OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS

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1 OpenStack Private Cloud Hosting in an Tier 3 Data Centre

2 This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. It delivers an environment where the user can create multiple virtual machines from a pool of resources only available to them. Instead of purchasing single virtual machines as required in a shared environment, MicroStack provides a large pool of dedicated resources to be used any way the user needs. Essentially with MicroStack the consumer is committing to a block of resources in advance. The end result is a much lower cost for consumers who can predict their cloud resource requirements, and greatly increased security as customers are completely separate from each other.

3 Highly secure cloud environment on a private network. Predictable fixed costs charged monthly instead of hourly. IaaS on dedicated hardware with guaranteed resources. Automatic failover, replication, and multi-region available. Simple administration through the Horizon control panel. Unlimited bandwidth and resource use within a MicroStack. SME Friendly Fixed pricing from 1,000 per month and with no upfront setup costs, a MicroStack private cloud is risk free and perfect starting point for skunk works and small projects. On Demand With MicroStack the private cloud is finally flexible. There is no minimum contract and the service is available with 30 day terms. Enterprise Standard Every MicroStack comes with unlimited bandwidth, a 99.9% SLA and 24/7expert support included for no extra cost. Service Integration This service can be integrated with other cloud services from CatN. It works particularly well when combined with the Cloud Migration Capacity Planning offering. When purchasing these services together, a half day of Cloud Migration Capacity Planning consultancy will be available free of charge.

4 Use Cases There are a number of use cases for this service. It is an excellent service for a development environment requiring private resources. The service would suit an ecommerce hosting requirement where performance and scalability are required but also security and compliance such as PCI-DSS. Those looking for the redundancy of a multi-region cloud solution. Those requiring high performance IOPS, unachievable on public clouds.

5 Attributes API Access - API access is not available for this service Information Assurance - This service is provided at IL0 Data Centre Tier - The service is available in multiple Tier 3 Trial Option - There is a 30 day trial available. We can offer cloud pilot services if assessment is required. Billing Period - This service has a monthly billing cycle.

6 Pricing Instances are priced at per month with a minimum commitment of 90 instances. Instance configuration is as follows. 1 x 1GHz compute core 1.9GB Memory 86GB Storage Additional MicroStack instances can be added in blocks to increase the resource pool. Instance Type Instance Cost Minimum Commit 1 x 1GHz compute core 1.9GB Memory 200GB Storage per month 30 instances 1 x 1GHz compute core 1.9GB Memory 86GB Storage per month 90 instances Storage-HDD-15 Node 15TB Local SAS Storage 32GB RAM 1,250 per month 1 node Storage-HDD-24 Node 24TB Local SAS Storage 32GB RAM 1,750 per month 1 node

7 On-boarding & Off-boarding Rates There are no charges associated with a customer loading or extracting data from the platform. If the customer requires data to be loaded onto removable media for loading or extraction purposes then charges will be applied depending on the amount of data to be transferred. If migration services are required the customer can make use of the Managed Cloud Migration service also available from CatN. Backups and Disaster Recovery CatN does not back up user data. It is the user s responsibility to ensure their data is backed up. It is recommended that user s make their backups application aware. Disaster recovery and automatic failover is available when creating multiple MicroStack regions. Please contact the service desk for information about this.

8 On-Boarding Platform wide backups are taken daily. The backup is encrypted and stored in a remote cloud based location (in the UK). 1. Customer signs up for an account to access the control panel. 2. Customer logs in to the control panel and begins the instance creation process. 3. Initial resource allowances are chosen. 4. Instance is created and ready for the customer to upload data. a. Passwords for FTP and database access will need to be set. b. SSH keys may need to be added.

9 Off-Boarding The customer can extract their data from the service at any time. Following a cancellation request they will have until the service-billing anniversary to carry out data extraction. Following a service cancellation request and the expiry period (described below) all customer data will be destroyed in line with industry best practice. If extraction assistance is required the customer can request this from the service desk. Charges may apply depending on the work involved.

10 Service Management Self Service The service can be accessed by logging into the OpenStack control panel. Once logged instances are entirely self service. If additional nodes are required then the customer must complete another order form. Service Desk When the customer requires support there is a service desk available via telephone and . Details are available in the control panel and on the CatN website. It is the customer s responsibility to provide all the information required by CatN to resolve a service issue. All end users need to be made aware of this by the customer. Configuration Access for configuration is available using SSH, (S)FTP, and the web control panel. Please note that instance configuration requires enabling access for any protocols required. Numerous configuration options are available such as: User account creation Project creation User Permissions Instance templates Instance controls (start, stop, etc)

11 Constraints On occasion there may need to be a maintenance window for this service. There will always be at least 30 minutes of notice given via in the control panel or from the Twitter Best efforts will be made to carry out maintenance outside of UK business hours (0800 to 1830). Downtime during a maintenance window, platform update or configuration change will not impact the SLA. A service will not be removed within one year of it being made available to users. There may be iterative improvements and configuration changes that impact a customer s application. This disruption will not impact the SLA. Any platform changes will be communicated through the relevant channels available to CatN.

12 Service Levels This Service Level Agreement (SLA) applies to the customer who has ordered any CatN product and CatN, a trading name of Fubra Limited. If you have any questions about this agreement ( The Agreement ) please contact support@catn.com. The full Service Level Agreement is in Appendix 1. Power and Cooling Uptime Target We will deliver 100% uptime for power and cooling systems. Any interruptions to power or cooling, which result in service down time, are considered failures. Examples of failures include power interruptions that cause a server to shutdown and temperature changes that take the servers and other associated equipment outside of their safe operating environment. Network Uptime Target We will deliver 99.8% uptime in the network. This includes internal backhaul connections between CatN data centre sites, as well as external connectivity to the Internet.

13 Training Training is available for the use of this service. Format, duration and delivery methods can be tailored to suit the customer. Prices are available on application. Termination By Consumers The service is available on a rolling 30-day contract. It can be cancelled at any time by contacting the service desk. Following a termination request the service will be suspended at the end of the then current billing period. The customer will be charged for any outstanding overage. No credit will be offered for partial billing cycle time. By the Supplier The customer may be denied access to the service without notice in the event of a serious breach of the service agreement. If the service is to be terminated for all customers then 30 days notice will be served.

14 Data Restoration / Service Migration The customer can restore backups that they have made themselves at any time using the control panel or standard service access options. The service can be migrated following extraction of the required data. The service desk can be contacted if the client requires assistance with migration. Within the scope of support, backups advice can be provided for the following: Creating point-in-time snapshots with coherence and atomicity of data. Automated integrity checking and other automated tests. Ability to back up data without affecting site performance. Use of encryption to secure sensitive data in transit and storage. Ensuring backup data is held securely, and cannot be tampered with. Consumer Responsibilities The consumer is responsible for the data stored on this service. The consumer is also responsible for ensuring the security of access credentials to the service outside of the service infrastructure. The consumer is responsible for ensuring that their use of the service complies with the contract terms and conditions.

15 Technical Requirements The client requires internet connectivity and a web browser to connect to the service, associated web pages and the service control panel. Additional interface options with software examples follow: SSH Access PuTTY (Windows), native terminal (Linux, Mac) FTP Access FileZilla (cross platform), FireFTP (Firefox plugin) Consumer Responsibilities A customer must request a trial from the service desk. Trial accounts will be enabled at CatN s discretion. Trials will run for a maximum of 60 days.