August - December Continuing Education Non-Credit Courses. To register for Fall Non-Credit Classes, call

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1 Continuing Education Non-Credit Courses August - December 2015 Community College of Baltimore County To register for Fall Non-Credit Classes, call For more info about Credit Classes, call See our credit section on page 48

2 There s a place for you at CCBC. These three people all had an interest in photography, but they all had different goals. CCBC helped them develop their artistic aspirations while creating extra income. WHO? DuRaun Epps, Senior Graphic Designer, Photographer and Multimedia Specialist at the University of Maryland, Baltimore Washington Medical Center. What Courses Did You Take? Portrait Photography class with instructor, Leo Heppner Why CCBC? CCBC Continuing Education helped me gain more confidence in exploring various lighting techniques, upgrading my equipment and truly capturing the subject s personality in each photograph. Results: DuRaun has been able to apply his graphic arts talents to photography and expand his business. He specializes in corporate and events photography. His photos have been featured in various magazines, annual reports and brochures. He is enjoying the new direction his career is taking and is anxious to pursue more classes with CCBC. WHO? Greg Nickey, a student in the CCBC Single Step program designed for those with learning disabilities and differences. What Courses Did You Take? Single Step classes to improve academics and independent living skills. WHY CCBC? Greg has always had an eye for what makes a good photo composition. With Single Step, he learned how to channel his talents into a productive photography career. Results? Greg has taken many photos across all CCBC campus locations which are used in college publications and promotional advertising pieces. He also participates in the CCBC Foundation Photo Connection, an initiative that brings art to the community by highlighting the photographic talent and works of CCBC students. Greg s passion for photography has been featured in more than 100 Photo Connections exhibits at CCBC and throughout the county. WHO? Leo Heppner, an internationally published and award-winning photographer, has spent more than two decades teaching, and over 30 years photographing weddings, political campaigns, special events, model portfolios and individual portraits. What Classes Do You Teach? Action Photography, Portrait Photography, On Location Photography & Introduction to Digital Photography Why CCBC? I m always excited to share my knowledge and experience in photography with those who want to learn more. My goal is to provide students with the tools they need to further their interest and success in photography. Results? Leo has written articles for many photography magazines. His extensive knowledge of photographic composition, lighting and technique makes him sought after by companies and those who want to enrich their photography experience.

3 TABLE OF CONTENTS Getting Started at CCBC COURSES 2 Calendar 3 CAREER TRAINING 2 User s Guide 108 Community Center Course Locator 110 College Policies 111 Payment Options & Financial Aid 112 Financial Aid Options 113 Location Key 114 Maps & Directions 47 ONLINE COURSES 48 CREDIT DEGREE AND TRANSFER PROGRAMS 53 LIFE ENRICHMENT 115 Course List by Subject & Title 119 Four Ways to Register 120 Registration Form 89 SENIORS NEW Expanded Parking at CCBC Owings Mills Center Direct Access to CCBC Offices and Classrooms We have a class that s perfect for you! Call for more information TRAVEL 97 YOUTH 102 BASIC EDUCATION & ENGLISH LANGUAGE SERVICES 106 INDIVIDUALS WITH DISABILITIES New and Improved Online Registration for Continuing Education Classes! Surf and Select Classes > Log in > Pay > You re Registered! Go to:

4 CALENDAR CLOSINGS Labor Day September 7 Thanksgiving November 26 & 27 Winter recess December 24, 2015 January 3, 2016 OPEN HOUSE/ORIENTATION GED/Essential Academic Skills Registration/ Orientation August 19, 5pm CCBC Catonsville, HTEC-205 August 24, 10am CCBC Randallstown, 182 August 25, 5pm CCBC Essex, ADMN-120 August 26, 10am CCBC Owings Mills, 509 August 27, 5pm CCBC Dundalk, CRBL-203 Beginning & Intermediate Adult ESOL Registration ESOL Family Literacy for parents of school aged children August 10, 9am - CCBC Owings Mills August 11, 5pm - Sacred Heart School August 12, 5pm - CCBC Dundalk August 17, 5pm - Perry Hall High August 18, 5pm - Stemmers Run Middle August 19, 5pm Pikesville Middle School August 20, 9am CCBC Hunt Valley August 21, 11am CCBC Essex August 24, 5pm Catonsville High August 25, 5pm Cockeysville Middle August 26, 5pm Parkville High Health IT CCBC Essex, HTEC-101 August 20, 6:30pm September 16, 6:30pm Casino Dealer Training All Information Sessions are held at CCBC Owings Mills August 15, 10am August 21, 2pm August 27, 5pm September 12, 10am September 16, 5pm Hospitality: Guest Service Agent All Information Sessions are held at CCBC Owings Mills August 15, 11am August 21, 3pm August 27, 6pm September 12, 11am September 16, 6pm Hospitality: Food & Beverage Management All Information Sessions are held at CCBC Owings Mills August 15, 11am August 21, 3pm August 27, 6pm September 12, 11am September 16, 6pm Hospitality: Bartending Professional All Information Sessions are held at CCBC Owings Mills August 15, 11am August 21, 3pm August 27, 6pm September 12, 11am September 16, 6pm Nursing Assistant & Nurse Support Technician Orientation August 14, 10am CCBC Essex, HTEC, 1st Floor August 14, 3pm CCBC Randallstown Nurse Refresher Orientation September 2, 6pm CCBC Essex, HTEC, 1st Floor Activities Professional Orientation August 4, 5:45pm CCBC Essex, HTEC, 1st Floor CAMPUS EVENTS - SEPTEMBER Children s Playhouse of Maryland: CHITTY CHITTY BANG BANG GALA Sept. 12 6:30-7:30pm Pre-performance events 7:30pm Performance. Reception follows. CCBC Essex, COMM, Theatre Tickets - $25 Contact the Box Office at ARTS (2787) for tickets and information. OCTOBER Children s Playhouse of Maryland 12 ANGRY JURORS Oct. 24, 25, 31, Nov. 1 CCBC Essex, ADMN, Lecture Hall Tickets All seats - $10 from the Box Office at ARTS (2787) or at the door (if still available.) NOVEMBER CCBC Dance Company: FALL 2015 DANCE CONCERT Nov. 19 at 11:15 am; Nov at 8 pm CCBC Catonsville, ARTS, Theatre Tickets - General admission $8, seniors, students, CCBC faculty, staff and alumni $5. Free to current students with CCBC ID. Contact the Box Office at ARTS (2787) for tickets and information. USERS GUIDE IN CASE OF INCLEMENT WEATHER, CALL OR VISIT Course Numbers Course Title Icon for New Courses Course Description Prerequisites Course prerequisites are listed when appropriate Cost = Tuition + Fees (such as registration, laboratory and/or administrative fees) CRN# (Section) WRT 019 Manage, Plan, & Analyze Your G Inventory Using Access new Learn how to use a variety of techniques in Access to analyze and manage inventory data. Prerequisites: Access Intermediate or equivalent knowledge. Total Cost: $99 (Tuition: $37 Fees: $62) T (1) 3/12 9am-4pm HV 126 Icon for Grant Eligible Days/Sessions Day(s) of the week class meets and number of meeting sessions Dates Class Time Class Location: Abbreviation of Campus or Community Center Location or online course followed by room number. Location Key in back of book. 4 CCBC Continuing Education Courses August - December 2015

5 Business Career Training Business BUSINESS Business Communications Casino Dealer Training G Administrative Assistant Continuing Education Certificate Administrative Assistants are one of the largest occupations nationwide; and in this field, you'll play an important role in managing the day-to-day operations of an office. Develop the fundamental business skills needed to earn a great income as an administrative professional. Prerequisite: All students must be computer literate, have Internet access and access to Microsoft Word Total Cost: $1739 (Tuition: $1014 Fees: $725) Textbooks may be purchased at the CCBC Catonsville bookstore. Program begins monthly Program content Keyboarding and Applications Grammar Refresher Effective Business Writing Administrative Office Procedures Computer Applications for the Worplace Professional Development Employment placement assistance available. For more information call or gwachter@ccbcmd.edu SBA 944 Administrative Assistant Fundamentals Learn the essentials of managerial and staff support. For details, go to Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO G MAR 146 Using Social Media in Business Learn how to use the five most popular social media platforms; Facebook, Twitter, LinkedIn, Pinterest, and Google+ to grow and promote your business. For details, go to Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO WRT 019 Writing for Better Business Results Obtain the skills needed to write better business correspondence; review the importance of spelling, punctuation, and grammar as well as form, tone, and style for letters, memos, reports, and . Total Cost: $229 (Tuition: $169 Fees: $60) T/R(4) 10/ :30-9:30pm CTH Customer Service WOS 53 Customer Service Fundamentals Gain skills needed to handle customer problems and issues. Learn the tools and techniques to address common service issues facing businesses and organizations and how to increase customer satisfaction levels in balance with company needs. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 10/ pm OM R(1) 10/8 9am-4pm HV Hospitality G Food Service and Beverage Management Bartending Hotel Front Desk Guest Service Customized Training for corporate staff development For more information contact: Evelyn Weaver, Director of Hospitality Institute eweaver@ccbcmd.edu or Danielle Bennett, Program Support dbennett@ccbcmd.edu or Legalization of gambling in the state of Maryland has opened an opportunity for employment in the gaming industry. At CCBC you can get the skills necessary to become a Casino Table Game Dealer. In a series of classes, you can earn a CCBC Casino Dealer Certificate. Certification in any two casino dealer games will make you job ready for any casino table game positions. Prerequisite for beginning each certificate requires successful completion of Introduction to Casino Gaming, a course that includes Training for Intervention Procedures (TIPS) which is an alcohol awareness certification, and hiring techniques to help students interview for a casino job. Required courses for each Casino Dealer Training Certificate: To receive this certificate you must successfully complete: Poker Dealer Introduction to Casino Gaming, Casino Poker Dealer Blackjack/Baccarat Dealer - Introduction to Casino Gaming, Casino Blackjack Dealer, Casino Carnival Games Dealer & Casino Baccarat Dealer Blackjack/Poker Dealer - Introduction to Casino Gaming. Casino Blackjack Dealer, Casino Carnival Games Dealer & Casino Poker Dealer Blackjack/Craps Dealer - Introduction to Casino Gaming, Casino Blackjack Dealer, Casino Carnival Games Dealer, Casino Craps Procedures and Casino Craps Dealer Blackjack/Pai Gow Poker - Introduction to Casino Gaming; Casino Blackjack Dealer, Casino Carnival Games Dealer & Casino Pai Gow Poker Dealer Blackjack Pai Gow Tiles - Introduction to Casino Gaming; Casino Blackjack Dealer, Casino Carnival Games Dealer & Casino Pai Gow Tiles Dealer Blackjack/Roulette - Introduction to Casino Gaming; Casino Blackjack Dealer, Casino Carnival Games Dealer & Casino Roulette Dealer Master Casino Dealer - Introduction to Casino Gaming, Casino Blackjack Dealer, Casino Carnival Games Dealer, Casino Poker Dealer, Casino Baccarat Dealer, Casino Craps Procedures, Casino Craps Dealer, Casino Pai Gow Poker Dealer, Casino Pai Gow Tiles Dealer & Casino Roulette Dealer. Call or visit 5

6 6 Business HSL 091 Introduction to Casino Gaming Focus on the fundamentals of dealing Casino Table Games: Chip and Card Handling, Shuffling, Cash and Change, Opening and Closing, Fills/Credits and Markers. The TIPS certification and casino industry's panel interview techniques will be included in this course. Total Cost: $295 (Tuition: $50 Fees: $245) S/U(4) 8/29-9/13 9am-2:30pm OM M-T(4) 9/ pm OM M-T(4) 10/5-8 9am-2:30pm OM M-T(4) 10/5-8 9am-2:30pm OM M-T(4) 10/ :30-9:30pm OM S/U(4) 10/31-11/8 9am-2:30pm OM M-T(4) 11/ pm OM M-T(4) 11/ pm OM M-T(4) 11/ pm OM M-T(4) 12/7-10 9am-2:30pm OM HSL 093 Casino Blackjack Dealer Focus on the fundamentals of dealing Casino Blackjack: Double Downs, Splitting, Surrender and Insurance. Emphasis will be placed on accuracy, taking and paying and Blackjack payouts. Prerequisite: Introduction to Casino Gaming. (Total Cost: $695 (Tuition: $50 Fees: $645) U/S(10) 9/19-10/18 8:30am-5pm OM M-T(16) 9/28-10/22 1-6pm OM M-T(16) 10/12-11/5 9am-2:30pm OM M-T(16) 10/26-11/19 4:30-9:30pm OM HSL 096 Casino Carnival Games Dealer Focus on the fundamentals of dealing the Carnival