The CIO s role in the future of telecommunications. By Roberta Prescott. Sponsored by:

Size: px
Start display at page:

Download "The CIO s role in the future of telecommunications. By Roberta Prescott. Sponsored by:"

Transcription

1 The CIO s role in the future of telecommunications By Roberta Prescott Sponsored by:

2 As telecommunication operators face increasing competition not only from other carriers but also from over-the-top players, chief information officers are helping their companies become more competitive. As telecommunication companies have started looking at new digital services and focusing on data and analytics, the role of CIOs has become more central. They are no longer seen as simply supporting the business, but helping to deliver it. The role of chief information officers is changing globally in all industries. As information has become the new oil, CIOs have started to lead their companies toward a better understanding of their clients, services and the company itself. With CIOs positioned at the nexus of the information flowing into and out of the company, it s natural that they lead corporations transformation into more digital, mobile and cloud-based businesses as well as introducing other new technologies and helping their companies benefit from big data. The situation is no different for CIOs at telecom operators. As carriers face increased competition not only from other telecom operators but also from over-thetop players, CIOs are in the position to help communication service providers become more competitive, understand their customers better, increase revenue and reduce operational costs. These tasks all fit the CIO role. In addition, since they manage applications, network systems, corporate systems and a mobile workforce, among other things, CIOs should have a seat at the strategy table, as operators work to define and implement plans to defend revenue, profit and subscribers from traditional service providers and OTT players. While it differs widely by telecom operator, Ovum principal analyst Mike Sapien said that increasingly the CIO is being asked to move from acting as a cost center to providing strategic direction for technology introduction and innovation as well as expanding the utility of telco assets with third-parties including back-office functions (e.g., billing and contact centers). Courtney Munroe, IDC s VP for worldwide telecommunications, mobility and network infrastructure, said that many CIOs are already at the strategy table. For example, in the [United States], I m seeing some of the largest service providers saying: OK, we are going to have the CIO or even CTO driving product development, driving transformation, improving time to market and helping carriers be more efficient in terms of how they create more innovative services, Munroe said. The CIO of Telefónica Group, Phil Jordan, said that while historically CIOs haven t played strategic roles, that is changing. IT was for too long a poor relation to the network, and in many telcos, IT was led by people with a network leadership background, Jordan said. I am pleased to say that this has changed now. Excellent IT professionals occupy the top jobs in most telcos, and now is our time. The change is happening. As telcos look at new digital services and focus on data and analytics, CIOs are starting to take on stronger roles, and they are no longer seen as supporting, but as co-delivering the business. CIOs are playing a critical role in developing and delivering new services, said Neil Osmond, research director in Gartner s CSP technology organization. However, he noted that the strength of the CIO s role depends on the operator. Digital content and data have a whole new range in the BSS and OSS, Osmond said. New services require new developments.

3 Raimondo Zizza, CIO of Brazilian operator TIM Brasil, which is owned by Telecom Italia, said that CIOs are challenged to make their area as strategic as possible for the company. For this, he added, IT leaders must address actions that combine innovation and technology. Innovation depends not just on creativity but on knowledge, on understanding concepts and implementing innovation processes, he said. Defining the CIO s new role Among carriers, the CIO s new role follows the transformation that is happening across all industries. The CIO is moving from being the go to person for the IT infrastructure to a strategic position that helps address the impact of cloud computing, virtualization, mobility and the ICT convergence to IP platform. For telcos, as they face competition from OTT players, [the CIO s] role is to make sure the telecom remains relevant. OTTs don t have the legacy and don t face the regulation demands that carriers do, said IDC s Munroe. The CIO s tasks include not only helping carriers maintain a high level of service to meet competition, but also evolving and transforming IT for internal and external users. Indeed, IT transformation is critical for the carriers change to digital services. CIOs can help telcos both become more open and innovative by encouraging new technologies and developments that allow new service alliances, customer interactions and third-parties to leverage the telco assets, said Ovum s Sapien. This can be as simple as integrating/ testing the mobile network with new services to allowing third-parties to test the interfaces into the telco for improved customer care or billing features. TIM s Zizza also noted that IT professionals have a different background, which includes more than technology skills. Being up to date on new trends is key, but CIOs must have expertise in other areas such as contract management, procurement, process and project management as well as the financial skills to manage the IT budget. Currently, telecom operators are looking at three main priorities: business growth, reducing costs to gain operational efficiency and attracting returning customers. To address these needs, Gartner s Osmond said that telcos should adopt business intelligence and analytics solutions to monetize the information they already have and the data they can store. Osmond pointed to examples of software as a service under a cloud implementation model and solutions focused on customer experience, such as customer relationship management. This scenario seems exciting for those inside IT organizations at telecom operations. The CIO of Telefónica Group is one example. In Jordan s opinion, there has never been a better time to work in IT at a telco. In an increasingly competitive landscape, tough market conditions and the opening of the new digital economy, I believe the whole industry has realized that future differentiation will come from multi-channel sales and service, an ability to understand customers through data and insight, and to be the best aggregator of digital experiences this is all about IT, Jordan said. CIOs have always been executives that see the business end-to-end. Now, CIOs will be increasingly central to change leadership and strategy definition for telcos. Cost optimized operation, delivering enhanced and consistent customer experiences in the channels, on the bill, through the use of products and services, or as a change leader ensuring that telcos can exploit their customer relationship in this increasingly digital world. IT and IT leadership is critical, Jordan explained. The whole telecom industry is at an inflection point, according to Grant Seiffert, president of the Telecommunications Industry Association. We are becoming more crucial in the global economy because we enable all services, Seiffert said. Whether in healthcare or transportation, our technologies are helping to transform or reform other industries. The huge change brought about by such advances as big data, telecom analytics, cloud computing, social media and mobile technology, has created tough challenges but it has also presented great opportunities. Information and data are helping carriers to make decisions, and CIOs are the ones who analyze information, so they should be looking at the value chain of services, said Seiffert. Their role is to understand by analyzing what the competition is doing, what is going to drive consumer behavior, and how they re provisioning services.

