Rate Contract for Managed Hosting Services Tender Ref: DIT2010/CR102/39 Queries and Clarifications
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1 Rate Contract for Managed Hosting Tender Ref: DIT2010/CR102/39 Queries and Clarifications S. Instructions to Bidders & Eligibility Conditions 1. Sify Completeness of Bid It says "Technical details must be completely filled in", kindly share the technical response format 2. Sify Submission of Tender offers Kindly share the file formats and size acceptable 3. Sify Technical Offer It says "The Technical Offer (T.O.) shall include the documents indicated in the Table concerning Pre-Qualification Criteria." request you kindly include "Technical / Solution Write-up" as well as the PQ would not detail out the technical capabilities of bidders in detail 4. Tata Eligibility Condition Pls suggest if the Data Centre and Hosting location real estate space should be selfowned with dedicated perimeter guards security 5. Tata Eligibility Condition Pls suggest which BMS (Building Management System) setup and software should also be permitted to be present at the Data Centre 6. Tata Eligibility Condition Is Network Diversity required with respect to IP transit services for Data Centre providers to have backing of its importantly own Domestic and Global Transit network across The Technical Response Format is the same as the Eligibility conditions sheet in the etendering website The documents to be uploaded should be in PDF file format and the maximum size per document should be 6 MB
2 India and world. 7. Tata Eligibility Condition Pls confirm International Cabling landing required at Data Centre and Hosting setup 8. Tata Eligibility Condition In the DC, how are data lines and power lines required. Whether below the raised flooring and separated to prevent cross talk or data lines above below the false flooring 9. Tata Eligibility Condition Pls suggest the required specifications for the following, a. Reception lobby b. Security Operations Center c. Network Operation Center d. Conference Room e. Managed Servers f. Electrical Room g. Raised Flooring h. UPS Cabinets / Genset / DC Power Plant i. Customer work Area j. Lockable Cabinets k. Private Cages l. Customer colocation area m. Security, Fire Detection & Suppression n. Customer Work Area and meeting rooms 10. Tata Eligibility Condition Pls suggest specification on the data center raised floor, false ceiling 11. Tata Eligibility Condition Pls suggest specification on the precision airconditioning (with dual piping for chilled water cooling units) for better temperature and humidity control systems. 12. Tata Eligibility Condition Pls suggest how the setup should be with respect to widest range of physical security features, including Air sampling system for pre-alarm for fire, Analogue addressable state-of-the-art smoke detection and fire
3 suppression systems and 24x7 secured access with biometric & proximity card readers, as well as video camera surveillance and security breach alarm. 13. Tata Eligibility Condition Pls suggest whether the Data Centre should have the following w.r.t Power Specifications 1. Redundant Uninterrupted Power Supply (UPS) systems. 2. UPS systems to be receiving power from both the commercial power utility (State/Local) and the standby generators. 2. UPS system to be feed redundant power distribution units (PDU) placed on the server room floor or mechanical room area. 3. During commercial power failure, the multiple standby generators to provide power to the DC.Also whether the gap between mains failure and generator feed time to be covered by the UPS battery system. During an extended commercial power outage, whether the diesel generators to provide power using the fuel stored on site. Every DC to have multiple-hours (ten) fuel supply with fuel delivery arrangements, if required. 4. Dual grid sub-station feed from State/Local power distribution 5. Redundant Diesel Generator set (n+1) 6. Fuel supply for 10 hours of operation 7. UPS with dual bus redundancy (n+1) 14. Tata Eligibility Condition Pls suggest whether the Data Centre should have the following w.r.t Power Specifications Pls specify if Network & Power Uptime Guarantee % should be as per the
4 Tier III Specifications 15. Tata Eligibility Condition Pls suggest what should be the specifications with respect to Data Centre CRAC Specifications - 1. Precision AC 2. Humidity 16. Tata Eligibility Condition Pls suggest if multiple levels of security is required and with what specifications 1. Video Surveillance 2. CCTV 3. Access Logs 4. Dedicated Security Personnel 17. Tata Eligibility Condition Pls suggest if it is mandatory that the site should be monitored from a security surveillance location 24*7* Tata Eligibility Condition Pls suggest what all Physical Security for Secured Access are required for cage/rack 1. Security Personnel - 24 * 7 * Proximity Card Access 3. Biometric Access / Finger scanner 4. Caged Lock & Key 19. Tata Eligibility Condition Pls suggest what all Fire Detection & Prevention systems should be present with what specifications Fire detection Zones (below raised floor, room void, above false ceiling) High speed Smoke Detection System (for eg: VESDA) Fire Detectors: Ionization, Photo Electric and Thermal 20. Tata Eligibility Condition Pls suggest what all Fire Suspension systems required FM-200/FE-227/NOVAC gas based fire suppression system
