Helping clients embrace the new digital customer.

Transcription

1 2014 ANNUAL REPORT DIGITAL BUSINESS Helping clients embrace the new digital customer.

2 Revenues (In thousands) Operating Income (In thousands) 2014 $10,262, $1,884, $8,843, $1,677, $7,346, $1,361, $6,121, $1,136, $4,592, $861,852 Stockholders Equity (In thousands) Employees 2014 $7,740, , $6,135, , $4,854, , $3,952, , $3,584, ,000 1

3 2014 MARKED COGNIZANT S 20TH YEAR OF STRONG GROWTH, INNOVATION AND INDUSTRY LEADERSHIP. OUR SHARP FOCUS ON HELPING CLIENTS NAVIGATE A RAPIDLY CHANGING BUSINESS AND TECHNOLOGY LANDSCAPE DROVE STRONG GROWTH ON THE TOP LINE, ALONG WITH RISING NET INCOME AND SOLID OPERATING MARGINS. Rather than merely looking back at our past performance, we prefer to also look forward to the enormous opportunities that are emerging from the growing shift to digital business. Through our investments in new solutions and services, key acquisitions that expand our capabilities, the growth and development of our teams, and continuous reinvestment in our customers success, we are working to ensure that Cognizant is well positioned to help clients decode the vast opportunity and deliver on the potential of this new digital business era. 2

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5 Nearly every company, across every industry, is striving hard to become more digital. Getting there requires an accomplished partner with a proven track record of delivering tangible digital business results. Moreover, it requires a pragmatic approach to building and expanding digital backbones powered by social, mobile, analytics and cloud technologies (the SMAC Stack), as well as sensors and intelligent process automation tools. We are helping clients create new business models and build the foundational infrastructure necessary to power digital success. While digital is pivotal, today s business models are based on value chains that integrate both physical and virtual elements. In fact, some companies are already proving that the value of the virtual information and digital interactions can far outstrip traditional physical value propositions. This is possible because new technologies and nearly-pervasive connectivity have created an almost endless supply of valuable information and opportunities to connect businesses, products, people, organizations, machines, and devices. We are architecting new value chains, operating models and human-centric experiences that simplify digital interactions and transactions across existing and emerging ecosystems, helping our clients achieve new levels of business performance. Capturing the digital high ground requires organizations to see every aspect of the business through the customer s eyes. It also requires an intimate understanding of how nearly every physical-world device can be instrumented in ways that generate massive volumes of potentially meaningful business data revealing user behaviors, interests and desires. To lead in today s new digital era, businesses must extract value from ambient and behavioral data to design better products, improve user experiences, and inform strategic decision making. Making and applying meaning from digital data by employing advanced analytics informs business strategy and helps As business becomes more IT-intensive, organizations must become increasingly agile, and continuously innovate to keep pace with the dynamics of today s digital era. Cognizant is well positioned to help enterprises exceed customer expectations for new digital services and experiences that drive market differentiation and performance. We work with our clients every day to help same time reimagining their businesses and building new capabilities to get the most from today s blended digital and physical worlds. 4

6 For several years we have helped clients implement new digital solutions. Powered by SMAC Stack technologies, we provide a comprehensive approach informed by new knowledge, to enable organizations to answer today s unknowns and address tomorrow s challenges to reach their digital potential. We collaborate closely with clients sharing new thinking, methodologies, and deep domain expertise to help them take advantage of new business opportunities as they emerge. This experience helped us create a comprehensive, integrated approach to enable clients to quickly and effectively infuse digital into their businesses. We are working with business and technology leaders across industries to strategically rethink business and operating models, and with CIOs and CTOs to create the foundational technologies to securely digitize business processes and drive outperformance in this new digital age. We understand that clients need to accelerate these initiatives, but may lack the internal structure and wherewithal to quickly create value. Our Cognizant Digital Works practice brings together multi-disciplinary industry teams consisting of consultants, digital technologists, designers, business process experts, and data scientists to create cohesive roadmaps and ideas to help clients quickly and effectively embed digital into the core of their businesses. (See page 15.) At our Cognizant Digital Works Collaboratory, clients work alongside our teams to visualize, prototype and plan new initiatives that will accelerate the digitization of business by creating, distilling and applying meaning from Code Halos the digital information that surrounds people, processes, organizations and devices. (See page 16.) As business success becomes more IT-dependent, we are developing ways organizations can create differentiating value with the next generations of gamechanging technologies, including ultra-low cost sensors, embedded software, 3D printing, instrumentation, and advanced security. (Turn to page 14 to see how Cognizant Technology Labs is developing advanced technologies and helping our clients achieve their IT objectives.) 5