4 Ovum s Sapien also pointed to big data as a strategic area for CIOs. There are so many new technology trends in telecommunications, and with the convergence of IT and telecom, CIOs need to be at the strategy level to assess and make some critical business decisions, he said. The amount of data that a telco has with multiple systems and disparate departments requires a major effort to consolidate the information that telcos generate and have internally, Sapien added. Then, making the critical decisions about how to mine this information, prioritize its value, and monetize this data is one of the major issues for telcos today. A June survey from Informa Telecoms & Media conducted with approximately 120 operators showed that 48% of carriers are already implementing big data projects. Although this percentage is high, the consultant firm noted that the lack of clear business propositions and skilled teams are still major barriers. In the short-term, big data solutions are expected to focus on solving internal challenges, such as improving data warehousing, increasing loyalty and managing the customer experience. Informa stated that operators are in a good position to generate new opportunities with the data collected daily through their different customer touch-points, including their network. Julio Puschel, the study s co-author, said that it makes sense for operators to use big data to understand key challenges and improve customer experience. He mentioned optimizing processes and improving quality of services as examples of how telcos can benefit from big data and find new business opportunities. The Informa study also found that 58% of operators believe that the main long-term driver for big data will be generating new business models. Seventy-two percent of current big data implementations are focused on specific business applications rather than endto-end solutions. Operators also said that big data currently represents 10% on average of their total IT budget. This percentage is expected to increase to approximately 23% in the next five years. Technology trends and challenges ahead However, nothing can be done without overcoming challenges. Telecom CIOs have to keep the business running while implementing new technologies and supporting the launch of new services and offerings. The time-to-market in the telecommunications industry is crucial. Sprint s CIO, Peter Campbell, said that telcos are competing in a market based on capability. If you want to win, you need to respond quickly, he said. According to Campbell, the biggest challenge for IT executives is the competitive environment, the need to be ahead of the competition, and for that, time-to-market and agility are essential. Dealing with legacy is another concern. While CIOs phase out legacy technologies, turning off many older services and supporting systems, and defining endof-life management, they must also keep system agility up, supporting innovation and implementing cloud services. Security, mobile access and data privacy are also major challenges. In addition, CIOs need to prioritize the data they are capturing, which can have a very large volume. Having a process to do this is among the CIOs greatest Sprint CIO Peter Campbell concerns. They have to create a strategy to capture, store, analyze and transform raw data into valuable information that can positively impact the business. Telecom analytics tools are emerging as a trending technology, as carriers look to address big data and provide better (and more personalized) offerings for their customers. Great challenges also come along with constant demand of continuing to implement a more efficient cost structure. CIOs will always be asked to reduce cost. For the Telefónica Group, the biggest challenge is to transform the Spanish telecom giant from a traditional communications provider to a digital telecommunications company. IT is at the heart of this transformation, and it requires major skills as well as culture and mindset change for the IT function, a journey which is underway, Jordan said. Source: Sprint