Games: 3 Card Poker, 4 Card Poker, Let it Ride, Texas Hold-Em, Spanish 21 and Bonus Bets. Emphasis will be placed on accuracy, taking and paying, poker rankings and game pace. Total Cost: $295 (Tuition: $50 Fees: $245) U/S(4) 10/24-11/1 4:30-9:30pm OM M-T(4) 10/ pm OM M-T(4) 11/ pm OM M-T(4) 11/30-12/3 4:30-9:30pm OM HSL 092 Casino Poker Dealer Focus on the fundamentals of dealing Casino Poker: Texas Hold-Em, Omaha, Pot Limit, 7 Card Stud and 5 Card Stud. Emphasis will be placed on accuracy, game pace, rake, pots and side pots. Prerequisite: Introduction to Casino Gaming. Total Cost: $795 (Tuition: $50 Fees: $745) M-T(16) 8/17-9/11 1-6pm OM M-T(16) 11/2-12/1 4:30-9:30pm OM U/S(10) 11/7-12/13 8:30am-5pm OM HSL 100 Casino Baccarat Dealer Focus on the fundamentals of dealing Baccarat: third card rules, Mini-Baccarat, Midi-Baccarat, commissions, lammers, tie bets and Dragon bonus. Emphasis will be placed on accuracy, collecting commissions, taking and paying, tie bet calculations and Dragon bonus payouts. Total Cost: $695 (Tuition: $50 Fees: $645) M-T(16) 10/ pm OM HSL 094 Casino Craps Procedures Focus on the fundamentals of dealing Craps: proper stick calls, drop cutting, Pass/Don't Pass bets, Come/ Don't Come bets, and odds. Emphasis will be placed on accuracy, setting up bets, taking and paying, and stick handling. Total Cost: $695 (Tuition: $50 Fees: $645) M-T(16) 9/21-10/5 12-5pm OM HSL 095 Casino Craps Dealer Focus on the fundamentals of dealing Craps: prop bets, Buy/Lay bets, and Hop and Fire Bets. In conjunction with the skills learned in the Craps Procedure class you will begin dealing the entire game. Emphasis will be placed on accuracy, setting up bets, taking and paying, and stick handling. Total Cost: $695 (Tuition: $50 Fees: $645) M-T(16) 10/19-11/ pm OM Sat 10am Fri 2 pm Thurs, 5 pm For more information call Evelyn Weaver at CCBC Continuing Education Courses August - December 2015 Sat, Sept 10 am Wed, Sept 5 pm Career Training HSL 097 Casino Roulette Dealer Focus on the fundamentals of dealing Roulette: spinning the ball, clearing the layout, order of payouts, and chip formations. Emphasis will be placed on accuracy, taking and paying, pushing chips and mucking. Total Cost: $695 (Tuition: $50 Fees: $645) M-F(16) 9/8-10/1 12-5pm OM M-T(16) 9/21-10/ pm OM HSL 098 Casino Pai Gow Poker Dealer Focus on the fundamentals of dealing Pai Gow Poker: Houseways, Dice shaker, Chong, Setting Hands, Banker, Co-Banker, Commissions and Foul Hands. Emphasis will be placed on accuracy, taking and paying, collecting commissions, and establishing a Banker or Co-Banker. Total Cost: $695 (Tuition: $50 Fees: $645) M-T(16) 11/2-12/1 12-5pm OM HSL 099 Casino Pai Gow Tiles Dealer Learn to become Pai Gow Tiles dealers. Students will receive a Certificate of Completion upon successful completion of the course, allowing them to apply for employment in the Casino Industry. This class is required for the CCBC Master Casino Dealer Certificate. Prerequisite: Casino Poker Dealer, Casino Blackjack or a casino dealer license. Total Cost: $695 (Tuition: $50 Fees: $645) M-T(16) 12/7-1/8 12-5pm OM Culinary HSL 087 Culinary Foundations I Gain an introduction to professional kitchen standards, professional behavior standards, and work flow. Practice and hone your skills by preparing meals for the Maryland Food Bank's network of partners. Total Cost: $1,525 (Tuition: $45 Fees: $1,480) M-F(19) 10/19-11/13 8am-12:34pm MFB HSL 088 Culinary Foundations II Gain an introduction to the fundamentals of cooking. Learn to read, understand and apply recipes, execute cooking techniques, apply safe cooking temperatures and hone your production skills by preparing meals for the Maryland Food Bank's network of partners. Students may become Serv Safe Certified. Total Cost: $1,525 (Tuition: $45 Fees: $1,480) M-F(18) 11/16-12/11 8am-12:50pm MFB

7 Career Training FoodWorks: The Maryland Food Bank s Culinary Training Series Train for a new career while helping hungry Marylanders in need! This 12-week workforce development program is designed to give students interested in the food service industry on-the-job training, experience in the Maryland Food Bank s (MFB) Bauer Community Kitchen, a state-of-the-art culinary facility. The unique course teaches an array of cooking techniques, including knife cuts, recipe conversions, and commercial equipment use, as well as food safety and sanitation standards. As part of their real world experience, students will use donated food and locally-grown fresh ingredients to prepare a variety of meals from scratch for MFB Kids Supper Club and Summer Club programs, which are served daily in after school and summer enrichment programs. FoodWorks Culinary Training Series To receive this certificate you must successfully complete: Culinary Foundations I Culinary Foundations II Culinary Foundations III Culinary Job Readiness Training Before beginning the FoodWorks Culinary Training Series, students must complete an application. Some financial aid may be available to those who qualify. Call or eweaver@ccbcmd.edu to apply. HSL 089 Culinary Foundations III Learn the basics of meat, poultry, seafood, vegetables, and grains while applying correct flavor development and cooking techniques. Continue to practice your skills by preparing meals for the Maryland Food Bank's network of partners. Total Cost: $1,525 (Tuition: $45 Fees: $1,480) M-F(20) 9/15-10/13 8am-1pm MFB M-F(19) 12/14-1/15 8am-12:30pm MFB HSL 090 Culinary Job Readiness Training Gain the necessary job searching, interviewing, and job retention skills needed to gain entry into the foodservice industry. Communication, goal setting, resume and cover letter writing, and more will be covered. Total Cost: $665 (Tuition: $45 Fees: $620) M/W/F(33) 10/19-1/15 1-2pm MFB Food & Beverage Management HSL 010 ManageFirst Controlling Food Service Costs Learn to overcome the challenge to create a menu and deliver price points that will maximize profitability, satisfy diners, and grow the business. Have fun in the menu design process. Focusing on the bottom line is crucial to the success of any food service operation. This is one of four core requirements of the ManageFirst Credential offered by the National Restaurant Association Educational Foundation. Total Cost: $449 (Tuition: $349 Fees: $100) M-F(5) 11/2-6 8:30am-3:30pm OM HSL 006 ManageFirst Customer Service Certificate Learn to treat guests with care and provide