Business Application Services. Achieving excellence the way your business needs it

Transcription

1 Business Application Services Achieving excellence the way your business needs it

2 The Business Landscape More than ever, organisations are increasingly reliant on software applications to provide decision-makers with relevant and updated financial data. They need technologies to manage their customers, suppliers, partners, as well as talents within the organisations. More importantly, they need technologies to help plan for their next business strategy. You will need to have the right technologies in place to rapidly adapt to the changing needs of your customers. IT infrastructure must also be scalable, striking a right balance between meeting stakeholders expectations and managing conservative operational costs. To stay ahead in the market, organisations must strike a balance between investing and keeping costs manageable. NCS can help you achieve that balance and to keep customers satisfaction high.

3 The Business Landscape NCS has over 25 years of experience in various industries, including Government, Financial, Healthcare, Education, Defence, Transportation & Logistics, and Telecommunications. We use Bizval, a proprietary suite of methodologies to guide our customers through a structured, process-driven path towards solutions that are relevant and practical to their business needs. NCS services range from consulting, application development, implementation, maintenance to management. Whether you are sourcing for on-site or offshore IT services, NCS provides you with a onestop solution for your business application needs. NCS Business Application Services encompass a wide range of end-to-end business and IT solutions. We operate out of our Global Delivery Centres (GDC) strategically set up throughout Asia-Pacific, servicing our customers across the globe whenever and wherever required. These Centres of Excellence are staffed by 7,000 certified, multi-disciplinary ICT professionals. To be at the forefront of technology, NCS is constantly innovating to empower our customers with today s best technologies and practices. With Catalyst, an innovative initiative, organisations are able to connect, communicate and collaborate more effectively within the corporate community for ideas generation to propel go-to-market ideas and achieve global depth and width in customer reach. Catalyst solutions include OnePlace, OneMobility, OneCal, OnePub and OneAnalytics. End-to-end Delivery of Business Value Current State Define Value Realise Value Sustain Value Future State Consulting Services Application Services Business Transformation IT Transformation Stakeholder Transition Management Custom-built Application Development Packaged Software Implementation Application Testing Application Management Application Modernisation Business Process Outsourcing Services Cloud Computing Catalyst Operational excellence by enabling organisations to focus on business-critical operations High-value solutions through NCS methodologies and tools Access to highly skilled professionals Effective, efficient and agile processes Ease of service engagement from strategic locations High-quality services with state-of-the-art technologies and facilities Reduced total cost of IT ownership, making IT budgets more manageable Flexibility to transform to future generations of applications Leverage on NCS vast experiences in outsourcing and IT applications delivery for application offshoring projects Enjoy labour arbitrage from our offshore delivery centres, located in processing cost competitive locations. We have delivery centres in China (Chengdu, Suzhou and Shanghai), Malaysia (Kuala Lumpur) and the Philippines

4 Consulting Services Business Challenges In order to meet market demands and customers expectations, organisations need to be nimble and react swiftly. Organisations positioned to embrace change are the ones that grow and remain as market leaders amidst market challenges. The secret to their success lies in having clear business strategies, and processes that are optimised by IT aligned to their business needs. With increasing focus being placed on Business and IT integration, it is crucial to explore and manage business and IT transformation in an end-to-end, holistic manner. Our Services NCS Consulting Services provide thought leadership, best practices, deep industry technological expertise and strategic alliances. We listen to our customers needs before designing tailored, value-based solutions. Using Bizval, NCS patented and value-based suite of methodologies, we synchronise business strategies with technologies that not only fulfil organisation s business objectives, but also unlock new opportunities that enhance business value for our customers. We offer the following Business and IT Consulting services to help you gain a competitive advantage: Business Transformation IT Transformation Stakeholder Transition Management Achieve value-based outcomes, using our structured methodology and consulting approach Gain access to our extensive and in-depth knowledge of public and private industries and trends Get quality consulting services from our pool of experienced consultants Smooth project delivery, leveraging on our consulting experiences in large scale and multi-agencies projects for Singapore and international clients Generate innovative ideas through our consulting services Continual improvement through a long-term partnership with us Business Transformation Business processes form the core of any organisation s operations, and determine the organisation s year-on-year cost and efficiency. To stay competitive and relevant, business processes must be efficient, effective, agile, and aligned to the organisation s mission, vision and strategic objectives. NCS helps organisations identify and address key business priorities by improving their business processes. We leverage on our strong business and IT knowledge, using a tested and proven methodology to help organisations achieve efficiency, effectiveness and agility in their process improvement initiatives. We ensure that all process improvement initiatives result in the delivery of quantifiable business value. NCS Business Transformation services provide the following: Process Excellence Initiatives to enhance business operations Shared Services/Outsourcing Advisory Provide outsourcing feasibility studies for customers Business Domain Excellence Advice on how you can leverage on IT for your specific business domain for both public and private sectors We also offer a wide range of process improvement solutions based on industry best practices: Process Capability Development We assess process capability development needs, develop a capability development plan and conduct experiential learning workshops to equip participants with basic Process Re-engineering for Value (PRV) skills Process Review We review existing business processes for alignment to the organisation s strategic objectives. We also highlight areas that require streamlining to increase efficiency, effectiveness and the ability to respond to changes Process Improvement Using NCS Bizval, we identify and prioritise opportunities for improvements, and design relevant processes for improving overall business performance and value Process Re-engineering We facilitate critical breakthroughs in performance through radical re-engineering of the organisation s key processes. The impact of re-engineered processes to other organisation components, such as existing policies, are reviewed

