Microsoft Exchange Mailbox Creation

Transcription

1 Microsoft Exchange Mailbox Creation

2 The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version Legal Notice Copyright ZAPP S.L. All rights reserved. ZAPP S.L., the Zapp S.L. Logo are trademarks or registered trademarks of ZAPP S.L. or its affiliates in Spain and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of ZAPP S.L. and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. ZAPP S.L. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. ZAPP S.L. Calle de Asturias, 4 1ºC TORREJÓN DE ARDOZ MADRID SPAIN Version Page 2 de 7

3 Contents Introduction... 4 About SCOOP... 4 Exchange Mailbox creation... 4 Conventions... 4 Installation... 5 Prerequisites... 5 Package content... 5 Setup... 6 Use the task in a process... 6 External task name and description... 6 Multiple external tasks... 6 Mapping... 6 Version Page 3 de 7

4 Introduction About SCOOP SCOOP is a Service Catalog Management Software. It allows you to configure Service Requests without programming. Its intuitive interface, both for administration and users portal, makes SCOOP a tool easy to use, friendly and quickly adopted by all. SCOOP, in its current version, leans on the Workflow Solution platform of Symantec from the version 7.5 and becomes integrated perfectly into the environment of Symantec ServiceDesk 7.5 and higher. Please refer to the official documentation of Symantec as regards the installation and the implementation of a Symantec Workflow Solution platform or Symantec ServiceDesk Solution platform. Exchange Mailbox creation This add-in allows an external task to enable a Mailbox in an Exchange 2010 Server. This should also work for a 2013 mailbox but was not tested at this time. A configuration page for the naming method is installed on the SCOOP Server when installing the SCOOP Add-in-Microsoft Active Directory Account Creation. Using this Add-in helps earning time and money and ensures a standardized way of creating mailboxes. Conventions The presence of this symbol to the left indicates a vigilance point. Version Page 4 de 7

5 Installation Prerequisites The SCOOP add-in Exchange mailbox creation installation requires: - SCOOP 1.2 to be installed and setup - SCOOP Add-in Common to be installed and setup - SCOOP Add-in Active Directory Account Creation (for the naming method assistant) - Workflow Account with Administrator rights on the SCOOP Server - Console access to the SCOOP server (Remote or local) - Account with permissions to create objects in the SCOOP Database - Exchange Management Tools installed on the SCOOP Server - AD DS and AD LDS Tools from Windows Remote Server Administration Tools - The identity of the application pool running the SCP.AD2008.WF.Enabl box application must have permissions on the Exchange Server to enable mailboxes. If the DefaultAppPool does not have an identity with these permissions, create a new Application Pool and associate the SCP.AD2008.Enabl box to this Application Pool. Package content The installation package is a MSI available from the Zappsl Website. See KB #1035. Version Page 5 de 7

6 Setup Use the task in a process An example is created during the installation of the Add-in. To use the newly created external task, open a process, Service start process, Service end process or article process and choose External tasks > Add existing from the Task menu. You should find an external task named Enable Mailbox. (This depends on the language you loaded). External task name and description The name and description can be changed using the SCOOP Administrator Console as for any type of external task. Multiple external tasks It is possible to create an External Task using this Add-in as needed. Using the same Webservice you may create different tasks per domain or for internal and external people. To create another external task using the same Webservice, edit the existing external task, go to the Details tab and copy the Webservice URL field content. Create a new External Task from within a process, paste the copied value in the Webservice URL field and click the Get Methods button. Now you can map values. Mapping The SCOOP Add-in Exchange Mailbox Creation is a SOAP Webservice that uses variables and constant values to enable a mailbox. These values can come from the process that is using the Add-in as well as constant values such as the AD server or the domain account. The fields that will be used as variables in the Add-in configuration must be created before the setup of this external task. For Runtime fields to be mapped, add them to your service or article before setting up the external task in order to find them in the field list. Remember to detach them after that. A parameter cannot be empty so that if you do not want to use a parameter, map it to a constant values and put a. (point) in the value field. The Boolean fields take a literal value True or False. The following table explains all the parameters available. Parameter NamingMethod FirstName MiddleName LastName EmployeeID Description The naming method is a 6 digits number. The installation of the Add-in Active Directory Account Creation provides an assistant accessible from the Service Catalog under the SCOOP Add-in category. Version Page 6 de 7

7 New tNameFieldId New NameFieldSource Domain ExchangeServer ExchangeScriptPath AddressPolicyEnabled Identity DomainController The external task can copy the address created in the Exchange Server to a field in the request. This field contains the field ID Must be a numeric value. 0 indicates that there is no field. If a field is used (New tNameFieldId <> 0) this field must contain S if the Field is associated with the service, A if the Field is associated with an Article, R if the Field is a runtime field (Attached to a task) Must start - The Exchange server where the mailbox will be enabled. It can be NETBIOS name or FQDN depending on the name resolution on the network. This the path to the Scripts installed by the Exchange Management Tools component. The example task field contains the value C:\Program Files\Microsoft\Exchange Server\V14\Bin\ Value must be True or False Takes the value of an existing account name DOMAIN\USERNAME. It should be mapped to a runtime field fulfilled by the Create Active Directory Account add-in The Active Directory server where the account was created. It can be NETBIOS name or FQDN depending on the name resolution on the network. An external task can be edited directly from the External Task tab in the console. In this case the mapping to Service or Article fields will NOT be available. Version Page 7 de 7