THE INTERVENTION IS ELIGIBLE, THE PROJECT MANAGEMENT UNIT WILL DISCUSS WITH YOU THE DRAFTING OF THE TERMS OF REFERENCES

More information

Each of the 16 Canadian medical schools has a psychiatry. Canadian Psychiatry Residency Training Programs: A Glance at the Management Structure

Each of the 16 Canadian medical schools has a psychiatry. Canadian Psychiatry Residency Training Programs: A Glance at the Management Structure Brief Communication Canadian Psychiatry Residency Training Programs: A Glance at the Management Structure Louis T van Zyl, MB, ChB, MMedPsych, FRCPC 1, Paul R Davidson, PhD, CPsych 2 Objectives: To describe

More information

STUDENT APPLICATION FORM (Dossier d Inscription) ACADEMIC YEAR 2010-2011 (Année Scolaire 2010-2011)

STUDENT APPLICATION FORM (Dossier d Inscription) ACADEMIC YEAR 2010-2011 (Année Scolaire 2010-2011) Institut d Administration des Entreprises SOCRATES/ERASMUS APPLICATION DEADLINE : 20th November 2010 OTHER (Autre) STUDENT APPLICATION FORM (Dossier d Inscription) ACADEMIC YEAR 2010-2011 (Année Scolaire

More information

Survey on Conference Services provided by the United Nations Office at Geneva

Survey on Conference Services provided by the United Nations Office at Geneva Survey on Conference Services provided by the United Nations Office at Geneva Trade and Development Board, fifty-eighth session Geneva, 12-23 September 2011 Contents Survey contents Evaluation criteria

More information

Thomas Jeanjean. 2008 Associate Professor of Accounting, HEC School of Management

Thomas Jeanjean. 2008 Associate Professor of Accounting, HEC School of Management Thomas Jeanjean D ETAILS HEC School of Management 1 rue de la Libération 78351 Jouy-en-Josas CEDEX FRANCE Email: jeanjean@hec.fr Office tel: +33 1 39 67 72 86 French citizenship Married, three children

More information

Operation Structure (OS)

Operation Structure (OS) Brief description of the paper/report Argument Original reference Use of Game theory to analyse and control Supply Chain Management Systems Gérard P. Cachon, Serguei Netessine Game Theory in Supply Chain

More information

REQUEST FORM FORMULAIRE DE REQUÊTE

REQUEST FORM FORMULAIRE DE REQUÊTE REQUEST FORM FORMULAIRE DE REQUÊTE ON THE BASIS OF THIS REQUEST FORM, AND PROVIDED THE INTERVENTION IS ELIGIBLE, THE PROJECT MANAGEMENT UNIT WILL DISCUSS WITH YOU THE DRAFTING OF THE TERMS OF REFERENCES

More information

The SIST-GIRE Plate-form, an example of link between research and communication for the development

The SIST-GIRE Plate-form, an example of link between research and communication for the development 1 The SIST-GIRE Plate-form, an example of link between research and communication for the development Patrick BISSON 1, MAHAMAT 5 Abou AMANI 2, Robert DESSOUASSI 3, Christophe LE PAGE 4, Brahim 1. UMR

More information

Program'! Governance)Innovation)Lecture)Series) )Cycle)de)conférence)Innovations)en)gouvernance)

Program'! Governance)Innovation)Lecture)Series) )Cycle)de)conférence)Innovations)en)gouvernance) Resilienceincriticalinfrastructureandcrime prevention: Aworkshoponcollaborationandmulti9levelgovernance Larésiliencedanslesinfrastructuresessentiellesetla préventionducrime: Unatelierdetravailsurlacollaborationetlagouvernance

More information

Global Supply Chain Summit 2015

Global Supply Chain Summit 2015 Global Supply Chain Summit 2015 Palais des Congrès de Montréal Monday, March 30, 2015 Speaking Notes for Opening Remarks Aéro Montréal Global Supply Chain Summit 2015 Opening Remarks: The Defence Procurement