7 BUILDING DIGITAL SKILLS, SCOPE & SCALE We made several acquisitions last year to expand our capabilities and enhance our portfolio of digital solutions. The acquisition of TriZetto, completed in November 2014, allows us to provide a new vertically-integrated service model for the healthcare sector, and create new revenue opportunities amid the industry s rapid digitization. TriZetto is a leading provider of healthcare IT software and solutions that complement and extend Cognizant s existing offerings. Joining forces with TriZetto enables us to meet the needs of an industry undergoing profound change due to reform, cost pressure and shifting responsibilities between payers and providers. TriZetto works with some 245,000 providers and about 350 payers, and touches 180 million covered lives in the U.S. Together, we create an integrated portfolio of capabilities that will re-imagining care for the future. We acquired Cadient Group, a full-service digital marketing agency serving companies in the pharmaceutical, biotechnology, consumer health, and medical device industries. In addition, the acquisition of itaas, a U.S.-based digital video solutions company, allows us to offer a broader range of digital video services for clients in the cable, telecommunications and high-technology industries. We also purchased Odecee, a provider of digital solutions to businesses in the Australia-New Zealand region with expertise in delivering leading-edge insurance, healthcare, logistics and communications sectors. 6

8 Looking at our 2014 results, revenue rose to $10.26 billion, up 16% from GAAP net income increased 17% to $1.44 billion, or $2.35 per diluted share. Diluted EPS on a non-gaap basis, excluding stock-based compensation costs, acquisition-related charges and net non-operating foreign currency exchange gains and losses, was $2.60. GAAP operating margin was 18.4%, while non-gaap operating margin, excluding stock-based compensation costs and acquisition-related charges, was 20.2%, slightly above our targeted 19% to 20% range.* We ended 2014 with $3.77 billion in cash and short-term investments, supporting our capacity to grow along with our clients emerging needs. We have continued to grow across vertical sectors, regions and lines of service with a particularly strong with the potential to generate $5 million to $50 million or more in annual revenue. We had 271 strategic accounts at the end of 2014, an increase of 28 over With our strong client relationships, deep knowledge of industry- architectures, global delivery capability and large-scale, multi-service integration, we are well positioned to win and execute on such major engagements. Our Financial Services segment grew 15.3% year-overyear, powered in part by continued strength in our insurance practice, where demand is accelerating for end-to-end managed services. In banking, underlying business drivers continued to pivot around cost optimization, regulatory compliance, real-time risk monitoring, and fraud and trade surveillance. Our Healthcare segment, which consists primarily of our payer, pharmaceutical and medical-device clients and now our TriZetto business, grew 18.7% year-overyear (15.2% excluding TriZetto). The Life Sciences segment began stabilizing after two challenging years. Improved performance was driven by strategic supplier consolidation and cost optimization across many existing and new clients. The business also saw increased demand for end-to-end service offerings across applications and infrastructure, leveraging cloud technologies and platforms. Revenues in our Retail, Manufacturing and Logistics segment were up 12.1% from We are seeing more demand, particularly in areas such as modernizing supply chains, and digital and e-commerce engagements. Our Other segment, which includes high-tech, communications, as well as information, media and entertainment clients, was up 20.3% year-over-year, in part driven by new engagements with our existing clients. Growth was strong across all geographic regions. North America revenues rose 14.9%, including TriZetto. Europe was up 19.3% overall, with especially strong growth in Continental Europe, driven by a shift toward larger, multi-year global sourcing engagements. We continued to expand in other key regional markets, including India, Singapore, Australia, Japan and Hong Kong, with revenues increasing 23.6% over the prior year. * Non-GAAP diluted EPS (earnings per share) See Non-GAAP Financial Measures beginning on page 53 of the Company s Annual Report on Form 10-K included in this Annual Report for more information and a 7

9 We continue to pursue a three-horizon strategy to grow our businesses: optimizing Horizon 1 core IT services; building momentum and scale in Horizon 2 offerings Cognizant Business Consulting (CBC), Cognizant Business Process Services (BPS) and Cognizant Infrastructure Services (CIS); and incubating new technology architectures such as SMAC, as well as new delivery models and markets, in Horizon 3. All of our Horizon 2 offerings achieved greater critical mass to grow faster than the company overall, offering end-toend solutions characterized by deep industry knowledge, technology expertise and process acumen. CIS is seeing solid demand from clients looking to simplify, automate and make their infrastructure more predictable by incorporating highly advanced managed services. (See page 13.) 8

