Meeting Room Readiness

Size: px
Start display at page:

Download "Meeting Room Readiness"

Transcription

1 Meeting Room Readiness Eliminate frustration caused by technical problems and user issues that occur during meetings, video conferences and presentations. Constant Connect by Cenero is a suite of managed services that identifies and resolves problems before meetings even start. A dedicated US-based support team provides help with any issues during a meeting and a detailed Analytics Portal lets you track performance and examine data to maximize your technology investment. It is critical that all of your systems function flawlessly for each and every meeting. We also realize that each company has different support needs based on system types, internal support structure and usage patterns. Therefore, we offer various levels of maintenance and support to meet the specific needs of your organization.

2 Start Meetings On Time, Every Time Constant Connect is a suite of managed services that provides the ultimate support for all of your audio visual and video conferencing systems. The suite includes Proactive Services, Reactive Services and RoomCheck - all available separately or as a combined solution. All services include an Analytics Portal, an online dashboard of detailed information on system performance, room usage, inventory mangagement and service calls to help you make more informed business decisions. Our AV Staffing solution manages all aspects of acquiring, hiring and training technical experts to support complex conferencing technology.

3 Proactive System and Network Monitoring: Real time facility-wide monitoring of all AV systems and networks. Nightly Remote System Testing: Remote closed-loop testing turns on and exercises each device to ensure room uptime. Real Time Diagnosis and Repair: Diagnosis and repair of all AV issues to keep systems up and running. Remote Meeting Management: Remotely managed meetings with live technical support to launch and monitor calls, fix issues, and perform pre-meeting testing of audio, video and AV equipment. Remote System Re-Commissioning: Remote testing and re-commissioning of AV on a periodic basis. Call/Resource Scheduling: Online and live assistance to schedule point-to-point and multi-point calls. Reactive Dedicated Live Support: Dedicated 24-hour help desk phone and video support is provided by Tier 3 US-based certified engineers. Service Ticket Tracking: Summary reports of all service calls provided via a web-based portal to help with infrastructure purchasing decisions. Manufacturer Warranty Support: Assistance with all manufacturer warranties to help you get the most from your valuable technology. Firmware and Software Upgrades: Upgrades to the latest major revision to ensure current technology. On-Site Support: Qualified engineers can provide on-site visits for high-priority service issues.

4 The Constant Connect Advantage Managed Services with Closed-Loop Testing Many services claim to monitor and manage all aspects of audio visual and conferencing systems, but really only monitor video conferencing endpoints. Only Constant Connect can truly monitor, manage, test and re-commission the entire audio visual and conferencing enterprise. Remote closed-loop tests turn on and exercise every device in a conference room for increased room uptime, so every meeting can start on time without issues.

5 Help at the Touch of a Button Quickly get help with any issue from tier three service engineers available immediately via phone or video at the touch of a button. Meeting delays equate to lost productivity. Our on-demand technical support engineers are skilled and certified in all major areas of audio, video and conferencing products and systems. The Constant Connect Advantage Detailed Analytics. A comprehensive online database details user trends and service calls. This helps you plan for future requirements, easily alleviate frequent issues and clearly understand how employees are using your technology. Experience & Commitment. With extensive experience designing, installing, managing, programming and supporting audio visual and conferencing systems for corporate enterprises, Constant Connect Managed Services have been successfully deployed worldwide for a variety of companies, universities and healthcare facilities.

6 Proactive Nightly Re-Commissioning & Daily Monitoring One of Constant Connect s most important features is its ability to remotely and automatically test and monitor critical functions of an audio visual system. While most other service plans are strictly reactive - the support only starts once you have a problem - these tests add critical proactive and preemptive capabilities to help thoroughly evaluate the functional state of any audio visual system, catching system issues before they become problems. Our Proactive testing and monitoring modules include: Audio System Test Audio Conferencing System Test Video Conferencing System Test Projections System Test Projector Lamp & Filter Test Device Connectivity Test Component Battery Monitoring Temperature Monitoring Device Connectivity Monitoring Network Connectivity Monitoring System Activity Status Monitoring Analytics Reporting When the tests are completed, a record of the tests is automatically created to store the results. If the audio visual system passes all of the tests, no further action is taken and the test record is closed. If one or more of the tests fail, a Service Call Ticket is created. New Service Call Tickets are continuously reviewed by Cenero s Service Engineering Team. The Service Team then takes appropriate action, including notifying the client, to remedy the problem. Monthly reports are sent to all Cenero Constant Connect clients showing key system metrics and detailing all test records and service calls.

