Mind Your Own Business. December 2008

Transcription

1 Mind Your Own Business December 2008

2 About your presenter: Kathy Dils is Vice President and Client Experience Manager for the Online Channel. Kathy has over 28 years of broad based business experience including 12 years in the banking industry. Recent accomplishments include chairing the North Carolina Electronic Recording Council for the state of North Carolina. Kathy is a graduate of North Carolina State University. 2

3 Agenda: Small Business: the Foundation of our Economy Small Business Trends Small Business Needs The Four Cs Control Connection Convenience Cash Flow Case Study The Road Ahead Questions and Answers 3

4 Webinar Audience Question #1 What is the biggest challenge for your small business? 1. Not enough time in the day 2. Inadequate cash flow 3. Banking solutions too complicated 4. Payroll solutions too costly 4

5 Small Business: the Foundation of our Economy The chief business of the American people is business. Calvin Coolidge, "The Press Under a Free Government The chief business of the American people is Small Business. Kathy Dils, BB&T 5

6 Small Business Trends Multi-lingual / socio-economic distribution will be in play. º Ecommerce will be taking a greater part in success of small businesses. ¹ Credit ratings will be more important.² Global economy will have impact.³ º ¹2008 Glo bal Payments Trend Survey 11/11/2008, Edgar, Dunn & Company ²NFIB Small Business Economic Trends William Dunkelburg and Holly Wade ³ 6

7 Small Business Owners Tell Us They Need - Ability and flexibility to Understand the business economic position Monitor and control spending Measure financial performance Plot financial future Manage finances on the go Make decisions after hours 7

8 Webinar Audience Question #2 If you could change one thing about the way you bank, what would you change? 1. My bank would be open 24 hours a day. 2. I could move money among accounts without going into a branch. 3. I would never need to write a paper check. 4. I would never have to wait for mail to see a statement. 8

9 The 4 C s of Business Success 9

10 Manage Your Cash Flow Manage Your Outflow Manage Your Inflow $ $ $ $ Vendor ACH Payments Bill Pay Employee ACH Payments Payroll Outbound Transfers to Pay Self, Invest, etc. $ $ Business Account (Internal) Personal Account (Internal) Electronic Invoices Customer Payments Merchant Acquiring/ POS $ $ Inbound Transfers to Meet Cash Flow Needs Manage Your Accounts (Money Movement) Business Account (External) Personal Account (External) 10

11 Watch the costs and the profits will take care of themselves." Andrew Carnegie 11

12 How to Stay Connected 24/7 Online Access Real-time Balances Mobile Alerts estatements In Person Leverage anytime, anywhere connectivity Utilize traditional methods only when needed Mail 12

13 That which seems the height of absurdity in one generation often becomes the height of wisdom in the next." - John Stuart Mill 13

14 Convenience Wait for bank to open, or get there before it closes Spend $$$ on gas to drive to branch Stand in line Time lost = money lost 24 X 7 banking hours Expanded banking access Phone, Online and Mobile Deposits can be made later in day Funds available earlier No need to physically visit the branch for routine services Why should you conform your business to the way banks work When you can make your bank work according to your business? 14

15 "If you don't drive your business, you will be driven out of business. B. C. Forbes 15

16 Control How to get More Delegate Access Role-based Access to Employees Best Practices & Awareness Multiple Options for Secure Money Movement Direct Deposit ACH & Wire Remote Deposit Capture Benefits Remittances Payroll Real-time Alerts via phone, , SMS Built-in Risk Assessment Fraud Monitoring Effective Management of Risk & Fraud 16

17 Every man has a right to be wrong in his opinions. But no man has a right to be wrong about his facts." - Bernard M. Baruch 17

18 Case Study

19 Case Study Client Profile Client owns a bakery, operates six days a week from 6:00 AM to 7:00 PM. Client needs an integrated financial solution to help simplify paying invoices, paying employees, and transferring money from account to account. Client wants to assign some banking tasks to employees without jeopardizing the business. Client needs to be able to transact most of his business after banking hours. Client would like to know when balances are changing. Client would like to be able pay his employees through direct deposit. Client would like to be able to transfer money quickly. Client would like to be able to handle his personal finances using the same tools as his business. 19