More information

First-half 2014 RESULTS. August 1 st, 2014. Jean-Paul AGON. Chairman and CEO

First-half 2014 RESULTS. August 1 st, 2014. Jean-Paul AGON. Chairman and CEO RESULTS First-half 2014 August 1 st, 2014 Jean-Paul AGON Chairman and CEO The Cosmetics Market I 2 Worldwide Cosmetics Market * FIRST-HALF 2014 3.5/ 4 + + % *Excluding razors, soaps and toothpastes. First-half

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

David Cohen, Associate Professor, and Ilan Vertinsky, Professor University of British Columbia, Canada

David Cohen, Associate Professor, and Ilan Vertinsky, Professor University of British Columbia, Canada Policy Issues in Sustainable Commercial Forestry and Trade in China: The Logging Ban and Entry to the WTO David Cohen, Associate Professor, and Ilan Vertinsky, Professor University of British Columbia,

More information

NUNAVUT HOUSING CORPORATION - BOARD MEMBER RECRUITMENT

NUNAVUT HOUSING CORPORATION - BOARD MEMBER RECRUITMENT NUNAVUT HOUSING CORPORATION - BOARD MEMBER RECRUITMENT The is seeking Northern Residents interested in being on our Board of Directors We are seeking individuals with vision, passion, and leadership skills

More information

Introducing Electronic Supply Chain Collaboration in China

Introducing Electronic Supply Chain Collaboration in China Thomas Christian Fendt Introducing Electronic Supply Chain Collaboration in China Evidence from Manufacturing Industries Universitatsverlag der Technischen Universitat Berlin Table of Contents (Detailed)

More information

RÉPONSE DE ÉNERGIE LA LIÈVRE S.E.C. ET D ÉNERGIE BROOKFIELD MARKETING INC. À LA DEMANDE DE RENSEIGNEMENT N o 1 DE LA RÉGIE DE L ÉNERGIE («RÉGIE»)

RÉPONSE DE ÉNERGIE LA LIÈVRE S.E.C. ET D ÉNERGIE BROOKFIELD MARKETING INC. À LA DEMANDE DE RENSEIGNEMENT N o 1 DE LA RÉGIE DE L ÉNERGIE («RÉGIE») RÉGIE DE L ÉNERGIE DOSSIER : R-3625-2007 RÉPONSE DE ÉNERGIE LA LIÈVRE S.E.C. ET D ÉNERGIE BROOKFIELD MARKETING INC. À LA DEMANDE DE RENSEIGNEMENT N o 1 DE LA RÉGIE DE L ÉNERGIE («RÉGIE») Page 2 de 7 Question

More information

Guidance on Extended Producer Responsibility (EPR) Analysis of EPR schemes in the EU and development of guiding principles for their functioning

Guidance on Extended Producer Responsibility (EPR) Analysis of EPR schemes in the EU and development of guiding principles for their functioning (EPR) Analysis of in the EU and development of guiding principles for their functioning In association with: ACR+ SITA LUNCH DEBATE 25 September 2014 Content 1. Objectives and 2. General overview of in

More information

TRADE BARRIERS IN FOREST INDUSTRY BETWEEN MALAYSIA AND EUROPE

TRADE BARRIERS IN FOREST INDUSTRY BETWEEN MALAYSIA AND EUROPE TRADE BARRIERS IN FOREST INDUSTRY BETWEEN MALAYSIA AND EUROPE Noor Aini ZAKARIA Soutenance pour obtention du diplôme de Doctorat en Sciences Economiques Défendu le 28 Avril 2011 AHMAD Ismariah COSTA Sandrine

More information

Competitive Intelligence en quelques mots

Competitive Intelligence en quelques mots Competitive Intelligence en quelques mots Henri Dou douhenri@yahoo.fr http://www.ciworldwide.org Professeur des Universités Directeur d Atelis (Intelligence Workroom) Groupe ESCEM Consultant WIPO (World

