UNIQUE TELECOMS MEETING
|
|
- Cory Bates
- 8 years ago
- Views:
Transcription
1 UNIQUE TELECOMS MEETING SEPTEMBER, SIMULTANEOUS SESSIONS 30 SEPTEMBER, 2015 EXCLUSIVE WORKSHOP ONLY FOR OPERATOR ROYAL TULIP - RIO DE JANEIRO - BRAZIL Av. Aquarela do Brasil, 75 - Rio de Janeiro/RJ - Brazil Speakers Confirmed so far: Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA Carlos Baigorri, Superintendente de Competição, ANATEL Arturo Greco, Convergent Billing Manager, TELECOM PERSONAL PARAGUAY Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU- TELEFONICA Sergio Inchausti, Coordinador Customer s Analytics, CABLEVISIÓN ARGENTINA Cicero Olivieri, Network Implementation Director, TIM BRASIL Arthur Skinner Neto, Gerente Geral de Telecomunicações, COMITÊ ORGANIZADOR DOS JOGOS OLÍMPICOS E PARALÍMPICOS RIO 2016 Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU Leonel Alejandro Aquino Rodas, Gerente de Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA Guilherme Fernandes Silveira, Consultant Engineer, TELEFONICA VIVO Tony Poulos, Consulting, WeDo Technologies Gadi Solotorevsky, CTO, cvidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM Rodrigo Tavares, Customer Experience Management Director, MERCADO LIVRE Luciano Goulart Paz, Customer Experience Director, OI Jorge Koreeda, Consultor Executivo de Tecnologia, OI Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO John Gillespie, EVP of Global Sales and Business Development, CVIDYA Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com Cliente, ALGAR TELECOM Robert Skrok, Solution Architect & Consultant, COMARCH Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de Faturamento, CLARO
2 2015 SPONSORS: Platinum Sponsor: Gold Sponsor: Silver Sponsor: Bronze Sponsor: Associate Sponsors: Sponsor:
3 Day 1: Monday, 28th September, :00 Reception and Welcome Coffee 09:00 Official Conference Openning 09:00 Official Conference Openning 09:00 Official Conference Openning BSS & OSS SESSION Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the best possible way. CUSTOMER EXPERIENCE MANAGEMENT, BIG DATA & ANALYTICS SESSION Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience through Big Data & Analytics. REVENUE MANAGEMENT & FRAUD PREVENTION SESSION Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have the participation of speakers from throughout Latin America, including presentation of TM Forum insights. 09:05 Chairman s Opening Remarks: Ari Lopes, Principal Analyst, OVUM (confirmed) 09:05 Chairman s Opening Remarks: 09:05 Chairman s Opening Remarks: Tony Poulos, Consulting, WeDo Technologies (confirmed) 09:10 Opening Panel: How to Meet the Growing Demands of End Users for More Personalized and Innovative Services and Faster Response Times The increasing complexity and scale of telecommunications networks and the also increasing local services demand a lot of those who design, operate and maintain them. OSS simplifies and automates common operational processes, bringing benefits for CAPEX and OPEX, increased customer satisfaction and faster implementation. Learn more about the projects and successful case studies. 09:00 Customer Experience Management and Data Analytics Best Practices This presentation will cover an Introduction to how TM Forum s members are advancing CEM and data analytics concepts and best practices by collaborating with companies from across the digital ecosystem. - Get introduced to some of the best practices produced by TM Forum members, including maturity models, CEM lifecycle model, a suite of over 550 metrics mapped to every stage of the lifecycle model, an 09:10 Loss Control in Data Services - Cases related to revenue evasion - Internal controls and revenue cycle market Leonel Alejandro Aquino Rodas, Gerente de Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA (confirmed) 10:00 Can a Dynamic Revenue Assurance Coverage Strategy Create More Value? - Revenue assurance coverage in relation to revenue
