Application Form Best in Gaining New Clients

Transcription

1 1 Excellence Awards Application Form Best in Gaining New Clients Category Description: Best in Providing Excellent Customer Service that has resulted in gaining new clients or maintaining customer loyalty Tell Us Your Story Last Date for Submission of Application Form: Friday, 19 February 2016 Awards Night Ceremony & Winners Announced: Thursday, 10 March 2016 Submissions to

2 2 General Information Your Contact Details Company Name Which Event are the Awards being held? 8 th annual Field Service Management Summit 2016 Your Name Your Title Your Address Telephone Number Which Region are you applying for? Australia/New Zealand Asia/Pacific Europe Latin/South America Middle-East/Africa North America/Canada Do you grant IQPC the right to publish key metrics and promote Winners of Awards? We grant IQPC permission to utilise the strategy, achievement and key metric details in FSM s online community, to feature the details of the initiative behind our award IQPC may extract the details directly from the Award application IQPC may utilise a condensed version for public few upon the approval of the Point of Contact listed on the application form Select the Industry which best describes your business (Please select One) Aviation Construction Education Energy Transmission and Distribution Water Equipment Rentals Fast Moving Consumer Goods Food and Beverage Financial Services Public Sector (Government & Non Profit) Pharmaceuticals & Healthcare Machinery, Manufacturing Mining Not for Profit Power Generation Resources Retail Technology, Media & Telecommunications Transport and Logistics Other Please Specify

3 3 Your Field Service Organisation Head Office City/Country Number of Staff (Full Time Equivalents) Date Field Service Management Started (MM/DD/YY) Field Service Centres Geographic Location This application represents Field Service centres located in the following geographic area: Australia/New Zealand Asia/Pacific Europe Latin/South America Middle-East/Africa North America/Canada Specific Country/Countries *** Entries will be accepted for any regional award program on the proviso that either your field service organisation and/or majority of recipients of your services are based in that region *** Customer Information Scope of Field Services For all the business units served by the field services applying for this award: Number of business units served Number of Employees Number of Countries you are Servicing What is the strategic growth or transition plan of your FSM for the future? For Example Expansion of services to more locations/introduction of new services/outsourcing existing services etc.

4 4 Best in Gaining New Clients Strategy Your Story Describe the background on how you came to gain new clients: Below are some points to consider: Who are you existing clients? Which new markets were you trying to tap in to? What is your current relationship with existing clients? What were you trying to change or create what was your vision? What was the business objective? Did you plan to gain new clients or has it been an unexpected outcome? If planned, please specifically describe and quantify the benefit you were trying to achieve, value creation, roles eliminated, efficiency increase, improvement in Customer satisfaction etc. Please provide supporting metrics and data. (Maximum 400 words)

5 5 Business/Client Development Methodology Tell us how you gained new clients? What were the specific steps you took to build your client base? How long did it take? What was the timeframe and stages? Who worked on building the relationships? Were consultants or specialists used? Did this require additional resources? Did your field service workers need to be up-skilled, further training required? Technology used what packages or technology did you purchase or use for this purpose? Were customers involved in assisting in gaining new clients? What was their role? Also, please consider how complex it was to gain new clients to your organisation? Was there a resistance? Which area(s) did it come from and how did you overcome it? Describe how hard or easy it was to secure new clients? What were the main leadership challenges for you and the team? Please provide supporting metrics and data. (Maximum 1000 words)

6 6 Benefits Achieved/Hard Improvements Describe the impact this had. Give specific examples of how you have delivered value to your new clients. Can you measure value? What do you use? What has been the Customer response to the improvement? Please detail any changes in Customer satisfaction or other measure of Customer feedback including impact of change on the wider organisation. How has the costs/value creation affected your organisation? Please provide supporting metrics and data. (Maximum 400 words)

7 7 Please confirm the address to receive the results Thank You! Now your application has been completed, please to us at: Good Luck.