The evolution. of the IT manager
|
|
- Corey Wood
- 8 years ago
- Views:
Transcription
1 The evolution of the IT manager
2 The move to service management Executives are turning more and more to IT to help their business swiftly adapt its processes to accommodate changing market conditions. Within the last few years, the pressure for an organization to deliver more for less has become increasingly intense. With the business environment changing at a dizzying pace, driven by globalization, business virtualization, outsourcing and other factors, organizations must become extremely agile to compete and survive. As demands proliferate for increased productivity and efficiency to drive ever higher profit margins, executives are turning more and more to information technology to help their business swiftly adapt its processes to accommodate changing market conditions taking place each day. In response, IT managers have continued to push down the cost of IT services while increasing the efficiency of companies for the last decade. As a result, these managers need to add yet more skills to their already overflowing portfolio of knowledge. In many ways, these times signify a turning point in the role that IT professionals are playing in modern enterprises. IT managers are now assuming a larger, more strategic role as their function becomes increasingly recognized as a vital prong in an organization s strategic success. The good news is that this pressure on efficiency has yielded innovative new capabilities over the years: Just-in-time inventory management and streamlined supply chains Decision-support systems allowing for faster strategic decisions based on real-time information around business performance Virtual IT organization The arrival of many of these IT services and capabilities has been another catalyst for change in the IT managers role with service management being one of the primary elements leading in the shift. Take outsourcing, for example. As large-scale business processes are disassembled into smaller components, many of these process components are distributed outside the enterprise. An example of this is automobile manufacturers who are disassembling their manufacturing processes and parceling out component manufacturing to offshore vendors that have lower wage rates. Enabled primarily by advances in technology such as the Internet, the low cost of communication, the move into more standardized applications, open IT platforms, and more integrated systems this evolution allows organizations to focus on the areas in which they can add the most value while relying on suppliers and partners to deliver the other components. Virtualizing is becoming a reality. Additionally, IT systems are transforming into virtualized environments, enabled by the convergence of the Internet, wireless networking, on-demand computing and service-oriented software architectures. Virtualization offers a far more efficient use of IT resources for lower cost, higher resource utilization and a greater ability to adapt to changing conditions. The distribution of business processes combined with the virtualization of IT architectures holds the promise of significantly increasing business agility, but at the same time complicates the management of IT resources. New business process-oriented solutions are required to empower IT organizations to ensure that IT dependent mission-critical practices stay up and running. The cloud is on the rise. In addition, the increasing use of cloud computing in the delivery of business applications alleviates hardware management but poses additional challenges for IT managers. This has been yet another catalyst for change in their role. With the advancement of this on-demand computing accelerating the virtualization of IT resources, the environment for IT managers is changing even more dramatically yet again. This evolving service-oriented software architecture is expanding the distribution of IT services both inside and outside the organization, making it ever more difficult to manage business processes and the IT resources that drive them. As more services are moved to the cloud, IT managers are becoming less in charge of managing onsite systems and increasingly more responsible for making sure services are delivered appropriately in terms of contracts or needs. In the last decade, management has increasingly turned towards using business intelligence, social networking, and non-relational databases to answer organizational questions. Furthermore, as the volume of unstructured data increases, it will become necessary to make this data part of the decision-making process which adds additional service challenges to an IT manager s responsibilities. Yet, if cloud technologies, virtualization and outsourcing are viewed as more efficient service delivery models that offer flexibility and a reduced expense cost model, the savvy IT manager can embrace the possibilities without sacrificing his or her growing leadership role in the organization. The IT manager is now poised to deliver quality IT services at a lower cost, putting him or her in a position to become the economic enabler of the competitive advantage many organizations seek. Global right sourcing A wide range of other online business models and IT services Therefore, the IT manager, as the manager of a portfolio of services, will need to evolve into a product developer one who can quickly create and deliver cost-effective IT services to the business. More importantly, the role of the IT manager must become less technical and more business-oriented as the use of services becomes the rule rather than the exception. 3
