Air France in Gabon: additional flights between Libreville and Paris-CDG. April 2013

Transcription

1 Air France in Gabon: additional flights between Libreville and Paris-CDG April

2 Rendez-vous à Paris by PARIS 7 VOLS PAR SEMAINE As À partir from du 01/04/2013. Contact Renseignez-vous Air France auprès on 01 d Air 79 France au for 01 more information. 64.

3 Air France is continuing to expand its offer of flights to Africa. Since 31 March 2013, the Company has been operating a daily flight between Libreville, the capital of Gabon, and Paris-Charles de Gaulle. In this way, the Company is committed to supporting the economic development of the fast-growing African continent. A tailor-made offer Flights are operated by Boeing 777 (B or B ) offering the choice between 4 travel classes: La Première, Business, Premium Economy, Economy. The aircraft s capacity is adapted to demand depending on the day. The Boeing is equipped with 4 seats in La Première, 49 in Business, 24 in Premium Economy and 170 in Economy. The Boeing is equipped with 8 seats in La Première, 67 in Business, 28 in Premium Economy and 200 seats in Economy. 3

4 Casablanca 4 4/j + 7/s Rabat 1 2/j Marrakech 5 5/j Algiers 2 5/j + 5/s Tunis 3 5/j + 4/s Cairo AF 7 / KL 5 Nouakchott 7 AF 4 Dakar AF 7 Niamey AF 5 Bamako AF 6 N'Djamena AF 3 Conakry 7 AF 7 Ouagadougou AF 7 Abuja AF 7 Djibouti AF 3 Freetown 6 AF 2 Monrovia 6 AF 2 Bangui AF 1 Abidjan AF Accra KL 7 Lomé AF 5 Cotonou AF 5 Lagos AF 7 / KL 7 Port Harcourt AF 7 Malabo AF 7 Libreville AF 7 Douala AF 7 Pointe Noire AF 5 Yaoundé AF 3 Entebbé KL 6 Brazzaville AF 4 Kinshasa AF 4 Luanda AF 2 / KL 2 Kigali KL 6 Lusaka 8 KL 3 Kilimandjaro KL 7 Dar es salaam KL 7 Nairobi 9 KQ 12 / KL 7 Harare 8 KL 3 Antananarivo 10 AF 4 1 Rabat: 2 daily flights on departure from CDG 2 Algiers: 5 daily flights on departure from CDG + 5 weekly flights on departure from Marseille Johannesburg AF 7 / KL 7 3 Tunis: 4 daily flights on departure from CDG + 1 daily flight on departure from Marseille + 2 weekly flights on departure from Toulouse + 2 weekly flights on departure from Nice Cape Town AF Casablanca: 3 daily flights on departure from CDG / KL daily flight on departure from Orly + 3 weekly flights on departure from Marseille (from 15/07/2013 to 01/09/2013) + 3 weekly flights on departure from Toulouse (+1 from 15/07/2013 to 01/09/2013) 5 Marrakech: 3 weekly flights on departure from Marseille + 2 weekly flights on departure from Toulouse 6 Monrovia / Freetown: 2 weekly flights CDG-Monrovia-Freetown-CDG 7 Conakry / Nouakchott: 33 weekly flights CDG-Conakry + 4 weekly flights CDG-Nouakchott-Conakry 8 Harare / Lusaka: Amsterdam-Harare-Lusaka-Amsterdam 9 Nairobi: KQ 12 (Kenya Airways) = 5 from CDG + 7 from Amsterdam 10 Antananarivo: summer Abidjan: as from 15/04/ Cape Town: Seasonal service until 11/05/2013

5 The Air France-KLM network in Africa Present in Africa for close to 75 years, Air France and KLM continue to strengthen their network in this region of the world. The Group currently flies to 42 destinations in Africa, linking the continent to the Paris-Charles de Gaulle and Amsterdam-Schiphol hubs with a +8% increase in capacity during summer A partnership agreement with Kenya Airways for an enhanced flight offering to Africa Thanks to its joint-venture partnership with Kenya Airways, the Air France-KLM Group can offer even more flight frequencies between Europe and Africa and is expanding its network with 6 destinations: - Bujumbura (Burundi), - Kisumu (Kenya), - Lilongwe (Malawi), - Mombasa (Kenya), - Addis Ababa (Ethiopia) - Khartoum (Sudan) 5