5 21. Airtel Eligibility Condition As the services covered under the RC shall be procured by any departments/offices, Zilla Parishad, all the state Government undertakings, Municipal corporations, municipalities, Nagar Parishad and other local bodies, PSUs in Maharashtra state Maharashtra SDC is coming up in Mumbai. Most applications would require centralized deployment and will be accessible over public / private network by end users. Also majority of application vendors Mumbai Location criteria should be relaxed are going to give support / as the Zilla parishad, Municipalities, Nagar implementation / deployment parishad offices will be located in districts across Maharashtra, Having data center facilities options in other cities will be contracts within Mumbai / Navi Mumbai. Thus GoM would like to have facility in Mumbai / Navi Mumbai. convenient for them. The data center setup This is also important from facility can be anywhere in Maharashtra Connectivity perspective. state, also clause specifying the location to Mumbai/Navi Mumbai is favoring to qualify select vendors to bid for this tender. Scope of Work 22. Airtel Co-location - Data center space 23. Airtel Co-location - Dedicated rack 24. Airtel Co-location - Dedicated & Shared Rack 25. Airtel Co-location - Dedicated & Shared Rack 26. Airtel Co-location, Dedicated rack, Seating Space. Service delivery should be changed from 2 weeks to 4 weeks Service delivery would be 48 hours for upto 6U space. This should be 48 hours from commissioning of rack Power requirement per rack. How the bidder should quote? Should we assume 3KVA power bundled with dedicated and shared rack prices and quote additional KVA price for upto 6KVA rated power How many dedicated and shared racks expected per month and overall contract period? How many seats expected during the contract period? Is there any preference of DC space and seating location? No change No change The Power of 3 KVA is to be bundled with dedicated Rack and with Shared Rack, 250 VA power should be bundled with U space. For additional Power please refer Corrigendum The Estimates on numbers of item which would be procured through the Rate Contract cannot be provided The Estimates on numbers of item which would be procured through the Rate Contract cannot be provided
6 27. Tata Co-location - Data center space Pls suggest if the Data Centre space should be caged. Need minimum of 10 racks space There is no requirement for Caged data centre space to build the cage. Suggest if this is OK 28. Tata Co-location - Seating Space 29. Sify Managed Dedicated Computing (Private Cloud) 30. Sify Managed Dedicated Computing (Private Cloud) 31. Sify Managed Dedicated Computing - D. 4 CPU- Quad core- 16 GB RAM 32. Sify Managed Dedicated Computing 33. Airtel Managed Dedicated Computing 34. Tata Managed Dedicated Computing Pls suggest if seating space can be provided only if available. This is cause, there is possibility that the seating space provisioned for the data centre is full and not available. Quad core is mentioned in the required configuration but the latest machines are coming with hexa cores. Request you to confirm whether we can quote for hexa core machines as well? 2x146 GB SAS is mentioned in the configuration. New servers may not come with 146 GB SAS drives, Drive format keep changing. We recommend to make it as "Disk Space-150 GB(Usable) or Disk Space- 300 GB (RAW). This will help address configuration mismatches time to time. Presuming 8 GB is a typographical error here and the actual RAM would be 16 GB Request you to mention service delivery time frame (e.g. 4days, 5days etc..). What is maximum RAM needed in a server keeping view the RAM upgrade option is asked? For Managed Dedicated Computing services can the following configurations be proposed A. 1 CPU- Quad Core- 4 GB RAM B. 2 CPU- Quad core- 6 GB RAM The service provider should mandatory provide all the services indicated in this tender as and when demanded by an Indentor Department within the service delivery time frame indicated in the Tender. The specifications are the minimal required and the bidders can offer better/ higher/ latest configuration Maximum will be 32 GB. The specifications are the minimal required and the bidders can offer better/ higher/ latest configuration.