them with an exceptional place to enjoy a meal from the time they enter the restaurant until the time they walk out the door. Good customer service is, perhaps, the most important element. Receive a Customer Service Certificate from the National Restaurant Association upon successful completion. Total Cost: $229 (Tuition: $129 Fees: $100) M/T(2) 11/ :30am-4:30pm OM HSL 011 ManageFirst Hospitality and Restaurant Management Focus on activities required to meet key financial goals and quality standards. Leadership involves long-term planning and strategic directing of employees. Examine both the leadership and management tactics required to operate a successful hospitality establishment; one of four core requirements of the ManageFirst Professional Credential offered by the National Restaurant Association Educational Foundation. Total Cost: $449 (Tuition: $349 Fees: $100) M-F(5) 11/9-15 8:30am-3:30pm OM Business HSL 012 ManageFirst Hospitality Human Resources Management Learn how proper human resources management contributes greatly to the success of any hotel or food service operation. Focus on how critical this aspect of the industry is for hospitality leaders. One of four core requirements of the ManageFirst Professional Credential offered by the National Restaurant Association Educational Foundation. Total Cost: $449 (Tuition: $349 Fees: $100) M-F(5) 11/ :30am-3:30pm OM HSL 015 ManageFirst Principles of Food and Beverage Management Examine the foundational principles necessary to successfully manage a restaurant, bar, catering business or other food service operation. One of five electives which may be taken in order to earn the ManageFirst Credential offered by the National Restaurant Association Educational Foundation. Total Cost: $449 (Tuition: $349 Fees: $100) M/T(5) 11/30-12/4 8:30am-3:30pm OM HSL 083 Professional Bartending and ServSafe Alcohol Certification Learn the essentials and upon successful completion you will qualify to take the TIPS (Training for Intervention Procedures) advanced exam for alcohol service in order to earn an alcohol serving certificate for MD. Topics include bar preparation, beverage recipes, customer service, understanding alcohol laws and responsibilities, dealing with difficult situations and more. Total Cost: $389 (Tuition: $275 Fees: $114) W(10) 9/30-12/9 5:30-9pm OM HSL 101 TIPS Training for Intervention Procedures Prepare to effectively and safely handle difficult situations related to the serving of alcohol. Upon successful completion of the advance exam you may apply for a 4-year certification from Health Communications, Inc. Designed for casino staff, bartenders, servers, hosts and other restaurant personnel. Total Cost: $79 (Tuition: $20 Fees: $59) M(1) 9/14 9am-2:30pm OM S(1) 9/26 9am-2:30pm OM M(1) 10/5 9am-2:30pm OM S(1) 10/24 9am-2:30pm OM M(1) 11/2 9am-2:30pm OM S(1) 11/21 9am-2:30pm OM W(2) 12/2-9 5:30-9pm OM M(1) 12/14 9am-2:30pm OM Call or visit 7

8 Business HSL 016 ServSafe Food Safety Training and Certification Earn your updated ServSafe Food Safety certificate, one of the industry's most well known and most in-demand certifications from the National Restaurant Association Educational Foundation. Topics to be covered include food safety systems, sanitation regulations and standards, accident prevention procedures, and procedures for proper purchasing and storage of food. All materials and exam fees are included. Bring photo I.D. (driver's license). Total Cost: $189 (Tuition: $40 Fees: $149) T/W(2) 9/8-9 9am-5pm OM S(2) 9/ am-5pm HV M/T(2) 10/5-6 9am-5pm OM S(2) 10/ am-5pm EC M/T(2) 11/9-10 9am-5pm OM S(2) 12/5-12 9am-5pm HV HSL 017 ServSafe Food Safety Training and Re-Certification Update your certification. If you have been previously certified through ServSafe you can recertify through successful completion of an in-class exam. Topics include: current changes in food codes, causes of food contamination and illnesses that may result, sanitation regulations, accident prevention, and procedures for proper purchasing/storage of food. All materials and exam fees are included. Bring photo I.D. (driver's license). (Total Cost: $155 (Tuition: $40 Fees: $115) S(1) 8/15 9am-5pm OM W(1) 9/9 9am-5pm CC S(1) 9/26 9am-5pm HV T(1) 10/6 9am-5pm HV S(1) 10/31 9am-5pm EC T(1) 11/10 9am-5pm OM S(1) 12/12 9am-5pm HV Bartending, Guest Services and Food and Beverage Management Open House and Information Sessions CCBC Owings Mills Grand Central Avenue Owings Mills, MD Saturday, 8/15, 11am Friday, 8/21, 3 pm Thursday, 8/27, 6 pm Saturday, 9/12, 11 am Wednesday, 9/16, 6 pm For more information call Evelyn Weaver at Guest Service G Successfully complete the two part series and the Guest Service Gold Professional to earn the Certified Front Desk Representative Certification (CFDR ) from the American Hotel & Lodging Educational Institute (AHLEI) Guest Service Agent/Hotel Front Desk (a two part series) Kick start your career in hospitality by preparing for a position as a guest service agent. Assess the various career options in hospitality and develop the skills necessary to excel as a guest service agent. You will be able to navigate Micros OPERA, the most widely used front desk management system in the world. HSL 013 Guest Service Agent/Hotel Front Desk: Part One Kick start your career in hospitality by preparing for a position as a guest service agent. Assess the various career options in hospitality and develop the skills necessary to excel as a guest service agent. Upon successful completion of the second course in this two-part series, you will earn the Certified Front Desk Representative certification from the Educational Institute of the American Hotel & Lodging Association and will be able to navigate Micros OPERA, the most widely used front desk management system in the world. Total Cost: $750 (Tuition: $375 Fees: $375) M-F(10) 9/28-10/9 9am-4pm OM HSL 014 Guest Service Agent/Hotel Front Desk: Part Two Continue to develop the skills necessary to excel as a guest service agent. Upon successful completion of this second course in the two-part series, you will earn the Certified Front Desk Representative certification from the Educational Institute of the American Hotel & Lodging Association and will be able to navigate Micros OPERA, the most widely used front desk management system in the world. Total Cost: $1,120 (Tuition: $550 Fees: $570) M-F(15) 10/13-11/2 9am-4pm OM M-F(15) 10/13-11/2 9am-4pm OM Career