4 Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL (confirmed) Cicero Olivieri, Network Implementation Director, TIM BRASIL (confirmed) 10:00 Prepare BSS for the Internet of Things 10:40 Coffee Break & Exhibition Visit 11:20 Digital Telco Transformation Jesper Rhode, CMO LATAM, ERICSSON (confirmed) 12:00 Validation Billing & Charging: A Convergent Solution 12:40 BSS in Front of Challenges of M2M and IoT World Robert Skrok, Solution Architect & Consultant, COMARCH (confirmed) 13:15 Networking Lunch & Exhibition Visit 14:40 How Can You Forecast Future Network Capacity and Demand to Optimize Network Performance? 15:20 NFV (Virtualized Network Function) and its Relation to the OSS / BSS Jonas Santiago, OSS Sales & Architecture, Director, AMDOCS (confirmed) 16:00 Coffee Break & Exhibition Visit omnichannel guidebook, an ROI calculator, innovations in 360 degree view of the customer, data analytics reference model, 59+ data analytics use cases and much more - Hot off the presses hear key findings from just released CEM research we have done with our members as well as recent data analytics research findings - Gain insight into the future vision of CEM and data analytics according to TM Forum members, in particular the impact on the customer with the Internet of Things, Digital Health, Smart Cities and Data Monetization José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM (confirmed) 10:00 How to Monetize the Customer Experience Through Big Data & Analytics - Using Big Data to work optimize VIP customers? 10:40 Coffee Break & Exhibition Visit 11:20 What Differential are Operators Working on Regarding Customer Service? 12:00 How Does Big Data Produce "Targeted Offering" Following Individual Customer s Behaviors 12:40 Managing Customer Experience and Improving Customer Retention - How to show the ROI for the operator - Actions and proactive actions assurance maturity - Revenue assurance around the world - Which percentage of company revenue is effectively covered by RA controls, and how to best allocate the RA resources in order to get the most return in terms of reducing risks and preventing revenue leakages? 10:40 Coffee Break & Exhibition Visit 11:20 Digital Biometrics (Implementation Peru) - Main threats telecommunications services - Use of biometrics to combat the informal market Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU (confirmed) 12:00 Margin Assurance: Can you Calculate the Cost Margin and Revenue by Client? The telecom industry has been dealing with revenue assurance for a number of years. Most telcos have made solid strides in improving financial performance from short-term revenue assurance efforts, but few have made the longer-term operational performance improvement changes to sustain these benefits. Embedding revenue assurance within your processes and systems will help your company to remain agile and competitive, and to build customer loyalty. 12:40 Networking Lunch & Exhibition Visit
5 16:40 Real Time Charging s Cases of Success 17:20 ANATEL's Vision on the Impact of the Revenue Reducers on the Telecom Business - Reduced revenue due to the replacement of traditional services by OTT applications (WhatssApp, Netflix, etc.) - Reviewing the traditional telcos regulation - In general the regulation does not keep pace of technological innovation - how should the government appropriate the benefits of new technologies, overcoming the tensions today? Carlos Baigorri, Superintendent of Competition, ANATEL (confirmed) 18:00 Ending of Conference Day 1 with Cocktail Sponsored by Rodrigo Tavares, Customer Experience Management Director, MERCADO LIVRE (confirmed) 13:20 Networking Lunch & Exhibition Visit 14:40 Expectations and Requirements Relation CEM Tools Jorge Koreeda, Consultor Executivo de Tecnologia, OI (confirmed) 15:20 Analytics & Geolocation 16:00 Coffee Break & Exhibition Visit 16:40 From Feedback to data and from data to the clients Sergio Inchausti, Coordinador Customer s Analytics, CABLEVISIÓN ARGENTINA (confirmed) 17:20 Big Data for the Olympic and Paralympic Games Arthur Skinner Neto, Gerente Geral de Telecomunicações, Comitê Organizador dos Jogos Olímpicos e Paralímpicos Rio 2016 (confirmed) 18:20 Ending of Conference Day 1 with Cocktail Sponsored by 14:00 IoT The Opportunity, the Revenue Risks, and the Role of RA and FM Gadi Solotorevsky, CTO, cvidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM (confirmed) Raul Azevedo, Director of Product Development, WeDo Technologies (confirmed) 15:20 The Great Unknown How can operators leverage big data to prevent future revenue losses in the a data based world - The existing and future fraud challenges - Using DPI (Deep Packet Inspection) to identify fraud - Sponsored data - The importance of streaming data - C²P Coverage, Cost, Performance - Building the right architecture John Gillespie, EVP of Global Sales and Business Development, CVIDYA (confirmed) 15:55 Coffee Break & Exhibition Visit 16:40 Understating the Bypass and New Modalities Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU - TELEFONICA (confirmed) 17:20 RA for Enterprise / Wholesale Lines of Business 18:00 Ending of Conference Day 1 with Cocktail Sponsored by