7 35. Airtel Managed Dedicated Computing 36. Airtel Managed Dedicated & Managed Shared Computing services 37. Airtel Managed Dedicated & Managed Shared Computing services 38. Airtel Managed Dedicated & Managed Shared Computing services 39. Sify Managed Shared Computing C. 4 CPU- Quad Core- 16 GB RAM D. 4 CPU- Quad core- 32 GB RAM For Dual CPU servers processors should be intel E 55XX or X 55XX series For Quad CPU servers Processors should be of Intel E73XX series 2 GHz or above This is for better scalability & more cost effective pricing since TCL has negotiated special rates with OEMs for these specific configurations Can all data be put on SAN instead of putting half on server disk drive? Is private cloud and public cloud server going to share data over the network? If yes what is application deployment scenario on each server and network architecture Is all cloud servers hosted in one data center, (private and public) Estimated number of servers need for private & public cloud in a year? Managed Shared Computing (Public Cloud) is asked for deploying 1 to 2 instances, what if more than 2 instances will be required? Whether GoM will go for dedicated servers for such scenarios or they will still use same virtual instance from the mentioned bundles? The Service Provider needs to provide disk space equivalent to what is specified in the specs. The data however can be put on a server disk or SAN, as per the requirement of the Indentor. Each Instance on Public or Private cloud needs to have both option of public (Internet) and private (Leased line /VPN/MPLS) access. All the services indicated in the Tender should be offered from one Data Centre The Estimates on numbers of item which would be procured through the Rate Contract cannot be provided For more than 2 instances requirement also GoM will use virtual instances with the same configuration bundles as mentioned in the Scope of work document.
8 40. Sify Managed Shared Computing Ideally GoM should have instance configuration for more than 1-2 instance deployment also as part of the quote. Request you to mention service delivery time frame (e.g. 4days, 5days etc..) and also time frame for resource upgrade. 41. Reliance Storage NAS Here Shared NAS Service has been asked whereas Shared SAN is also asked in Clause IV in scope of work. So we recommend instead of shared NAS go for Dedicated NAS with lesser storage capacity 42. Sify Storage - NAS It is mentioned "This is an economy Type of SAN Storage..." Presuming SAN is a typographical error here and the actual term would be NAS 43. Sify Storage - NAS It is mentioned "This is a Standard type of SAN Storage..." Presuming SAN is a typographical error here and the actual term would be NAS 44. Sify Storage - NAS It is mentioned that "This is a Professional type of SAN Storage..." Presuming SAN is a typographical error here and the actual term would be NAS 45. Sify Storage - SAN. Request you to mention service delivery time frame (e.g. 4days, 5days etc..) and also time frame for resource upgrade. 46. Sify Storage - NAS. Request you to mention service delivery time frame (e.g. 4days, 5days etc..) and also time frame for resource upgrade. 47. Airtel Storage SAN services Estimated projection usage of storage as SAN and NAS for a year is needed The requirement is for managed NAS and SAN. The Service Provider can provide dedicated/ shared system meeting specification criteria and on a per GB per month basis The Estimates on numbers of item which would be procured through the Rate Contract cannot be provided
9 48. Airtel Storage SAN services Please mention the RAID level required for economy, standard and professional SAN RAID level configuration is to be handled by Service provider keeping the IOPS and Availability criteria defined in RFP. 49. Airtel Storage SAN services Please elaborate on SAN and NAS deployment architecture with managed compute (server) Each server / Instance needs to have connectivity with SAN / NAS storage with FC / FCoC throughput. Provider may propose iscsi for Economy storage. 50. Airtel Storage SAN services Please clarify about HBA cards and SAN switches, who will provide this? 51. Tata Storage SAN services Can a Shared SAN storage service be proposed available in increments of 20 GB with a minimum order of 20 GB as the usable SAN Space (post RAID configuration) - FC / SATA Disks can be chosen for the storage. The shared SAN Storage security will be implemented via SAN Storage Fabric Zoning & LUN Masking 52. Tata Storage SAN services Can we propose the commercial model for usable SAN Storage as follows - Pricing for the SAN Storage Service will be on a monthly recurring charge (MRC) basis with any charges for Service set up (installation, configuration, cabling) stated as the non-recurring charge (NRC) Should be charged a monthly recurring fee for the agreed volume of GB to be stored. The fee varies depending on the storage disk selected (Fiber Channel or SATA) and Service provider needs to take care of these components and its cost should be included in the Storage services. The specs, IOPS and availability criteria have been defined in the Tender. The requirement is for managed NAS and SAN. The Service Provider can provide dedicated/ shared system meeting specification criteria and on a per GB per month basis All cost with regard to installation / configuration etc has to be incorporated in the cost of the item.