7 Analytics System Performance Reports: Nightly test results for every device in every room to prevent problems ahead of time. Room Usage and Analysis: Detailed reports on room usage and function to get the most value from your technology investment. Inventory Tracking: Tracking of all AV equipment for improved cost of ownership. It is not sustainable to manage a 24/7 facility that holds 56 classrooms and 14 conference rooms in-house. No organization has the manpower to check every device, predict possible failures and alter the physical appearance of complex rooms while not in use. Cenero s Constant Connect gives us an incredible advantage to not only guarantee 100% uptime for the vast number of constituents we serve, but to also make informed buying decisions moving forward. Senior IT Director, The Wharton School

8 RoomCheck 100% Room Readiness RoomCheck offers a tablet-driven tool for manual inspections and hands on testing to track and monitor AV system performance of meeting rooms. Test data and inspection results provide real-time analysis of system issues, availability and functionality. Web-based Application: An on-site resource can track and monitor individual conference room systems with an easy-to-use tablet application. Manual Checklists: Confirm all aspects of your complex meeting room functionality including AV conferencing equipment, battery and bulb confirmation and physical room requirements such as wastebaskets, supplies, etc. Room Tests and Tasks: Tests and tasks can be scheduled on an ongoing or ad-hoc basis and can be assigned to rooms and/or an on-site resource. Test Templates: Individual and group test templates are available based on room classifications. Customized Tests: Customized tests can be created based on your organization s specific requirements. Automatic Service Tickets: Failed room checks automatically generate service tickets for a quick resolution. Instant Reports: Reports are generated immediately illustrating which rooms are functional and what needs to be repaired or maintained. Historical Data: Cumulative data allows for predictive preventative maintenance.

9 Staffing Acquiring, training and managing AV personnel is labor intensive and can distract you from your everyday responsibilities. With our in-depth industry knowledge, we are able to identify, retain and mentor best-in-class AV professionals, offering you a reliable, cost-effective work solution. Industry Knowledge: On-site staff will be proficient in all audio visual and conferencing technologies. You do not need to incur costs to have your staff acquire certifications for your AV equipment, Cenero experts already have the knowledge to support your entire complex infrastructure. Targeted Expertise: Your IT team needs to focus on all aspects of your business from computers to phone systems to network availability. Complimenting your IT team with technicians who specialize in AV means you no longer have to make service calls and wait for problems to be resolved. Your important meetings will be up and running right away, providing a high degree of adoption, system availability and an improved user experience. Managed Personnel: We manage all aspects of the recruitment, screening and hiring, human resources, management, replacement, training and certification of personnel. Cenero trains technicians to work directly at a client s facility providing meeting and event support, preventative maintenance and AV desk support. Global Team: Our AV technicians, operators and meeting support specialists are an extension of the Cenero team. Backed by a global knowledge base, corporate training program and the expertise of multiple teams, our on-site staff can readily tap into any skill set globally from engineering through to quality control to ensure you receive superior support.

