Solution Definition & Structuring. Solution Rollout Process. Implement Changes Rollout in team Business processes. IT Application Setup

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4 Service Management framework 1. Rollout Strategy 2. Solution Structure Services Catalogue entitlement 3. Pricing Process Management framework 1. Program Management 2. Rollout process 3. Project plan 4. Readiness 5. Internal Readiness 6. Requirement Document Change Management Framework 1. Identify process changes (Internal and external) 2. Develop Owship and adoption of solution 3. Communication Framework 4. Training Plan Asynchronous Processes Organi zation Solution Definition & Structuring Solution Rollout Process Implement Changes Rollout in team processes IT Application Setup Priming Information Channels Rollout Team Synchronized processes Organi zation Collaboration Platform Rollout Process Organization Framework 1. Org model, Role & Responsibility 2. RACI matrix 3. Organizational Sizing 4. Rollout Team Design Technology Management Framework 1. Technical Implementation 2. Setups and customization 3. Rollout tracking tools Data Management Framework 1. Identify Data Migration requirements 2. ETL needs 3. Migration process

5 Functional Solution Standard Solution Functionality Rich Solution Premium Solution Premium Solution with high Flexibility Solution Design Flexibility Functionality set 3 Functionality set 3 Functionality set 2 Functionality set 2 Functionality set 2 Functionality set 1 Functionality set 1 Functionality set 1 Functionality set 1 IT Operations Operations Can be provided to Channel as outsourcing offer or could be Self Service Standard Service Premium Service

6 Organization need Value chain needs expected ROI competitor activities Changes in market environment Solution Components, Rollout Strategy, needs Solution structuring Segmentation guidelines Rollout Strategy Develop / Solution rollout strategy Develop Solution Structuring Guidelines Develop Tools and Templates Rollout Strategy Rollout targets targets Guidelines to Phasing of Rollout Guidelines to Segmentation of Solution/part Solution Structure Functionalities sets for each tier Operational support required for each tier Cost of product/service Customization guidelines etc Solution Definition design Solution selection toolkit based on the part segmentation guidelines

7 relationship Strength Low High Capability Maturity Size of the bubble is proportional to part appetite for rich Functionality 1 Standard Solution Functionality Premium solution Rich solution Functionality Richness Premium Solution with high flexibility

8 Change management Needs Regional or other special Needs Data Quality and availability Gate 1 Gate 2 Communication Requirements Set ups Change Mgmt Data migration Rollout Rollout Toolkits Rollout Tracking Tools Rollout Process Map Value Chain / Needs Internal and Value Chain Readiness Internal and Value Chain Resources availability

9 Data migration Challenges Data migration Challenges Conflicting part needs on Master data format & meta data Identification of Source application Data cleansing and transformation activities Managing varying nomenclature standards across parts Initial data migration from multiple systems can originate from multiple organization Master Data Transaction Data Conflicting part needs on meta data & data structures Availability of historical data Data cleansing and transformation activities Managing varying nomenclature standards across parts Initial data migration from multiple systems can originate from multiple organization Steady State process definition Steady State process definition Defining multi organization process for Master Data maintenance Orchestration of data across multiple enterprises Customer mandates Data integration should ensure currency of data

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11 Develop Owship Involve users in solution development Manage user expectations Behavior Focused approach Training and Communication Develop Training & Communication plan Ensure proactive and frequent communication Address users concerns Develop awareness of solution & advantages Motivation Develop rewards or benefit programs Build in penalty for old process or not using new process Collaboration Platform Cut over management Program Manage implementation Manage Transition phase processes Manage Stabilization phase Process Focused approach Process Reengineering Map As-Is Process Develop To-be Process Develop to-be implementation plan High level solution Identify needs Identify matrices to be improved Develop high level solution

12 Increasing depth of technology integration Rollout tracking and reporting Application setup Application customization & localization Application Integration Solution Internal Application Collaboration Application Application Technology Integration Solution Internal Technology Stack Technology Stack

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14 Home Team Rollout Project Management Organization Role Rollout Project Manager Schedule part rollout Kick start Rollout process Manage Rollout Process Support rollout team Responsibility Track & report rollout status Customize tools and templates as needed Engagement Team Engagement (Internal) Manage communication & training Provide insights to rollout team Obtain feedback Support needs Internal Operations Team Training Team IT Team Relationship Team IT Team Operations coordinator Training Consultant Technical Consultant Engagement (External) Technical part Introduce new process internally Ensure internal readiness and quality of throughput Gather internal feedback on new process Create training collateral Provide training to internal & part teams Prepare application Perform Data ETL processes Perform application modifications Introduce new process at part location Ensure readiness and quality of throughput Gather part feedback on new process Solution integration Involvement in Data ETL

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