Dell Client Profile Updating Utility 5.5.6

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1 Complete Product Name with Trademarks Version Dell April 21, 2015 These release notes provide information about the Dell release. Welcome to What's New Known issues Upgrade and Compatibility System requirements Global Operations Getting started About Dell Welcome to The (CPUU) is used to switch end-user Microsoft Outlook profiles from the source to the target Exchange server once the user's mailbox is migrated and switched either manually or by the Migration Manager's Mail Agent. CPUU supports Microsoft Outlook 2003/XP/2007/2010/2013. It can be used in conjunction with Quest Migration Manager for Exchange 8.9 or later and Dell Migration Manager for Exchange 8.11 or later. What s New The following known issues were fixed in this release: TF TF TF TF Sometimes after a profile has switched to the target, contact folders change their order and parent contacts folder group. CPUU fails to open the Exchange 2013 Public Folders store if the Exchange servers have a non-default RPC over HTTP configuration. When switching Outlook profile to the Microsoft Office 365, after the profile switch the credentials dialog containing administrator name instead of a user name may appear. This happens if CPUU accesses the profile again after the switch to the target mailbox. After a profile has switched to the target, all shortcuts disappear from the Favorites folder in Outlook. 1

2 New in Version TF TF TF If CPUU is launched in silent mode, the unexpected dialog boxes may appear if you use Outlook 2010 or later on a computer running Windows Vista or later. Public folder favorites may not open after the profile switch. Shared calendars may not work in Microsoft Outlook 2007 after the profile switch. New in Version The following known issue is fixed in this release: TF CPUU may start failing to update the Delivery Store EntryID and Delivery Folder EntryID properties due to changes in access to Exchange mailbox store that were introduced in recent Outlook and Exchange updates. New in Version introduces support for Microsoft Outlook 2013 (part of Microsoft Office 365 ProPlus). New in Version The following known issues are fixed in this release: TF TF In some invalid environments, a profile can actually point to the source mailbox after the switch to the target mailbox. Now CPUU checks that a target profile does not point to the source mailbox. Otherwise, the profile processing will be stopped. CPUU unable to roll back changes that were made to a Microsoft Outlook profile if the profile name is greater than or equal to 20 characters. New in Version The following known issues are fixed in this release: TF TF Batch files CPUU_Update.bat, CPUU_Rollback.bat, or CPUU_Cleanup.bat invoked under the 32-bit version of command prompt always launches the 32-bit version of CPUU, regardless of actual Outlook version. Therefore, it fails to run properly and the "Architecture mismatch between (32-bit) and Outlook 2010 (64-bit)" error appears in the CPUU log. CPUU may fail to switch Outlook profiles created by the SwitchResMB.exe tool. In this case the "Cannot get the 'Delivery Store EntryID' and 'Delivery Folder EntryID' properties from the source" error appears in the CPUU log. 2

3 TF CPUU may fail to run when its installation path or computer name where CPUU is installed contains a hyphen ( ). In this case the "Unknown parameter" error will appear in the CPUU log. New in Version 5.5 Support for Microsoft Windows 8.1. A new management parameter is added: -LeaveTemporaryProfile - this key is used for troubleshooting. For more details, see Dell 5.5 Administrator Guide. Microsoft Windows 2000 is not supported. Dell rebranding. The following known issues are fixed in this release: TF TF TF TF TF TF TF TF After the switch operation, the profile cannot be opened in Microsoft Outlook or the send/receive functionality does not work with the following messages in the CPUU log: "[Warning] Cannot match the folder. Name: Inbox...." "[Warning] Cannot update property 'Delivery Store EntryID & Folder EntryID'." The "[Warning] Cannot update property 'Delivery Store EntryID & Folder EntryID'." is actually an error that must stop the profile processing. Now this message stops the profile processing and looks like the following: "[Error] Cannot update the 'Delivery Store EntryID' and 'Delivery Folder EntryID' properties." When migrating to the Office 365 target, the credentials dialog that appears at the first access to a profile after the switch may contain administrator name instead of a user name. This problem arises if CPUU uses the administrator account that is specified in CPUU.ini to access the target mailbox. Now CPUU sets a name of the mailbox owner in the credentials dialog at the end of the profile processing. In some invalid environments, a profile can actually point to the source mailbox after the switch to the target mailbox. Now CPUU checks that a target profile actually points to the target mailbox. Otherwise, the profile processing will be stopped. The "[Warning] Cannot retrieve data from the profile." message that arises if CPUU cannot retrieve properties from a target profile at the first logon is actually an error that must stop the profile processing. Now this message is marked as an error, stops the profile processing and contains more details. The error stack tracing does not work in the 64-bit version of CPUU. The CPUU setup does not display the warning if.net Framework 2.0 is not installed. Multiple "Access is denied" errors arise in the extended CPUU log during the rollback operation if you use Microsoft Outlook 2010 or later. New in Version This is a maintenance release that does not introduce new features. The following known issues are fixed in this release: 3

