Your flexible care options from Foster

Transcription

1 Your flexible care options from Foster

2 Where aftercare isn t an afterthought Our refrigeration products have been engineered to provide years of exceptional performance, efficiency and reliability. But even the most reliable products require some level of care to ensure optimal performance, month after month, year after year. It is all about making sure your food is safe and that your ingredients can be kept fresher for longer. We feel it s important that our customers can come to us to choose the aftercare options that work for them. Whether it s a warranty, an extended warranty, a preventative style maintenance plan or a pay-as-you-go on-demand repair service, across all aftercare options, Foster is uniquely placed to deliver for you in a way that no one else can. Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices We understand legal compliance, so you don t have to. 2

3 Choose the aftercare option that s right for you Assure Our extended warranty options Standard 5 day - 48hr response Premium 7 day - 24hr response Assess Our 30 point inspection and maintenance plan One low payment for ultimate peace of mind Make your investment go further Assist Our pay-as-you go repair service The best value guaranteed quality on demand service as and when you need it Genuine Foster Parts Foster, first to offer up to 10 years of care for our G2 cabinets and counters when you purchase a LIFETIME OF CARE Plan* Genuine replacement parts direct from the manufacturer * G2 Ultra available on all new G2 products for up to 10 years or the serviceable life of the product. Terms and conditions apply 3

4 Assure reassuring expert care Excellent customer service that s assured Thank you for choosing Foster. As you know, Foster build products to an extremely high standard and we build them to last. But our products do need a level of care to ensure ongoing optimal performance and as the product specialists we want to deliver that care for you. A Foster Assure extended warranty gives you the assurance that your refrigeration system will be cared for by the people who know it best. From our extended warranties Assure Standard and Assure Premium, Foster choices offer two simple warranty packages for whatever best suits your business needs. Choose the right warranty packages for your business: Assure Standard Assure Premium 1 year additional warranty Monday to Friday (8.30am 5pm) Monday to Sunday (9am 9pm) Genuine Foster parts Nationwide repair service All work undertaken by fully qualified Foster factory trained technicians Annual Foster health check Extra year: 150 food storage products 175 ice machines Other packages available Extra year: 190 food storage products 220 ice machines Other packages available 4

5 How can a Foster Assure warranty benefit you? As the manufacturers of your machine, we understand our products better than anyone else and we are best placed to care for them. A Foster choices warranty gives you that irreplaceable direct link to us, the manufacturer: > The technicians you see will be Foster factory trained and approved to the highest industry standards > As the manufacturer and designer of your product we are uniquely qualified to diagnose and correct any faults > Your business matters to us you ve bought a Foster product and as the manufacturers we aim to help you to look after your investment throughout its life, so you ll be happy to buy a Foster in the future Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices 5

6 G2 Ultra reassuring expert care It s difficult these days to understand the difference between a good warranty offer and a bad one. > Have the manufacturers inflated their prices to cover the warranty? > Are there hidden clauses buried somewhere deep in the small print? > Have you maintained the product in accordance with the not so clear guidelines required by the manufacturer? The G2 Ultra way is the clear way Annual health check INCLUDED! Foster has launched the G2 Ultra LIFETIME OF CARE Plan to help you navigate through the murky waters of poor warranty offers. We don t want our customers to be second guessing warranty clauses and jargon we just want you to know how your product is protected. The G2 Ultra Plan is very simple...it covers parts and labour costs and importantly includes regular health checks by a Foster trained technician, for the serviceable life of the product...all for just 7.99 per month. Foster, first to offer up to 10 years of care for our G2 cabinets and counters when you purchase a LIFETIME OF CARE Plan*. 6

7 Industry leading, clear and transparent aftercare from Foster Now we guess you re asking but what s the serviceable life of the product, right? Well, with G2 Ultra we will cover your G2 product for up to 10-years with the simple exclusion of everyday wear and tear items, or product misuse and abuse. We think that s a fair deal. The 7.99 a month includes the cost of parts, labour and annual health checks ensuring that your product is always running at optimum performance. We ve listed very clearly what we mean by wear and tear items which can be found at as well as payment terms and conditions. It really is that straight forward; the G2 Ultra Plan from Foster offers you: > Foster trained technicians maintaining your G2 product > Our promise that only genuine Foster parts will be fitted, helping to maintain the products performance and life expectancy A LIFETIME OF CARE Plan for just 7.99 a month. > All major parts and labour costs relating to manufacturer defects will be covered > Total peace of mind that the hardest working piece of equipment in your kitchen is well looked after Choose what s right for you - take the standard warranty or a G2 Ultra LIFETIME OF CARE Plan. Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices * G2 Ultra available on all new G2 products for up to 10 years or the serviceable life of the product. Terms and conditions apply 7