10 PACKAGING MULTI-SERVICE INTEGRATION & INDUSTRY SOLUTIONS Achieving end-to-end service productivity by bringing multiple capabilities together is another area in which we are excelling. This integrated approach what we call a multi-tower or platform solution responds to client needs for synergistic application, business process, consulting and infrastructure services, informed by deep domain expertise. Increasingly, we are bringing together the problem-solving skills and solutions across our company to deliver higher levels of business value to clients. A prime example of the value of a multi-tower engagement is our agreement with Health Net, a managed care company, which engaged Cognizant to provide an integrated array of offerings, including consulting, technology and administrative services to serve a wide range of vital functional areas. (See page 18.) 9

11 We have continued to invest in building an at-scale delivery network. Today, our global delivery ecosystem spans more than 75 delivery and operations centers globally and supports customer operations in 48 countries, allowing us to access a world of talent and expertise. In the U.S. during 2014, we added a delivery and operations center in Charlotte, NC and expanded our presence in Tampa, FL. We also expanded delivery center operations in San Jose, Costa Rica; Amsterdam, the Netherlands; Hamburg, Germany; Budapest, Hungary; and Stockholm, Sweden. Through acquisition, we added delivery centers in Denver, CO in the United States; London, Ontario, Canada; and Pune and Noida, India. Growing our talent and skill sets is an important way we are positioning Cognizant to meet clients digital business needs. We focus on recruiting and hiring the best talent from across the IT industry, key vertical markets and leading universities around the world, and are proud to have crossed the 200,000 employee mark in We have expanded our recruitment into areas and human factors engineering to address digitaldriven opportunities. And we have a major commitment to training and development, earning the #1 rank in the Association for Talent Development BEST Awards program for the second year running. We continue to broaden and deepen our diversity programs, which enhance opportunities for women, instituted a program that creates a positive workplace for military veterans, and facilitates an easier transition back into civilian life with careers that utilize their advanced leadership skills and strong work ethic. Following the 2013 launch of the U.S. Veterans in Technology program, we hired over 300 veterans. In 2014, we moved up the Solutions Group. This initiative will continue in 2015 with Business Consulting and Insurance business units. 10

12 MAKING A DIFFERENCE Just as we help leading global businesses improve and innovate to seize new opportunities, we are using our capabilities to drive improvements and innovations in the world around us. That means devoting our talent, expertise and passion to making a difference in areas such as education, human potential and the environment. At the 2014 White House Maker Faire, we committed to tripling our Making the Future initiative to support STEM activities in the U.S., aiming to provide 1.5 million hours of making programs for 25,000 children in 200 communities by Our Outreach volunteer effort supports learning initiatives in India and other countries, with over 25,000 associates dedicating over 300,000 hours to mentoring, career counseling and talent development. A key focus is our effort, which aims to help 100 schools in India achieve a 100% pass rate, 100% graduation rate and 100% employability for graduates. Last year, Cognizant Foundation helped set up smart classrooms and computer and science laboratories that cater to underprivileged students in rural areas. We remain responsible stewards of the environment. Since 2013, we have powered several major facilities in India with renewable energy; over 10% of our global energy consumption now comes from wind and biomass. Our Go Green energy program has reduced per capita carbon emissions 43% versus the 2008 baseline. Employee volunteers, known as Green Brigadiers, participated in over 100 environmental projects planting trees, cleaning up waterways, and 11

13 These are exciting times for our industry. The pace of change and innovation is breathtaking. Over the next decade, organizations around the world will race to deploy new technologies, decode digital opportunities and recode business success. We are proud that Cognizant s commitment to excellence in both client service The company is ranked #308 among the Fortune 500 (up 44 places from 2013), and has appeared on Fortune s World s Most Admired list for seven consecutive years. We also have been cited by independent authorities for leadership in such areas as business intelligence (Forrester Research) and business analytics for business process services (IDC MarketScape). With our ability to bring together a range of integrated solutions, deep domain expertise, a global delivery ecosystem, best-in-class talent, and a culture for challenging the status quo, Cognizant occupies a uniquely valuable position in strengths will lead to new opportunities to partner with clients, while providing solid performance for stockholders, a rewarding environment for our team members, and fruitful engagement in our communities. Sincerely, Francisco D Souza 12

14 ADVANCING DIGITAL BUSINESS COGNIZANT INFRASTRUCTURE SERVICES As entire industries are disrupted by digital, businesses must grow and operate technological change and meet, if not foresee, customer demand. Increasingly, this means creating an IT infrastructure layer that enables and drives business change and supports new digital capabilities, allowing the organization to be that accelerates business by delivering rich and meaningful experiences to our customers customers is a top- and bottom-line priority for many of our clients. Cognizant Infrastructure Services (CIS) allows clients to address this priority by helping them simplify technological complexity and operate more predictably and progressively. The business unit leverages Cognizant s industry experience and expands traditional IT infrastructure management with expertise in business availability, productivity, connectivity, cloud, and integrated value management services, as well as enhanced service integration to address ongoing business and market change. CIS clients are global, and span multiple industries. Several newer clients, including Loblaw (see page 20), are employing CIS along with services provided by other Cognizant business units, such as Cognizant Business Consulting and Cognizant Business Process Services in programs that deliver end-to-end business-it improvements, helping them optimize their investment with us. With world-class technology, key partnerships and a broad global and local delivery system, CIS helps ensure that clients adapt swiftly, learn collaboratively, change with less friction, and rapidly capitalize on emerging business and market opportunities. 13