4 TF TF TF TF TF TF TF TF TF TF CPUU cannot switch a profile for which the Cached Exchange Mode feature is enabled in Microsoft Outlook 2013 Service Pack 1. CPUU may stop working if it cannot set the current directory for the folder that contains Messaging Application Programming Interface (MAPI) DLLs. CPUU cannot switch a profile to the Office 365 non-federated domain. The warning "Cannot open message store <mailbox name>" should be replaced by the following error: "The default store is absent in the list of detected message stores. Verify that the default store was opened. See previous errors." In some cases, during user matching, CPUU and Migration Agent for Exchange use different logic for processing of the proxyaddresses attribute. CPUU unable to roll back changes to a Microsoft Outlook profile if the profile name is greater or equal to 20 characters. List of processes that must be killed before CPUU starts working does not contain lync.exe by default. CPUU cannot process a profile if the '13dbb0c8aa05101a9bb000aa002fc45a' key is absent in the profile registry. In some cases, CPUU may stop working when extended logging is disabled. During a profile processing by CPUU, line brakes in the Out of Office messages are replaced by spaces. TF CPUU incorrectly processes rules if the source is Exchange Server 2010 Service Pack 3. New in Version 5.4 The new ApprovedExchangeDomains parameter allows you to exclude from processing all Outlook profiles with Exchange accounts that are not involved in the migration process. From this release you can switch the primary Exchange account for the profile that contains multiple accounts that are connected to a Microsoft Exchange Server. New in Version 5.3 This release of features support for Single Sign-On in migrations to Microsoft Office 365. Note: In this configuration use the Prompt for credentials or Use the following user account options to specify the user account under which CPUU will run. The Use account of the logged-in user option is not supported due to Microsoft Office 365 restrictions. New in Version This is a maintenance release that does not introduce new features. The following known issues are fixed in this release: TF256640, TF cannot process objects related to shared calendars and the Group Schedules feature in Microsoft Outlook. 4

5 New in Version 5.2 Support for Microsoft Outlook Support for Microsoft Windows 8. Support for Microsoft Exchange Server 2013 as a target. New in Version 5.1 Support for Microsoft Office 365. The administrative credentials are encrypted by the more reliable FIPS compliant algorithm. New in Version introduces the new enhanced version of Dell Client Profile Updating Utility Configuration wizard. uses more powerful configuration file with all configuration parameters that offers a more intuitive way to control the profile updating process. This file is specified in the command line. The new Watchdog service monitors the and stops all processes that lock Microsoft Outlook profiles. The utility introduces the new command line format of SwitchResMB.exe. All the return codes from the processed profiles are recorded in a single CSV file (CPUU_#h_#d_#t.csv). Support for Livelink Open Text Explorer. CPUU can now work without NetBIOS. Support for the domain policy that enables Cached Exchange Mode (Use Cached Exchange Mode for new and existing Outlook profiles). Support for Microsoft Outlook 2010 Service Pack 1. Quest Exchange Migration Wizard is no longer supported. Known issues The following is a list of issues known to exist at the time of release. Feature Known Issue General CPUU does not support Outlook profiles with any third-party Add-ins installed. TF After the switch of a profile with multiple Exchange accounts, a list of address books of a non-default account may not contain the local contacts During processing of a profile that contains multiple Exchange accounts, the Wunderbar feature is skipped. If the primary SMTP address of an Office 365 user contains the onmicrosoft.com suffix, may not be able to log on to the target if the target is the hybrid Exchange organization with Single Sign-On. In this case, this profile cannot be switched. After the switch of a profile that contains multiple Exchange accounts, the Move option from the shortcut menu of the profile messages may not be displayed on TF TF TF TF

