1 Government Efficiency through Innovative Reform SoftLayer an IBM company Service Definition i Copyright IBM Corporation 2014
2 Table of Contents Overview... Error! Bookmark not defined. Major differentiators... 2 Main Product Features... 3 Main technical features... 3 Information assurance and Security... 4 Use Cases... 5 Example use cases... 5 Pricing Structure... 6 Overview of pricing structure... 7 Free trial options... 7 Service options and SLA's... 8
3 OVERVIEW SoftLayer, an IBM company. Private. Public. Hybrid. One portal. One platform. Have it all. Bare metal with cloud agility. Cloud instances with predictable performance. Build your future on our global cloud infrastructure that's optimised for born-on-the-cloud applications at internet scale. Enjoy self-service provisioning for both virtual and dedicated bare metal servers with deployment in minutes for virtual servers and just hours for customised dedicated bare metal. SoftLayer s IaaS delivers the control and flexibility you need to power your most demanding cloud applications. Figure 1: Rack Architecture
4 Offering highlights Any combination of virtual or bare-metal servers is possible, charged by the hour or by the month, provisioned whenever you want it, however you want it Open APIs give you transparency and control, not just by pre-defined classes, but at the function level for greater security Data residency can be in-country - providing greater control, flexibility and transparency Highest price to performance ratio SoftLayer is designed to be aligned to the government security principles outlined at IBM's intention is to demonstrate that SoftLayer is suitable for OFFICIAL and OFFICIAL SENSITIVE data, superseding the previous Impact Level classifications: IL0, IL1, IL2 and IL3 Highly trained and certified engineers are on-site 24 hours a day, seven days a week, and our technical support staff is available to you via ticket, live chat, and phone when you need to speak with someone directly, along with always accessible support resources Major differentiators London data residency Our highly secure data centre is located in London, for end users with location-sensitive workloads or UK only data Fastest service delivery Dedicated servers provisioned in 4 hours or less Virtualised Cloud instances & storage 5 to 15 minutes Firewalls, Load Balancers, SAN Storage added real time, no downtime Hybrid solution dedicated, virtualised, and cloud instances operating in a single environment
5 MAIN PRODUCT FEATURES Triple-network architecture, providing virtual racks for integrated management and private network for intra-application and inter-facility communications, with access to shared services Robust, full-featured API to improve control, reduce error and increase flexibility Provides varied service portfolio supported by compute & storage capability, network & security, and administration & platform management Enables hybrid cloud options with flexibility to provision public & private clouds and baremetal servers on a modular basis Network connectivity to the major telecoms providers allowing quick provisioning of network services e.g. PSN High-performance bare metal servers from entry level single processors to GPU-powered high-performance computing nodes, with lightning fast SSD options for the highest levels of Input/Output Standardisation and automation through our unique APIs and portal to help enable selfservice and faster provisioning, accessing more than 2400 command and control functions Ability to integrate third-party applications and eliminate layers of management Flexible configuration options for the resources used most by enterprises Hourly or monthly pricing and provisioning based on the resources used Supports cloud native and traditional applications: Application hosting: Guaranteed performance, high availability network, network intensive workloads, global reach and guaranteed placement Mobility and Social: High quality experience for end user, deep control, automation and tailorability of mobile backend, never oversubscribed, predictable billing Development and Testing environments: Match test and production environments, enterprise-grade security, rapid provisioning, frictionless purchasing process Industry-specific and highly regulated workloads MAIN TECHNICAL FEATURES Open API (with Message Queue and Object Storage) - over 3000 methods and 180 distinct services Bare metal or virtual servers Supports many popular development frameworks and languages Provides popular data services Supports: SOAP, XML-RPC and REST protocols C# PERL PHP Python Ruby VB.net API clients
6 INFORMATION ASSURANCE AND SECURITY Principles, Standards and Technology IBM's approach to information assurance is to provide evidence to support CESG accreditation according to the government security principles SoftLayer is designed to comply with these 14 principles for all security elements including people, processes and technology. These security principles are especially important from 2014 onwards, given the new government security data classification scheme. It is IBM's intention that its cloud platform infrastructure can be demonstrated as suitable for OFFICIAL and OFFICAL SENSITIVE data, which represents the vast majority of government data. These government data classifications supersede previous Impact Level classifications: IL0, IL1, IL2 and IL3. Departments who wish to use SoftLayer can seek CESG accreditation according to the 14 cloud security principles, and IBM can provide assistance in this process by providing supporting evidence for compliance. To expedite the CESG process, IBM's SoftLayer cloud infrastructure platform has already demonstrated compliance with SOC2 Type II, EU Safe Harbour, and CSA STAR CAIQ and CCM self-assessments, as well as the ISO 9000 quality assurance standard. These standards represent IBM's ongoing commitment to the European Commission data privacy requirements. Furthermore, IBM has already started the process for ISO/IEC ISO27001:2013 accreditation. From an engineering and support perspective, IBM SoftLayer technologies undergo continuous rigorous security testing in accordance with IBM Secure Engineering development practices ( If a security exposure is identified by IBM or a third party, then IBM Support will use the IBM Product Security Incident Response Team (PSIRT) process to apply appropriate and timely updates to ensure the overall system security and integrity is maintained.