8 Assess optimum performance, expertise guaranteed Your Assess inspection and maintenance plan direct from the manufacturer Foster believes that there is truth in saying that Prevention is better than cure and while Foster products have been designed to the highest standards, all our machines do still need regular maintenance to keep them in the best possible working order. As the manufacturers of your machine, Foster understand it better than anyone else and so naturally, we d prefer it s us who ensures your refrigeration system is kept working at its optimal level. Assess > Our inspection and maintenance plan Full UK network coverage Work undertaken by fully qualified Foster factory trained technicians Detailed 30 point inspection Advice on legal compliance > F-gas qualified > C&G 2079 compliant > Safe contractor accredited We understand legal compliance, so you don t have to Bespoke plans available Call today for a quote Discounts available for multiple products and sites 8

9 How can a Foster choices Assess inspection and maintenance plan benefit you? A Foster choices Assess plan ensures we re always there to inspect and maintain your refrigeration at regular intervals, both to safeguard ongoing efficient performance and to protect your business against the risk of more serious damage somewhere down the line. We want to ensure that your food is always safe and that your product is working to maximum efficiency. Regular maintenance will typically lower your machines running costs, prolong its operational life span and reduce energy consumption. Keep your product in great working order to reduce these risks: > Field tests show that over a period of time the condenser can block. Even a partially blocked condenser can increase energy consumption by up to 28%. This can also lead to fan motor failures and poor cabinet performance. > Gas leakage can increase consumption by 100%. As a Foster choices Assess customer, you ll have more choice over what s best in your individual circumstances. Our experts give you all the information you need to best suit your business and make advance planning decisions whether choosing to replace or repair products, it s always you that s in the driving seat. Because we look after all makes and models, we can take care of all of your refrigeration equipment. Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices 9

10 Assist flexible, affordable, transparent Foster Assist: pay-as-you-go repairs direct from Foster We know that some businesses don t want contracts and up-front payments, but prefer the ease of simply having access to great customer service as and when they need it. With Foster Assist, you only pay for the services you use, when you use them. And what s more, with this pay-as-you-go package, you pay according to a pre agreed price so you ll know in advance exactly how much everything will cost giving you peace of mind. Have you ever received a bill and it wasn t what you were expecting? Have you thought about what a call out charge really covers? Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices Beware the hidden costs: > How many visits to your site will be needed? And does the technician need to order parts and return to site more than once? > Will the fault be diagnosed correctly first time? > How long should it take to fix a problem? > Do the parts actually need to be replaced? > Are parts genuine and what are you being charged for them? Traditional schemes can hide a variety of such costs, where a cheap call-out can soon snowball into a huge bill. Not so with Foster Assist. We are transparent in our call out costs and ensure the important factors such as: the number of visits to site, time to fix a job, ability to diagnose a problem, parts replacement, parts costs and the use of genuine parts are all taken into consideration and clearly understood in advance. We believe in great customer care, honesty and rapid response times without hidden costs. 10

11 Honest and transparent - no hidden costs guaranteed Your refrigeration equipment runs 24 hours a day, 7 days a week so you need to ensure that you don t compromise when it comes to repair. As the manufacturers and designers of your product we are best placed to save you money on the total cost of repair and this is how: > Pre-agreed costs and pricing for repair work including published parts prices > Full UK wide network coverage > Fast call response times and expert technicians on call as and when you need them > All of our technicians are factory trained and know the products well, including other brands > We know the products and the parts required, that s how we have such high first time fix rates > We will correctly diagnose any problems and let you know your options e.g. replace or repair > We only fit genuine parts that provide performance and longevity > We won t replace parts that don t need replacing It s not about low rates - it s the total cost of the call that counts 11

12 By Appointment to Her Majesty Queen Elizabeth II Suppliers of Commercial Refrigeration Foster Refrigerator, King s Lynn Foster Refrigerator is the UK s leading commercial refrigeration manufacturer. Foster sell a wide range of award-winning refrigeration equipment and systems pioneering new standards in temperature control, hygiene and efficiency. Contact Foster today service@foster-uk.com fosterrefrigerator.co.uk/choices Foster Refrigerator, Oldmedow Road, King s Lynn Norfolk PE30 4JU United Kingdom Foster is a division of ITW We reserve the right to change specifications without notice. choices ISO 9001 ISO 14001