6 the target. During processing of a profile that contains multiple Exchange accounts, Client Profile Updating Utility disables all rules that belong to the switched account. This may happen if links to the folders in these rules point to the folders in another account. In Microsoft Outlook 2013, the contacts from the Contacts folder do not appear in the distribution list. CPUU cannot be installed via Dell Migration Manager suite if the Exchange MAPI Collaboration Data Objects or later is not installed on the workstation. In Microsoft Outlook 2010, the list of rules is not displayed in the target profile after migration. This problem arises if you never perform the Send/Receive operation for this profile. To view the rules, press F9. The Switch Resource Mailboxes utility may fail if Microsoft Office Professional Plus 2010 is installed on your workstation. does not support Read\Unread status for Microsoft Office 365. does not support Citrix terminal connections. cannot roll back changes to Microsoft Outlook profiles that were made by the earlier versions of CPUU. After the switch, the Auto-reply to people outside my organization option in the Automatic Replies dialog becomes selected on the target even if this option is deselected on the source. This may happen if the schedule is not set and the text message fileld is empty in the Automatic Replies dialog on the source. stops all processes that lock Microsoft Outlook profiles. If the process was not stopped immediately, you may receive the following warning: "Microsoft Outlook (or another MAPI client) is using a dialog box for selecting a profile to log on. Please close this dialog box before Dell Migration Manager for Exchange starts processing the profile(s)." Outlook Address Book (OAB) contacts lose their Distribution List membership after the migration, if they were added to OAB from the Global Address List. After the utility switches profile of a user migrated in a Remote User Collection, a message containing switch log with error may appear in the Sync Issues folder after first synchronization. If the account used by the utility to log on to the target is configured to change password after the first logon, such profile will not be switched. If you run the utility locally or by a logon script, Windows Firewall displays a warning. However, the warning does not interfere with profile updating. After the switch, Out of Office Assistant works only if you log on to the mailbox using the same credentials, as you use to log on to your computer. After migrating to Microsoft Exchange 2007, users may experience errors during the Offline Address Book download. To resolve the issue, open the Offline Address Book Properties dialog in the Exchange Management Console and select the Outlook 98 SP1 or earlier (Version 2) option on the Distribution tab. Note that the issue is applicable to all Microsoft Outlook versions. During the rollback, changed public folder favorites are not restored to the initial state. If junk settings were configured in Outlook 2003 profile, all other rules may not work after Outlook profile is updated by CPUU. The new - RemoveJunk Messages switch was added to CPUU that instructs CPUU to remove some junk settings from the updated profile that prevent CPUU to correctly update all other rules. If you experience the issue described above, complete the following steps: 1 Undo the profile update (by running CPUU in the Undo mode). TF TF TF TF TF TF TF TF ST81330 ST80424, ST