5 Source: Informa Telecoms & Media Adoption of big data solutions 48% of carriers are already implementing big data. 58% of operators agree that the main long-term driver for big data will be generating new business models. 72% of current big data implementations are focused on specific business applications rather than on end-to-end solutions. Operators said that big data currently represents 10% on average of their total IT budget, which is expected to increase to approximately 23% in five years. opportunities using digital services. To drive new revenue, CIO offices must acquire new skill sets to align IT to business strategies. Gartner conducted a worldwide survey in the fourth quarter of 2012, including 2,053 CIOs, representing more than $230 billion in CIO IT budgets and covering 36 industries in 41 countries. The survey found that analytics, business intelligence and cloud computing (SaaS, IaaS, PaaS) were ranked as the top three technology priorities. Gartner s Osmond said that among carriers, the top technologies are quite similar to other enterprises. According to the Gartner survey, over the last 18 months, digital technologies including mobile, analytics, big data, social and cloud have reached a tipping point with business executives. The survey also showed that CIO s IT budgets have been flat to negative ever since the dot-com bust of For 2013, CIO s IT budgets were projected to be slightly down with a weighted global average decline of.5%. Cloud computing, mobile and software-defined networking are top trends that will impact telecom operators in the coming years, according to Ovum s Sapien. IDC s Munroe added implementing technologies to increase capacity and security to the list. [They need] to have greater management of the mobile segment, he said. With the advance of LTE, basically, they have more capacity and bandwidth for users. Telefónica s CIO said that clearly, telcos are taking a leadership position in driving the world of mobile, social and cloud in all industries. But we feel the same opportunity in our business, Jordan said. I would add the nascent technologies that are being captured under the term big data as a key trend. Indeed, telecom operators have always been big data companies. The What are the technologies that will help communications service providers meet current needs and the challenges of the future? According to Gartner, CSPs are actively considering deployment of a new breed of IT-centric services that involve the use of data, analytics and digital content. CIOs will need to transform business-only, support IT to effectively deliver customer-facing digital services. To transform CSPs into diversified service providers, Gartner said that CIOs must harvest business value from existing networks, IT and information assets, and hunt for new

6 transformation we are making now is to use all that data in the most customer sensitive and driven way to enhance our products and services, Jordan added. Efforts to capture information using the cloud, understand and store it are changing business models, noted TIA president Seiffert. Companies that have come to the market are reinventing the Internet and how it is provisioned to consumers, he pointed out. Seiffert also recognized big data as an opportunity, saying that CIOs have a very strategic job to do, looking at trends and creating opportunities to position carriers in the marketplace. Christiane Edington, the CIO of Telefónica s Brazilian unit Vivo, added more challenges to the above list: softwareas-a-service (SaaS) for critical applications aimed at reducing time-to-market; server virtualization; and storage virtualization. Currently, 55% of our servers are virtualized, and we started to work following this same line with storage, she said. Some additional challenges that CIOs are looking at include: fostering real-time analytics solutions; reducing time-tomarket; bringing more innovation to the company; and improving the integration of systems, and as consequence, products. Mobile development is also on the radar. Sprint s Campbell noted that putting more capabilities on the phones and tablets helps telecoms interface with customers. From an enterprise perspective, the mobilization of IT and the cloud environment could help customers. Big data, social, cloud computing and mobility are competitive areas currently, and all have a foundation in IT. CIOs are evolving. The world seems to be more complex now with multiple environments, over-the-top players, and the role of IT leaders is partly to simplify this complexity and make everything work together. Telecom projects The priorities of telecom CIOs are related to business applications, business intelligence, analytics, customer service support systems, centralizing the billing systems and the convergence of Internet protocol. While CIOs work to deliver applications and innovation, they are also asked to be as cost effective as possible. Looking ahead, IT leaders from communications service providers need to be aware of the shifts brought by new technologies and they will be requested to provide insights on how carriers should provide strategic plans and new services to be launched based on them. This may involve changes to the infrastructure layer to fit new demands. In addition, just like CIOs from other industries, telecom IT leaders must be informed of new technologies and how they affect the telecom business, so they can provision technology replacement and work to address skill shortages of both newer and older technology. CIOs will struggle to manage the change of cloud services and software-defined networking enabled enhancements as they will both put a strain on internal IT resources, budget and skill levels, said Ovum s Sapien. Machine-to-machine and the Internet-of-things are also trends that CIOs should pay attention to because they will impact several aspects of the telecommunications industry, and the IT organization within it. As IDC s Munroe pointed out, CIOs need to figure out how to manage all devices and what carriers can do with the large amount of data. The key challenge is, basically, how to use the information to make money. Currently, the world is generating much more data and at a very high speed. The traditional computer technologies cannot handle and get value from this information explosion, said TIM CIO Zizza. We re watching the evolution of big data closely, and we believe that this will allow us to use 90% of the data that are currently not adequately explored. Big data is a concept that brings great benefits: the potential for new discoveries that can lead to a competitive advantage, flexibility and the ease to explore information processing capacity and high volume of unstructured data. Zizza cited OSS and BSS as among the most important IT projects conducted recently by TIM Brasil. In 2012, with Amdocs [platform], we reduced risk and obtained a smooth entry into production of critical systems through a single point of responsibility, he said. With that, we limited the impact on teams of support and systems.