10 53. Sify Backup & Restore services - Tape Rotation. volume, and is based on the following volume tiers: Tier 1: < 500 GB Tier 2: 500 GB to < 1,000 GB Tier 3: 1,000 GB to < 2,000 GB Tier 4: 2,000 GB to < 5,000 GB Tier 5: 5,000 GB to < 10,000 GB Tier 6: >10,000 GB Minimum storage to be ordered will be 20 GB Where will the media be kept in the tape rotation service? Will this go to customer location or have to be stored at service provider side? 54. Airtel Backup and restore services Tape rotation services scope needed, (All within DC or outside DC Also) 55. Tata Backup and restore services Can we offer a shared Managed Backup service where backup charges will depend on actual volume of data to be backed up (without compression). Servers to be backed up will be connected in an isolated backup VLAN. We will use a shared Symantec Netbackup infrastructure with shared Quantum Tape Libraries 56. Tata Backup and restore services Can we propose the following Backup retention cycle - A weekly backup cycle; with one weekly full, one monthly full and six daily incremental backups. Retention period for weekly full backup is 4 weeks, for monthly full backup is two months and daily backup retention is 6 days. Retention period can be extended at additional cost The media will have to be stored in the Vendors Fire Proof vault Tape rotation is within DC. The requirement is for managed Backup. The Service Provider can provide dedicated/ shared system meeting specification criteria. The Backup cycle and retention period indicated in the Tender is sufficient however, the Service provider is free to offer higher retention period.
11 57. Tata Backup and restore services Can the restoration process begin in No Change maximum 360 minutes instead of 120 minutes within request / a service request 58. Tata Backup and restore services Can we propose Offsite tape retention service as an add-on option with or without tape encryption (per tape price) The Service Provider is free to offer Off-site tape retention 59. Tata Backup and restore services Can the backup pricing be given in the following format - Pricing for the Backup Service should include Fixed Installation Fee Cabling and other professional fees Fixed LAN-Based Backup Client License Fee Fixed Application Aware Backup Agent License Fee (Optional) Fixed SAN-Based (or LAN Free) Backup Client License Fee (Optional) Monthly Recurring Charges (MRC): Variable Volume-Based Fees Should be charged a monthly recurring fee for the total volume of one monthly FULL backup, which is measured in GBs transferred from the server to backup tapes during a monthly full backup (Full Backup Data Volume = Daily Incremental + Weekly Cumulative + Monthly Full). The Backup charges should hav the following tiers depending on the total volume of backup as measured above Tier 1: < 500 GB Tier 2: 500 GB to < 1,000 GB Tier 3: 1,000 GB to < 2,000 GB Tier 4: 2,000 GB to < 5,000 GB Tier 5: 5,000 GB to < 10,000 GB All cost with regard to installation / configuration etc has to be incorporated in the cost of the item.
12 60. Tata Storage, Backup & Restore services Tier 6: >10,000 GB The Customer should be able to estimate total GBs transferred in a single full monthly backup (in 100 GB increments) and choose the corresponding volume tier. A minimum of 100 GB backup volume should be orderable Pls suggest if Fiber Channel Service required at the Data Centre facility 61. Airtel Network : Bandwidth What will be the minimum data transfer committed (Committed Information Rate) at the Data Center 62. Airtel Network : Bandwidth Under Unlimited usage what will be the port size you want us to provide? Do you want us to quote for Dedicated 1:1 Internet link with option of 2Mb, 4 Mb, 8 Mb, 16 Mb and 24 Mb or please specify the required port size 63. Airtel Network : Bandwidth If GoM is looking for Pay per Use model then CIR will not be applicable Since the last mile can burst upto the maximum committed last mile, CIR will not be applicable. 64. Reliance Network : Bandwidth Clarification is required on the bandwidth plan. How much committed bandwidth & how much burstable bandwidth is required w.r.t CIR 65. Sify Network : Bandwidth Bandwidth is either provided on Fixed capped/burstable bandwith (2mbps, 4 mbps etc) which has no restrictions on Data Transfer or on Data Transfer model (5 GB, 20GB, etc) which will either be on a The Fiber channel services is to be offered by the Service providers as part of the storage, Backup & Restore services and not as an independent service
13 100Mbps port or a gigabit port. Both Data Transfer and Bandwidth cannot be provided in a single option. Request you to modify the table provided on the page no 7. Hence kindly change the "Bandwidth" section into three distinct parts: A) Data Transfer Model on a 100Mbps port or a gigabit port, B) Fixed Bandwidth (2mbps, 4mbps, etc) C) Burstable Bandwidth (100% burst) 66. Reliance Network : Bandwidth Internet Bandwidth in terms of Mbps & Data transfer (GB) has been grouped together whereas both of the plan should be separate. Bandwidth should be provided in terms of either Mbps or Data transfer Model (GB). Kindly change the table accordingly. Both the plan separately can be provided. 67. Airtel Network : Bandwidth Billing will be on Pay per Use model Since GoM will be using Pay per Use model, any usage above to the committed value will be billed on actual. 68. Tata Network : Bandwidth Pls suggest if following options to be separated out with Network services:- 1. Cross Connect 2. Capped Bandwidth 3. Burstable Bandwidth 4. Data Transfer 69. Tata Network : Bandwidth Pls explain the table based chart for Network Bandwidth 70. Tata Network : Web server log 71. Tata Network : Web server log Would it be OK if we do not provide Web Reports for 1 URL minimum for the above server(s) / virtual servers Would it be OK if we cannot provide Web server log reporting Web Reports per server / instance is mandatory. The service provider should mandatory provide all the services indicated in this tender as and when
