SAP IT INFRASTRUCTURE MANAGEMENT AN INTEGRATED CMDB FOR SAP SOLUTION MANAGER END-TO-END REAL-TIME MONITORING OF YOUR IT

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1 SAP IT INFRASTRUCTURE MANAGEMENT AN INTEGRATED CMDB FOR SAP SOLUTION MANAGER END-TO-END REAL-TIME MONITORING OF YOUR IT

2 EMBEDDING IT INFRASTRUCTURE DATA IN YOUR IT SER- VICE MANAGEMENT SAP IT INFRASTRUCTURE MANAGEMENT SAP IT Infrastructure Management (SAP ITIM) is an IT service and IT infrastructure management enhancement to SAP Solution Manager. The joint solution by SAP and REALTECH opens up the possibility to use a single application to monitor the entire application landscape along with any infrastructure components required to run it and the service processes of SAP Solution Manager. This transforms SAP Solution Manager into a single platform for seamlessly monitoring all relevant processes from the IT processes that support the business to the actual business processes themselves. REATECH's experts will be happy to assist you in the implementation of SAP ITIM. WHAT WE DO FOR YOU SAP ITIM adds new functionality to SAP Solution Manager starting from version 7.1, service pack 5. At the core of the application is the configuration management database (CMDB), a central database that automatically discovers all infrastructure components, maps their configurations and relationships, and maintains and logs detailed performance data. The CMDB data is automatically made available to SAP Solution Manager's higher level processes such as incident, change, or project management. This is how SAP ITIM closes the gap to the IT infrastructure and helps companies seamlessly map their business processes.

3 æ MAIN FEATURES: YOUR ADVANTAGES AT A GLANCE W Seamless integration with SAP Solution Manager W Auto discovery for populating and maintaining the CMDB W All infrastructure data is made available to the higher level processes in SAP Solution Manager W All infrastructure components such as routers, switches, servers etc. along with their operating system, configuration, status, and relationships are captured W An optional enhancement automatically adds virtual infrastructures to the relational views W Fast and easy access to asset and inventory information W Vendor-agnostic, agentless monitoring W Clear graphical views of relationships between any infrastructure components W Built-in device provisioning W Known error database W Configurable escalation paths W Comprehensive reporting and analysis tools W Entirely web-based Consolidated view of applications and infrastructure: Monitor your entire IT environment from a single point of control with SAP Solution Manager. Embedding IT infrastructure data in your IT service management: Information on all configuration items (CIs) in the infrastructure including their current status and dependencies is automatically made available to the services processes of SAP Solution Manager. Proactive monitoring: Avoid problems ahead of time by receiving automated alerts when defined thresholds are exceeded. Faster error recovery in cases of emergency: Take advantage of the unique view across application and network boundaries to identify and eliminate the root causes of incidents faster. Automated inventory management for SAP and non-sap components: Automate the management of your IT inventory and save time and effort when compiling inventory data. Reduced change management risks: Plan necessary changes taking into account their potential impact on other systems, users, or processes.

4 CONVENTIONAL MODELS SEAMLESS MODEL WITH SAP IT INFRASTRUCTURE MANAGEMENT BPM SAP SOLUTION MANAGER CMDB? FIN APP SERV1 APP SERV2 APP SERV3 DB FIN DB INVOICE INVOICE PRINTER HOST 1 HOST 2 PRINTER HOST 1 HOST 2 NETWORK DEVICE NETWORK DEVICE STORAGE DEVICE Manual Automatically

5 ASSET LIFECYCLE MANAGEMENT PROCESS PHYSICAL STEPS ADD SERIAL NUMBER PLUG IN DEVICE MANUAL MAPPING CI/IBASE SAP ERP PURCHASE REQUISI- TION PURCHASE ORDER GOODS RECEIPT EQUIPMENT CREATION ASSET N CREATION SAP SOLUTION MANAGER SERVICE ORDER IBASE NIZATION SYNCHRO- NOTIFICA- TION AND PICKUP AUTO MAPPING? Y CONFIRM SERVICE REQUEST CMDB AUTO DISCOVERY An example of the benefits of integrating SAP ITIM with SAP Solution Manager: A service order is placed in SAP. The device is procured and created as a piece of equipment in the ERP system. Once the device is present in the infrastructure, it is automatically discovered by SAP ITIM, and automatically assigned to the existing equipment by means of a Ibase synchronization. This puts the device into a managed lifecycle and makes it available to all operational processes as a configuration item.

6 SAP IT INFRASTRUCTURE MANAGEMENT ABOUT REALTECH REALTECH is an international technology company with unique know-how in IT and enterprise service management and SAP solutions. Germany s medium-sized enterprises in particular value the high quality of products and services provided by REALTECH. They trust it to meet their needs, from consulting services to implementation and efficient operation. The driving forces of digitization, whether it is mobile and cloud computing, big data and smart data, or predictive data analytics and Industry 4.0, are built into the very fabric of the company s software development and project delivery. REALTECH DEUTSCHLAND GMBH INDUSTRIESTR. 39C WALLDORF PHONE FAX REALTECH AG. All rights reserved. SAP and all other SAP products and services mentioned in this text and the corresponding logos are trademarks or registered trademarks of SAP SE in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. Any statements made in this publication are non-binding and provided for information purposes only. They may be subject to change without prior notice. REALTECH shall not be liable for errors or omissions with respect to this publication.

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