6
7 BSS & OSS SESSION Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the best possible way. Day 2: Tuesday, 29th September, 2015 CUSTOMER EXPERIENCE MANAGEMENT, BIG DATA & ANALYTICS SESSION Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience through Big Data & Analytics. REVENUE MANAGEMENT & FRAUD PREVENTION SESSION Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have the participation of speakers from throughout Latin America, including presentation of TM Forum insights. 09:05 Chairman s Opening Remarks 09:05 Chairman s Opening Remarks: 09:05 Chairman s Opening Remarks: Tony Poulos, Consulting, WeDo Technologies (confirmed) 09:00 Ensuring the Delivery of Invoices in Suitable Time and Cost Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de Faturamento, CLARO (confirmed) 09:40 Impact of OSS/ BSS in Customer Loyalty and Efficiency 10:20 Coffee Break & Exhibition Visit 11:00 Replacement Technology Project of the BSS / OSS Systems - Telecom Personal Paraguay' s Case Study 09:00 Management View on Customer Experience and How It Can Drive Business Performance - Is CEM in the telecoms industry a worthwhile longterm investment? - How is your current performance of CEM delivering to top management goals? - How does CEM tie-in with your long-term business plans? - Is CEM offering operators a competitive advantage in the market? - What expectations do you have for your CEM functions for the next 3 years? Guilherme Fernandes Silveira, Consultant Engineer, TELEFONICA VIVO (confirmed) 09:00 New Revenue Assurance Functions Challenges Facing the Value Added Services and Broadband Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO (confirmed) 09:40 Blast impact on LTE and Data Traffic in Revenue Assurance and Risk 10:20 Coffee Break & Exhibition Visit 11:00 IT platforms versus Pricing Model OTT 11:40 Innovations in Fraud & Revenue Assurance Guy Van der Meeren, Principal Consultant
8 Arturo Greco, Gerente Billing Convergente, Telecom Personal Paraguay (confirmed) 11:40 Preparing Your Network for SON Platforms - Benefits for LTE launches using SON platforms 12:20 Delivering Comprehensive End-to-End BSS/OSS Transformation - End-to-end BSS/OSS to ensure that its contracting, supply, invoicing, and service assurance operations can support the company s new direction - The advanced functionality utilizing a single, unified platform for BSS and OSS will enable and simplify operations, increase automation, and improve ease of use. This, in turn, will accelerate the rollout of new products, reduce CapEx and OpEx, and enhance the customer experience 13:00 Networking Lunch & Exhibition Visit 14:00 SON - Self-Optimizing Networks e Inovações na Experiência da Rede 14:40 Efficient Operations, including reduction of OPEX and Increased Productivity 15:20 NFV and OSS: Implementation and Operating Cost Reduction Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO (confirmed) 09:40 How Big Data Can Help to Identify Customer Needs - Anticipating what your customers don t know! - How to build innovative opportunities and foresee future customer patterns - How can you leverage CRM analytics and predictive analytics for sales proposals, promotions offerings and campaign management strategies? - Taking steps to advance the level of maturity of your organization s content creation, delivery, and measurement activities 10:20 Coffee Break & Exhibition Visit 11:00 Self-Organizing Networks have the Potential to Rapidly and Simultaneously Transform Network Economics and Improve Customer Experience 11:40 Monetizing Customer Experience Through Big Data & Analytics Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON (confirmed) 12:20 Monitoring Communication Channels and Optimizing Customer Experience 13:00 Networking Lunch & Exhibition Visit 14:30 Improving Customer Care Process Through Quality of Experience Analytics Ana Paula Rodrigues Marques de Oliveira, Diretora de Telecommunications, SIGOS (confirmado) Paul Lia, Business Development Director Revenue Assurance, SIGOS (confirmado) 12:20 Frauds on Data Network Security weakness in cloud-based data - Fraud in ecommerce 13:00 Networking Lunch & Exhibition Visit 14:00 Fraud Prevention Sales for Telecom Products Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA (confirmed) 14:40 Fraud Prevention Associated to Continuous Auditing 15:20 Big Data and Revenue Management 16:00 Fraud Management and Security Is There a Clear Border? - Models for Cooperation