3 The evolution of the IT manager Changing as IT changes How can an IT manager stay current in technology while building the necessary business skills to deliver better IT services to his or her organization? The answer lies in finding a new understanding of the role of IT within the organization. For the IT manager who wants to achieve a top-notch level of service sophistication, it is no longer enough to be broadly literal in the many technologies that comprise a modern IT infrastructure. Today s IT managers must gain a deep understanding of their company s industry and organizational objectives, combined with an ability to understand IT portfolio management, project management, contract management, office politics and leadership. With such a formidable combination of skills, managers can align a strategic understanding of their company s business with the right IT service choices. Meeting the challenge means a change in perspective IT professionals need to understand the organization s business processes and how the components of the IT infrastructure support these processes. Since IT is a requirement for any successful business, it is vital that managers gain understanding and skills in the fundamental business processes of their market segment or industry, which ironically, must take precedence over technical skills. In many ways, the function is moving away from the IT specialist roles of the past 20 years and back towards industry subject matter experts who have enough IT knowledge to apply it in creative and innovative ways throughout the business. Today, the combination of expertise in a specific vertical industry and a general technical understanding is far more desirable to industry hiring managers than a deep proficiency in IT skills. Why does this work? Because in a market where general IT technical skills are easily obtained for relatively little money from a worldwide labor market perspective and the majority of IT systems and services are commodities in the cloud, real value comes from a deep understanding of how to apply IT to business problems which lead to solutions. By leaving the deep technical projects to IT specialists and outsourcers and using business skills to advance organizational objectives, an IT manager can help advance the transformation of business. Today s IT managers must gain a deep understanding of their company s industry and organizational objectives. 4 5
4 The evolution of the IT manager Tougher compliance requirements continue to intensify As regulations multiply and compliance pressures build, the IT manager s role also is morphing into one of a regulatory compliance agent. IT managers are not shielded from business demands because they are responsible for running mission-critical applications that cannot suffer downtime. Stricter regulations and compliance policies bring added pressures because downtime can cause operational glitches or even potentially lead to lawsuits and regulatory issues. There are numerous examples where IT managers are now being tasked with keeping up with changes related to privacy, compliance and support for litigation. Additionally, companies need to ensure that recordkeeping proves tasks are getting done. Lastly, forging strong partnerships with an organization s legal team is another relationship pathway that needs to be created. This surging importance of compliance tasks that now face busy IT managers cannot be emphasized enough. IT departments are on the front lines in the battle to ensure compliance with new and potentially crippling data security laws. This means IT managers are now participating in meetings with legal teams and CFOs. If broken, these new laws easily could bankrupt companies of all sizes in any industry. Thus, the pressure by CEOs on IT to ensure compliance and flawless security is intense. Business and IT synergy is essential The arrival of many of these IT services and capabilities has been another catalyst for change in the IT managers role with service management being one of the primary elements leading in the shift. As IT managers roles evolve, they are becoming more entrenched with their organizations and are being asked to help the business with tasks that are strategically important. Managers are now expected to be responsive in providing the business with reliable computing infrastructure while also providing the required support for new business initiatives. Business and IT success must be synergistic in today s tough business environment. Business units in organizations are under pressure to do more with less and they are turning to IT leaders to leverage new technologies that provide agility, automation and process improvement. Now, more than ever, IT and business functions need to partner to deliver solutions, not just technology. Because critical applications are hosted in today s data centers, IT managers are not only a service provider, but also a business enabler and must be an integral part of making the vision of an organization a reality. 6 7
5 Tips for hiring strategic IT professionals Good communication skills Flexibility Education The need for more strategic thinkers and leaders in the IT industry continues to rise. This helps to remind ourselves of what strategic actually means. Strategic refers to the what and why and tactical refers to the how. While the ideal candidate must have strong IT job skills, it s just as important, if not more so, that a potential employee will also save your organization money by spotting inefficiencies and using technology to not only streamline and eliminate problems, but also to challenge the status quo and suggest innovative new ways of conducting business. So what should you look for, in addition to technical skills, for when hiring for an IT position? Here are some tips that can serve as a guide: While it used to be typical for most IT professionals to work alone, today they need to collaborate more with teams from other departments. The candidate should be able to speak knowledgeably with technology experts while also being able to explain computer issues to