EXPERIENCE THE WORLD OF TEREX TRUCKS AS OUR VIPGUEST

Transcription

1 MAKE TRACKS EXPERIENCE THE WORLD OF TEREX TRUCKS AS OUR VIPGUEST 01

2 WELCOME TO THE HOME OF TEREX TRUCKS Terex Trucks is changing and the investment in our products, people and processes is having a dynamic effect on the quality and performance of our vehicles. We are very proud of our company and we welcome guests, like you, from around the world to come and experience this for yourself. Our facility in Scotland is the hub for the - design, engineering, manufacturing, sales and customer support of our Articulated and Rigid Trucks business. Having everything on one site ensures we are flexible and very agile in providing the highest levels of customer service and support, globally. Our core values of Safety, Quality and Environmental Care are evident across all that we do here at Terex Trucks. With accreditations such as the prestigious LRQA ISO 9001:2015 and more recently, ISO14001:2015, we are certainly focused on delivering the highest of standards to our customers across the world. We are naturally proud of our progress and as part of Volvo Construction Equipment, Terex Trucks is now stronger and more innovative than ever before. We are certain that you will thoroughly enjoy your factory experience and leave feeling informed, fulfilled and very confident in our products and our great company. We are sure that you will remember your visit and talk about your experience to your colleagues and others for many years to come. But, most of all, we want you to feel the devotion of everyone here, to manufacturing the finest dump trucks in the world. It is an exciting time for everyone associated with the Terex Trucks family and we look forward to sharing our success with you now and in the future. Paul Douglas Director & General Manager MAKING TRACKS During your time with us, we will demonstrate how new technologies, real time data and exceptional training are helping our highly experienced team members to uphold our reputation as pioneers in off-highway hauling, while reinforcing the strength of the Terex Trucks brand. With a factory floor area of 303,000 square feet (28,150m2) and many different skillsets here, there s a lot to experience, which is why every factory tour is led by one of our very knowledgeable guides. You will be amazed as the raw sheet steel is formed, as the chassis takes shape and all the components are brought together, welded and engineered to create our famous trucks. You ll feel, see and smell productivity all around you and just when you think it s all over, you ll visit our Centre of Excellence and our Test Track. Here the team of experts train our staff and dealers, ensuring they consistently deliver Terex Trucks unrivalled service levels and quality standards

3 PIONEERING TRACK RECORD The Euclid Road Machinery Company is founded in Ohio. Euclid Road Machinery Company bought by General Motors. The Euclid Crane and Hoist Company was founded in USA Our heritage can be traced back to 1909 but the Terex Trucks legacy really began in 1934, with the creation of our iconic and the world s first, off-highway dump truck. A shape and style of vehicle with more guts than anyone had ever seen before. This rugged reliability continues to define us and what we stand for today - a pioneering machine which offers a straightforward, no-nonsense, solution for every hauling application, from mining to construction work The 1000 truck is built in Scotland. th General Motors divested the Euclid brand and the remaining earth moving division is renamed Terex from the Latin Terra (Earth) & Rex (King) and 33 Series trucks were introduced. Launch of first ever Terex articulated dump truck the Designed, tested and manufactured in Motherwell, Scotland TA and TR ranges launched with introduction of the new white Terex. January 1000th Generation 7 Platinum truck rolls off the line Terex Trucks remains dedicated to pioneering timeless machines that withstand the test of time, by building on the same robust foundations. Not surprisingly, our benchmark Articulated and Rigid Dump Trucks are trusted by industry professionals worldwide, to deliver powerful performances in the most extreme hauling conditions, ranging from intense desert heat to the bitter cold of the Arctic Now fitted with world class Scania engines, the 9th Generation of articulated dump truck is launched around the world. AN OUTSTANDING TRUCK RECORD 1924 The first scraper is developed The Model 1Z truck is built by Euclid considered to be the first true off-highway rear dump truck Euclid Great Britain was formed at Motherwell, Scotland, as a subsidiary and began the development and manufacture of off-highway trucks. 4000th Scraper rolls off the line Terex develops innovative new products including the Terex Titan and the world beating R Terex becomes independent from General Motors. Terex bought by North West Engineering from General Motors and Terex Corporation is formed Introduction of the Generation 7 articulated trucks Launch of the Generation 8 range of articulated trucks, changing the nomenclature of TA25 to TA250, TA30 to TA300 and TA40 to TA The Volvo Group acquire the off-highway truck product line from Terex Corporation and Terex Trucks, a division of Volvo Construction Equipment, is formed. TODAY All 8 models are manufactured in Scotland. We are proud of our strong heritage, technical expertise and modern process which continue to provide customers in the heavy construction, quarry and mining industries with the high quality, reliable and productive equipment they require. Articulated dump trucks 3 models 25 to 38 tonnes 04 Rigid dump trucks 5 models 32 to 91 tonnes 05

