WINNING THE BYOD GAME

Transcription

1 How to Create a Realistic Governance Strategy WINNING THE BYOD GAME Presented by Cask, LLC and Cherwell Software Webinar March 2012

2 Agenda 2» Introductions» How did we get here?» Where do we start?» Governance Strategy» 4 Key Service Portfolio Considerations» Enabling customers with Service Catalog» Assessing impact with CMDB, Reporting, Incident Management and Request Fulfillment» Questions and Answers

3 How did we get here? 3» Rise of smartphones» Cloud accessibility» Tablet reality» Consumerization of IT» Who really wants to carry 2 phones?» Ordering equipment from Enterprise IT» Takes too long» Is too difficult

4 Are we ready? Senior Executives and Managers say they* don t have any policies, procedures or IT systems in place to manage the use of personal devices for business purposes. 67% 54% are not aware of all the devices their staff are using for business purposes. of organizations will support corporate applications on personal devices by 2014** 90% * Source: YouGov, Research Now and Citrix survey conducted between May and August ** Source: Gartner, Spring 2011

5 Where do we start?» Build a governance strategy» Include 6 key components User Risk and Security Privacy Financial Support Applications Cask s BYOD Strategy Framework (BSF)

6 Governance Strategy 6 User Risk and Security Privacy Financial Support Applications Transparency and preservation of the user experience Employee core services and ordering mechanism Defining baseline protection elements Risk and liability assessment Defining the BYOD privacy policy (i.e. monitoring) Clarifying actions IT will take for policy violations Calculating cost savings, ROI and improved productivity Understanding tax implications Leveraging self-service tools vs. Service Desk for support Communications on how BYOD is supported and why Designing mobile apps to match trust level of devices Application accessibility and apps/rights distribution Cask s BYOD Strategy Framework (BSF)

7 4 Key Service Portfolio Considerations 7 1. Determine what BYOD services to offer through demand, risk and financial assessments 2. Build a BYOD enablement roadmap for each service; ensure to address the 6 pillars of the BSF 3. Ensure BYOD policy document covers each service and each service in the portfolio refers to the applicable policy section 4. Level-set customers expectations through clear SLAs that are published via the Service Catalog

8 Enabling Customers with Service Catalog 8» Assumes an atmosphere of trust» Makes it easy for employees to register their device» Tail is NOT wagging the dog

9 Impact Assessment with CMDB and Reporting 9» Need a place to store the data when devices are registered» Needs to be it s own module» Allows device to be linked to employee» May also use Mobile Device Management software to assist

10 Impact Assessment through Incident Management and/or Request Fulfillment 10» Incidents/Service Requests do not wind up in the Other categorization.» Now ability to show the amount of time and effort that it takes to support and manage the devices» No longer qualitative analysis, but quantitative» Reports lead to modifications of governance and policy

11 Results 11» Consumerizing the customer experience» Improving productivity of the workforce» Leveraging Service Management best practices to manage BYOD» Continuous Service Improvement

12 About Cask 12» Business and Technology Management advisory firm providing Service Management strategy, process and implementation consulting and training» Cask associates have an average 16 years of industry experience; over half have Masters degrees in business, technology or engineering» Published recognition:» Cask has been selected as one of the top 15 consulting firms (small firms) to work for, to be published in Consulting Magazine next month - #3» Cask has made the 2011 Inc. 500 list of the fastest growing private companies in America - #57» Offices located across the country in San Diego, Washington DC metro, Dallas, Kansas City and New York

13 About Cherwell Software 13» Hosting: SaaS, On-Premises, or any data center change anytime» Licensing: purchase or subscribe - concurrent or named» Deploy as many processes as you want - without extra fees» Easily create additional applications no additional charges» Multiple interface options all included» Easily configure to match your workflows no programmer costs» Unlimited dashboards and reports view without using a license

14 Questions 14 Thank You! For a copy of the presentation or for more Information please contact us: Jason Rosenfeld jason.rosenfeld@caskllc.com Matt Neigh matt.neigh@cherwell.com