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Sun StorEdge A5000 Installation Guide

Sun StorEdge A5000 Installation Guide Sun StorEdge A5000 Installation Guide for Windows NT Server 4.0 Sun Microsystems, Inc. 901 San Antonio Road Palo Alto, CA 94303-4900 USA 650 960-1300 Fax 650 969-9131 Part No. 805-7273-11 October 1998,

More information

TREATIES AND OTHER INTERNATIONAL ACTS SERIES 12859. Agreement Between the UNITED STATES OF AMERICA and CONGO

TREATIES AND OTHER INTERNATIONAL ACTS SERIES 12859. Agreement Between the UNITED STATES OF AMERICA and CONGO 1 TREATIES AND OTHER INTERNATIONAL ACTS SERIES 12859 EMPLOYMENT Agreement Between the UNITED STATES OF AMERICA and CONGO Effected by Exchange of Notes Dated at Washington April 11 and May 23, 1997 2 NOTE

More information

THE DEVELOPMENT OF OFFICE SPACE AND ERGONOMICS STANDARDS AT THE CITY OF TORONTO: AN EXAMPLE OF SUCCESSFUL INCLUSION OF ERGONOMICS AT THE DESIGN STAGE

THE DEVELOPMENT OF OFFICE SPACE AND ERGONOMICS STANDARDS AT THE CITY OF TORONTO: AN EXAMPLE OF SUCCESSFUL INCLUSION OF ERGONOMICS AT THE DESIGN STAGE THE DEVELOPMENT OF OFFICE SPACE AND ERGONOMICS STANDARDS AT THE CITY OF TORONTO: AN EXAMPLE OF SUCCESSFUL INCLUSION OF ERGONOMICS AT THE DESIGN STAGE BYERS JANE, HARDY CHRISTINE, MCILWAIN LINDA, RAYBOULD

More information

PhD Program in Pharmaceutical Sciences From drug discovery to the patient Training the next generations of pharmaceutical scientists

PhD Program in Pharmaceutical Sciences From drug discovery to the patient Training the next generations of pharmaceutical scientists PhD Program in Pharmaceutical Sciences From drug discovery to the patient Training the next generations of pharmaceutical scientists Section des sciences pharmaceutiques Univerisité de Lausanne, Université

More information

PREFERENTIAL TRADE AGREEMENT BETWEEN THE REPUBLIC OF INDIA AND THE REPUBLIC OF CHILE PREAMBLE

PREFERENTIAL TRADE AGREEMENT BETWEEN THE REPUBLIC OF INDIA AND THE REPUBLIC OF CHILE PREAMBLE PREFERENTIAL TRADE AGREEMENT BETWEEN THE REPUBLIC OF INDIA AND THE REPUBLIC OF CHILE PREAMBLE The Government of the Republic of India and the Government of the Republic of Chile, (hereinafter referred

More information

The Premium Review. 7 December 2006

The Premium Review. 7 December 2006 The Premium Review 7 December 2006 The L Oréal Business Model Growth Perspectives : 4 illustrations L Oréal Highlights 3 Worldwide leader in Cosmetics 2005 Sales : 14 533 M A unique expertise : A Pure

More information

The Canada United States Softwood Lumber Dispute

The Canada United States Softwood Lumber Dispute Voice of Forest Practitioners Information Paper The Canada United States Softwood Lumber Dispute The Canada-United States (US) softwood lumber dispute is an unfortunate and contentious feature of our trade

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

DE LA BRUSLERIE Hubert

DE LA BRUSLERIE Hubert DE LA BRUSLERIE Hubert Associate Professor Hubert.DE-LA-BRUSLERIE@dauphine.fr Office : P 601 Current Position - Status Head of an education program : Corporate Financial Management Department of attachment

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Présentation de la KIC Raw Materials

Présentation de la KIC Raw Materials Programmes H2020 Recherche et Innovation Energie et Environnement Présentation de la KIC Raw Materials Frédéric Villiéras Université de Lorraine H2020 Energie et Environnement - Paris 8 avril 2015 - F.