7 Ongoing projects When asked about recent important IT projects, the Sprint s Campbell said that over the last two to three years the carrier has focused on its Network Vision upgrade to an LTE environment. IT is a key part for supporting our network team to build it out, Campbell said. It s one of our key priorities because it s a way to compete in the marketplace. In addition, the IT organization of the U.S.-based carrier, which was recently acquired by Japan s Softbank, is also focusing on improvements to its customer care platform, providing a better customer experience. Sprint s IT team is also working on supporting new revenue opportunities, such as mobile advertising, cloud and M2M services. We are leveraging the IT platform for new revenue opportunities, Campbell said. Simplification, consolidation and integration are among Telefónica Group s top projects. As the group s CIO explained, the telecom operator is passing through a business transformation that is redefining Telefónica as a digital telco. We continue to break new ground in many markets with market leading propositions, and I am very proud of all our projects which have created world class, global data center capability in the Telefónica Group, Jordan said. Vivo CIO Edington, said that this business transformation also affects local operations. She is conducting a three-year strategic plan at Vivo that will last until 2015, which is expected to include about 35 projects, apart from the IT department s routine and daily demands. There is a synergy between headquarters and subsidiaries, according to Edington. Brazil along with Spain will be the first to roll out this IT transformation. Telefónica s Vivo has chosen to begin with updates and enhancements on those systems that attend to customers demands, which include improving all solutions that affect telco clients, such as CRM software, billing systems and workforce management. We aim at convergence, to look at our customers of different products as unique, Edington said. Looking ahead, Telefónica s Jordan said that IT projects will continue to be at the heart of the company s strategic efforts to become a digital telco. This will mean more projects in the areas of cloud, consolidation, application transformation and simplification, he said. But most importantly, we will continue to invest in delivering a better customer experience, using our knowledge of customers to improve products and services. A domain of men For many years, the IT world has been dominated by men, and there are conflicting opinions about whether this is actually changing. IDC s Munroe believes it is becoming a little bit more diverse, but he doesn t see change moving very quickly. Gartner s Osmond also sees an increase of female leaders in the IT general market. On the opposite side, Sapien, who is responsible for Ovum s U.S. Enterprise Practice, noted that unfortunately the situation remains the same as it has been for many years. In five years at Ovum, I have not met any female CIOs. It is actually more likely to see female CEOs than CIOs. Vivo s CIO Christiane Edington is one exception; however, she agreed there are still too few women who undertake IT careers, but she said their numbers have increased. Edington graduated with a degree in computer science and has worked in IT for 15 years, all within the telecom industry. Today, there are women in most of the leadership positions on my team, she said.

8 UPCOMING 2013 EDITORIAL PROGRAMS INCLUDE: Need guaranteed leads? Thought leadership? Incremental content marketing opportunities? Sponsor an RCR Wireless News' multi-platform, editorial program and receive the following benefits: Editorial Webinar sponsorship includes 200 guaranteed leads, participation as sponsored guest and recognition as sponsor in all promotional materials. Sponsors will receive webinar registration and attendee list, responses to pre and post surveys and polling responses gathered during webinar. Editorial Feature Report in addition to recognition as sponsor in program promotion, sponsorship includes 200 guaranteed leads, distinct from webinar leads, 2-page ad spread or advertorial in feature report, and responses to lead capture survey questions. SEPTEMBER LTE field testing: New challenges with noise limited LTE macro and small cell networks OCTOBER 2014 Global VoLTE predictions NOVEMBER Telecom CIO Spotlight: Are CIO's the key to Telecom's future? Talent Wars: Telecom Infrastructure and Services DECEMBER Managing customer experience with LTE, WiFi offload, HetNets and Hotspot 2.0 Editorial RCR TV Program sponsorship includes participation as sponsored guest in roundtable discussion with editor and industry analyst. For information contact 25% discount When you sponsor 2 or more programs Fast facts about RCR Wireless News digital network (May 2013) 500,000+ monthly page views 100,000+ unique monthly visitors to websites 150,000+ opt in newsletter subscribers 90,000+ monthly video minutes viewed on RCR Wireless News Youtube channel 34,000 monthly videos viewed on RCR Wireless News Youtube channel Industry leading demand generation programs and results Each program is limited to three (3) sponsors

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do.