9 Relacionamento com Cliente, ALGAR TELECOM (confirmed) 15:20 Discussing Customer Experience Strategy - How to ensure your customer expectations are being met - Is the customer-centric organisation - Discussing VoC (voice of customers & value of customers) - Outlining how different customer expectations means different need Luciano Paz, Customer Experience Director, OI (confirmado) 16:00 Coffee Break & Exhibition Visit 16:00 Coffee Break & Exhibition Visit 16:30 Sizing up your Data Situation to Transform Your Customer Experience Strategy - Leveraging big data to create a single source of truth and making customer intelligence accessible throughout the enterprise - Transparently handling privacy concerns regarding customer data - Using conventional data in unconventional ways 17:00 Customer Experience Management Effectiveness is Broader than the CRM Ensure operators to implement tools and processes to extract, expose and analyze real time data throughout any customer implementation, so that the customer experience continually improves all the way through the customer lifecycle. This way, it brings the opportunity to not only improve customer intimacy, but also enhance brand, loyalty and advocacy, create innovation, and drive opportunities across industries Daniel Varesio, IT Project Director, GVT (awaiting the final confirmation) 16:30 Group Operations Best Practices of RA and FM at the Group Level 17:10 Moving from Voice Based Revenues to Data Based Revenues - The Revenue Management Implications 17:40 Terminal, Routes, Origins and Destinations Blocking Tools 18:00 Closing of the Event 17:30 Closing of the Event
10
Speakers Confirmed so far:
UNIQUE TELECOMS MEETING 28-29 SEPTEMBER, 2015 3 SIMULTANEOUS SESSIONS 30 SEPTEMBER, 2015 EXCLUSIVE WORKSHOP ONLY FOR OPERATOR ROYAL TULIP - RIO DE JANEIRO - BRAZIL Av. Aquarela do Brasil, 75 - Rio de Janeiro/RJ
More informationUNIQUE TELECOMS MEETING
UNIQUE TELECOMS MEETING 28-29 SEPTEMBER, 2015 3 SESIONES SIMULTÁNEAS 30 SEPTEMBER, 2015 WORKSHOP EXCLUSIVO PARA LOS OPERATORES ROYAL TULIP - RIO DE JANEIRO - BRAZIL Av. Aquarela do Brasil, 75 - Rio de
More informationINDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER
INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER SAFE HARBOUR THIS PRESENTATION MAY CONTAIN FORWARD LOOKING STATEMENTS. SUCH STATEMENTS ARE BASED ON OUR CURRENT EXPECTATIONS AND ARE SUBJECT TO CERTAIN
More informationBig Data Analytics Reference Architecture and Business Value Roadmap
Big Data Analytics Reference Architecture and Business Value Roadmap Joann O Brien, TM Forum Dr. Mick Kerrigan, Amdocs Management Ltd Wei Dong, Big Data Works Nikos Tsantanis, Intracom Telecom Paul Grepps,
More information2015 Pyramid Research Latin America Telecom Insider
SAMPLE PAGES Carrier Enterprise Services in Latin America: Creating the Cloud Telco Daniel Ramos Senior Analyst Enterprise Cloud Practice Leader Guillermo Hurtado Senior Analyst This report is part of
More informationATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI
ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data
More informationUser and Iot Data Analytics. Empowered by Ericsson User Data Consolidation (UDC)
User and Iot Data Analytics Empowered by Ericsson User Data Consolidation (UDC) content Market trends Opportunities Ericsson solution Benefits Extended view Values from insights Use cases Conclusion Ericsson
More informationTHE VIRTUAL PROBE: ASSURANCE & MONITORING IN THE NFV/SDN ERA
THE VIRTUAL PROBE: ASSURANCE & MONITORING IN THE NFV/SDN ERA White paper December 2015 2 Amdocs service assurance and customer experience monitoring solution is designed for operators who are migrating
More informationConsulting and Systems Integration
Consulting and Systems Integration Paolo Colella, VP and Head of Consulting and Systems Integration, Ericsson Public Ericsson AB 2010 2010-12-01 Page 1 THIS PRESENTATION CONTAINS FORWARD LOOKING STATEMENTS.
