Pricing Guide. Service Overview

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1 Service Overview tolomy s G Cloud services are designed to give you the best possible degree of control and transparency over your costs. To maximise cost efficiency on offer to our customers a wide range of pricing and billing models are available to choose as outlined in this pricing document. Our pricing model is designed to take the agility, flexibility and scalability that we can offer to our customers to a whole new level compared to the traditional rigid pricing models. If there are any specific requirements which are not covered in this pricing model document please do speak with our sales team who will be more than happy to put together a quote tailored to your specific requirements. Pricing Principles tolomy s billing is based on actual consumption as opposed to being based on a fixed pricing structure. In order to get the most benefit from your resources you may wish to consider the following principles:- What are the timescales when going from zero to full utilisation? Do you wish to implement all the VMs in one go or is this something which you are hoping to implement gradually over an extended period of time? Ensure that you have chosen the right sized servers; it is very easy to scale up adding resources such as CPU, memory and storage as your needs evolve. It may therefore be a good idea to start small and then expand as your needs change.. Hosted Server Service Please review tolomy s Service Definition document for full details of the service including a description of service levels, features, requirements and responsibilities. For procurement of service we would suggest the following specific steps: Step Select virtual machine Step Select additional storage & backup Step Select additional services Step Determine network requirements 0

2 Select virtual machine The first stage involves selecting a virtual machine based on size, service level and impact level. Each virtual machine is billed monthly, the prices are based on month s consumption. Basic Standard Enhanced vcpu (GHz) RAM (GB) IL0 IL IL IL0 IL IL IL0 IL IL Micro (500MHz) Tiny Small Medium Medium High Memory Large Large High Memory Extra Large Extra Large High Memory All Micro VMs have a fixed storage allocation of 0GB which cannot be expanded. Customers can configure a VPN between Virtual Data Centres to enable communication between Micro VM s and other VM s. Billing is per month. During periods of non-utilisation charges will still be applied to storage and backup. If you require a virtual machine built to a specification not listed in the table above speak to one of our sales staff who will be more than happy to provide you a quote tailored to your requirements. 0

3 Additional Storage Requirements & Backup All Virtual Machines come with 50GB storage (except Micro), which cannot be pooled. Additional storage can be selected at the required level. Basic Standard Enhanced IL0 IL IL IL0 IL IL IL0 IL IL Basic Storage (Primary storage only) Standard Storage (including day backup) Enhanced Storage (including replication & day replicated backup) 0.5 / GB / Month N/A 0.5 / GB / Month N/A 0.5 / GB / Month N/A N/A N/A.50 / GB / Month day Backup Retention 0.50/ GB / Month N/A N/A 8 day Backup Retention 0.75 / GB / Month 0.5 / GB / Month 0.5 / GB / Month Additional storage inherits the same back up and replication profile as the service level that it was purchased at. Any storage allocated to each VM must have the same backup policy, the three choices customers have are no backup, day retention, or 8 day retention. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. 0

4 Additional Options Additional Components Description Cost per month ( ) Operating System Microsoft Windows Server Standard Edition 7.99 Linux Ubuntu 0 Security McAfee Enterprise Virus Scan.99 GPG Hypervisor Protective Monitoring 0 Microsoft SQL Server Standard Edition 0 Software Linux LAMP 0 MySQL 0 Each option is priced per VM Determine Network Requirements In order to consume the tolomy Hosted Server, customers will require appropriate accreditations and connectivity. Please refer to section 7, which provides a list of available connectivity and monitoring options. Bulk Discounts We also provide discounts to our customers based on bulk orders. Please refer to the table below showing volume discounts. Discount Number of Hosted Servers 0% For to 9 Servers 5% For 0 to 9 Servers 0% For 0 to 9 Servers 5% For 50 to 99 Servers 0% For 00 + Servers Each 0% 0

5 . Disaster Recovery Service (DR) Pricing is based on the resources consumed when DR is invoked (compute, operating systems, storage and connectivity charges) and when DR is not (storage and connectivity). For procurement of service we would suggest the following specific steps: Step Calculate storage requirements Step Calculate charges Calculate storage requirements Customers must calculate the potential storage charges by estimating what their storage requirements are and take in to consideration the various backups and snapshots needed. There is a 5 per VM per month charge plus storage based on the below price. DR Storage 0.50 / GB / Month Calculate charges Calculate the potential charges when the VM is running i.e. when DR is invoked. See Compute pricing in section.. Managed Cloud Support Services This is an option that our clients can take up and is additional to any charges accrued by the underlying VMs. Per VM Customers will identify specific VMs they would like us to manage. This price includes:- Support and management of vendor supplied applications Monthly Service Reports Actively managed virtual datacentres, including firewall configuration Full ITIL Service Management of Virtual Machine Instances Patching for Operating Systems and vendor supplied applications Set and control access, user profiles and capabilities. Full machine monitoring, including load, storage space and alerts Full virus checking and patching Managed Cloud Support Services Option Included Hours Price per month Minimum Commitment Bronze 00 Months Silver 5 00 Months Gold Unlimited Option to be discussed with customer at time of purchase. Months Each option is priced per VM If you require additional time, this can be purchased as and when required. There is a three month minimum commitment after which the service will operate on a monthly rolling contract until cancelled by the customer. 05

