Globalisierung und E-Business: ...alle dachten, die new economy ist tot... what works, what not
|
|
- Ursula Jenkins
- 7 years ago
- Views:
Transcription
1 Globalisierung und Business:...alle dachten, die new economy ist tot... what works, what not Michael Klemen Krems, September 2001 Michael Klemen / Company Private Page 1
2 1. Introduction Business Application Evolution Europe`s Status B2B Cyber- Market Connection Scope Traditional Trading Partners Value/Supply Chain C-Commerce Enterprise Domain 199 Reactive Reporting Proactive Notification Collaborative Interaction Source: Gartner Group September 2001 APPLICATION PARADIGM Michael Klemen / Company Private
3 1. Introduction The e-business world Europe`s Status B2B eprocurement Unternehmen ecommerce LIEFERANTEN Einkauf Verkauf KUNDEN eprocurement Auktionen Web-basierte Einkaufsunterstützung emarketplaces eportale Intern esupply Chain Mgmt Collaboration/Groupware Sales Force Automation Work Flow econtrolling emarketing ecustomer Relationship Management Shops und Kataloge Web Publishing eportale Source: Die Presse September 2001 Michael Klemen / Company Private Page 3
4 1. Introduction Target: a perfect relationship Europe`s Status B2B One Seller Intimate relationship: Exceptional Anyone No relationship: Commonplace Anyone Buyer (consumer or business) One Customer Relationship Management lets an any-to-any relationship feel like an intimate one-to-one relationship September 2001 Michael Klemen / Company Private Page 4
5 1. Introduction How e-biz works today Europe`s Status B2B September 2001 Michael Klemen / Company Private Page
6 1. Introduction Letting customers lead Europe`s Status B2B Markets are conversations Markets consist of human beings, not demographic sectors Conversations among human beings sound human. They are conducted in a human voice. Whether delivering information, opinions, perspectives, dissenting arguments or humorous asides, the human voice is typically open, natural, uncontrived People recognize each other as such from the sound of this voice. Source: Futurize Your Enterprise / David Siegel September 2001 Michael Klemen / Company Private Page 6
7 1. Introduction From Push to Pull Marketing Europe`s Status B2B Awareness Interest Consideration Electronically know your customer : find attract engage manage awareness acquisition education conversion Purchase fulfill service maturation sales support September 2001 Michael Klemen / Company Private
8 1. Introduction Customer View Functional content Campaign templates Web campaigns mail campaigns Newsletter services Web Analysis Lead & Prospect Generation Customer Monitoring Partner & Alliances Search Supplier Evaluation Company Evaluation M&A Competitive Analysis Search for Investors Contact Management Calendar / Scheduling Campaign Management Telemarketing / Telesales Lead Tracking Opportunity Management Account Management Sales Management Order Processing Automation Management Analysis / Reporting Decision Support Europe`s Status Customer lifecycle Service Management find attract engage manage fulfill service/support - Service Mgmt - Service Provisioning - Mobile Service Mgmt - Service Monitoring and Reporting - Intelligent Pricing and Bidding - IT Procurement - Workflow Mgmt - Billing Interfaces Employee Management - Individual Service Portal - Personal Resource Mgmt - Individual Calendar Mgmt - Timesheets - Workflow Mgmt - Multi Language / Multi Currency Project Management - Service Delivery Project Mgmt - Workflow Mgmt - Multi Language / Multi Currency Quality Management Organization Management - Helpdesk - Complaint Mgmt - Organizational Infrastructure Mgmt - Service Level Agreement Mgmt - External Provider Mgmt - Trouble Ticketing - Outsource Mgmt - QA Certification - Approval / Authorization of Services - Configuration Mgmt - Service Delivery Team Mgmt - Workflow Mgmt - Workflow Mgmt - Multi Language / Multi Currency - Multi Language / Multi Currency September 2001 Michael Klemen / Company Private Page 8 B2B
9 1. Stages in marketing Ad hoc activity Focusing the effort Formalization Institutionalizing capability Activities of digital marketing group establish a basic online presence rally international interests/skills create policies to focus and unify efforts track what works and what doesn t build the digital business develop/gather appropriate skills deliver against value proposition manage organizational interdependencies Structure and reporting no formal structure in place low visibility steering committee established temporary reporting relationship organizational structure emerges formal home established for digital group distinct units in place within group linkages to core business People involved a few, often self-selected part time fewer than -10 people full time full-time people heavy support from 1 or 2 sources (eg, agency) more than 30 full-time staff Web of external support sources Skills in place no institutional expertise or specialization few experts with little specialization experts emerging dedicated experts and skills in place Funding little or none corporate or ad hoc by business or functional units by business units September 2001 Michael Klemen / Company Private Page 9
