CradleCare Support Agreement The Peace of Mind Plan

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1 CRADLEPOINT // CRADLEPOINT SUPPORT AGREEMENT CradleCare Support Agreement The Peace of Mind Plan From initial device deployment to long-term maintenance and repair, the CradleCare Support Agreement offers the resources and expertise to keep your edge network humming. Protect customer data with regular firmware updates Maintain PCI Compliance with up-to-date router and modem firmware Maximize revenue through always-on uptime and response times Save time with access to knowledgeable enterprise technical staff and online tools The CradleCare Support Agreement is nearly 50% less costly than the industry average for comparable support agreements Manage & Optimize Keep deployments running with less time and effort. The CradleCare Support Agreement gives IT professionals access to a dedicated CradlePoint Support Engineer, who provides consultation on network design, works with multiple parties including wireless operators to triage and address issues, and to serve as one point of contact with guaranteed response times. In the absence of a CradleCare Support Agreement, IT personnel will deal with up to four additional points of contact to resolve each issue, tripling time to resolution. 1 INCLUDES ADVANCED HARDWARE REPLACEMENT Even the most durable of devices must be replaced from time to time. Take advantage of the CradleCare Support Agreement s extended warranty, which guarantees free, next-day replacement of any failed devices. Instead of spending extra money warehousing spare parts, save up to 90% of hardware costs by purchasing the CradleCare Support Agreement with advanced replacement CradlePoint Technology. All rights reserved cradlepoint.com

2 CradleCare Support Agreement CradleCare Basic CradleCare 12x5 phone support Router firmware upgrades & bug fixes Modem firmware upgrades Qualified 24x7 technical phone support Support Response SLA Extended hardware warranty with next business day replacement (max 5-yrs from purchase of hardware) Assigned Enterprise Support Engineer (for deployments of 50 routers or greater) Enterprise engineering resources for network design and best practices implementation as your needs evolve Priority consideration of future feature requests and beta trials PCI COMPLIANCE & A FULLY OPTIMIZED NETWORK Stay ahead of regulatory changes and yearly compliance audits. Firmware updates and security patches help prevent breaches and ensure PCI Compliance. Optimizations and bug fixes boost return on investment by producing faster speeds and better connections across a deployment. PCI non-compliance and security breaches can cost an enterprise anywhere from $5,000 per month to $100,000 per day in fines. 2 1 According to CradlePoint internal research. 2 Litan, Avivah. Changes Will Improve PCI Security, But Not Enough. Gartner. September 14, https://www.gartner.com/doc/ ?ref=SiteSearch&sthkw=PCI%20noncompliance&fnl=search PCI Noncompliant Consequences. Focus on PCI What s Included with Your CradlePoint Product: One-Year Warranty Access to CradlePoint Online Enterprise Services Knowledge Base and documentation Hardware repair/replacement with three- to five-day shipping Software bug fixes only One year with extended options for two, three, and five years... Proof Is In The Planning: CradlePoint Site Survey In addition to CradleCare Support Agreements, CradlePoint offers site survey and installation services to ensure smooth deployment. CradlePoint engineers use proprietary site survey tools to create a comprehensive report of unique reception needs and installation recommendations. By directing installation and deployment best practices and coordinating all vendors, our engineers ensure that CradlePoint solutions are optimally installed the first time, reducing future truck rolls and increasing velocity of the overall deployment. Installations done using CradlePoint s established protocols have a 98% success rate. 1 For 1000 device deployments, that could save up to $100, CradlePoint Technology. All rights reserved cradlepoint.com

