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1 We manage your hosting requirements. You manage your free time. All thanks to our secure and reliable Managed Hosting. T&C apply Contact your Account Manager etisalat.ae/managedhosting I Etisalat Business Business Simplified

2 Managed Hosting

3 In the last two decades, the hosting market has come a long way. From the days when multiple customers were sharing the same environment and computers were hosted at an ISP Centre to modern times when functionality and complexity have evolved to cater to today s serious business needs of dedicated hosting in a secure, scalable and reliable environment. As a forward-looking and innovative service provider, Etisalat is a one-stop-shop for hosting your ebusiness on the Internet. With a comprehensive range of ehosting packages and services, Etisalat provides the most reliable, secure and affordable solutions available in the UAE today. Why hosting in the UAE? Today, many companies in the UAE are considering hosting locally as a competitive alternative to hosting in the US or Europe. Having physical access to the hosted equipment and direct contact with the technical and support personnel of the hosting provider offers customers the assurance and peace of mind for resolving operational issues in a timely manner. With its established, state-of-the-art data centres, Etisalat brings truly world class and economical hosting services and facilities right here in the UAE.

4 Why hosting at Etisalat? At Etisalat, we work closely with our customers to customise a solution that integrates the level of service and type of architecture that is best suited for their specific needs. To reach high standards of service performance, we ve built upon stateof-the-art data centre facilities, invested in advanced infrastructure and network equipment, and provided 24x7 operational support and technical resources which makes it cost-effective to host at Etisalat rather than hosting your online servers in your offices.

5 ehosting

6 With ehosting Services, you can rent physical space in the Etisalat Data Centre premises. This allows large enterprises to save money and focus on their core activities by hosting their critical IT infrastructure off-site, instead of building and maintaining their own data centres. This service brings added flexibility to the IT infrastructure. You can choose from different service offerings, including space for one server with all add-on requirements, or a portion of a cabinet be it ¼, ½ or the entire cabinet. Alternatively, you can rent floor space with a cage to suit your unique, non-standard space and power requirements. Benefits Increase productivity: Focus on your business Cost cutting: Lower IT management costs Reliability 24x7 call centre operator assistance 2 nd and 3 rd tier dedicated engineering team World class facilities and environment Network and bandwidth capacity (NoC) Availability Network availability Redundant power feeds from utility company Dual backup generators Storage Area Network (SAN) and backup Assurance 24x7 physical data centre access Two main identical data centres (AUH and DXB) Direct contact with data centre engineers Security Operating Centre (SOC)

7 Features Scale-in, scale-out any time and avoid major capital investment Utilise space, time and other resources to focus on your core business Building and maintaining a superior data centre infrastructure requires high investment Control your operational cost by paying a fixed price every month Sophisticated fire detection systems Advanced HVAC systems providing optimal operating conditions

8 Additional features VPN VLAN Firewall Provision of IP address Provision of network ports KVM ports Power plug Load balancing Rack shelving Electricity circuits Power rail & sockets Hot seats service for business continuity How to subscribe Please contact your Etisalat Account Manager to guide you on subscription procedures. Server Leasing Security 24x7 Support Online Portal eservices P 1, 2, 3 years Leasing with Support & Spare Parts Standard VLAN Firewall Standard Remote Hand Service Manager 7US Service Area 1/4 Cabinet 1/2 Cabinet Full Cabinet 10US 20US ehosting 1U 2U 2U 3U 4U 3U 600mm 1000mm Router Modem Dual Server Quad Server Storage Box MPLS Connectivity BusinessOne ADSL Customer Internet Local UAE Office Internet Dedicated Access (IDA) & ISDN DNS Unlimited Updates Security Ports & Plugs IP Address Private & Public Customer Equipment Area 40US 6U 1U estorage Clustering Shelf etape Service Weekly and Daily Backup VPN Host-Connect (2 Users, 10 Users) VPN Client-2Net www Customer VPN Client-2Net SAN System MultiPath Network 10/100 & G-Bit Power (2 Amps) 0.5 KW Cloning Tape Library International Offices Remote Clients

9 Value packages Service/Package Saver Advanced Deluxe Transfer (per month) ,000 Space (Us) 1 Us 2 Us 4 Us ehosting security Firewall + VLAN + Standard Firewall + VLAN + Standard Firewall + VLAN + Standard Policy update 3 updates/month Unlimited Firewall + Unlimited DNS Unlimited Firewall + Unlimited DNS Public IP address One One One VPN host-connect N/A N/A 2 Users Power plugs Single Redundant Redundant Network/KVM ports Redundant Redundant Redundant ehosting support Remote hand + 24x7 phone Remote hand + 24x7 phone Remote hand + 24x7 phone Online portal Service desk Service desk Service desk edc access card N/A N/A N/A edc facilities Standard Standard Standard etape backup N/A Basic 50GB Advanced 50GB edisk N/A RAID 5 (50GB) RAID 5 (100GB)

