Document Details. 247Time Backup & Disaster Recovery Plan. Author: Document Tracking. Page 1 of 12

Size: px
Start display at page:

Download "Document Details. 247Time Backup & Disaster Recovery Plan. Author: Document Tracking. Page 1 of 12"

Transcription

1 Document Details Title: Author: 247Time Backup & Disaster Recovery Plan Document Tracking Page 1 of 12

2 TABLE OF CONTENTS 1 INTRODUCTION OVERVIEW DEFINED REQUIREMENT DISASTER OVERVIEW DISASTER DEFINITION EXAMPLE OF DISASTER SCENARIO SCOPE OF DISASTER RECOVERY PROCEDURES ALTERNATIVE LOCATION SERVICE DESCRIPTION PROCESS OVERVIEW OWNERSHIP ROLES AND RESPONSIBILITIES INVOKING DISASTER RECOVERY MEETING ARRANGEMENTS CONVENING THE TEAM RECOVERY PROCESS REPLICATION/SYNCHRONISATION CUTOVER TO THE ALTERNATIVE SYSTEM PROCESS TESTING ASSUMPTIONS... 11

3 247Time Disaster Recovery Plan 1 Introduction 1.1 Overview The purpose of this document is to define the disaster recovery service to be provided by 247Time and the outsourcing teams of the server business and the customer. (The Team). The process by which disaster recovery will be invoked is defined as are the criteria that must be met. This version of the document includes the means by which transfer of the system in Recovery to the alternative site we take place and how The Team will establish their connection to it. This document is from a practical point of view and does not reflect contractual responsibilities. The definitions of responsibilities are in the agreements between The Team and its hosting partner. This document is to provide a clear description of who will actually take what action in the event of a disaster and serves no other purpose. 1.2 Defined Requirement The definition of disaster recovery requirement in the contract between The Team and its hosting partner is: The Supplier shall provide appropriate disaster recovery plans to include alternative hosting location (different city to main hosting site) and guarantee the Supplier System will be up and available within 1 hour of the disaster recovery process being invoked. The Team shall have the right to test the Supplier s disaster recovery plans on an annual basis. The further definition of the requirement is as described below: The has an existing disaster recovery site hosting systems in place. This site meets the requirement of being in a different city to the main hosting location and shares no service connections with the main site. Only those Servers protected by Double-Take Availability Software will be available at the (remote) DR location. 2 Disaster Overview 2.1 Disaster Definition Disaster recovery to the alternative location should there be an event of an incident that materially damages the main location such that repairs cannot be guaranteed to allow recovery of the system within 4 hours will be immediately invoked. The Team or its hosting partner may only invoke disaster recovery to the alternative location. In the event of service failure due to material damage to the main location or hardware failure such that repairs cannot be achieved within 4 hours of the failure first being reported a decision shall be taken jointly between The Team and its hosting partner based on overall expected recovery time. 2.2 Example of Disaster Scenario Disasters are by their very nature unpredictable, however, it is possible to suggest the type of event where the recovery process described in this document would be appropriate. Page 3 of 12

4 The most serious event would involve complete loss of the main site such that all equipment and data at that site were to be lost and no personnel from that site are available to recover the system. An event such as a large explosion adjacent to the building that caused a structural collapse and prevented access would fall into this category Other events envisaged that would cause part of the main suite to become unusable but would mean that personnel were available to recover the system but that the system itself beyond use. An extremely serious flood would be an example. An event where the situation is less clear would be a serious hardware fault within the Hosted Partners infrastructure such that repairs would take a significant amount of time. An example of this type of event would be multiple board failure within the core network that made a large portion of the network to be unavailable. 2.3 Scope of Disaster Recovery Procedures In Scope: Alternative Location The process to invoke disaster recovery to the alternative location. Transfer to the alternative location where the restoration of services from the main location cannot be guaranteed within 1 hour of the disaster recovery process being invoked. Access to the service at the alternative location from The Team. Business continuity for a period of less than 4 hours. Out of Scope: Recovery of any lost data or re-work to bring the recovered system up to date from the point of the latest available system backup. The (remote) DR location does not have provision to restore tape-based Backups. Service failure due to software or data issues where the production environment may be repaired or reconstituted in situ. 1 st line response to service failure using spare equipment and normal maintenance arrangements. Routine hardware maintenance and repair procedures. The process by which a recovered system is either transferred back to the main location or to an alternative permanent location is acknowledged but not included in this document other that in its inception. This process is entirely dependent on circumstances following a disaster and so is not defined. Page 4 of 12

5 Specific responsibilities in regard of this process are: Responsibility Defined requirement to be met by this process Overall process design and maintenance to meet the defined requirement. Technical design of alternative system Detailed process for bringing alternative hardware and operating environment online Process for connecting The Team Users to the alternative location. Owner Facility Services Manager, The Team Facility Services Manager, The Team Director of Technical Services, Data Centre Support Manager, Facility Services Manager, The Team 2.4 Alternative Location The building is constructed and configured to industry standards. The building measures approximately 40,000 sq ft over ground and two upper floors. The specification includes: 4MW power supply from a 6.6Kv primary ring main 2000 KVA stand by generator Fully air-conditioned Fire detection and suppression including VESDA State-of-the-art security systems Multiple ducting to site boundary Items of plant monitored are as follows: CCTV 24*7*365 Facility Monitoring Facility power supply characteristics including voltage, frequency, current and harmonics Online individual rack power consumption, Humidity and temperature monitoring /control Leak detection Critical infrastructure monitoring Network monitoring. CCTV monitoring is in operation and is visible at the facility. CCTV starts at the car park and extends right the way through the data centre and facility to individual rack level. CCTV records are kept for 30 days. Movement Sensors Motion detection systems throughout the building and intruder alarms on all lifts, with a specifically and individually secured goods lift. Each data centre hall requires the use of a proximity card for entry. Page 5 of 12