10 About Cenero Cenero is a service-focused audio visual, unified communications and IT solutions provider. With extensive knowledge of the most advanced collaboration and audio visual technologies, the company s goal is to deliver programs that improve communication and drive efficiency throughout an organization. Cenero provides systems design installation, managed services, cloud-based video solutions and event services for large corporations, universities and healthcare facilities. Offering complete support for audio visual and conferencing systems, Constant Connect by Cenero is a remote managed service that assures high-availability room readiness for all systems inside high-profile meeting rooms. Intelligent Integration Cenero was an excellent partner, they truly thought of everything from essential elements for high-profile meeting rooms like video systems and device connectivity to developing easy-to-use solutions that would encourage usage. We knew that Cenero would expertly handle all aspects of the process, giving us one less thing to worry about and letting us focus on other key initiatives. Audio Visual / Unified Communications / Managed Services / Show Solutions

AUDIO VISUAL SERVICE SOLUTIONS

AUDIO VISUAL SERVICE SOLUTIONS AUDIO VISUAL SERVICE SOLUTIONS SUPPORTING YOUR AUDIO-VISUAL ENVIRONMENTS As a leading audio-visual systems company responsible for some of the world s most complex and high-profile AV installations, Electrosonic

More information

Benefits. Find The Solution That Is Right For You. Why Hire In-House Resources? We Have What You Need.

Benefits. Find The Solution That Is Right For You. Why Hire In-House Resources? We Have What You Need. Managed Services Managed Services Today s collaboration tools cut costs and empower companies with better communication. Companies that invest in these systems need those solutions to be managed properly,

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Smart Managed Services: Taking The Pain Out of Visual Communications

Smart Managed Services: Taking The Pain Out of Visual Communications : Taking The Pain Out of Visual Communications A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk Managed services for visual collaboration Managing

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

WAINHOUSE RESEARCH WHITE PAPER. Videoconferencing Managed Services A comprehensive support strategy to drive ROI

WAINHOUSE RESEARCH WHITE PAPER. Videoconferencing Managed Services A comprehensive support strategy to drive ROI WAINHOUSE RESEARCH WHITE PAPER Videoconferencing Managed Services A comprehensive support strategy to drive ROI August 2011 Videoconferencing Managed Services A comprehensive support strategy to drive

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

Xerox Remote Print Services Services you can count on

Xerox Remote Print Services Services you can count on Xerox Remote Print Services Services you can count on Xerox Remote Print Services is a managed print service offering that includes our highly skilled customer services team, proactive and intelligent

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Benefits of an ITIL Help Desk in the Cloud

Benefits of an ITIL Help Desk in the Cloud SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3

More information

Connected Product Maturity Model

Connected Product Maturity Model White Paper Connected Product Maturity Model Achieve Innovation with Connected Capabilities What is M2M-ize? To M2Mize means to optimize business processes using machine data often accomplished by feeding

More information

Peace of Mind, Where and When You Need It

Peace of Mind, Where and When You Need It Global Services Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers and network operators

More information

Managed Services Technology Stack

Managed Services Technology Stack Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

How to Buy Support Services for Your Company

How to Buy Support Services for Your Company How to Buy Support Services for Your Company Sustaining Mobility Mobile data collection solutions represent a significant investment in terms of hardware, software, and implementation services, but these

More information

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts Analytical Products and Solutions Complete service and maintenance solutions for your analytical equipment usa.siemens.com/analyticalproducts Support Services for Today, Tomorrow and Years to Come Providing

More information

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office

More information

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost Motorola AirDefense Network Assurance Solution Improve WLAN reliability and reduce management cost The challenge: Ensuring wireless network performance and availability Wireless LANs help organizations

More information

Cisco Remote Management Services for Financial Services

Cisco Remote Management Services for Financial Services Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

Sector-leading support and in-depth expert knowledge

Sector-leading support and in-depth expert knowledge servicedesk on demand Comprehensive, expertly-managed support services from Axonex that provide flexible and reliable solutions tailored to meet any of your IT infrastructure requirements or challenges.

More information

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Video and consumer entertainment Revenue:

More information

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization?

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization? MANAGED SERVICES best practices for your IT environment What are the Advantages of Managed Service for your Organization? Touchbase has been providing managed services to companies all over the world for

More information

Cisco Unified Computing Support and Warranty Services

Cisco Unified Computing Support and Warranty Services Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating

More information

A Global IT Managed Service Provider

A Global IT Managed Service Provider A Global IT Managed Service Provider Service Catalog 2013 www.presilient.com We help ensure that you maximize your current infrastructure investments, while increasing performance across your enterprise.