6 Dedicated airport staff

7 Personalized services for African customers Air France offers customers on its African routes tailor-made services as soon as they arrive at the airport, as well as the excellence of French in-flight service. At the airport Dedicated airport staff At Paris-Charles de Gaulle, a team of experts from the African continent is present on all flights to and from Africa, where they provide commercial assistance to passengers, taking into account the geopolitical, commercial, regulatory and cultural characteristics of each country. To make passenger handling easier, Air France has multicultural teams familiar with the specific expectations of its international customers. On a daily basis, they welcome close to 5,000 passengers, helping them with check-in and with their connections between flights. A more advantageous baggage policy to Africa Air France offers a larger baggage allowance than on the rest of its long-haul network, to most African destinations. Rules for checked baggage: - La Première : 3 bags each weighing up to 32 kg - Business: 2 bags each weighing up to 32 kg - Premium Economy: 2 bags each weighing up to 23 kg - Economy: 2 bags each weighing up to 23 kg Special services for families and young travellers Air France offers a comprehensive range of services for close to 400,000 unaccompanied children (UM), travelling with Air France every year. At Paris-Charles de Gaulle, Europe s largest lounge specifically accommodates young travellers in transit: an area spanning over 200 sq. m is equipped with Sharp flat-screen televisions and Sony playstations for older children, manual activities for younger children, and a wide range of games and activities to suit all ages (babyfoot, board games, magazines, etc.). Children from the age of 2 can become members of the Flying Blue Jeune Frequent flyer programme. A new latest check-in time for flights to Africa Air France has modified the latest check-in time (latest time after which customers can no longer check in or drop off their baggage) on flights to Africa leaving Paris-Charles de Gaulle, up from H-60 minutes to H-90 minutes. This measure concerns the Company s entire African network except Johannesburg and Cape Town, and aims to achieve excellence in terms of on-time performance. The modified latest check-in time also allows to improve baggage performance on arrival at African stations. 7

8 Crews trained in African culture

9 The Paris-Charles de Gaulle hub: quick and easy connections On board At Paris-Charles de Gaulle, Air France customers benefit from quick and easy connecting channels in modern buildings. All international flights are grouped together in terminal 2E (1). Terminal 2F is exclusively dedicated to European (Schengen) (2) flights operated by Air France and its SkyTeam alliance partner airlines. By grouping together Air France operations to the east of the airport, connecting circuits have been made shorter and simpler, allowing customers to save up to 10 minutes when connecting between two flights. Crews trained in African culture More than 2,500 cabin crew, belonging to Air France s Africa and Middle East Division, are trained in international standards and the specific expectations of customers on African routes. Air France-KLM staff at African stations Around 1,000 local staff make up the Air France and KLM teams on the African continent. They receive continuous training in international industry standards, working on a daily basis to provide customers with the best of Air France and KLM. Adapted meal service To adapt to the early-morning arrival times of flights arriving from Africa, a new breakfast service has been introduced in Business class and Economy class on Air France flights. (1) except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok, with check-in at terminal 2F. (2) from the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and Czech Republic. 9

10 An in-flight service combining comfort and prestige

11 La Première, fully-personalized exceptional service With its La Première class, Air France has laid down the codes of an outstanding service to meet the needs of customers sensitive to the slightest detail, designed around the three watchwords of consideration, discretion and awareness. From the time the passenger arrives at the airport, to the welcome they receive on board and the monitoring of their baggage, everything possible is done to facilitate their journey and encourage them to relax and take it easy. The La Première cabin is now available on long-haul flights to Abidjan, Johannesburg, Douala, Malabo, Libreville, Yaoundé, Luanda, Abuja and Port Harcourt. At the airport: exclusive, personalized service At Paris-Charles de Gaulle airport, customers are totally looked after from their arrival, when a porter takes charge of their baggage, to check-in formalities, and then in the La Première lounge. This exclusive itinerary saves precious time, allowing passengers to take advantage of the luxurious La Première lounge at Paris-Charles de Gaulle. Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles de Gaulle provides passengers with over 1,000 sq. m of space where they can dine, relax (bar, spa operated by the Biologique Recherche brand), work or simply take the weight off their feet. The restaurant features menus designed by Alain Ducasse and a selection of the finest wines from the Air France cellar. To ensure stress-free, discreet boarding, passengers are informed by lounge staff when their flight is ready to depart, and they are then personally accompanied by car to the aircraft, boarding a few minutes before the doors are shut. Passengers transferring to an onward flight at Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors are opened, and accompanied to the La Première lounge. Air France is the only airline to offer this service. An in-flight service combining comfort and prestige On board, the passenger s seat transforms into a real 2-metre long bed, with a duvet. The seat s positioning offers direct aisle access. The personalized service enjoyed by La Première passengers helps to make in-flight meals a genuine interlude of relaxed pleasure. Passengers freely choose the dishes they wish to savour, in their own time. Air France designs its menus in the manner of a gourmet restaurant, using Servair s culinary studio overseen by Joël Robuchon, the chef with the most Michelin stars worldwide in 2009, accompanied by Guy Martin, the chef of the starred Grand Véfour restaurant in Paris, and Jacques Le Divellec*. * On flights departing from Paris-Charles de Gaulle At each stage, passengers are constantly pampered by Company personnel. Consideration, discretion and awareness are the three essential qualities of our ground staff and of the 1,500 pursers, hostesses and stewards specially selected from Air France s 15,000-strong flight crews to satisfy the expectations of La Première passengers. 11

