Installing the BlackBerry Enterprise Server Management console with a remote database

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1 Installing the BlackBerry Enterprise Server Originally posted: March 2002 Affected software versions BlackBerry Enterprise Server version 2.1 for Microsoft Exchange with Service Pack 1 Summary This document explains how to install the BlackBerry Enterprise Server Management console (Microsoft Management Console [MMC] Snap-in) for the BlackBerry Enterprise Server and point to a remote SQL server. This document assumes the same system requirements as the BlackBerry Enterprise Server installation. Explanation After the BlackBerry Enterprise Management console is installed, a directory is created that is named Database. This directory contains five files: Createdb.exe is used to call the Createdb.sql with the correct parameters. Createdb.sql is used to create the initial BESMgmt database. Errors.sql is used to add errors to the master sysmessages table. Stored proc.sql is used to create all the stored procedures in the admin database. Tables.sql is used to create the initial BlackBerry Admin Server tables. When these files are run on the production SQL server, they create the database that is required for the BlackBerry Enterprise Server Management console. The BlackBerry Enterprise Server Management console can then be pointed to the database using an Open Database Connectivity (ODBC) connection that is created on the BlackBerry Enterprise Server. Installing the BlackBerry Enterprise Server Management console installation The following steps explain how to install the BlackBerry Enterprise Server Management console for the BlackBerry Enterprise Server for Microsoft Exchange When the BlackBerry Enterprise Server Management console installation starts, it checks whether the Microsoft Data Engine (MSDE) is installed locally. This installation is not required and you can click No when the following dialog box appears. Figure 1: Local installation dialog box 2001 Research In Motion Limited Page 1 of 9

2 The BlackBerry Enterprise Server Management window appears, with the Welcome screen displayed. Figure 2: BlackBerry Enterprise Server Management Welcome screen 2. Click Next to begin the installation. The License Agreement screen appears. Figure 3: BlackBerry Enterprise Server Management License Agreement screen 3. If you accept the terms of the License Agreement, click Yes to proceed with the installation. The Database Information screen appears Research In Motion Limited Page 2 of 9

3 Figure 4: BlackBerry Enterprise Server Management Database Information screen 4. In the Database Information section, in the Server Name field, type the SQL server NetBIOS name. 5. In the Database Information section, clear the Create BlackBerry Enterprise Server Management database check box. 6. In the Database Authentication section, in the Password field, type the password if the SQL server has a password set for the system administrator (sa) account. 7. In the Database Authentication section, for the Database Authentication Method, select SQL Server Authentication. Figure 5: BlackBerry Enterprise Server Management Database Information screen with SQL Server Authentication selected for the Database Authentication Method 8. Click Next. 9. Complete the installation by following the prompts on the remaining screens Research In Motion Limited Page 3 of 9

4 Creating the database on the remote SQL server Installing the BlackBerry Enterprise Server 1. Copy the files from the database directory on the BlackBerry Enterprise Server to a temporary directory on the SQL server. By default, the files are located in C:\Program Files\Research In Motion\BlackBerry Enterprise Server Management\Database. Figure 6: BlackBerry Management Console database directory on the BlackBerry Enterprise Server 2. Open a command prompt on the SQL server computer and change the directory to the temporary directory that stores the database files. Figure 7: Command prompt with the temporary directory for the BlackBerry Enterprise Server Management console 3. Run the Createdb.exe from the temporary directory. The following information should appear Research In Motion Limited Page 4 of 9

5 Figure 8: Command prompt with the Createdb.exe file run 4. After the database is created successfully, the following message appears. Figure 9: Command prompt with the Createdb.exe file completed 5. In the directory, open the setup.txt file to confirm that the setup was successful. The following example displays a successful installation. Figure 10: Example of a completed database installation 2001 Research In Motion Limited Page 5 of 9

6 Creating the ODBC connection on the BlackBerry Enterprise Server 1. Double-click the ODBC icon. In Windows 2000, the ODBC icon is located in the Control Panel, in the Administrative Tools folder. The ODBC Data Source Administrator window appears. 2. Click the System DSN tab and click Add. Figure 11: ODBC Data Source Administrator window System DSN tab The Create New Data Source window appears. Figure 12: Create New Data Source window 3. In the Name column, select the type of database driver that you want to use, and click Finish. The Create a New Data Source to <driver> window appears Research In Motion Limited Page 6 of 9

7 Figure 13: Create a New Data Source to <driver> window Screen 1 4. In the following fields, type the appropriate information: Name: Leave this value as BesMgmt, because it was specified in the installation of the BlackBerry Enterprise Server Management console. Description: Information is not required in this field, but can contain a description of the DSN. Server: This field must specify the SQL server on which you have created the database. 5. Click Next. The second screen of the Create a New Data Source to <driver> window appears. Figure 14: Create a New Data Source to <driver> window Screen 2 6. Select the Change the default database to check box and, in the text box, specify the BesMgmt database on the SQL server. 7. Click Next. A screen appears on which the connection options and settings are confirmed. 8. Click Test Source Data. The ODBC Data Source Test screen appears, displaying the test results Research In Motion Limited Page 7 of 9

8 Figure 15: ODBC Data Source Test window 9. If any problem occurs, it must be corrected before proceeding. After the test completes successfully, the BlackBerry Enterprise Server Management console can be started and the BlackBerry Enterprise Server can be added to the list. Figure 16: BlackBerry Enterprise Server has been added to the BlackBerry Enterprise Server Management console 2001 Research In Motion Limited Page 8 of 9

9 Part number: TAE Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the envelope in motion symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various countries around the world. Please visit for a current listing of applicable patents. RESEARCH IN MOTION LIMITED (RIM) ON BEHALF OF ITSELF AND ITS AFFILIATES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION OR GRAPHICS CONTAINED IN THIS ADVISORY FOR ANY PURPOSE. THE CONTENT CONTAINED IN THIS DOCUMENT, INCLUDING RELATED GRAPHICS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. RIM HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL RIM BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION CONTAINED HEREIN. THIS DOCUMENT, INCLUDING ANY GRAPHICS CONTINED WITHIN THE DOCUMENT, MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. UPDATES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN AND RIM MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME Research In Motion Limited Page 9 of 9

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