More information

Information Technology Series Information Technology Consultant 1

Information Technology Series Information Technology Consultant 1 Classification and Qualification STANDARDS The California State University System Information Technology Series Information Technology Consultant CLASSIFICATION OVERVIEW Positions in this classification

More information

Product and Services Agreement BT Conferencing Maintenance Service Schedule

Product and Services Agreement BT Conferencing Maintenance Service Schedule Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the PSA. Ancillary Devices BT Authorized Service Representative

More information

Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7

Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7 Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7 CA Technologies is announcing the General Availability (GA) of CA Application Performance Management (CA APM) 9.7

More information

Putting the cloud to work for your organization. A buyers guide to cloud solutions.

Putting the cloud to work for your organization. A buyers guide to cloud solutions. Putting the cloud to work for your organization. A buyers guide to cloud solutions. What s in this guide for you? If you re thinking about bringing the cloud into your business but aren t sure where to

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Service Lifecycle Management Solutions

Service Lifecycle Management Solutions Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just

More information

Global Services. Your Network s Edge

Global Services. Your Network s Edge Global Services Your Network s Edge Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers

More information

A Video Communications Company. United States

A Video Communications Company. United States A Video Communications Company United States About AVI-SPL AVI-SPL is the world s leading video communications partner. We provide a holistic suite of video collaboration, unified communications, managed

More information

Fle Fl e e t e M na a ge na m ge en m t

Fle Fl e e t e M na a ge na m ge en m t Fleet Management Yale Fleet Management. The Fleet People. You depend on a reliable and productive lift truck fleet to keep your operations moving. But do you know how much your fleet costs to operate?

More information

Instant Technical Brief: A Comparison of Instant Team Sessions and Instant Queue Manager with IBM Lotus Sametime Advanced

Instant Technical Brief: A Comparison of Instant Team Sessions and Instant Queue Manager with IBM Lotus Sametime Advanced Instant Technical Brief: A Comparison of Instant Team Sessions and Instant Queue Manager with IBM Lotus Sametime Advanced Introduction With Lotus Sametime Advanced, IBM has extended the capabilities of

More information

The Facility Manager s Guide to IoT in Meeting Spaces. An AVI-SPL White Paper. www.avispl.com (+01).866.559.8197

The Facility Manager s Guide to IoT in Meeting Spaces. An AVI-SPL White Paper. www.avispl.com (+01).866.559.8197 The Facility Manager s Guide to IoT in Meeting Spaces An AVI-SPL White Paper www.avispl.com (+01).866.559.8197 1 The Facility Manager s Guide to IoT in Meeting Spaces (+01).866.559.8197 www.avispl.com

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

Building a power monitoring and management strategy Selecting the software and services needed to keep critical power systems continuously available

Building a power monitoring and management strategy Selecting the software and services needed to keep critical power systems continuously available White Paper Markets Served Data center & IT By Arthur Mulligan Product Line Manager, Eaton U.S. Power Quality Jim Tessier Product Manager, Eaton IT Hardware and Software Building a power monitoring and

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results. MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

The Professional Services Technology Stack. Automation Is Critical to Boosting Productivity, Revenue, and Margins

The Professional Services Technology Stack. Automation Is Critical to Boosting Productivity, Revenue, and Margins TECHNOLOGY INSIGHT 1 PROFESSIONAL SERVICES TSIA-01914 March 26, 2015 The Professional Services Technology Stack Automation Is Critical to Boosting Productivity, Revenue, and Margins A Joint White Paper

More information

What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program.