15 COGNIZANT TECHNOLOGY LABS As business becomes more digitally intensive, organizations must innovate quickly and effectively to keep pace with competitors and remain relevant to customers. Cognizant Technology Labs provides a go-to resource for clients seeking practical and proven approaches to digital business transformation. Cognizant Technology Labs our research, technology consulting and incubation unit is committed to understanding emerging technologies and developing proofs of concept for their business needs, Cognizant Technology Labs also develops solution accelerators based on resulting technology breakthroughs. Cognizant Technology Labs Technology Advisory Services facilitates business transformation by helping clients plan and work through the complexities of their enterprise IT architecture roadmap. Cognizant Technology Labs technology incubation and co-innovation services assist our business units in establishing centers of excellence within their own ecosystems, co-investing in resources to develop new platforms and solutions, and helping their clients adopt emerging technologies across industries. Cognizant Technology Labs also provides clients with a catalog of solution assets and platforms that act as building blocks to At the heart of Cognizant Technology Labs offerings is a world-class lab infrastructure incorporating software engineering; user-centric design; cognitive and hyperscale computing; connected ecosystems; data insights, and IT infrastructure and security. Our R&D professionals work with clients chief potential for reaping business advantage. From the tried and true (i.e., making applications more robust and resilient) to exploring the art of the possible Cognizant Technology Labs has emerged as a key differentiator for clients seeking to lead in today s new digital business age. 14

16 ADVANCING DIGITAL BUSINESS COGNIZANT DIGITAL WORKS Cognizant Digital Works is our multi-disciplinary practice charged with helping clients manage ongoing innovation as they become digital businesses. The group integrates existing Cognizant competencies, including thought leadership from the Cognizant Center for the Future of Work; the advanced technological capabilities of Cognizant s Emerging Business Accelerator ventures; the resources and expertise of Cognizant s vertical and horizontal business units, and strategysetting from Cognizant Business Consulting. C-suite executives, primarily CIOs, but also CMOs and CTOs, need both strategic consulting and access to functional expertise to quickly assess their needs, catalyze solutions and establish business-critical digital capabilities. Cognizant Digital Works is designed to help clients integrate their digital strategy with Cognizant Digital Works encompasses a broad range of technology services and solutions, as well as strategy, design and data science capabilities, to help clients convert physical value chains into digital value chains that connect customers, organizations, processes and devices. The practice also applies design thinking to create enhanced and carefully curated user experiences that address industry- (social, mobile, analytics and cloud), instrumentation of Internet of Things (IoT) devices, as well as enterprise architecture and security, are also key capabilities in the Digital Works equation. To help clients take advantage of emerging digital business opportunities, the practice s Collaboratory provides a space where they can collaborate with Cognizant designers, strategists, technologists, and partners to visualize, prototype and plan new digital initiatives. 15

17 CODE HALOS The new era of digital business is accelerating due to multiple factors. The continued maturation of social, mobile, analytics and cloud technologies is creating new expectations for how we all engage with companies and each other. Massive amounts of data are being produced by sensors embedded in products, devices and machines. Companies, brands, people, products and machines are now connected digitally in almost every time zone and in virtually every place. We now live in a world where every noun every consumer, product, device and brand is enveloped by what we call a Code Halo of data. This data is becoming more valuable than the physical element it surrounds. At Cognizant, we have been pioneers in identifying the existence of Code Halos and deciphering their importance in digital business. In 2014, our Center for the Future of Work literally wrote the book on the subject, Code Halos: How the Digital Lives of People, Things and Organizations are Changing the Rules of Business. The book reveals how organizations can catalyze business with Code Halo thinking. A companion ipad app further companies can make meaning and achieve market prosperity by embedding Code Halo principles into strategic planning and execution. We are extremely pleased with the positive reaction our book has received from business and technology leaders. The Code Halo program has garnered multiple honors for content and design, including a USA Best Book Award for top general business book in 2014, two Stevies and a Hermes Creative Award, among others. We re proud of our role in helping business and technology decision makers better understand that deriving business meaning from Code Halos is essential to unlocking value in this new digital age. Code Halo is a trademark of Cognizant Technology Solutions. 16

