Air France-KLM, A leader in Northern Europe

Transcription

1 Air France-KLM, A leader in Northern Europe April 2014 Casper Tybjerg 1

2 This summer, Air France and KLM will strengthen their services in Northern Europe

3 Air France and KLM are increasing their capacity in Northern Europe with two new daily Air France flights to Stavanger in Norway, beginning 31 March Air France s second destination in Norway after Oslo, Stavanger is the centre of the Norwegian petroleum industry. This new route complements KLM s flight schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol. Air France currently serves 14 destinations in 4 Northern European countries Denmark, Finland, Norway and Sweden. For the 2014 summer season, close to 550 weekly flights will link the region to the rest of the world via two hubs, Paris-Charles de Gaulle and Amsterdam-Schiphol. Beyond its tourist attraction, Northern Europe is home to many small and medium-sized businesses, particularly in the high-technology sector, as well as many oil and gas installations. Adapted flight frequencies, a combinable fare offer allowing passengers to combine trips on both airlines, along with standardized products and services are the Group s key assets in Scandinavia. For professionals in these sectors, Air France and KLM have developed an onboard service in their Business cabins that offers more space and a quieter, more comfortable journey. Loyalty programs are adapted to specific customer professional activities, such as Flying Blue Petroleum, serving oil and gas industry professionals and widely adopted in Norway. Another program, BlueBiz, offers specific advantages to small and medium-sized enterprises (SMEs), particularly in Denmark. 3

4 Trondheim KL 3 Ålesund KL 2 Bergen KL 5 Oslo AF 3 / KL 6 Stockholm 3 AF 3 / KL 5 Helsinki AY 5 / KL 3 Stavanger AF 2 / KL 5 Kristiansand KL 3 Aalborg KL 3 Sandefjord KL 2 Linköping KL 3 Gothenburg 2 AF 3 / KL 5 Växjö 4 Billund AF 1 / KL 5 Copenhaguen 1 AF 5 / KL 6 1 Copenhagen: + New York (JFK): 1 daily flight (Delta Airlines) / starting from 2 June Rome: 3 weekly flights (Alitalia) + Venice: 3 weekly flights (Alitalia) 2 Gothenburg: + Lyon: 3 weekly flights (HOP!) 3 Stockholm: + New York (JFK): 5 weekly flights (Delta Airlines) / starting from 2 June Växjö: + Amsterdam: 8 weekly flights (Estonian Air) / starting from 4 May 2014

5 Air France and KLM in Northern Europe: close to 550 weekly flights to 14 destinations From their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol airports, Air France and KLM offer close to 550 weekly flights to 14 destinations in Northern Europe: Alesund, Aalborg, Billund, Bergen, Copenhagen, Gothenburg, Helsinki, Kristiansand, Linkoping, Oslo, Sandefjord, Stavanger, Stockholm and Trondheim. From Paris-Charles de Gaulle and Lyon, Air France serves Denmark, Finland, Norway and Sweden with 157 weekly flights, including code-shared flights with Finnair, to Helsinki. KLM offers a wide choice of travel times to Northern Europe as the company operates 392 flights per week to 14 destinations. Under the joint-venture agreement with Delta, from June to September 2014, the American company will operate a total of 12 direct flights weekly from New York to Copenhagen and Stockholm. Additionally, Air France and KLM s partner company, Alitalia, will serve Venice and Rome with six flights per week from Copenhagen. 5