20 Case Study Current Scenario Client finds it hard to find time during the day to do his banking. Client hasn t been able to get to the bank during business hours in two weeks. Client spends 4-10 hours a week performing accounting functions such as: Payroll - handwriting payroll checks. Giving employees time off during the day to deposit or cash checks on pay day. Employee recently lost check, causing stop pay issue and more work for client. Tax payment handwriting check with coupon. Running to the bank before 2pm. Accounts Payable handwriting checks to vendors. Sending payment in hope that it arrives on time to get discount. Recently lost vendor relationship due to slow payment. Client recently had an overdraft fee due to insufficient funds. 20

21 Case Study Product Solution Banking Solution designed for a Small Business integrated with Mobile Banking and Alerts Small Business Online Banking Multi-User Access ACH and Wire Stop Payment Payroll with automatic deposit Mobile Banking Automatic Alerts Banking anywhere and anytime 21

22 Small Business Client s Problem No time to go to the bank Client doesn t have time during the day to do his business and personal banking Small Business Online Solution Small Business Online Uses an online banking solution designed for his needs Accesses personal accounts using the same system Frees up time for the client so he can concentrate on building his business 22

23 Small Business Client s Problem No way to delegate tasks Client giving ID & password to employees creates a business risk. Small Business Online Solution Multi-User Access Provides account access to selected employees Gives each user has his own ID and password Peace of mind Accountability Audit trails Customizes account access to specific account and transaction types Retains approval authority 23

24 Small Business Client s Problem Spends too much time performing accounting functions Client needs help with: Payroll Tax payment Accounts Payable Wire Small Business Online Solution Online Billpay, ACH, and Wire Offers direct deposit to employees, eliminating handwritten checks Happy employee due to immediate availability of fund Time saved by all Sends tax payment electronicallyno rushing to the bank on the 15 th of the month to beat the 2:00pm cut off time. Avoids paying a penalty for being late Sends vendor payments using Online Billpay Doesn t lose discounts Sends wire online 24

25 Small Business Client s Problem Needs to initiate a stop payment Client can not afford the time away from his business to go to the branch to initiate a stop payment. Has no time to go to the bank to open up a savings account Client needs to open up additional accounts but hasn t been to the bank in two weeks. Small Business Online Solution Online Stop Payment Stops payment on a single check or a range of checks online No more taking time away from growing his business No more waiting in line in the branches Online Account Opening Opens small business checking and savings accounts online 25

26 Small Business Client s Problem Needs notification when his balance changes Client doesn t want to call the Phone Center every hour to get an updated balance. Small Business Online Solution Alerts Sets alerts for notification of transactions and balance changes Receives alerts on mobile phone and Needs to conduct banking while delivering products Client doesn t have access to a computer while away from the office. Mobile Banking Uses a Mobile phone to get balance and transaction information Transfers funds between accounts 26

27 Case Study Monthly Savings Making timely payments resulted in discount savings of 5% Delegating bill payment to an employee saved owner 6 hours Granting access to accountant saved 2 hours in consulting fees Using wire and ACH online saved 3 trips to the bank Responding to Alerts and making Mobile transfers prevented insufficient funds charges twice 27

28 The Road Ahead Future Trends for Small Business Hard work is still the #1 component of success More Small Businesses starting as second careers by people leaving the traditional workforce Learning the value of thinking green Increased spending in Information Technology and expecting better payback Increased use of remote deposit capture, electronic money movement 28

29 What to Look for in a Small Business Online Solution Complexity 29

30 What to Look for in a Small Business Online Solution Comprehensive features Complete view of accounts Security delegation Online money movement Integrated payroll At Work programs Alerts, Mobile, estatements Adapts to your business needs Knowledgeable support Trusted advisors Leverages technology to simplify operations Multiple options Supports your business style Easy access to information Online Real-time Anytime Anywhere 30

31 Questions?

32 Small Business Online Contact Information Visit our website at or visit your local BB&T Financial Center Evaluation You will receive a short webinar evaluation via . Your feedback is very important to us! 32

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