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do. bss Questions in this section were put to operators exclusively as we sought to establish which elements of the BSS environment are being addressed with the most urgency. Cloud already enjoys significant

More information

Generating value and competitive advantage from BSS managed services

Generating value and competitive advantage from BSS managed services Your global research partner US$ Generating value and competitive advantage from BSS managed services Sponsored by Introduction ABOUT INFORMA TELECOMS & MEDIA Informa Telecoms & Media is the leading provider

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense

Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense The trend of consumers watching TV and videos on their mobile devices is gaining momentum. Research firm IDC predicts that

More information

Communications in the Cloud Why It Makes Sense for Today s Business

Communications in the Cloud Why It Makes Sense for Today s Business Communications in the Cloud Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications challenges.

More information

Communications in the Cloud: Why It Makes Sense for Today s Business

Communications in the Cloud: Why It Makes Sense for Today s Business A UBM TECH WHITE PAPER MAY 2013 Communications in the Cloud: Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration

More information

How telecoms can adjust to the reality of the digital era

How telecoms can adjust to the reality of the digital era How telecoms can adjust to the reality of the digital era Standardizing data, applications & processes In order to find new streams of revenue and maintain their current customer base, communication service

More information

Evolving MS from network efficiency to value creation

Evolving MS from network efficiency to value creation Evolving MS from network efficiency to value creation By John Darnbrough (Research Associate) & Kris Szaniawski (Principal Analyst), Informa Managed services are evolving from a focus on network efficiencies

More information

2015 Pyramid Research Latin America Telecom Insider

2015 Pyramid Research Latin America Telecom Insider SAMPLE PAGES Carrier Enterprise Services in Latin America: Creating the Cloud Telco Daniel Ramos Senior Analyst Enterprise Cloud Practice Leader Guillermo Hurtado Senior Analyst This report is part of

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

Introduction. 1. Superior broadband technology. 2. Economics of the legacy content distribution model. 3. Favorable regulatory status quo

Introduction. 1. Superior broadband technology. 2. Economics of the legacy content distribution model. 3. Favorable regulatory status quo Finding Opportunity in Disruption: Driving a New Era of Value Growth in the Cable Industry Introduction The cable industry has generated impressive growth over the last half decade, building on its traditional

More information

The Order Management Tipping Point:

The Order Management Tipping Point: The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,

More information

The digital future for entertainment and media.

The digital future for entertainment and media. What digital means for entertainment and media and why the network is key to success. The digital future for entertainment and media. Time to press play Few sectors have been so radically transformed by

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

ENABLING WIRELESS Infrastructure Solutions

ENABLING WIRELESS Infrastructure Solutions ENABLING WIRELESS Infrastructure Solutions Radisys Your Trusted Partner As the world s networks evolve from 3G to 4G LTE and beyond, the wireless industry is accelerating into a period of unprecedented

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Viewpoint. MNS Viewpoint: Managed Services Challenges and Strategies for MNO. 1 Managed Services Strategy

Viewpoint. MNS Viewpoint: Managed Services Challenges and Strategies for MNO. 1 Managed Services Strategy MNS Viewpoint: Managed Services Challenges and Strategies for MNO 1 Managed Services Strategy 1. Market trends Over the last years, new trends have redefined the telecoms market, including mass-market

More information

CA Technologies Channel Index 2013

CA Technologies Channel Index 2013 WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the

More information

The Future-Proof Telco: New Models for Service Creation

The Future-Proof Telco: New Models for Service Creation The Future-Proof Telco: New Models for Service Creation Telecoms operators that compete on service creation and service agility are the ones that are ready for the future. Today s telecoms market demands

More information

Drivers and barriers for inter-network connectivity

Drivers and barriers for inter-network connectivity www.ovum.com Drivers and barriers for inter-network connectivity Catherine Haslam, Senior Analyst Telecoms Wholesale, Ovum Communications landscape Faster Increased demand for capacity Improved access

More information

Real-time: changing the billing landscape

Real-time: changing the billing landscape Real-time: changing the billing landscape Intelligent Next Generation Billing Congress Berlin, November 2006 Eirwen Nichols, Principal Analyst Email: eirwen.nichols@ovum.com Direct line: +44(0)20 7551

More information

Operations Excellence in Professional Services Firms

Operations Excellence in Professional Services Firms Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges

More information

Telecom Italia Citi: 11th Annual European & Emerging Markets Telecoms Conference London, 22 March 2011

Telecom Italia Citi: 11th Annual European & Emerging Markets Telecoms Conference London, 22 March 2011 Telecom Italia Safe Harbour These presentations contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements

More information

Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers

Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers Rethinking the telecom network Communications Service Providers (CSPs) are at a turning point, with increased

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture The Order Management tipping point Why Salesforce is at the center of the new Communication Service Provider architecture Why Salesforce is at the center of the new Communication Service Provider architecture

More information

Reasons we chose Telecoms.com: global coverage, brand reputation, size of databases and easy to do business with. PRODUCT LAUNCH DEMOS

Reasons we chose Telecoms.com: global coverage, brand reputation, size of databases and easy to do business with. PRODUCT LAUNCH DEMOS ON-SITE VIDEO FILMED PANEL SESSIONS PRODUCT LAUNCH DEMOS WEBINARS SURVEYS AND WHITEPAPERS Reasons we chose Telecoms.com: global coverage, brand reputation, size of databases and easy to do business with.