7 2 Add the -RemoveJunk Messages switch to CPUU command line and run the update again. 3 Use the modified CPUU command line for further profile update. Note that if junk settings in Outlook 2003 profile were customized by the user, they should be manually re-configured after profile update. CPUU does not support localized versions of Microsoft Outlook, Microsoft Exchange Server, or the Microsoft Windows operating system. CPUU may fail to update a profile if the corresponding code page is not supported by the target Exchange server. For details, see the Microsoft Knowledge Base article at CPUU may fail to update a profile if Microsoft Outlook is not the default mail client on the computer. The DlgHookHandler.dll library must be located in the same folder as ClientProfileUpdatingUtility.exe. If any message boxes are displayed when the user starts Microsoft Outlook, the same message boxes may appear when CPUU processes the user's profile. CPUU performs automatic Undo only if Migration Manager Console supports this operation. To rollback a profile manually, use the Rollback mode of the CPUU Configuration Wizard. If you enable updating of offline profiles even if the target mailbox was not recreated by the Migration Manager or Exchange Migration Wizard agents, in cases when the mailbox could not be recreated, CPUU will remove the OST files for the updated profiles. The OST files will be automatically re-created by Microsoft Outlook when the user logs on to the Microsoft Exchange 2000/2003 mailbox for the first time. Profiles with authentication set to Distributed Password are not updated. Microsoft Outlook Search Folders are created as disabled folders. Click on the folder to enable it. Rolling back a profile update may not work correctly if the same PST file is assigned to several profiles. If the Exception List rules are set in a Microsoft Outlook XP/2003/2007 profile, no rules will be updated. The filters created for the offline folder copy synchronization are not preserved while updating the profile. If a user uses offline profile with the cached mode turned on but the mailbox is not migrated in a Remote Users Collection, it is recommended to synchronize the offline folder (OST) file before CPUU updates the profile. Otherwise CPUU may rewrite the unsynchronized changes in the OST file with the newer information contained in the online profile. If the Synchronize forms option in the Send/Receive Settings is selected for a source offline profile, a Microsoft Outlook error may appear after the profile has been updated by CPUU and the user has performed OST file synchronization with the target profile. To resolve the issue, clear the Synchronize forms option in the target profile s Send/Receive Settings. If after a mailbox was migrated in a Remote Users Collection and the OST file was successfully preserved after profile update you delete the x500 address that is equal to the distinguished name of the source mailbox from the proxy addresses of target mailbox, the OST file is no longer accessible. You will need to re-create and re-synchronize the whole OST file from the target server. Even if a mailbox was migrated in a Remote Users Collection and the OST file was successfully preserved, the offline address book (OAB) file is not preserved and is automatically downloaded from the target server when a user logs on to the target mailbox for the first time after profile update. Note that download of the address book may take considerable time. 7

8 In Windows 7 and Outlook 2010 configurations, logon by RPC over HTTP is always used, even if you disable it by setting the FirstLogonOverTCP configuration property to 1. ST77809 Upgrade and Compatibility supports upgrade from version 5.2, 5.3, 5.4, and 5.5. To upgrade, run the CPUU setup and follow the steps of the wizard. System requirements Before installing, ensure your system meets the following minimum hardware and software requirements: Requirement Details Platform x86, x86-64 Operating System Additional Software Any of the following: Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 8.1 Any of the following: Microsoft Outlook XP Microsoft Outlook 2003 Microsoft Outlook 2007 Microsoft Outlook 2010 Microsoft Outlook 2013 Global Operations This section contains information about installing and operating this product in non-english configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. Getting started Contents of the Release Package The release package contains the following products: 8

9 Product Documentation: Administrator Guide 3 ClientProfileUpdatingUtility_5.5.6_ReleaseNotes.pdfthis file 9

10 Installation Instructions To install, run the CPUU *.msi installation package provided in your distribution of the product. The latest version of the product is available for download at 10

11 About Dell Dell listens to customers and delivers worldwide innovative technology, business solutions and services they trust and value. For more information, visit Contacting Dell Technical support: Online support Product questions and sales: (800) Technical support resources Technical support is available to customers who have purchased Dell software with a valid maintenance contract and to customers who have trial versions. To access the Support Portal, go to The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. In addition, the portal provides direct access to product support engineers through an online Service Request system. The site enables you to: Create, update, and manage Service Requests (cases) View Knowledge Base articles Obtain product notifications Download software. For trial software, go to Trial Downloads. View how-to videos Engage in community discussions Chat with a support engineer 11

12 Third-party contributions This product contains the third-party components listed below. For third-party license information, go to Source code for components marked with an asterisk (*) is available at Table 1. List of third-party contributions Component TinyXml 2.0 License or Acknowledgement This product contains portions of the PAWN scripting software (formerly known as SMALL) Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Dell Inc. The information in this document is provided in connection with Dell products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Dell products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, DELL ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL DELL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF DELL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Dell makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Dell does not make any commitment to update the information contained in this document. If you have any questions regarding your potential use of this material, contact: Dell Inc. Attn: LEGAL Dept 5 Polaris Way Aliso Viejo, CA Refer to our web site (software.dell.com) for regional and international office information. Trademarks Dell and the Dell logo are trademarks of Dell Inc. and/or its affiliates. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in the marks and names of others. 12