10 Cabinet packages Service/Package ¼ Cabinet ½ Cabinet Full Cabinet Locker Cabinet space 10 Us 20 Us 40 Us 10 Us Network port Power plugs (16 amps circuit) (Primary + Secondary) Maximum power utilisation 8 plugs (4 + 4) 18 plugs (9 + 9) 36 plugs (18 +18) 8 plugs (4 + 4) 1KW 2KW 4KW 1KW Service support Standard Standard Standard Standard 24x7 data centre access 2 staff 2 staff 2 staff 2 staff Online portal (http://si.etisalat.ae) 1 account 1 account 1 account 1 account edc facilities Standard Standard Standard Standard Co-location packages Service/Package Space ehosting support edc facilities Co-Space (Cage) 1 Sq. M 24x7 support Standard

11 Service descriptions Ports & Plugs ehosting Security ehosting Support Single: 1x Network; 1x Power Redundant: 2x Network; 2x Power Standard edc facilities Standard security: Packet filtering and monitoring VLAN: - Dedicated Isolated Virtual LAN - Anti-spoofing and sniffing Firewall: Security policy implementation Support portal: 24x7 phone: - 24x7 tier-one phone support ( ) - Unlimited site access visits escort Remote hand: Computer and system restart assistance Infrastructure-related services: 1) Connection to Etisalat s Internet backbone 2) Infrastructure redundancy at all levels switches, electricity feeds, generators, UPS, etc. 3) 24x7 on-site guard and surveillance system 4) State-of-the-art environment (HVAC)

12 eleasing

13 Etisalat s eleasing is ideal for businesses in need of highly efficient, low-risk , networking, virtualisation and messaging solutions. With eleasing, we give you leasing options of 1, 2 and 3 years for a high-end server, at very affordable monthly payments. The packages come with 24x7 support. Our equipment enables you to minimise initial investment and select a server that best fits your needs. Benefits Saving on Capex for your core business Improved server life cycle management Energy efficiency Dynamic power capping Simplified server configuration, installation and maintenance High availability Scalability High performance

14 Features Standard equipment support Tier-one level and manufacturer support service including: 24x7 phone or assistance/enquires Computer restarts 4-hour response time On-site maintenance 3-year warranty 4-6 weeks delivery Immediate availability of spare parts OS pre-loaded (Windows or Linux) Pickup and delivery from data centre eleasing packages Value Power Quad Processor Single Dual Quad Memory 6GB 8GB 16GB Operating system Windows Server Standard Windows Server Standard Windows Server Standard Support 24x7 support 24x7 support 24x7 support Rack space 1U form factor 2U form factor 4U form factor Networking 2xHP NC382i 2xHP NC382T NC375i Quad Add-ons Other OS/Software Other OS/Software Other OS/Software Additional options Hard drive Memory upgrade Fibre channel HBA More How to subscribe Please contact your Etisalat Account Manager to guide you on subscription procedures.

15 estorage

16 Today, enterprises are looking to make more information accessible to a greater number of employees. This translates into having data readily available in terms of speed and quantity, high availability, protection against disasters, and archiving for longer periods of time. As an IT Manager, protecting your data in a SAN or tape library system will be the best insurance policy you have ever taken. Etisalat estorage options are tailored to meet your needs at affordable monthly subscription. There are two sets of estorage packages: edisk: Highly available disk capacity on SAN etape: Automated backup and restore tape library

17 Benefits Restoration assistance Fully managed by Etisalat team Cost-saving Save on infrastructure and resources Flexibility in capacity and backup retention Daily and weekly incremental backup Weekly, bi-monthly and monthly full backup Using the tape library as a remote disaster recovery site

18 Features State-of-the-art SAN technology and tape library No single point of failure multiple levels of redundancy Secure environment Automated backup High speed connectivity 24x7 phone or assistance inquiries Trouble-shooting Archiving

19 Packages edisk packages *Additions of 50GB etape packages Attributes Storage capacity* Features 50GB, 100GB, 200GB, 500GB, 1TB, 2TB Disk protection RAID 1/RAID 5 SAN connectivity Dual Packages Basic Supreme Storage capacity Multiples of 50GB Incremental backup Weekly Daily Full backup Monthly Weekly Retention 90 days 90 days Backup connectivity LAN LAN Support and restore Standard Standard Free backup restoration Once a month Once a month Deduplication Available Available Storage capacity (GB): 15, 36, 72, 100, 250, 500, 750 & Custom How to subscribe Please contact your Etisalat Account Manager to guide you on subscription procedures.