4 THE INSIDE TRACK As you follow our production pathways, with one of our expert tour guides, you will see our manufacturing process in action. From the arrival of sheet steel through to the finished article all under one roof! START You ll also notice how quality and continuous improvement is at the forefront of everything we do and influences every process here at Terex Trucks. Team member development, visual management techniques and lean practises drive our journey towards excellence. PROCESSING FABRICATION Plate steel is cut using plasma and gas burners, ready for fabrication, machining, forming or painting. Manufacture of frames and bodies for both Articulated and Rigid Dump Trucks. Cut plate steel is formed into shape using a 1,000 ton press which has a seven metre bed. At every step of the process, our team of quality engineers and inspectors ensure everything we do is compliant with the highest Industry standards. MACHINE SHOP The scene of a recent $ 3.5 million investment on 3 new machines delivering 65% of parts for our Rigid Truck range. DELIVERING SERVICE EXCELLENCE The Terex Trucks Centre of Excellence, is a purpose-built workshop and classroom, where we deliver first class training for our worldwide dealerships and service staff, covering all products across the Terex Trucks range. Our Trainers are experts in the fields of product knowledge and servicing and it s their jobs not only to educate our staff and dealers but to ensure everyone meets the criteria which supports the needs of our customers. CONTINUOUS IMPROVEMENT Both lines employ lean methodologies, the corner stones of which are standard work, visual management, daily accountability and continuous improvement. This enables us to produce consistently, a high quality product, while seeking on going improvement in every facet of production. ASSEMBLY Two production lines The first producing 25, 30 and 40 ton Articulated Dump Trucks. INDUCTION Spindles, shafts, gears for both trucks delivering longer life, enhanced durability and increased quality. The second producing 35, 45, 60, 70 and 100 ton Rigid Dump Trucks. Their customer focus is unquestionable. So, when it comes to delivering sales, technical and service training, they aren t afraid to get their hands dirty and to lead by example. 06 We deliver three levels of training and accreditations, all targeted towards first class consistency of sales and service delivery, wherever in the world our trucks operate. QUALITY CONTROL Strong product design is supported by a rigorous process of dynamic inspections, through product audits, ensuring our trucks are functionally perfect, to last and exceed customer performance expectations. FINISH PAINT SHOP Our two paint booths can be configured to paint up to a 100 ton dump truck as single process or used individually to paint and bake the smallest components. FINALS Self-critical and hard to please, the Finals Department ensure our trucks meet our customers expectations and determine when the all-important ready to go tag is hung on each truck. PARTS Over 41,000 thousand parts are received, stored and delivered to line. Line deliveries are made to specific points on each line by train, on pre-loaded carts ensuring only the correct parts are delivered and used. 07

5 TEST TRACK In their working lives, Terex Trucks are subjected to the most extreme working environments. So, we have to be sure they can withstand whatever challenges and conditions are presented to them and while we can t replicate all the conditions they might face, we ve created our own test track to put them through their paces and those of our visitors! Weather and conditions permitting, you will be able to test drive one of our Rigid or Articulated models under supervision. It s an exhilarating and fulfilling experience for everyone! KEEPING ON TRACK Pioneering places an enormous responsibility on everyone at Terex Trucks. The more successful we become, the greater our customers expectations. So, to help us maintain progression and consistency in everything we do, we live by our core values. They form the foundations of our operating principles which put the quality of our products and you, the customer, at the heart of every business decision we make. SERVICE EXCELLENCE It takes special people to deliver exceptional service. People carefully selected for their specialist skills, who are charged with delivering positive experiences at every customer touch point. Great service doesn t happen by accident, it occurs because Terex Trucks invests in its people, so we can be confident in our product quality, our product claims and the advice and information we provide. By default, we are our own biggest critics, which means we think through every stage of our production process and the customer journey, so you will never have to! Consequently, you can trust our products to withstand the most testing rigour. 08 UNRIVALLED CUSTOMER SATISFACTION It s a big statement to make but in a world full of choices, we ve made it our business to ensure satisfaction isn t just a promise, it s Terex Trucks guarantee to you! Our policy also drives our investment and continuous improvement agendas. We are constantly assessing and re-evaluating everything we do, so that you can see and feel the effect of continuous improvement. 9

6 OFF THE BEATEN For our guests who schedule to spend more than a day with us, we can create itineraries to help you maximize your time with us, including time for yourself. Glasgow Edinburgh Our facilities are ideally situated between the two major Scottish cities of Edinburgh and Glasgow, giving you access to a multitude of visitor attractions including art galleries and museums, sports venues, golf courses, shopping areas, theatres, whisky distilleries and historically significant sites, to name but a few. TRACK Home of Terex Trucks We can also help arrange visits to some locations of significant Scottish interest, including Edinburgh Castle, Glasgow Art Gallery & Museum, Loch Lomond and its surrounding National Park, The Royal and Ancient Golf Course, St. Andrews, Linlithgow Palace and the PS. Waverley - the world s last sea-going paddle steamer which is based in Glasgow, on the River Clyde. Whatever your interest, Scotland has something for everyone. Urquhart Castle, Loch Ness Old Course, St Andrews 10 Loch Lomond Whisky Distilleries 11

7 CONTACT Marketing TEL. +44 (0) Terex Equipment Limited Newhouse Industrial Estate Motherwell ML1 5RY Scotland COMMITTED TO THE LONG HAUL