10 1. Introduction Innovative ways forward Europe`s Status B2B Think web first... not only Some examples: Source: Futurize Your Enterprise / David Siegel September 2001 Michael Klemen / Company Private Page 10
11 statthannover.update.com No welcome! Still X days to go! Inform me! Please Inform me *First name *Last name * Poll CeBIT Started? Yes welcome! welcome screen (after 10 secs auto-redirect) Recommend *First name *Last name * *Friend 1 Friend 2 Friend Press / Future Interview Audio Interview Download Picture Download Links amazon.de messeparty.de... marketing.manager F l a s h Poll a xxx b xx c xxxxxx Press Links Call Main Page request.center F l a s h Recommend Win a Book mm rc pm Call Yes Win A Book *First name *Last name * *Address (x) Yes, I agree... prospect.miner F l a s h Call Do you want to win? No Feedback Thank You Call Me Back *First name *Last name *Tel No Address... *Time Call September 2001 Michael Klemen / Company Private Page 11
12 Europe in 2001 B2B PART II European Behavior in Online Shopping convergence The Wall Street Journal Europe`s magazine of digital business Summer 2001 Summer 2001 September 2001 Michael Klemen / Company Private Page 12
13 Europe in 2001 B2B September 2001 Michael Klemen / Company Private Page 13
14 Europe in 2001 B2B September 2001 Michael Klemen / Company Private Page 14
15 Europe in 2001 B2B September 2001 Michael Klemen / Company Private Page 1
16 B2B where to go PART III Where does B2B go A McKinsey Stanford e- study Summer 2001 September 2001 Michael Klemen / Company Private Page 16
17 1. Introduction Methodology Findings Implications Where does B2B go Just a short time ago, expectations were that the business-to-business Internet sector would be in full swing today. Yet many once-promising B2B exchanges have now either gone out-of-business, downsized, or been forced to change their business model. Where does B2B go from here? McKinsey & Company teamed recently with Stanford University Business School s Center for Electronic Business and Commerce to collect and analyze operational information from 60 independent B2B platforms across the US and Europe. The team s goal was to create a index for B2B companies based on their ability to acquire customers, penetrate customer spending, and monetize the business opportunities they d targeted. The eleven exhibits that follow present the study s findings. September 2001 Michael Klemen / Company Private Page 17
18 Methodology What indicates? The study team identified indicators to help evaluate the operational traction achieved by participants. September 2001 Michael Klemen / Company Private Page 18
19 Findings Customer acquisition Top-quartile companies have significantly more active buyers and sellers and a greater number of first-time customers September 2001 Michael Klemen / Company Private Page 19
20 Findings Customer penetration Even the top-quartile B2Bs do not execute numerous transactions per customer. (The average number of transactions even for the top quartile is less than two per month) September 2001 Michael Klemen / Company Private Page 20
21 Findings Customer monetization The best performers have higher returns on operating expenditures and are more successful in getting larger transaction revenues September 2001 Michael Klemen / Company Private Page 21
22 Implications Payment capability beats content provision Marketplaces with extensive transaction and payment capability scored higher than those with rich content September 2001 Michael Klemen / Company Private Page 22
23 Implications A new, successful revenue model is emerging As marketplaces expand to provide more than just transaction-based capabilities, the greater share of revenues will come from value-added services as well as consulting, training, and technology licensing September 2001 Michael Klemen / Company Private Page 23
24 . Relationship vs. Transaction September 2001 Michael Klemen / Company Private Page 24
25 Danke schön September 2001 Michael Klemen / Company Private Page 2
B2B...or not to be? 1 Oktober 2001. Michael Klemen Krems, 08.10.2001. Michael Klemen PRIVATE
B2B...or not to be? Michael Klemen Krems, 08.10.2001 1 Oktober 2001 The e-business world... eprocurement Unternehmen ecommerce LIEFERANTEN Einkauf Verkauf KUNDEN eprocurement Auktionen Web-basierte Einkaufsunterstützung
More informationCustomer Relationship Management. EC-Council
Customer Relationship Management 1 Customer Relationship Management CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities
More informationWhat have managers who have launched initiatives
Organizing for digital marketing Andrew J. Parsons, Michael Zeisser, and Robert Waitman What have managers who have launched initiatives on the Web learned about how to organize for digital marketing?