20 Managed Applications

21 In a managed IT environment, your service provider owns and is responsible for the data centre, network, devices, operating system and application infrastructure components, providing a stable operating environment for your applications. Your IT department manages your customised business applications and maintains full control. Managed Applications provides more value than co-location and bare metal dedicated hosting because it frees more of your IT personnel from mundane infrastructure-related tasks, personnel that can now be reallocated to understanding and supporting your business more effectively. Managed Applications also provides greater responsiveness than fully outsourced solutions because it emphasises a flexible bottom up approach to delivering value that puts you fully in control of your business processes. Benefits Reduced costs/capex free computing Predictable cost structure Access to extended IT team Mitigated risk: Gain inherent business continuity Scalability: Your solution is built to grow with your business Allows you to focus on your core competencies

22 Features Sourcing of all hardware and software from leading vendors Secure build of operating system, application infrastructure and database Ongoing management, tuning and support Patch management Backed by Service Level Agreements Managed Applications packages Fully Managed: Active directory Exchange server Sharepoint Database (SQL and Oracle) Lync server Web server (Apache and IIS) How to subscribe Please contact your Etisalat Account Manager to guide you on subscription procedures.

23 Shared Web Hosting

24 Etisalat s web hosting packages for individuals and businesses provide a simple and cost-effective route to your online digital presence on the web. Etisalat Shared Web Hosting includes many value-added features and starts from as low as AED 25 per month. Benefits No set up fees Unlimited data traffic for all packages Free accounts Free anti-virus and anti-spam software Free website builder Features Free tool to build your website Web-based control panel Firewall protection 24x7 support Additional storage space and website backup/restoration options Guaranteed privacy of customer data An upgrade path allowing you to move from one plan to another Direct connection to the Internet UNIX Operating System Customer-managed accounts High availability A highly secure environment Support for Microsoft FrontPage extensions Pre-written CGI scripts for your use

25 Packages MyWeb MySite Starter Economy Advanced Ultra Basic Features Disk space (MB) Data transfer (MB) Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Control panel ü ü ü ü ü ü Website statistics ü ü ü ü ü ü Etisalat firewall ü ü ü ü ü ü Subdomain allowed û û û û û ü Features POP3 account with unlimited auto respond and forwarding MB of space per administration manager ü ü ü ü ü ü Web Hosting Technology HTML, XML, WML ü ü ü ü ü ü Microsoft FrontPage Server Extensions ü ü ü ü ü ü Pre-written CGI ü ü ü ü ü ü FTP access 24x7 ü ü ü ü ü ü PHP ü ü ü ü ü ü Java Servlets, Java Server Pages (Tomcat) û û û û ü ü Cold Fusion û û û û û ü Database MYSQL û û û û ü ü Multimedia Support Flash Generator û û û û ü ü Backup Daily tape backup ü ü ü ü ü ü How to subscribe Please contact your Etisalat Account Manager to guide you on subscription procedures or visit any Etisalat Business Centre.

26 Data Centres

27 Jebel Ali Data Centre Address: Technology Park, Dubai Building Data centre space 5,270 sqm Certification: Tier III Design ISO27001 Number of bays/floors 4 bays Building type Private building for data centre use Height of raised floor 40 cm False flooring 600 x 600 mm grid tiles for pressurised cold air inlet of non-combustible antistatic material Emergency exits 2 Parking Free parking available on site Electricity Power grid lines 4 x 1.5 MW main power supplies, redundant feeds Generators 4 x 1.5 MW on-site prime rates generators with N+1 configuration Fuel tanks Can run generators for 12 hours UPS: 3 x 500 KVA with battery backup at full UPS load capacity for 15 minutes 3 x 400 KVA with battery backup at full UPS load capacity for 15 minutes Standard power points: 32A single phase redundant (A+B) Availability of 16A, 32A, 64A single/three phase Standard power per rack 3.6 KW