non-technical employees who may not understand the technology at hand, but need to use the system. Problem-solving ability Computer systems are becoming more complex every day, and IT professionals need to be able to expand a system and make adjustments as needed or even anticipated by an organization. Additionally, IT professionals must be capable of quickly identifying a problem and fixing it a company s productivity and profits often depend on this. Finally, professionals must be logic-oriented and able to zero in on solutions and system improvements. Ask candidates how they have handled difficult problems in previous jobs and listen carefully to hear how methodical the candidate is when explaining how he or she solved the issue. From an IT perspective, managers often are on call and need to be ready to help reboot or troubleshoot an organization s computer system at night or on weekends. In fact, some companies require that IT job candidates live within an hour of the home office. If they work virtually, they must be just as available if an issue arises. From a strategic perspective, corporate strategy can shift rapidly according to market demands. IT direction needs to be able to quickly shift with it. With those two viewpoints in mind, ask your candidate how flexible he or she is and gain a sense of their true willingness to both be available whenever needed, no matter the day or time, and to be open to new and different approaches as strategy dictates. Look for a candidate with a bachelor s degree, work experience and professional certifications. However, a master s degree really will help separate a candidate from the pack. Your organization may prefer applicants who have an MBA with a concentration in information systems. IT job candidates with courses in finance, marketing, accounting, and management, as well as database management, electronic business, and systems management and design will sit higher on the strategic ability scale. Personality You want a person whose personality and nature fits in with your company culture with a history of stability and strong work relationships. A candidate who leaves his or her job every year is a no-no. While you need a good range of experience, you want to see stability in the candidate s job history. Another important personality feature is the willingness to learn. You might consider a candidate with less experience if he or she demonstrates a strong openness to learn on the job and an eagerness to learn more about the company, its business, and its competitive standing in the market. 8 9
6 The evolution of the IT manager Rapid changes in both the business and IT environments are creating enormous and exciting opportunities for businesses to build strong competitive differentiation. To seize these opportunities, IT professionals need to transform their role from that of technologists in a reactive mode to strategic value contributors who drive organizational responsiveness. Or, to put it another way, IT must transform its image from that of a service center functioning only to fix problems to a true business partner offering solutions. The emergence of new IT management solutions that truly collaborate with business processes are key to this transformation. In today s reality, IT managers must create an IT environment based on business-critical processes and ensure these processes remain up and running. The result is increased business agility, which translates into increased revenue and profit. With this combination, an IT manager will be able to stay competitive in the new business world order. To learn more about the evolving IT manager, or for more tips on hiring strategic IT thinkers and leaders, please contact your local Adecco Information Technology representative today
7 Adecco Staffing U.S. Adecco Staffing U.S. is the nation s leading provider of recruitment and workforce solutions. We are the preeminent workforce management partner for Fortune 500 companies and career advisement expert for American workers, serving all of the key industries and professions that drive our economy forward. Adecco has hundreds of career centers throughout the United States and, on any given day, connects 70,000 talented workers to the best job opportunities across the country, making us one of America s largest employers adecco adeccoitjobs.com 2012 Adecco. AMK2012IT
From Managing Boxes to Managing Business Processes
From Managing Boxes to Managing Business Processes The evolving role of IT Service Management BEST PRACTICES WHITE PAPER Table of Contents ABSTRACT... 1 INTRODUCTION THE EVOLUTION OF IT SYSTEMS MANAGEMENT...
More informationOperations Excellence in Professional Services Firms
Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges
More informationI D C T E C H N O L O G Y S P O T L I G H T. L e ve r a g i n g N e tw o r k Virtualization for B u s i n e s s D i fferentiation
I D C T E C H N O L O G Y S P O T L I G H T L e ve r a g i n g N e tw o r k Virtualization for B u s i n e s s D i fferentiation July 2014 Adapted from The Network Virtualization Evolution in Telecom by
More informationAt the Heart of Digital-Ready Business
At the Heart of Digital-Ready Business Leading the Digital Change: A CIO Perspective A Mega Trend at the Helm of Innovation and Superior Customer Experience Abstract As growing digitization and evolving
More informationUS ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS
US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution
More informationDell Connected Learning for Schools. Transforming Education for the Digital Age
Dell Connected Learning for Schools Transforming Education for the Digital Age This document was created to provide Dell s point of view for primary and secondary schools and contains the following sections:
More informationAgile enterprise content management and the IBM Information Agenda.
Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More informationDriving Business Value. A closer look at ERP consolidations and upgrades
IT advisory SERVICES Driving Business Value A closer look at ERP consolidations and upgrades KPMG LLP Meaningful business decisions that help accomplish business goals and growth objectives may call for
More informationWHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective
WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section
More information12090c 12090c. Is Cloud the way forward for Manufacturing Industries?
12090c 12090c Is Cloud the way forward for Manufacturing Industries? Table of Contents Introduction Challenges in the Manufacturing Industry So how can these Critical Business Imperatives be addressed
More informationW H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a
More informationEnabling HR service delivery
Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 10 HR Shared Services and Outsourcing Has your organization implemented service
More informationSAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW
SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW HUMAN CAPITAL ASSETS ARE VITAL With SAP E-Recruiting, we can improve personnel selection while maintaining a high level of efficiency in our back-office
More informationBetter Onboarding to Enable Organizational Agility
RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding
More informationG&A Onboarding. G&A Partners Human Capital Solutions
G&A Onboarding G&A Onboarding streamlines new hire procedures and alleviates the administrative paper chase by providing new workers and their managers online access to all necessary employment forms,
More informationThe Cisco Mobility Express Solution
The Cisco Mobility Express Solution A business-grade, affordable mobility solution for small and medium-sized businesses with up to 250 employees. Executive Summary This document presents the Cisco Mobility
More informationHR Outsourcing How to do it Right
HR Outsourcing How to do it Right IDC Human Resources Forum Midwest March 27, 2007 Atul Vashistha CEO, neoit www. neoit.com Agenda About neoit Background on HRO HRO Market & Market Trends Potential Benefits
More informationIT Transformation: A Mixed Strategy Supporting IT-as-a-Service
IT Transformation: A Mixed Strategy Supporting IT-as-a-Service IT Evolution to Strategic Operational Models IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental
More informationThe Case for Business Process Management
The Case for Business Process Management Executive Summary Each company s unique way of doing business is captured in its business processes. For this reason, business processes are rapidly becoming the
More informationLife insurance policy administration: Operate efficiently and capitalize on emerging opportunities.
Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION
More informationTalent Management Leadership in Professional Services Firms
Talent Management Leadership in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction.... 3
More informationFour distribution strategies for extending ERP to boost business performance
Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution
More informationIBM Enterprise Content Management Product Strategy
White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationStrategic Employee Onboarding: First Impressions Are Everything
ONBOARDING Strategic Employee Onboarding: First Impressions Are Everything Cornerstone OnDemand Whitepaper Series 2007 Cornerstone OnDemand, Inc. All Rights Reserved. Table of Contents Onboarding: More
More informationHow To Get A Good Deal On An Application Outsourcing Contract At Anconda.Com
Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can
More informationTransformational Outsourcing: Responding to change in the e-business marketplace
May 2001 Transformational Outsourcing: Responding to change in the e-business marketplace Prepared for IBM Global Services Page 2 Contents 2 Trends and directions 4 Outsourcing: The new wish list 5 What
More informationDigital Customer Experience
Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are
More informationCGI Payments360. Moving money with greater agility and confidence. Experience the commitment
CGI Payments360 Moving money with greater agility and confidence Experience the commitment Addressing today s payments realities Customers want the ability to buy anything, pay anyone and bank anywhere
More informationWHITE PAPER. www.fusionstorm.com. Easing the Way to the Cloud:
WHITE PAPER: Easing the Way to the Cloud: 1 WHITE PAPER Easing the Way to the Cloud: The Value of Using a Reference Architecture in Private Cloud Deployments for Microsoft Applications and Server Platforms
More informationTalent Management: Why It s Critical for Business Success
Talent Management: Why It s Critical for Business Success Integrated talent management drives measurable results by aligning employee development to your business goals. Learn how. Contents Aligning Individual
More informationInnovations in Pharma Sales Operations
Innovations in Pharma Sales Operations Sales Ops Importance in Pharma Pharmaceutical organizations are going through fundamental restructuring. They are facing changing regulations, intense cost pressure,
More informationPOINT OF VIEW. The Critical Role of Networking in Enterprise Resource Planning. Introduction
The Critical Role of Networking in Enterprise Resource Planning Introduction Achieving and maintaining competitive advantage is the raison d etre for every business around the world. Doing so requires
More informationRecruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy
Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Process Outsourcing (RPO) has undergone a seismic shift over the past few years. Long viewed as
More informationTapping the benefits of business analytics and optimization
IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping
More informationThe Contact Center: Low-Cost Driver or Strategic Differentiator?