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19 HEALTH NET A MULTI-TOWER ENGAGEMENT WITH HOLISTIC BENEFITS increasingly need a partner that can bring together diverse capabilities to create at creating and executing these multi-tower engagements, which may combine the efforts of Cognizant Business Consulting, Cognizant Business Process Services, Cognizant Infrastructure Services and other business units. Such a multi-tower engagement was entered into in late 2014 with Health Net, million individuals across the U.S. Under the agreement, Health Net, a longtime client, will work with Cognizant to strengthen its technology platform, enhance the delivery of a high level of service to members and providers, enable of capital. The deal, which is subject to regulatory approval and initially valued at approximately $2.8 billion over seven years, is the largest signed in our history. The holistic solution is expected to provide Health Net with services in areas customer contact center, information technology, quality assurance, appeals and grievance support services, and non-clinical medical management functions. costs and add new business capabilities that support future growth. For example, Cognizant is tasked with meeting targets for maintaining or improving the including claims processing and routing times, customer service response times, and contact center satisfaction. Under the agreement, Cognizant must meet all regulatory compliance requirements, which will be overseen by Health Net s dedicated governance and oversight committee. 18

20 CLIENT SUCCESS NISSAN NORTH AMERICA MOBILE APP FOR THE CONNECTED CAR UBS AG CROWD TESTING A WINNING FINANCIAL EDUCATION GAMING APP headquartered in Switzerland, provides investment banking, asset management and wealth management services to private, corporate and institutional clients worldwide, as well as retail banking services to its customers in Switzerland. Nissan, the Japanese multinational automobile manufacturer, wanted to introduce a North American functionality that would satisfy the high standards of the Connection to remotely control and monitor their cars, with mobile access to a wide range of connected car services, such as roadside assistance; stolen vehicle reporting; remote door lock/unlock; destination through a jointly ideated, Cognizant-developed mobile app that is compatible across multiple technology support new versions of operating systems and mobile devices as they emerge. more proactive and more frequent interactions with a broader spectrum of customers, along with the ability to serve them in real time, and delight them with connected services. It also helps the company enhance brand loyalty, increase customer retention, and expand its to drive revenue by offering value-added services. inform and educate its clients, UBS devised a digital strategy involving interactive gaming apps that blend award-winning edutainment gaming app, Quiz and Fly, another while answering questions about various topics. The skills-based action and knowledge quiz runs on a wide variety of smartphones and tablets. Gamers can collect points based on miles traveled, while competing with others and sharing their achievements via social media. Before introducing "Quiz and Fly" to its customers, UBS wanted to securely test the app across a variety of devices. Cognizant s Crowd-on-Cloud offering was the perfect solution. A crowd of seasoned testers in different locations represented a 360 view of the intended audience. Their job was to access the gaming app and report observations related to performance, functionality, security, content and UI parameters. The Crowd-on-Cloud model helped UBS boost the app s performance with a quick turnaround time, at minimal cost. Impressed with the speed and agility of this model, UBS IT management has recommended all future digital launches undergo a similar level of crowd scrutiny. 19

21 BRITISH GAS BUSINESS BRINGING NEW ENERGY TO THE CUSTOMER EXPERIENCE LOBLAW COMPANIES LTD. ELASTIC DIGITAL INFRASTRUCTURE FUELS GROWTH & PRODUCTIVITY GAINS Loblaw Companies Limited is Canada s food and pharmacy leader and the nation s largest retailer, with over one billion transactions performed annually in the company s stores. Loblaw is also the majority unitholder of Choice Properties Real Estate Investment Trust. British Gas Business provides some 500,000 business customersintheukwitharangeofenergysolutio the range of energy solutions, from maintenance to renewable energy. It is part of Centrica, Britain s largest utility company. When British Gas Business wanted to transform its business by enhancing the digital experience it delivers to customers and reduce costs, it partnered with Cognizant. The goal: unravel complex legacy billing systems, empower customers and business units to connect online, and implement a new data warehousing platform, among other initiatives. The collaborative project between British Gas Business and Cognizant involved a phased delivery of best-in-class SAP IS-Utilities and SAP CRM software to support streamlined customer processes. It required Cognizant to redesign critical customer journeys in areas such as billing, customer service and reporting. The outcome has been transformational for British Gas Business. The upgraded SAP platform is delivering a richer customer experience, including smart mobile apps for ios and Android platforms, along with improved billing accuracy, greater customer satisfaction and lower operating costs. Loblaw s goods and services include grocery and pharmacy items, health and beauty aids, apparel, general merchandise, banking, and wireless mobile products. With more than 2,300 corporate, franchised and associate-owned locations, Loblaw employs approximately 192,000 full- and part-time employees, making it one of Canada s largest private-sector employers. As part of a multi-year strategic IT partnership, Cognizant is helping Loblaw transition to a digital, standards-based IT environment encompassing Web, cloud and mobile technologies, as well as anytime/anywhere computing platforms for both customers and employees. Cognizant s end-to-end responsibility has allowed Loblaw to achieve its objective of simplifying its infrastructure, implementing progressive solutions and running predictable operations that meet best-in-class benchmarks. All while ensuring high availability of the systems that are critical to Loblaw s business processes, Loblaw s digital transformation has enabled the company to evolve into a multi-format, omni-channel business. Moreover, working with Cognizant, Loblaw has generated operational in addition to dramatically improving the resilience of its core systems and reducing unplanned downtime. As a result, Loblaw is more strongly positioned to deliver on its corporate purpose: Live Life Well. 20