3 Enterprise Cloud Manager Network Management & Application Platform Global Leader in 4G LTE Network Solutions

4 DEPLOY & MANAGE THE INTELLIGENT NETWORK Rapidly deploy and dynamically manage networks at geographically distributed locations with Enterprise Cloud Manager, Cradlepoint s network management and application platform. Improve productivity, reduce costs, and enhance the intelligence of your network and business operations. + + Zero-touch Deployment: Configure devices by groups or individually, and update firmware easily with a few clicks. + + Simplified Management: Monitor device statuses in real-time and set proactive alerts for optimized 3G/4G data usage and network uptime. + + Instant Insights: Always connected, real-time network analytics to manage data usage, performance, and costs. KEY FEATURES + + Tier 4 datacenter, SSAE Type II (SAS 70) compliance compliance + + Centralized management + + WAN access over 3G/4G and wired Ethernet connections + + Configure groups and individual devices + + Remotely update firmware + + Manage user access + + Create alerts (downtime, security, & data usage) + + Group & device reporting + + Secure device registration and authentication + + Efficient, bi-directional management protocols + + Open API Location services and geo-fencing only available in Enterprise Cloud Manager PRIME 2015 Cradlepoint. All Rights Reserved cradlepoint.com 2

5 Branch Offices Business Continuity Interactive Kiosks Digital Signage WiFi Transportation INSTANT INSIGHTS & INTELLIGENT MANAGEMENT Proactive alerts and reporting enable you to better manage devices across your organization. + + Robust analytics to manage performance, data usage, and costs + + Application aware policies for intelligent WAN selection and optimization + + Set alerts for 3G/4G modem connectivity issues, data usage, failed login attempts, modem removal, unauthorized users or configuration changes + + Manage networks intelligently with realtime QoE analytics Location-based analytics LOWER THE TOTAL COST OF OWNERSHIP Protect mission-critical applications improve network uptime and performance while reducing costs: Cloud-based Out-of-Band Management (3rd party router CLI access) + + Using cloud secure access, extend management capability to any primary router out-ofband without a static IP (ECM PRIME only) + + Perform remote diagnostics status reports and error logs + + Troubleshoot without onsite IT support + + Monitor 3G/4G data usage, avoid overages + + Reduce truck rolls, saving time and money + + Prevent poor customer experiences and lost revenue caused by Internet downtime 2015 Cradlepoint. All Rights Reserved cradlepoint.com 3

6 PROTECT YOUR NETWORK + + Secure data transactions with advanced VPN options + + Integrate Zscaler Internet Security to inspect and filter direct to internet traffic with near-zero latency + + Enterprise class Tier 4 datacenter, SSAE Type II (SAS 70) compliance + + Upgrade firmware remotely ensure upto-date security and PCI compliance + + Unified Threat Management (IPS/IDS) security options Rogue AP detection SCALE FASTER Upgrade firmware for devices & groups + + Zero-touch configuration at installation for rapid deployment + + Deliver services and applications for increased security and capabilities + + Integrate easily with enterprise applications using Cradlepoint s Open API + + Cloud-managed instant scalability with no capital infrastructure costs 2015 Cradlepoint. All Rights Reserved cradlepoint.com 4

7 ZSCALER INTERNET SECURITY Configured in minutes, best-in-breed Zscaler Internet Security protects your organization from web-based threats. CP SECURE THREAT MANAGEMENT A comprehensive intrusion prevention and detection system (IPS/IDS) that is powered by Trend Micro s industry leading DPI engine. LEARN MORE AT CRADLEPOINT.COM/ECM 2015 Cradlepoint. All Rights Reserved cradlepoint.com 5

8 Functionality Standard PRIME Cloud-based network management for distributed enterprises Advanced, location-based all device network management Analytics Dashboard Aggregate Data Usage Cellular Data Usage Real-time Configuration & Monitoring Troubleshooting (Ping & Traceroute) Advanced Location-Based Management Location Services + Map Location + Geo-fence Linked Router Management (LLDP) Advanced Enterprise Routing + OSPF / BGP / RIP + VRRP + STP + NHRP Advanced VPN & Tunneling Protocols + OpenVPN (SSL VPN) + L2TP NEMO/DMNR Primary NEMO/DMNR Failover Console + Command Line Interface (CLI) + Out-of-Band Management Historical Data 30 days 90 days Modems Multi-Carrier Software Defined Radio Modem Firmware Updates Groups Group Dashboard Create / Manage Groups Configuration & Monitoring Router Firmware Updates Alerts Alerts Management Reporting 2015 Cradlepoint. All Rights Reserved cradlepoint.com 6

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