6 Air France and KLM offer a daily selection of more than 70 flights departing from Northern Europe

7 Three questions for Ryanne Van der Eijk, General Manager of Air France-KLM, Northern Europe Air France KLM is already a leader in Northern Europe. Why have you chosen Stavanger as a new destination to strengthen this position? Air France s second destination in Norway after Oslo, Stavanger is the centre of the Norwegian petroleum industry. This new route complements KLM s flight schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol. The Group today has a large network and several flights linking 14 Northern European cities to its two large hubs at Paris-Charles de Gaulle and Amsterdam- Schiphol airports. Since 2012, we have been constantly reinforcing our strategy at our two hubs to offer our passengers even more connecting opportunities. Serving Stavanger with Air France expands our network and confirms our position among the leading airlines in Scandinavia. How are you making Air France- KLM the preferred airline for customers in Scandinavia? In addition to our strong long-haul network serving many destinations throughout the world, we continue to invest in order to constantly improve our products and services and keep our focus on customer needs. The Group has recently invested close to 700 million euros in its long-haul offering. KLM s new World Business Class seats are already available on the Boeing 747s. The new Air France Economy, Premium Economy and Business class cabins will be progressively upgraded as from June In addition, we provide new ways for passengers to travel, offering services with more independence and mobility and facilitating the process for customers. For example, when booking their flights, customers benefit from AF Connect and KLM Connect, a free and exclusive service with no registration or subscription required that proactively informs them of changes and unexpected events over the course of their journey. They are among a number of solutions that appeal particularly to customers who travel our network for business. Moreover, our new Stavanger-Paris service operated by Air France with two daily frequencies, will allow customers to connect easily with Air France s long and medium-haul network at Paris-Charles de Gaulle. Northern Europe is notable for a large number of small and medium sized enterprises (SMEs) and oil and gas facilities. What travel solutions do you offer them? This clientele is effectively at the heart of our strategy. To satisfy passengers traveling on business, we have developed in-flight services in Air France and KLM Business cabins largely based on long-haul services. From high-end gastronomy to personal attentiveness, all is focused on making the journey as easy and comfortable as possible. Moreover, Air France-KLM has developed customized loyalty programs. The Group created the Flying Blue Petroleum program, specifically designed for professionals of the oil and gas industries, which has close to 13,900 members in Northern Europe, including11,500 in Norway. It offers benefits and exclusive services to members, such as priority check-in and baggage claim. The Group also offers the BlueBiz program for small and medium businesses, which optimizes travel budgets with Blue Credits that are redeemable for award tickets. With each flight, the company accumulates Blue Credits and the employee collects Miles in their individual Flying Blue account. Finally, to facilitate business travel payments, Air France offers the Corporate Card, a universal payment method that offers insurance and exclusive services, as well as optimal business expense tracking. Since December 2013, in the aim to facilitate travel payments for customers, Norway offers a credit card associated with the Flying Blue frequent flyer program, in partnership with Resurs Bank. In this way, customers traveling between France, the Netherlands and Northern Europe are offered customized travel solutions tailored to their needs. 7

8 Business, the best in the art of French living

9 The best of Air France and KLM in Northern Europe On their medium-haul network, Air France and KLM offer tailored solutions for all their customers. In Business, Premium Economy and Economy class, passengers benefit from the best of the two companies offering, to ensure their optimum inflight comfort. Air France On its medium-haul network, Air France offers three travel classes Business, Premium Economy and Economy. The Company offers business travelers a completely redesigned meal service based on those served on long-haul flights, as well as more comfort in Business and Premium Economy classes. Business, the best in the art of French lifestyle Air France s Business class offering is constantly evolving to match the Company s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle. From cabin fittings to inflight meals, the Company provides a service that combines comfort and modernity, bringing passengers an ever more refined service. A tailored service, before and after the flight Air France offers the convenience of fully flexible reservations permitting flight changes at any time. Business customers also benefit from SkyPriority, a free service offering priority at check-in, faster, privileged access to security checks and customs formalities, plus priority boarding and baggage claim upon arrival. Spacious cabins In Business Class, Air France offers a cabin design with only four passengers seated per row: the middle seat is always left free to guarantee relaxation and desired comfort. On all fleets*, there are five centimeters of additional legroom compared to the rest of the cabin. Business customers also have more space in the cabin for their baggage. They can carry on two bags and one accessory totaling 18 kg. * Except for the A318 fleet and franchised or chartered companies A new gastronomical experience Air France offers its Business customers a refined meal service inspired by the meals served on long-haul flights. In addition to hot towels upon boarding and pre-dinner drinks, a full meal is served to Business Class customers on all medium-haul flights. The contents of the meal correspond to the hour of the day and include a complete menu with a starter, main course and dessert. On flights longer than two and a half hours, the main dish is served hot and customers can eat their meal on a porcelain dish on flights of three hours or more. To further enhance the experience, they are also served a bottle of wine, café gourmand and a selection of liqueurs. 9