12 A new lounge spanning over 3,000 sq. m at Paris-Charles de Gaulle

13 Business, the best of French lifestyle Air France s Business class offering is constantly evolving to match the Company s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle, or art de vivre à la française. From cabin fittings to inflight meals, the Company provides a service that combines comfort and modernity, bringing passengers an ever more refined service. Every six months, a new chef offers his gourmet creations on board the Business class cabin*. Since February 2013, renowned chef Michel Roth has took over from Guy Martin and Joël Robuchon. With these menus, the Company intends to surprise its customers and promote its role of ambassador of fine cuisine. * On departure from Paris Michel Roth, a new Michelin-starred chef in Business class Since 1st February 2013 and for a period of eight months, on all long-haul flights departing from Paris-Charles de Gaulle, Air France s Business class customers can enjoy one of the exceptional dishes signed by Michel Roth, Bocuse d Or award winner and nominated Meilleur Ouvrier de France. Taking over from Joël Robuchon and Guy Martin as ambassador of fine French cuisine, Michel Roth offers six exceptional hot dishes emphasizing traditional and original cuisine in Business class. His dishes are renewed twice a month for the pleasure of frequent travelers. Michel Roth s cuisine, a mixture of authenticity, simplicity and humanity, has its roots in local French produce, where the authentic taste of French cuisine is respected. This rigor and creativity are shared and passed on to the Servair chefs who make the dishes created by Michel Roth for Air France passengers. In Business class, Air France has equipped part of its fleet with a full sleep seat offering passengers optimum travel comfort. Over 2-metres long and 61 cm wide, the seat is one of the most spacious, comfortable beds on the market. With simpler, more intuitive controls, and redesigned storage compartments, the seat also features a new 16/9 video screen. A new lounge spanning over 3,000 sq. m at Paris-Charles de Gaulle Around the world, Air France customers travelling in Business cabin have access to 500 Business lounges, including 50 Air France lounges, offering a wide range of services in a calm and welcoming environment, away from the bustle of the airport. Air France currently offers the largest Business class lounge on its network at Paris-Charles de Gaulle. Spanning over 3,000 sq. m and dedicated to customers well-being, this new lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages already provided in other Air France lounges. Wi-Fi access, touch screens and self-service computers allow passengers to work in peace while a Clarins beauty care and massage service tempts passengers to relax before boarding. On arrival at Paris-Charles de Gaulle, all of the services to start your day right On their arrival at Paris-Charles de Gaulle, the Arrival lounge in Terminal 2C welcomes customers from 5:00 a.m. to 2:00 p.m. Spacious shower facilities, clothes steaming, breakfast, a work area equipped with computers, international newspapers and magazines, a service for booking transportation to Paris: everything is done to put the customer in the best condition to start the work day. 13

14 Premium Economy: more comfortable way of travelling

15 Premium Economy, enhanced comfort Available on all flights operated by Air France to Africa, the Premium Economy cabin creates a new, more comfortable way of travelling for business or pleasure at affordable prices in a separate cabin offering 40% more space than Economy Class. Air France provides a seat which reclines to 123 within a rigid shell to protect passenger space and privacy. The 48cm-wide seat has 10cm-wide leather armrests enabling each passenger to rest their elbows without intruding on their neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat video screen giving access to the 600 hours of on-demand entertainment provided on Air France long-haul services. Economy, your essential Air France In the Economy cabin, passengers can enjoy the essentials of Air France service at attractive prices. The 44cm-wide seats recline to 119, with a sliding seat pan, adjustable headrest and footrest, a tray with rounded corners, and storage for spectacles and drinking glasses. The armrests fold back completely, even when the seat is in the reclining position, making life easier for families travelling together. Seats are also equipped with a 6.4 inch in-seat video screen so that passengers can enjoy Air France s in-flight entertainment programme to the full. Each month, Air France adds new material to its long-haul in-flight entertainment programme comprising films, cult TV series, news, themed channels and music. 15