5 Process Readiness Diagnostics We assess customers readiness to use the new processes and measure periodic progress through web-based diagnostics tools Achieve efficiency and effectiveness improvements in your business processes by leveraging on NCS s PRV methodology Leverage on our in-depth knowledge of public and private industries processes to deliver quality recommendations Leverage on our pool of experienced and trained consultants to provide innovative business process services Engaging organisations in reviewing and redesigning processes Deliver business value for all process improvement initiatives Knowledge transfer of key process concepts, which enables customers to manage processes within the organisation IT Transformation New regulatory and growth requirements pose challenges to CIOs and IT managers. Without alignment of IT to business goals, service delivery can easily fall below standards expected by your customers. To address dynamic business needs, enterprise IT requirements need to change constantly. NCS helps our customers to deliver optimal business value through an IT Transformation process that focuses on aligning IT to business needs. The processes we introduce will help the flow of up-todate information across business units, improve overall service quality and manage IT costs. The alignment of technology to business processes will achieve higher operational efficiency, cost-savings and enhanced communication with customers and partners. We provide the following consulting services to bring about the IT Transformation benefits and value to organisations: IT Review & Planning An IT review and planning process provides a comprehensive review of your IT landscape against the business needs. It starts with a review of the business to clarify business needs, and concludes with an IT blueprint to deliver solutions that addresses your organisation s needs. The IT blueprint helps you achieve the following: - Make informed decisions on IT investments - Clarify the scope and business requirements for IT as well as the business value of IT - Ensure IT solutions are better aligned to address business needs IT Governance & Organisation Transformation As organisations outsource or downsize their IT operations, CIOs are under pressure to improve productivity and reduce IT manpower costs. NCS can help with a comprehensive review of your IT governance, identify areas of improvement, and suggest best practices to strengthen your IT workforce Technology Advisory We assess your needs and recommend technologies to best fit your business. We help you to catch up with best practices and technology developments, as well as choose the right business application and IT infrastructure for your business environment Improved operational efficiency and service delivery Reduced cost through optimised use of technology Enhanced communication with customers and partners Shortened time to incorporate new capabilities and technologies into existing infrastructure Increased flexibility to support business growth Informed decisions on IT investments Business & IT Consulting Services