More informationCustomer Relationship Management Prof. Dr. Hasso Plattner SAP AG
Customer Relationship Management Prof. Dr. Hasso Plattner SAP AG SAP AG 1999 Wirtschaftsinformatik 99, Feb. 99 (Hasso Plattner) /1 From Reducing Costs to Generating Value Relationship Centric Customer
More informationE-Business Supply Chain Management. Michael J. Shaw
1 E-Business Supply Chain Management Michael J. Shaw A Process View of the Supply Chain 2 Supply Chain Planning Information Flows Supplier Product Flows Manufacturing Product Flows Distribution Product
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationModule 6. e-business and e- Commerce
Module 6 e-business and e- Commerce 6.1 e-business systems 6.2 e-commerce systems 6.3 Essential e- commerce processes 6.4 Electronic payment processes 6.5 e-commerce application trends 6.6 Web store requirements
More informationSUCCESS STORY. Intranet Solution for Team Collaboration and Information Sharing
SUCCESS STORY Our client is a professional association mainly active in the field of catering and hotel industry in Vaud. Intranet Solution for Team Collaboration and Information Sharing www.axio- net.ch
More informationChapter 5. B2B E-Commerce: Selling and Buying in Private E-Markets
Chapter 5 B2B E-Commerce: Selling and Buying in Private E-Markets Learning Objectives 1. Describe the B2B field. 2. Describe the major types of B2B models. 3. Discuss the characteristics of the sell-side
More informationCase-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary
Case-study: SwissAir The Internet Business Old model: check flight info online Step 1. Toward customers e-ticketing, electronic check-in frequent flyer miles Web site personalization (and statistics!)
More informationCommunity Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online
More informationE-Commerce at Wells Fargo. SF IIA/ISACA Presentation
E-Commerce at Wells Fargo SF IIA/ISACA Presentation By Wells Fargo Audit Services October 17, 2000 2 Discussion Topics E-Commerce at Wells Fargo - Our Story E-Commerce Risks General Conclusions Q&A Afternoon
More informationTrends and Drivers. Global Order Management and Master Data Management
Trends and Drivers Global Order Management and Master Data Management Table of contents Trends and Drivers Master Data Management Trends and Drivers Global Order Management Page 2 Multiple MDM Domains
More informationInnovatus Marketers Touchpoint LLP - A Marketing and Sales Consulting and Services Firm
Innovatus Marketers Touchpoint LLP - A Marketing and Sales Consulting and Services Firm - Help our Customers Win in the New Era 8/7/2014 For Innovative Outcomes Mega Trends are Reshaping the Industry Buyer
More informationAre Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study
Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Housekeeping Rules 1. All lines are on mute 2. Use the Questions Box on the right 3. Questions will be
More informationStrategic e-sourcing Converting Costs into Profits. Ramesh Mehta CEO Moai Technologies Inc.
