AIR FRANCE STAFF AT TERMINAL 2G 10 FACILITIES DESIGNED TO MEET HEQ STANDARDS 11 THE AIR FRANCE NETWORK AND REGIONAL SUBSIDIARIES 12

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1 Ouverture du terminal 2G à Paris-CDG 1 / 19

2 CONTENTS THE BENEFITS OF TERMINAL 2G FOR AIR FRANCE CUSTOMERS 3 > Focus on smooth procedures and enhanced comfort > A terminal designed to facilitate access for people of reduced mobility A STREAMLINED, EFFICIENT TERMINAL 6 > Getting there > Departures Hall: smooth procedures and autonomy > Boarding lounge: spacious and quiet > Two boarding piers designed for fast boarding > A fast arrivals circuit AIR FRANCE STAFF AT TERMINAL 2G 10 FACILITIES DESIGNED TO MEET HEQ STANDARDS 11 ANNEXES : THE AIR FRANCE NETWORK AND REGIONAL SUBSIDIARIES 12 PARIS-CHARLES DE GAULLE, EUROPE S LEADING HUB 16 AIR FRANCE AND AEROPORTS DE PARIS: SUCCEEDING TOGETHER 18 AIR FRANCE KLM KEY FIGURES 19 Ouverture du terminal 2G à Paris-CDG 2 / 19

3 THE BENEFITS OF TERMINAL 2G FOR AIR FRANCE CUSTOMERS Focus on smooth procedures and enhanced comfort Based on an original interior design concept, terminal 2G (or T2G) is brightly lit. The choice of colours (blue, ochre, pink), acoustics (fewer announcements) and materials used (wood panelling, carpeting) contribute to creating a relaxing environment. Passengers benefit from fast, smooth access to different areas of the airport thanks to highly visible, innovative signage, using explicit giant pictograms (white letters on a blue or orange background) Point-to-point customers who frequently fly to and from Paris-CDG mainly on business, are very familiar with airports and expect optimum efficiency. These customers who wish to save time on their arrival at the airport up to their flight departure generally don t require any special assistance with ground formalities. Terminal 2G has been designed with these customers expectations in mind: - Car park located close to the terminal, - Total autonomy: all e-services and related technological innovations have been implemented at terminal 2G, - Clearly visible signage and smoother passenger circuits, - 90% of regional flights serving Schengen destinations are gate-parked (compared to none previously), - Simplified baggage handling system. Ouverture du terminal 2G à Paris-CDG 3 / 19 Service de presse d Air France - com

4 Customers with connecting flights travel for professional and personal reasons. What they want is convenience, so all stress related to tight connecting times must be minimized by streamlining their passage through the terminal. The following improvements have been made: - Their passage through the airport is clearly identified so that they do not feel lost. - A shuttle service linking the different terminals is available to passengers in front of the terminal. - Self-service transfer kiosks located throughout the terminal, enabling passengers to obtain updated information regarding their onward flight or, if necessary, print out new boarding passes after choosing their seat. The facilities at T2G have been designed for optimal handling of regional traffic, as 50% of Air France customers at Paris-CDG2 are connecting passengers. Flight times are organized around 6 connecting banks, ensuring passengers have access to the entire Air France and KLM short, medium and long-haul network. Ouverture du terminal 2G à Paris-CDG 4 / 19

5 A terminal designed to facilitate access for people of reduced mobility As soon as work got underway and throughout Terminal 2G s construction, Air France and Aéroports de Paris made every effort to ensure that passengers and staff with reduced mobility or who are visually or hearing-impaired receive the same levels of service and assistance, while ensuring that their special needs are taken into consideration for their comfort and well-being. The entire terminal is fully accessible to these passengers, from arriving at the car park to boarding the plane. They are totally independent and have access to all the different services available for passengers in the terminal, including check-in, self-service kiosks, information desks, shops, etc. They also use the same circuits as other passengers. Audible signals and Braille control panels have been installed for visually-impaired passengers, and flashing light signals indicate the route through the terminal for hearing-impaired passengers. Reduced mobility staff have access to the different operations centres, which further facilitates the integration of disabled persons in the workplace. Ouverture du terminal 2G à Paris-CDG 5 / 19

6 A STREAMLINED, EFFICIENT TERMINAL Getting there A car park with 750 parking spaces has been built next to the terminal. The spaces reserved for reduced mobility passengers are located as close as possible to the terminal entrance. Passengers may also be dropped off quickly at the passenger drop-off area. Terminal 2G is served by Air France Coaches, RATP buses, taxis, hotel shuttles and the Disneyland Paris coaches. For passengers with connecting flights: A shuttle service links terminals 2E and 2F every 4 minutes (transfer time: 9 to 12 minutes). A shuttle runs between terminals 2C and 2D every 5 minutes (transfer time: 12 to 16 minutes). Ouverture du terminal 2G à Paris-CDG 6 / 19 Service de presse d Air France - com