More informationNFV Live! 15. Using closed-loop automation and data analytics to manage virtualized and hybrid networks
NFV Live! MONDAY, MAY 9, 2016 1. CASE STUDY: Real world deployment - the transformation to a virtualized network 2. CROSS INDUSTRY CASE STUDY: Virtualizing the data center to enable the efficient delivery
More informationLeveraging the RA/FM Platform to Deliver Business Insights to Finance & Marketing
Leveraging the RA/FM Platform to Deliver Business Insights to Finance & Marketing You can never rest on your laurels in this business. People in revenue assurance, fraud management, and similar staff roles
More informationThe Order Management Tipping Point:
The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,
More informationIBM and Comverse BSS/OSS Solution
IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach
More informationM O V E R S S H A KE R S ASTELLIA. May 2014. We Accelerate Growth
M O V E R S S H A KE R S ASTELLIA May 2014 We Accelerate Growth MOVERS & SHAKERS Movers & Shakers Interview with Julien Lecoeuvre, Chief Technology Officer, Astellia Interviewed by Olga Shapiro, Frost
More informationCUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com
CUSTOMER EXPERIENCE MANAGEMENT enabled by www.infonova.com CEM TURN YOUR CUSTOMERS INTO FANS In the changing and highly competitive business environment of the Telecommunication and Digital Services marketplace,
More informationNetwork Analytics Accelerator
Network Analytics Accelerator Turn your Big Data into Big Opportunity Joël Viale Telecom Solutions Lab Solution Architect Key trends in Communications 1 Proliferation of Smart Devices/New Network Technologies
More informationReimagining Telecommunications in the digital age. Angelo Caceres Paula - Telecommunications Industry Abril - 2015
Reimagining Telecommunications in the digital age Angelo Caceres Paula - Telecommunications Industry Abril - 2015 Agenda What we will cover today Industry trends and opportunities Our vision and solution
More informationThe Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture
The Order Management tipping point Why Salesforce is at the center of the new Communication Service Provider architecture Why Salesforce is at the center of the new Communication Service Provider architecture
More informationDATA-DRIVEN EFFICIENCY
DATA-DRIVEN EFFICIENCY Combining actionable information with market insights to work intelligently and reduce costs ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence
More informationDATA-ENHANCED CUSTOMER EXPERIENCE
DATA-ENHANCED CUSTOMER EXPERIENCE Using big data analytics to gather essential insight into user behaviors ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence within
More informationBig Data, Big Profits: Harnessing the Power of Analytics. Overview
Big Data, Big Profits: Harnessing the Power of Analytics Overview DD 14 Catalyst Goals 1. Harnessing the power of Big Data Analytics to improve customer experience and achieve business growth 2. Defining
More informationSmart City Live! 9-10 May 2016, Nice
Monday, May 9, 2016 Smart City Live! 9-10 May 2016, Nice Draft agenda as of November 20, 2015 SMART LIVING SMART CITY SERVICES 9:00 AM CASE STUDY: Developing Smart Energy communities Understanding the
More informationCRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
More informationThe premiere loyalty conference dedicated to Mexico
The premiere loyalty conference dedicated to Mexico May 15-16, 2012 Four Seasons Hotel, Mexico City created by Platinum sponsor: Gold sponsors: Silver sponsor: 1 2 3 4 5 6 7 8 9 10 Learn how to build a
More informationDAY 1 MONDAY, SEPT 28 2015
MaRS Discovery District TORONTO, ON Sep 28 29, 2015 8:45 AM 9:15 AM 9:15 AM 10:00 AM 10:00 AM 11:00 AM DAY 1 MONDAY, SEPT 28 2015 OPENING KEYNOTE SPEAKER A Connected World with Intelligence 1-YEAR-LATER
More informationAssuring High Quality of Customer Self-Service with Wily Application Performance Management
Wily Technology ROI Brief Assuring High Quality of Customer Self-Service with Wily Application Performance Management CA, Inc., Wily Technology Division www.wilytech.com wily-info@ca.com Copyright 2006
More informationDelivering Managed Services Using Next Generation Branch Architectures
Delivering Managed Services Using Next Generation Branch Architectures By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Versa Networks Executive Summary Network architectures for the WAN
More information5 th Global Mining IT & Communication Summit 4-5 November 2015 Toronto, Canada
visit our website: www.fleminggulf.com Big Data, IoT, Digitalization & Changing DNA of Mining CIOs 5 th Global Mining IT & Communication Summit 4-5 November 2015 Toronto, Early Confirmed Speakers Lino
More informationHow to bridge the gap between business, IT and networks
ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can
More informationMobile Infrastructure Sharing:
Mobile Infrastructure Sharing: Trends in Latin America ITU Regional Economic and Financial Forum of Telecommunications/ICTs for Latin America and the Caribbean San Jose, Costa Rica 12 March 2014 Daniel
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationVideo Analytics. Keep video customers on board
Video Analytics Release 1.0 Address the root causes of poor QoE by gaining an in-depth understanding of the customer experience Reduce churn and strengthen customer relationships with analytics that anticipate
More informationThe Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment
The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment The disintermediation of the value chain in the telecommunications world has become a reality for executives
More informationEconomic Benefits of Cisco CloudVerse
Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises
More informationindustrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.
industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting
More informationW H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.
Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e
More informationabout us Momento Editorial was founded in 2005. It resulted from many years of experience
about us Momento Editorial was founded in 2005. It resulted from many years of experience in covering telecommunications and info rmation technologies. From its inception, Momento s mission has been to
More informationA Whitepaper for Corporate Decision-Makers
A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription
More informationNokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation
Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools
More informationCustomer Experience Strategy and Implementation
Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary
More informationprogram As a new TM Forum project led by the world s leading providers and suppliers, TM Forum s ZOOM Program will:
Making NFV Real As a new TM Forum project led by the world s leading providers and suppliers, TM Forum s ZOOM Program will: Clearly define a vision of the new virtualized operations environment necessary
More informationBusiness Case for NFV/SDN Programmable Networks
Business Case for NFV/SDN Programmable Networks Executive Summary Traditional network designs are failing to meet service providers business requirements. The designs lead to complex hardware stacks, over-provisioning
More informationWHAT S NEXT FOR MOBILE PAYMENTS?
WHAT S NEXT FOR MOBILE PAYMENTS? ? INSIGHT FROM LATIN AMERICA: WHAT S NEXT FOR MOBILE PAYMENTS? Mobile technology opens new opportunities for both financial institutions and merchants in Latin America.
More informationCloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite
Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic
More informationCRM On Demand now hosted locally in Europe. An Oracle White Paper 2011
CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer
More informationStructured and Unstructured (Big) Data in Telecom Analytics
Brochure More information from http://www.researchandmarkets.com/reports/3150049/ Structured and Unstructured (Big) Data in Telecom Analytics Description: Big Data represents a major inflection point for
More informationGenerating value and competitive advantage from BSS managed services
Your global research partner US$ Generating value and competitive advantage from BSS managed services Sponsored by Introduction ABOUT INFORMA TELECOMS & MEDIA Informa Telecoms & Media is the leading provider
More informationLatin America - Digital Media and Pay TV Market
Brochure More information from http://www.researchandmarkets.com/reports/1937256/ Latin America - Digital Media and Pay TV Market Description: This market report provides a comprehensive overview of convergence,
More informationThe CIO s role in the future of telecommunications. By Roberta Prescott. Sponsored by:
The CIO s role in the future of telecommunications By Roberta Prescott Sponsored by: As telecommunication operators face increasing competition not only from other carriers but also from over-the-top players,
More informationCustomer Care for High Value Customers:
Customer Care for High Value Customers: Key Strategies Srinivasan S.T. and Krishnan K.C. Abstract Communication Service Providers (CSPs) have started investing in emerging technologies as a result of commoditization
More informationCentralized Operations: Strategies for Today and Tomorrow
Centralized Operations: Strategies for Today and Tomorrow Higher Efficiency, Better Quality, Quicker Readiness Managed Services White Paper Contents 1. Executive Summary... 1 2. Why Centralization Now?...
More informationTEXT ANALYTICS INTEGRATION
TEXT ANALYTICS INTEGRATION A TELECOMMUNICATIONS BEST PRACTICES CASE STUDY VISION COMMON ANALYTICAL ENVIRONMENT Structured Unstructured Analytical Mining Text Discovery Text Categorization Text Sentiment
More informationEconomic Benefits of Cisco CloudVerse
Economic Benefits of Cisco CloudVerse Key Takeaways Executive Summary Cloud architecture enables IT to be delivered as a service and delivered only when it is needed over the network from central, secure
More informationNokia Siemens Networks Inventory Management
Nokia Siemens Networks Inventory Management 2/5 Nokia Siemens Networks Inventory Management All rights reserved. Executive Summary 1.1 Inventory Management Operators face a fragmented business environment
More informationOCTOBER 26-29 SAO PAULO. The most qualified ICT Event in Latin America
OCTOBER 26-29 SAO PAULO The most qualified ICT Event in Latin America The Event I think it s the greatest event we have today in Brazil and perhaps one of the best in the world. Fernando Brumano. Sales
More informationIntroduction. External Document 2015 Infosys Limited
Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction
More informationAnalytics Live! Draft agenda as of November 20, 2015 9:00 AM 10:45 AM BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS
WEDNESDAY, May 11, 2016 Analytics Live! Draft agenda as of November 20, 2015 9:00 AM 10:45 AM BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS 9:00 AM 9:05 AM Welcome from Conference
More informationSecurity MWC 2014. 2013 Nokia Solutions and Networks. All rights reserved.
Security MWC 2014 2013 Nokia Solutions and Networks. All rights reserved. Security Ecosystem overview Partners Network security demo + End-user security demo + + + + NSN end-to-end security solutions for
More informationALEPO IN THE VIRTUALIZED CORE NETWORK
In this Document INTRODUCTION What is NFV? NFV Drivers & Benefits Alepo Virtualized Solutions The Alepo Advantage Network Function Virtualization has dominated the conversation in the communications industry
More informationVoice. listen, understand and respond. enherent. wish, choice, or opinion. openly or formally expressed. May 2010. - Merriam Webster. www.enherent.