More information

Sutherland Insights. Network Function Virtualization

Sutherland Insights. Network Function Virtualization Sutherland Insights Network Function Virtualization Page left intentionally blank e NETWORK FUNCTION VIRTUALIZATION Communication service providers (CSPs) are facing several challenges due to a decline

More information

DEFINITELY. GAME CHANGER? EVOLUTION? Big Data

DEFINITELY. GAME CHANGER? EVOLUTION? Big Data Big Data EVOLUTION? GAME CHANGER? DEFINITELY. EMC s Bill Schmarzo and consultant Ben Woo weigh in on whether Big Data is revolutionary, evolutionary, or both. by Terry Brown EMC+ In a recent survey of

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

CLOUD COMPUTING IN INDIA

CLOUD COMPUTING IN INDIA Conference on CLOUD COMPUTING IN INDIA May 29, 2013, The Imperial, New Delhi Conference on ENTERPRISE MOBILITY May 30, 2013, The Imperial, New Delhi Organisers: Sponsor: CLOUD COMPUTING IN INDIA Mission

More information

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com Parallels Automation White Paper Five Critical Success Factors for Cloud Service Delivery www.parallels.com Table of Contents Five Critical Success Factors for Cloud Service Delivery... 3 The SMB Challenge...

More information

MCCM: An Approach to Transform

MCCM: An Approach to Transform MCCM: An Approach to Transform the Hype of Big Data into a Real Solution for Getting Better Customer Insights and Experience Muhammad Salman Sami Khan, Chief Research Analyst, Global Marketing Team, ZTEsoft

More information

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment Courtney Munroe Melanie Posey THIS IDC MARKETSCAPE EXCERPT FEATURES: BT GLOBAL SERVICES IDC MARKETSCAPE FIGURE

More information

The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment

The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment The disintermediation of the value chain in the telecommunications world has become a reality for executives

More information

Optimizing Payment Infrastructure to Maximize Subscriber Yield

Optimizing Payment Infrastructure to Maximize Subscriber Yield Optimizing Payment Infrastructure to Maximize Subscriber Yield Transforming the payment chain By T. DeWitt Introduction If service providers are to extract the highest value from their subscriber base,

More information

Hosting and cloud services both provide incremental and complementary benefits to the organization

Hosting and cloud services both provide incremental and complementary benefits to the organization 33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT Help You Connect, Collaborate and Compete A strong ICT (information and communications technology) strategy is pivotal to competitive

More information

Streamlining Order Delivery of Next-Generation Business Services

Streamlining Order Delivery of Next-Generation Business Services Streamlining Order Delivery of Next-Generation Business Services Prepared by Caroline Chappell, Principal Analyst, NFV & Cloud Sarah Wallace, Analyst Heavy Reading White Paper March 2015 Monetizing Next-Generation

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

Fast, Flexible & In Control MEET THE AGILE OPERATOR

Fast, Flexible & In Control MEET THE AGILE OPERATOR Fast, Flexible & In Control MEET THE AGILE OPERATOR From managing Scale To managing diversity Source: Ericsson Mobility Report, November 2013 A connected world is just the beginning The Networked Society

More information

Copyright 2015 Accenture All rights reserved. 2

Copyright 2015 Accenture All rights reserved. 2 Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Virtual CPE and Software Defined Networking

Virtual CPE and Software Defined Networking Virtual CPE and Software Defined Networking Virtual CPE and Software Defined Networking Residential broadband service providers are looking for solutions that allow them to rapidly introduce innovative

More information

Gartner Executive Programs. Hunting and Harvesting in a Digital World. Insights From the 2013 Gartner CIO Agenda Report

Gartner Executive Programs. Hunting and Harvesting in a Digital World. Insights From the 2013 Gartner CIO Agenda Report Gartner Executive Programs Hunting and Harvesting in a Digital World Insights From the 2013 Gartner CIO Agenda Report About the Gartner CIO Agenda Report The annual Gartner CIO Agenda Report is informed

More information

Demystifying the evolving cloud landscape

Demystifying the evolving cloud landscape Demystifying the evolving cloud landscape Agatha Poon Research Manager, Global Cloud Computing The 451 Group Today 260+ Staff One company with 3 Go to Market brands Syndicated research, certification,