6 Application Services Stakeholder Transition Management In NCS Stakeholder Transition for Value (STV), we adopt a holistic and systematic approach to managing organisation transformations. We assess the impact of change to all critical organisation components, and work with the stakeholders to define a comprehensive roadmap to help them through the transition, stage by stage. We proactively engage stakeholders at the start of the change process. We offer Change Management Solutions that cater to the different needs of organisations: Stakeholder Development We identify and customise programmes to coach different stakeholder groups according to their respective change roles Transition Experience Management We develop plans to encourage buy-in among stakeholders. Through interactive and high profile events and activities, we generate excitement and create a positive change experience for stakeholders Communications Management We develop a communications plan that delivers the right messages to the right people, using the right avenues at the right time Organisational/HR Alignment We provide recommendations for aligning organisational structure, culture and human resource processes and policies critical to support the desired future state of the organisation and sustain the changes Capability Development We equip key stakeholders and the change team with change management skills and knowledge to drive, support and sustain change efforts Transition Readiness Diagnostic We assess customers readiness for change and measure periodic progress through web-based diagnostic tools Early collaboration with customers to define a holistic Change Management Roadmap Alignment and integration of the Change Management process to the Change Implementation process to ensure smooth project delivery Strengthen your organisation s capabilities in Change Management through our commitment in coaching of change agents and Change Management training workshops Application Services Business Challenges Globalisation and the ever demanding business environment, coupled with the exponential growth in personalised and on-demand data, has led to a rapid expansion in application utilisation. Market leaders are breaking new grounds with new applications that embrace the latest in Service Oriented Architecture (SOA), Cloud Computing, mobile and other state-ofthe-art technologies. For both departmental and mission-critical application systems, it is important to ensure they are scalable, secure, always available, and performing optimally. Collaboration with external customer and partner networks has become the norm. But many CIOs and IT Managers face the challenge of managing legacy application systems that are slow to respond to business changes, have inflexible infrastructure and suboptimal operating costs. NCS Application Services Approach Define Value Strategise/Plan Business & IT Consulting Realise Value Implement/Transit Application Development Sustain Value Manage/Review Application Management Planned and structured management of stakeholders, leveraging on NCS value-based STV methodology Quality outcomes through transformation initiatives that leverage on our extensive Change Management experience Quality guidance by our certified and trained Change Management consultants Value-added Services Testing Business Process Outsourcing Cloud Computing Technology Support Services

7 Custom-built Application Development Packaged Software Implementation Application Testing Application Management Application Modernisation Custom-built Application Development For custom-built application development, Bizval provides a unique set of processes for enabling business processes, known as Technology Transformation for Value (TTV). NCS houses one of the largest number of ICT professionals with Certified IT Project Manager (CITPM) in Singapore and Project Management Institute (PMI) certification in the Asia-Pacific Region, including consultants certified in industry recognised architectural and usability standards. NCS delivers projects through systematic, process-driven and proven approaches, so that clients are assured of efficiencies and quality in their IT. Mobile Connect Operations Connect A value-based Application Development Methodology for application lifecycle management Gain process improvements by leveraging on our broad domain exposure Use the right technology and tools for your application, by tapping into our expertise in system integration Access to a large pool of resources to ensure successful service delivery: o Certified and trained Project Managers to lead in the application delivery o Certified Architects to bring the emerging technologies, frameworks, solutions and best practices to the service o Certified n and trained Software Engineers s es Transition fo r lu Va NCS Custom-built Application Development services can help you architect, design, build and deploy the solutions in the following areas: Service Connect Exchange Connect e Mainframe Applications Web-based Applications SOA Reference Model Migration of Legacy Applications We also offer a full range of application life-cycle services. Our Application Development Framework, iconnect, can implement enterprise-wide solutions by providing a foundation for extensibility and adaptability alue et ov ntr im Ce er Service Oriented Architecture old Web Portals Wireless Applications Stakeh e-commerce Applications Automated Performance Testing ic Outcom us e Foc T Application Healthcare Services We offer the following tailored services: iconnect.java iconnect.net i By using NCS Bizval, we take a value-based approach towards defining, realising and sustaining business value for your IT. We work with your key stakeholders to create a portfolio of application services using both customised and packaged software while ensuring optimal performance with your legacy applications. With our wide range of application and bundled services, we can customise our solutions and service levels to suit your business needs. to the enterprise applications. iconnect reduces development time while delivering higher-quality, secure, maintainable and usable solutions. The NCS iconnect Suite comprises: Bu s Our Services