Strategic e-sourcing Converting Costs into Profits Ramesh Mehta CEO Moai Technologies Inc. What Attendees Will Learn How strategic sourcing can improve a company's profitability in a matter of weeks How
More informationValue Based Management for the New Economy
Value Based Management for the New Economy Jürgen H. Daum SAP AG Topics 1 The New Economics after the e-business Revolution 2 Value Based Management in an New Economy - the role of the CFO 3 The need for
More informationISO20000: What it is and how it relates to ITIL v3
ISO20000: What it is and how it relates to ITIL v3 John DiMaria; Certified Six Sigma BB, HISP BSI Product Manager; ICT (ISMS,ITSM,BCM) Objectives and Agenda To raise awareness, to inform and to enthuse
More informationSupply Chain Management and Value Creation
Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent
More informationEcommerce Holy Grail: Run Your Entire Business on One Integrated System
Ecommerce Holy Grail: Run Your Entire Business on One Integrated System Your Hosts Today: Mini Peiris VP, Product Marketing NetSuite Inc. Baruch Goldwasser Ecommerce Expert NetSuite Inc. Real-World Voice:
More informationThe Business Impact of E-Commerce
The Business Impact of E-Commerce Ruchi Monga 1 Abstract Electronic commerce refers to the buying and selling of products or services over electronic systems such as the Internet and other computer network
More information1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
More informationResearch Brief. Using the Model. Category One: Strategy
The Sirius Directions in Services Model The Sirius Directions in Services Model groups sales, marketing and product service providers and agencies into five categories: strategy, reputation, demand, sales
More informationBUSINESS-TO-BUSINESS MARKETING 2014-2015
BUSINESS-TO-BUSINESS MARKETING 2014-2015 Published by Richard K. Miller & Associates (RKMA) February 2014 biennial 316 pages ISBN# 9781577831969 PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING
More informationPerfectSource SM. www.perfect.com. PerfectProcure PerfectSource PerfectPIM The OSN
SM Perfect Commerce s suite is an On-Demand solution that supports best-in-class supply management, from RFx s to contracts to results. provides visibility and control to strategic decisions made before
More informationB2B ecommerce implementation market, 2000-2005. Ongoing services $8,510m 30% US 20% $8,750m Software 10%
BUSINESS INSIGHTS B2B ecommerce From EDI to emarketplaces Read this report today and ensure you turn your B2B investment into profit... B2B ecommerce implementation market, 2000-2005 40% RoW $2,640m Ongoing
More informationE-Commerce and E-Business
E-Commerce and E-Business Session Speaker Prof. P.S.Satish 1 Session Objectives To understand the implications of e-commerce in Supply Chain To know different types of e-business in current business environment
More informationSales Force Management-SFA Windows/Iphone/Android) Leads Management Orders and invoices Business Intelligence
ERP 100% Cloud for pharmaceutical companies. Since prospecting of pharmacies, clinics and surgeries, management of products and stocks, tracking of files and marketing events, orders, invoices and financial
More informationE-Commerce Business Models and Concepts
Copyright 2002 Pearson Education, Inc. Slide 2-1 E-Commerce Business Models and Concepts Created by, David Zolzer, Northwestern State University Louisiana Learning Objectives! Identify the key components
More informationin the Kingdom Where Content Rules, Telemarketing is
in the Kingdom Where Content Rules, Telemarketing is the Royal Chariot 1555 Pony Express Hwy, Home, KS 66438 (800) 882-0803 ronen@bluevalley.net www.bluevalleytelemarketing.com Content marketing is one
More informationProject and Resource Management: A Do-it-Yourself guide
Project and Resource Management: A Do-it-Yourself guide By Shyam Kapoor Prisio Technologies LLC Introduction As per Gartner about one third of the projects are never complete and more than half exceed
More informationInforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1
InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human
More informationApplying the Principles of Supplier Relationship Management (SRM) to Human Capital
Applying the Principles of Supplier Relationship Management (SRM) to Human Capital Abstract: For more than a decade, companies have optimized their hard goods supply chain to bring together buyers and
