Trends and Drivers. Global Order Management and Master Data Management

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1 Trends and Drivers Global Order Management and Master Data Management

2 Table of contents Trends and Drivers Master Data Management Trends and Drivers Global Order Management Page 2

3 Multiple MDM Domains Single MDM initiatives are expanded into dual or multi domain MDM TCO will be kept low if existing MDM applications can be expanded into multi domains Reference data, the next step. Failure to manage reference data sets can be a significant business risk. According to Forrester s MDM Survey, 47% of the respondents have MDM programs that include more than two data domains, while yet another 9% are focused on dual-domain solutions Time has come to make MDM multi-department and multi-application. Item Company Page 3

4 Collaboration in MDM MDM requires a lot of communication and coordination between several types of people. An entity could mean different things for different departments Distribution of new or updated records requires more collaboration. MDM needs workflow capabilities to help collaborative efforts succeed MDM is not a technical fix. It must be aligned with business goals for data To manage the collaboration organizational structures are set up Page 4

5 Data governance Data governance will move from simple data stewardship to more advanced programs It is a prerequisite to the success of many other initiatives The business takes up data governance Data governance initiatives which are primarily IT driven run a high risk of failure 70% of data governance efforts are primarily ITdriven Forrester Good data governance programs will be a minority for the next 3 years Page 5

6 Real-time operation Real-time operation is necessary as a complement to batch operation Real-time operation is critical to many processes within or dependent on MDM Verification of data Identity resolution Data distribution Credit risk and more Page 6

7 MDM in the Cloud Is Master Data Management ready to move into the Cloud? Use public cloud solutions only to meet the individual MDM needs of specific business stakeholders Consider on premise setup or private clouds for business critical MDM implementations MDM in the Cloud is an early trend Analysts expect that it will not take off until at the earliest 2014 Page 7

8 Table of contents Trends and Drivers Master Data Management Trends and Drivers Global Order Management Page 8

9 Automating Order Management Streamlining the order process and fulfillment is an effective way to gain a competitive advantage Work toward reducing or eliminating costly or timely tasks in the order process Data routing for routine orders should be exclusively handled by computer systems Enter order data once and only once According to AMR Research, the integration of a valuable back-end system to an e-business portal is necessary to continue to stay ahead Page 9

10 Collaboration Integrate order management systems with other related systems Make order status visible to customers and service agents Better collaboration between trading partners is the necessary next step toward waste elimination in the supply chain Engage with your suppliers Page 10

11 Collaboration For Suppliers Faster Order to cash Productivity increase at Less manual work - Fewer fax, phone Capacity Utilization Greater efficiency Streamlined process greater customer satisfaction Immediate feedback from buyer Increased Inventory turns Increased order fill rates Capacity Utilization For Buyers Faster Order to cash Lowered procurement cost Less manual work - Fewer fax, phone Capacity Utilization Greater efficiency Less mismatch in orders and invoices Greater information on supplier ability Reduced risk of supply and delays Improved order fill rates Reduced inventory levels Page 11 According to AMR the most important benefit is process automation and supply chain visibility

12 Analytics Massive data, enormous amount of information Analytics enables you to stay on top No insight into revenue loss due to cancellations and returns can be avoided Example of valuable reports Order, Invoiced, Returned, Cancelled amount Perfect order Rate of return Back order rate Value of minimum and average order Page 12

13 Mobility Social media is a new way to do business and to collaborate even after the order is completed Information at your fingertips Search and view Products, Verify available to promise inventory, Place orders, Search and view order tracking Create and update master data GPS and geolocation is useful in both order management and master data management Automatically updated with location-aware mobile devices Page 13

14 Summary Item Page 14 Company

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