8 Packaged Software Implementation To fulfil our customers business objectives, NCS takes an integrated approach towards applying technologies to strategy. We take a total-solution approach towards the selection of service, tools and professionals, integrating business processes into a single enterprise-wide information system with better cost management controls. We partner with strategic technology developers, solutions and platform providers to ensure a totally integrated solution. Our track records in delivering Enterprise Resource Planning (ERP) and Business Intelligence (BI) Solutions, many of which are largescale, multi-million-dollar projects, differentiates us as the preferred service provider in this market. Enterprise Resource Planning We have specialists and consultants in: Business Consulting Functional/Application Solutions and technical consulting in Human Capital Management, Financials, Supply Chain Management System Consulting Project Management Complementary products and services that accompany the ERP implementation, such as Disaster Recovery Service, Managed Services, Helpdesk Support, Hosting Services, Business Intelligence, Change Management and Business Process Review Our ERP life cycle support includes: Business Requirement /Gap-Fit Analysis Configuration and Implementation Interface Development and Integration System migrations and upgrades Post Live support and enhancement services User training and technical support Outsourcing services Our ERP accelerates your business goals by: Introducing business applications using suitable packaged solutions implemented by our experienced domain experts Accelerating the implementation of highquality application enhancements, through proven methodologies, practices, processes and tools Timely delivery of quality and cost-effective solutions Exceptional project and risk management capabilities Optimising your application maintenance and production spending Corporate resources are freed from everyday mundane maintenance activities Better use of your organisation s scarce application support skills Business Intelligence To meet the pressing information needs of business decision-making, NCS devises Business Intelligence strategies to simplify the process of information gathering. Our group of technology specialists have many years of BI implementation experience. NCS takes a vendor-neutral approach to helping customers identify the technologies that best meet their business needs. Teamed with domain experts in various industries, NCS can help you identify the most appropriate tools for your analysis and reporting needs. Our range of BI services include: Consulting services Data Architecture Implementation Project Maintenance Enhanced Real-time access to reports Achieve Single Version of Truth (SVOT) for your business database Manage your data efficiently through o Standardised definitions and meanings o Reduced data redundancies

9 Application Testing With the increasing reliance on applications to drive business efficiencies, organisations often have to ensure high quality systems at the expense of time-tomarket. They face the following challenges: Business Challenges Software defects and downtime have direct business impact; managing and controlling testing cost is challenging as it can grow to 60% to 80% of the project cost Technical Challenges With the increased complexity of application and technologies, software testing is becoming more complex. There is a general shortage of test expertise, and know-how in tools Customer Expectation Customers expect more in terms of quality, so meeting application quality objectives is becoming more challenging Key Challenges Business Challenges Technical Challenges Customer Expectation To safe-guard your investments, it is essential to identify an appropriate source for conducting comprehensive and end-to-end quality assurance. NCS has a dedicated Test Centre that offers tools and testing professionals to address your needs. We provide: Un-biased evaluation and added assurance of software quality End-to-end and integrated testing solutions and services, from test planning, test design, test execution to test reporting Well-established and proven test processes Consistent and structured testing practices to ensure testing is not compromised for both new and existing systems Functional Test Web Application Security Testing NCS Test Offerings Enabled by our structured approach, test methodologies, skill sets and experiences, we create value for our customers through a comprehensive set of testing services. These include: Functional Test Services We ensure that our customers business requirements are met by validating the system s functionalities against the stated requirements for the function s input, data manipulation and output. Functional Tests are planned and designed according to the accepted functional specifications or business cases. All defects found are recorded as incidents and rectified by the project development team. NCS provide 3 different types of Functional Tests: Functional Test We conduct function level testing as well as business scenario flow testing to validate against expected functional requirements Regression Test We retest enhanced system to ensure that new features do not affect existing functionalities Automated Test We conduct automated test execution using test tool to reduce effort for repeated execution (recommended for large scale and repetitive regression testing) Performance Test Services Performance Test Test Automation We address performance-related issues in IT systems early to avoid system downtime. This gives users a positive experience when using the IT system. NCS provides 3 different types of Performance Tests: Load Test Verifies that the system is able to meet stipulated performance requirements with the projected load of users Stress Test Verifies system performance under higher-thanexpected load conditions Application Services

10 Endurance Test Verifies performance and reliability of the system over an extended period of time Test Automation Services NCS reduces testing cycle times by using tools to automate repetitive tests. We provide integrated services to plan and implement automated testing scripts. We use parameterised test scripts and multiple sets of test data to drive and automate the testing of functions in an application. Web Application Security Testing More companies are increasingly providing online services for customers. However, exposure of their services on the Internet creates opportunities for hackers to try to breach the system to obtain data or to perform illegal transactions. NCS can help you identify vulnerabilities in your business-critical web applications, such as: SQL Injection Man-in-middle attacks Cross site scripting NCS Test Centre comprises a team of skilled testing professionals with years of experiences in quality assurance in various industries. Through NCS Test Centre, NCS provides customers with: High quality assurance based on un-biased evaluation of applications Increased testing efficiencies via wellestablished and proven test processes Improved testing effectiveness through consistent and structured testing practices for new and existing systems Easy access to professional testing resources and end-to-end services Application Management Whether you need to correct a production problem, fix an application defect or enhance your application, our service model is designed to ensure high performance for your applications. A typical maintenance support service begins with service desk corrective maintenance to support dayto-day system operations such as customer queries and problem resolutions. Enhancement services can be on-going to incorporate changes and new functionalities in the system. Our consultative approach, commencing with a review study, takes a holistic view of your technology roadmap, business priorities and people. We assess redundancies and assist with system transitions. We deliver application support that optimises your applications and meets your ever-changing business needs. With NCS, you enjoy these distinct benefits through our innovative Application Services: Tap on the largest pool of certified consultants in Singapore 24 x 7 integrated global resources - Local, global or hybrid models Use our proven methodologies, processes and best practices Customised dashboards to manage effectively Reduce your total cost of ownership and increase ROI Transit seamlessly with NCS value-added management approach Have peace of mind

