INSURANCE. Adding lasting to success. That s the intelligent enterprise

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1 INSURANCE Adding lasting to success. That s the intelligent enterprise

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3 Economic turmoil doesn t have to mean financial setback. Forward-looking insurance companies continue to grow, despite the current global uncertainty, by seizing opportunities to become more adaptive to change and more innovative in approach. They incorporate smarter processes into their day-to-day operations to draw new customers, efficiently create new products, and move confidently into new markets. We call such organizations intelligent enterprises. Genpact powers the intelligent enterprise through process. Our deep, industry-specific offerings, built on years of experience and a proven mix of process expertise, detailed analytics, and adaptive technology, help you make smarter decisions and improve operational performance. Together, we can transform the insurance lifecycle into a process that is efficient and effective at reducing costs, building customer loyalty, and driving higher agent satisfaction and revenue.

4 The Three Pillars of the Intelligent Enterprise Genpact is a market leader in business process optimization. But we don t just devise solutions for today; we put you on a course toward improved efficiency, greater productivity and enhanced performance by providing the right mix of process, analytics and technology. Process At Genpact, we don t just handle your processes; we improve them. Building on our extensive Lean Six Sigma heritage, we have developed the science behind better operational performance with Smart Enterprise Processes (SEP SM ). This proven, proprietary approach combines deep process insights gained from over 4,000 successful migrations to maximize efficiency and effectiveness. By comparing benchmarks from across the insurance industry, we identify the key drivers of optimized process performance that will put your operations on a course toward increased productivity, greater process accuracy, and improved results. We put the power of SEP SM behind our industry-specific solutions to drive improvements that shrink costs, improve compliance, and boost revenues, generating growth both today and in the future. Smart Enterprise Processes, when applied to the insurance industry, drives exceptional performance across the insurance spectrum. Application to Issue (Life Insurance): Covers all processes from application to closure Improves outcomes for metrics such as placement rate, cycle time, cost of application submission and customer Satisfaction Services include application data entry, general screening, medical and non-medical underwriting, and post-issue Saves the typical company with $1 billion in life premiums up to $230 million a year through reduced processing costs Claims: Identifies leakages and raises profitability Improves outcomes for average indemnity payouts, claims handling costs, customer satisfaction, and settlement cycle times Drives up to 50% greater claims handling capacity and reduces settlement times by 40% Customer Service: Increases customer satisfaction and loyalty while optimizing costs Raises spend/product per customer and customer retention Drives better process effectiveness in workforce management and first-time resolution Creates the means for multi-channel customer contacts Improves customer spending on existing products by 40% through quality customer service and targeted cross-sell and up-sell opportunities

5 Analytics The intelligent enterprise uses information to improve connections both across the organization and between its customers and markets. Genpact s Smart Decision Solutions leverage the collective brainpower of our global analytics team to give you the actionable, timely insights you need to make informed decisions. Understanding customer and market behavior helps you roll out new products faster, enter new domains with confidence, and manage your business portfolio better to mitigate risk and realize opportunity. Employing our best-in-class reengineering, we put these insights to work for you, enabling smooth process flows from every corner of your organization. Achieving superior process performance not only improves handling of new business, policy servicing, and product development, but provides a real-time view into operations and solid information for crafting intelligent strategies for growth. Technology We believe that technology is the enabler, not the driver, of great processes. With that in mind, we look at technology through a client s lens, basing recommendations on a solid return on investment and working to limit capital expenditures. Our process-first approach ensures optimized performance supported by technology solutions that will enable greater accuracy and more streamlined operations across the enterprise. Results That Drive Growth The intelligent enterprise gets results. Our solutions have driven measurable business impact for a variety of life and annuity insurers: Generated $164 million in capital and surplus savings for a global Fortune 500 financial services company, improving its solvency and capital adequacy Reduced the cycle time for licensing agents, resulting in revenue acceleration of $6 million per month for a U.S.-based Fortune 500 insurance company Reduced indexing for a productivity benefit of over 50% in improved processing time for a leading life and health insurance provider Smart Solutions for Better Outcomes We have hands-on knowledge of the insurance industry and partner with our clients to implement transformative and intelligent processes. Because we focus on overall business outcomes rather than mere cost-cutting, our comprehensive insurance solutions produce significant overall business impact, which in turn results in faster distribution compensation, tighter controllership, and higher customer retention. Risk, actuarial, and analytics services provide business insights across the customer lifecycle via actuarial services, market assessments, competitor mapping, risk/operational analytics, and portfolio monitoring to improve business effectiveness and enable smart decisions. Producer services provide an efficient end-to-end approach to distribution and compensation management, providing solutions for agent licensing, appointments and renewals, as well as commission and accounting calculations to help manage costs. New business and underwriting support helps transform business operations to achieve competitive advantages through services such as renewals, pricing, catastrophe modeling and support, as well as integration of outside services.

6 Policy administration services help insurance companies increase efficiencies in the critical areas of endorsements, policy maintenance, customer service, premium audits, invoice management, and rate filings. For example, we were able to reduce cycle times on new policy issuance for one client from 35 days to 60 minutes, which generated greater cash flow and sustained growth. Claims management services streamline operations to decrease operational expenses and help you better manage claim severities. Through our deep expertise in notice of loss, coverage verification, payment, reserves, case closure, and recovery processes, we have helped insurance companies worldwide reduce claims payment cycle times by as much as 64%. Finance and accounting solutions improve cash flow and drive strong controllership by streamlining payment and billing processes including collections, reconciliations, external and internal reporting (GAAP and STAT), and financial planning and analysis reporting. Key Solution Capabilities and Benefits Uniquely tailored for both insurers and reinsurers Expertise in process management backed with over 4,000 migrations and 400 insurance-specific transitions Optimal mix of onshore and offshore delivery from multiple locations across the U.S., U.K., continental Europe, and emerging markets Licensed TPA in 36 states across the USA Superior Results from Improved Performance We work with some of the largest property and casualty insurers worldwide, adding industry expertise to our analyticsrich process focus to deliver superior results: Improved conversion rates by 30% for a major reinsurer, which led to increased annual premiums in excess of $8 million Reduced unmatched and unallocated cash by 35% within the first six months after taking over operations for a leading global broker Processed 2,000 monthly transactions in payments and receipts, amounting to $3 billion in cash movements for a global insurer Owning the future means seizing opportunities today. We harness the power of science to help our insurance clients become more agile in meeting challenges, more innovative in their operations, and more globally effective in servicing agents and customers. Our processes are founded in years of insurance industry expertise. Our success is founded on our proven ability to build a more intelligent enterprise. With our help, you can seize every opportunity that comes your way. At Genpact, the future is waiting. FOR MORE INFORMATION Mohit Thukral Senior Vice President Kathleen Garlasco Vice President, Marketing

7 Genpact Limited (NYSE: G), a global leader in business process and technology management services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across the enterprise. Genpact s Smart Enterprise Processes (SEP SM ) framework, its unique science of process combined with deep-domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact s Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services. Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 15 years, the company s 55,000+ professionals around the globe deliver services to its more than 600 clients from a network of 58 delivery centers across 16 countries supporting more than 25 languages. For more information, visit Follow Genpact on Twitter, Facebook and LinkedIn.

8 Copyright Genpact All Rights Reserved

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