6 Power Backup Systems The local electrical utility company provides a high capacity HV ring from their primary substation. Being a ring the site is protected against cable damage from road works and the like. The facilities have several independent n+1 UPS Systems and multiple diesel generators within onsite energy centres. Each hall benefits from an independent power supply, backed by UPS and generator. If the power goes down totally, the UPS systems take over, providing uninterrupted power whilst the generators kick in. Once activated, the generators have a weeks worth of fuel on-site HVAC Temperature is stabilised between 18 C and 22 C within the recommended guidelines for IT equipment established by the well respected ASHRAE organisation. Fire Detection & Suppression Very Early Smoke Detection Apparatus (VESDA) equipment. VESDA systems constantly analyse air composition by passing particles in front of a laser, and triggering warning systems if particles of combustion are found. FM200 and Argonite gas are used to suppress any potential fires before they take hold. Both gases are harmless to systems and all fires are extinguished within 10 seconds, minimising toxins and the presence of soot. Relocation Process The process by which the system is recovered to an alternative location is designed to be as simple as possible and to rely only on replication-based technology that synchronises a copy of specified Production system Virtual Machines to the alternative location. Alternative hardware will be maintained to the same specification of the Production environment. 2.5 Service Description The alternative system shall: Be based upon a real-time replicated / synchronised copy of the specified Production Environment. Be created from the latest available synchronised copy of the specified Production Environment. Data available will be from the latest available synchronised copy of the specified Production Environment. Shall not have any particular steps taken to accelerate recovery in the event of a system failure that causes the delay of any critical process. Use hardware pre-racked and commissioned at the alternative site dedicated for the creation of the alternative system and that has been tested for use in this manner. Allow connection from The Team using the same connection methods as the Production Environment (Client-based VPN). The Team shall be responsible for establishing their connection to the alternative site. These responsibilities are for initial setup, any maintenance required and invocation in the event of a disaster. Whilst in operation, not be upgraded in any way except to allow for the application of emergency patches to the operating environment or virus protection. Page 6 of 12

7 Be supported using the reasonable endeavours of both The Team and its. Normal service level terms cannot apply as the circumstances of any event requiring the use of the alternative location cannot be predicted. Shall be created by a process documented to the degree that it may be established by its s personnel who are unfamiliar with the particulars of the system in the event of the experienced staff being unavailable. 3 Process Overview 3.1 Ownership Element of Service Invocation of Disaster Recovery Relocation to the alternative site Detailed process for bringing alternative hardware and operating environment online The Team connection to the alternative site Business continuity for the first 24 hours Owner Joint Ownership: Data Centre Support Manager, Payroll Manager, The Team Data Centre Support, Data Centre Support Manager, Facility Services Manager, The Team Payroll Manager, The Team 3.2 Roles and Responsibilities Individual Role / Activities Escalation Point Payroll Manager, Server Provider System Administrator, Safe Outsourcing Data Centre Support Manager Implementation Manager Joint responsibility for invocation of disaster recovery. Responsible for communications with Safe. The Team connection to the alternative site. Business Continuity for the first 24 hours. The Team connection to the alternative site. Joint responsibility for invocation of disaster recovery. Communications with Safe Outsourcing Relocation to the alternative site The Team Facility Services Manager, Server Provider Director of Technical Services, Data Centre Support Manager, Page 7 of 12

8 3.3 Invoking Disaster Recovery System Failure Obvious Disaster? No Continue repairs for 4 hours Yes No Yes The Team and to decide whether to invoke disaster recovery Invoke Disaster Recovery 3.4 Meeting Arrangements No physical meetings shall take place. The timescale of the recovery process is such that all meetings shall take place as conference calls. The only scheduled meeting shall be the a three way meeting between the nominated individuals at The Team and its to decide whether or not a situation warrants invoking disaster recovery. All further communications are two way between The Team and its. These communications are scheduled in the process and will be telephone calls backed up by Convening the team The conference call to discuss the invocation of disaster shall take place between the Data Centre Support Manager and the Customer Services Director of Safe immediately following a system failure if any of the parties feel that it is warranted or if there is a risk of the system not being recovered within a 4 hour period. Page 8 of 12