11 Sustain Value Manage/Review Application Management End-to-end Application Management Service Desk To provide day-to-day helpdesk support Maintenance (Application Support) Corrective - To correct discovered problem Preventive - To detect & correct latent faults Operation Monitoring - To monitor and conduct health check Enhancement To improve application performance and maintainability End-to-end Application Management Application Services Application Modernisation Optimised performance provides organisations with an edge to leadership in their playing field. The ability to identify the best approach to refresh their IT investment is critical to achieving such efficiencies. NCS provides a systematic and comprehensive approach to modernise legacy applications and supporting infrastructure. With our Refresh, Replace and Retire approach, we help customers identify the best step forward to achieve optimised IT performance with their IT investments, which leads to improved business agility and competitiveness. NCS Application Modernisation Service help your organisation achieve: Lower systems and infrastructure support costs New features, flexibility and scalability for existing systems Increased systems efficiency for heightened business productivity Reduced time to market 1 Assess & Innovate Application 2 Decide Options for Application Modernisation Remain Refresh Replace Retire As Is Software Platform Custom Package Delivery Model Decommission 3 Implement Option Application Modernisation Approach

12 Business Process Outsourcing Services Business Challenges Although the outsourcing market has matured, many organisations are still encountering business challenges when considering outsourcing. Business Process Outsourcing Banking Operations Your organisation can become leaner and more efficient by exporting low-value functions and activities and focusing on your core competencies. The key benefits of outsourcing are: Finance and Accounting Contact Centre Greater focus on core functions Accelerated speed to market and building of revenues Internal management disciplines resulting from the outsourcing exercise itself Achievement of lower costs due to economies of scale Improved control of budget Turn capital expenditure into operating expenditure Reduced dependency on internal resources Lowered ongoing investment required in internal infrastructure Our Services NCS offers a comprehensive suite of managed services to free up your limited resources, allowing you to concentrate on your core business. We have a track record of over 25 years providing Business Process Outsourcing (BPO) and Application Offshoring services for both public and private sector organisations. We support growing businesses with cost-effective process management and smooth project transition of the outsourcing processes. Our services are complemented by an integrated operations management system specially designed to support an outsourcing environment comprising onshore, nearshore and offshore locations. Business information and knowledge is securely stored and retrieved while processes are optimised and the service level performance monitored and reported. We offer BPO services in the following areas: Finance and Accounting outsourcing for accounts payable, accounts receivable, customer billing, credit management, general accounting and cash management Bank operations outsourcing such as client statement printing, document management, data entry and encoding Contact centre outsourcing for management and operation of customer care, inbound and outbound service and support calls Human resources (HR) outsourcing for payroll, compensation and benefits administration, claims and recruitment Procurement outsourcing for vendor selection, tendering, negotiation, accounts payable, delivery management, asset tracking and vendor management Other business specific outsourcing requirements, e.g. hardcopy to electronic copy conversion As an alternative to outsourcing, we offer the design and building of shared service centres for Finance, Procurement, HR and IT, where standardisation, streamlining and corporate governance are key drivers. Human Resources Procurement Smooth project transition of outsourcing processes, using NCS proven BPO methodology Use of industry best practices in customer processes, backed by NCS in-depth knowledge of processes in business areas ranging from Finance to Human Resource & Procurement Quality outsourcing advice and recommendations from NCS pool of experienced and trained outsourcing consultants Leverage on NCS vast and proven experiences of delivering business solutions for outsourcing projects Full range of outsourcing services, from early customer engagement to implementation Facilitated customer engagement in business process mapping and documentation Cost reductions from labour arbitrage, using NCS delivery centres across Asia Pacific