7 Departures Hall: smooth procedures and autonomy The central concourse of the terminal, on two levels, comprises the departures and arrivals hall, the boarding lounge and baggage claim area. On their arrival in the departures hall, customers have access to 24 latest-generation self-service kiosks. These kiosks are ideally-located in the hall to facilitate fast and smooth access through the terminal, eliminating the need to queue at check-in counters: - A group of 6 self-service kiosks located near the security checkpoints for passengers travelling without baggage, - A group of 12 self-service kiosks located near the baggage drop-off points, - A group of 6 self-service kiosks near the customer services counter. These kiosks give connecting passengers all the information they need concerning their onward flight such as boarding gate and time, and enable them to print out their boarding card if this was not done in the departure airport. These self-service kiosks have been specially designed for reduced mobility passengers. In addition, Air France ground staff are available to provide customers with assistance whenever needed. Passengers with an e-ticket can choose their seat at a self-service kiosk and print out their boarding card in less than 30 seconds if they have not already done so via the internet. There are 12 baggage drop-off points offering the check-in functionality. One of them has been specially designed to facilitate access for reduced mobility passengers. Another drop-off point is dedicated to outsize baggage check-in. Ouverture du terminal 2G à Paris-CDG 7 / 19 9 septembre 2008

8 The boarding lounge: spacious and quiet After passing through one of the eight security checkpoints, passengers proceed to the boarding lounge, located on the first floor, accessible by lift or escalator. One of the security checkpoints is tailored to the special needs of reduced mobility passengers, avoiding the need to leave their wheelchair. This vast lounge covering 1,700 sq.m. is brightly lit with plenty of large windows. It offers comfortable seating for 500 customers and 900 sq.m. of shops. Four self-service connecting flight kiosks have been installed in this lounge. Announcements are kept to a strict minimum in keeping with the ambition to make 2G a silent terminal. Customers have a Wi-fi area and numerous PC power outlets at their disposal. The boarding gates corresponding to flights ready for boarding are indicated on the display screens. Ouverture du terminal 2G à Paris-CDG 8 / 19

9 Two boarding piers designed for fast boarding Once their flight is announced, passengers are invited to proceed to their boarding gate, situated on one of the two boarding piers. They follow walkways whose incline is limited to a maximum of 4%, thus facilitating the passage of reduced mobility passengers. Each boarding pier comprises 10 boarding gates: > West pier: gates G21 to G30 > East pier: gates G31 to G40 Each gate is equipped with 2 boarding pass readers. Aircraft park as closely as possibly to the terminal, saving passengers considerable time. In all, terminal 2G has been designed to simultaneously handle 26 aircraft seating less than 100 passengers, with a total of 20 gate-parked aircraft at the two boarding piers. T2G will also be able to accommodate the Airbus A319 and A320. A short arrivals circuit After deplaning, passengers access terminal 2G through one of the 12 disembarkation gates spread between the two terminal boarding piers. Once they have retrieved their baggage in the baggage claim area, they have a very short distance to cover to get to the arrivals and departures hall. Passengers with a connecting flight can immediately view all the flights departing from 2G and the other terminals on a flat-screen monitor. Information is also available on Air France coaches and on all other means of transport operating between the airports and the city centre. Ouverture du terminal 2G à Paris-CDG 9 / 19 Service de presse d Air France - com

10 AIR FRANCE STAFF IN TERMINAL 2G To create operating synergies and reduce structural costs, it was decided not to create a terminal 2G-specific team but to allocate a common team for terminals 2D (medium-haul flights) and 2G. Consequently, a group of staff will work on shifts between the two terminals, giving all staff the opportunity to benefit from the new facilities at 2G. The agent s shift will comprise one 8-week work cycle at 2G, followed by two at 2D. Dedicated to achieving optimum excellence in customer service, agents from the customer service sector will divide their time between the two departure and boarding areas on an alternate basis in each duty period. Two managers are responsible for overseeing each area and are in permanent contact for optimum coordination. In total, just over 70 Air France agents welcome passengers to 2G every day. They work at checkin, boarding and arrivals, or stand near the selfservice kiosks. The local operational teams of Air France, Britair, Regional and CityJet are located in a separate logistics building, adjacent to the terminal. Ouverture du terminal 2G à Paris-CDG 10 / 19