More informationR12 Oracle Purchasing Fundamentals
R12 Oracle Purchasing Fundamentals 5 Days What you will learn: In this course, participants learn how to set up and use R12 Oracle Purchasing to managing the purchasing process. They learn how to create
More informationJunifer Utility CIS. Flexibility. Scalability. Cost Effectiveness
Junifer Utility CIS The volumes associated with Smart Meter rollout can be overwhelming. For instance in just the first two hours of operation, a Smart Meter implementation will generate the same amount
More informationBUSINESS-TO-BUSINESS MARKETING 2016-2017
BUSINESS-TO-BUSINESS MARKETING 2016-2017 September 2015 335 pages ISBN# 9781577832300 Published by Richard K. Miller & Associates (RKMA) PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING 1.1 B2B
More informationSharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile)
1 SharePoint and Contract Management Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 2 Agenda What is SharePoint MOSS 2007 Contract Management Demonstration
More information26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More informationB2B Online Market India
B2B Online Market India November 2010 Executive Summary Market Drivers & Challenges Competition Total market for B2B online marketplace in India was valued at INR XX mn in 20--; Expected to grow at a CAGR
More informationCRM Phase 3 Development, support and maintenance - Questions and Answers
No. Question Answer 1. 2. 3. 4. 5. 6. 7. Are we able to discuss the requirements of this tender with the UKCES prior to submitting our proposal? Can we be placed on a list to be notified of future opportunities
More informationP&SM: eprocurement. CIPS Position on Practice
CIPS Position on Practice P&SM: eprocurement 'The combined use of electronic information and communications technology (ICT) in order to enhance the links between customer and supplier, and with other
More informationThe Future of Marketing Platforms. 2012 IBM Corporation
The Future of Marketing Platforms Agenda Introduction of IBM Smarter Commerce Today s marketing challenges IBM s solutions for marketing Smarter Commerce can help transform every phase of the commerce
More informationebusiness & ecommerce
Andreas Meier Henrik Stormer ebusiness & ecommerce Managing the Digital Value Chain Translated by Elizabeth Gosselin ^J Springer Contents ebusiness Framework 1 1.1 Defining Electronic Business 2 1.2 Case
More informationTen Questions to Ask PLM Solution Suppliers What You Need to Know to Make an Informed Decision. August 2010. A CIMdata White Paper
Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make an Informed Decision August 2010 A CIMdata White Paper Ten Questions to Ask PLM Solution Suppliers What You Need to Know to Make
More informationThese are the questions we will attempt to answer.
The purpose of this whitepaper is to discuss the role of the digital workplace in the context of your extended enterprise environment: the types of collaboration it supports, and how it augments and extends
More informationBUSINESS PROCESS Automation For Customer Loyalty PMS CRM CCD CEBP
BUSINESS PROCESS Automation For Customer Loyalty BI UC PMS CRM CCD CEBP Customer Relationship (CRM) The CRM system can be used to coordinate the work of sales, marketing and service staff and to increase
More informationJust because you can doesn t mean you should
Just because you can doesn t mean you should Content marketing survival tips Jonathan Copulsky Chief Content Officer, Deloitte LLP Chief Marketing Officer, Deloitte Consulting LLP January 21, 2016 Today
More informationE-Trade Services Using the Internet to Grow Your International Credibility
FROM THE TRADE IN SERVICES SECTION E-Trade for Service Firms What s Different about E-Trade? The explosive growth of the Internet is making it possible for service firms in developing and transition economies
More informationCase Study: Innovative Methods to Drive Compliance, Automation and User Adoption Across the Supply Chain
Case Study: Innovative Methods to Drive Compliance, Automation and User Adoption Across the Supply Chain Michael DeLuca Director, Supply Chain System & Consulting Services The Environment UPMC is a $7b
More informationORACLE FUSION SERVICE DESCRIPTIONS
ORACLE FUSION SERVICE DESCRIPTIONS August 17, 2015 Contents ORACLE FUSION SERVICE DESCRIPTIONS... 1 Glossary... 11 Companies... 11 Contacts... 11 1000 Requests:... 11 Hosted $M in Freight Under Management...
