Symantec Mobile Management for Configuration Manager

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1 Symantec Mobile Management for Configuration Manager Replication Services Installation Guide 7.5

2 Symantec Mobile Management for Configuration Manager: Replication Services Installation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: Legal Notice Copyright 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and Athena are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Software file accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation, 350 Ellis Street, Mountain View, CA

3 Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our website at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level Hardware information Available memory, disk space, and NIC information

4 Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America

5 Contents Chapter 1 About this guide... 7 Introducing this guide... 7 Comment on the documentation... 7 Chapter 2 Replication Services Installation Procedure... 9 Overview... 9 Installation Procedure Central Server Installation Primary Server Installation Chapter 3 Modify Site Server Notification Table... 13

6 6 Contents

7 Chapter 1 About this guide Introducing this guide This guide discusses the installation procedure for Symantec Mobile Management for Microsoft System Center 2012 Configuration Manager Replication Services. This guide is intended for Configuration Manager administrators. Comment on the documentation Let us know what you like and dislike about the documentation. Were you able to find the information you needed quickly? Was the information clearly presented? Report errors and omissions, or tell us what you would find useful in future versions of our guides and online help. Please include the following information with your comment: The title and product version of the guide on which you want to comment. The topic (if relevant) on which you want to comment. Your name. your comment to Please only use this address to comment on product documentation. We appreciate your feedback.

8 8 About this guide Comment on the documentation

9 Chapter 2 Replication Services Installation Procedure Overview Replication Services creates a copy of the SMM_CM database for recovery purposes and provides the synchronization of data across a site environment with multiple databases. Replication Services is required for multi-server environments. Note: Replication Services requires that port 1433 is open for the SQL server connection. The following graphic shows the SMM_CM database replication direction (Central down and Primary up) in a typical site environment:

10 10 Replication Services Installation Procedure Installation Procedure Installation Procedure This procedure installs Symantec Mobile Management for Configuration Manager Replication Services. Replication Services must be installed on every Central and Primary server where Symantec Mobile Management for Configuration Manager Services (SMM_CM database) are installed. To install Replication Services: 1. On each server, locate the executable and start the installation wizard by double-clicking the Symantec Mobile Management Replicator icon. 2. The Welcome screen of the wizard appears. Click Next to run the installation wizard for Replication Services. 3. Accept the software license agreement and click Next to continue. Optionally, click Print to print a hard copy of the license agreement before continuing with the installation. 4. Accept the default installation folder or click Change to browse and select a different folder. Click Next to continue. 5. Select the server type for the installation. Click Next to continue. 6. Depending on the type of server you are installing, perform either the Central Server Installation steps on page 11 or the Primary Server Installation steps on page 12.

11 Replication Services Installation Procedure Installation Procedure 11 Central Server Installation 1. If installing Replication Services on a Central server, the following screen and options display for configuring the Database Replicator Service: Database Name- name of the database for replication. Poll Frequency (minutes)- specifies the rate in minutes that the service will check for changes. Domain Suffix- suffix of the Central server domain, for example somedomain.net. When finished, click Next to continue. 2. If installing Replication Services on a Central server, enter the user login for the Replication Service Run As account. The Username field must be specified as Domain\Username. The user must be able to run as a service and have access to the source and replication databases. Click Next to continue. 3. If installing Replication Services on a Central server, select a database server for the installation. A list of servers is available by default in the Database Server drop-down list. If the current user is an SMS administrator, accept the default of Windows authentication credentials of current user. If not, specify a valid SQL server login. When finished, click Next to continue. 4. Click Install to start the installation of the Replication Services. 5. Click Finish to complete the installation of the services and exit the wizard. The final step of the installation is modify the Site Server Notification Table.

12 12 Replication Services Installation Procedure Installation Procedure Primary Server Installation 1. If installing Replication Services on a Primary server, the following screen and options display for configuring the Database Replicator Service: Local DB Server- name of the Primary server. Local DB Name- name of the Primary server database. Remote DB Server- name of the server that is a tier level above this server. Typically, this entry is the Central server. Remote DB Name- name of the database that is specified in Remote DB Server. Day of Week- specific day or all days of the week for the service to check for database changes. Select an option from the drop-down list. Start Time/End Time- specifies the time of day for the service to check for database changes. For example, a recommended setting is every 6 hours. Note: This time frame must be larger than the Polling Interval setting. Polling Interval- specifies the polling rate that the service checks for database changes. Note: This setting must be less than the time difference of the Start Time and End Time settings. When finished, click Next to continue. 2. If installing Replication Services on a Primary server, enter the user login for the Replication Service Run As account. The Username field must be specified as Domain\Username. The user must be able to run as a service and have access to the source and replication databases. Click Next to continue. 3. Click Install to start the installation of the Replication Services. 4. Click Finish to complete the installation of the services and exit the wizard. The final step of the installation is to modify the Site Server Notification Table.

13 Chapter 3 Modify Site Server Notification Table After the installation is complete, a record for each Primary Server that will be replicated to must be manually added to the Site Server Notification Table. To modify the Site Server Notification Table: 1. Stop the Provisioning Replicator Service. 2. Access the Site Server Notification Table (SiteServerNotification.dbo). The Site Server Notification Table has a single column which contains the full connection string for accessing the remote database on the Primary Server. The correct connection string can be found in the AthenaProvisioningReplicator.exe.config file. 3. Specify the connection string(s). The connection strings are in SQL Server Connection String format (not ODBC format). To reach multiple servers, specify multiple rows in the table. If the remote server cannot be reached by a trusted connection and allows SQL Server logins (Domain context only is allowed. The security context used is the security context provided to the Provisioning Replication Service.), then the string can use the connection parameters user ID and password to provide a SQL Server login to connect. The following is a sample table entry: RemoteServer server=e2primaryv2;database=smm_cm;trusted_connection=true:

14 14 Modify Site Server Notification Table Installation Procedure

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