The Contact Center: Low-Cost Driver or Strategic Differentiator? Prepared by: Telerx 723 Dresher Road Horsham, PA 19044 1.800.2TELERX www.telerx.com Contact center work has historically been viewed as
More informationSUPPLY CHAIN FINANCE : A new way for trade banks to strengthen customer relationships
White Paper SUPPLY CHAIN FINANCE : A new way for trade banks to strengthen customer relationships Business solutions through information technology TM Entire contents 2007 by CGI Group Inc. All rights
More information5 key trends in the evolution of BI tools and their implementation
www.hcltech.com 5 key trends in the evolution of BI tools and their implementation big data & business analytics AuthOr: john wills global director, center of excellence hcl business analytics services
More informationMake your workplace really work
Make your workplace really work Avanade Communications and Collaboration Solutions A study by Forrester* notes that 59% of workers said they would save more than 15 minutes per day using technologies that
More informationMind the Gap Crafting a Business-Centric IT Skills Strategy
Mind the Gap Crafting a Business-Centric IT Skills Strategy INTRODUCTION Business leaders routinely invest significant resources to develop and deliver ambitious business plans, taking time and great
More informationHow can CFOs lead and change through these challenging times?
whatwouldyouliketogrow.com.au At a glance In today s economy, strong financial leadership is more important than ever. Finance functions will need to work hard to help businesses remain competitive and
More informationA Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS
A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed
More informationTransform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group
SAP Services Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group A Journey Toward Optimum Results The Three Layers of HR Transformation
More informationTransforming Healthcare Delivery
Ibn Sina (Bldg 27), #301, Dubai Healthcare City, P.O.Box 8703, Dubai, UAE. Ph + 971 4 454 4631, Fax + 971 4 4546003. E-mail info@eurohealthsystems.com Web www.eurohealth.ae Transforming Healthcare Delivery
More informationThree things managers must do to make the most of cognitive computing by Ryan Shanks, Sunit Sinha and Robert J. Thomas
Managers and machines, unite! Three things managers must do to make the most of cognitive computing by Ryan Shanks, Sunit Sinha and Robert J. Thomas Intelligent machines are poised to dramatically shift
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015
More informationBusiness Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options
Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Marnix Gillis IBM Distinguished Engineer 32 nd Regional Conference 2013 International Business
More informationORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL
ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises
More informationOracle Cloud for Midsize Service Companies. An Oracle Industry Brief
Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these
More informationEFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS
EFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS TERRA FIRMA, AUGUST 2013 Leading organisations have understood for some time that active vendor management, as opposed
More informationHow do you give cybersecurity the highest priority in your organization? Cyber Protection & Resilience Solutions from CGI
How do you give cybersecurity the highest priority in your organization? Cyber Protection & Resilience Solutions from CGI CGI Cyber Protection & Resilience Solutions Optimized risk management and protection
More informationCo-employment and Managed Service Providers. A new way to think about navigating co-employment
Co-employment and Managed Service Providers A new way to think about navigating co-employment The U.S. job market consists of 939,000 accounting professionals; 812,000 people are employed by the publishing
More informationManaged Service Providers for Mid-Sized Companies:
Managed Service Providers for Mid-Sized Companies: How companies spending less than $100 million a year on contingent labor can achieve greater efficiency, compliance and cost savings. 2013 Monument Consulting.
More informationTHE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE
THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant
More informationHR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems
www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table
More informationHosting and cloud services both provide incremental and complementary benefits to the organization
33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With Microsoft Dynamics GP, you can turn that vision into reality with a solution
More informationThe Why & How of Managed Services
SOLUTIONS Cut Costs While Improving Productivity The Why & How of Managed Services What are Managed Services? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace
More informationLawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care
Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Healthcare organizations continue to experience an alarming erosion of their operational foundation,
More informationMobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential.