More information

Next generation enterprise communications

Next generation enterprise communications Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com PAY TV MONETIZATION IN THE AGE OF OTT enabled by www.infonova.com MONETIZING THE OTT AGE Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. People still consume video in traditional

More information

Delivering Managed Services Using Next Generation Branch Architectures

Delivering Managed Services Using Next Generation Branch Architectures Delivering Managed Services Using Next Generation Branch Architectures By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Versa Networks Executive Summary Network architectures for the WAN

More information

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP I D C V E N D O R S P O T L I G H T H yb r i d C l o u d Solutions for ERP November 2014 Adapted from Worldwide Enterprise Applications 2014 2018 Forecast and 2013 Vendor Shares by Christine Dover Sponsored

More information

IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment

IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment Capabilities Excerpt IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment Courtney Munroe THIS MARKETSCAPE EXCERPT FEATURES: NTT COMMUNICATIONS IDC ITMARKETSCAPE FIGURE FIGURE 1

More information

2013 Trends to Watch: Cloud Services

2013 Trends to Watch: Cloud Services 2013 Trends to Watch: Cloud Services The debate on cloud services place in enterprise IT is over Reference Code: IT019 003114 Publication Date: 25 Oct 2012 Author: John Madden SUMMARY Catalyst The debate

More information

Let Your Customers Manage You Why traditional CRM doesn t work and what you can do about it & Outlook and Trends for 2009

Let Your Customers Manage You Why traditional CRM doesn t work and what you can do about it & Outlook and Trends for 2009 Let Your Customers Manage You Why traditional CRM doesn t work and what you can do about it & Outlook and Trends for 2009 Deloitte Consulting SEA Traditional CRM based on a flawed premise has been a waste

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

Utilizing big data to bring about innovative offerings and new revenue streams DATA-DERIVED GROWTH

Utilizing big data to bring about innovative offerings and new revenue streams DATA-DERIVED GROWTH Utilizing big data to bring about innovative offerings and new revenue streams DATA-DERIVED GROWTH ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence within all aspects

More information

CES 9.1 Unleash the Power of Experience

CES 9.1 Unleash the Power of Experience CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

Parallels Automation. Parallels Automation Trusted by Top Service Providers Worldwide. White Paper. www.parallels.com

Parallels Automation. Parallels Automation Trusted by Top Service Providers Worldwide. White Paper. www.parallels.com Parallels Automation White Paper Parallels Automation Trusted by Top Service Providers Worldwide www.parallels.com Table of Contents Parallels Automation Trusted by Top Service Providers Worldwide... 3

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

The emerging cross-industry ICTization changes competition within the wholesale business 2032

The emerging cross-industry ICTization changes competition within the wholesale business 2032 Strategy Christof Gerlach, Dr Werner Knoben, Tim Schellschmidt Everything Flows The emerging cross-industry ICTization changes competition within the wholesale business 2032 The need for cross-industry

More information

EMA Services for IT Vendors

EMA Services for IT Vendors Services to Help You Achieve Your Goals Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going beyond the surface to provide

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen Operating from the middle of the digital economy: Integrated Digital Service Providers By Ed Bae, Sumit Banerjee and Tom Loozen 2 Operating from the middle of the digital economy: Integrated Digital Service

More information

CIOs: How to Become the CEO s Business Partner

CIOs: How to Become the CEO s Business Partner CIOs: How to Become the CEO s Business Partner A Best Practices ebook Nicolas Betbeder-Matibet, Managing Director, MEGA Asia - The Agenda for CIOs in 2012 According to Gartner*: CIO strategies concentrate

More information

I D C A N A L Y S T C O N N E C T I O N

I D C A N A L Y S T C O N N E C T I O N I D C A N A L Y S T C O N N E C T I O N David Tapper Vice President, Outsourcing and Managed Services T h e B u s i n e ss Value of Managed Servi c e s i n Optimizing Productivi t y, D r i vi n g D ow

More information

Mind Commerce. http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample

Mind Commerce. http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample Mind Commerce http://www.marketresearch.com/mind Commerce Publishing v3122/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

The Impact of Cloud On BPO: Reality or Hype? Michael L. Thompson Managing Consultant, Alsbridge Inc.

The Impact of Cloud On BPO: Reality or Hype? Michael L. Thompson Managing Consultant, Alsbridge Inc. The Impact of Cloud On BPO: Reality or Hype? Michael L. Thompson Managing Consultant, Alsbridge Inc. Key Takeaways Understanding key characteristics of the Public Cloud and BPO markets and whether one

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T Capitalizing on the Future with Data Solutions December 2015 Adapted from IDC PeerScape: Practices for Ensuring a Successful Big Data and Analytics Project,

More information

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud?