9 4 Recovery Process 4.1 Replication/Synchronisation The Production system is subject to a real-time replication and synchronisation process utilising Double- Take Availability Virtual Host Edition Software. The Software runs on the Operating System hosting the The Team Services, and replicates all changes and updates to the alternate location in real-time. The Software is configured to use 1 GB for RAM caching, 10 GB of Disk caching and up to 8 Mb/s Network Bandwidth per Server for replication. This provides the means to restore the alternative system to the latest available replication point. 4.2 Cutover to the alternative system ID Task Owner Disaster recovery invoked. The Team and 1 Either Disaster Recovery will have been initiated automatically or invoked during a conference call between the The Team and its. This call may have been initiated by any party. The decision and the time it was made shall be confirmed during the call and be the subject of an to all parties. The Team to assume that the system will be restored no longer than 24 hours after disaster recovery has been invoked and follow their business continuity plan. 2 is to follow the steps detailed in the document The Team Disaster Recovery Procedure which describes the exact method to cut over to the alternative system. The tasks below are taken directly from that document. 2.1 The Data Centre Service Desk will take initial receipt of the alerting mechanism and record the incident. 2.2 The Data Centre Service Desk will notify the Data Centre support manager should the incident fall outside the normal recovery procedure. 2.3 The Data Centre Support Manager will determine whether the pre-requisite disaster recovery invocation conditions have been met and the service to the hosted Safe computing cannot be materially recovered before invoking the disaster recovery procedure specific to Safe Computing. 2.4 Ensure that all the incident details have been correctly recorded and carry before carrying out the disaster recovery procedure actions. 2.5 The Data Centre Support Manager will contact the Implementation Manager who will confirm/deny that any further action is possible before the Disaster recovery procedure is invoked for The Team. Data Centre Service Desk Data Centre Service Desk Data Centre Support Manager Data Centre Support Manager Data Centre Support Manager / Hosting Partner Implementation Manager The Team will be notified that the Disaster Recovery process has been invoked. Page 9 of 12

10 ID Task Owner 2.6 Arrange for the necessary support personnel to be available. Data Centre Support Manager 2.7 All management and monitoring systems will Data Centre be updated in accordance with the recovery operation. Service Desk 2.8 The Data Centre Support Manager will notify the nominated The Team personnel on estimated timescales for the recovery operation. This task is dependent upon input from the Implementation manager/team. 2.9 Implementation Manager to initiate the alternate location recovery procedure for The Team Failover XXX-XXX-XXX-01 onto DR Platform Connect to DR location Host Server Launch Double-Take Console Failover XXX-XXX-XXX-01 Launch Console Start XXX-XXX-XXX-01 Login to XXX-XXX-XXX-01 Assign XXX-XXX-XXX-01 DR Network Address Connect XXX-XXX-XXX-01 to DR Network Virtual Switch Restart XXX-XXX-XXX-01 Verify Network connectivity 2.11 Failover XXX-XXX-XXX-02 onto DR Platform Connect to DR location Host Server Launch Double-Take Console Failover XXX-XXX-XXX-02 Launch Console Start XXX-XXX-XXX-02 Login to XXX-XXX-XXX-02 Assign XXX-XXX-XXX-02 DR Network Address Connect XXX-XXX-XXX-02 to DR Network Virtual Switch Restart XXX-XXX-XXX-02 Verify Network connectivity 2.12 Failover XXX-XXX-XXX-03 onto DR Platform Connect to DR location Host Server Launch Double-Take Console Failover XXX-XXX-XXX-03 Launch Console Start XXX-XXX-XXX-03 Login to XXX-XXX-XXX-03 Assign XXX-XXX-XXX-03 DR Network Address Connect XXX-XXX-XXX-03 to DR Network Virtual Switch Restart XXX-XXX-XXX-03 Verify Network connectivity 2.13 Failover XXX-XXX-XXX-04 onto DR Platform Connect to DR location Host Server Launch Double-Take Console Failover XXX-XXX-XXX-04 Launch Console Start XXX-XXX-XXX-04 Data Centre Support Manager Implementation Manager Implementation Team Implementation Team Implementation Team Implementation Team Page 10 of 12

11 ID Task Owner Login to XXX-XXX-XXX-04 Assign XXX-XXX-XXX-04 DR Network Address Connect XXX-XXX-XXX-04 to DR Network Virtual Switch Restart XXX-XXX-XXX-04 Verify Network connectivity 2.14 Implementation Manager will notify the Data Centre Support manager that Disaster Recovery process has been completed. implementation manager will also update the account manager that the Disaster Recovery procedure has been completed so that commercial requirements can be met Data Centre Support Manager will ensure that all management and monitoring systems are updated Data Centre Support Manager will notify The Team that the Disaster Recovery process has been completed Following task 2.16 shall inform Safe Outsourcing of the date and time of the replication point used to create the alternative system. The Team shall then follow the business continuity plans to prepare re-work or recover additional data from dated input documents. The Team connection to the alternative site is preconfigured so the switchover mechanism is simply to start using the DR shortcuts issued to Users. Confirm System available and accepted. Carry out re-work as necessary and restore/reproduce nondatabase data using dated input documents. Convene a meeting to plan restore of system to a main system at the original or an alternative permanent location. 5 Process Testing Implementation Manager Data Centre Support Manager Data Centre Support Manager The Team The Team The Team The Team and The Team The process of disaster recovery to the alternative site shall be tested once every twelve months. Staff of all parties shall be aware that a test is planned in order that the performance of the test may be monitored and the effect on other customers of The Team and is minimised. Initiation of a test shall be the responsibility of The Team and planned with the Facility Services Manager and Data Centre Support Manager of. Following the test a joint report shall be produced with listing all activities completed and stating those which were successful and those that were not. The process shall then be amended to deal with the issues found and a confirmation report produced. Additional costs dependent on the level of resource and duration will apply for invocation of a DR Trial or DR invocation. Resource will be required for the invocation of DR and for reconfiguration of the System after restoration of the Production Environment. 6 Assumptions During the use of the alternative site no additional Disaster Recovery shall be available. Page 11 of 12

12 Page 12 of 12

ICT Disaster Recovery Plan

ICT Disaster Recovery Plan 7 Appendix A ICT Disaster Recovery Plan Definition of a Disaster A computer disaster is the occurrence of any computer system or associated event which causes the interruption of business, leading in the

More information

Datacentre Studley. Dedicated managed environment for mission critical services. Six Degrees Group www.6dg.co.uk