More informationFebruary 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS
February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers
More informationInternet Part 2. CS/MIS Department
Oman College of Management and Technology Course 803202 MDCI Internet Part 2 CS/MIS Department Reasons for Business Presence on the Internet Major reasons why business presence on the Internet is increasing
More informationThe Bank of New York Mellon is Open For Business.
TREASURY SERVICES The Bank of New York Mellon is Open For Business. Merger Spawns New Platform for Enhanced Treasury Services. Sponsored supplement to Treasury & Risk magazine The Bank of New York Mellon
More informationThe Next Wave in Finance & Accounting Shared Services Establishing Centers of Expertise
The Next Wave in Finance & Accounting Shared Services Establishing Centers of Expertise The Next Wave of Finance & Accounting Shared Services INTRODUCTION As finance and accounting shared services operations
More informationACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6
ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using
More informationCentralize Supplier Information and Manage Performance
SAP Brief Ariba s Ariba Supplier Information and Performance Management Objectives Centralize Supplier Information and Manage Performance Get the most value from your suppliers Get the most value from
More informationBruce Rogers. Forbes. Chief Insights Officer and Head of the CMO Practice
Publish or Perish Bruce Rogers Forbes Chief Insights Officer and Head of the CMO Practice Publish or Perish A CMO Roadmap for Managing, Systematizing, and Optimizing The Marketing Content Supply Chain
More informationBest Practices Journal...
Best Practices Journal... Sept/Oct 2006, 30th Edition Over 6,000 Supply Chain Leaders Now Receive This Bi- Monthly Journal. Please feel free to forward it to a colleague, or have them join the distribution
More informationISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies
ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online
More informationSee Gold in B2B. B2B ecommerce Playbook
See Gold in B2B B2B ecommerce Playbook B2B ecommerce platforms dramatically lower costs, streamline the sales process and increase profit. Current B2B Paradigm Is this your company? 6 people p answering
More informationMicrosoft PPM for Application Administrators using Microsoft Project Online
Microsoft for Application Administrators using Microsoft Project Online An engaging training session designed to train application administrators the fundamentals of maintaining Project Online. About this
More informationITIL V3 - The Future Is Here
ITIL V3 - The Future Is Here Copyright Notice Copyright Axios Systems 2007. The information, which is contained in this document, is the property of Axios Systems. The contents of the document must not
More informationMeasuring Contract Management Process Maturity: A Tool for Enhancing the Value Chain
Measuring Contract Management Process Maturity: A Tool for Enhancing the Value Chain Dr. Rene G. Rendon, CPCM, C.P.M., PMP U.S. Naval Postgraduate School (831) 656-3464; rgrendon@nps.edu 91 st Annual International
More informationCloud-based trading & financing ecosystem for global ecommerce
Cloud-based trading & financing ecosystem for global ecommerce specializing in China inbound and outbound trade for small online retailers and social commerce players Our Motto MAKING BUY AND SELL EASY!