Training HSL 005 Guest Service GOLD Hospitality Training Focus on seven key elements required to consistently deliver the highest levels of guest service. Guest service that goes above and beyond should come from a desire to provide guests with the very best. Upon successful completion of this course and exam, students earn the Certified Guest Service Professional (CGSP ) designation from the American Hotel & Lodging Educational Institute (AH&LEI). Total Cost: $129 (Tuition: $30 Fees: $99) T(1) 9/15 9am-3pm OM M(1) 10/12 9am-3pm OM F(1) 11/13 9am-3pm OM W(1) 12/9 9am-3pm OM Human Resources MGT 543 Fundamentals of Human Resources Management Gain the skills to develop an HR plan based on organizational needs. Learn key aspects of staffing, training and compensation practices. Intended for new HR professionals and newly-promoted individuals. Text included in cost of the course; provided at first class. Total Cost: $299 (Tuition: $112 Fees: $187) S(3) 9/ am-3pm HV MGT 544 Fair, Square and Legal: A Guide to Safe Hiring, Managing and Firing Practices Learn to translate complex legal concepts into a set of easy-to-learn guidelines for managing people. Understand the ways laws govern equal opportunity and employee rights to protect both employees and management. Methods of documentation compliance and prevention will be discussed for all aspects of business which can raise legal liability. Text included in cost of the course; provided at first class. Total Cost: $299 (Tuition: $112 Fees: $187) M/W(5) 10/ :15pm HV MGT 547 Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Become a better interviewer. Learn the skills of open-ended questioning, active listening and reading body language. Topics include techniques to overcome challenging interviewing situations, legal "do's and don'ts" and documentation. Text included in cost of the course; provided at first class. Total Cost: $299 (Tuition: $112 Fees: $187) S(3) 10/24-11/7 9am-3pm HV G 8 CCBC Continuing Education Courses August - December 2015

9 Career Training MGT 548 Performance Appraisals: Strategies for Success Learn to manage the performance appraisal process and deliver maximum value to both employees and the organization. Develop skills to assess past performance, set achievable goals for the future and prepare a comprehensive written performance review. Examine individual employee reviews and goals in relation to organizational strategy. Text included in cost of the course; provided at first class. Total Cost: $299 (Tuition: $112 Fees: $187) M/W(5) 11/ :15pm HV MGT 728 How to Manage Training: Facilitating Workplace Learning for High Performance Learn to manage the performance appraisal process and deliver maximum value to both employees and the organization. Develop skills to assess past performance, set achievable goals for the future and prepare a comprehensive written performance review. Examine individual employee reviews and goals in relation to organizational strategy. Text included in cost of the course; provided at first class. Total Cost: $299 (Tuition: $112 Fees: $187) S(3) 12/5-19 9am-3pm HV Leadership Development MGT 456 Leadership Gain insight and training in the skills needed for effective leadership. For details, go to ccbconline/ Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO MAR 105 Solving Problems and Making "Right" Decisions Learn to utilize creative thinking to find solutions. Explore a methodology to determine a range of solutions, encourage and evaluate employee input and prioritize the risks and options to ensure correct decisions are made. Total Cost: $129 (Tuition: $99 Fees: $30) F(1) 11/20 9am-4pm OM SMB 009 Strategic Business Planning: Planning for Growth Examine strategic approaches to developing a business plan. Review techniques for positioning the organization to successfully target the right markets, and how to plan for sustainable growth that is aligned with organizational vision. Intended for managers and small business owners. Total Cost: $129 (Tuition: $79 Fees: $50) S(1) 9/26 9am-4pm HV Management & Supervision MGT 569 Coaching: Creating High Performance Employees Explore coaching techniques. Examine characteristics of coaching relationships and the model for a business coaching cycle including the importance of applying communication skills and active listening to develop highly productive employees. Total Cost: $129 (Tuition: $79 Fees: $50) S(1) 11/21 9am-4pm OM HMS 005 Critical Business Thinking Examine a process for analyzing employee issues and developing solutions that lead to increased motivation and employee retention levels. Total Cost: $129 (Tuition: $79 Fees: $50) S(1) 9/26 9am-4pm HV MAN 909 Communication Skills and Interpersonal Interaction Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 10/ pm OM F(1) 10/16 9am-4pm HV 132 WOS 009 Delivering Gold Medal Presentations Learn to make high-impact presentations to groups both large and small. Explore the importance of audience analysis and the value of thorough planning and preparation. Topics include communication skills and techniques, props and visual aids. Total Cost: $129 (Tuition: $79 Fees: $50) S(1) 11/7 9am-4pm HV Business MGT 323 Documentation and Discipline Learn the skills required to increase effectiveness when disciplinary action is taken to correct performance and to document progressive steps. Examine verbal counseling, written warnings and the importance of detailed documentation. Total Cost: $129 (Tuition: $79 Fees: $50) F(1) 10/23 9am-4pm OM FIC 019 Finance for the Non-Financial Manager Develop a basic understanding of the essentials of financial management of businesses and organizations. Explore terms, along with financial tools to measure performance. Intended for managers and supervisors with no financial background. Total Cost: $129 (Tuition: $79 Fees: $50) S(1) 10/24 9am-4pm HV MGT 290 Fundamentals of Supervision and Management Learn the most efficient and effective methods to conduct research for any writing project. For details, go to Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO MGT 457 Introduction to Business Analysis Learn powerful techniques to improve your decisionmaking skills at work. For details, go to ed2go.com/ccbconline/ Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO MGT 232 Managing Multiple Priorities Develop skillful approaches to managing the many different priorities encountered in the workplace. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 11/ pm OM F(1) 11/13 9am-4pm HV Call or visit 9