16 Servair, leading airline caterer in Africa

17 Servair, leading airline caterer in Africa Servair, an Air France subsidiary and leading airline caterer, is particularly present on the African continent. Servair in Gabon At the Léon Mba airport in Libreville, Servair Gabon has been offering a wide range of catering services since It manages the entire range of culinary and logistics skills to meet highly-diversified expectations: cleaning services, VIP lounge management, installation of duty-free boutiques, gastronomic meal service for company events, etc. Servair Gabon combines all the benefits of cutting-edge logistics systems in terms of reactivity, production and routing capacities: from preparing the order through to delivery, the Servair Gabon teams are committed to guaranteeing a high-quality service, while strictly complying with food safety and hygiene standards. Synonymous with culinary excellence worldwide, Servair Gabon permanently innovates in order to create new recipes and new flavours. The company uses fresh, local produce in the preparation of diverse dishes, combining traditionallyinspired recipes with innovative flavours. Each Servair centre offers the service quality of a local partner and promotes the local economy. The company is currently a member of the AFRAA (African Airlines Association), in charge of ensuring efficient cooperation between airlines and working towards the economic and social integration of African countries. Present in 16 airports on the continent, Servair employs a workforce of some 2,500 people in Africa. 17

18 SkyPriority: exclusive advantages from check-in to baggage delivery

19 SkyPriority: exclusive advantages from check-in to baggage delivery At SkyTeam level, SkyPriority delivers the most exclusive benefits offered by the Alliance s 19 member airlines to ensure the smoothest possible experience for passengers travelling in La Première, Business, Premium Economy class as well as SkyTeam Elite Plus members. The instantly-recognizable SkyPriority logo is printed on boarding cards and features on all airport signage. The free service offers eligible passengers priority at check-in, faster, privileged access to security checks and customs formalities, plus priority boarding*. Moreover, when disembarking, customers are among the first to leave the plane and benefit from priority baggage delivery on arrival. SkyTeam is the first airline alliance to offer Premium passengers a series of priority ground services. SkyPriority is currently available at over 1,000 airports worldwide SkyTeam Go Africa In 2012, the SkyTeam alliance launched the Go Africa pass enabling customers to save money while enjoying greater flexibility on flights operated in Africa by Kenya Airways. Customers who have purchased a Go Africa pass can use between 3 and 16 flight coupons. Fares are calculated on the basis of the number of miles flown without stop-overs, offering reductions of up to 75% on classic fares depending on the itinerary. Passengers benefit from fully flexible travel dates. They can begin and end their trip in the country of their choice, no minimum duration of stay is required and the maximum duration corresponds to the intercontinental ticket s expiry date. SkyTeam Go Africa is available for people travelling on business or for leisure on one of the 19 SkyTeam member airlines, as part of an intercontinental round trip to Africa or a Go round the World ticket. * At all airports where local infrastructure and legislation allow 19

20 Flying Blue Petroleum: Europe s leading frequent flyer programme for oil and gas industry destinations

21 Flying Blue, the leading frequent flyer programme Flying Blue, Europe s leading frequent flyer programme with 21 million members, groups together 31 airline and over 100 non-airline partners. The more frequently its members travel, the more their loyalty is rewarded. customers can access a whole raft of services specially designed to make travelling more enjoyable. On the and websites, members are free to consult their account, directly order their award tickets or request mile updates. On the website, members can easily book promotional award tickets exclusively available online: Promo Members can also consult the many ways to earn and spend their miles as well as an exhaustive list of all the programme s partner offers in Flying Blue Store. New members have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, together with videos and tutorials. Flying Blue Petroleum Flying Blue Petroleum is Europe s leading frequent flyer programme for oil and gas industry destinations. The programme gives its 60,000 members in its 95 oil and gas industry destinations access to a range of exclusive benefits that come with being a member of a private club. Flying Blue Club Africa Flying Blue Club Africa is a community site for FlyingBlue members working with or on the African continent, and who wish to exchange information with their peers or obtain advice and contacts related to their business in Africa. 21