Datacentre Studley. Dedicated managed environment for mission critical services. Six Degrees Group www.6dg.co.uk Dedicated managed environment for mission critical services www.6dg.co.uk Our datacentres are the core of our business. At we own and manage 30,000 square feet of highly available, geographically diverse

More information

DISASTER RECOVERY AND BUSINESS CONTINUITY

DISASTER RECOVERY AND BUSINESS CONTINUITY DISASTER RECOVERY AND BUSINESS CONTINUITY ISO 9001/27001 PARTNER ONLY NODE4 LIMITED 03/01/2014 DISASTER RECOVERY PLAN This plan will be held at Node4 s premises located at Pride Park in Derby and also

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

Adlib Hosting - Service Level Agreement

Adlib Hosting - Service Level Agreement Adlib Hosting - Service Level Agreement June 2014 This service level agreement (SLA) applies to the Adlib Hosting services provided by Axiell ALM Netherlands BV, and includes the activities and facilities

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

Powerful Dedicated Servers

Powerful Dedicated Servers Powerful Dedicated Servers Our dedicated servers offer outstanding performance for even the most demanding of websites with the latest Intel & Dell technology combining unparalleled server specification,

More information

SERVICE SCHEDULE DEDICATED SERVER SERVICES

SERVICE SCHEDULE DEDICATED SERVER SERVICES SERVICE SCHEDULE DEDICATED SERVER SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a

More information

SERVICE SCHEDULE PUBLIC CLOUD SERVICES

SERVICE SCHEDULE PUBLIC CLOUD SERVICES SERVICE SCHEDULE PUBLIC CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract

More information

REDCENTRIC MANAGED SERVER SERVICE DEFINITION

REDCENTRIC MANAGED SERVER SERVICE DEFINITION REDCENTRIC MANAGED SERVER SERVICE DEFINITION SD062 V1.4 Issue Date 01 July 2014 1) OVERVIEW The Managed Server service (MSS) provides access to Redcentric s 24x7 support capability, technical skills and

More information

Onsite Support: 24/7/365 onsite team. Security: 24/7/365 onsite manned security and CCTV. Monitoring: 24/7/365 Environmental monitoring and management

Onsite Support: 24/7/365 onsite team. Security: 24/7/365 onsite manned security and CCTV. Monitoring: 24/7/365 Environmental monitoring and management Zen DC1 Our Services: Colocation Cloud Solutions Managed Hosting Dedicated Servers Zen DC1 - Key Facts Size: 10,000 sq ft Capacity: 150 rack capacity Ownership: 100% independently owned, operated and managed

More information

Sovereign. The made to measure data centre

Sovereign. The made to measure data centre Sovereign D ATA C O N N E C T The made to measure data centre Prime Location Within touching distance of everything that s important. 2 Your Customer-Centric Data Centre For the vast majority of organisations

More information

TalentLink Disaster Recovery & Service Continuity

TalentLink Disaster Recovery & Service Continuity Technical Services Briefing Document TalentLink Disaster Recovery & Service Continuity Version 1.2 (January 2012) Contents Overview Planning for Service Continuity Disaster Recovery Process Business Continuity

More information

Information Services hosted services and costs

Information Services hosted services and costs Information Services hosted services and costs 1. Overview Information Services (I.S.) has provided a popular hosting service for specialized departmental servers for many years. Servers hosted by I.S.

More information

Data Centre Services. JT First Tower Lane Data Centre Facility Product Description

Data Centre Services. JT First Tower Lane Data Centre Facility Product Description JT First Tower Lane Data Centre Facility Product Description JT s Data Centre Hosting Service provides a secure computer room enviroment with protected incoming power supplies, state-of-the-art security

More information

Client Security Risk Assessment Questionnaire

Client Security Risk Assessment Questionnaire Select the appropriate answer from the drop down in the column, and provide a brief description in the section. 1 Do you have a member of your organization with dedicated information security duties? 2

More information

Colocation Service Level Agreement

Colocation Service Level Agreement Colocation Service Level Agreement (February 2011) 1 Contents 2 Summary... 2 3 Power Summary... 2 4 Access... 2 5 Security... 2 6 Environment... 3 7 Fire Protection... 3 8 Connectivity... 3 9 Monitoring...

More information

out of this world guide to: POWERFUL DEDICATED SERVERS

out of this world guide to: POWERFUL DEDICATED SERVERS out of this world guide to: POWERFUL DEDICATED SERVERS Our dedicated servers offer outstanding performance for even the most demanding of websites with the latest Intel & Dell technology combining unparalleled

More information

South Datacentre Studley

South Datacentre Studley South Datacentre Studley Dedicated managed environment for mission critical services www.6dg.co.uk Our datacentres are the core of our business. With 15 years of continual operational life, the Studley

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

112 Linton House 164-180 Union Street London SE1 0LH T: 020 7960 5111 F: 020 7960 5100

112 Linton House 164-180 Union Street London SE1 0LH T: 020 7960 5111 F: 020 7960 5100 112 Linton House 164-180 Union Street London SE1 0LH T: 020 7960 5111 F: 020 7960 5100 Our dedicated servers offer outstanding performance for even the most demanding of websites with the low monthly fee.

More information

DISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0

DISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0 DISASTER RECOVERY Omniture Disaster Plan June 2, 2008 Version 2.0 CHAPTER 1 1 Disaster Recovery Plan Overview In the event that one of our data collection environments are unavailable due to an event,

More information

Colocation, Cloud and Managed Services

Colocation, Cloud and Managed Services Colocation, Cloud and Managed About Node4 At Node4 our growing team of passionate individuals are dedicated to delivering the most effective application of technology to optimise business performance.