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Weyerhaeuser Company

Weyerhaeuser Company Weyerhaeuser Investor Conference Company Weyerhaeuser Company New York, NY February 2010 Morgan Stanley Global Basic Materials Conference New York City February 2010 Forward Looking Statement This presentation

More information

Joint fisheries patrol Operational Action plan Workshop. Mauritius, 24-26 2012.

Joint fisheries patrol Operational Action plan Workshop. Mauritius, 24-26 2012. SmartFish Meeting Report No 069 Joint fisheries patrol Operational Action plan Workshop. Mauritius, 24-26 2012. Prepared by Jude Talma This publication has been produced with the assistance of the European

More information

Internet readiness and e-business adoption of Canadian value-added wood producers

Internet readiness and e-business adoption of Canadian value-added wood producers Internet readiness and e-business adoption of Canadian value-added wood producers by Robert A. Kozak 1 This study focuses on results of a facsimile survey sent to value-added wood producers across Canada

More information

Webinar: Defining and Implementing Effective Sourcing Strategies

Webinar: Defining and Implementing Effective Sourcing Strategies Webinar: Defining and Implementing Effective Sourcing Strategies Lew R. Roberts Adjunct Faculty, Gordon Institute of Business Science Lecturer and Consultant, Georgia Tech Supply Chain and Logistics Institute

More information

ISO 10303-xx STEP. Sommaire. étendue. STandard for the Exchange of Product model data. Hervé Panetto CRAN Herve.Panetto@cran.uhp-nancy.fr. nancy.

ISO 10303-xx STEP. Sommaire. étendue. STandard for the Exchange of Product model data. Hervé Panetto CRAN Herve.Panetto@cran.uhp-nancy.fr. nancy. ISO 10303-xx STEP STandard for the Exchange of Product model data Hervé Panetto CRAN Herve.Panetto@cran.uhp-nancy.fr nancy.fr Sommaire 1. Architecture 2. Un protocole d application : AP214 3. Conclusions

More information

The Forest Industry: harvest, demand and foreign trade

The Forest Industry: harvest, demand and foreign trade The Forest Industry: harvest, demand and foreign trade Timber Measurements Society Central Meeting April 10, 2014 Coeur d Alene, Idaho 2013 Forest2Market, Inc. 2 Forest2Market Data Experience Expertise

More information

Survey on use of Taser International 21ft cartridges

Survey on use of Taser International 21ft cartridges ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

COLLABORATIVE LCA. Rachel Arnould and Thomas Albisser. Hop-Cube, France

COLLABORATIVE LCA. Rachel Arnould and Thomas Albisser. Hop-Cube, France COLLABORATIVE LCA Rachel Arnould and Thomas Albisser Hop-Cube, France Abstract Ecolabels, standards, environmental labeling: product category rules supporting the desire for transparency on products environmental

More information

Administrer les solutions Citrix XenApp et XenDesktop 7.6 CXD-203

Administrer les solutions Citrix XenApp et XenDesktop 7.6 CXD-203 Administrer les solutions Citrix XenApp XenDesktop 7.6 CXD-203 MIEL Centre Agréé : N 11 91 03 54 591 Pour contacter le service formation : 01 60 19 16 27 Pour consulter le planning des formations : www.miel.fr/formation

More information

First-half 2012 Results. August 29 th, 2012. Jean-Paul AGON. Chairman and CEO

First-half 2012 Results. August 29 th, 2012. Jean-Paul AGON. Chairman and CEO First-half 2012 Results August 29 th, 2012 Jean-Paul AGON Chairman and CEO First-half 2012 Results +11.4% +10.8% Operating profit 1,702.3 1,896.5 Net profit after non-controlling interests 1,625.2 1,466.6