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23 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C FORM 10-K FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTIONS 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 (Mark One) È ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2014 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION (Exact Name of Registrant as Specified in Its Charter) Delaware (State or Other Jurisdiction of (I.R.S. Employer Incorporation or Organization) Identification No.) Glenpointe Centre West 500 Frank W. Burr Blvd. Teaneck, New Jersey (Address of Principal Executive Offices) (Zip Code) Registrant s telephone number, including area code: (201) Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Class A Common Stock, $0.01 par value per share The NASDAQ Stock Market LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. È Yes No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes È No Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. È Yes No Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T ( of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). È Yes No Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K ( of this chapter) is not contained herein, and will not be contained, to the best of registrant s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of large accelerated filer, accelerated filer and smaller reporting company in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer È Accelerated filer Non-accelerated filer (Do not check if a smaller reporting company) Smaller reporting company Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes È No The aggregate market value of the registrant s voting shares of common stock held by non-affiliates of the registrant on June 30, 2014, based on $48.91 per share, the last reported sale price on the NASDAQ Global Select Market of the NASDAQ Stock Market LLC on that date, was $29,556,044,386. The number of shares of Class A common stock, $0.01 par value, of the registrant outstanding as of February 19, 2015 was 609,616,575 shares. DOCUMENTS INCORPORATED BY REFERENCE The following documents are incorporated by reference into the Annual Report on Form 10-K: Portions of the registrant s definitive Proxy Statement for its 2015 Annual Meeting of Stockholders are incorporated by reference into Part III of this Report.

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25 Item TABLE OF CONTENTS PART I Business A. Risk Factors B. Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures PART II Market for Registrant s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management s Discussion and Analysis of Financial Condition and Results of Operations A. Quantitative and Qualitative Disclosures About Market Risk Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure A. Controls and Procedures B. Other Information PART III Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services PART IV Exhibits, Financial Statements Schedules SIGNATURES EXHIBIT INDEX INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND FINANCIAL STATEMENT SCHEDULE... F-1 Page i

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27 PART I Item 1. Business Overview We are a leading provider of information technology (IT), consulting and business process services, dedicated to helping the world s leading companies innovate and build stronger businesses. Our clients engage us to help them operate more efficiently, provide solutions for critical business and technology problems, and to help them drive technology-based innovation and growth. Our core competencies include: Business, Process, Operations and IT Consulting, Application Development and Systems Integration, Enterprise Information Management, or EIM, Application Testing, Application Maintenance, IT Infrastructure Services, or IT IS, and Business Process Services, or BPS. We tailor our services to specific industries and utilize an integrated global delivery model. This seamless global sourcing model combines industry-specific expertise, client service teams based on-site at the client locations and delivery teams located at dedicated near-shore and offshore global delivery centers. We completed several acquisitions during 2014 that we believe will accelerate our ability to provide multiservice integrated solutions to the healthcare industry and enhance our overall digital delivery capabilities. We believe that our fourth quarter acquisition of TZ US Parent, Inc., or TriZetto, a leading provider of healthcare IT software and solutions, broadens our solutions offerings and creates an opportunity for us to cross-sell our business process, infrastructure management and consulting services to the TriZetto clients where we currently do not have relationships. More importantly, we believe a greater longer term opportunity exists for us to combine TriZetto s platforms with our services and program management capabilities to create end-to-end integrated platform-based solutions that bring together infrastructure, applications, the cloud and business process services. During 2014, we completed three other acquisitions to strengthen our digital delivery capabilities across several industry groups. Industry Background In today s complex business environment, many companies face intense competitive pressure and rapidly changing market dynamics, driven by such factors as changes in the economy, government regulations, globalization, virtualization and other technology innovations. At the same time, companies must evaluate the effect of emerging digital technologies, including social networks, mobile devices, advanced analytics and cloud computing, or SMAC, on their business operations. These technologies represent a new IT infrastructure that will transform the way companies relate to their customers, engage with employees, and bring innovative products and services to market. In response to these challenges, many companies are focused on improving efficiencies and enhancing effectiveness while also driving innovation through technology to favorably impact both the bottom-line and the top-line. Companies need to build agility into both the cost and revenue sides of their models. In this context, they increasingly view a global sourcing model as a key to their efforts to operate more cost-effectively and productively. At the same time, companies are confronting secular industry shifts, changing customer requirements and new technologies that require them to innovate by building new and different capabilities with emerging technologies to ensure their businesses stay competitive. Companies increasingly seek to meet a dual mandate of achieving more efficient and effective operations, including cost reductions, while developing technology-based innovation and business transformation in a comprehensive, integrated manner. Achieving these objectives presents major challenges and requires companies to have highly skilled professionals trained in many diverse and new technologies combined with industryspecific expertise. Increasingly, companies are relying on service providers operating with global delivery models, like Cognizant, to help them meet these ever-changing objectives. Global demand for high quality, cost-effective technology services from outside providers has created a significant opportunity for IT service providers that can successfully leverage the benefits of and address the challenges in using a global talent pool. The effective use of personnel from across the globe can offer a variety 1