More information

National Aluminium Co. Ltd.

National Aluminium Co. Ltd. National Aluminium Co. Ltd. [NALCO] EXPRESSION OF INTEREST FOR DATA CENTRE CO-LOCATION SERVICES Address for Communication The Project Manager ERP P/1, NALCO BHAWAN NAYAPALLI, BHUBANESWAR 751061 E mail:

More information

SERVICE SCHEDULE MANAGED HOSTED APPLICATIONS

SERVICE SCHEDULE MANAGED HOSTED APPLICATIONS SERVICE SCHEDULE MANAGED HOSTED APPLICATIONS This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under

More information

Managed Colocation Service Definition. SD008 v1.5 Issue Date 20 July 11

Managed Colocation Service Definition. SD008 v1.5 Issue Date 20 July 11 Managed Colocation Service Definition SD008 v1.5 Issue Date 20 July 11 10 Service Overview InTechnology offers secure data centre environments for your business critical systems, applications and data

More information

Datacentre London 1. Dedicated managed environment for mission critical services. Six Degrees Group www.6dg.co.uk

Datacentre London 1. Dedicated managed environment for mission critical services. Six Degrees Group www.6dg.co.uk Dedicated managed environment for mission critical services www.6dg.co.uk Our datacentres are the core of our business. At we own and manage 30,000 square feet of highly available, geographically diverse

More information

Co-location Service Definition. SD008 v1.2 Issue Date 18 Nov 08

Co-location Service Definition. SD008 v1.2 Issue Date 18 Nov 08 Co-location Service Definition SD008 v1.2 Issue Date 18 Nov 08 Co-location Service Definition Service Overview InTechnology provides the Customer with a highly secure computing environment with 24 hour

More information

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6 July 2013 Contents Overview... 2 Customer Login... 2 Main Page... 2 VM Management... 4 Creation... 4 Editing a Virtual Machine... 6 Disk Management... 7 Deletion... 7 Power On / Off... 8 Network Management...

More information

Data Centre Service Level Agreement

Data Centre Service Level Agreement Datatech UK Ltd Data Centre Service Level Agreement Prospect House Fishing Line Road Redditch Worcestershire B97 6EW Data Centre Service Level Agreement This Service Level Agreement sets the expectations

More information

Level I - Public. Technical Portfolio. Revised: July 2015

Level I - Public. Technical Portfolio. Revised: July 2015 Level I - Public Technical Portfolio Revised: July 2015 Table of Contents 1. INTRODUCTION 3 1.1 About Imaginatik 3 1.2 Taking Information Security Seriously 3 2. DATA CENTER SECURITY 3 2.1 Data Center

More information

SCHEDULE 25. Business Continuity

SCHEDULE 25. Business Continuity SCHEDULE 25 Business Continuity 1. Scope 1.1 This schedule covers TfL s requirements in respect of: any circumstance or event which renders, or is likely (in TfL s absolute discretion (subject to paragraph

More information

Disaster Recovery Planning The Process

Disaster Recovery Planning The Process Disaster Recovery Planning The Process Introduction We began our planning processes after experiencing several disasters, including a building fire, an environmental contamination, faulty discharge of

More information

Secure, Scalable and Reliable Cloud Analytics from FusionOps

Secure, Scalable and Reliable Cloud Analytics from FusionOps White Paper Secure, Scalable and Reliable Cloud Analytics from FusionOps A FusionOps White Paper FusionOps 265 Santa Ana Court Sunnyvale, CA 94085 www.fusionops.com World-class security... 4 Physical Security...

More information

Hosting Features, Terms & Policies

Hosting Features, Terms & Policies Hosting Features, Terms & Policies Portalogiks SharePoint Hosting Table of Contents Data Center Introduction... 2 Connectivity... 3 Power... 3 Security... 3 Environment... 3 Hosting Hardware & Software...

More information

Colocation Service Definition. SD008 v1.3 Issue Date 19 Feb 09

Colocation Service Definition. SD008 v1.3 Issue Date 19 Feb 09 Colocation Service Definition SD008 v1.3 Issue Date 19 Feb 09 Colocation Service Definition Service Overview InTechnology offers secure data centre environments for your business critical systems, applications

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

CONTENTS. Security Policy

CONTENTS. Security Policy CONTENTS PHYSICAL SECURITY (UK) PHYSICAL SECURITY (CHICAGO) PHYSICAL SECURITY (PHOENIX) PHYSICAL SECURITY (SINGAPORE) SYSTEM SECURITY INFRASTRUCTURE Vendor software updates Security first policy CUSTOMER

More information

Data Center Infrastructure & Managed Services Outline

Data Center Infrastructure & Managed Services Outline Data Center Infrastructure & Managed Services Outline The 360 Technology Center Solutions Data Center is located in Lombard, IL, USA. We are 20 minutes outside of downtown Chicago. The 360TCS staff consists

More information

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT CHANGE HISTORY Version Date Remarks 4.7 2-2-2016 Changed the URL to the editions on the website. Table of contents 1 INTRODUCTION... 3 1.1 AGREEMENT AND PARTIES... 3 1.2 OBJECT

More information

SCHEDULE 25. Business Continuity

SCHEDULE 25. Business Continuity SCHEDULE 25 Business Continuity 1. Scope 1.1 This schedule covers TfL s requirements in respect of: any circumstance or event which renders, or which TfL considers likely to render, it necessary or desirable

More information

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 4 3.1 Scope of Hosted Exchange Services... 4 3.2 Data centre locations...

