Higher Productivity More Business Agility

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1 CLOUD COMPUTING Higher Productivity More Business Agility Standardized. Automated. Flexible. Agile. TM

2 CANCOM AHP Private Cloud The Enterprise Mobile Workplace. Mobility, global competition and new business opportunities; the reality of cloud computing has arrived. Many companies already rely on services through the Internet. Those companies now are taking advantage of additional opportunities to expand their business model and develop new value-added propositions. Cloud computing and mobility and the consumeriziation of IT are key factors in the models of the jobs of tomorrow. Your workplace is no longer in your office, it is your laptop, smartphone and tablet that you carry with you in your briefcase or pocket. The ability to work independent of time and place -internally or externally -this is a top priority, which is influenced by a fast paced business world. Helping to increase the agility and productivity of a company; mobility and cloud computing will be progressively central to your success. To ensure a seemless user experience and high acceptance rate, the preconfigued applications and settings are presented to the user through a browser based, fast and automated user registration process. In addition, each user recieves a login "On Demand" anytime, anywhere from any device in the right language; so your desktop and applications are with you at all times. "Winning," says Experton analyst Axel Oppermann, "is not the biggest over the littlest, not the fastest over the slowest, but those enterprises that use new technological and organizational innovations in the background that make them more agile and more global in competitive situations." CANCOM AHP Private Cloud CANCOM AHP Private Cloud enables access of corporate applications and data, independent of time and location. Using any internet ready device; including mobile devices, smartphones, tablets and more; providing better flexibility and versatility for IT workplaces. Standardization and a high degree of automation; the AHP Private Cloud provides optimal resource utilization; reducing capital and operating costs for IT. By simplifying administration and increasing security, availability, flexibility, agility and resiliency; impacting productivity and sustainability throughout the company. The basis for a successful private cloud envrionment is the dynamic and flexible infrastructure which can support virtualization, consolidation, security and manageability. Pillars of the Infrastructure A highly flexible data center can react to dynamic changes in demand and deployment of applications and desktops in a cost effective and safe way including remote offices. 2

3 CANCOM AHP Mobility Pack The AHP Mobility Pack helps users easily and comfortably use mobile devices like Android, ios or Windows tablets via Citrix XenMobile. This helps users access their information through devices such as an Android, ios or Windows tablet easily and securely. Additionally, the AHP has been designed so that Unified Communications solutions such as Microsoft Lync, Cisco VXI solutions or other CTI solutions can access your virtual desktop solutions seamlessly. CANCOM AHP Private Cloud is delivery, the only "proven open platform for application and desktop delivery" states IBM Germany. Central to CANCOM AHP Private Cloud components are Optimized Services and Optimized Processes of the AHP itself. These include a variety of innovations that enable business requirements and realize many benefits of the AHPs many advanced features. 3

4 Benefits of CANCOM AHP Private Cloud Highly automated and simplified centralized management reduces the total cost of ownership (TCO). The AHP Private Cloud is purposefully built to provide standardization and automation. Giving individuals fully automated, shared and VDI desktops, applications, profile management, user registration processes, print servers and infrastructure components. -28% -49% -21% This level of automation is essential in order to reduce operational overhead for the ongoing costs of ownership within the IT budget. As an integrated, simplified and centralized management solution of virtual desktops and applications; existing business processes can leverage flexible integration. Comprehensive, documented change and release management standards also provide traceable and retrievable monitoring. Costs Traditional Dynamic Infrastructure AHP Private Cloud Minimize project risk and generate faster ROI through a standardized adaptable architecture. The AHP Private Cloud is a solutions built best practices architecture for desktop management. Used by many companies in a variety of industries, CANCOM AHP has standardized the implementation of applications and processes in an all encompassing design. Project Risk ROI Individual applications are made available based on a standardized approach. Helping IT departments better develop project schedules and costs in order to achieve a faster ROI. Integrated quality assurance processes for trouble-free operation. Quality and performance are the foundation for sustainable success. To ensure trouble-free operation of the private cloud desktop; CANCOM AHP Private Cloud conforms to quality assurance processes set forth by ITIL Best Management Practices. Development, quality control and production environments are the foundation for integrated change, configure and release management standards. Allowing new versions of software assets to be managed and deployed properly into the infrastructure. Ensuring minimal disruption of service, reducing roll-back activities and using resources cost effectively with the least amount of risk. QUALITY ASSURANCE PROCESSES AHP SOFTWARE CATALOG Rel. 1.2 Rel. 1.1 Rel. 1.0 DEV Development Farm QM Quality Assurance Farm PROD Production Farm 4