What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. FAQ General information and Frequently Asked Questions (FAQs) What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. What are

More information

MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE. Brought to you by Extreme Networks

MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE. Brought to you by Extreme Networks MANAGED SERVICES FOR NETWORKS DECISION MAKING GUIDE Brought to you by Extreme Networks Overview FACT Big data, Internet of Things, BYOD, and cloud-based applications are putting increased device diversity,

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

Customer Support & Professional Services

Customer Support & Professional Services Customer & Professional Services Grass Valley s global network of skilled service engineers and delivery infrastructure can help you deploy and maintain mission-critical products and systems from Grass

More information

Video Communications Management Software:

Video Communications Management Software: Video Communications Management Software: Critical Success Factors for Technology Decision Makers As next generation video and audio communications technologies come to market, organizations have the potential

More information

W H I T E P A P E R T h e I m p a c t o f A u t o S u p p o r t: Leveraging Advanced Remote and Automated Support

W H I T E P A P E R T h e I m p a c t o f A u t o S u p p o r t: Leveraging Advanced Remote and Automated Support W H I T E P A P E R T h e I m p a c t o f A u t o S u p p o r t: Leveraging Advanced Remote and Automated Support Sponsored by: NetApp Brad Nisbet December 2008 Matt Healey IDC OPINION Global Headquarters:

More information

Remote MasterMind for Mobility 2.5. Mobile Device Management Software

Remote MasterMind for Mobility 2.5. Mobile Device Management Software Remote MasterMind for Mobility 2.5 Mobile Device Management Software Remote MasterMind for Mobility 2.5 You have mobility devices in locations all across the area, state, or country. They are constantly

More information

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them WHITE PAPER Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them If you are considering a telepresence or video conferencing purchase for your organization,

More information

CradleCare Support Agreement The Peace of Mind Plan

CradleCare Support Agreement The Peace of Mind Plan CRADLEPOINT // CRADLEPOINT SUPPORT AGREEMENT CradleCare Support Agreement The Peace of Mind Plan From initial device deployment to long-term maintenance and repair, the CradleCare Support Agreement offers

More information

Where do you work? Where do you work?

Where do you work? Where do you work? Where do you work? The answer used to be the name of the company you worked for and assumed you worked in their office building. But today that question takes on a whole new meaning. Today, more and more

More information

Customer Service & Support

Customer Service & Support Customer Service & Support Intelligrated Customer Service & Support Intelligrated offers a wide range of services and support for the lifecycle of each system, including: Technical support Secure remote

More information

8 Steps to Selecting and Implementing Videoconferencing Solutions in Education

8 Steps to Selecting and Implementing Videoconferencing Solutions in Education 8 Steps to Selecting and Implementing Videoconferencing Solutions in Education 8 Steps to Selecting and Implementing Videoconferencing Solutions in Education Successful deployment of videoconferencing

More information

About Talkdesk. For more information, visit www.talkdesk.com. TRY TALKDESK FOR FREE // 2. The comprehensive guide to co-sourcing call center agents

About Talkdesk. For more information, visit www.talkdesk.com. TRY TALKDESK FOR FREE // 2. The comprehensive guide to co-sourcing call center agents About Talkdesk Talkdesk is easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service with phone support. Talkdesk makes it possible to have real time,

More information

WWW.PACOM.COM. Pacom Systems. All rights reserved.

WWW.PACOM.COM. Pacom Systems. All rights reserved. WWW.PACOM.COM Pacom Systems. All rights reserved. SECURITY SOLUTIONS MANAGED SERVICES Did you know? Research shows that a remotely managed system can reduce false alarms by more than 90%.? 3 ? Managed

More information

Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services.

Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services. Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services. What s in this guide for you? If you re considering managed services as a way of meeting your organization

More information

Polycom Global Services

Polycom Global Services SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on

More information

SERVICE PLANS. More Productivity. Less Worry. SERVICE PLANS

SERVICE PLANS. More Productivity. Less Worry. SERVICE PLANS SERVICE PLANS More Productivity. Less Worry. SERVICE PLANS Flexible service plans to help you maximize the value of your technology investment. Let us help you improve your laboratory productivity and

More information

Remote control/problem resolution

Remote control/problem resolution LANDesk Solution Brief: Remote control/problem resolution Solving real IT challenges. Solve user problems the first time anytime, anywhere The Challenge: One thing is certain in the modern enterprise:

More information

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company.