Mobility arrow.com Mobility This year, the number of mobile devices is expected to exceed the world s population. Soon, smartphones will surpass PCs as the device of choice for Internet access. A startling
More informationTALENT OPTIMIZATION. Transforming HR and Human Capital Management for Business Growth
TALENT OPTIMIZATION Transforming HR and Human Capital Management for Business Growth TALENT OPTIMIZATION Transforming HR and Human Capital Management for Business Growth THE TALENT OPTIMIZATION OBJECTIVE
More informationHRG. HRG Insight: Making Successful Sourcing Decisions. Harvard Research Group Experience - Expertise - Insight - Results
HRG Harvard Research Group HRG Insight: Making Successful Sourcing Decisions Harvard Research Group recommends that organizations include sourcing decision-making as part of their ongoing strategic planning.
More informationMarket Maturity. Cloud Definitions
HRG Assessment: Cloud Computing Provider Perspective In the fall of 2009 Harvard Research Group (HRG) interviewed selected Cloud Computing companies including SaaS (software as a service), PaaS (platform
More informationAchieve your career potential. Discover the Acorn Emerging Leaders Programme at Schneider Electric
Achieve your career potential Discover the Acorn Emerging Leaders Programme at Schneider Electric How can you boost your career and become a global business leader? At Schneider Electric, we know the answer
More informationWhy Network Engineering Needs to Change
Why Network Engineering Needs to Change Introduction For the longest while, the mantra that business leaders and IT executives used to describe how well-run IT functions should perform was that they should
More informationMOVING BEYOND BIG BUSINESS:
MOVING BEYOND BIG BUSINESS: Changing Market Dynamics Drive Emergence of MSP Solutions for Lower-Volume Programmes Sean Garbett General Manager, Europe TAPFIN Introduction Managed Service Provider (MSP)
More informationI D C V E N D O R S P O T L I G H T. S t o r a g e Ar c h i t e c t u r e t o Better Manage B i g D a t a C hallenges
I D C V E N D O R S P O T L I G H T S t o r a g e Ar c h i t e c t u r e t o Better Manage B i g D a t a C hallenges September 2012 Adapted from Worldwide File-Based Storage 2011 2015 Forecast: Foundation
More informationTURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business
TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis
More informationA New Acid Test for Supply
A New Acid Test for Supply Chain Talent Management Key Takeaways n The complexity surrounding the supply chain s evolution has heightened the difficulty of finding and attracting the best available supply
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationCareer Management. Making It Work for Employees and Employers
Career Management Making It Work for Employees and Employers Stuck in neutral. That s how many employees around the world would describe their career. In fact, according to the 2014 Global Workforce Study,
More informationCase Study. Application Development & Modernization ERP System. Case Study. Nations Photo Lab (Photo finishing Industry)
Application Development & Modernization ERP System Nations Photo Lab (Photo finishing Industry) 1 2013 Compunnel Software Group Application Modernization & Development ERP System Intensifying Readiness
More informationA Corporate Profile. www.thakralone.com
A Corporate Profile www.thakralone.com WHO WE ARE Incorporated in 1997, Thakral One (formerly known as Raffles Solutions) aims to bridge the gap between business and information technology in emerging
More informationNext Generation Wealth Management solutions for Insurance and Financial Professionals
Next Generation Wealth Management solutions for Insurance and Financial Professionals We can change the way we manage our client s wealth by providing them with powerful information about their portfolios
More informationCisco Enterprise Services. Expertise, Innovation, and Strategies to Accelerate Your Business Success
Cisco Enterprise Services Expertise, Innovation, and Strategies to Accelerate Your Business Success Maximizing technology and business ROI Advanced technologies have the ability to transform the way businesses
More informationTHE WHY & HOW OF MANAGED SERVICES
SOLUTIONS CUT COSTS WHILE IMPROVING PRODUCTIVITY THE WHY & HOW OF MANAGED SERVICES WHAT ARE MANAGED SERVICES? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace
More informationInnovative & agile business solution for integrated utilities
Innovative & agile business solution for integrated utilities Smart flexibility. Delivered. 1 UMAX - The utility solution Certified by Microsoft, delivering smart flexibility UMAX is the answer for utilities
More informationDepartment of Human Resources
Workforce Services Workforce Policy and Planning Department Management/ Human Resource Information Systems Employee Relations Employment Compensation and Workforce Analysis Employee Benefits Organizational
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationOutsourced Infrastructure Management
MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly
More informationTechnology Services Strategic Plan
Technology Services Strategic Plan 2014 Table of Contents A Changing Landscape... 3 Values... 4 Technology Services Goals... 5 Employee Engagement... 6 Operational Efficiency... 7 Agency Satisfaction...