13 Transition Management Operations Management Our Services NCS Transition Management service is a structured and holistic change management process. It is designed to help your organisation build confidence and commitment as it transits into a new business model and operating environment. NCS adopts a two phase approach to effectively and successfully manage outsourcing transitions: Mobilisation This is the planning and mobilisation phase where we perform the following due diligence activities: Establish the As-Is business model and operating environment profile Identify transition risk and institute risk mitigation planning Establish a stakeholder management plan and detailed transition activity schedule Transition Execution During this phase, knowledge transfer takes place between the incumbent service provider and NCS, from the existing current operating model to new business model and operating environment. Key activities are: Knowledge acquisition Establishing To-Be governance and operating environment Ascertain service performance requirements Transition change and stakeholder management Assessment of the service s operation readiness, as well as that of service personnel Transition planning, stakeholder and risk management helps you have peace of mind as you transit into a new business model and operating environment Transition risks are mitigated through for NCS well-established and proven methodology Minimum impact to business operations; affected stakeholders are properly managed Assurance of operation readiness of service and service personnel prior to operations take-over Our Services We understand the impact on your customer s business while we take over the outsourced operations. We put in place a capable and competent team to run the required operations governance framework. Our governance framework emphasises on the following: Service Management NCS undertakes the day-to-day operations in support of our customers business. Our continuous service performance monitoring, timely escalation and resolution of issues ensures that we meet or exceed the agreed service levels and contractual commitments. Through periodic reviews, reports and discussions, we ensure that our customer is kept abreast of our service performance and quality Continual Improvement Continual improvement focuses on improving service to our customers and bringing more value to the strategic outsourcing partnership Service delivery standards that are well covered by service levels and contractual commitments Peace of mind while we monitor and manage the operations team s performance Continuous service improvement programmes to enhance service quality and create greater customer value Take advantage of NCS track record for managing large and highly complex outsource operations Business Process Outsourcing Services

14 Offshore Delivery Centres NCS Offshore Delivery Centres provide skilled IT resources from multiple locations in Asia. Use our services to up-skill and re-scale your IT resources at lower cost, lower risks to your customers, and shorten your time-to-market. Leverage on our established infrastructure, resources, and technical knowledge. Our Services NCS Offshore Delivery Centres provide the following services: Business Process Outsourcing IT Outsourcing Contact Centre Application Development Application Management Services Development Centre Service Rapidly increase your resources. We can quickly configure our Offshore Delivery Centres to support your requirements Leverage on NCS established best practices and in-country knowledge in the set up and the operation of Offshore Delivery Centres Access to a large pool of well-trained experienced IT management and delivery resource personnel By leaving the non-core resourcing and facility management to NCS, you can focus on the management of your Business and IT operations. You can also opt for full IT outsourcing with NCS providing the required services based on agreed service levels Enjoy lower operating costs from labour arbitrage, by using our delivery centres at locations where operating costs are competitive. Currently, NCS has delivery centres in four countries; namely Singapore, China (Chengdu, Suzhou and Shanghai), Malaysia (Kuala Lumpur) and the Philippines Safeguarding your interests through our commitment in service quality, security and compliance Chengdu BPO ITO Development Centre Kuala Lumpur BPO ITO Development Centre NEPAL INDIA BHUTAN BANGLADESH Chengdu BURMA SRI LANKA Kuala Lumpur CHINA LAOS S uzhou HANOI THAILAND VIETNAM CAMBODIA MALAYSIA BRUNEI S hanghai TAIWAN HONG KONG SAR SOUTH KOREA PHILIPPINES NORTH KOREA SINGAPORE SABAH I N D O N E S I A JAPAN PAPUA NEW GUINEA Suzhou ITO Testing Development Centre Shanghai BPO Centre Data Centre Philippines ITO Development Centre Singapore ITO, NOC, SOC Data Centre Call Centre Development Centre