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Table of Contents Introduc on... 3 Microso Exchange Server Delivers Value Your Company

More information

Agile Infrastructure Monitoring for the Application Economy

Agile Infrastructure Monitoring for the Application Economy Agile Infrastructure for the Application Application The Application Is Here Is Your IT Approach Ready? The application economy has taken hold with everything driven by connected applications that run

More information

Deliver superior customer service.

Deliver superior customer service. Deliver superior customer service. MICROSOFT BUSINESS SOLUTIONS FOR FIELD SERVICE MANAGEMENT GREAT PLAINS A Microsoft Business Solutions CRM Application Field work is a vital component for any service

More information

Network Infrastructure Product Guide

Network Infrastructure Product Guide Network Infrastructure Product Guide www.polycom.com solutions made simple, Inc.: 4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only. For North America, Latin America

More information

Remote MasterMind for Mobility. Mobile Device Management Software

Remote MasterMind for Mobility. Mobile Device Management Software Remote MasterMind for Mobility Mobile Device Management Software Remote MasterMind for Mobility You have mobility devices in locations all across the area, state, or country. They are constantly on the

More information

TELEHEALTH TECHNOLOGY SUPPORT SERVICES

TELEHEALTH TECHNOLOGY SUPPORT SERVICES CDW HEALTHCARE WE GET IT HOW WE DO IT. TELEHEALTH TECHNOLOGY SUPPORT SERVICES CDW Healthcare s services can help you get the most from telehealth technology to improve collaboration and quality of care

More information

CineCare services. Ensuring cinema without worries

CineCare services. Ensuring cinema without worries CineCare services Ensuring cinema without worries Ensuring cinema without worries In all facets of our conversion from 35 mm to digital 2D and 3D projection, Barco has worked alongside us as a trusted

More information

Field Service Management in the Cloud

Field Service Management in the Cloud Field Service Management in the Cloud The Rise of Cloud Applications for Mission-Critical Tasks ORACLE WHITE PAPER DECEMBER 2014 Introduction Since the introduction of cloud applications for customer relationship

More information

Remote Control/Problem Resolution

Remote Control/Problem Resolution Remote Control/Problem Resolution Have the best of all worlds secure, reliable remote control with robust information gathering and problem resolution tools Solve user problems the first time anytime,

More information

Remote Services. Working as one with your teams for efficient uninterrupted workflow

Remote Services. Working as one with your teams for efficient uninterrupted workflow Remote Services Working as one with your teams for efficient uninterrupted workflow Make the most of your vital healthcare assets Keep your focus on the clinical and operational excellence of your practice

More information

Enhanced Video Conference Service

Enhanced Video Conference Service Enhanced Video Conference Service 14.1 Ordering 14.1.1 Video Conference Support Enhanced Video Conference Service includes support from a number of video conferencing experts. The AT&T TeleConference Account

More information

Choosing A Service Provider:

Choosing A Service Provider: Choosing A Service Provider: Small businesses face many challenges every day finding good IT support is one of them. IT support can present unique challenges to business owners because many people feel

More information

Three Ways You Can Get More Referral Business

Three Ways You Can Get More Referral Business Three Ways You Can Get More Referral Business Jeff Hartman Product Manager One of the best parts of having loyal, long-term customers is, of course, referral business, but getting more referral business

More information

The Power Of Managed Services. Features

The Power Of Managed Services. Features b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business

More information

Managed Security Services for Data

Managed Security Services for Data A v a y a G l o b a l S e r v i c e s Managed Security Services for Data P r o a c t i v e l y M a n a g i n g Y o u r N e t w o r k S e c u r i t y 2 4 x 7 x 3 6 5 IP Telephony Contact Centers Unified