More informationNext-Generation Supply Management
Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. Next-Generation Supply Management Authors Ram Muthukrishnan Kevin Sullivan May 2012 Cisco
More informationCA Technologies Channel Index 2013
WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the
More informationUBISTOR WHITEPAPER: MANAGED SERVICES HELP BUSINESSES DEAL WITH DATA GROWTH, IT PERSONNEL SHORTAGES
UBISTOR WHITEPAPER: MANAGED SERVICES HELP BUSINESSES DEAL WITH DATA GROWTH, IT PERSONNEL SHORTAGES MANAGED SERVICES HELP BUSINESSES DEAL WITH DATA GROWTH, IT PERSONNEL SHORTAGES CONTENTS 03 Introduction
More informationHubspan White Paper: Beyond Traditional EDI
March 2010 Hubspan White Paper: Why Traditional EDI no longer meets today s business or IT needs, and why companies need to look at broader business integration Table of Contents Page 2 Page 2 Page 3 Page
More informationUsing Predictive Analytics To Drive Workforce Optimization. New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability
Using Predictive Analytics To Drive Workforce Optimization New Insights From Big Data Analysis Uncover Key Drivers of Workforce Profitability Using Predictive Analytics To Drive Workforce Optimization
More informationEllipse The Enterprise Asset Management (EAM) solution for asset intensive industries
Ellipse The Enterprise Asset Management (EAM) solution for asset intensive industries Ellipse is a fully-integrated Enterprise Asset Management (EAM) application suite providing complete visibility and
More informationDisciplined Due Diligence
Special Report Managed Services Disciplined Due Diligence Outsourcing and managed-service relationships have been a feature of the capital markets landscape for decades. And yet buy-side and sell-side
More informationTechnology Consulting. Infrastructure Consulting: Network Technology
Technology Consulting Infrastructure Consulting: Network Technology Page Heading Network Technology: Enabling high performance Page Sub Title through greater efficiency and agility Today s market can be
More informationSuccessful Outsourcing of Data Warehouse Support
Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help
More informationMoving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them
Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based
More informationApplying the principles of customer relationship management to the world of adult social care
Applying the principles of customer relationship management to the world of adult social care CareWorks vision for supporting the personalization of adult social care Foreword 2 Introduction 3 Giving care
More informationTHE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS
THE CXO S GUIDE TO MANAGING EXPANSION... WHILE CONTROLLING COSTS & COMPLIANCE CONSIDERATIONS The CXO s Guide to Managing Expansion While Controlling Costs & Compliance Considerations 2 45% OF IT PROFESSIONALS
More informationUnlock the Promise of Cloud: A Strategic Perspective
White Paper Unlock the Promise of Cloud: A Strategic Perspective Introduction: Keeping Pace in a Changing World In today s fast-moving environment, change is the only constant. To stay ahead of your competition,
More informationWWW.WIPRO.COM. GET RESPONSIVE WITH REAL-TIME VISIBILITY Value Chain Optimization
WWW.WIPRO.COM GET RESPONSIVE WITH REAL-TIME VISIBILITY Value Chain Optimization WIPRO CONSUMER GOODS DO BUSINESS BETTER PARTNERSHIP TO UNLOCK THE POTENTIAL IN YOUR VALUE CHAIN The success of Consumer Goods
More informationPartnering with a Total Rewards Provider
CHAPTER 8 Partnering with a Total Rewards Provider changing market expectations place businesses under constant pressure to raise performance. So all eyes often turn to human resources (HR) to increase
More informationBuilding a Roadmap to Robust Identity and Access Management
Building a Roadmap to Robust Identity and Access Management Elevating IAM from Responsive to Proactive From cases involving private retailers to government agencies, instances of organizations failing
More information