More informationE-CRM Electronic Customer Relationship Management
What is ecrm? Unit II E-CRM Electronic Customer Relationship Management E-CRM Electronic Customer Relationship Management CRM over the internet. CRM is corporate strategy composed of Applications, Technology
More informationPREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK
MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and
More informationLeverage Your Procurement Workflows in Release 12. Cal Kondratiuk O2Works, LLC
Leverage Your Procurement Workflows in Release 12 Cal Kondratiuk O2Works, LLC Learning Objectives After this presentation, you will be able to: Understand workflows in Advanced Procurement Analyze and
More informationHow the Business Internet Can Save Your Company Millions
How the Business Internet Can Save Your Company Millions There s treasure buried in your bottom line. Here are ten proven ways to uncover it. 2. Gain Unprecedented Visibility and Control Nothing pulls
More informationEXECUTIVE SUMMARY. Warehouse Management Systems. Technology for Global Supply Chain Performance. Authored By: Carla Reed. ChainLink Technology Series
EXECUTIVE SUMMARY ChainLink Technology Series Warehouse Management Systems Technology for Global Supply Chain Performance Copyright ChainLink Research 2007 Authored By: Carla Reed June, 2007 About ChainLink
More informationBusiness Profile(BPO Division)
Business Profile(BPO Division) Krystal Integrated Services Pvt. Ltd. Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationThe Chemicals Industry Getting Ready for Next-Generation B2B
The Chemicals Industry Getting Ready for Next-Generation B2B In the chemicals industry, electronic business-to-business (B2B) interactions between buyers and sellers typically rely on tools and techniques
More informationCapability Statement
Capability Statement The Lead Generation Company (LGCo) was established over eleven years ago and is s premier organisation in the provision of lead and marketing solutions. We have over a decade of experience
More informationHow To be Found Online for your top Keyword Phrases.
Buyers Provider Referrals Co- Marketing & Co-Selling Industry Expertise Alliances Strategies for Growth in 2012 ebook: Community Leaders Partners Influence Advocate How To be Found Online for your top
More informationAddress Verification Communication Services. CAF Pickup Insurance. Time base Dunning (Collections Health care. Outbound) Business Development
Business Profile Krystal Integrated Services Pvt. Ltd. BPO Division Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationLead Generation Gets Smarter
Lead Generation Gets Smarter Lead Generation bulks up to meet much higher expectations Business Brief 01 / 08 EXECUTIVE SUMMARY Taken for granted these many years, the email marketer s stock in trade,
More informationCyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow
Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow Overview Cyberica is one of the most experienced software companies specializing in enterprise
More informationCollaborative e-commerce Resolving Conflict Between Sales Channels
Collaborative e-commerce Resolving Conflict Between Sales Channels Creating a Profitable Channel Management Strategy in the Internet Economy 2975, boul. St-Charles, suite 255 Kirkland, (Qc) Canada H9H
More informationBusiness opportunities for the IT industry with LSP solutions The IT industry perspective
Business opportunities for the IT industry with LSP solutions The IT industry perspective IBM Point of View - Niels Pagh-Rasmussen, Executive Architect IBM - Antonio Pelliccia, European Union core team
More information10 TIPS FOR BUYING MAILING LISTS
10 TIPS FOR BUYING MAILING LISTS A Guide to Purchasing Direct Mail Lists INTRODUCTION With over 30,000 different lists available, it is essential that you make informed and quality choices to ensure you
More informationOptimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement
Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement Program Goals and Overview Goal Share our strategy and approach for
More information2013 SIIA Strategic and Financial Conference New York, NY
Since 1987 The Coming Shift in Digital Marketing: Always On CRM 2013 SIIA Strategic and Financial Conference New York, NY www.jegi.com June 21, 13, 2013 2012 Discussion Agenda M&A Heating Up in Marketing
More informationOracle Fusion Cloud Service Global Price List October 9, 2014
Oracle Fusion Cloud Global Price List October 9, 2014 without notice. 1 of 9 Oracle Fusion CRM Base Cloud Fusion CRM Base Premium Offering Cloud Fusion CRM Base Enterprise Offering Cloud Fusion CRM Base