10 Premium Economy: flight service based on Business Class

11 A new 3,000 m 2 lounge at Paris-Charles de Gaulle Throughout the world, customers traveling in Business Class enjoy access to over 525 lounges, including almost 45 Air France lounges, offering a wide range of services in a relaxed and cozy environment, away from the airport bustle. At Paris-Charles de Gaulle, Air France Business customers have access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and one arrivals lounge (Terminal 2C). Air France s largest Business class lounge on its network is situated in the new boarding satellite Hall M of Terminal 2E. Spanning over 3,000 sq. m and dedicated to customers well-being, this new lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages already provided in other Air France lounges. A Clarins beauty care and massage service and shower facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and selfservice computers allow passengers to work in peace. On flights departing Norway, Business Class passengers and Flying Blue Elite Plus members have access to the «Oslo Lounge» at Oslo airport. Premium Economy: additional comfort at a reasonable price With its Premium Economy cabin, Air France is adapting to its customers who are looking for additional comfort, flexibility and efficiency. Air France is the only European airline to offer a high quality service with changeable and refundable fares at the price of Economy class with rival airlines. Premium Economy customers also benefit from the SkyPriority service designed to facilitate their airport experience. An in-flight service inspired by Business class For more peace and comfort on medium-haul flights, the Economy and Premium Economy cabins are separated by a movable curtain. In this way, customers also enjoy the same cabin as Business customers at the front of the aircraft. Air France is also offering new meals based on those served on long-haul flights. Breakfast, lunch, dinner and snacks add to an enjoyable journey, each with a complete menu of appetizer, main course and dessert. As in Business Class, the main course is served hot on flights of two-and-a-half hours or more and served on porcelain tableware on flights longer than three hours. 11

12 A quick and easy connection

13 Economy At the beginning of 2013, Air France launched a new pricing offer for over 100 short and medium haul destinations including Stavanger and Oslo. Customers can now choose between the Classic fare and the Mini fare, a simplified product without checked baggage or redeemable Flying Blue Miles, starting at 59 (tax included), one-way. Air France quality accessible to all on board On board, all customers receive a wide selection of drinks (hot, cold, alcoholic or non-alcoholic) and a snack, determined by the length of flight and time of day, free of charge. A selection of French and foreign newspapers is available free of charge before boarding. On the ground, Air France agents are on hand to help and its mobile assistance services allow customers to manage their trip from A to Z on a smartphone. At the time of check-in (starting 30 hours before the scheduled departure), the Classic fare allows automatically allocated seats to be changed any time subject to availability - at no extra charge. With the Mini fare, customers can choose their seat at the airport (at self-service kiosks or check-in counters), also subject to availability. The Seat Plus option For passengers travelling in Economy and Premium Economy, Air France offers a paid-for Seat Plus option throughout its short and medium-haul fleet (excluding A320). This service allows passengers to purchase the guarantee of travelling on a seat with more legroom (+10cm minimum), situated close to the emergency exits. Customers can purchase a Seat Plus when checking in for a fee of euros depending on the length of flight. The Paris-Charles de Gaulle Hub: an easier connection At Paris-Charles de Gaulle, Air France customers benefit from a quick and easy connection and modern infrastructure. All international activity is grouped in terminal 2E 1. Terminal 2F is exclusively dedicated to Air France European flights (Schengen) 2 and its partners in the SkyTeam alliance. This concentration of Air France activity at the east end of the airport makes connecting quicker and easier, saving up to 10 minutes when changing flights. 1 With the exception of Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok where check-in occurs at Terminal 2F. 2 In the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and the Czech Republic. For more information, please visit 13

