Industry Round Table High-Tech

Transcription

1 Industry Round Table High-Tech November st, 007 in Hasselt and Tongeren, Belgium Agfa, IBM, IBA, City of Hasselt, IHG, and SKF Organized by In cooperation with

2 Event Agenda 9:30 0:00 Registration and Morning Coffee 0:00 Get Together Welcome Notes and Introduction of Participants Erlend Geens & Ben Gräve Members of the ISLA Executive Board 0:5 The outsourcing of Agfa Graphics spare parts operation: prerequisites, objectives, implementation, and future improvements Erlend Geens Vice President, Global Services Agfa Graphics SKF in Tongeren Holiday Inn in Hasselt :5 :5 :5 :5 4:00 4:30 5:5 5:5 5:30 5:30 7:00 7:5 Dr. Marco Kerkhof Innovative projects to develop IBM s Service Manager Service Logistics Parts Operations (SPO) and the Technical Competence Center IBM SPO Support Outsourcing capabilities Lunch Frédéric Grégoire Building a worldwide network to meet Commercial Parts & Upgrade Mgr. customer needs, based on detailed Service IBA Customer Services Level Agreements Benjamin Beddegenoots Overview of the Agfa Graphics logistics Business Development Manager system in SKF (Tongeren) SKF Logistics Services Tongeren Transfer to the SKF European Distribution Centre in Tongeren Refreshment Break Guided Visits in parallel groups through Joris Leys Spare Parts Operations of Agfa Graphics, Warehouse Operations Manager, IBA and SKF at the EDC Tongeren and further staff members Final Remarks and Farewell Message Erlend Geens & Ben Gräve Members of the ISLA Executive Board page 0

3 Event Organizer The ISLA International Service Logistics Association is a professional association dedicated to Service Management and Spare Parts Logistics. ISLA was founded in November 003, and some 50 corporate members from Europe and the U.S. have joined the association now. ISLA members include, among others, Agfa, Applied Materials, Barkawi, Cisco Systems, EMC, Eurocopter, Fujitsu Siemens Computers, Gorenje, Heidelberger Druckmaschinen, IBM, Nokia, Océ, Sony Ericsson, SAP, and Sun Microsystems. For more information, please visit ISLA International Service Logistics Association e. V., Baierbrunner Str. 35, 879 München, Germany Tel: +49-(0) , Fax: +49-(0) , [email protected] Executive Board: Kraft Schumann (Chairman), Ben Gräve, Erlend Geens, and Karim Barkawi Cooperation Partners & Presenting Companies Agfa Graphics offers integrated pre-press solutions to the printing industry. These solutions comprise consumables, hardware, software and services for production workflow, project and colour management. Computer-to-film, computer-to-plate and digital proofing systems have earned Agfa Graphics a worldwide leadership position in the commercial and package printing and the newspaper publishing market. Barkawi Management Consultants was founded in 994 and currently employs more than 70 consultants. Company headquarters are located in Munich, with branch offices in Shanghai and New-Delhi. Barkawi s main focus is Process Efficiency and Quality Enhancement of large organizations, in particular in Services and Logistics. Barkawi clients include such names as Agfa, DaimlerChrysler, Deutsche Bahn, Deutsche Telekom, Electrolux, Fujitsu Siemens Computers, Lufthansa, Nokia, Österreichische Bundesbahn, Philips, IBM, SAP, Siemens, T-Mobile, and Volkswagen. SKF Logistics Services was established in 995 as an independent business unit in the SKF Group. It provides warehousing, transportation, packaging and value-added services for the SKF group worldwide from supplier to customer. Based on their wide expertise in industrial logistics, SKF Logistics Services offers third party manufacturers an integrated logistics solution, providing them a competitive edge in cost and flexibility. IBM is the world's largest information technology company, as well as the world s largest business and technology services provider. IBM offers the most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. IBA (Ion Beam Applications) delivers solutions of a unique precision in the fields of cancer diagnosis and therapy. IBA also offers sterilization and ionization solutions to improve the hygiene and safety of everyday life. The company s registred office is located in Louvain-la-Neuve, Belgium. page 03

4 Event Locations The meeting session with the speakers presentations and the subsequent discussions will take place at the Holiday Inn in the city of Hasselt. Hasselt, a medium-sized city about 80 km east of Brussels, likes to promote itself as the Capital of Good Taste. This refers to the large amount of excellent shops and restaurants in the city center. The European Distribution Centre of SKF running Agfa s spare parts operation is situated in Tongeren, 35 km away from the meeting venue. Taxi transport from Hasselt to Tongeren is organized for those who will not be travelling by car. 7 Hasselt 8 N80 Arken N N75 N70 N76 Kortessem Wimmertingen Genk- Zuid Bilzen Waltwilder Hasselt and Tongeren are both well connected to the European traffic network. They can easily be reached by car, as well as by airplane via Brussels. Travelling from the Brussels/Zaventem Airport to Hasselt takes about hour, the return journey from Tongeren a little more. Holiday Inn Hasselt Kattegatstraat 3500 Hasselt, Belgium Phone: +3-(0)-400 N76 Borgloon 0 4 km 0 Tongeren N SKF Logistics Services European Distribution Centre Heersterveldweg 6, Industriezone Oost 3700 Tongeren, Belgium Phone: +3-(0) Agfa spare parts operation Limesweg 6 ( ProLogis Warehouse) Kattegatstraat Gasthuisstraat 3 Raamstraat 4 Zuivelmarkt m N80 N74 Minderbroed ersstraat Kap e ls t raat Leopoldplein Koning 0 Hoogstraat Albertstraat laan Martelaren- Thonissenlaan Demerstraat 3 Guffe nslaan Persoon- 4 Hasselt Isabellastraat Badderij- straat 5 straat Guffensla a n N70 5 Maastrichterstraat 6 Kolonel Dusartplein Industriezone Tongeren Oost N68 Trichtersteen- weg Viséweg m Mal Heesterveldweg Vrij heidweg Viséweg 3 Tongeren Limesweg Heesterveldweg 007 by page 04

5 Registration Due to the event s Round-Table format, the number of participants is limited to 30 40, and an early registration is recommended. For registration, please complete the form below inlcuding the correct billing address. The fee for attending the Industry Round Table is 70, Euros; ISLA members pay a reduced fee of 40, Euros. Title, First and Last Name Position / Job Title Company / Organization Business Department Address Phone Accommodation Please tick here if you will be arriving on November 0 th and would like to stay overnight at the Holiday Inn in Hasselt where the presentation session of the meeting will be held the next day. (Price for a single room incl. breakfast is, Euros) Dinner On November 0 th ISLA s event supporter Barkawi Management Consultants would be delighted to welcome the participants to dinner at a local restaurant in Hasselt. Please indicate if you would like to attend the dinner which starts at 8 p.m. Date, Signature Please return the completed form via Fax to +49 (0) or via to [email protected] If you have any questions regarding ISLA and the Industry Round Table High-Tech, please feel free to contact Ulf Nitz, the ISLA Association Coordinator on +49 (0) , +49 (0) (mobile) or at [email protected] page 05