14 72. Sify Network - Server Load Balancing Service. 73. Tata Network - Server Load Balancing Service. 74. Reliance Network : SSL Acceleration 75. Reliance Network : Web based VPN per five connections 76. Reliance Network : Shared Routing facility 77. Reliance Software license Database system 78. Sify Software license Database system Request you to clarify whether shared instance is required or dedicated instance is required. For the Load balancing service - please elaborate on what do you mean by Service Delivery Time frame as 72 hours Separate Hardware is used for offloading the processor-intensive public key encryption. Can we propose a dedicated hardware for SSL offloading More clarification is required More clarification is required in terms of routing facility. IDC Can allow access to the hosted infrastructure through dedicated link. Providing dedicated link, its Connectivity & routing traffic should be responsibility of dedicated link provider. Routing facility should not be in scope of work of IDC. Only Software License has been asked. No Support to these License has been asked. Support for all the software mention in clause VIII & IX is required or not MySQL Enterprise comes in multiple editions like Basic, Silver, Gold and Platinum. These editions are based on features as well as support terms. Kindly clarify which edition is demanded by an Indentor Department within the service delivery time frame indicated in the Tender. Dedicated instance is required for Server Load Balancing Service as logs should be made available to the Department on a need basis The Load Balancing services needs to be provisioned within 72 hours from request time. Yes, separate hardware for offloading is to be proposed The Service Provider is required to provide WAN Routing infrastructure to GoM for terminating the leased lines in Data Center. Provider needs to own connectivity within its Data Center facility end to end.
15 79. Sify Software license Database system 80. Sify Software license Operating system. 81. Tata Software license Operating system 82. Sify Software license Operating system 83. Reliance Security : Managed Dedicated Firewall and IPS required so that all bidders quote for the same. Oracle licensing is based on the number of cores as well as the processor type. This RFP mainly deals with x86 servers. Kindly confirm if we are supposed to quote for 4 cores of x86 (Intel / AMD) processors. Can service provider offer SPLA (Service Providers License Agreement) licenses rather than MOLP (Microsoft Open License Program). SPLA licenses from OEM (Microsoft) allow us to offer software on Monthly rental basis. MOLP will have to be owned by GoM and delivery will take time. The Windows Server 2008 R2 licenses will be provided on the Microsoft service provider license agreement (SPLA) model. The license should be on a per processor basis so that there is no limitation on the number of clients connecting to the server. Please specify if this is the assumed model for licensing. (Legally this is the only licensing mechanism which a Service Provider can offer) For Virtual instance s/w license policy is different from OEM players. It saves lot of cost for end customer but the license will not be available with Media. They are also not transferable. So for virtual instance only providing licenses (without MOLP with media) will be OK or not? Kindly provide the below mentioned information for proper sizing 1.Firewall Throughput Consider 4 cores of x86 (Intel / AMD) processors Firewall throughput 100 Mbps Maximum Security Policies: 100 Policies
16 84. Airtel Security : Managed Dedicated Firewall and IPS 2.Firewall packets per second 3.Maximum concurrent sessions 4.Simultaneous VPN tunnels 5. of Interfaces 6.New sessions/second 7.Maximum security policies Details needed on Firewall configuration and policies to adopted both in shared & dedicated compute plans 85. Airtel Security services Configuration of the Firewall and IPS according to Indenter provided security policy - Can you further clarify this and provide details of your policy? 86. Tata Pls specify the scope of Remote Hands Instructions to Indentor & vendors Configuration and Policies will be provided by respective departments at the time of hosting the applications. Security policy will differ from application to application and hence will be provided by each department at the time of engagement. 87. Sify Payment Terms Most of the service providers have the billing system which generates Quarterly bill in Advance. Request you to Kindly consider the same. 88. Sify Penalty for downtime-service Level Agreement Since the billing is done on a quarterly basis, the penalties if any arising due to service lapse would also be deducted from the same on Quarterly basis. Hence Request you to please consider SLA calculations on Quarterly basis. No change
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