11 TERMINAL 2G: FACILITIES DESIGNED TO MEET HEQ STANDARDS Until the early 1990s, the organization of building sites, the choice of materials, the monitoring of energy consumption, waste treatment etc. had little impact on the design or renovation of buildings. The depletion of resources and the greenhouse effect on the one hand, and public demand for more comfort and safety on the other hand, are the two factors that have changed this situation. They prompted the creation of a nationwide Construction and Architecture Plan in 1993, which itself gave rise in 1996 to the HEQ or High Environmental Quality Process. With this in mind, during the design and construction phases of terminal 2G, Air France worked closely with Aeroports de Paris to implement a concrete environmental project related to this plan, organized around two themes: - Controlling the impact of buildings on the external environment, - The creation of a healthy and comfortable indoor environment, both for passengers and staff. Each part of the plan includes 7 measurable targets. With regard to private Air France facilities in the logistics building, the airline embarked on this plan in 2007, focusing particularly on: - the association of maintenance teams in the choice of equipment and materials from design to reception, - management of water consumption, - management of energy consumption (installation of presence sensors and low-energy light bulbs), - waste management, - acoustic comfort. Ouverture du terminal 2G à Paris-CDG 11 / 19 9 septembre 2008

12 THE AIR FRANCE NETWORK AND REGIONAL PARTNERS Air France has set up a very dense network linking up cities in France and Europe via flights to and from Paris and interregional routes, served by 850 daily flights. In order to offer customers a wider choice of flight times, Air France s interregional routes are mainly served by regional aircraft seating 30 to 100 passengers. These services are operated under franchise or on a lease basis by Britair, CityJet and Régional, the Group s three regional subsidiaries, on a lease basis by the French carrier Airlinair, the leading European operator of ATR turbo-prop engines and lastly, in partnership with CCM Airlines, particularly to Corsica. > Improvements have been made to the 2008 summer schedule with the opening of six new franchised European routes: CDG/Shannon by CityJet (since February 2008), CDG/Trieste by Britair, CDG/Munster and Nantes/Amsterdam by Régional and London City/Eindhoven by CityJet. Capacity has doubled on Lyon/Madrid, Lyon/Rome and Lyon/Barcelona routes served with a Brit Air Fokker 100 and on the Lyon/Venice service with a Régional Fokker 70. Ouverture du terminal 2G à Paris-CDG 12 / 19

13 > The Air France partners regional fleet is organized around four aircraft types: Embraer at Régional, Bombardier at Brit Air, the Fokker family common to Régional and Britair, and BAE at CityJet. At 30 June 2008, the overall regional fleet of Air France partners comprised 144 aircraft in operation, 130 of which, averaging 10 years in age, operated by regional subsidiaries. Brit Air has been a long-standing partner of Air France. As early as 1983, the airline operated flights for Air France before becoming a subsidiary in Based in Morlaix, it is one of Europe s first regional airlines. It operates a fleet of 43 regional aircraft of an average age of 10 years, with approximately 300 daily flights to 51 cities in France and Europe. With 1,350 employees, Brit Air generated earnings totalling 481 million euros for fiscal , including 9.4 million euros from its subsidiary Icare that provides regional airlines with training courses for qualifications on regional aircraft. Brit Air is also the world s first regional carrier to have received certification for its service commitments on 6 September In February 2007, Brit Air confirmed an order with Bombardier of 8 CRJ 1000 jets, plus 8 options, to be brought into service in Ouverture du terminal 2G à Paris-CDG 13 / 19

14 CityJet, an Irish regional airline, was also Air France s long-term partner before becoming a subsidiary in Based in Dublin, CityJet operates a fleet of 23 Avro RJ85 aircraft of an average age of 9.5 years, which enable it to fly in and out of airports with short runways. CityJet currently operates 72 daily flights between Paris-CDG and Birmingham, Dublin, Edinburgh, Florence, Gothenburg, Shannon and Zurich. Furthermore, since 2007, CityJet has significantly expanded its network from London City to Dublin, Dundee*, Edinburgh, Eindhoven*, Geneva, Nice, Paris and Strasbourg* (flights operated by ScotAirways with the Dornier 328). During fiscal , with 740 employees, City Jet generated a turnover of 289 million euros. Ouverture du terminal 2G à Paris-CDG 14 / 19