28 Air Conditioning Production Advanced HVAC systems with N+1 configuration Chillers With 30,000 litre capacity chilled water buffer tank Air-conditioning system Redundant with 20 x PAHUs, 17 running and 3 standby Air-conditioning ventilation Front to rear air flow through the raised floor Aisle configuration Hot aisle/cold aisle Temperature indicators 22 C +4/-4 C Water leak detection Digital leak detection sensors Connectivity Access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity 253 x STM1 to major USA, European and Asian service providers Diversity Fully diversified cabling into data centre diversified between sea and land. Diverse international cable paths (Flag, SEAMEWE3) Peering Links with major Asian and Middle East ISPs Interface 10/100/Gigabit Ethernet connections to customers servers Logistics Freight elevators One freight elevator Access to unloading area Loading/unloading bays convenient for receiving equipment packages from trucks

29 Operations Building access Open 24x7 subject to online request Support: 24x7 on-site support team and remote hand 24x7 support helpdesk (phone, and online) Security: 24x7 security guards Multi-zone access control with intruder alarm system CCTV system with digital recording Fire protection: Fire suppression system FM200 HFC 227ea Under floor and in-ceiling area fire detection and clean agent fire suppression systems Very early smoke and dust detection fire alarm system Portable fire extinguishers distributed across the data centre Services ehosting: Value packages Cabinets, 600 x 1000 x 2200 mm 47U racks Co-location and CACS (Cold Aisle Containment System) estorage etape and edisk Managed IT Active Directory, Exchange Server, Share point, Database (SQL and Oracle), LyncServer, and Web Server (Apache and IIS) Hot seats Other services Internet switch, firewall, load balancing and VPN

30 Hor Al Anz Data Centre Address: Al Rasheed Road, Abu Hail, Dubai Building Data centre space 2,058 sqm Number of bays/floors 2 bays Building type Private building for office and data centre use Height of raised floor 75 cm False flooring 600 x 600 mm grid tiles for pressurised cold air inlet of non-combustible antistatic material Emergency exits 2 Parking Paid parking available on site Electricity Power grid lines 3 x 1.5 MW main power supplies, redundant feeds Generators 3 x 1.5 MW on site prime rates generators with N+1 configuration Fuel tanks Capacity of 2 x 4,000 gallons UPS: 3 x 220 KVA with 3 sets of battery backup each 3 x 1000 AH Standard power points: 16A single phase redundant (A+B) Availability of 16A, 32A, 64A single/three phase Standard power per rack 3.2 KW Air-conditioning Production Advanced HVAC systems with N+1 configuration Chillers 3 running and 1 standby with total 850 tonnes Air-conditioning system Redundant with 10 x CCUs of 35 tonnes each 8 running and 2 standby Air-conditioning ventilation Front to rear air flow through the raised floor Aisle configuration Hot aisle/cold aisle Temperature indicators 22 C +4/-4 C Water leak detection Digital leak detection sensors

31 Connectivity Access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity 898 x STM1 to major USA, European and Asian service providers Diversity Fully diversified cabling into data centre diversified between sea and land. Diverse international cable paths (Flag, SEAMEWE3) Peering Links with major Asian and Middle East ISPs Interface 10/100/Gigabit Ethernet connections to customers servers Logistics Freight elevators 1 freight elevator Access to unloading area Loading/unloading bays convenient for receiving equipment packages from trucks Operations Building access Open 24x7 subject to online request Support: 24x7 on site support team and remote hand 24x7 support helpdesk (phone, and online) Security: 24x7 security guards Multi-zone access control with intruder alarm system CCTV system with digital recording Fire protection: Fire suppression system FM200 Under floor and in-ceiling area fire detection and clean agent fire suppression systems Early smoke and dust detection fire alarm system portable fire extinguishers distributed across the data centre Services ehosting: Value packages Cabinets, 600 x 1000 x 2200 mm 47U racks Co-location and CACS (Cold Aisle Containment System)

32 eleasing estorage etape and edisk Managed IT Exchange Server, Database (SQL and Oracle), and Web Server (Apache and IIS) Other services Internet switch, firewall, load balancing and VPN TCN Data Centre Address: Al Satwa, Dubai Metro: World Trade Centre Building Data centre space 1,150 sqm Number of bays/floors 2 floors Building type Private building for office and data centre use Height of raised floor 42 cm False flooring 600 x 600 mm grid tiles for pressurised cold air inlet of non-combustible antistatic material Emergency exits 2 Parking Paid parking available on site Electricity Power grid lines 2 x 1.5 MW main power supplies, redundant feeds Generators 2 x MW on-site prime rates generators with N+1 configuration Fuel tanks Capacity of 500 gallons UPS: 4 x 220 KVA with 4 sets of battery backup each 4 x 1000 AH Standard power points: 16A single phase redundant (A+B) Availability of 16A, 32A, 64A single/three phase Standard power per rack 3.2 KW