7 USE CASES Example use cases US Government U.S. government agencies have demanding requirements for their cloud infrastructure: Servers, data centre facilities, and networks must adhere to strong regulations. Off-premises cloud services need to connect seamlessly and privately to on-premises computing resources. These cloud servers must deliver peak performance for data-intensive, mission-critical workloads. SoftLayer provides cloud infrastructure designed to meet these unique requirements, built to federal specifications, delivering all of the advantages of the SoftLayer platform, with compliance to government regulations. Bare metal servers, virtual servers, storage, and more, all with on demand deployment for the best cloud performance, scalability, and control, with emphasis on the security required by public sector establishments. American SoftLayer data centres reserved for government workloads are certified for FedRAMP and FISMA compliance. Additionally, SOC 2, Type II reports can be provided for those needing detail about controls for other certifications, such as PCI-DSS and HIPAA compliance. These facilities are isolated from SoftLayer s general data centres and connected by an independent high-speed private network. These highly secure data centres in Texas and Virginia have shared capacity for 30,000 servers and are connected to each other through a private network separate from the larger SoftLayer platform. Private Clouds Cloud too crowded for you? Then build, manage, and have total control over your own cloud of virtual servers for reliable, consistent performance along with unmatched scalability. SoftLayer bare metal servers provide the ideal, scalable, secure, high performance infrastructure for running the virtualisation technology of your choice, letting you create virtual servers on your own terms. Hosting Solutions Create a hosting business on a platform that is fully automated via API and provides total transparency and control. Your customers, whether they be Citizens or other Public Sector Departments, Agencies, Authorities or Bodies, demand peak performance, with SoftLayer, you deliver. IBM provide the unique opportunity to build on and resell any or all SoftLayer services as though they are your own, without having to worry about buying and maintaining the hardware. This is useful in the current market place of Shared Services where you will need scalable platforms that are efficiently managed. Digital Marketing To easily process citizen behaviour data, and deliver web and mobile sites for custom campaigns, you need an infrastructure provider with power and flexibility. SoftLayer infrastructure provides the performance, control, and scalability you need to build the perfect environment for citizen centric digital marketing, advertising, and media applications. Big Data The Public Sector today create unprecedented amounts of data. Storing, processing, and pulling value from that data is no easy task. Big data (NoSQL) solutions need infrastructure that can be as scalable as the application and powerful enough to drive it. Configure your own big data solution from scratch, or take advantage of our turnkey, multi-server deployment solutions created to provide leading big data and NoSQL solutions with best practices and optimised hardware