More information

Stephen Dibert Global Practice Lead Life Sciences Foreign Affairs, Trade and Development Canada JBA Seminar - February, 2015

Stephen Dibert Global Practice Lead Life Sciences Foreign Affairs, Trade and Development Canada JBA Seminar - February, 2015 Life Sciences Industry in Canada Stephen Dibert Global Practice Lead Life Sciences Foreign Affairs, Trade and Development Canada JBA Seminar - February, 2015 Life Sciences in Canada Canadian life sciences

More information

Sun Enterprise Optional Power Sequencer Installation Guide

Sun Enterprise Optional Power Sequencer Installation Guide Sun Enterprise Optional Power Sequencer Installation Guide For the Sun Enterprise 6500/5500 System Cabinet and the Sun Enterprise 68-inch Expansion Cabinet Sun Microsystems, Inc. 901 San Antonio Road Palo

More information

EDUCATION. 2004 DOCTORAL DEGREE IN FINANCE (Ph. D. FINANCE) UNIVERSITÉ LAVAL, QUEBEC 1997 MASTER OF SCIENCE IN ADMINISTRATIVE SCIENCES (M.SC.

EDUCATION. 2004 DOCTORAL DEGREE IN FINANCE (Ph. D. FINANCE) UNIVERSITÉ LAVAL, QUEBEC 1997 MASTER OF SCIENCE IN ADMINISTRATIVE SCIENCES (M.SC. FRANK COGGINS, Ph.D. Associated Researcher, CIRPÉE Assistant Professor of finance Faculty of Business 2500 boul. de l'université Sherbrooke Qc, J1K 2R1 CANADA (819) 821-8000 Ext : 65156 EDUCATION 2004

More information

Thursday, June 12 th, 2014. Food Security Network of Newfoundland and Labrador www.foodsecuritynews.com

Thursday, June 12 th, 2014. Food Security Network of Newfoundland and Labrador www.foodsecuritynews.com Thursday, June 12 th, 2014 Food Security Network of Newfoundland and Labrador www.foodsecuritynews.com About FSN FSN s mission is to actively promote comprehensive community-based solutions to ensure access

More information

Short Form Description / Sommaire: Carrying on a prescribed activity without or contrary to a licence

Short Form Description / Sommaire: Carrying on a prescribed activity without or contrary to a licence NOTICE OF VIOLATION (Corporation) AVIS DE VIOLATION (Société) Date of Notice / Date de l avis: August 29, 214 AMP Number / Numéro de SAP: 214-AMP-6 Violation committed by / Violation commise par : Canadian

More information

Faculty of Arts and Social sciences/ Faculty of Public Affairs/Sprott School of Business

Faculty of Arts and Social sciences/ Faculty of Public Affairs/Sprott School of Business UNIVERSITIES FACULITIES OPEN PARIS I PARIS IV PARIS VI PROGRAMS OFFERED / RESTRICTED COURSES Accords ouverts - Accords ouverts "sous-réserves" - Accords fermés Carleton Social sciences/ Faculty of Public

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

Education et Formation Professionnelle des Commerçants du Gaz Naturel dans la Vision d un Pivot de Commerce du Gaz Naturel Turc

Education et Formation Professionnelle des Commerçants du Gaz Naturel dans la Vision d un Pivot de Commerce du Gaz Naturel Turc Vision d un Pivot de Commerce du Gaz Naturel Turc 2013-1-TR1-LEO05-47603 1 Vision d un Pivot de Commerce du Gaz Naturel Turc (2013-1-TR1-LEO05-47603) Information sur le projet Titre: Code Projet: Education

More information

SECONDARY MIDDLE SCHOOL csf.bc.ca

SECONDARY MIDDLE SCHOOL csf.bc.ca SECONDARY MIDDLE SCHOOL 7-8-9 csf.bc.ca MIDDLE SCHOOL n the middle school program, all the teachers are specialists in the subjects they teach, able Ito pass on their knowledge and introduce the students