More information

UNITED TECHNOLOGIES CARRIER CORPORATION. Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO

UNITED TECHNOLOGIES CARRIER CORPORATION. Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO UNITED TECHNOLOGIES CARRIER CORPORATION Remote Monitoring MONITORING YOUR BUILDING 24/7 SO YOU DON T HAVE TO One Source for Total Peace of Mind HVAC/R systems represent one of the largest investments in

More information

Cisco Incident Response and Workforce Enablement for the Utility

Cisco Incident Response and Workforce Enablement for the Utility Cisco Incident Response and Workforce Enablement for the Utility Over the next ten years, it is predicted that aging energy infrastructure and utility industry workforce will undergo their greatest transition

More information

ENABLING TODAY S WIRELESS ENTERPRISE

ENABLING TODAY S WIRELESS ENTERPRISE ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets

More information

Moving to a New Business Phone System

Moving to a New Business Phone System Moving to a New Business Phone System BroadSoft White Paper 2015 BroadSoft. All Rights Reserved. OneCloudNetworks is an authorized BroadSoft Service Provider Introduction Phone systems have been installed

More information

Oracle Hospitality RES 3700 Point of Sale for Quick Service. Maximizing efficiency with a comprehensive solution

Oracle Hospitality RES 3700 Point of Sale for Quick Service. Maximizing efficiency with a comprehensive solution Oracle Hospitality RES 3700 Point of Sale for Quick Service Maximizing efficiency with a comprehensive solution Oracle Hospitality RES 3700 Point of Sale is a complete restaurant point-of-sale solution

More information

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services

THE RIGHT CHOICE. A PARTNER THAT CARES AS MUCH AS YOU DO. Smart Services Smart Services A PARTNER THAT CARES AS MUCH AS YOU DO. We bring over 100 years of leadership in imaging innovation and healthcare IT. Our worldwide services team works along side your professionals, keeping

More information

Online Collaboration For Organizational Training And Development

Online Collaboration For Organizational Training And Development Online Collaboration For Organizational Training And Development The only collaboration solution designed expressly for training and education, Blackboard Collaborate is a comprehensive, open platform

More information

It s as if we are. in the same room. T h a t s n a t u r a l

It s as if we are. in the same room. T h a t s n a t u r a l It s as if we are in the same room. T h a t s n a t u r a l c o m m u n i c a t i o n. NATURAL COMMUNICATION Engage in every business interaction with a colleague, a supplier, a customer, a shareholder

More information

Contact Center TotalCare Enhanced Services

Contact Center TotalCare Enhanced Services ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.

More information

NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service

NetAid Services NETENRICH. Service at a Glance. IT as a Service Offering from NetEnrich. Delivering IT as a Service Service at a Glance The NetAid service focus goes beyond mere monitoring of network infrastructure to preventative maintenance and proactive intervention. This could be a solution for IT managers who want

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Transformação dos negócios com o uso de vídeo. Ricardo Ogata Business Manager 02 de Julho

Transformação dos negócios com o uso de vídeo. Ricardo Ogata Business Manager 02 de Julho Transformação dos negócios com o uso de vídeo Ricardo Ogata Business Manager 02 de Julho Benefit Use Case Adoption Business Transformation Curve In person Pervasive Collaborative Time Teams Connected

More information

Symantec Asset Management Suite 7.6 powered by Altiris technology

Symantec Asset Management Suite 7.6 powered by Altiris technology Symantec Asset Management Suite 7.6 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Mellanox Value Added Services & Support

Mellanox Value Added Services & Support Mellanox Value Added Services & Support Mellanox Services Mission Support our customers and partners unlock the potential of Mellanox products 2 3 Mellanox Value Added Services & Support Value Added Services

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

Hosted PBX: Call Center- ACD

Hosted PBX: Call Center- ACD Hosted PBX: Call Center- ACD 0 VoIP Logic Call Center The VoIP Logic Broadworks based Call Center/Automatic Call Distribution (CC/ACD) application enables Service Providers Partners (SPPs) to take advantage

More information

21 Questions you should ask your IT service provider Before hiring them to support your network

21 Questions you should ask your IT service provider Before hiring them to support your network 21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information