14 Europe Business Class: more personal space

15 KLM KLM offers three travel classes on its medium-haul network Europe Business Class, Europe Economy Comfort and Europe Economy. Europe Business Class KLM offers the convenience of fully flexible reservations permitting flight changes at any time. Europe Business Class passengers board and exit first. On board, they have generous personal space and a seat with more room that reclines farther. The middle seats are left unoccupied to ensure maximum comfort. KLM has developed a meal tray, which changes regularly. Depending on the time of day and the duration of the flight, a breakfast or a menu consisting of a hot dish, sandwich, salad or tapas plate and various snacks are available. Economy Comfort: now available on European flights Previously reserved for long-haul flights, Economy Comfort class is now available on medium-haul flights served by the Boeing 737 and also on all KLM Cityhopper s Embraer 190 and Fokker 70. This new cabin is located in front of the new Economy cabin, so passengers will benefit by exiting the plane faster. Economy Comfort class also offers more legroom (10 cm) and seats that recline more. Economy passengers have the opportunity to upgrade to Economy Comfort at an extra cost of between 10 and 160, depending on the duration of the flight. Economy Class On board, customers enjoy comfortable, ergonomically designed seats at affordable prices. Depending on the duration of the flight, a snack or sandwich of the day is served, accompanied by a wide selection of hot and cold drinks, alcoholic or non-alcoholic. Economy Class passengers have access to all KLM online services and can check in at their convenience on the Internet, on their mobile phones, at a self-service kiosk or check-in counter. For more information, please visit 15

16 The SkyTeam alliance: 1,064 destinations in 178 countries SkyPriority: exclusive benefits from check-in to baggage delivery

17 SkyTeam alliance: 20 airlines around the world As members of SkyTeam, Air France and KLM offer their customers access to an extensive global network of some 15,700 daily flights serving 1,064 destinations in 178 countries. Passengers can earn and redeem Miles throughout the SkyTeam network and relax in more than 520 lounges worldwide. SkyPriority: exclusive benefits from check-in to baggage delivery At SkyTeam level, SkyPriority delivers the most exclusive benefits offered by the Alliance s 20 member airlines to ensure the smoothest possible experience for passengers travelling in La Première, Business, Premium Economy class as well as SkyTeam Elite Plus members. SkyPriority is present in all Northern European airports served by Air France and KLM. Easily recognizable, the logo «SkyPriority» is printed on boarding passes and on relevant signs in the airports. For eligible passengers, the service offers free priority check-in, faster, privileged access to security checks and customs clearance, priority boarding and baggage delivery services upon arrival. Sky- Team is the first airline alliance to offer its Premium passengers all priority ground services. SkyPriority is available in 1,064 airports worldwide. 17

18 Flying Blue, the premier loyalty program in Europe

19 Personalized loyalty programs Flying Blue, a leading frequent flyer program Flying Blue, Europe s leading frequent flyer programme with 21 million members, groups together 35 airline and over 100 non-airline partners. The more frequently its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially designed to make travelling more enjoyable. In Northern Europe, the program has enlisted 530,000 members. 1 1 Norway, Sweden, Denmark, Finland and the Baltic states (Estonia, Latvia, Lithuania). On the and websites, members can view their account, directly obtain award tickets. On the site, members can easily book promotional tickets available only on-line through Promo Awards@. There are also many ways to earn or spend Miles and an exhaustive list of all offers from program partners in the «Flying Blue Store». New members have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, together with videos and tutorials. Flying Blue Petroleum Flying Blue Petroleum is the number one program in Europe for those traveling to destinations important to the oil and gas industry. It offers its 60,000 members a range of exclusive benefits, normally associated with private clubs, through a network of 97 oil and gas industry destinations. This program has nearly 13,900 members in Northern Europe, including11,500 in Norway alone. BlueBiz, the Air France and KLM program for small and mediumsized companies Air France and KLM provide a range of commercial offerings tailored to the needs of professionals. The BlueBiz program is designed to help small and medium sized enterprises optimize their travel budgets with Blue Credits, which are convertible into award tickets. With every flight, the company accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account. To make paying for business travel easier, Air France also offers the Corporate Card, a universal means of payment that offers insurance and exclusive services, as well as optimal tracking of business expenses. For more information, please visit and 19