6 . Hosted Please review tolomy Service Definition document full details of the service including a description of service levels, features, requirements and responsibilities. For procurement of service we would suggest the following specific steps: Step Select required number of mailboxes and impact level Step Select additional storage requirements Step Determine network requirements Mailboxes and Impact Level IL0 IL IL <99 Mailboxes Mailboxes Mailboxes Mailboxes Mailboxes Additional Mailbox storage (per GB per Month) The pricing in the above table is based on GBP ( ) per user per month. Additional Storage Requirements Mailboxes come with 5GB storage capacity, additional capacity for mailboxes are as the table below, Additional storage capacity for mailboxes are charged based on the table below. Additional Mailbox storage (per GB per Month) Determine Network Requirements In order access tolomy s Hosted offering, customers will require appropriate accreditations and connectivity. Please refer to section 7, which provides a list of available connectivity monitoring options. Volume Discounts Discount IL0 IL IL Number of Hosted Mailboxes 0% <99 Mailboxes 5% Mailboxes 0% Mailboxes 5% Mailboxes 0% 000+ Mailboxes Each 0% Each mailbox includes the following features: Individual Mailbox Backup/Restore IT Support Anti-Virus Anti-Spam Filtering 06

7 5. Virtual Data Centre (VDC) Pricing Please review tolomy s Service Definition document full details of the service including a description of service levels, features, requirements and responsibilities. Storage inherits the back up and replication profile as the service level that it was purchased at. For procurement of service we would suggest the following specific steps: Step Select VDC Compute, Storage Step Select additional services Step Determine network requirements VDC Compute, Storage If there are any specific requirements which are not covered in this pricing model document please do speak with our sales team who will be more than happy to put together a quote tailored to your specific requirements. Basic VDC Compute, Storage IL0 VDC Compute Service 8vCPU/GB RAM 69 Backup Storage Per GB 0.50 ( days retention) Basic VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 67 Backup Storage Per GB 0.50 ( days retention) Basic VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 70 Backup Storage Per GB 0.50 ( days retention) 07

8 Standard VDC Compute, Storage IL0 VDC Compute Service 8vCPU/GB RAM 79 Backup Storage Per GB 0.50 ( days retention) Standard VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 885 Backup Storage Per GB 0.50 ( days retention) Standard VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 5 Backup Storage Per GB 0.50 ( days retention) 08

9 Enhanced VDC Compute, Storage IL0 VDC Compute Service 8vCPU/GB RAM 7 Backup Storage Per GB 0.50 ( days retention) Enhanced VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 75 Backup Storage Per GB 0.50 ( days retention) Enhanced VDC Compute, Storage IL VDC Compute Service 8vCPU/GB RAM 70 Backup Storage Per GB 0.50 ( days retention) 09

10 VDC Additional Components Additional Components Description Cost per month ( ) Operating System Microsoft Windows Server Standard Edition 7.99 Linux Ubuntu 0 Security McAfee Enterprise Virus Scan.99 Microsoft SQL Server Standard Edition 0 Software Linux LAMP 0 MySQL 0 The pricing in the additional components table is per host Determine Network Requirements In order access tolomy s VDC offering, customers will require appropriate accreditations and connectivity. Please refer to section 7, which provides a list of available connectivity monitoring options. 0

11 6. Hosted Desktop Please review tolomy s Service Definition document full details of the service including a description of service levels, features, requirements and responsibilities. Hosted Desktop Pricing Desktop000 Desktop000 Desktop000 Desktop000 vcpus (GHz) (GHz) (6GHz) (8GHZ) RAM (GB) 8 Storage (GB) OS bit/6bit Windows 7 Windows 7 Windows 7 Windows 7 Office 00 Professional Professional Professional Professional Backup (GB) Monthly cost Volume Discount Discount Number of Desktops 0% For to 0 Desktops 5% For to 5 Desktops 0% For 6 to 50 Desktops 5% For 5 to 00 Desktops 0% For 00 Plus Desktops