More informationCRM as a Service. For Customers in the Cloud
CRM as a Service For Customers in the Cloud Customer Relationship Management Our mission: to help our customer identify, define, design and deliver the best CRM strategy, in terms of For our Customer with
More informationINF222 E-BUSINESS COURSE OUTLINE
INF222 E-BUSINESS COURSE OUTLINE SEMESTER: SPRING 2013 Faculty Member s Details: Name: Office Hours: Email: Web Site: Marios Koutroullos By Appointment koutroullos@hotmail.com http://www.cdacollege.ac.cy/
More informationChapter 11. CRM Technology
Chapter 11 CRM Technology Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is
More informationWHAT IS FAABMCS MULTI CHANNEL MARKETPLACE MANAGEMENT INCREASE BRAND AWARENESS
WHAT IS FAABMCS MULTI CHANNEL MARKETPLACE MANAGEMENT INCREASE BRAND AWARENESS ANYTIME, ANYWHERE, ANYHOW How can Faab Multi Channel help you? Faab Multi Channel is a web based e-commerce solution that enables
More informationLead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision
Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard
More informationCommerce Management System
Commerce System Commerce Without Compromise The scalability and value of hosted e-commerce... The performance and control of a licensed software solution The world of e-commerce is becoming more and more
More informationWhen Worlds Collide: Next Generation ERP
ADVANCED MANUFACTURING RESEARCH When Worlds Collide: Next Generation ERP Bruce Richardson Vice President, Research Strategy When Worlds Collide The View From The Marketplace The Next Generation ERP Market
More informationCRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
More informationCase Study: How a Scalable E-Commerce Platform Supports Growth
Case Study: How a Scalable E-Commerce Platform Supports Growth Featuring: Steve Miller, Xcentium; Randy Higgins, Insite Software Moderated by: Jenel Stelton-Holtmeier, Modern Distribution Management Sponsored
More informationERP. Key Initiative Overview
Jeff Woods Research Managing Vice President This overview provides a high-level description of the ERP Key Initiative. IT leaders can use this overview to better understand what they need to do to prepare
More informationGet Beyond the Strategies to Drive Emerging Payments Adoption. May 2012
Get Beyond the Strategies to Drive Emerging Payments Adoption May 2012 1 Our Panel Matthew Hoye Consumer Credit Card Product Strategy Mike Boush Vice President E-Business Calvin Grimes Product Manager,
More informationB2B Buyers Are Customers, Too: How Wholesalers Can Improve the Customer Experience
Brief By Matthew Petersen and Rob O Regan NO. 56 B2B Buyers Are Customers, Too: How Wholesalers Can Improve the Customer Experience SAP Center for Business Insight Brief Q&A Case Study Inquiry E-Book 1
More informationIntroduction and Overview
Introduction and Overview Email: BPOguide@thesauce.net.au, Ph: 02 8404 5995 (within Australia) or +612 8404 5995 (from outside of Australia) 1 The Business Dilemma BPO buyers and sellers operate in a disorganised,
More informationBENEFITS AND BARRIERS ON B2B E-MARKETPLACES. e Business Issue
emarket Services makes it easier for you to use electronic marketplaces for international business BENEFITS AND BARRIERS ON B2B E-MARKETPLACES e Business Issue By Sammy El Ghazaly emarket Services - Swedish
More informationMaximizing Guest Experiences
Maximizing Guest Experiences One Platform: Cross Functional and Scalable Central Data Warehouse with Hospitality Architecture Profile De-duplication Engine 360 Degree Profile of Guests and Prospects ESP
More informationBusiness Strategy and Initial Market Assessment for a Retail Company
Business Strategy and Initial Market Assessment for a Retail Company 1 Retail Industry According to Hoovers, the internet and mail-order retail industry in the US includes about 20,000 companies with combined
More informationFIVE STEPS TO MANAGE THE CUSTOMER JOURNEY FOR B2B SUCCESS. ebook
FIVE STEPS TO MANAGE THE CUSTOMER JOURNEY FOR B2B SUCCESS ebook TABLE OF CONTENTS Executive Summary Step 1: Map the Customer Journey Step 2: Find the Gaps, Please Step 3: Create a Total Customer View Step
More informationAriba Network Seller Enablement is a PROGRAM, not a project
Ariba Network Seller Enablement is a PROGRAM, not a project Session 2 Elements for consideration in a successful Supplier Enablement Program Resources Stakeholder Management Program Cadence 2 Resources:
More information