10 Business MGT 297 Mastery of Business Fundamentals Learn the significance of strategic planning and how external and internal environmental factors affect an organization. For details, go to ccbconline/ Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO SBA 922 Six Sigma: Total Quality Fundamentals Learn how to effectively apply the fundamentals of Six Sigma: Total Quality Fundamentals. Understand what quality is and learn about the histories of the quality movement with Six Sigma. Discover the role of customers in quality and determine the major elements of a quality system. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO MAN 058 The Role of the Supervisor Become acquainted with fundamental management principles and practices, and build a repertoire of effective supervisory skills. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 9/ pm OM F(1) 9/18 9am-4pm HV Non-Profit Organization Management MGT 619 Strategic Planning for the Non-Profit Organization Develop the knowledge and skills needed to make effective use of the strategic planning process. Designed for managers and staff of non-profit organizations, you'll discuss organization mission and vision, organizational analysis, developing goals, formulating objectives, and action planning. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 9/ :30-9:35pm CKM F(1) 9/18 9am-4pm RAC 182 MGT 620 Financial Management for Not-for-Profit Organizations Develop the knowledge and skills needed to improve the effective management of organization finances. Designed for a manger or staff of non-profit organizations. Includes terminology of accounting and finance, basic accounting principles, financial statements, financial analysis, and budgeting. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 9/29-10/1 6:30-9:30pm CKM F(1) 10/2 9am-4pm RAC 182 MGT 621 Managing Paid and Volunteer Staff Learn to improve the effectiveness and efficiency of paid and volunteer staff with whom you work. Topics include job descriptions, recruitment and selection, performance management, similarities and differences between paid and volunteer staff, and compensation. Designed for managers of non-profit organizations. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 10/ :30-9:30pm CKM F(1) 10/30 9am-4pm RAC 183 WRI 039 Grant Writing Learn the essential elements of effective grant proposal writing. Topics include planning, researching, proposal writing and packaging, proposal submitting and postsubmittal follow-up. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 10/ :30-9:30pm CKM F(1) 10/16 9am-4pm RAC 183 MGT 623 Making Effective Presentations Develop the knowledge and skills needed to improve the effective management of organization finances. Designed for a manger or staff of non-profit organizations. Includes terminology of accounting and finance, basic accounting principles, financial statements, financial analysis, and budgeting. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 11/ :30-9:30pm CKM F(1) 11/13 9am-4pm RAC 169 Career Training MGT 625 Marketing and Fundraising for Non-Profit Organizations Gain the knowledge and skills needed to effectively promote and raise funds for a non-profit organization. Topics to be covered include defining target markets and strategic marketing, developing marketing objectives, applying the "4P's" of marketing to non-profits, and fundraising. Total Cost: $129 (Tuition: $79 Fees: $50) T/R(2) 12/1-3 6:30-9:30pm CKM F(1) 12/4 9am-4pm RAC 169 Project Management G MAN 927 Project Management Course Series Eight sessions provide thorough coverage of the emerging body of knowledge used by project management professionals to ensure work is completed on time, within budget and in conformance with specified requirements. Total Cost: $1,995 (Tuition: $995 Fees: $1000) S(8) 10/10-12/5 9am-4pm HV MAN 077 PMP Certification Exam Preparation Prepare for the Project Management Institute (PMI ) Project Management Professional (PMP ) certification exam. Participants must have completed PMI's basic educational requirement and have an understanding of the project management processes and knowledge areas detailed in the Project Management Body of Knowledge (PMBOK ). Topics include a review of key components of project management as identified in the PMBOK ; typical PMP certification exam questions and format; and test taking skills. Total Cost: $695 (Tuition: $295 Fees: $400) S(3) 11/7-21 9am-4pm HV MAN 827 Certified Associate in Project Management (CAPM ) Exam Prepare to sit for the Project Management Institute's Certified Associate in Project Management (CAPM ) examination. Course satisfies the educational requirement for approval to sit for the exam. Total Cost: $895 (Tuition: $500 Fees: $395) Arranged 10/19-11/20 Arranged ONLINE 10 CCBC Continuing Education Courses August - December 2015

11 Career Training CRITICAL BUSINESS SKILLS Acquire the leadership and management skills needed for career development and enhancement. Earn continuing education certificates in a wide range of subject areas through a series of cost effective and time efficient one-day courses. You can earn these continuing education certificates by completing all the courses listed under each certification. Supervisory Development I (6 courses) Role of the Supervisor Communication Skills and Interpersonal Interaction Managing Multiple Priorities Collaborative Outcomes: Teams and Teamwork Managing Conflict and Confrontation Performance Management Supervisory Development II (6 courses) Critical Business Thinking Finance for the Non-Financial Manager Coaching: Creating High Performance Employees Managing Organizational Change Managing Across Generations Business Ethics: Navigating the Gray Areas Non-Profit Organization Management (6 courses) Strategic Planning for the Non-Profit Organization Financial Management for Not-for-Profit Organizations Managing Paid and Volunteer Staff Grant Writing Marketing & Fundraising for Non-Profit Organizations Making Effective Presentations G Continuing Education Certificates Supply Chain Management (6 courses) Introduction to Supply Chain Management Fundamentals of Purchasing and Supply Management Advanced Supply Management Tools & Concepts Legal Considerations of Supply Management Modern Negotiation Concepts & Techniques 21st Century Inventory Management Human Resources Management (5 courses) In