15 Cloud Computing Cloud Computing Business Challenges Today, there is an ever-increasing number of companies exploring and buying Everything-as-a- Service (XaaS) from applications to computing solutions, storage and networking power from the Cloud. But the reality is Cloud is not applicable in the same way for every organisation. It has become increasingly important for CIOs to plan and set their own Cloud vision and strategy to foster operational excellence and cost efficiencies. Cloud Computing is here to stay as companies are looking at new priorities arising from paradigm shifts in the business landscape. The uncertainty of economy, shortage of space and power, new emphasis on green technology, intensifying competition and a more demanding customer base all point to cloud computing as the next gamechanger in IT. Our Services There are many considerations for Cloud Computing transformation and the complexity of these issues very often impedes the implementation of cloud services if not addressed in the early phases of cloud strategy development and design. For any organisation to determine its own cloud roadmap and adoption, a clear understanding and resolution of the following considerations has to be attained: Is Cloud Computing for your organisation? Is your organisation ready for Cloud Computing? Which type of Cloud (Private, Public or Hybrid) is suitable? How can my organisation get on-board Cloud Computing? What does it mean to the organisation in due course? NCS understands the key considerations and our solutions are developed to help ensure successful cloud adoption, from Consulting to Services Integration, Application Development, and a valuable portfolio of Cloud Enablement services. As a proficient aggregator, integrator and enabler in Cloud computing, NCS provides an efficient, secure and scalable cloud eco-system for organisations. Orchestrating to bring out the distinguished benefits of different ensembles of Cloud Computing, enterprises can adopt their choice cloud solutions through cloud-to-cloud federation and integration services in a controlled and manageable environment. Seamless integration to choice cloud Business agility for faster go-to-market Synergised roadmap for Cloud adoption Cost optimisation: Transform Capex to Opex Secure and scalable cloud environment Enabling a seamless Cloud Adoption Life Cycle through: Design, Build and Operation Cloud Consultancy Assess the suitability and readiness of Cloud adoption Define and design the enterprise cloud computing strategy Define the holistic change management plan and measurement criteria Design Operate Build Cloud Enablement Offer private/ public/ XaaS services Provide cloud-to-cloud connectivity Deliver aggregated information by leveraging on different services/ cloud offerings Cloud Implementation: Service Integration, Application Development Integrate backend applications to Cloud services Develop custom Cloud-based applications. Migration & Service Integration with NCS SaaSConnect. SaaSConnect is a platform that enables, connects and aggregates cloud services, made available to users using web interfaces. It is designed to: Jump-start your cloud journey, by enabling and connecting to SaaS providers Allow single sign-on for a seamless user experience, while connecting to different services Contain sensitive information on-premise while leveraging on service by external cloud providers

16 OnePlace TM OnePlace Be intrigued by a whole new collaborative platform with OnePlace TM an NCS cloud offering enabling Enterprise customers to make collaboration more interactive and rewarding. OnePlace TM offers Mobile, Social Media, Cloud and Business Intelligence services to improve communication and teamwork between employees and customers of your organisation. Business Challenges Silo communication channels among stakeholders make reaching out and collaboration tedious and cumbersome Legacy infrastructure does not scale fast enough to embrace new technologies and to enable organisations to meet market demands Lack of expertise to leverage new mobile technologies for business growth and market outreach 3 winning strategies for your organisation: Informed Business Decisions o Comprehensive web analytics and reporting on user behaviour, profiles and trends offer insights that support evidence-based decisions Accelerate Time-to-Market o With ready plug-in technology, this speeds up deployment time Drive User Engagement o Mobility features ensure faster, wider reach to targeted users o Crowd-sourcing enabled feature facilitates effective user collaboration and sharing of information within the organisation VC : Virtual Communities UL : Unstructured Learning CM : Campaign Management EM : Event Management CR : Content Repository