28 of benefits, including deep industry expertise, lower costs, faster delivery of new IT solutions and innovations in industry-specific solutions, processes and technologies. Certain countries, particularly India, the Philippines, Singapore and China, have large talent pools of highly qualified technical professionals who can provide high quality IT and business process services at a lower cost. India is a leader in IT services and is regarded as having one of the largest and highest quality pools of talent in the world. Historically, IT service providers have used offshore labor pools primarily to supplement the internal staffing needs of customers. However, evolving customer demands have led to the increasing acceptance and use of offshore resources for higher value-added services. These services include application design, development, testing and systems integration, technology and industry-specific consulting and infrastructure management. The Cognizant Approach Our approach is built on a global network of delivery centers, deep domain expertise and a robust portfolio of industry-specific services. Global Delivery Model. Our geographic reach extends across the globe, with more than 75 delivery centers worldwide. We have a four-tiered global architecture for service delivery and operations, consisting of employees co-located at clients sites, at local or in-country delivery centers, at regional delivery centers and at global delivery centers. We are continuously expanding global delivery capacity at our centers in the United States, India, Europe and other regions throughout the world. We use our proprietary Cognizant 2.0 knowledge-sharing and projectmanagement platform to unite all of our operations around the globe, access capabilities across the Company and streamline workflow. Our extensive facilities, technology and communications infrastructure facilitates the seamless integration of our global workforces. Domain Expertise. Our business is organized and managed primarily around our four industry-oriented business segments: Financial Services; Healthcare; Manufacturing, Retail and Logistics; and Other, which includes Communications, Information, Media and Entertainment, and High Technology. This industry focus has been central to our revenue growth and high client satisfaction. As the IT services industry continues to mature, clients are looking for service providers with a deep understanding of their businesses, industry initiatives, customers, markets and cultures, and that can create solutions tailored to meet their individual business needs. To strengthen our industry practices, we hire professionals who are deeply experienced in the industries we serve, thus establishing a broad base of business analysts and consultants. We continually invest in industry training for our staff and build out industry-specific services and solutions. This approach is central to our high levels of on-time delivery and client satisfaction, as we understand the full context of our clients challenges and have deep experience in addressing them. Portfolio of Services. We offer a broad range of services designed to help clients address business challenges and enhance their ability to pursue growth opportunities. Our key service areas, Consulting and Technology Services and Outsourcing Services, are delivered to our clients across our four business segments in a standardized, high-quality manner through our global delivery model. We continually invest in the expansion of our service portfolio to anticipate and meet clients evolving needs. In recent years, in addition to our traditional offerings, we have begun to provide services that enable clients to harness emerging digital technologies. Our current service areas include: Consulting and Technology Services Business, Process, Operations and IT Consulting Application Development and Systems Integration 2