12 7. Additional Services Option Notes Price Internet Inbound Data Transfer 0.00p per GB Internet Reserved Outbound Data Transfer on a shared (unreserved) bandwidth model. Access to the internet on a reserved bandwidth Model via multiple ISPs 0.0p per GB Up to 00Mbps: 000 per month Up to 00Mbps: 5000 per month Up to 500Mbps: 0000 per month PSN (IL) Access PSN (IL) Reserved Access to the PSN on a shared (unreserved) bandwidth model Access to the PSN on a reserved bandwidth model Free: 0.00p Up to 00Mbps: 750 per month Up to 00Mbps: 50 per month Up to 000Mbps: 5000 per month PSN (IL) Access Encrypted access to the PSN (via IPED) on a shared (unreserved) bandwidth model 50 per month PSN (IL) Reserved Encrypted access to the PSN (via IPED) on a reserved bandwidth model Up to 50Mbps: 50 per month Up to 00Mbps: 000 per month Up to 00Mbps: 7000 per month Up to 500Mbps: 5000 per month Up to 000Mbps: 5000 per month

13 7. Additional Services (Continued) Option Notes Price IL0/IL Inter Data Centre Both IL0 and IL inter data centre connectivity will utilise tolomy s IL0 inter data centre circuits (IL traffic will require a site-to-site VPN to suitably encrypt data). VM replication bandwidth is included in the price of Enhanced VM s per month IL0/IL Inter Data Centre Reserved Consumers pay for reserved bandwidth to tolomy s IL0/ accredited resilient multigigabit inter data centre connectivity. VM replication bandwidth is included in the price of enhanced VMs Up to 50Mb: 75 per month Up to 00Mb: 500 per month Up to 00Mb: 000 per month Up to 000Mb: 500 per month IL Inter Data Centre IL Inter Data Centre Reserved Consumers pay for shared access to tolomy s IL accredited resilient multi-gigabit inter data centre connectivity. Usage is not metered but is subject to a Fair Usage Policy. VM replication bandwidth is included in the price of Enhanced VM s. Consumers pay for reserved bandwidth to tolomy s IL accredited resilient multigigabit inter data centre connectivity. VM replication bandwidth is included in the price of Enhanced VM s. 50 per month Up to 50Mb: 500 per month Up to 00Mb: 000 per month Up to 00Mb: 000 per month Up to 000Mb: 5000 per month

14 7. Additional Services (Continued) Option Notes Price Dedicated Leased Lines Leased line to be ordered and managed by the Consumer directly with a tolomy approved Telco. Connection terminated on a tolomy router. Per Data Centre Charge:,000 one off setup charge. No recurring charge IL VPN Solutions CAPS approved or appropriate CPA assured solutions to be ordered and managed by the Consumer directly, requiring VPN devices to be hosted within the tolomy data centre(s) Per Data Centre Charge:,000 one off setup charge 500 per month IP addresses IP Addresses over those provided as standard can be provided. Requires approval from tolomy. IP addresses will be allocated in blocks on 5 or more. tolomy reserves the right to withdraw access to unused IP addresses. 00 per block on 5 usable addresses. Where complex networking is required, charges can be applied based on the tolomy SFIA rate cards. Customer Security Testing Customers can request security penetration or IT Health Check s test of their virtual data center environment from tolomy. The cost of this depends on the amount of input required and if deemed applicable is based on the SFIA rate card.

15 GPG- Compliant Protective Monitoring Service Protective Monitoring Service Offering The Protective Monitoring Service is offered in three basic sizing models, although a more tailored service is available as required; the malware appliances are supplied for the period of the contract and include all licenses and update costs: Small Up to 50 event sources Average of 50 Events per Second Up to 00 Users tolomy Defence System to monitor web traffic Boundary sensor monitoring up to 0MB/s Medium Up to 00 event sources Average of 750 Events per Second Up to 500 Users tolomy Defence Systems to monitor web and traffic Boundary sensor monitoring up to 50MB/s web traffic For customers with larger numbers of users or event sources or bandwidths, please contact us to discuss further. The indicative pricing provided above is based on a service being provided Monday to Friday from 09:00 to 7:0 on normal UK working days. Extended hours or /7 operations please contact us to discuss further. Appendix A: Pricing and Discounts VAT All pricing discussed in this document is exclusive of VAT. Billing Information The customer will be billed on a monthly basis. The automated itemised bill will show the units consumed based on the Service Definitions. Service credits will be identified as applicable. Large Up to 50 event sources Average of,500 Events per Second Up to 000 Users tolomy Defence Systems to monitor web and traffic Boundary sensor monitoring up to 50MB/s web traffic Protective Monitoring On-Board Charge Monthly Service Charge Small 9995 Medium 9995 Large per event source per month 5 per event source per month 00 per event source per month tolomy assigns an account manager to each customer. Account management has been developed to provide a value added service to our customers. 5

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