More information

Data Centre Services. JT Rue Des Pres Data Centre Facility Product Description

Data Centre Services. JT Rue Des Pres Data Centre Facility Product Description JT Rue Des Pres Data Centre Facility Product Description JT s Data Centre Hosting Service provides a secure computer room environment with protected and backup power, security and bandwidth. Data Centre

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

Our Hosting Infrastructure. An introduction to our Platform, Data Centres and Data Security. www.in-tuition.net

Our Hosting Infrastructure. An introduction to our Platform, Data Centres and Data Security. www.in-tuition.net Our Hosting Infrastructure An introduction to our Platform, Data Centres and Data Security www.in-tuition.net UK Infrastructure Infrastructure Overview Intuition Networks has provided managed Internet

More information

UKS South Datacentre Studley

UKS South Datacentre Studley UKS South Datacentre Studley Dedicated managed environment for mission critical services Since 1998 our original datacentre has been delivering mission critical services to customers. Built to support

More information

GSN Cloud Contact Centre Availability & DR Datasheet

GSN Cloud Contact Centre Availability & DR Datasheet GSN Cloud Contact Centre Availability & DR Datasheet Commercial in Confidence Reference: GSN CCC - Availability Version: 1.1 Global Speech Networks Pty Ltd Level 8, 636 St Kilda Road Melbourne, Victoria

More information

Network Router Monitoring & Management Services

Network Router Monitoring & Management Services Network Router Monitoring & Management Services Get different parameters of routers monitored and managed, and protect your business from planned and unplanned downtime. SERVICE DEFINITION: NETWORK ROUTER

More information

REVIEWED ICT DATA CENTRE PHYSICAL ACCESS AND ENVIROMENTAL CONTROL POLICY

REVIEWED ICT DATA CENTRE PHYSICAL ACCESS AND ENVIROMENTAL CONTROL POLICY LI_M_POPO PROVINCIAL GOVERNMENT :;:ED.JBl-C ()F SO"';-H AFR;IC. ':.,. DEPARTMENT OF CO-OPERATIVE GOVERNANCE, HUMAN SETTLEMENTS & TRADITIONAL AFFAIRS REVIEWED ICT DATA CENTRE PHYSICAL ACCESS AND ENVIROMENTAL

More information

North Street Global, LLC. Business Continuity Plan

North Street Global, LLC. Business Continuity Plan Overview North Street Global, LLC. Business Continuity Plan North Street Global holds business continuity for disaster recovery as a high priority. Our goal is to ensure our continued ability to serve

More information

Security Policy JUNE 1, 2012. SalesNOW. Security Policy v.1.4 2012-06-01. v.1.4 2012-06-01 1

Security Policy JUNE 1, 2012. SalesNOW. Security Policy v.1.4 2012-06-01. v.1.4 2012-06-01 1 JUNE 1, 2012 SalesNOW Security Policy v.1.4 2012-06-01 v.1.4 2012-06-01 1 Overview Interchange Solutions Inc. (Interchange) is the proud maker of SalesNOW. Interchange understands that your trust in us

More information

IT Disaster Recovery Plan Template

IT Disaster Recovery Plan Template HOPONE INTERNET CORP IT Disaster Recovery Plan Template Compliments of: Tim Sexton 1/1/2015 An information technology (IT) disaster recovery (DR) plan provides a structured approach for responding to unplanned

More information

IT Disaster Recovery Plan Template. By Paul Kirvan, CISA, CISSP, FBCI, CBCP

<Client Name> IT Disaster Recovery Plan Template. By Paul Kirvan, CISA, CISSP, FBCI, CBCP IT Disaster Recovery Plan Template By Paul Kirvan, CISA, CISSP, FBCI, CBCP Revision History REVISION DATE NAME DESCRIPTION Original 1.0 2 Table of Contents Information Technology Statement

More information

Information Technology Security Procedures

Information Technology Security Procedures Information Technology Security Procedures Prepared By: Paul Athaide Date Prepared: Dec 1, 2010 Revised By: Paul Athaide Date Revised: September 20, 2012 Version 1.2 Contents 1. Policy Procedures... 3

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT The VirtuousIT DR/BC solution is designed around RecoveryShield from Thinking SAFE. The service includes a local backup appliance

More information

Reduce the cost and delays associated with troubleshooting with the help of round-the-clock Service Desk Support.

Reduce the cost and delays associated with troubleshooting with the help of round-the-clock Service Desk Support. Remote Support Reduce the cost and delays associated with troubleshooting with the help of round-the-clock Service Desk Support. SERVICE DEFINITION: REMOTE SUPPORT SERVICES ITI s Remote Support Service

More information

Data Centre Stockholm II, Sweden Flexible, advanced and efficient by design.

