Installing the BlackBerry Enterprise Server Management Software on an administrator or remote computer

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1 Installing the BlackBerry Enterprise Server Management Software on an administrator or Introduction Some administrators want to install their administrative tools on their own Windows 2000 computer. This document explains how to install the BlackBerry Enterprise Server. Note: Currently, the BlackBerry Enterprise Server Management Software (MMC Snap-in) is not supported on Windows NT version 4.0. Creating a new data source 1. Log in to a on as the BlackBerry Service Account. On the Start menu, select Programs > Administrative Tools > Data Sources (ODBC) (figure 1). The ODBC Data Source Administrator window appears. Figure 1: Start menu - Data Sources (ODBC) menu item 2002 Research In Motion Limited Page 1 of 11

2 2. Click the System DSN tab, and then click Add (figure 2). The Create New Data Source window appears. Figure 2: ODBC Data Source Administrator window System DSN tab 3. From the list box, select SQL Server and click Finish (figure 3). The Create a New Data Source to SQL Server window appears. Figure 3: Create New Data Source window SQL Server driver option 4. In the Name field, verify that the data source name that you specified during the initial BlackBerry Enterprise Server Management Software installation appears. 5. In the Description field, provide a description of the data source. (This step is optional.) 6. In the Server field, type the Internet Protocol (IP) address of the server on which the BESMgmt database is stored (for example, the BlackBerry Enterprise Server or an SQL server) (figure 4) Research In Motion Limited Page 2 of 11

3 Figure 4: Create a New Data Source to SQL Server window Screen 1 7. Click Next. 8. If you set up the BESMgmt database using Windows NT authentication, select the With Windows NT authentication using the network login ID option (figure 5). If you set up the BESMgmt database using an SQL Server authentication, select the With SQL Server authentication using a login ID and password entered by the user option. 9. Accept the default settings for the other options on the screen. Click Next. Figure 5: Create New Data Source to SQL Server window Screen Select the Change the default database to check box. 11. From the drop-down list, select BESMgmt (figure 6) Research In Motion Limited Page 3 of 11

4 Figure 6: Create New Data Source to SQL Server window Screen Accept the default settings for the other options on the screen (figure 7). Click Next. Figure 7: Create New Data Source to SQL Server window Screen Accept the default settings for the options on the screen. If you want the computer to create log files, select the check boxes beside Save long running queries to the log file and Log OBDC Driver statistics to the log file. Click Finish (figure 8). A dialog box appears, listing the values that you specified for the Open Database Connectivity (ODBC) connection driver (figure 9). Figure 8: Create New Data Source to SQL Server window Screen Research In Motion Limited Page 4 of 11

5 14. To verify the connection to the database that you specified, click Test Data Source (figure 9). Figure 9: ODBC Microsoft SQL Server Setup dialog box 15. The dialog box indicates whether the test was successful. Click OK (figure 10). Figure 10: SQL Server ODBC Data Source Test Installing the System Management Tools for Microsoft Exchange 2000 and running fixmapisvc.exe 1. Install the System Management Tools for Microsoft Exchange On the BlackBerry Enterprise Server installation CD, change to the Tools directory. 3. Run fixmapisvc.exe. Note: If you are installing the BlackBerry Enterprise Server Management Software on a client system that is running Microsoft Outlook, you do not have to install the System Management Tools or run fixmapisvc.exe Research In Motion Limited Page 5 of 11

6 Installing BlackBerry Enterprise Server Management Software 1. Run the setup.exe file for the BlackBerry Enterprise Server Management Software (figure 11). The Welcome screen appears. Figure 11: Disk1 directory Setup.exe file 2. Click Next (figure 12). The License Agreement screen appears. Figure 12: BlackBerry Enterprise Server Management window Welcome screen 3. Read all of the terms of the Licence Agreement. If you agree to the terms, click Yes to accept the terms of the agreement (figure 13). The Database Information screen appears. If you do not agree with the terms of the Licence Agreement, click No to end the installation process Research In Motion Limited Page 6 of 11

7 Figure 13: BlackBerry Enterprise Server Management window License Agreement screen 4. In the Server Name field, type the name of the server on which the BESMgmt database is installed (figure 14). 5. In the Database Name field, verify that BESMgmt appears. 6. If you used a Windows NT Authentication when you set up the BESMgmt database, select the Windows NT Authentication option. If you used a SQL Server Authentication when you set up the BESMgmt database, select the SQL Server Authentication option. 7. Click Next. The MAPI Profile screen appears. Figure 14: BlackBerry Enterprise Server Management window Database Information screen 8. In the MAPI Profile field, type the name of the MAPI Profile that you want to use. 9. Click Create/Edit Profile (figure 16). The Microsoft Exchange Server window appears Research In Motion Limited Page 7 of 11

8 Figure 15: BlackBerry Enterprise Server Management window MAPI Profile screen 10. On the General tab, in the Microsoft Exchange server field, type the name of the Microsoft Exchange Server on which you created the service account mailbox. 11. In the Mailbox field, type the name of the BlackBerry Enterprise Server administration mailbox, and then click Check Name (figure 16). Figure 16: Microsoft Exchange Server window General tab 12. After the server and mailbox names are underlined, click OK. The Choose Destination Location screen appears. 13. Accept the default destination location or browse to the location that you want to use. Click Next (figure 17). The Select Program Folder screen appears Research In Motion Limited Page 8 of 11

9 Figure 17: BlackBerry Enterprise Server Management window Choose Destination Location screen 14. Accept the default program folder or select a folder that you want to use. Click Next (figure 18). The InstallShield Wizard Complete screen appears. Figure 18: BlackBerry Enterprise Server Management window Select Program Folder screen 15. Click Finish to complete the installation of the BlackBerry Enterprise Server Management software (figure 19). Figure 19: BlackBerry Enterprise Server Management window InstallShield Wizard Complete screen 2002 Research In Motion Limited Page 9 of 11

10 Opening the BlackBerry Enterprise Server Management Software 1. Start the BlackBerry Enterprise Server Management Software. On the Start menu, select Programs > BlackBerry Enterprise Server Management (figure 20). Figure 20: Start menu - BlackBerry Enterprise Server Management option 2. Administer the BlackBerry Enterprise Server Management Software from the administrator or remote system. Figure 21: BlackBerry Enterprise Server Management window 2002 Research In Motion Limited Page 10 of 11

11 Part number: TAE Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the envelope in motion symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various countries around the world. Please visit for a current listing of applicable patents. RESEARCH IN MOTION LIMITED (RIM) ON BEHALF OF ITSELF AND ITS AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION OR GRAPHICS CONTAINED IN THIS ADVISORY FOR ANY PURPOSE. THE CONTENT CONTAINED IN THIS DOCUMENT, INCLUDING RELATED GRAPHICS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. RIM HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL RIM BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION CONTAINED HEREIN. THIS DOCUMENT, INCLUDING ANY GRAPHICS CONTINED WITHIN THE DOCUMENT, MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. UPDATES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN AND RIM MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME Research In Motion Limited Page 11 of 11

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