20 Find Air France and KLM on Facebook and Twitter

21 The latest customer service technologies By adopting proactive communication, Air France and KLM intend to make travel more comfortable. The two airlines are equipped with the latest mobile technology that proactively keeps customers informed in real-time about events that will affect their trip. Before and after your trip, find Air France and KLM on Facebook and Twitter On Facebook and Twitter, Air France and KLM answer their customers questions about their trip seven days a week. KLM answers its customers 24/7 in seven languages. Air France currently has a service in nine languages and answers customers 24/7 in French and English. If you re not sure of your departure time or the maximum weight of cabin baggage, Air France and KLM staff are available before, during and after your trip and will answer as soon as possible. The airlines have also developed their own booking tool, enabling customers to make a booking on Facebook. The Facebook pages of Air France and KLM have nearly nine million fans, with more than 280,000 fans in Northern Europe. They offer information about their products and services and organize competitions and promotions for dedicated fans in Danish, Swedish, Norwegian and Finnish. Air France has nearly 530,000 followers on Twitter. The company interacts and responds directly to passengers to create an ever-closer link to its customers on its and also on the account dedicated to its Swedish business (@airfrancese). KLM has local Twitter accounts in Sweden(@KLM_SE) and Norway(@KLMnorway). Moreover, the Twitter offers, each week, new ideas from a person from the country concerned, on culture, gastronomy, places to visit, etc. AF Connect & KLM Connect: an exclusive and free service When booking a flight, customers automatically benefit from AF Connect and KLM Connect. It is an exclusive and free service, with no registration or subscription required, that proactively informs them of changes and delays over the course of their trip. With the mobile phone number and address provided by the customer when booking their trip, beginning 14 days before departure, Air France or KLM is able to provide information on any flight cancellation or delay either by telephone, SMS or and propose alternatives. Customers can also be informed of a change of gate or, after take-off, the delayed delivery of baggage. Air France andklm are the first airlines to offer such a large-scale proactive information service to their passengers throughout their network. To be personally notified, each customer must ensure that Air France or KLM has the best way to contact them (phone, mobile or ) during their trip. This information can be provided at the time of booking via a call centre, an Air France agency, a travel agency, on a website, or via the «Manage your reservations» section on Air France and KLM websites. 21

22 Many free applications and mobile websites

23 Applications and mobile sites For customers equipped with smartphones, Air France and KLM have made available many free applications and mobile websites ( and allowing them to buy tickets and manage the reservations directly from the mobile phone. A section called «My Account» gives each customer a place to enter and save personal data allowing him or her to make reservations, make changes or check in with just a few clicks. To complement its presence on the iphone and Android, the company has two new free applications available for download: «Best Offers by Air France» for the iphone and «Air France» for the ipad. With great visuals to inspire a getaway, easy navigation and direct access to the best fares to prepare for their trip, customers can fly at the best price and enjoy all the destinations served by Air France. 23

24 Air France-KLM invests in research for sustainable biofuels

25 Air France-KLM: environmentally conscious For many years, Air France-KLM has been committed to reducing its environmental impact, developing responsible social policies and contributing to the development of regions where its aircraft take off and land each day. In 2013, for the ninth consecutive year, the Dow Jones Sustainability Index (DJSI), the main international index evaluating companies on their performance in terms of sustainable development, once again named Air France-KLM the leader among airlines. The group invests in research for sustainable biofuels. Since 2011, Air France- KLM has been operating commercial flights using sustainable biofuels, requiring no adaptation of the aircraft and which limit its CO 2 emissions. Biofuel-powered flights, a growing market In 2013, KLM introduced a new offer for companies in the Netherlands, to partner in the Biofuel program and develop flights powered by biofuel. KLM has operated regularly scheduled flights powered by biofuel between Amsterdam and New York since March 8, This type of innovative partnership is a first for an airline and has already generated customers including Accenture, Nike and Philips, who helped launch the project. Through this initiative, KLM intends to show that there is a real market for biofuel in aviation transport and participate in the long-term development of this technology. 25