Voice wish, choice, or opinion openly or formally expressed - Merriam Webster listen, understand and respond May 2010 2010 Corp. All rights reserved. www..com Overwhelming Dialog Consumers are leading
More informationCES 9.1 Unleash the Power of Experience
CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,
More informationThe Role of Big Data & Advanced Analytics in SDN/NFV. Moderated by Jim Hodges, Senior Analyst, Heavy Reading June 9, 2015
The Role of Big Data & Advanced Analytics in SDN/NFV Moderated by Jim Hodges, Senior Analyst, Heavy Reading June 9, 2015 DAY 1 TUESDAY, JUNE 9, 2015 3:00 4:00 PM BREAKOUT ROOM #4 VIRTUALIZATION The Role
More informationNFV and SDN Answer or Question?
NFV and SDN Answer or Question? Barry Graham Senior Program Director - Agile 2015 TM Forum 1 TM Forum: A Brief Introduction TM Forum is a non-profit global industry association which brings together the
More informationDeploy New Technologies Quickly with Cisco Managed Services for Service Providers
Solution Overview Deploy New Technologies Quickly with Cisco Managed Services for Service Providers CUSTOMER BENEFITS Cisco Managed Services Deliver a Wide Range of Customer Benefits Up to 50% ROI within
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationTHE ULTIMATE ACCESS TO EUROPE S BIG DATA ANALYTICS LEADERS, EXPERTS, AND BUYERS ACROSS TOP INDUSTRY VERTICALS. 29-30 November 2016 RAI Amsterdam
29-30 November 2016 RAI Amsterdam THE ULTIMATE ACCESS TO EUROPE S BIG DATA ANALYTICS LEADERS, EXPERTS, AND BUYERS ACROSS TOP INDUSTRY VERTICALS #AWCongress www.analytics-world-congress.com brought to you
More informationRevenue Enhancement and Churn Prevention
Revenue Enhancement and Churn Prevention for Telecom Service Providers A Telecom Event Analytics Framework to Enhance Customer Experience and Identify New Revenue Streams www.wipro.com Anindito De Senior
More informationSUSTAINING COMPETITIVE DIFFERENTIATION
SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec
More informationGet Your Share of The Market!
5th Annual TM Oct. 31 - Nov. 2, 2016 Atlanta, GA Help Utilities Leverage Analytics To Unlock New Growth, Profitability & Performance Get Your Share of The Market! EXCEPTIONAL SPONSORSHIP OPPORTUNITIES
More informationMOBILE BROADBAND GROWTH IN LATIN AMERICA
11-12 Nov, 2014 MOBILE BROADBAND GROWTH IN LATIN AMERICA JOSE F. OTERO DIRECTOR LATIN AMERICA & CARIBBEAN 4G Americas 4G AMERICAS 4G Americas will advocate for and foster the advancement and full capabilities
More informationBusiness Integration Architecture for Next generation OSS (NGOSS)
Business Integration Architecture for Next generation OSS (NGOSS) Bharat M. Gupta, Manas Sarkar Summary The existing BSS/OSS systems are inadequate in satisfying the requirements of automating business
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationPartnership prospectus
Partnership prospectus Why NextGen Government, why now? Ground breaking progress has been made in the approach to digital government over the last few years, which the new Digital Transformation Office
More informationCapgemini and Pegasystems: Delivering Business Value through Partnership
Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths
More informationCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES
CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Chapter 1: Introduction to CRM Selected definitions of CRM 1 CRM is an information industry term for methodologies, software, and usually Internet
More informationExperience Performance
Achieve a New Level of Excellence: Experience Performance To gain control, providers first have to see the state of their network, from end to end. To compete, service providers must combine visibility,
More informationXXIII Annual ASSAL General Meeting XIII Insurance Regulation and Supervision in Latin America and IAIS-ASSAL Training Seminar
Sunday, April 22, 2012 PROGRAM (04/17/2012) Guayaquil, Ecuador April 22 26, 2012 All day Reception 19:30-20:30 Welcome Cocktail ISABELA I Room Monday, April 23, 2012 7:00 9:00 Breakfast and Registration
More informationEvolving MS from network efficiency to value creation
Evolving MS from network efficiency to value creation By John Darnbrough (Research Associate) & Kris Szaniawski (Principal Analyst), Informa Managed services are evolving from a focus on network efficiencies
More informationFutureWorks Nokia technology vision 2020: personalize the network experience. Executive Summary. Nokia Networks
Nokia Networks FutureWorks Nokia technology vision 2020: personalize the network experience Executive Summary White paper - Nokia Technology Vision 2020: Personalize the Network Experience CONTENTS Aligning
More informationOptum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.
Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers
More informationVNF MANAGEMENT & ORCHESTRATION SUMMIT Agenda Day One: Tuesday 28 th April 2014
VNF MANAGEMENT & ORCHESTRATION SUMMIT Agenda Day One: Tuesday 28 th April 2014 08.00 09.00 Morning Refreshments & Registration 09.00 09.05 Welcome from the IIR Telecoms & Technology Team 09.05 09.10 Chair
More informationSponsor Opportunities
Sponsor Opportunities 1 A highly rewarding and enriching The GSMA Mobile 360 Series offers senior executives in the mobile industry a platform to meet and discuss the key issues specific to a region or
More informationPipelinePub.com. Pipeline's Top Ten: Emerging OSS technologies and the ten most innovative companies behind them. August, 2006 Volume 3, Issue 3
PipelinePub.com August, 2006 Volume 3, Issue 3 Pipeline's Top Ten: Emerging OSS technologies and the ten most innovative companies behind them By Dan Blacharski Sidebar: The Top Ten: Amdocs IP Value Technologies
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationLoyalty to service provision: creating loyalty through the customer experience
Loyalty to service provision: creating loyalty through the customer experience WWW.SBS.OXFORD.EDU EDUCATING LEADERS FOR 800 YEARS Dr Richard Cuthbertson Research Director Oxford Institute of Retail Management
More informationMCCM: An Approach to Transform
MCCM: An Approach to Transform the Hype of Big Data into a Real Solution for Getting Better Customer Insights and Experience Muhammad Salman Sami Khan, Chief Research Analyst, Global Marketing Team, ZTEsoft
More informationHow telcos can benefit from streaming big data analytics
inform innovate accelerate optimize How telcos can benefit from streaming big data analytics #streamingbigdataanalytics Sponored by: 2013 TM Forum 1 V2013.4 Today s Speakers Adrian Pasciuta Director of
More informationCustomer Engagement and Big Data Analytics in TM Forum
inform innovate accelerate optimize Customer Engagement and Big Data Analytics in TM Forum Presented by Team Leaders May 21, 2015 2014 TM Forum 1 Agenda Customer Experience Management Overview Rebecca
More informationWhy Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs
Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges
More informationOracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences
Oracle Buys Eloqua Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences February 8, 2013 1 Cautionary Statement Regarding Forward-Looking
More informationNetwork Function Virtualization Primer. Understanding NFV, Its Benefits, and Its Applications
Network Function Virtualization Primer Understanding NFV, Its Benefits, and Its Applications Table of Contents Introduction..................................... 3 NFV The Basics...................................
More informationOperating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen
Operating from the middle of the digital economy: Integrated Digital Service Providers By Ed Bae, Sumit Banerjee and Tom Loozen 2 Operating from the middle of the digital economy: Integrated Digital Service
More informationLet Your Customers Manage You Why traditional CRM doesn t work and what you can do about it & Outlook and Trends for 2009
Let Your Customers Manage You Why traditional CRM doesn t work and what you can do about it & Outlook and Trends for 2009 Deloitte Consulting SEA Traditional CRM based on a flawed premise has been a waste
More informationDeriving Call Data Record Insights through Self Service BI Reporting
Deriving Call Data Record Insights through Self Service BI Reporting The Need for Business Intelligence BI assists corporate managers and decision makers to make relevant, accurate, timely and smart decision
More informationEXPERIENCE ICT. Ericsson IT Managed Services
EXPERIENCE ICT Ericsson IT Managed Services Evolve the Experience BUILT WITH YOUR CUSTOMERS IN MIND Studies show that network and service performance are the most important factors in ensuring customer
More informationLexmark Enterprise Software. Transforming customer engagement
Lexmark Enterprise Software Transforming customer engagement Customer relationships are the lifeblood of your business Whether you serve businesses, consumers, patients, students or citizens, the quality
More informationHow to improve customer experience with a self-organizing network. Lukasz Mendyk OSS Product Manager, Comarch
How to improve customer experience with a self-organizing network Lukasz Mendyk OSS Product Manager, Comarch Agenda Introduction Self-Organizing Network and Customer Experience What are the challenges?
More informationA comprehensive, three-step approach to monetizing network assets
A comprehensive, three-step approach to monetizing network assets Sustaining the brand promise has never been more important in maturing markets, where customers have greater choice for devices, services
More information