Data Centre Stockholm II, Sweden Flexible, advanced and efficient by design. Data Centre Stockholm II, Sweden Flexible, advanced and efficient by design. Equinix Telecity Kvastvägen 25-29 128 62 Sköndal Stockholm Sweden Tel: +46 (0) 8 799 3800 se.info@telecity.com www.telecitygroup.se

More information

UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY

UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY UMHLABUYALINGANA MUNICIPALITY IT PERFORMANCE AND CAPACITY MANAGEMENT POLICY Originator: IT Performance and Capacity Management Policy Approval and Version Control Approval Process: Position or Meeting

More information

Alabama State Port Authority

Alabama State Port Authority DISASTER RECOVERY HOTSITE REQUEST FOR PROPOSAL Alabama State Port Authority Issued April 27, 2010 Alabama State Port Authority Table of Contents 1.0 OVERVIEW... 1 1.1 INTRODUCTION... 1 1.2 SCHEDULE OF

More information

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied

More information

ICT SUPPORT SERVICES

ICT SUPPORT SERVICES ICT SUPPORT SERVICES SERVICE LEVEL AGREEMENT 2008 2009 Period of agreement: This document will run from 1st April 2008 to 31 st March 2009 and remains valid until superseded by a revised document. The

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

Server Monitoring & Management Services

Server Monitoring & Management Services Server Monitoring & Management Services Monitor and manage your applications and servers under enterprise-class monitoring solutions, and protect your business from planned and unplanned downtime. ITI

More information

OKHAHLAMBA LOCAL MUNICIPALITY

OKHAHLAMBA LOCAL MUNICIPALITY OKHAHLAMBA LOCAL MUNICIPALITY I.T DISASTER RECOVERY PLAN 2012/2013 TABLE OF CONTENTS 1. INTRODUCTION 1 1.1 PURPOSE 2 1.2 OBJECTIVES 2 1.3 SCOPE 2 1.4 DISASTER RECOVERY STRATEGY 2 1.5 DISASTER DEFINITION

More information

NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL.

NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL. NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL. Your Credit Union information is irreplaceable. Data loss can result

More information

BELLE VUE MANCHESTER DATA CENTRE

BELLE VUE MANCHESTER DATA CENTRE www.iracknet.com 0843 557 5712 bellevue@iracknet.com www.iracknet.com BELLE VUE MANCHESTER DATA CENTRE 02 BELLE VUE MANCHESTER HIGHLY ADVANCED DATA CENTRE PURPOSE BUILT TO DELIVER UNRIVALLED FLEXIBILITY

More information

Business Continuity & Recovery Plan Summary

Business Continuity & Recovery Plan Summary Introduction An organization s ability to survive a significant business interruption is determined by the company s ability to develop, implement, and maintain viable recovery and business continuity

More information

Backup and Redundancy

Backup and Redundancy Backup and Redundancy White Paper NEC s UC for Business Backup and Redundancy allow businesses to operate with confidence, providing security for themselves and their customers. When a server goes down

More information

The University of Iowa. Enterprise Information Technology Disaster Plan. Version 3.1

The University of Iowa. Enterprise Information Technology Disaster Plan. Version 3.1 Version 3.1 November 22, 2004 TABLE OF CONTENTS PART 1: DISASTER RECOVERY EXPECTATIONS... 3 OVERVIEW...3 EXPECTATIONS PRIOR TO AN INCIDENT OCCURRENCE...3 EXPECTATIONS PRIOR TO A DISASTER OCCURRENCE...4

More information

DATA CENTER RELOCATION

DATA CENTER RELOCATION START FINISH $ HOW TO PLAN A SUCCESSFUL DATA CENTER RELOCATION A WHITEPAPER BROUGHT TO YOU BY SEI PLAN A SUCCESSFUL DATA CENTER RELOCATION A HOW - TO GUIDE BEFORE RELOCATING YOUR DATA CENTER: Where is

More information

Backup & Disaster Recovery Options

Backup & Disaster Recovery Options Backup & Disaster Recovery Options Since businesses have become more dependent on their internal computing capability, they are increasingly concerned about recovering from equipment failure, human error,

More information

Business Continuity Planning and Disaster Recovery Planning

Business Continuity Planning and Disaster Recovery Planning 4 Business Continuity Planning and Disaster Recovery Planning Basic Concepts 1. Business Continuity Management: Business Continuity means maintaining the uninterrupted availability of all key business

More information

CLOUD SERVICE SCHEDULE Newcastle

CLOUD SERVICE SCHEDULE Newcastle CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,

More information

ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING

ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING ICT, PROCUREMENT AND ASSET MANAGEMENT 18 APRIL 2008 SUB-COMMITTEE DISASTER RECOVERY/CONTINGENCY PLANNING Report by Director of Finance and Corporate Resources PURPOSE OF REPORT To bring before the Sub-Committee

More information

Understanding Sage CRM Cloud

Understanding Sage CRM Cloud Understanding Sage CRM Cloud Data centre and platform security whitepaper Document version 2016 Table of Contents 1.0 Introduction 3 2.0 Sage CRM Cloud Data centre Infrastructure 4 2.1 Site location 4

More information

MARULENG LOCAL MUNICIPALITY

MARULENG LOCAL MUNICIPALITY MARULENG LOCAL MUNICIPALITY Data Centre Physical Access and Environmental Control Policy Draft: Data Centre Access Control and Environmental Policy Page 1 Version Control Version Date Author(s) Details

More information

Disaster Recovery. Policy - External

Disaster Recovery. Policy - External Disaster Recovery Policy - External Disaster Recovery Policy Modified by: Rob Wray, IT and Development Manager November 2008 Approved by: Alan Matthews, Managing Director Georgia Cogdon, Executive Assistant

More information

SITECATALYST SECURITY

SITECATALYST SECURITY SITECATALYST SECURITY Ensuring the Security of Client Data June 6, 2008 Version 2.0 CHAPTER 1 1 Omniture Security The availability, integrity and confidentiality of client data is of paramount importance

More information

1 ForestSafe SaaS Service details Service Description Functional Non Functional

1 ForestSafe SaaS Service details Service Description Functional Non Functional 1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.