cooperation with the American Management Association Fair, Square and Legal Successful Interviewing Fundamentals of Human Resource Management How to Manage Training Performance Appraisals CUSTOMIZED CONTRACT TRAINING Courses in these programs (and others) can be customized and delivered onsite at your organization for groups of 8 or more. For more information, call or contact Peter Naron, pnaron@ccbcmd.edu. MGT 626 Practical Project Management Develop the practical knowledge and skills needed to plan a project and improve projects' outcomes. Learn to define the project, construct a project plan, develop the project schedule/estimates and budgets, and monitor and control the project. Designed for those who are project managers and/or project team members. Total Cost: $449 (Tuition: $199 Fees: $250) S(2) 10/ am-4pm HV Business SBA 925 Project Management Fundamentals Designed to enable the student to learn how to effectively apply the fundamentals of project management by understanding the strategic and tactical roles of a project management practitioner. For details, go to ed2go.com/ccbconline/ Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO MGT 597 Project Management Applications Experienced project manager teaches you tricks of the project management trade. For details, go to ed2go.com/ccbconline/ Arranged 9/16-11/6 Arranged ED2GO Arranged 10/14-12/4 Arranged ED2GO Arranged 11/11-1/1 Arranged ED2GO The following online courses are eligible for PMI Professional Development Units (PDUs) Leadership (MGT 456) Leadership Development Fundamentals of Supervision and Management (MGT 290) Management & Supervision Mastery of Business Fundamentals (MGT 297) Management & Supervision Introduction to Business Analysis (MGT 457) Management & Supervision Six Sigma: Total Quality Applications (SBA 923) Management & Supervision Project Management Fundamentals (SBA 925) Project Management Project Management Applications (MGT 597) Project Management Supply Chain Management Fundamentals (MGT 332) Supply Chain Management Call or visit 11

12 Business Real Estate REA 294 Real Estate Principles and Practices for Salespersons Obtain the knowledge necessary to sell real estate in Maryland. Satisfies Maryland's 60-hour educational requirement to obtain a real estate license. Attendance is mandatory. Must pass the final exam in order to sit for the state exam. Textbook required at first class; not included in the course price. Total Cost: $399 (Tuition: $261 Fees: $138) W(15) 9/2-12/16 5:45-10pm CC T/R(15) 9/22-11/10 5:45-10pm CRC REAL ESTATE APPRAISAL The following courses were developed by the Maryland Community College Association for Continuing Education and Training (MCCACET) and have been approved by the Appraisal Foundation and the MD Appraisers Commission. Attendance is mandatory; students must pass a final exam in each course. In addition to the classroom requirements, each student must complete 2000 hours of appraisal work experience before sitting for the state licensing exam. The college does not arrange for the work experience or administer the licensing exam. For more information on licensing requirements, contact the MD Appraiser s Commission at , or REA 019 Real Estate: Appraisal Principles & Procedures Prepare to meet the education requirements of the Maryland Real Estate Appraisers Commission for the Licensed Real Estate Appraiser classification. Topics include real property concepts, legal considerations, factors affecting property values and more. Calculator is required; attendance is mandatory. A final examination will be given. Text available at CCBC Essex Bookstore. Total Cost: $699 (Tuition: $440 Fees: $259) T/R(15) 9/15-11/3 5:45-10pm HV REA 173 Real Estate: Appraisal Standards and Ethics Review laws, licensing and certification requirements with primary emphasis on the Uniform Standards of Professional Practice (USPAP). Attendance is mandatory. Prerequisite: Real Estate: Appraisal Principles & Procedures (REA 019). Total Cost: $229 (Tuition: $119 Fees: $110) F/S(2) 11/6-7 8am-5pm HV REA 020 Real Estate: Appraisal Practices & Analysis Part I Explore residential markets and analysis, highest and best use, site valuation and the cost approach. Calculator is required; attendance is mandatory. A final examination will be given. Prerequisite: Real Estate: Appraisal Principles & Procedures (REA 019). Total Cost: $349 (Tuition: $204 Fees: $145) T/R(8) 11/5-12/3 6-10pm HV REA 021 Real Estate: Appraisal Practices & Analysis Part II Focus on the sales comparison and income capitalization approaches as they apply to residential properties and residential appraisal report writing. A Hewlett- Packard 12C financial calculator is required; attendance is mandatory. A final examination will be given. Prerequisite: Real Estate: Appraisal Principles & Procedures (REA 019); and Real Estate: Appraisal Practices & Analysis Part I (REA 020). Total Cost: $499 (Tuition: $339 Fees: $160) T/R(12) 12/8-1/ pm HV APPRAISAL LICENSE RENEWAL REA 494 Understanding the Appraisal Review Process Develop an understanding of the practice of appraisal review. Topics include situations under which appraisals are reviewed, the function/role of the review appraiser and the process of the appraisal review. Appraisal review in relation to USPAP will also be discussed. Intended for beginning or experienced appraisers. (7 hours CE) Total Cost: $249 (Tuition: $59 Fees: $90) R(1) 9/10 8:30am-4:30pm HV REA 305 Residential Cost Approach Learn a cost approach to the appraisal of residential properties. Topics include theory of cost approach, applications of cost approach, land valuation support, replacement cost estimates, and depreciation. Designed for the novice and experienced real estate appraisers. Total Cost: $149 (Tuition: $59 Fees: $90) R(1) 9/24 8:30am-4:30pm HV Career Training REA 497 Valuation of Partial Interests Explore the valuation considerations necessary in the appraisal of partial interests that include both physical segments and partial ownership interests. USPAP requirements relative to the appraisal of partial interests will be discussed including: real property, air, and subsurface rights; types of partial ownership; leases; transfer development rights and life estates. (7 hours CE) Total Cost: $149 (Tuition: $59 Fees: $90) R(1) 10/8 8:30am-4:30pm HV REA 008 Real Estate: 7 Hour National USPAP Update Meet the educational requirements for real estate appraisal license