33 Air-Conditioning Production Advanced HVAC systems with N+1 configuration Chillers 2 running and 1 standby with total 600 tonnes Air-conditioning system: Redundant with 3 x CCUs of 34 tonnes, 2 running and 1 standby 2 x CCUs DX type of 30 tonnes each, all on duty Air-conditioning ventilation Front to rear air flow through the raised floor Aisle configuration Hot aisle/cold aisle Temperature indicators 22 C +4/-4 C Water leak detection Digital leak detection sensors Connectivity Access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity 898 x STM1 to major USA, European and Asian service providers Diversity Fully diversified cabling into data centre diversified between sea and land. Diverse international cable paths (Flag, SEAMEWE3) Peering Links with major Asian and Middle East ISPs Interface 10/100/Gigabit Ethernet connections to customers servers Logistics Freight elevators 1 freight elevator Access to unloading area Loading/unloading bays convenient for receiving equipment packages from trucks Operations Building access Open 24x7 subject to online request Support: 24x7 on-site support team and remote hand 24x7 support help desk (phone, and online) Security: 24x7 security guards Multi-zone access control with intruder alarm system CCTV system with digital recording Fire protection: Fire suppression system FM200

34 Under floor and in-ceiling area fire detection and clean agent fire suppression systems Early smoke and dust detection fire alarm system Portable fire extinguishers distributed across the data centre Services ehosting: Value packages Cabinets, 600 x 1000 x 2200 mm 47U racks Co-location eleasing estorage etape and edisk Managed IT Exchange Server, Database (SQL and Oracle) and Web Server (Apache and IIS) Other services Internet switch, firewall, load balancing and VPN Zabeel Data Centre Address: Oud Metha, Dubai Data centre space 1,058 sqm Standard power per rack 3.2 KW Telco access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity More than 1,000 STM1 to major USA, European and Asian service providers Building access Open 24x7 subject to online request Support 16 x 5 onsite support team and remote hand, 24x7 support helpdesk (phone, and online) Security 24x7 security guards, multi-zone access control and CCTV system with digital recording Services ehosting, eleasing, estorage, Managed IT, Internet switch, firewall, load balancing and VPN

35 Al Kifaf Data Centre Address: Al Kifaf, Dubai Metro: Al Jafeleya Data centre space 628 sqm Standard power per rack 3.2 KW Telco access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity More than 1,000 STM1 to major USA, European and Asian service providers Building access Open 24x7 subject to online request Support 8 x 5 on-site support team and remote hand, 24x7 support helpdesk (phone, and online) Security 24x7 security guards, multi-zone access control and CCTV system with digital recording Services ehosting, eleasing, estorage, Managed IT, Internet switch, firewall, load balancing and VPN HOB-B Data Centre Address: Sheikh Rashid Road, Abu Dhabi Data centre space 901 sqm Standard power per rack 3.2 KW Telco access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity More than 1,000 STM1 to major USA, European and Asian service providers Building access Open 24x7 subject to online request Support 24x7 on-site support team and remote hand, 24x7 support helpdesk (phone, and online) Security 24x7 security guards, multi-zone access control and CCTV system with digital recording Services ehosting, eleasing, estorage, Managed IT, Internet switch, firewall, load balancing and VPN

36 Al Ain Data Centre Address: Khalid Bin Sultan Street, Al Ain Data centre space 758 sqm Standard power per rack 3.2 KW Telco access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity More than 1,000 STM1 to major USA, European and Asian service providers Building access Open 24x7 subject to online request Support 24x7 on-site support team and remote hand, 24x7 support helpdesk (phone, and online) Security 24x7 security guards, multi-zone access control and CCTV system with digital recording Services ehosting, eleasing, estorage, Managed IT, hot seats, Internet switch, firewall, load balancing and VPN Mafraq Data Centre Address: Baniyas East, Abu Dhabi Data centre space 430 sqm Standard power per rack 3.2 KW Telco access Frame Relay, ATM, MPLS, Dedicated Leased Lines, ISDN, PSTN Capacity More than 1,000 STM1 to major USA, European and Asian service providers Building access Open 24x7 subject to online request Support On call support team and remote hand, 24x7 support helpdesk (phone, and online) Security 24x7 security guards, multi-zone access control and CCTV system with digital recording Services ehosting, eleasing and Internet switch

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