22 Stay connected with Air France s mobile websites and apps

23 The latest technologies serving our customers AF Connect, an exclusive, free service When booking their flight, customers benefit from «AF Connect,» an exclusive, free service, with no registration or subscription, which proactively informs customers of any changes and irregularities during their trip. With the cell phone number and address provided by the customer when purchasing their trip, Air France will inform and propose an alternative, from 14 days before departure, either by telephone, text message or , of any delay or flight cancellation, a change in gate or after takeoff, delayed baggage delivery. To be personally notified, each customer must ensure that Air France has a sure way of contacting them by providing contact details (phone, mobile or ) that they will be using during their trip. This information can be provided at time of booking, either via a call center, an Air France ticket office, a travel agency, on a website or via the «Manage your reservations» section on Apps and mobile websites Air France offers its customers equipped with a smartphone many free apps and a mobile website ( which, among other things, enables them to buy a ticket and manage their reservation directly from their mobile. The «my account» section means all customers can fill in and save personal data in order to make reservations, check in or make changes in just a few clicks. With this service, they can also check in from 30 hours before the latest check-in time and receive their boarding pass by or on their mobile phone. On iphone and Android, Air France has launched two new applications for free download: «Meilleures offres by Air France» on iphone, and the new «Air France» app on ipad. With great visuals to inspire a desire for travel, easy navigation and direct access to the best fares to prepare for their trip, customers can fly away at the best price and enjoy Air France s destination guide. Before and after your trip, find Air France on Facebook and Twitter In Africa, Air France and KLM have increased direct contact with their customers on Facebook and Twitter. Air France and KLM s Facebook pages have close to 4.5 million fans, with more than 150,000 African fans on the Air France page. Both airlines feed their respective walls daily with information about their products and services, contests and dedicated special offers for fans. On Twitter, Air France has nearly 300,000 followers. The airline responds directly to passengers to create better links with its customers on account, as well as on accounts dedicated to current news in some African countries Côte d and On Facebook and Twitter, Air France and KLM offers assistance to passengers 24/7, in 5 languages. 23

24 The Air France Foundation: 20 years of service to children association PADEM

25 The Air France Foundation: 20 years of service to children Since its launch in 1992, the Air France Corporate Foundation has been supporting projects for children and young people who are sick, disabled or in great difficulty, in France and other countries where the airline is present. The Foundation in Gabon, a partner of the French Red Cross The Air France Foundation has been supporting and subsidizing the French Red Cross since 2011 as part of a prevention campaign for HIV-positive mothers. This project provides food for pregnant women living with HIV. They are taken care of at ten treatment centers in Gabon and informed about breastfeeding protection, which aims to contribute to reducing the mortality rate of infants born to carrier mothers. The program also aims to improve the proper monitoring of antiretroviral treatment of infected pregnant women, through the distribution of monthly food vouchers and incentives for protected breastfeeding. 25

26 Air France offers a daily flight between Paris-Charles de Gaulle and Libreville

27 Air France in Gabon On 7 October 1933, Air France was born from the merger of five French airlines: Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), the CIDNA and Aéropostale. It is one of the few airlines to have been created before the Second World War. March 1937: launch of the first services by Aéromaritime between Dakar and Cotonou. There were several stopovers to transport mail and cargo, including Port Gentil. In Dakar, the connection was operated by Air France to South America, Morocco and France. After the war, Air France services resumed with a Dakar - Baloma - Conakry - Robertsfield - Abidjan - Accra - Lome - Cotonou - Lagos - Douala - Libreville - Port Gentil - Pointe Noire - Brazzaville route, operated by Lockheed Lodestar, Junkers JU 52 and DC : an Air France ticket office was opened in Libreville. Air France started operating services to this city on the Paris-Algiers-Kano-Douala-Libreville-Brazzaville route, operated by Constellation. 22 October 1958: Air France launched its first nonstop Paris Port Gentil flight, which continued on to Libreville and Brazzaville. 1977: Air France and Air Gabon launch a joint Paris- Libreville service with stopovers in Nice, Geneva and Rome, with four weekly flights by Air Gabon Boeing 747 «combi». 1981: U.T.A. and the Angolan airline TAAG launched a weekly Paris-Libreville- Luanda service, operated by UTA s DC or by TAAG s Boeing : three U.T.A. flights served the capital of Gabon by DC-10 or 747: Paris-Marseille-Libreville, Paris-Lagos-Libreville and a nonstop flight from Paris to Libreville. 1 January 1992: Air France took over the lease management of U.T.A. and started operating the Paris-Libreville-Johannesburg and Paris-Lagos-Libreville routes by Boeing 747. Port-Gentil was served from Libreville by Air Gabon, as a connection with Air France s Paris-Libreville route. 1995: Air France served Libreville with three weekly nonstop flights, by Boeing 747 and Airbus A : Air France operated three weekly Paris-Libreville flights by A , the fourth being operated by A : Air France started operating the Boeing on its Paris-Charles de Gaulle Libreville route, with four weekly flights. 2010: five weekly frequencies to Libreville. 2013: Air France offers daily flights between Paris-Charles de Gaulle and Libreville 27

28 Air France Press Office - April