29 Enterprise Information Management Application Testing Digital Technologies Services, including Social, Mobile, Analytics and Cloud-based Technologies Software Solutions and Related Services Outsourcing Services Application Maintenance IT Infrastructure Services Business Process Services Business Segments We are organized around and report the operations of our business according to our four industry-oriented business segments: Financial Services Healthcare Manufacturing/Retail/Logistics Other Banking Insurance Healthcare Life Sciences Manufacturing and Logistics Retail, Travel and Hospitality Consumer Goods Communications Information, Media and Entertainment High Technology Financial Services Our Financial Services business segment serves leading financial institutions throughout the world. Our clients include banks, investment firms and insurance companies. In 2014, this segment represented approximately 41.8% of our total revenues. Revenues from our Financial Services business segment were $4,285.6 million, $3,717.6 million, and $3,035.4 million for the years ended December 31, 2014, 2013, and 2012, respectively. This business segment provides services to our customers operating in the following industries: Banking. We serve traditional retail and commercial banks, diversified financial enterprises, brokerdealers, asset management firms, depositories, clearing organizations and exchanges. Our clients engage us to help make their operations as effective, productive and cost-efficient as possible, and to support new digital capabilities. We assist these clients in such areas as: Retail Banking, Wholesale Banking, Consumer Lending, Cards and Payments, Risk Management, Investment Banking and Brokerage, Asset and Wealth Management, and Securities Services. The demand for our services in the banking sector is being driven by several significant changes in the industry. In response to the recent global economic crisis, central banks and government bodies have adopted policies designed to maintain low interest rates, raise capital requirements, impose new regulations, and institute risk-mitigation measures, such as restricting proprietary trading. Such actions have the effect of curtailing some revenue sources and increasing compliance costs for most financial institutions. In addition, financial institutions must consider adopting new digital technologies to change the way they interface with customers and employees and manage their operations. We help our customers adapt to these changes by providing technology-based, industry-specific solutions. In addition to Application Development and Maintenance, the services increasingly in demand in this sector include EIM, Testing, Customer Relationship Management, or CRM, Enterprise Resource Planning, or ERP, BPS, IT IS, and Business and Technology Consulting. Insurance. We serve global property and casualty insurers, life insurers, reinsurance firms and insurance brokers by improving the efficiency and effectiveness of their operations and helping them with business transformation. We focus on such aspects of our clients operations as: Business 3

30 Acquisition, Policy Administration, Claims Processing, Management Reporting, Regulatory Compliance and Reinsurance. Among the factors driving the need for our services in the insurance industry is a desire to improve the sales and marketing process, both by deepening direct retail customer relationships and strengthening interactions with networks of independent and captive insurance agents, often through the use of social and mobile technologies. Insurers also seek to enhance their profitability by differentiating their products and services, resulting in a need for specialized underwriting models and systems. Additionally, many insurers seek to improve business effectiveness by reducing expense ratios and exiting non-core lines of business and operations. Our services which are most in demand in this sector include: Application Development and Integration, Consulting, BPS, IT IS, EIM, and digital services. Healthcare Our Healthcare business segment serves many leading healthcare and life sciences companies, and includes the post-acquisition operating results of TriZetto. In 2014, our Healthcare business segment represented approximately 26.2% of our total revenues. Revenues from our Healthcare business segment were $2,689.4 million, $2,264.8 million, and $1,934.9 million for the years ended December 31, 2014, 2013, and 2012, respectively. This business segment provides services to our clients operating in the following industries: Healthcare. We work with many leading global healthcare organizations, including healthcare payers, providers and pharmacy benefit managers. The healthcare industry today faces the dual challenge of improving the quality of care while lowering the cost of care and making healthcare affordable to a larger population. A key factor driving this transformation has been the Affordable Care Act. In 2014, we acquired TriZetto to enhance our competitive position in the healthcare sector. TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively. Our Healthcare business focuses on providing a broad range of services and solutions that address regulatory requirements and emerging industry trends such as: Regulatory Compliance (including compliance with the Affordable Care Act and work related to state health insurance exchanges), Integrated Health Management (including establishing health information exchanges), EIM, Claims Investigative Services (aimed at preventing fraud and abuse and strengthening administrative processes), and Operational Improvement (in areas such as claims processing, enrollment, membership and billing). We also help our clients to enable their systems and processes to deal with the retail orientation of health care, such as the support of individual mandates and the adoption of mobile and analytics solutions to improve access to health information and decision making by end consumers. Through our acquisition of TriZetto, we now develop, license, implement and support proprietary and third-party software products for the healthcare industry. Life Sciences. We partner with leading pharmaceutical, biotech, and medical device companies, as well as providers of generic, animal health and consumer health products, to assist them in transforming their business by becoming more efficient and effective from an IT and business operations perspective, while driving innovation and transformation to grow their business. Among the industry forces generating demand for our services are: financial pressures caused by payer and government pricing pressures, patent expiry and competition from generics; the drive to expand into new geographic markets; the need for more targeted or personalized therapies leading to R&D innovation; continued diversification of product portfolios and the related high cost of product development; and a dynamic regulatory environment with greater emphasis on product safety, ethics and compliance, transparency of pricing and promotional activity. Our Life Sciences solutions help transform many of the business processes in the life sciences value chain (Research, Clinical Development, Manufacturing and Supply Chain, Sales and Marketing) as well as regulatory and administrative functions and general IT. Among our services most often in demand are Consulting, 4