renewal as required by the Maryland Real Estate Appraisers Commission. Approved by The Appraisal Foundation. Topics include an update of USPAP policies, legal issues, ethics and valuation techniques. Textbooks included in cost of the course; provided at class. (7 hours CE) Total Cost: $249 (Tuition: $89 Fees: $160) R(1) 10/22 8:30am-4:30pm HV REA 516 The USPAP Compliant Appraisal Report new Improve your understanding of the appraisal reporting requirements of STANDARD 2 and its associated Standards Rules. Total Cost: $149 (Tuition: $59 Fees: $90) R(1) 11/5 8:30am-4:30pm HV REA 515 Cash Equivalency: Why, When and How Gain a better understanding of the concept of cash equivalency and its use. Topics to be covered include the theory of cash equivalency, situations in which cash equivalency adjustments are necessary, and how cash equivalency adjustments are made. Designed for licensed real estate appraisers. Total Cost: $149 (Tuition: $50 Fees: $99) R(1) 11/19 8:30am-4:30pm HV REA 514 Eminent Domain Appraising Improve your understanding of the theory and practice of eminent domain appraising. Total Cost: $149 (Tuition: $59 Fees: $90) R(1) 12/3 8:30am-4:30pm HV 12 CCBC Continuing Education Courses August - December 2015

13 Career Training REA 512 Highest and Best Use Analysis Develop the knowledge and skills needed to utilize highest and best use analysis in one s appraisals. Topics include tests of, and special highest and best use considerations and case studies. Designed for licensed real estate appraisers. Total Cost: $149 (Tuition: $59 Fees: $90) R(1) 12/17 8:30am-5pm HV Sales & Marketing MAR 128 emarketing Essentials Understand the principles of emarketing to promote your organization. You will work towards a continuing education certificate in emarketing from the Learning Resources Network (LERN), a nationally-recognized leader in continuing education programming. It consists of three courses, "Improving Promotions," "Boosting Your Website Traffic," and "Online Advertising." Total Cost: $495 (Tuition: $60 Fees: $435) Arranged 9/8-11/27 Arranged LERN MAR 126 emarketing Essentials: Boosting Your Website Traffic Develop your skills in boosting web site traffic, including how to analyze visitor traffic, search engine optimization, and redesigning web copy. Total Cost: $195 (Tuition: $20 Fees: $175) Arranged 10/5-30 Arranged LERN MAR 135 Advanced Mobile Marketing Develop your mobile marketing skills as you study mobile marketing metrics and review the elements of a successful mobile marketing campaign. Different types of apps, metrics, campaign design and execution are included. Total Cost: $245 (Tuition: $67 Fees: $178) Arranged 11/2-27 Arranged LERN MAR 125 emarketing Essentials: Improving Promotions Discover new ways to improve promotions, and discover how to analyze response rates. Learn about when to , what to , testing copy, and tracking and testing promotion. Total Cost: $195 (Tuition: $20 Fees: $175) Arranged 9/8-10/2 Arranged LERN MAR 127 emarketing Essentials: Online Advertising Use online advertising techniques to better market your organization. Pay-per-click advertising, Adword campaigns, and other social media marketing techniques are explored. Total Cost: $195 (Tuition: $20 Fees: $175) Arranged 11/2-27 Arranged LERN MAR 143 Introduction to Mobile Marketing Learn about location-based marketing, mobile payment, QR codes, applications and mobile coupons. Discover how the world is changing because of mobiles and how mobile marketing can increase capabilities to retain current customers and gain new ones. Total Cost: $195 (Tuition: $20 Fees: $175) Arranged 9/8-10/2 Arranged LERN PCA 657 Introduction to Google Analytics new Learn to use Google Analytics to make the most of your online traffic. Learn how to track traffic to all their online content and also determine which content is the most appealing, where visitors come from, what devices they used, how long they stayed, which links they clicked, and where they went when they left. Online course, go to for details Arranged 10/14-12/4 Arranged ED2GO Arranged 12/9-1/29 Arranged ED2GO MAR 138 Continuing Education Mobile Marketing Certificate Find out how to market your business using locationbased marketing, mobile payments, QR codes and more. Discover how to create basic smartphone applications, and learn how to develop a mobile marketing campaign. You will work towards a continuing education certificate in mobile marketing from the Learning Resources Network (LERN), a nationally recognized leader in continuing education programming. It consists of three courses, "Introduction to Mobile Marketing," "Creating Cell Phone Apps for Your Business," and "Advanced Mobile Marketing." Total Cost: $595 (Tuition: $140 Fees: $455) Arranged 9/8-11/27 Arranged LERN Small Business GETTING STARTED Business SBA 956 The A, B, C's of Small Business Funding Learn how to start, grow and finance a small business. Explore the difference between bank and non-bank sources of funding, the borrowing process, what lenders look for, and the Small Business Administration's role in funding small businesses. Total Cost: $89 (Tuition: $35 Fees: $54) T/R(2) 10/ :30pm HV ACC 353 Accounting /Bookkeeping I Learn the basic principles of the double entry system. Ideal for a small business owner, potential business owner and those looking for entry level accounting jobs. Explore business records, transactions, journals, ledgers, income statements, balance sheets and more. Prerequisites: Basic computer skills, experience with Microsoft Excel, basic high school algebra. Textbook is included in cost of the course. Total Cost: $149 (Tuition: $50 Fees: $99) R(7) 9/10-10/22 7:15-9:30pm EC M(7) 9/14-10/26 7:15-9:30pm RAC ACC 354 Accounting /Bookkeeping II Continue your study of accounting/bookkeeping principles as you explore trial balances, different types of financial reports, cash flow, retained earnings, reconciling bank statements, and payroll systems. Prerequisite: Accounting/Bookkeeping I. Total Cost: $139 (Tuition: $40 Fees: $99) R(6) 11/5-12/17 7:15-9:15pm EC M(6) 11/9-12/14 7:15-9:15pm RAC MGT 806 Business Etiquette Basics Examine how important relationships are to business success. Learn strong, professional social skills that include networking and conversational skills, business card etiquette, how to project a positive image, and more. Total Cost: $89 (Tuition: $35 Fees: $54) W(2) 10/ :30-9pm PHHS Call or visit 13