17 OneMobility TM OneMobility This is an electrifying e-mobile world where an explosion of mobile devices and apps is blurring the line between private and corporate time, driving innovation at an incredible pace and scale in devices, mobile apps, processing power and connectivity. Mobility enables the seamless continuation from the desktop experience of work, gaming and e-transactions to the handheld mobile device, namely, the smartphone, notebook and tablet. Employees are becoming increasingly mobile, propelling corporate IT departments to give them access to enterprise applications so that they can work, whenever, wherever, using whatever mobile device of their choice. This is pushing productivity and convenience to new levels and motivating developers to deliver engaging and relevant apps, content and capabilities which augment user experience. The reality is that your workforce and other business users are interacting in real-time, from any location, at any time. Ever more powerful smart mobile devices are delivering applications and services to the fingertips of the enamoured mobile user, which is just about everyone. Ride on this mobile tide and maximise enterprise gains! Business Challenges The key challenges of mobility are: Device fragmentation in an ever-changing mobile landscape. You need to keep pace with mobile refresh as device manufacturers are bombarding the market with new models, operating systems and form factors at lightning speed. Hence, your mobile apps and corporate service offerings must be deliverable to all these various devices and systems. Mobile worker, remote workforce. You want to offer mobile and remote employees convenient and ready access to company information. Data security. You need to secure employee-owned devices in order to ensure that corporate information is loaded securely without compromising company confidentiality. Integration with backend systems. You want to seamlessly integrate company data and managed workflow from the field to backend systems such as billing, ERP or CRM applications. At the same time, backend systems must remain fully up-to-date with the latest field data. Our Services OneMobility TM offers a managed mobility service that brings together a wide spectrum of usability experiences complementing proven and relevant technologies. You can enjoy the crucial competitive advantage of time-to-market and best practices in delivering mobility to your organisation and your customers, securely and effectively. Catalyst s end-to-end managed mobility services range from consultancy in mobility strategy to apps development to hosting, provisioning, security management (including Mobile Device Management), apps provisioning and proven enterprise systems integration with SAP, PeopleSoft, Oracle, and other major enterprise-backed systems to help your organisation optimise the exciting power and experience of mobility demanded by the new and dynamic workforce of today. Prioritises enterprise needs, with a complete 360º view of how mobile technologies impact all facets of your business and a long term vision of the mobile workplace. Simplifies control, with central management of all authorised mobile devices and a single point-ofcontact for services across multiple carriers and network providers, leading to better cost control, service and support. Works on multiple platforms, as all our customised apps and enterprise services can be implemented on ios, Android and Blackberry. Empowers employees to be more productive, with ready access to key enterprise applications and services, anytime anywhere. Enforces security. Remotely managed corporate mobile policies secure corporate data and mobile apps. Reduces deployment time and accelerates time-to-market, as we harness the benefits of industry best practices together with our proven enterprise-ready solutions stacks delivered from the Cloud. Enriches mobile user experience, with enterprise social networking, real-time location and context-aware services.

18 OneCal TM OneCal A multi-user Calendar, Scheduler and Alert Notification on your smartphones and mobile tablets, so you stay informed wherever you are. Challenges Today s mobile devices allow you the convenience of staying in touch with your friends, colleagues and family members more easily. Communication has been brought to a whole new level with the emergence of social media tools taking various forms such as Facebook and Twitter. More often than not, one finds oneself being overwhelmed by tons of s, invites to events and important dates that one has to remember. Missing important deadlines for your credit card bills, fines, tax payments, library due dates, medical appointments, children s examination dates, a special member s preview sale, or submitting a proposal can be detrimental. Sometimes, it is more than just financial losses that matters; it could spell the loss of a major deal or worse, a promotion that is deservedly yours. Adding social media to your marketing mix o Social-sharing feature empowers your marketers with a new viral tool for word-ofmouth marketing and social outreach High-touch engagement with users and customers o Data from various calendars which typically stand alone now converge on OneCal TM, giving your organisation a direct channel to effectively reach out and engage users and customers to your services Cost-effective o With no hardware investment required, OneCal TM is a cost-effective and efficient means of reaching out to employees and customers o Scalable platform means you enjoy what the latest technology has to offer without the sunken investment of legacy systems Ensured security o Secure delivery of official and important alerts and events gives you peace of mind An important way to strip the hassle of going through your different calendars to track these dates is to have an integrated schedule that will help keep tabs on all these dates effectively. To make the most of your day, OneCal TM is the solution to manage your schedule, appointments and events readily. Enhanced customer experience o OneCal TM s mobility feature gives you the edge as mobiles and tablets are consumers preferred mode of staying in touch o All your communications to customers via SMS, s and direct mailers now converge in one simplified view o Usage analytics feature offers you a better understanding of your customers, enabling you to provide solutions tailored to their needs

19 NCS Centres of Excellence Real Business Value through NCS Bizval Methodology Proven Methodologies and Best Practices Committed and Competent Professionals Reliable Project Management Commitment to Quality Strong Partner Relationships Project Continuity through Knowledge Transfer Strong Asian Reach Long-term Partnerships through our Sound Financial Standing End-to-end Offerings from ICT to Engineering Solutions High Productivity through Reusable Solutions NCS Certifications include: ISO9001:2008 (since 1997, certified by Tuv Sud PSB Pte Ltd) ISO27001:2005 (since 2003, certified by Tuv Sud PSB Pte Ltd) ISO/IEC :2005 (since 2005, certified by Tuv Sud PSB Pte Ltd) TOGAF (The Open Group Architecture Framework) CAU (Crew Access Unit) NCS Centre of Excellence

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