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? White Paper Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? Sponsored by: Cisco Denise Lund April 2014 IDC OPINION The use of mobile devices across job levels and functions

More information

Strategic Analysis of the Brazilian Companies Investments in ICT

Strategic Analysis of the Brazilian Companies Investments in ICT Strategic Analysis of the Brazilian Companies Investments in ICT A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends NEB8-72 December 2014 Contents Section Slide

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management

Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management A Custom Technology Adoption Profile Commissioned By Aruba Networks March 2014 Not All Cloud Solutions Are Created Equal: Extracting Value From Wireless Cloud Management 1 Introduction With the rise of

More information

www.samsungnetworks.com Most Innovative LTE Commercial Launch Best Solution for Spectrum Optimization Cell Site Innovation

www.samsungnetworks.com Most Innovative LTE Commercial Launch Best Solution for Spectrum Optimization Cell Site Innovation Most Innovative LTE Commercial Launch Best Solution for Spectrum Optimization Most Innovative Application/Service Outstanding Overall Technology CTO s Choice Best VoLTE Innovation Wide Area Network - Core

More information

Competitor or Partner?

Competitor or Partner? Manfred Schmitz, Patrick Hung Fai Ma Competitor or Partner? Equipment vendors are getting more and more involved into the telecom operators business via Managed Services Vendors are expanding their service

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Business Process Outsourcing Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Between 2011 and 2013 the global Business Process Outsourcing (BPO) market is projected

More information

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014 ICT investment trends in Brazil Enterprise ICT spending patterns through to the end of 2015 May 2014 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of Brazilian enterprises

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Midsize Enterprise Summit Audience Survey

Midsize Enterprise Summit Audience Survey Midsize Enterprise Summit Audience Survey Today s Speakers Bob Anderson VP and Lead Analyst for SMB Gartner Robert DeMarzo SVP, Strategic Content UBM Channel Lisa MacKenzie SVP, Events UBM Channel Brad

More information

Introduction: The State of Network Managed Services

Introduction: The State of Network Managed Services Introduction: The State of Network Managed Services The global marketplace dynamic of convergence is driving a wide array of challenges in the arena of network managed services both for communications

More information

How the Emergence of OpenFlow and SDN will Change the Networking Landscape

How the Emergence of OpenFlow and SDN will Change the Networking Landscape How the Emergence of OpenFlow and SDN will Change the Networking Landscape Software-Defined Networking (SDN) powered by the OpenFlow protocol has the potential to be an important and necessary game-changer

More information

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Demographics Life Sciences Pharma/Biotech:

More information

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Strategic White Paper Network providers are well aware of the challenges presented by today

More information

The Virtual Ascent of Software Network Intelligence

The Virtual Ascent of Software Network Intelligence White Paper The Virtual Ascent of Software Network Intelligence Prepared by Jim Hodges Senior Analyst, Heavy Reading www.heavyreading.com on behalf of www.windriver.com July 2013 Introduction Although

More information

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Software We make it happen. Better. White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Better Relationships Introduction Customers as Advocates The

More information

Opportunities for CSPs in Enterprise-Grade Public Cloud Computing

Opportunities for CSPs in Enterprise-Grade Public Cloud Computing Opportunities for CSPs in Enterprise-Grade Public Cloud Computing Differentiating the public cloud offer: from commodity to enterprise-grade services Reference Code: OT00142-004 Publication Date: May 2012

More information

Capturing the insurance customer of tomorrow. Three key questions to guide success

Capturing the insurance customer of tomorrow. Three key questions to guide success Capturing the insurance customer of tomorrow Three key questions to guide success Most insurers can confirm: customers want more, and more of what they want is digital. To sustain relevance in this new

More information

Beginning would be a good start

Beginning would be a good start How should operators go digital? Expert's Forum Leveraging technology is fundamental to digital transformation but understanding customers and serving them exceptionally is at the heart of digital business.

More information

Technology. Accenture Network Technology Services

Technology. Accenture Network Technology Services Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven

More information

Front cover IBM SmartCloud: Becoming a Cloud Service Provider

Front cover IBM SmartCloud: Becoming a Cloud Service Provider Front cover IBM SmartCloud: Becoming a Cloud Service Provider Redguides for Business Leaders Joe McIntyre Learn about the IBM CCRA Cloud Service Provider adoption pattern Understand the key cloud service

More information

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

More information

Digital technologies drive revenue growth kpmg.com/us/mediatelecomindustry

Digital technologies drive revenue growth kpmg.com/us/mediatelecomindustry 2013 Media and Telecommunications Industry Outlook Survey Digital technologies drive revenue growth kpmg.com/us/mediatelecomindustry Table of Contents 1 Technology leads the way 2 Survey highlights 4

More information