15 Based in Nantes, western France, Régional was set up in 2001 from the merger of Regional Airlines, Proteus Airlines and Flandre Air, itself a subsidiary of Air France since Régional provides services linking major cities in France and Europe; its network is organized around Paris- CDG, Lyon and the domestic interregional routes. The airline operates around 360 flights a day to 20 destinations in France and 29 in Europe, with a fleet of 63 aircraft in operation of an average age of 9.5 years. Next winter, Régional will operate more than 60 daily flights to 22 different cities out of Paris-CDG, including 11 under franchise. Having generated a turnover of 583 million euros with a workforce of 1,800 employees as of 31 March 2008, Régional has stepped up its fleet modernization policy with the entry into service of Embraer 190s and 170s fitted with 100 and 76 seats respectively, with the number of aircraft going up from 8 in November 2008 to over 20 by summer The airline is developing its aeronautical maintenance activity at its Clermont- Ferrand and Lille sites, specializing in Embraer jets as Europe s leading operator, and ATR turboprop aircraft in cooperation with Airlinair within the framework of a consortium Airlinair operates some flights for Brit Air, Air France and Régional. Founded in 1999, this airline employees 480 staff and operates a fleet of 24 trubo-prop ATR-type aircraft, including 13 for the Air France Group. At 31 March 2008, Airlinair generated an annual turnover of 93 million euros. Ouverture du terminal 2G à Paris-CDG 15 / 19

16 PARIS-CHARLES DE GAULLE, EUROPE S LEADING HUB If the AIR FRANCE KLM Group can boast of being the world leader in air transport, it is thanks to the complementary nature of its two airline networks. The Air France hub at Paris-Charles de Gaulle is at the heart of this policy, channelling short and medium-haul traffic flows through a connecting hub in order to redistribute them on long-haul flights: 55% of Air France customers at Paris-Charles de Gaulle are connecting passengers. Similar to a clockwork mechanism, hub activity is organized around 6 connecting banks, with synchronized, concentrated waves of arrivals and departures. One basic competitive advantage of the Air France hub is that it offers 23,700 weekly longhaul/medium-haul connecting opportunities in less than 2 hours, representing the best offer in Europe. Ouverture du terminal 2G à Paris-CDG 16 / 19

17 While allowing for a maximum of connecting opportunities with a minimum of time wasted on the ground, the airline also intends to strengthen its position as the European leader in terms of ontime performance. Other equally important commitments include an increasing proportion of gateparked aircraft (the number of aircraft having direct access to gates has already significantly improved since the inauguration of the boarding satellite 3 and the reopening of the boarding pier at Terminal 2E), dedicated fast connecting channels and efficient baggage sorting systems. Finally, while meeting customer demand for greater autonomy at the airport, the airline is also committed to preserving jobs at the hub. The airline guarantees customer satisfaction, particularly from premium passengers, through personalized service and assistance. Every day, with 8,200 staff in complementary professions, the Air France hub at Paris-CDG handles: some 900 flights, 103,000 passengers (arrivals and departures), 24,100 connecting passengers, i.e. over 54% of traffic. Ouverture du terminal 2G à Paris-CDG 17 / 19

18 AIR FRANCE AND AEROPORTS DE PARIS: SUCCEEDING TOGETHER With their joint action plan Succeeding Together, launched in September 2006, Air France and Aéroports de Paris intend to develop more efficient and more economic operations at Paris-Charles de Gaulle and Orly. Their joint ambition is to make the hub at Paris-Charles de Gaulle a European benchmark airport in terms of customer service. The aim is to guarantee fair treatment among airlines, which is the role of Aeroports de Paris as an airport public service provider. Since the launch of this joint action plan, considerable progress has been made, particularly regarding operating processes and the development of services to accompany the customer s passage through the airport, from arrival to boarding. For the year 2008/09, several priorities have been laid down, including: - taking into account the development of airport services, i.e. information, customer reception, accompanying passengers, etc. - innovation, particularly technological, to make the Paris-Charles de Gaulle hub more attractive to customers, - clarifying and developing tools, to facilitate the anticipation and management of operations. Ouverture du terminal 2G à Paris-CDG 18 / 19 9 septembre 2008

19 Key figures. Air France and KLM merged in May 2004, giving rise to: > The world s leading airline group by turnover, > Europe s leading airline group by market share, > The world s leading airline group by freight transported (revenue tonne-kilometre). Key figures (in millions of euros, IATA year April 2007 / March 2008): Turnover: 24,114 Operating income: 1,405 Net income, Group share: 748 Breakdown of turnover by sector of activity: Passengers 79.5% Cargo 12.1 % Maintenance 4.1% Other activities 4.3% Breakdown of capital at 31 March 2008: French State: 15.7% Treasury: 1.8% Float: 82.5 % (including 11.2% employees) Together, both airlines serve 258 destinations in more than 100 countries. This network, based around the two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol, is well-balanced in a geographically-diversified area. The Group has a fleet of 622 aircraft, including 184 regional aircraft operated by its partner airlines Britair, CityJet, Régional and KLM Cityhopper. Air France and KLM carried 74.8 million passengers during financial year 2007/08. The Group has a workforce of more than 104,000 employees. Air France and KLM are members of the SkyTeam alliance, offering services to destinations worldwider. Ouverture du terminal 2G à Paris-CDG 19 / 19