26 Le ciel passionnément The sky, our passion

27 Air France and KLM, a rich history for an ambitious future KLM and Air France both came into being on 7 October, the former in 1919, bearing the name of Koninklijke Luchtvaartmaatschappij, Royal Dutch Airlines for the Netherlands and its colonies, and the latter in 1933, formed from a merger of five French airlines: Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), the CIDNA and Aéropostale. They were both among the few existing airlines to have been founded before the Second World War. Both have been pioneering players in civil aviation. Air France and KLM have occupied an important place in Northern Europe for nearly 95 years. In 1920, KLM was the first airline to open routes from Amsterdam, Bremen and Hamburg to the Scandinavian destinations of Malmö and Copenhagen. Shortly thereafter, in 1922, French wings appeared in these skies with a flight from Paris to Malmo. It was not until 1926 that regular flight connections to Sweden and Denmark began was an eventful year for the company as KLM served Norway and Finland via Amsterdam for the first time. Air France, meanwhile, operated its first flights to Helsinki in 1952, on the occasion of the Olympic Games. The Paris-Oslo route, via Copenhagen, was launched in KLM is celebrating its 94th anniversary this year. As for Air France, this year is the occasion to retrace 80 years of creativity and the art of receiving passengers, as well as 80 years of fashion, film, design and innovations. Events and accessories to celebrate Air France s 80th anniversary In partnership with Airbus, an Airbus A380 with an 80th anniversary logo can currently be seen criss-crossing the skies. An Airbus A320 sports the same logo on the Company s medium-haul routes. Both aircraft will keep this special livery for one year. Throughout the year, 80th anniversary customized products are also being offered to customers paper menus, oshibori, amenity kits, cups, a special film cycle in the in-flight entertainment programme, etc. 80 years of passion on the internet - A website devoted to Air France s 80th anniversary tells the story of Air France based on four passions - network, professions, design and customers, illustrated by many photos and videos. 80ans.airfrance.com - 80years.airfrance.com - A line of 80th anniversary-branded products are available on the AF Shopping site and on board. These include watches, Moleskine notebooks and baggage tags, etc. shopping.airfrance.com 27

28 Air France Press Office - April

29 Destination: Norway Destinations offered Air France and KLM offer 217 weekly flights from the hubs at Paris-Charles de Gaulle and Amsterdam Schiphol to seven destinations in Norway. Air France and KLM passengers have access to self-service kiosks installed at the airports as well as at the train station located in the centre of Oslo, near the train linking the city to the airport. Ground services departing from Norway Business Class passengers and Flying Blue Elite Plus members enjoy access to the Oslo-Lounge at Oslo Airport. Air France and KLM ticket offices are located at the airport to meet customer needs. Flying Blue Petroleum program Norway ranks high globally in gas and oil exports. With its rich deposits, half of the country s exports are natural gas and represent more than 30% of Norway s revenue. To satisfy these customers, Air France and KLM have created the Flying Blue Petroleum loyalty program, specifically for professionals in the oil and gas industry. It offers its members access to exclusive benefits and services at over 80 industry destinations. The Flying Blue Petroleum program has nearly 13,900 members in Northern Europe, including 11,500 in Norway and a total of 60,000 members worldwide. Flying Blue Petroleum program In December 2013, Air France-KLM chose Resurs Bank to launch a credit card system affiliated to the loyalty program Flying Blue. Resurs Bank chose MasterCard as a partner to launch this initiative in Norway. Both cards, Classic and Premium, will offer customers, in addition to the classic features of a card, a reward system that will earn them miles every time. Miles can then be redeemed with the Flying Blue loyalty program. Air France and KLM offers for businesses In order to provide appropriate services to businesses, Air France and KLM have developed a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France Corporate Card, a universal means of payment for business travel, offers insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, choosing Air France and KLM for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM, Alitalia, Delta and Kenya Airways. Air France and KLM in Norway Air France has been present in Norway since April 1, 1970, with the first flight from Paris to Oslo via Copenhagen by Caravelle. Today, Air France operates the Paris-Oslo route with three flights per day and Stavanger with 2 daily flights since 31 March KLM was the first airline to serve Norway. The Amsterdam to Oslo via Kristiansand route, flown by DC2, was started in June 1939, shortly after the opening of the two Norwegian airports. Today, KLM offers 26 daily flights to the major cities in Norway: Bergen, Kristiansand, Sandefjord, Stavanger, Trondheim, Oslo and Alesund. For more information, please visit and