More information

Noel ALBERT. Assistant Professor of Marketing KEDGE BUSINESS SCHOOL KEDGE +33 4 91 82 73 39 noel.albert@kedgebs.com EDUCATION

Noel ALBERT. Assistant Professor of Marketing KEDGE BUSINESS SCHOOL KEDGE +33 4 91 82 73 39 noel.albert@kedgebs.com EDUCATION Noel ALBERT Assistant Professor of Marketing KEDGE BUSINESS SCHOOL KEDGE +33 4 91 82 73 39 noel.albert@kedgebs.com EDUCATION 2009 2004 2003 Ph.D. [Marketing] University of Grenoble (France) Postgraduate

More information

Archived Content. Contenu archivé

Archived Content. Contenu archivé ARCHIVED - Archiving Content ARCHIVÉE - Contenu archivé Archived Content Contenu archivé Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject

More information

527796-LLP-1-2012-1-ES-LEONARDO-LMP. http://www.adam-europe.eu/adam/project/view.htm?prj=9975

527796-LLP-1-2012-1-ES-LEONARDO-LMP. http://www.adam-europe.eu/adam/project/view.htm?prj=9975 innovative methodology 527796-LLP-1-2012-1-ES-LEONARDO-LMP 1 Information sur le projet Titre: Code Projet: Année: 2012 Type de Projet: Statut: Accroche marketing: Learn Play Manage. Collaborative Learning

More information

Categorical distribution of food safety constraints in Moroccan companies

Categorical distribution of food safety constraints in Moroccan companies Available online at www.scholarsresearchlibrary.com Scholars Research Library Der Pharmacia Lettre, 2015, 7 (2):285-292 (http://scholarsresearchlibrary.com/archive.html) ISSN 0975-5071 USA CODEN: DPLEB4

More information

Noel ALBERT. Assistant Professor of Marketing

Noel ALBERT. Assistant Professor of Marketing Noel ALBERT Assistant Professor of Marketing BP 921 13288 Marseille cedex 9 France +33 (0) 4 91 82 73 39 noel.albert@kedgebs.com EXPERIENCES AT EUROMED MARSEILLE Courses taught 2011 2013 Research Method,

More information

Sun Management Center Change Manager 1.0.1 Release Notes

Sun Management Center Change Manager 1.0.1 Release Notes Sun Management Center Change Manager 1.0.1 Release Notes Sun Microsystems, Inc. 4150 Network Circle Santa Clara, CA 95054 U.S.A. Part No: 817 0891 10 May 2003 Copyright 2003 Sun Microsystems, Inc. 4150

More information

Demand Driven Distribution: The Logistical Challenges and Opportunities

Demand Driven Distribution: The Logistical Challenges and Opportunities Demand Driven Distribution: The Logistical Challenges and Opportunities J. Ashayeri, R.P. Kampstra Department of Econometrics and Operations Research Tilburg University P.O. Box 90153 5000 LE Tilburg,

More information

Holinger AG / Holinger Group Facts and Figures 2011. Holinger SA / Groupe Holinger Faits et chiffres 2011

Holinger AG / Holinger Group Facts and Figures 2011. Holinger SA / Groupe Holinger Faits et chiffres 2011 / Facts and Figures 211 / Groupe Holinger Faits et chiffres 211 A B C D E F G Progress of shareholders equity and share value Evolution des fonds propres et de la valeur de l action Financial statement

More information

Comparaison et analyse des labels de durabilité pour la montagne, en Europe et dans le monde.

Comparaison et analyse des labels de durabilité pour la montagne, en Europe et dans le monde. Labels Touristiques Européens Comparaison et analyse des labels de durabilité pour la montagne, en Europe et dans le monde. Prof. Dr. Tobias Luthe November 2013 Structure de la presentation 1. L eventail

More information