8 configurations. Consumer behaviour data can be easily processed, analysed, and utilised to make systems faster and more efficient. PRICING STRUCTURE Overview of pricing structure Virtual servers start at just per hour. Bare metal servers start at just per hour. Sample pricing of most common customer configurations is below. Virtual Machine Configurations Size Compute Windows OS Windows Server Standard Edition Small 2GB RAM, 1 vcpu, 25GB Storage, Medium 4GB RAM, 2 vcpu, 25GB Storage, Large 8GB RAM, 4 vcpu, 25GB Storage, XLarge 16GB RAM, 8 vcpu, 25GB Storage, Ubuntu Linux Small 2GB RAM, 1 vcpu, 25GB Storage, Medium 2GB RAM, 2 vcpu, 25GB Storage, Large 2GB RAM, 4 vcpu, 25GB Storage, XLarge 2GB RAM, 8 vcpu, 25GB Storage, Linux OS Cost per hour X X X X X X X X Bare Metal Machine Configurations Size Compute Windows OS Windows Server Standard Edition Small 2GB RAM, 2 core 2Ghz CPU, 25GB Storage, Medium 4GB RAM, 4 core 2.0 ghzcpu, 25GB Storage, Large 8GB RAM, 8 CPU, 25GB Storage, XLarge 16GB RAM, 16 CPU, 25GB Storage, Ubuntu Linux Small 2GB RAM, 2 core 2.0 Ghz CPU, 500 GB Storage, Medium 4GB RAM, 4 core 2.0 GHz CPU, 500 GB Storage, Large 8GB RAM, 8 core 2.0 GHz CPU, 500 GB Storage, XLarge 16GB RAM, 16 core 2.0 GHz CPU, 500 GB Storage, Linux OS Cost per hour X X X X X X X X 0.430
9 Sample pricing at date of publication for most common configurations. For the current prices, please refer to the softlayer.com website. All bare metal and virtual machine servers come with a comprehensive set of features and services included at no extra cost are: Network 20TB/month Outbound Public Bandwidth (virtual machines have 5TB/month Outbound) Unlimited Inbound Public Bandwidth Unlimited Private Network (Server-to-Server) Bandwidth 100Mbps Public and Private Network Ports (upgradable to 10Gbps at additional cost) Private VLAN via Public & Private Network Geographically Redundant DNS Dual-Stack IPv4 and IPv6 Capable Support 24x7 Online and Phone Support Advanced Resolution System Trouble Ticketing System System Management Advanced System Reporting Automated OS Reloads Hardware Identification Remote Reboot & Console Access Flex Images Nimsoft Monitoring Basic (upgradable to Advanced or Premium at additional cost) Image Import/Export Tool Charges for each SoftLayer Service you order will be measured from the Effective Date of the Initial Term and each Renewal Term until you submit a cancellation ticket for such SoftLayer Service or upon any termination. IBM will invoice you applicable Charges for each SoftLayer Service based upon your selected configuration. Backup Options Idera disk to disk backup from 4.50 per month evault backup and recovery to the cloud from for 20GB per month. Trial service IBM will give you a free cloud server for the first 30 days.
10 Assurance and/or accreditation SERVICE OPTIONS AND SLA'S Break fix only 100% availability of both Public and Private Networks and Portal, with credits for periods of 30 minutes of outage. Further information For each SoftLayer Service device you order, it will be connected to SoftLayer's Private Network, SoftLayer's Public Network (except for those SoftLayer Services which are not exposed to the Internet), and SoftLayer's internal administrative network. You have the option to disable Public Network access to your ordered devices. SoftLayer's Private Network enables your administrative virtual private network (VPN) connection to access your devices for your administrative access, intra-application communications, communications from one SoftLayer point of delivery data centre to another SoftLayer point of delivery data centre and for access to SoftLayer shared services. The administrative virtual private network (VPN) will enable you to administer and manage the devices you order and to upload, download, and manage content. Your SoftLayer Service device(s) will be assigned to your own dedicated private virtual local area network (VLAN). The SoftLayer Portal, information regarding your use of the SoftLayer Services, Account information, and support are provided and processed on-line and may be presented only in English. Even if presented during the order process, the terms of SoftLayer's agreements will not apply unless specifically set forth in the Service Description.
11 IBM United Kingdom Limited PO Box 41 Western Road North Harbour Portsmouth Hampshire PO6 3AU Date: 17 December 2014 Version: 1.0
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