5 Reproducibility and Traceability In accordance to the quality assurance workflow, new versions of software packages are summarized into a single or multiple releases within the AHP Management Suite. An AHP release version includes all of the major and minor release versions of your software assets. Allowing control over which software assets are upgraded, maintained or downgraded over a longer period of time. Enhanced Security and Authentication To ensure data and application security, CANCOM AHP Private Cloud extends a general security architecture and applies special AHP securities for our customers. An automated and enhanced hardening of the operating system is performed, incorporating securer network access and unique authentication. Through an easy to use deployment suite, application software patches, system policies and role-based permissions can be effectively managed. AHP Automation and Provisioning Print Services Exchange Services File Services Active Directory AHP Infrastructure Services Shared Desktops VDI Desktops 3D Desktops Enterprise Storage AHP Management Suite Citrix NetScaler Citrix Storefront Compliance Conformity The AHP Private Cloud adheres to IT compliance requirements in information security, data protection and availability. Furthermore, CANCOM AHP Private cloud provides more than just optimized technical measures and data security; provisions such as automated logging of administrative changes, integrated quality assurance processes and the delegation of administrative tasks; ensures IT compliance requirements. Moreover, included is a compliance status (Farm Monitor) that shows at a glace, all the possible states of server installation; including the status of releases, system changes and partial updates. 5

6 Manage Infrastructure efficiently Sophisticated operational processes and ITIL compliance are imperative in order to operate a complex platform efficiently and successfully. The AHP Private Cloud has been initially built with standardized and proven operating processes of the ITIL (IT Infrastructure Library). Comprised of integrated change, configure and release management standards. Providing trace- able and retrievable monotoring and allows for the definition of Service Level Agreements (SLAs) with companies and departments. The AHP allows for integration into many service desk application solutions through efficient open interface standards. The AHP Private Cloud additionally provides 1. AHP Management Center The AHP Management Center is a management tool for infrastructure administrators. Server installations, farm installation and the AHP Software Installation Sets (Releases) will be managed here. 2. AHP Provisioning Center Utilizing the AHP Provisioning Center you can provide employees in specialty departments a comfortable and reliable supply of IT services such as s and file services, while securely and transparently manage users and their access rights. 3. AHP Billing Framework (optional) The goal of the AHP Billing Framework is to manage internal cost allocation; i.e. the transparency of under utilized IT services of users are passed to other active users thereby impacting departmental IT costs. 4. AHP Monitoring Center (optional) The AHP Monitoring Center uses the features and services of Microsoft System Center Operations Manager allowing companies to use advanced service-level monitoring. With the Operations Manager, all forms of virtual desktops and server operating systems will have better metrics for availability and performance. CANCOM Service Options CANCOM offers in addition to project planning and implementation, a number of possible support services. This ranges from remote support services of your private cloud to complete hosting of your managed private cloud infrastructure. Providing your business a cost effective option that is safe and secure. In addition, CANCOM Financial Services offers our customers attractive tailor made financing models. SYSTEM INTEGRATION SUPPORT SERVICE MANAGED SERVICE MANAGED & HOSTING CLOUD SERVICE 6

7 References Partners OTHER REFERENCE CLIENTS "With the introduction of CANCOM AHP Private Cloud, we have reduced our IT operating costs by up to 35%. Connecting new sites can be partially completed in just one weekend; which previously, we had to do it over several weeks. So, our the productivity losses could be reduced to almost zero. It was a good decision to use CANCOM AHP Private Cloud and to learn from the experts." Raymond Kober, Executive, AL-KO Kober AG "A successful project; partly due to collaboration with CANCOM, which can be characterized by their highly experienced project staff and CANCOM's flexibility as our partner." Klaus Schneider, Head of Data Center IT Services Europe, MAHLE International GmbH OUR STRATEGIC PARTNERS FOR CLOUD SOLUTIONS "With an Award from Citrix Central Europe for 'Best Cloud Partner,' we honor the outstanding achievements, in the field of cloud, to CANCOM SE," says Peter Goldbrunner, Director of Channel Sales at Citrix Germany. "With the AHP platform, our solutions such as XenDesktop, NetScaler & CloudGateway are used to build CANCOM's private cloud architecture. This makes them one of the technology leaders in our region." That proves that CANCOM, with the expertise and focus on customer interests, represents tremendous value for customers today, working for cloud consumers and business critical areas. "I am very pleased to receive this award for CANCOM which on the one hand, shows the benefits of private cloud solutions and on the other hand shows the drive, the passion and extensive knowledge of our company." acknowledged Rudolf Hotter, COO CANCOM SE. 7

8 CANCOM INC. 228 Hamilton Avenue 3rd Floor Palo Alto, CA

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