30 Destination: Denmark Destinations offered Air France and KLM offer 140 weekly flights from Paris-Charles de Gaulle and Amsterdam Schiphol to three destinations in Denmark: Aalborg, Billund and Copenhagen. Through its partnership with Alitalia and its joint-venture agreement with Delta, Air France and KLM offer a wider range of destinations to their customers. As from June 2014, Delta will offer direct flights to Copenhagen from New York and Alitalia will offer them from Rome and Venice. Ground services in Denmark In Denmark, all Air France and KLM customers have access to self-service kiosks installed at Aalborg, Billund and Copenhagen airports, as well as the Copenhagen central train station. Business Class passengers and Flying Blue Elite Plus members enjoy access to lounges at Aalborg, Copenhagen and Billund airports. Air France and KLM ticket offices are available to meet customer needs in the three Danish airports. SkyPriority service is available at all airports served in Denmark. Air France and KLM offers for businesses In order to provide appropriate services to businesses, Air France and KLM have developed a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France Corporate Card, a universal means of payment for business travel, offers insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing Air France and KLM for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM, Alitalia, Delta and Kenya Airways. Air France and KLM in Denmark The first Paris-Copenhagen route via Cologne and Hamburg was operated in 1926 by the Société Générale de Transport Aérien (SGTA). In 1933, Air France took over the routes of SGTA and Air Union. Today, the airline offers 42 weekly flights to Denmark. KLM launched the first Amsterdam to Copenhagen route in The airline now offers more than 90 flights per week to three destinations in Denmark: Copenhagen, Billund and Aalborg. For more information, please visit and

31 Destination: Sweden Destinations offered Air France and KLM offer 133 weekly flights from the hubs at Paris-Charles de Gaulle and Amsterdam Schiphol airports, to three destinations in Sweden: Gothenburg, Linkoping and Stockholm. Hop!, Air France s regional airline, also operates flights to Gothenburg from Lyon airport in France. Starting May 4, 2014, Estonian Air will serve Vaxjo from Amsterdam, in partnership with KLM. Ground services departing Sweden When departing from Swedish airports, all Air France and KLM customers have the premium services of both airlines at their disposal: online check-in, access to self-service kiosks and mobile phone boarding passes. Business passengers and Flying Blue members receive additional services from Air France and KLM such as boarding at their convenience, priority baggage delivery, etc. Air France and KLM ticket offices are available to meet customer needs at Stockholm Arlanda and Gothenburg Landvetter airports. In Linkoping airport, self-service kiosks are available. Air France and KLM offers for businesses In order to provide appropriate services to businesses, Air France and KLM have developed a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France Corporate Card, a universal means of payment for business travel, offers insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing Air France and KLM for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM, Alitalia, Delta and Kenya Airways. Air France and KLM in Sweden The first flight from Paris to Sweden was a Paris-Malmo service in Regular service by SGTA (Société Générale Air Transport) began in Today, the airline offers a total of six daily flights to Stockholm and Gothenburg. KLM has served Sweden since 1920, launching the first route to Scandinavia, from Amsterdam to Malmo. Ten years later, in the first pool agreement in civil air transport, STGA, KLM and ABA jointly operated the Paris-Amsterdam-Copenhagen-Malmo route known as the Scandinavian Express. KLM now offers 13 daily flights to Sweden. For more information, please visit and

32 Destination: Finland Destinations offered Air France and KLM offer 56 weekly flights from hubs at Paris-Charles de Gaulle and Amsterdam Schiphol to Helsinki. Ground services departing from Finland From Helsinki, all Air France and KLM customers have access to self-service kiosks and Air France and KLM ticket offices. Business passengers and Flying Blue Elite Plus members enjoy access to Servisair s Aspire lounge. Air France and KLM offers for businesses Finland has a wide range of high-tech industries specializing in mobile communications, high quality industrial production and clean technology solutions. Air France and KLM have developed a range of commercial offerings tailored to meet the needs of these companies. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France Corporate Card, a universal means of payment for business travel, offers insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing Air France and KLM for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM, Alitalia, Delta and Kenya Airways. Air France and KLM in Finland The history of Air France in Finland began in Helsinki for the 1952 Olympics. Air France made 10 special flights between Paris and Helsinki. Since October 28, 2001, the French airline has operated the Paris to Helsinki route with Finnair, offering five flights departing daily from Paris-Charles de Gaulle. KLM launched its first flight to Finland on July 1, 1939, from Amsterdam to Helsinki. The Finnish capital is now linked to Amsterdam by three daily flights. For more information, please visit and