More information

Tk20 Network Infrastructure

Tk20 Network Infrastructure Tk20 Network Infrastructure Tk20 Network Infrastructure Table of Contents Overview... 4 Physical Layout... 4 Air Conditioning:... 4 Backup Power:... 4 Personnel Security:... 4 Fire Prevention and Suppression:...

More information

Clovis Municipal School District Information Technology (IT) Disaster Recovery Plan

Clovis Municipal School District Information Technology (IT) Disaster Recovery Plan Clovis Municipal School District Information Technology (IT) Disaster Recovery Plan Revision History REVISION DATE NAME DESCRIPTION Draft 1.0 Eric Wimbish IT Backup Disaster Table of Contents Information

More information

SPECIFIC SERVICE TERMS

SPECIFIC SERVICE TERMS Limited www.webdrive.co.nz PO Box 302829 North Harbour North Shore City 0751 Telephone: 0800 SPECIFIC SERVICE TERMS These specific service terms must be read in conjunction with 's General Terms and Conditions

More information

Contract # 04-06. Accepted on: March 29, 2005. Starling Systems. 711 S. Capitol Way, Suite 301 Olympia, WA 98501

Contract # 04-06. Accepted on: March 29, 2005. Starling Systems. 711 S. Capitol Way, Suite 301 Olympia, WA 98501 Disaster Recovery Plan Starling Systems Deliverable #15 - Draft I Contract # 04-06 Accepted on: March 29, 2005 Starling Systems 711 S. Capitol Way, Suite 301 Olympia, WA 98501 DISASTER RECOVERY PLAN TABLE

More information

Infrastructure & Software

Infrastructure & Software Managed Services We can provide you with a fully managed service more than simply hosting or co-location but a full end-to-end and single point of contact service. Infrastructure & Software Datacentres

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1

UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 UNIFIED MEETING 5 SECURITY WHITEPAPER INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 As organizations unlock the true potential of meeting over the web as an alternative to costly and timeconsuming travel,

More information

Business Continuity & Recovery Plan Summary

Business Continuity & Recovery Plan Summary Introduction An organization s ability to survive a significant business interruption is determined by the company s ability to develop, implement, and maintain viable recovery and business continuity

More information

Features Security. File Versioning. Intuitive User Interface. Fast and efficient Backups

Features Security. File Versioning. Intuitive User Interface. Fast and efficient Backups IBackup Professional provides a secure, efficient, reliable, cost effective and easy to use Internet based backup solution with additional emphasis on security and data retention. IBackup Professional

More information

IT Administration including SIMS Support

IT Administration including SIMS Support IT Administration including SIMS Support Service Level Agreement www.eisit.uk info@eisit.uk Tel: 0300 065 8800 Fax: 01622 663591 EIS The Shepway Centre, Oxford Road, Maidstone, Kent, ME15 8AW Contents

More information

Georgia Tech Aerospace Server French building Server Room. Server Room Policy Handbook: Scope, Processes and Procedure

Georgia Tech Aerospace Server French building Server Room. Server Room Policy Handbook: Scope, Processes and Procedure Georgia Tech Aerospace Server French building Server Room Server Room Policy Handbook: Scope, Processes and Procedure Version History Version/Status Release Date Comments 1.1/Draft 1.2 1.3 1.4 1.5 1.6

More information

Datacentre South London Data sheet

Datacentre South London Data sheet Datacentre South London Data sheet Data sheet Datacentre South London Find us With 10 datacentres, over 4,500 racks and a 10Gb resilient core network between our datacentre locations, Pulsant has the infrastructure

More information

DATA CENTRE SOLUTIONS. Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services

DATA CENTRE SOLUTIONS. Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services DATA CENTRE SOLUTIONS Virtual hosting, virtual disaster recovery, SAN replication and offsite backup services PROTECTING YOUR CRITICAL DATA AND APPLICATIONS ntrust VIRTUAL HOSTING SERVICES Data is now

More information

SERVICE SCHEDULE CO-LOCATION SERVICES

SERVICE SCHEDULE CO-LOCATION SERVICES SERVICE SCHEDULE CO-LOCATION SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract

More information

Rotherham CCG Network Security Policy V2.0

Rotherham CCG Network Security Policy V2.0 Title: Rotherham CCG Network Security Policy V2.0 Reference No: Owner: Author: Andrew Clayton - Head of IT Robin Carlisle Deputy - Chief Officer D Stowe ICT Security Manager First Issued On: 17 th October

More information

SolveXia Business Continuity Planning

SolveXia Business Continuity Planning Business continuity planning is the term we use to describe all the steps we take at SolveXia to ensure that our service is up and running when you need it. As a 'Software as a Service' provider, our aim

More information

High Availability & Disaster Recovery Development Project. Concepts, Design and Implementation

High Availability & Disaster Recovery Development Project. Concepts, Design and Implementation High Availability & Disaster Recovery Development Project Concepts, Design and Implementation High Availability & Disaster Recovery Development Project CONCEPTS Who: Schmooze Com Inc, maintainers, core

More information

AVLOR SERVER CLOUD RECOVERY

AVLOR SERVER CLOUD RECOVERY AVLOR SERVER CLOUD RECOVERY WHITE PAPER 1 Table of Contents Abstract... 2 1. Introduction... 3 2. Server Cloud Recovery... 3 3. Amazon AWS Cloud... 4 a. What it is... 4 b. Why Use AWS?... 5 4. Difficulties

More information